Quan Tr Nhan S

Quan Tr

Nhan S
Thao Soan: Bui Hoang Li

Tu Sach Cua Nha Quan Tr Kinh Doanh

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Quan Tr Nhan S

Phan mot: Tong quat Chng mot: ai cng ve Quan Tr Nhan S I. iem xuat phat
Cap Quan Tr Nhan S cha trang b u kien thc ve nhng nhom hng li ch (co ong, khach hang, nhan vien, chnh quyen, oan the) Thieu phoi hp gia cac chc nang trong Quan Tr Nhan S Thieu phoi hp gia cap quan tr va nhan vien e ng dung Quan Tr Nhan S Thanh qua cha anh gia khach quan

Bon bat quan tr nhan s

1#. Gii hang trong ieu hanh quan ly 2#. Trng bo phan ap dung phng thc Quan Tr Nhan S theo ch ao cua lanh ao, khong tao c anh hng hau thuan 3#. Quan tr trc tuyen kiem luon ieu hanh nhan s, trng bo phan ch bo sung thieu sot 4#. Trng bo phan la oi tac chien lc, thanh vien cua ban lanh ao. Trng bo phan ai dien cho toan the nhan vien trong doanh nghiep trc tiep lam viec vi ban lanh ao nham thiet ke, kiem nghiem va ng dung nhng mo hnh quan tr nhan s vao chien lc phat trien cua doanh nghiep. Co mo thc Quan Tr Nhan S th thieu khao nghiem chi tiet co khao nghiem chi tiet th thieu mo thc -,nha nghien cu th thieu: tong the, hoi nhap, so sanh a van hoa Mo hnh tuan hoan quan iem tong the nh hng vien canh QTNS

Tuyen dung

Phat trien

Khach hang-Nhan vien-Co ong-Moi trng

anh gia thanh tch

Mc lng

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II. nh ngha
QTNN la s phoi hp mot cach tong the cac hoat ong hoach nh, tuyen mo, tuyen chon, duy tr, phat trien, ong vien va tao ieu kien thuan li cho tai nguyen nhan s thong qua to chc, nham at c muc tieu chien lc va nh hng vien canh cua to chc. Tai nguyen nhan s la tat ca moi co nhan tham gia bat c hoat ong nao To chc co the ln nho n gian hay phc tap, la chnh tr hay tranh c Quan tr nhan s hien dien khap moi phong ban

III. Muc tieu QTNS

Quan tr nhan s nham phu vu Khach hang: QTNS nh hng th trng Co ong: QTNS nh hng li nhuan Nhan vien: QTNS nh hng nhan ban Moi trng: QTNS nh hng sinh thai

nh hng theo tam nhn chien lc, tai nguyen nhan vien va chc nang nhan s e phuc vu nhan vien th nha quan tr giup nhan vien at muc tieu ca nhan cua ho, c o lng bang s thoa man cong viec (mc o cam thay tch cc hay tieu cc vi cong viec). The hien bi s gan bo tch cc. Cung cap cho ho moi trng lam viec tot, va chnh ban than cong viec. Nha quan tr phai chu y khai niem chat lng cuoc i lam viec, chat lng cuoc song toan dien, ch khong phai ch ni ho lam viec

IV. Chc nang phong nhan s

TRNG BO PHAN NHAN S

Nguyen cu tai nguyen nhan s

Hoach nh tai nguyen nhan s

Tuyen dung

ao tao va phat trien

Quan tr tien lng

Quan he lao ong

Dch vu Va phuc li

Y te va an toan

Giam oc nhan s am nhan chc nang hoach nh, to chc, lanh ao, kiem soat cua bo phan rieng mnh theo tuyen nham phu vu cac bo phan khac hoan thanh muc tieu nhan s.

Nhiem vu va trach nhiem cua giam oc nhan s

Chu y rang cac cong ty co chnh sach va chien lc khac nhau Ban chat cong viec Trnh o va tay nghe co trnh o hoc van, ao tao va co kinh nghiem. C nhan kinh te la toi thieu, c nhan tam ly hoc. Tuy nhien can co MBA theo xu hng thong tin may tnh. Kha nang truyen thong, phan tch gioi, kien nhan oi pho xung ot, mau thuan, kha nang ieu hang khi co sc ep. Cong bang, thuyet phuc va kien thc ve computer.

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V. Vai tro
Chnh sach: e ra, bao am thc thi chnh sach trong toan to chc, co kha nang giai quyet kho khan Co van: cho cap quan tr khac. Dch vu: cung cap dch vu nh tuyen dung, ao tao, phuc li cho bo phan khac Kiem tra: giam sat cac bo phan khac th hien cac chnh sach, chng trnh ve nhan s.

VI. C cau to chc (cong ty ln)

Pho tong giam oc tai nguyen nhan s (cap cao) Giam oc tuyen dung giam oc lng bong giam oc ao tao phat trien giam oc an toan lao ong giam oc quan he lao ong nhan s (trung cap) Cac chuyen vien (nhan vien tai nguyen nhan s)

VII. Xu hng anh hng

1. Xu hng va thach o
Thong tin, giao duc lam cho trnh o cao, lam cho chuyen mon cao, kien thc, ky nang thay oi dan en gia tr, thai o thay oi. Anh hng en quyen han, thoa man, hai long cua nhan vien. Gia tr song thay oi xem viec lam la phan tong the trong phong cach song, phng tien e hoan thanh muc tieu, muc ch song ca nhan Cac nc phat trien may moc lam viec thay nen nang suat thap, chan viec Nan Stress a gia tang lam anh hng chat lng song lam viec Khuynh hng chuyen ong, tai bo tr trong cong viec ang thnh hanh nham chong nham chan goi la a dang hoa cong viec Trach nhiem xa hoi c e cao

2. oi hoi cua nhan vien ieu kien va viec lam

Lam viec an toan Khong buon chan Tuyen dung on nh Lam viec ma nhan vien s dung c kha nang thu ac cua mnh Khung canh lam viec thch hp Vat chat hp ly Ton trong pham gia con ngi c cam thay mnh quan trong Thoa man ieu khien cua cap tren va lam viec vi ngi khac c cap tren lang nghe Tham d va anh hng trc tiep quyet nh c biet cap tren mong i ieu g qua cong tac cua mnh Thanh tch phai anh gia khach quan - Khong thien v Lng cong bang Phuc li hp ly Tra theo s ong gop C hoi ky nang mi Thang thng bnh ang ao tao phat trien Cap tren nhan biet thanh tch qua kh Cai thien mc song - Cong viec co tng lai

Quyen li Lng bong

C hoi thang tien

VIII. ao c trong quan tr nhan s

Kien thc Cong bang

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Quan Tr Nhan S Chng hai: Moi

I Tong quat moi trng

trng quan tr tai nguyen nhan s

Theo quan iem van nang (quan tr la tat ca) nha quan tr chu trach nhiem trc tiep ve s thanh cong cua to chc. Thanh cong cua huan luan vien c chia se qua vinh quang chien thang. Khi co mau thuan bat ky nao th huan luan vien la ch cho mui ten cong kch, nh vay a v ho phu thuoc vao s chien thang. HLV la ngi thiet thoi khi thanh cong ngi ta anh gia khong het anh hng, khi that bai ho la ngi duy nhat ganh chu. Ro rang ho la nha quan tr khong phai la thanh va ho b anh hng bi nhieu yeu to moi trng. Theo quan iem bieu tng th nha quan tr anh hng han che en ket quan cua to chc bi v co nhieu yeu to moi trng Moi trng la: Khong kh van hoa cua to chc - Moi trng tong quat kinh te, chnh tr, xa hoi, khoa hoc ky thuat Moi trng ac thu (ben cong ty vi mo va tac vu: khach hang, oi thu, cung ng, lao ong, chnh quyen) Tao bau khong kh van hoa cua to chc: a ra cac chuan mc hien thi Neu len cac hng i mi Thiet lap cac chuan mc mi Xac nh d biet gia cac loai chuan mc (khoan cach van hoa) Lap ay khoan cach.

A. Nhng yeu to anh hng en quan tr nhan s

Thay oi nhan thc ve gia tr Nhan vien tao y ngha cho cuoc song Thoa man nhu cau ca nhan gia tang oi hoi ve t do ca nhan gia tang Thay oi trong moi trng kinh te Toan cau hoa ve kinh te Canh tranh tren toan cau quyet liet Nhan loai co y thc cao ve thi gian Thay oi trong moi trng lao ong Ty le nhan vien n gia tang Trnh o hoc van gia tang Tay nghe gia tang Ve hu tre Thay oi trong moi trng cong nghe Cong nghe phat trien manh Gia cong nghe ha Chu ky san pham ngan T duy, chat lng, sang tao quan tr c oi hoi hanh ong cao. Nhc iem cac doanh nghep khong thanh cong Trong to chc co b tranh gianh quyen lc chnh tr noi bo khong Bau khong kh tin tng lan nhau gia cac tng lp S lang cong cac cap di nh the nao, tai sao Doanh nghiep co mot vien canh tong the khong hay ch bo phan ke hoach trung ng u iem cac doanh nghep thanh cong Thanh vien lanh ao lam gng, lanh ao u tu Bau kh tin tng lan nhau gia cac tng lp C cau to chc mang hnh thc phoi hp

DN co vien canh tong the, nhat tr gia cac nhom, khach hang, co ong va moi trng c tham gia gop y. Lien ket cac uc ket ong gop

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B. Moi trng theo quan iem QTNS

KINH TE LUA T PHA S mang muc tieu Mar ket ting San xuat DAN SO LAO ONG

Chien lc chnh sach

VAN HOA XH

QUAN TR NHAN S
Tai chnh KHOA HOC KY THUAT Van hoa cong ty Chc nang khac Co ong cong oan OI THU CANH TRANH CHNH QUYEN OAN THE

KHACH HANG

II. Moi trng quan tr nhan s

A> Ben ngoai
Khung canh kinh te Chu ky kinh te Chu ky kinh doanh. Trong suy thoai Cac cong ty My dung Viet kieu vao Lam viec trong thi gian ngan 3 thang roi cho ngh a khai thac c. Bi theo luat tai My 3 thang phai cho vao bien che hoac cho ngh viec, tc ho lam the e giam chi ph. Dan so lc - lng lao ong Dung ca khoa hoc dan so vao phan tch Thong ke trong cac nganh nghe Luat le nha nc Luat lao ong tac ong manh nhat Van hoa xa hoi ang cap, mc thang gia tr vi a phat trien trong ngoai to chc Chuan mc. Chung ta thay bau khong kh t nhien hoc tap cua sinh vien My S thay oi gia tr van hoa la thach thc thay oi thai o lam viec, ngh ngi gay ra thach o cho nha quan tr S thay oi ve loi song trong xa hoi anh hng en cau truc trong xa hoi.

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oi thu canh tranh Che o chnh sach e gi nhan vien, cai tien moi trng lam viec, phuc li Tai sao nhan vien gioi ra i? PR cua to chc nh the nao e thu hut Khoa hoc ky thuat ac iem khoa hoc ky thuat ngay nay Sap xep lc lng d tha neu coputer tr giup chan han Khach hang Thng e ong vua Ong chu Chnh quyen va oan the S lao ong Thng binh xa hoi Hoi A> Ben trong S mang muc tieu cua cong ty Hieu anh hng en cac bo phan Cac bo phan da vao o nh hng cho bo phan mnh nh the nao Chnh sach chien lc cua cong ty Chnh sach ch nam hng dan hay giai thch can nhac, anh hng en hanh x cua cac cap quan tr nh the nao. Van e rac roi cac cap giai quyet nh the nao gia cac cap. Cac chnh sach anh hng: * Ni lam viec an toan khuyen khch lam viec tra lng ai ngo cho nang suat cao ve pham va lng u tien cu xet a v trong cong ty neu ho chng to c Bau khong kh van hoa cua cong ty Van hoa ch ve he thong gia tr c chia se, cac ieu toi k cac ieu tran trong. Chung cho biet thanh vien phai hanh ong nh the nao vi cac thanh vien ben trong va ben ngoai, no ieu khien c x cua thanh vien mnh. Moi to chc ieu co he thong khuon mau gia tr, cac bieu tng, nghi thc, huyen thoai va thc tien phat trien theo thi gian Trong cong ty he thong gia tr, cac niem tin, thoi quen c chia se trong pham vi mot to chc, tac ong cac cau truc chnh quy tao ra chuan mc hanh vi. Quyet nh c thc hien hai chieu, tin tng gia cac cap, b mat khong bao trum, nhan vien c khuyen khch sang tao giai quyet van e. Truyen thong ong vien Phong cach lanh ao ? Co ong Cong oan Co ong khong ieu hanh nhng gay anh hng trong hoi ong quan tr cong ty, ho co quyen chap van lanh ao. cac nc t ban cong oan la mot lc lng oi pho manh, ho co cap cong oan t c s en trung ng, ho se nh cong neu ket qua toi vi ho

III. Xay dng bau khong kh van hoa DN

Van hoa DN la phong tuc, tap quan, nghi thc, cac gia tr c chia se tao thanh chuan mc hanh vi chi phoi hanh vi ng x cua nhan vien Co net ac thu ca biet, mot hanh lang phong cach lam viec, ng x, linh hon cua doanh nghiep, tiem thc cua to chc va ieu khien moi quan he.

1. Theo nh hng vien canh va tin tng nhau

Co tinh than cau tien, ci m nh hng toan cau: tam nhn bao quat Tat ca cac nhan vien eu cam nhan c y ngha cua s ong gop cua mnh

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Qua trnh a ra quyet nh theo hng nhat tr gia lanh ao va nhan vien Tin cay, lang nghe, gop y lan nhau e cung xay dng phat trien Phu hp vi n v, hng en tng n v trong to chc Thng xuyen thay oi e phu hp vi moi trng ben trong va ben ngoai Phu hp ben trong: vien canh c cau to chc phong cach lanh ao

2. Mang tnh phoi hp

To chc lien ket gom cac thanh vien co oc kinh doanh C cau to chc co tnh cach tap the ap ng nhu cau tam ly nhom va ca nhan ngha la a ra c y ngha tap the va ca nhan trong mot to chc Thc hien mot mc o to chc cao thu hut co nh hng nhng thanh vien cac cap tham d So lng toi thieu cap lanh ao, mc o tin tng toi a va phan quyen Thc hien quan iem pho hp bang cach hng ve hieu qua va thiet ke c cau linh hoat e thch ng nhanh vi nhng thay oi ben ngoai. Nh vay trong tng lai gan ngay cang thch ng vi cac doanh nghiep quy mo hoac lien ket

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nh ngha

Chng ba: Phan tach cong viec

Cong viec: mot so cong tac cu the phai hoan thanh neu to chc muon at muc tieu Phan tach cong viec: la mot tien trnh xac nh mot cach co he thong cac nhiem vu va cac ky nang can thiet e thc hien cac cong viec trong mot to chc Nhan vien thc hien nhng cong tac g? Khi nao hoan tat? Cong viec thc hien au? Lam cong viec o nh the nao? Tai sao phai thc hien cong viec o? Can tieu chuan nao e thc hien Mo ta va ghi lai cu the muc tieu cong viec, cac nhiem vu va hoat ong cua no, cac ieu kien hoan thanh cong viec, cac ky nang, kien thc va thai o can thiet e hoan thanh cong viec. No giup nha quan tr nhn thay bao quat ve cong viec. Thu thap e tach t trong thc te t lan au tien, co them cong viec mi hay thay oi do hau qua
Cong tac cu the Trach nhiem Mo ta cong viec Mo ta tieu chuan cong viec Nhiem vu HOACH NH TUYEN MO TUYEN CHON AO TAO VA PHAT TRIEN ANH GIA CONG TAC LNG BONG PHUC LI AN TOAN VA Y TE GIAO TE NHAN S & QUAN HE LAO ONG

Phan tch cong viec

Kien thc

Ky nang

Kha nang

NGHIEN CU QUYEN DUNG BNH ANG

Li iem cua phan tach cong viec

Bao am thanh cong trong viec sap xep, thuyen chuyen, thang thng Loai bo bat bnh ang ve mc lng thong qua nhiem vu va cong viec Tao kch thch lao ong qua viec sap xep cac mc thang thng Tiet kiem thi gian, sc lc qua viec tieu chuan hoa cong viec t o giup nha quan tr co c s lam ke hoach va phan chi thi bieu cong tac Giam bt so ngi can thay the do thieu hieu biet ve cong viec trnh o Tao c s e cap quan tr va nhan vien hieu nhau nhieu hn Bang cau hoi: gi cho nhan vien, nhan vien cong nhan phai mo ta nhiem vu, muc ch, khoi lng hoac so san pham cong viec. Thi gian x ly khong co, cong nhan khong ien vao chi tiet Quan sat: cong viec oi hoi ky nang, neu lam viec tr oc th khong u Phong van: phong van ca nhan, quan oc e lay them thong tin ho, va kiem tra lai ho khai co ung khong. Co the phong van nhom nhan vien sau o nhom quan oc Ghi chep lai trong nhat ky: yeu cau cong nhan ghi lai mo ta hoat ong hang ngay, nh vao phng phap nay e biet cong nhan phong ai tam quan trong cua cong viec trong cac phng phap trc

I. Cac phng phap phan tch cong viec

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Bang danh sach kiem tra: danh sach cac muc lien quan en cong viec, nhng ngi quan tr trc tiep cong nhan kiem tra Phoi hp cac phng phap: nham muc ch phan tach chnh xac Phng phap khac: phng phap khac, d kien, quy nh cua chnh phu

II. Tien trnh phan tach cong viec

Nghien cu ky s o cua to chc, noi chuyen vi cac ca nhan quen thuoc vi cong viec o, gii thieu va giai thch ly do, tao moi tin tng khong lam tr tre cong viec

Bc 1 2

Tien trnh phan tach cong viec

Xac nh muc ch s dung thong tin phan tach cong viec: co no mi an nh cac phng phap thu thap thong tin Thu thap thong tin c ban: s o to chc cho ta biet cong viec nay lien he vi cong viec khac nh the nao chc vu va tuyen quyen han, tien trnh cong viec hieu ro chi tiet t au vao en au ra, ban mo ta cong viec hien co gip ta xay d mot ban cong viec hoan chnh hn La chon cac cong viec tieu bieu: can thiet khi co nhieu cong viec giong nhau, tiet kiem thi gian, VD: trong day chuyen san xuat Thu thap thong tin phan tach cong viec: dung cac phng phap phan tach e thu thap thong tin cac hoat ong, thai o ng x, ieu kien lam viec, ca tnh va kha nang Kiem tra lai thong tin vi cac thanh vien: at c s ong tnh cua ng s ve ban phan tch cong viec, ho co c hoi xet lai ho Trien khai ban mo ta cong viec, mo ta tieu chuan cong viec: phan tach cong viec xong nha quan tr phai soan 2 ban nay

3 4 5 6

IV. Mo ta cong viec

La mot tai lieu cung cap thong tin lien quan en cac cong tac cu the, cac nhiem vu va trach nhiem cua cong viec. c mo ta liet ke chnh xac, xuc tch nhng ieu ma cong nhan vien phai thc hien. Lam cai g, lam the nao, va cac ieu kiem ma cac nhiem vu o c thc thi 1. Cac nhiem vu chu yeu phai hoan thanh 2. Ty le thi gian cho moi nhiem vu 3. Cac tieu chuan hoan thanh cong viec 4. ieu kien, ni lam viec, rui ro co the say ra 5. So ngi lam vi tng cong viec, moi quan he tng trnh, bao cao 6. May moc va thiet b thc hien cong viec

Ban mo ta cong viec

Ten cong ty: Chc vu Phong/ bo phan:.. Ni lam viec. Bao cao cho.. Muc ch cong viec.. Pham vi cong viec Nhiem vu va trachnhiem.

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Tieu chuan Mc phan au..

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V. Mo ta tieu chuan cong viec

La bang trnh bay cac ieu kien, tieu chuan toi thieu co the chap nhan c ma mot ngi can phai co e hoan thanh mot cong viec nhat nh nao o. Trnh o hoc van, kinh nghiem, nhan cach va kha nang the lc. 1. D kien tong quat: bo phan nao, ten cong viec, cac tuyen quyen han, trach nhiem 2. Ban chat cong viec: hanh chnh, c kh, hay giao tiep. Ngoai tri, cc, ban? Moi tng quan vi cac cong viec khac e biet ban chat quan trong khong? 3. Tra lng: phng phap nao? Bao nhieu? Phu thng, chia li, phu cap, phu tr 4. ieu khoan huan luyen: au, bao nhieu lau, cach thc hien huan luyen 5. C hoi thang thng: ly do, tuyen, thi han thang thng 6. Cac tieu chuan cua nhan vien: da vao tng loai cong viec: trnh o hoc van, chuyen mon, ky nang kinh nghiem, gii tnh, ac tnh ca nhan, khung tuoi, tr thong minh, nhanh, sc manh, chnh xac, trung thc, phan oan, kha nang lanh ao t m , than trong, trach nhiem, rui ro (cho iem va a vao ma tran)

Sau khi phan tch xong:

Kiem tra lai cac ket luan cua mnh cho cap tren, anh gia tnh chnh xac hu dung. Phan tch cong viec ch ph khong cao, kha nang cong tac cao Thao ra ban mo ta tieu chuan cong viec, anh gia cong viec e tnh lng.

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Phan hai: Hoach nh, Tuyen mo, Tuyen chon nhan vien Chng bon: Hoach nh tai nguyen nhan s
Lam the nao e ung ngi, ung viec, ung luc thoa man cac muc tieu?

I. Tong quat

nh ngha: la mot tien trnh trien khai thc hien, cac ke hoach cac chng trnh nham am bao c
quan co ung so lng, ung ngi, bo tr ung ni ung luc va ung cho Hoach nh: la tien lieu, tien oan, d bao nhng bien thien e phong nga rui ro trong tng lai. Xu hng lau dai: la d bao nhu cau oi vi san pham hay nhan s cua mot to chc tren nam nam Bien thien theo chu ky: la mot s bien ong ma chung ta co the tien oan c mot cach hp ly ve tuyen xu hng xay ra trong giai oan hn 1 nam (chnh tr, chien tranh, kinh te, nhu cau) Bien thien theo mua: la nhng thay oi co the tien oan c mot cach hp ly thng xay ra trong giai oan mot nam (banh trung thu, giang sinh) Bien thien ngau nhien: nhng thay oi khong theo mo hnh nao ca

II. Tien trnh hoach nh tai nguyen nhan s

Nghien cu ky chien lc cua to chc, tham gia soan thao chien lc toan co quan la mot li the. Hoach nh tng bo phan va toan c quan

Bc 1

Moi trng ngoai Moi trng trong Hoach nh chien lc Hoach nh tai nguyen nhan s D bao nhu cau Kha nang san co TNNS So sanh gia nhu cau ve kha nang san co Cung = cau Bc 2 D tha nhan vien Khiem dung nhan vien

e ra chnh sach & ke hoach

Bc 3

Khon g hanh ong

Han che tuyen dung Giam gi lao ong Ve hu sm - ngh tam thi

Tuyen mo Tuyen chon

Thuyen chuyen Thang, giang chc ao tao phat trien

Bc 4

Kiem soat va anh gia

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Bc trong hnh tren Cac ke hoach tong the Phan tach cong viec Chung ta can nhan lc nao e hoan thanh cong viec Co an khp khong? Neu khong chung ta loai ngi nao va lam cach nao e tuyen mo ho * anh gia thanh tch * Ngan hang d kien cua c quan * ao tao * Phat trien nhan vien cac cap quan tr Bc mot: e ra va d bao nhu cau
Ngoai nhu cau san pham dch vu d phong doanh thu, khoi lng ap ng con So ngi thay the d kien chat lng va nhan cach cua nhan vien Nhng quyet nh nang cap san pham dch vu tham nhap th trng mi Nhng thay oi ve khoa hoc ky thuat, quan tr la tang nang suat Nguon tai chnh co san a. D bao nhu cau tai nguyen nhan s b. D bao kha nang san co ve tai nguyen nhan s Cung cap phng tien tnh toan bao nhieu va loai cong nhan vien nao, nguon cung cap nhan s lay t au, trong c quan huan luyen e co kha nang cho tng lai Cong ty nho th biet kha nang cua nhan vien. Ln th sao? Can quan tr ho s khoa hoc, biet ro nhan vien khong phai la chuyen de dang

Nhan lc nao a co san trong c quan

He thong ho s thng va h o s thuyen chuyen

Ngay thang:. a iem Chc danh cong viec

vu cong ty Trnh o hoc van

Khoan e trong Phong ban: Nganh - nhom Bo phan: Thi gian phuc Ngay sinh Gia nh

Van bang, nam hoc, lanh vc chuyen mon 1.. 2. 3.. Cac khoa do cong ty ao tao ho tr e tai Nam Ten khoa e tai nam

MBA - H Ten khoa

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- - - - Hnh

S thch nghe nghiep va s thch phat trien Quan tam Co Chap nhan Co Thuyen Co viec lam khong thuyen khong chuyen e khon khac chuyen thang tien g Neu co loai g ? Dien giai cu the bat c ieu kien nao

Cac ten ma so

Loai ao tao nao ma ban A>Trao doi ky nang tin co the thu ac c B> Kinh nghiem thang tien Ke cac loai cong tac ma ban tin co u kha nang hoan thanh Sinh ng Viet Noi 1. . . 2. . . Cac sinh hoat oan oi toan the Hoi vien to chc nao?Chc vu (5 nam) . Ky nang Loai Chng nhan Loai Chng nhan .. . .. Kinh nghiem a iem T nam en nam Ghi chu Dien giai Dien giai kinh nghiem khac, giai tr, s thch ,d kien ca nhan S o sap xep lai nhan lc Cho thay kha nang hoan thanh cong tac hien nay, kha nang thang tien vi v tr quan trong, lam the ho s cho moi chc vu thanh tch hien tai, tiem nang tng lai thang tien, can ao tao moi ng c vien He thong thong tin may tnh Phai vi tnh hoa thong tin bang cac phan mem, khi can go ten vao va may tnh cho kha nang cua nhan vien o. - Ma so kinh nghiem trong cong viec: bo mo ta kinh nghiem, chc danh, ma so, ngay sinh, mo ta cac cong viec hien tai, trc, tng lai - Kien thc san xuat Ngoai ng S thch nghe Thanh tch cong tac - Kinh nghiem Trnh o hoc van Cac khoa ao tao

Bc 2: e ra chnh sach
Chnh sach Thu tuc Ke hoach cu the Ap dung chnh sach cu hay oi mi, d tha, thieu th sao? Nhan vien can co chnh sach cu the g? Ngan sach trnh phai phu hp cho ban giam oc phe chuan

Bc 3: Thc hien cac ke hoach

Khiem dung nhan vien: thieu nhan vien theo kha nang, thuyen chuyen ung kha nang va tiem nang cua ho, thang giang chc, thieu han phai tuyen mo - Thuyen chuyen: ly do thuyen chuyen, i au, ap ng nhu cau nhan vien? Nham chan khong vui khi lam v tr o? Nhu cau san xuat hay bo phan khac - Thang chc: nh vao thong tin ca nhan, ho s nhan vien, v ieu kien van hoa?

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- Giang chc: khac tren hay te nh, phc tap, kho khan - Tuyen mo tuyen chon: xem sau Thang d nhan vien: han che tuyen dung giam gi lao ong cho ve hu sm gian th cho ngh tam thi Bc 4: Kiem tra va anh gia: Sau o rut kinh nghiem

III. Cac phng phap d bao

1. Phan tch xu hng: (Trend analysis) phan tch logic qua cuoi ky moi nam 2. Phan tch ty suat nhan qua: T xuat gia mot so nguyen nhan nao o vi cong nhan can phai co
e at c. Tam suat chan han (nang suat c gi nguyen) 3. Phan tch tng quan: Tm moi tng quan gia hai bien so. VD: hoat ong kinh doanh so vi tuyen dung. Co the d bao hoat ong kinh doanh va nhu cau nhan s tng oi chnh xac. a len o th tng bien ng vi mc o sau o ve ng qua theo xu hng t o d oan. 4. S dung may tnh: Nhap lng va phan mem se cho ket qua. Phu thuoc vao mc o cua phan mem o thiet ke nh the nao 5. Phan oan cua cap quan tr: Quan trong, nhay cam, oc phan oan 6. Ky thuat Delphi: Cong ty Rand. Ton kem a cho cac nhom chuyen vien bang van luc yeu cau ho cho biet giai phap Nop lai cho ban to chc Thu thap lai va hieu chnh va a ra ban van luc gi tiep cho chuyen vien Tiep tuc cho en khi at nhat tr Ngoai ra con co d bao t khi iem len, cap i e trnh len, mo phong trong Computer. Sau khi xong nha quan tr tien hanh tuyen mo nhan vien chng 5

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Chng nam: Tuyen mo nhan vien I. Tien trnh tuyen mo

Tuyen mo nhan vien la mot tien trnh thu hut nhng ngi co kha nang t nhieu nguon khac nhau en ang ky, nop n tm viec lam.

A. Tong quat

Tuyen mo nhan vien la mot qua trnh phc tap, phong nhan s nhan phieu yeu cau tuyen mo, trong phieu co chc danh cong viec, ten bo phan va ngay thang lam viec. Phong nhan s se oi chieu vi ban mo ta cong viec xet xem cong nhan vien sap tuyen can hoi ieu kien trnh o nao, tiep la hien nay trong cong ty co nhan vien hoi u ieu o khong hay phai tuyen mo t ben ngoai. Chu y no ton kem. Hoach nh tai nguyen nhan s, tm cac giai phap khac sau o i en tuyen mo, dung cac phng phap noi bo e xet nguon noi bo hay dung cac phng phap ben ngoai e xet nguon ben ngoai va cuoi cung i en cac nhan c tuyen mo chu y rang tat ca quy trnh nau nam trong moi trng ben ngoai va ben trong.

B. Tm giai phap khac

V yeu to ton kem nen co the tm giai phap khac thch hp hn, cac chi ph nghien cu, phong van, cong ty moi gii, phan cong lai, ao tao lai.

1. Gi phu troi
Cac cong ty det may, thc pham vao mua th thue mn them khong con phu hp nen ho khuyen khch cong nhan lam them gi, neu ho tuyen vao nhu cau san xuat tr lai bnh thng th kho long cho nhan vien ngh viec. Yeu to chung ta phai xem xet la thi gian lam them khong qua nhieu, neu the cong nhan met va chung ta tra lng troi cao hn lng chnh thc, mc song cao se quen vi ho sau nay tr lai thu nhap thap ho khong con lam viec tot

2. Hp ong gia cong

Ky hp ong vi cac hang khach san xuat cho mnh neu thuan li

3. Mn nhan vien hang khac

t ap dung hnh thc nay, cac cong ty nho th con co ch cac nganh cong nghiep th khong, cac nen kinh te tien tien con co cong ty cung ng lao ong tam thi. Nhng thng cong nhan lam viec khong tot, nang lc khong cao

4. Nhan vien tam thi

Thch hp cho khiem dunh nhan cong theo mua, bien thien ot xuat, ngau nhien. Tuyen nhan vien tam thi nen tranh nhng ang tiet say ra sau nay nen noi ro

II. Tuyen mo nhan vien A. Nguon noi bo

Phc tap, ap dung cho thuyen chuyen, cong ty co the niem yet cho trong va thong tin trong toan cong ty. Ghi ro cho lam con trong, thu tuc can thiet phai lam ang ky, cac tieu chuan, lng bong sc khoe, quyen li. Tom lai mi ang ky cho con trong Da vao ho s lu tr cac nha quan tr de tm ngi thch hp, co the to chc trac nghiem phong van e tuyen chon chnh xac hn Yeu to thi gian la noi bat trong tuyen mo nay, hng en thang tien cho nhan vien trong noi bo

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Li iem la nhan vien thay thang tien, nen ho gan bo lam viec tch cc hn, anh gia kha nang ho chnh xac hn, ho la ngi quen thuoc nen hoa nhap vao cong ty nhanh giam ao tao va chi ph.

B. Nguon ben ngoai

Nguon tuyen mo
1. Ban be nhan vien: cong nhan vien trong to chc thng biet ro ban be, ho gii thieu cong ty co chat lng, ho thch ho muon ban be vao lam chung. Co the thien v va anh hng khong tot, can giai thch trach nhiem ngi gii thieu, ch u tien khi bang iem vi nguon khac. 2. Nhan vien cu: chung ta thng coi re nhng ngi nay bi nhieu ly do, nhng phai xem xet lai ho trong ieu kien nao? Khi ho tr ve co the la nhan vien lam nhiet tnh, nang ong va trung thc hn. Cac nhan vien khac trong cong ty co the xem thng va ho co the ri khi nao ho muon 3. ng vien t nop n xin viec: Thong tin ang bao hay phng tien khac cua cong ty cac ng c vien nay t nop, con co khi ng c vien en tm viec ca khi khong ang bao nguon nay ta cung chu y. 4. Nhan vien hang khac: Tuyen dung nhan vien co san tay nghe la mot phng phap pho bien nhat, t chi ph ao tao lai, khong tap s. Cung co nhng quan iem tuyen t cong ty oi thu la khong ao c va cp cac nhan vien, say ra canh tranh va co the b tra ua. Nhat ban xem yeu to tham nien con My th viec lao lng ay 5. Cac trng ai hoc va cao ang: la nguon nhan lc quan trong, de ao tao vng len va coc sang kien. Co nhieu cong ty a tai tr hoc bong e on au trc 6. Ngi that nghiep: chung ta xem tai sao ho lai that nghiep e khai thac 7. Ngi lam nghe t do: ky thuat va chuyen mon ho cao Quang cao, en trng, c quan lao ong, nhan vien gii thieu, tham gia ngay hoi viec lam, thong qua cac nha quan tr, cac hiep hoi chuyen nghiep theo nganh nghe 1. Quang cao: tren phng tien bao ch, ton kem, gia ca cao, khi sach ti tay ban th gia ca lac hau roi. Cac nc phat trien th co nhieu t bao mien ph phat ni cong cong, at tien cac nhat bao noi tieng. Cung la nguon nhan vien tre tuoi, ap dung khi phng phap khac ton kem. Tnh trang nhu cau khan hiem tai cong ty cung co the dan en nhan vien lam viec kem, mang internet cung ang thnh hanh. 2. C chuyen vien tuyen mo en cac trng: thng goi la ngay hoi viec lam, cac ai hoc co trung tam ho tr sinh vien, sinh vien c t van, trang b ky nang, co bao tap ch mo ta chi tiet, sinh vien con tm tai lieu khac ay. Trung tam con hng dan trac nghiem, viet n.

Phng phap tuyen mo

Cac trng tao ieu kien de dang cho cac cong ty c ngi phong van
1. S thong minh va kha nang 1. Th hang no lc at iem 2. ong lc 2. No lc sinh hoat hoc tap 3. Kha nang phan oan trng thanh 3. Quyet nh chon trng nganh ohc 4. Kha nang phan tch 4. Ly do thch mon hoc nao 5. Kha nang lanh ao quan he ngi 5. Tham d cac sinh hoat ngoai khoa 3. C quan tuyen dung: C quan t tuyen ky hn cong, tuyen nhan vien van phong tot hn, Viet Nam gia re hn nhng van ton kem. 4. Thue chuyen gia tuyen mo: thue chuyen gia tuyen theo hp ong tng vu viec 5. Sinh vien thc tap: Viet Nam thc tap khong co lng an mot ba cm la may roi, sinh vien nay ap ng kha nang va t cach lam viec khong? 6. Nh nhan vien gii thieu 7. ng vien t nop n

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8. Hang san tm cap quan tr 9. Dch vu d kien ly lch: Tai ay lu tr cac nhan vien ang tm viec

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Chng sau: Tuyen chon nhan vien I. Anh hng cua yeu to moi trng
Moi trng ben trong
Khong n gian phai da vao khoa hoc nh hng chien lc vien canh. Tuyen mo la tap trung ng c vien lai, con tuyen chon la xem trong so ng c vien o ai la ngi u ieu kien lam viec cho cong ty. Pham chat cua nhan vien la quan trong, tuy theo yeu to thi gian va tai chnh e xem xet, tuyen la th phai co thi gian, trnh o, sc lc va tai chnh. Nha quan tr can loai pham chat g? Loai cong viec oi hoi yeu to nhan cach nao quan trong nhat. Ngi b loai khong xau nhng ho khong phu hp vi cong viec. Bau khong kh van hoa cong ty quan trong no cho phep co tuyen c ngi nang ong, tham vong, thong minh va sang tao. Cong oan cung co the pha ng

Moi trng ben ngoai

Xem chng 2

II. Tieu chuan tuyen chon nhan vien

D tren chien lc s dung nhan s, nh hng vien canh cua cong ty, va bau khong kh van hoa cong ty.

Cac tieu chuan thuoc ve ky nang: Cap cao Cap trung Ky nang ky thuat Cap thap Nghiep vu chuyen mon Nhan vien

Ky nang quan tr

Kha nang ca nhan: Tnh hieu hoc Tnh co gang Liem chnh Kha nang chu ng Kha nang giao te: Vai tro chnh ngi hng dan Vai tro phu ngi ho tr Kha nang xa giao Tanh lac quan thc te Kha nang lanh ao: Kha nang a ra muc tieu Kha nang giai quyet van e Kha nang lam gng Kha nang quan tr nguon tai nguyen Kha nang chuyen mon: Tri thc chuyen mon Mua ban gioi Nhanh tr Co cai nh tong quat

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III. Phat hoa qua trnh tuyen chon nhan vien

Moi trn g ben trong ngoai

Xet ho s xin viec Trac nghiem Phong van s bo Phong van ky Tham khao va su tra ly lch Quyet nh tuyen chon Kham sc khoe Tuyen dung bo nhiem

ng vien b loai

Trc khi tuyen mo cac cong ty chuan b rat ky, mo ta chi tiet (chuan b) Gia oan chnh thc

A. Xet ho s xin viec

Neu mau cong ty thiet ke th cang tot anh gia ky hn, thong tin ng c vien ien vao c so sanh vi ban mo ta cong viec xem cac tieu chuan phu hp hay khong, so sanh nhiem vu, trach nhiem, chc vu trong qua kh. Mau n ch tien oan mot so iem mot so chc vu nao o thoi. Co the s dung cac trong so e ang gia ca thong tin ng c vien ien vao khoan trong, sau o anh gia nh lng. Ky thuat phan tach hoi quy toan hoc, chng bon Cac cong ty nc ngoai th phat cac mau n sau khi a qua vong s bo tai ngay khi phong van s bo hoac co the ve nha ien va em nop. Co cong ty pho van, phan tach d kien va coi tng so. Xet ho s xin viec t ph ton, khong can nhieu ngi, thi gian ngan. Sau khi hoan tat chng ta cho iem va xep theo han

B. Trac nghiem
Tiet kiem c chi ph lao ong nh tuyen c ng c vien co nang suat lam viec cao. Neu lap trnh va trac nghiem tren may tnh th nang suat lao ong tang cao. Tien oan ng c vien thanh cong trong cong viec mc o nao Kham pha tai nang co khi ng c vien khong biet Ket qua cao hn phong van, thanh kien, khuynh hng cua ng c vien Giup cong ty tm c sac thai ac biet ca tnh, nang khieu tiem an Tm ng c vien vao chung mot lnh vc khong d biet nhieu Tiet kiem chi ph v co nang suat lam viec cao

Muc ch trac nghiem Giam chi ph huan luyen, ao tao phu hp nang khieu Giam thieu roi ro do nang lc cua nhan vien Rut ngan thi gian tap s thang thng hp ly Giao viec ung kha nang giam bo viec khong thch hp Gii han cua phng phap trac nghiem

Can phai hoach nh chnh xac va tao ra hieu nang cao, vo hieu la do ap dung vo y thc. Chuyen vien trac nghiem can biet, va yeu cau:

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Van e cong ty Tnh hnh va cach ieu hanh cua ch huy Khung canh cong ty Moi tng quan cac nhom lam viec trong cong ty Nhng d kien lien quan en chc vu cong ty ang tuyen Co chng ch chuyen mon e chng minh ly thuyet va thc hanh Hieu con ngi kha vng chac Co uy tn thanh danh Tnh tnh phu hp cong viec Cuoi cung trac nghiem cung ch co tnh tng oi ma thoi ch chnh xac

Phng phap trac nghiem Phan loai trac nghiem

But van trac nghiem Khau van trac nghiem May trac nghiem Dung cu Kien thc tong quat: Bao ham nhieu lnh vc kinh te, a ly, s, giao duc, triet, toan van, khoa hoc khac, nghe thuat. Trac nghiem tam ly: Quan trong, biet tam sinh ly, ban chat ngi. Co the trac nghiem ca nhan sau o nhom Trac nghiem tr thong minh: Co ien, tm hieu oc suy luan, tuoi tac hieu biet nen ch co gia tr tng oi ma thoi. IQ=tuoi tinh than/tuoi that (%) Trac nghiem ve ca tnh: Nguyen nhan that bai cua ng c vien khi lam viec bat nguon t ca tnh th nguy hiem. Trac nghiem nang khieu va kha nang chuyen mon: Nang khieu t bam sinh, chuyen mon t thc tien Trac nghiem ve kha nang van dung au oc vao c bap: o lng sc manh s kheo leo phoi hp tay chan. Trac nghiem kha nang nhan thc: Phng phap o lng kha nang hoc hoi, la chon ng c vien ch co kinh nghiem Trac nghiem s thch nghie nghiep: Cho biet kha nang thoa man nghe nghiep. So sanh s thch ca nhan vi nhng ngi thanh cong cong viec Cac loai trac nghiem s dung thuoc: nc phat trien, trac nghiem bang thuoc va hien tng Cac loai trac nghiem chuyen mon: Dung cho cong viec cu the, hieu qua tin cay va co gia tr Nhan xet: khong co gia tr tuyet oi, tuy vao ban chat khach quan, bien soan. Phai biet muc ch, lnh v g mnh tm hieu, co san hay sang tao, ket qua thc nghiem phai khach quan. Gia tr trac nghiem phai chu y cha co bai nao at 100% ca.

C. Phong van s bo
Sau khi xem xet ho s s bo, ng c vien a thi trac nghiem th mi ng c vien en phong van. Yeu to tam ly, te nh, cac xuc the hien ro ng c vien Tiep vien phai ci m, vui ve, gay thien ch, giai thch hng dan, am tng, co kien thc tong quat ve cong ty, co t cach, giao tiep, ep, gon gang Giai oan s khi e loai ng c vien khong u yeu cau, hoi ngay ve ca nhan va kien thc, kinh nghiem theo nhu cau cong ty Cac ng c vien to ra co trnh o va kinh nghiem khong phai lnh vc cong ty ang can th can tam gi lai khong loai ngay e xem xet

D. Phong van sau

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La phng phap thong dunh nhat trong to chc, cho la tng ng c vien mot thch hp, ap dung rong rai cac phng phap hu hieu e phong van 1. Muc ch: i sau vao chuyen mon. S bo: Cung cap cho ng c vien ay u thong tin ve cong ty, va thong tin lien quan en ng c vien. Trai lai cong ty muon kiem tra lai d kien ma ng c vien a cung cap, bo tuc tai lieu con thieu e chng minh trung thc. Trong tng lai co the gap nhau neu ng c vien khong au, ng c vien co u sc vi cong viec sau nay khong, anh gia trc tiep sac thai ben ngoai va anh gia tai nang, thong minh, y ch, ngh lc, thch nghi, phan oan, suy luan 2. Ai phu trach phong van: Tuy thuoc vao cong viec chc vu Giam oc trng phong nhan vien nhan s: Phong van cac ng c vien co chc vu tng oi cao, v ong ta biet nhieu ve cong ty, biet nghiep vu chuyen mon, cac cac nhan ieu hanh khac cung cap thong tin e ong ta phong van tot hn. Tong giam oc: oi vi chc vu cao quan trong, v nhng ngi nay sau nay trc tiep lam viec vi

giam oc, cac chc vu khac ong ta ch tham gia va quyet nh

V ch huy trc tiep ng c vien: V ong ta hieu ro can tuyen loai ng c vien nao, biet ro ng c vien nao thch hp, ve ky thuat nhan xet chnh xac hn, ve tam ly ong ta co trach nhiem thc hien va duy tr moi lien he v ng c vien. Chuyen vien phong van: Cac cong ty thng ao tao, huan luyen ng c vien phong van chuyen nghiep, rut ta nhng iem chnh yeu can phai biet, dien dch pho hp chng minh tranh nham lan e i en nhan xet ng c vien khach quan hn

3. Vai tro cua phong van

Chuan b: ng c vien phai chuan b tam ly, tinh than, giay t. Pho van vien th phai ghi ra nhng iem thac mac cua mnh ve ho s cua ng c vien e hoi, chuan b vat dung e phuc vu cho phong van. Khong kh buoi phong van: Hai chieu, ng c vien con en tham do tm hieu cong ty, ieu kien lam viec cua cong ty. Phong van vien co khi trnh o thap hn ng vien nen hoi d gay kho chu, Ngc lai th ac cau hoi qua cao gay s cho ng vien. Do o phai thoai mai, pho van vien tao c hoi cho ng vien hoi, khong nen tiep trong phong lam viec, khong nen ghi chu nhieu, co the cung nhau giai khac, danh thi gian tot cho buoi phong van, tao khung canh, thong cam va hng dan ac cau hoi: Cac iem can chu y. Muc tieu phong van, hieu ro lanh vc phong van, ac cau hoi chnh xac ngan gon, tao cho ng vien co c hoi trnh bay ay u, ieu hng khi dan e ng vien khong trach ne cau tra li. S kien o la g, tai sao say ra, au, nh the nao, luc nao, hau qua. Nghe nghiep: Chc vu trc ay, lam sao xin c viec o, cach x s vi cap tren, cung cap, cap di. Mot vai chi tiet lien he en ch huy cua ng c vien phai khach quan, ly do ngh viec cho cu C s cong viec: Tam quan trong cua nhng c s ma ng c vien tng lam viec, phng phap lam viec c s nay, nhng san pham dch vu cung ng cua cong ty cu, nhng u iem khuyet iem cua c s o, chnh sach cua c s o, tai sao ng c vien muon thay oi cho lam, c s nao giup ng c vien biet va muon lam viec tai cong ty, y kien ng vien ve cong ty. Trnh o hoc van: Thch mon nao, ly do. Ghet, ly do. Lam them cong viec g khi con i hoc. Tng lam hoi vien hoi nao chc vu, ly do gia nhap. a thi hanh ngha vu quan s, tai sao, ly do khac. Tham gia khoa tu nghiep, huan luyen ham thu khong. Ai ai tho hoc ph, s thch ca nhan.

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Nhan sinh quan: Theo uoi muc ch cuoc song, lam g e at muc ch o. Theo ng vien e thanh cong cuoc i can co c tnh nao. Nhng g kch thch va loi cuon ng c vien nhat nh thien cam, kho khan, s hai, tien, ganh t, au tranh, to mo, mao hiem. Cam ngh ng c vien ve chu cu. Quan niem the nao ve vai tro cua mnh oi vi cap i. Lam the nao e ieu khien va hng dan cap i. Co khi nao ngi khach tm en ng c vien tam s, hay ng c vien tam s vi ngi khac. ng vien co dp nao phan xet ngi khac khong. e nhan xet ng c vien d vao tieu chuan, nguyen tac, phng phap nao. Dung trc giac hay suy luan e nhan xet. Co kha nang nhan xet ngi ngay buoi gap ay tien, phng phap nao, nguyen tac nao. Co khi nao kiem soat hanh vi cua chnh mnh khong, bang cach nao. Nghe nghiep nao ng c vien cho la thch hp nhat vi mnh, nhng cha chac cong viec ng vien ang xin phu hp v s song. Nhieu ban khong, giao tiep gap kho khan g. Ke nhng thanh cong va that bai cua i mnh. Mua chu khong, tn dung nh the nao. Quan niem cua mnh ve v ch huy ma mnh thch nhat. Nhng yeu to nao khien cho to chc thanh cong. 4. Thi gian phong van: Loai bo ng vien kem sau 15-20 phut, ng vien gioi th tang 40-45 phut, khong nen keo dai thi gian phong van 5. Phan loai phong van: Co nhieu loai, c ban co hai. Phong van theo mau: Da vao cau hoi co san, ng dung trong cong viec cu the, thi gian han hep. Tien oan ng c vien thanh cong trong lanh vc nao o. Da vao mau e kham pha gia tr tin tc, d kien kha chnh xac. Biet ng vien se lam c g va co the lam c g. Giam thieu trnh o sai lam nh gia ng vien.

Phong van khong theo mau: Tm hieu sau hn cac van e khong the tra li, mien cng, t ai, an ninh Trng hp nay phai hoi gian tiep hoi xung quanh nhng iem o. ng vien co the vo tnh cung cap d kien can thiet. Dung nhng cau hoi tiep theo e biet sau hn. Cho ng vien t do tra li sau o ngat li va hoi don dap nh: roi chuyen g say ra, nh the nao, hoan canh luc o, lam sao anh giai quyet, giai quyet theo chieu hng nao, hp ly khong theo anh, cam tng cua anh ngay bay gi vi hien tng nh the. ay la loai phong van phc tap, te nh, phai co nang khieu, kheo leo, kinh nghiem. Co the so sanh vi cac tai lieu lien quan en ng c vien 6. Phng phap phong van
Phong van hoi ong: Ton kem, thng chc vu can la quan tr Phong van cang thang: Trnh o va nghiep vu chuyen mon cao Phong van mo ta hanh vi: ng vien a ra v du va ho giai quyet Phong van ca nhan, nhom: Mot mot, mot nhom, nhom mot Nen lam: Cho ng vien biet chc vu, ban luan ve chc vu nay. Cho tiep xuc vi nhan vien ang am trach vi chc vu ang tuyen. Cho ng vien tham quan cong ty, co the lap phuc trnh nhan nh anh ta. Nen ap dung phng phap nhom. Trnh bay s qua viec va ieu kien lam viec. Co the cho xem san pham ang san xuat. Trnh bay thc trang cua cong ty. Van e phc tap phai gap sau nay. Trnh bay s kien, cho ng vien phe bnh giai thch. Tao tng quan bnh ang hai ngi, sau nay ng vien co the chc cao hn, tao c hoi dien ta cua ng vien

7. Nhng e ngh thc tien

Nen tranh: Thieu muc tieu. Phan oan sm. Tran ap. Cho iem bnh quan chu ngha. Anh hng hao nhoang ben ngoai ng vien. Cau hoi noi dung khong co nh. Thien

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Quan Tr Nhan S kien. Thieu ao tao ve phong van. Khong chu trong ngon ng li noi. Khong nen so sanh vi ngi khac. Khong cho mnh la nhan vat quan trong. Khong tao cam tng lac quan ve quyen li ng vien. Khong che ay thc trang.

E. Su tra ly lch
Xem ly lch va nghe ngi th ba noi ve ng vien (e tam nhan), Viet Nam kho v.?

F. Kham sc khoe G. S dung phieu iem

Li: Ghi nh chi tiet, ro, khong nham lan ng c vien khac. Cu the hoaquan niem phong van. Phan tch tranh thai ng vien. Phan oan, anh gia ve ng vien chnh xac. Ket luan chnh xac khach quan hn. Hai: Khong co muc ch xac nh ve ban the cua ng vien. Ch ng nh v th trong nhom. Khong trung thc tuyet oi neu khong quen s dung. Soan con khuyet iem. Moi loai th khac nhau cho tng cong viec. Phai co ma tran ve cac gia oan tuyen chon vi so ng vien tham d, loai, au Ma tran chon v lanh ao vi cac tieu chuan can thiet, cac ben trc tiep tham gia anh gia, va anh gia Phieu iem: Cac yeu to Giong noi Khac 4 iem Co tnh cam Thch hp.. Khac 3 iem Trong Thng Khac 2 iem eu Yeu Khac 1 iem Nang ne Giong cao Khac

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Quan Tr Nhan S

Phan ba: Phat trien tai nguyen nhan s Chng bay: Hoi nhap vao moi trng lam viec I. Muc ch chng trnh
Ho c nhan vao nen ho la thanh vien mi, mi va mi nen can lam giam cang thang. 1. Lam nhan vien mi de thch ng vi to chc: Cu the cong viec ra sao? Lam nh the nao? Cac quan oc trc tiep quan tr nhan vien o. Lam cho nhan vien va ong nghiep chao hoi m rong ban tay, trng hp nay de mau thuan. Giup hoi nhap vi tap the. C ngi tham nien hng dan, chu y ngh viec nhieu giai oan nay. Nhan vien khong thch khac, mau thuan khac, nhieu 2. Cung cap thong tin lien quan en cong viec va ky vong: Tam ly nhan vien muon biet cap tren ky vong g ni ho hoan thanh cong viec, thanh tch va tieu chuan hoanh thanh cong viec. 3. Giam bt sai loi va tiet kien thi gian: Cung cap thong tin can thiet, nhan vien bat tay vao lam viec giam thi gian cho hai ben khong can thiet. 4. Tao mot an tng thuan li: Mat tnh cam, tiep on t te, cam giac ban au tan bien, hnh anh ep ve cong ty c tao ra.

II. Cac giai oan cua chng trnh

Bai ban chnh quy nghi thc hay khong tuy thuoc vao cong ty, cong viec

1. Giai oan mot: Tong quat chng trnh e tai: 1. Tong quat ve cong ty
Li chao Lch s, tang trng, xu hng, muc ch, u tien, kho khan cong ty Truyen thong, phong tuc, chuan mc tieu chuan cong ty San pham, dch vu, khach hang Chc nang nhiem vu hien nay cua to chc Tien trnh lam ra san pham dch vu en khac hang Pham vi cac hoat ong khac nhau C cau to chc cong ty, chi nhanh Ban lanh ao, moi tng quan tap the va ky vong Tuy vao cong ty Mc lng thang lng gi phu troi tien ngh le oi ca lanh lng nh the nao La chon mua san phan h hong nh the nao, tra ph ra sao khau tr lng Tien ng trc tien vay t quy tn dung tien hoan lai cho cong tac ph Bao hiem y te nhan tho boi thng ngh le ngh he ngh phep (tr cap) Ke hoach hu bong c hoi ao tao tai chc t van Cangtin giai tr XH khac Y te cu thng The duc giai tr An toan lao ong Tng trnh ve rui ro Phong nga kiem tra hoa hoan Thu tuc chng trnh tai nan S dung rou ma tuy

2. Tom tac chnh sach chu yeu va thu tuc 3. Lng bong

4. Phuc li 5. An toan va phong nga tai nan 6. Tng quan gia cong nhan va cong oan Trang 26

Quan Tr Nhan S
Thi ky va ieu kien duyet xet tuyen dung phan cong tai phan cong thang thng Tap s ao tao tai cho tng trnh om, i lam tre quyen han trach nhiem cong nhan Quyen han trach nhiem quan tr moi quan he quan oc trng ca c cau to chc NV ieu khoan hp ong/chnh sach cong ty kiem soat hoan thanh cong viec ky luat Khien trach - thu tuc khieu nai het hang tuyen dung xem xet ho s nhan vien Truyen thong: kenh, ng truyen chia se ve sinh bao ho lao ong anh bac Mang o, vat dung ra khoi cong ty x ly thong tin on i tham quan c s vat chat cangtin cac khu v khong c an uong loi ra vao au xe khu vc han che cho cu thng phong ve sinh dung cu trang thiet b Chi ph do h hong chi ph do trom cap - bien te li nhuan Chi ph lao ong chi ph dung cu chi ph do van mat, cham tre, tai nan.

7. C s vat chat 8. Cac van e kinh te Cam mang theo tieu chuan quoc te co them Tong quat ve cong ty Muc ch, triet ly, s o to chc, bang mo ta cong viec Tuyen dung va phat trien Tuyen dung, phan cong phan loai nhan vien, thuyen chuyen, giam, het han lam viec, ao tao phat trien Hoan thanh cong viec Hien dien, gi lam viec, phu troi, anh gia hoan thanh cong viec Lng bong Chnh sach, tien lng Phuc li Cac ngh, bao hiem, tr cap, phuc li, khac Sc khoe an toan Tien nghi, dch vu y te, ma tuy, ru, ve sinh, an toan, en bu Trung tam tai nguyen xa hoi T van, dch vu, chng trnh Tng quan nhan s Triet ly, dch vu, giai quyet chnh sach a dang lc lng lao ong Chu trng chnh sach Cac chng trnh dch vu phu vu nhan vien Nhieu Cac van e khac Goi ien, th t, xe co, bao mat, ho s ca nhan 2. Giai oan hai: Chng trnh chuyen mon
Giai oan ma cac cap quan tr trc tiep cua nhan vien mi am nhan. Tuy thuoc vao ky nang va kinh nghiem cua nhan vien mi, se co chng trnh ao tao phoi hp vi chng trnh chuyen mon

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Chng trnh hoi nhap vao moi trng lam viec va ao tao

Kha nang nhan vien mi

Yeu cau cua cong viec

Nang suat lao ong cao va thoa mam vi cong viec

Trang b cho nhan van mi thong tin ve cac chc nang cua bo phan phong ban, nhiem vu trach nhiem vi cong viec, thu tuc, chnh sach luat le va quy nh. Hng dan tham quan gii thieu ong nghiep, tao cho nhan vien mi an tam thoai mai khong lac long co n, ngan can cac ky th chung toc, bac nam, nan che nhieu.

e tai: 1. Chc nang bo phan phong ban

2. Nhiem vu va trach nhiem oi vi cong viec

Muc ch va muc tieu u tien hien nay c cau to chc cac hoat ong Moi tng quan vi phong ban khac vi cac cong viec trong noi bo phong Da vao ban mo ta cong viec giai thch chi tiet va cac ket qua mong i Neu tam quan trong cong viec, lien quan en n v mnh va toan cong ty Thao luan kho khan, lam cach nao tranh va vt qua no Cac tieu chuan hoan thanh cong viec, c s anh gia hoan thanh o So gi lam viec trong ngay, so ngay trong tuan, nhu cau gi phu troi Phan cong lam cong viec them kiem tra cong cu lam viec Giai thch lay dung cu au, lam the nao lay, bao tr sa cha Cac loai dch vu, khi nao, lam the nao e c ho tr Moi Tng quan vi thanh tra nha nc ieu le cong viec, bo phan, n v x ly trng hp cap bach An toan lao ong va phong nga tai nan tng trnh cac s co va tai nan Cac tieu chuan sach va ve sinh van e an ninh, trom cp, chi ph cho no Tiep xuc vi ngi ben ngoai an uong, hut thoc, an keo trong n v Di chuyen vat dung ra khoi n v cong tac kiem tra thiet hai Bang cham cong, gi giac giai lao, ngh ngi, gi an tra, goi nhan ien Xin, yeu cau cung cap dung cu, kiem tra anh gia hoan thanh cong tac Thong bao ang ky xin lam cong viec cao hn va yeu cau tai phan cong Phong ve sinh, phong tam bnh cha la, tram cu hoa, ong ho bao gi Ong khoa, xin phep vao ra khoi c quan, khu vc cua cac quan oc He thong nc, bo phan cung cap bao tr phong oc, van phong y te an ninh Khu c hut thuoc, v tr dch vu phu vu nhan vien, bo phan cu thng

3. chch sach, thu tuc, ieu le va quy nh

4. Tham quan n v phong ban

5. Gii thieu vi cac ong nghiep

Cac buoi bao cao e tai khong qua hai gi, bao cao nhieu ngay e gia tang hieu biet. Phat e tai va bat ho oc.

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Quan Tr Nhan S 3. Giai oan 3: anh gia va theo doi

Bo phan nhan s phoi hp vi phong ban. Bo phan nhan s kiem tra cong ty thc hien e tai en au roi lam bai ban va co he thong, thng xuyen kiem tra va hoi nay sinh cac cong viec nhan vien. Theo doi e ong vien giup ch khong khac

Dung danh muc e checklist cho tng muc vi cac t co, khong Danh muc Co 1. .. X 2. .

Khong

Bo phan nhan s hang nam anh gia toan bo e tai dang nay e xem nhu cau va cai tien, dung feedback (thong tin phan hoi) t nhan vien e anh gia, thu thap bang cach: Yeu cau nhan vien ien vao ban cau hoi, khong ky ten, phong van theo mau ngau nhien, cac buoi thao luan nhom vi nhan vien a thch ng.

III. ao tao cap quan oc

Tam quan trong? 1. To ra tin tng: Ngi quan oc phai to ra tin tng nhan vien mi lam viec tot, nhan vien khong hoan toan tin tng ho thc hien cong viec ngay c, khang nh c quan khong tin tng ho th khong tuyen. 2. Giai thch iem tot xau cua cong viec: Nhng ieu gay xau, nham chan, nhng khong meat moi, nhan manh iem tch cc, nhan vien hieu ro cong viec t bo viec 3. Thong bao ve nhng em u thch hay khong u thch: Thng la nhng iem nho, gon gang, gac chan len ban, cac cap cac phong th co khac nhau 4. Mo ta tieu chuan cua cong ty va tap quan cua nhom: Quan trong, e hoi nhap tot, cac luat le thu tuc cua cong ty, cac lien quan en bo phan chuyen mon, giai thch ro 5. Gii thieu nhan vien mi vi thanh vien nhom: Nghe thuat, va phai biet cach, nhat la lanh ao nhom phi chnh thc quan trong, tranh sai lam vung ve

IV. Chng trnh tai hoi nhap vao moi trng lam viec
Khong lang quen nhan vien cu. Nhat la thi ai nay. Cung cach va phng tien lam viec cung thay oi. Nhan vien nham chan, khong phan khi.

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Chng tam: ao tao va phat trien I. Tai sao phai ao tao va phat trien A. Nhu cau ao tao va phat trien
* Ai cung biet the. Nhat la cong ty mi tha lap can cap bach ao tao va phat trien
* Cong ty lau i th van e khac, co ban mo ta cong viec, ho biet nhan vien mi thieu cai g qua ao tao va phat trien e ho tien hanh ao tao va phat trien. * nh hng nghe nghiep cho nhan vien thch ng vi nhng g ang say ra * Thi ai ai bung no, kien thc ky nang mi rat can nen ao tao va phat trien * Tien oan nhng tng lai va ao tao thch hp oi pho vi kho khan tng lai

B. Tien trnh ap ng vi s thay oi

Yeu to anh hng Moi trng ben trong ben ngoai Cac Ten tien trnh bc 1 Thay c nhu cau can thay oi (quan trong) 2 La chon phng phap ao tao phat trien thch hp 3 Giam bt s oi khang vi thay o 4 Thc hien s thay oi 5 Trien khai chc vu mi 6 anh gia hieu qua cua ao tao phat trien

* Neu khong thay nhu cau thay oi th pha san nam ben b vc, khong bao thu
* Thay oi trong nhan s khong bao gi dien ra em ai, phang lang. Neu nam bat kp thi va chuan b chng trnh ao tao phat trien se b phan khang manh t nhieu pha, giai thch di ky vong va kinh nghiem ch khong n gian giai thch * Giam oi khang th phai tao t tin, trc ay s thay oi lam ho ieu ng, bay gi chac chan ho vse tranh, trc ay bop meo thay oi th bay gi ho phng manh. Nha quan tr phai da tren nang suat lao ong, anh gia khach quan va tao tin tng la mot qua trnh lau dai khong phai mot sm mot chieu * Quan tr nen cong khai hoa cong viec oi mi, khong e ban tan cang thang * Cho nhan vien tham gia thao luan thay oi mi tch cc

II. Tien trnh ao tao phat trien

Chc nang ao tao: ao tao gom cac hoat ong nham muc ch nang cao tay nghe ky nang mot ca nhan vi mot cong viec hien hanh. Giao duc bao gom hoat ong cai tien nang cao thuan thuc kheo leo cua mot ca nhan toan dien theo mot nh hng nhat nh vt ra ngoai cong viec hien hanh. Phat trien bao gom cac hoat ong nham chuan b cho nhan vien theo kp vi c cau to chc khi no thay oi va phat trien. ao tao va phat trien la mot tien trnh lien tuc khong dt.

Moi trng ben ngoai Moi

Tien trnh nh ro nhu cau T & PT An nh cac muc tieu cu the La chon cac phng phap thch hp La chon cac phng tien thch hp Trang 31

Quan Tr Nhan S trng ben trong Thc hien cac chng trnh T & PT anh gia cac chng trnh T & PT

III. Cac phng phap ao tao va phat trien

Tren the gii co phng phap khac nhng va noi dung tng oi giong nhau. Cong ty ln co ca trng ai hoc.

Phng phap - : ap dung ca hai x: ap dung 0: khong ap dung 1. day kem 2. tro chi kinh doanh 3. ien quan tr 4. hoi ngh/ hoi thao 5. Mo hnh ng x 6. huan luyen tai ban giay 7. thc tap sinh 8. ong kch 9. luan phien cong viec 10. giang day theo trnh t 1 11. giang nh vi tnh ho tr 12. bai thuyet trnh trong lp 13. ao tao tai cho 14. ao tao hoc nghe 15. dung cu mo phong 16. ao tao xa ni lam viec

Ap dung cho Quan Cong tr, nhan Ca hai chuyen vien x x 0 0 x 0 0 x 0 0 x 0 0 x 0 0 x 0 0 x 0 0 x x 0 0 0 0 x x x x x x 0 0 0 0

Thc hien tai Tai ni Ngoai lam ni viec lam viec x 0 0 x 0 x 0 x 0 x 0 x x 0 0 x x 0 0 x 0 0 x x 0 0 x x 0 0 x x

Co the ao tao tai cong ty, chi nhanh trng ai hoc, khu vui chi

A. Cac phng phap phat trien cap quan tr

Vai tro, v sao, ao tao nh the nao, ao tao ai, nhu cau? 1. Day kem: Tai cho, mot kem mot, nh tr ta, phu ly, tao c hoi quan sat va c giao mot so viec phai quyet nh, cap quan tr kem phai co kien thc toan dien lien quan en cong ty, muon chia se thong tin, mat thi gian, ao tao lau 2. Cac tro chi kinh doanh: Tro quan tr, mo phong tnh huong, ngi tham d chi tro o, thu vai, cac thanh vien tham d quyet nh, hng theo nhom 3. ien cu quan tr: Nghien cu trng hp ien hnh, mo phong van e nan giai thc te va giai quyet, co the dung nao cong nhom, co ngi ieu khien 4. Phng phap hoi ngh: Cac thanh vien chugn muc ch, ngi ieu khien quan trong, cac thanh vien lang nghe, phat bieu, ngi tham gia khong thay mnh ang huan luyen, ma ang giai quyet kho khan

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5. Mo hnh ng x: Video minh hoa, hoc vien quan sat, lien he kho khan ang gap cua mnh. Cac nha quan tr ac thanh tch va muc ch cao. 6. Ky thuat nghe nhn: Phim anh, truyen hnh khep kn, bang nghe, ton kem, nhng minh hoa ro, ngng e giai thch. 7. Sinh vien thc tap: Va hoc va lam tai c quan nao o. Quan sat c nhan vien co tiem nang, co the tuyen chon lam viec cho cong ty 8. ao tao tai ban giay: X ly cong van, giay t, mo phong cap tren giao theo thong t noi bo va tin tc do ien am gi lai. Cac hoc vien sap xep giai quyet khoa hoc 9. ong kch: a ra van e nan giai, phan vai t nhien, c s e thao luan nhom, giup thau cam thong cam pham chat quan trong cho nha quan tr 10. Luan phien cong tac: Sang lam viec ni khac nham co kinh nghiem, tao hng thu, a nang oi pho kho khan, ap dung rong hien nay 11. Giang day theo th t chng trnh: Sach giao khoa va may ho tr, a ra cau hoi s kien van e, hoc vien tra li, thong tin phan hoi theo tra li. Khong can giang vien, tiep thu t phng tien may hoc vien tra li, sai th lam lai, ung tiep tuc. Mi me Viet Nam. 12. Nh may tnh ho tr: Thnh hanh, hoc va giai ap ngay tren may, dung phan mem, hng dan chi tiet 13. Bai thuyet trnh trong lp: Hoi trng, phu hp cho thong tin mi, t ngi tham d, giang vien quan trong, ho tr may moc 14. phng phap khac: Tai chc, ngoai gi, hoc ham thu B. ao tao cong nhan 1. Tai cho: No lc ca cap tren, di, chu trach nhiem, tao bau khong kh, cap tren biet lang nghe 2. ao tao hoc nghe: Ly thuyet va hoc tai cho, co lng 3. S dung cong cu mo phong: Computer hoa, hay het thc te 4. Xa ni lam viec: May moc ac xa ni lam viec, giong tren, khong giang oan viec hoc. Ngi a ve hu huan luyen tot

IV. Phat trien nhan s

Vai tro ngay nay? 1. Trach nhiem: T di len, tng nhan vien phai chu trach nhiem phat trien con ngi chnh mnh, sau o en cap tren trc tiep, cho en cap cao nhat. Ngi cao nhat phai xay dng, phat trien mo hnh, ieu phoi va t van.

T phat trien nhom ngoi sao u

T phat trien t nhan vien thanh nha kinh doanh T phat trien t doanh nghiep do cap tren giao ke hoach

Nhng ngi chu trach nhiem: Quan tr trc tuyen la: huan luyen vien Trng bo phan: la nha t van Trang 33

Nhan vien vi t

Quan Tr Nhan S Cap quan tr gian tiep: la ng au Lanh ao doanh nghiep: la ngi ung ho

cach la nhng nha ong kinh doanh: t phat trien

2. oi tng: Tat ca cac nhan vien. Cac giai oan chu ky anh hng nghe nghiep: Tang trng kham pha tao dng/lap than duy tr/lac nghiep suy thoai Kham pha: 15-25 tuoi, no lc kham pha nghanh nghe, qua giao duc vui chi giai tr va viec lam. Khi s bc vao the gii trng thanh Tao dng/lap than: 25-44 tuoi, quan trong cuoc i, trong giai oan nay co giai oan th nghiem keo dai 25-30, giai oan on nh keo dai 30-40, giai oan khung hoang bat au 40 oi chieu vi tham vong muc tieu cua ho Duy tr/lac nghiep: 45-65, duy tr hng thu nghe Suy thoai: Ve hu, giam quyen lc trach nhiem

3. Cac bien phap phat trien

Ke hoach phat trien nhan s: Phong phu hoa a dang hoa cong viec, thuyen chuyen, d phong thuyen chuyen, tiep nhan lai nhan vien cu, nhom d an a chc nang vt khoi pham vi. Gan bo vi ao tao. Ke hoach nhan s th ke: Hang nam trng bo phan anh gia nang suat, tiem nang kha nang tha ke, va cho mau ke hoach nhan s. a ra ban vi lanh ao va tiep tuc anh gia, tien hanh tng t len cap tren, cuoi cung trnh cho lanh ao chng trnh nhan s tong the. Hieu qua ke hoach nay khi khai thach khuyen khch thc hien, xac nh hng cho tng nhan vien, ma tran c ap dung, hang nam co bao cao tong the tot. Theo thiet ke form.

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I. nh ngha

Chng chn: anh gia thanh tch cong tac

La mot he thong chnh thc duyet xet va anh gia s hoan thanh cong tac cua ca nhan theo nh ky. Ca mot tien trnh anh gia khoa hoc co he thong, anh gia het sc kho khan v khach quan, ung mc. No quan trong v lam c s khen thng, ong vien, ky luat va tra lng cong bang.

II. Muc tieu va chnh sach A. Muc tieu

Cai thien hieu nang cong tac va thong tin phan hoi: Toan cong ty Hoach nh tai nguyen nhan s: thang tien, nhat la quan tr, ke v Tuyen mo va tuyen chon: Mc thang iem co the d bao kha nang hoan thanh cong viec cua ng vien, biet cac cuoc trac nghiem co hieu qua khong Phat trien tai nguyen nhan s: Cho biet nhu cau ao tao, giao duc, phat trien xac nh c khuyet iem va khiem khuyet cua nhan vien e ao tao Hoach nh va phat trien nghe nghiep: anh gia c iem manh yeu tiem nang cua nhan vien, giup ho thc hien ke hoach. Lng bong ai ngo: Quyet nh c thang lng, thang thng Quan he nhan s noi bo: Thang chc, giang chc, het chc nang hp ong, tam cho ngh viec thuyen chuyen anh gia tiem nang cua nhan vien: Thong qua viec hoan thanh cong viec cua nhan vien, xem xet hanh vi trong qua khc e xet tng lai, sai lam pho bien la ky nang chuyen mon qua gioi nhng thang chc lam trng bo phan th that la tai hai, can xac nh trung tam anh gia e khach quan hn

B. Chnh sach

Ghi ro trong cam mang hoac pho bien cac ky hop, nha quan tr phai nam chac Duy tr khuyen khch cho cac thanh tch vt troi Duy tr cai tien chat lng lanh ao, thang thng ngi ang gia tot ay manh c hoi cho nhan vien tham gia quyet nh quan tr am hieu Lam nhan vien hoi nhap gang bo to chc, muc tieu cua cong ty Tang cng c hoi nhan vien phat trien, khang nh tai nang, tiem nang Cap quan tr luon giup kem nhan vien, lc lng lao ong cua mnh Khong vi pham luat le nha nc cong ty, khong phan biet oi x

III. Tien trnh anh gia

Moi trng ben ngoai ben trong

Xac nh muc tieu anh gia TTCT An nh ky vong cong viec (phan tach) Xem xet cong viec c thc hien anh gia s hoan thanh cong tac Thao luan ve viec anh giavi nhan vien

Bc 1 Bc 2 Bc 3 Bc 4 Bc 5

Moi trng ngoai gom luat lao ong, cong oan, lien oan

IV. Phong van anh gia

anh gia giup cap tren cap di hieu nhau, thoa thuan va hoan thanh cong viec. Can chuan b va tien hanh than trong

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A. Chuan b
1. An nh lch trnh phong van: Thong bao cho nhan vien biet e chuan b, khong tr hoan, neu phong van thang lng th tach ra, neu chung th cap di ch quan tam 1 2. Thu thap thong tin: ve s hoan thanh cua cap di B. Phan loai phong van 1. Phong van noi va thuyet phuc: Mang y ngha hng dan, thuyet phuc cai tien cua cap di, cai thien c cong tac nhat la nhan vien co y thc, c vong hoi nhap 2. Phong van noi va nghe: Cng, phai co ky nang, biet lang nghe, chuan b cau hoi ky, tao c hoi cho cap di oi thoai vi cap tren, truyen at c nhan xet cua cap tren ve iem manh yeu, nhng khong e ra c muc tieu cai tien, cap di vui ve nhng cong tac khong thay oi 3. Phong van giai quyet van e: Nh mot dien an, oi thoai tch cc ci m, giai phap d biet eu c a len mo se thao luan, muc tieu cai tien c thao luan tng oi kho ieu khien can phai ao tao nhan vien trc cach giai quyet van e 4. Phong van tong hp: (1) va (3) ket hp lai

C. Tang cng tnh hieu qua cua phong van (phan hoi tot, co ket qua)
* Cu the hn la tong quattap trung vao hanh vitap trung vao nhu cau ngi nhan * Nhan vao hanh vi ngi nhan thong tin co the thay oi c chia se thong tin * Xay dng va hng dan hanh vi hien thi ch e cap en thong tin can thiet * Ch e cap di noi, lam, biet, can ra soat lai e am bao thong at ro rang

V. Trach nhiem va nh ky anh gia thanh tch cong tac

A. Trach nhiem: Thiet ke, kiem tra, quan tr thuoc cap phai tham gia
1. Cap tren trc tiep: Trc tiep anh gia cap di, biet ro nhat cap di trong to chc, co trach nhiem quan n v mnh, ao tao vao phat trien 2. Cap di: Nhieu khi cap di thay ro kha nang quan tr cap tren, kho. 3. ong nghiep: Co the co ket qua cho cac nhom cong tac on nh 4. anh gia nhom: Cac nhom co the anh gia lan nhau 5. T anh gia: Kem 6. Tong hp: Nhieu cap anh gia, nhieu nhom, giam tnh chu quan B. nh ky anh gia: Tuy moi trng hoan canh ieu kien

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Phan Bon: Lng bong va ai ngo Chng mi: Thiet lap va quan tr lng bong I. ai cng
Ch ve loai phan thng ma mot ca nhan nhan c e oi lay sc lao ong cua mnh. Cac yeu to cua mot chng trnh lng bong ai ngo: Lng bong va ai ngo Tai chnh Phi tai chnh Trc Gian tiep Ban than cong Moi trng lam viec tiep viec Moi * * Bao hiem * Nhiem vu * Chnh sach hp ly trn Lng * Tr cap XH thch thu * Kiem tra kheo leo g ben cong * Phuc li ve * Phan au * ong nghiep hp tnh ngoai nhat hu, an sinh, * Trach nhiem * Bieu tng a v phu hp ben * en bu, tr * C hoi c * ieu kien lam viec thao mai trong Lng cap, giao cap tren nhan * Gi uyen chuyen thang duc, dch vu biet * Tuan le lam viec don lai * Hoa * Vang mat * Cam giac * Chia de cong viec hong c tra hoan thanh * La chon loai phuc li * Tien lng ngh cong tac * Lam viec nha truyen qua thng he, le, om * C hoi thang computer tien
Khong n giai thuc ay san xuat la phai ong vien thuc ay nhan vien bang vat chat va tinh than, ma phai hoi u cac yeu to lng bong va ai ngo nhat la vao thap nien 2000. ai ngo phi tai chanh ngay cang quan trong, chnh ban than cong viec va moi trng lam viec, c hoi cap tren biet thanh tch, cam giac hoan thanh cong viec va thang tien. Chng trnh phai cong ban ben ngoai va ben trong noi bo.

II. Cac yeu to quyet nh anh hng en lng bong A. Moi trng cua cong ty
1. Chnh sach cua cong ty: Lng bong va ai ngo la chi ph ton kem qua lao ong, la mot loai tai san va thuc ay nhan vien lam viec, gup cai tien cong tac, gia tang nang suat, bo viec thap.

AN NH MC LNG: Lng bong va ai ngo cho tng ca nhan Ban than Ban than nhan vien Moi trng cong Th trng lao ong Mc hoan thanh cong Lng bong tren th cong viec ty
anh gia cong viec viec Tham nien Kinh nghiem Thanh vien trung thanh Tiem nang cua nhan vien Chnh sach Bau khong kh van hoa C cau to chc Kha nang chi tra

trng Chi ph sinh hoat Cong oan Xa hoi Nen kinh te Phap luat

1. Bau khong kh van hoa cong ty: Anh hng en tuyen chon nhan vien, thai o cap tren cap di, hanh vi cong tac, anh gia thanh tch cong tac, va anh hng en sap xep lng bong va ai ngo.

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Co cong ty tra lng cao e thu hut nhan tai, ho quan niem nh the nang suat cao va chi ph giam. Co cong ty tra lng mot mc thnh hanh ho cho rang van duy tr c the canh tranh gia san pham dch vu khong tang. Nh co cong ty ap dung chnh sach lng thap do tnh tranh tai chnh kho khan, khong can nhan vien gioi, mot ieu quan trong la lng thap co the lam chi ph tang. 3. C cau to chc: Cac gia tan cac cap quan tr anh hng en lng bong, cac cap cao t i sat vao nhan vien, cac quan tr trc tiep quyet nh lng bong th hp ly hn. 4. Kha nang chi tra cua cong ty, The ng tai chnh cong ty, tnh hnh kinh doanh cung anh hng en lng bong va ai ngo.

B. Th trng lao ong

1. Lng bong tren th trng: Trong xa hoi hien tai nganh nghe o lng bong ra sao e nghien cu ky mc lng. T nghien cu hay nh chuyen vien t van, nghien cu a ly, cac hang va so sanh. 2. Chi ph sinh hoat: Quy luat chung lng phai phu hp vi chi ph sinh hoat, nha nc quy nh lng toi thieu. Khi gia ca tang th lng thc s giam xuong, cong ty phai tang lng 3. Cong oan: La mot the lc manh, can phai quan tr ba lanh vc: cac tieu chuan c s dung e xep lng bong, cac mc chenh lech lng va phng phap tra lng. Tra lng kch thch san xuat cong oan ung ho. 4. Xa hoi: Sc ap nay quan trong. Lng bong anh hng en gia ca, ngi tieu thu khong muon gia tang, ong loat tang gia th ngi song lng hu kho. Bao ch cung la mot sc ep, thng buoc cac cong ty nc ngoai tra lng cao, nhng ho co buoc c phan biet oi x ngi ban x khong? Quan tr Viec ch co xe dream con ngi nc ngoai xe hi. 5. Nen kinh ten: Tnh trang kinh te, lao ong, that nghiep, chnh phu, cong oan 6. Luat phap: Cac luat le, khong oi x nam n, luat Viet khong e cap viec phan biet oi x chung toc.

C. Ban than nhan vien

1. S hoan cong tac: Ap dung phng phap ai ngo nhan vien theo nang suat, tra lng khong cong bang gay nan long. 2. Tham nien: oi vi ngi Nhat quan trong, nay th la yeu to tham khao khong con quan trong, cong oan th chun trong. Nen can dung hoa chung 3. Kinh nghiem: Hau het yeu to nay cac to chc chu y. Mot ieu quan trong la cac quan tr thanh cong lien tuc nh en mot thi gian ho co the quan tr toi ngic lai nhng ngi mi vao nghe nhng quan tr tot nen can than trong 4. Thanh vien trung thanh: Thng cho ho hng phuc li, ngh lau hn cac thanh vien khac, v ho lam viec lien tuc lau nam 5. Tiem nang: Tng lai ho co tiem nang, ieu nay quan trong, nhng ngi tre co the c tra lng cao v ho co tiem nang trong tng lai. Cac sinh vien tot nghiep gioi la nhng ngi co tiem nang, cac yeu to nhay cam trong kinh doanh th sao? 6. Cac yeu to khac: Chnh tr, nhan vien co chan trong chnh tr nao o, nhan vien co the lc nao o, u ai v ba con than thuoc, thng khong tot.

D. Ban than cong viec

1. Phan tach cong viec va ban mo ta cong viec: Tao khach quan, tieu chuan hp ly, ro rang. Co tnh he thong o lng gia tr tam quan trong cong viec, xac nh nac thang lng. Lam sang to nhiem vu va quyen han trong to chc, tao c s tuyen chon thuyen chuyen, thang tien, thang thng, huan luyen.

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Phng phap trong chng 3. no la cong trnh nghien cu soan thao he thong d kien cong viec, e xac nh va rut ra ac tnh cua moi cong viec. 2. anh gia cong viec: anh gia chnh xac tien trinh phan tach kha kho khan, nen lap mot uy ban anh gia, cac quan oc tham gia, cac nhan vien kiem soat, co khi mi cong oan, nen giai thch li ch cho cong nhan vien biet. Nen cho chnh xac cac yeu to can ban, ky nang, trach nhiem cong viec, ieu kien lam viec, va oi chieu vi cac cong viec khac. anh gia cong viec la mot thu tuc co tnh he thong nham o lng gia tr va tam quan trong cua cong viec, da tren nhieu yeu to nham loai bo bat bnh trong c quan ch v c cau lng bong bat hp ly. Xac nh cau truc cong viec, bnh ang trat t tng quan cong viec, trien khai th bac gia tr cong viec e thiet ke c cau lng bong, at c s nhat tr gia cac cap quan tr nhan vien lien quan en cong viec. Xep han: Theo th t tam quan trong, oi chieu vi lng thnh hanh trong xa hoi, phng phap nay khong thuyet phu lam no khong xet tng yeu to lien quan en cong viec, chu quan Phng phap phan loai: Xac nh mot so loai hanh ngach roi so sanh vi bang mo ta cong viec. Co the t 18-20 hang/ ngach. Phng phap so sanh cac yeu to: Quyet nh cac yeu to cong viec. ieu kien ve tr oc, ky nang tay nghe, ieu kien ve the lc, trach nhiem, ieu kien lam viec. Soan cac yeu to nay thanh ma tran mc o phc tap cua cong viec, phan bo tien lng, n gia cho moi yeu to cong viec thc te va ban can oi so sanh cong viec. Phng phap tnh iem: La phng phap an nh gia tr bang so cho cac yeu to cong viec va tong so cac gia tr nay cung cap mot ban anh gia gia tr tng oi cua mot cong viec o. Thu tuc tien hanh: Lu chon cong viec ien hnh Uy ban anh gia cong viec anh gia cong viec Phan tch cong viec Chuan b cac ban mo ta Soan thao cam nang anh gia Phan phoi so iem cho cac bac cua yeu Chon lu xac nh cac yeu to Tnh t le cac yeu Xac nh bac cua yeu Xac nh tong so

Hoan chnh cam nang anh gia cong viec La chon cong viec ien hnh theo nhom nh tai van phong bang hang Nha phan tach chuan b ban mo ta trnh len uy ban anh gia cong viec T le phan tram cac yeu to nh trnh o hoc van quan trong chiem t trong Xac nh moi yeu to co may th bac, v du giao duc co nam th bac An nh he thong iem co the 500 hoac 1000, xac nh tong so iem Khoan cach cua th bac = M-m/N-1; M,m:iem toi a, toi thieu.N:so th bac

Hoan tat cong viec lap ma tran: Cac yeu to cong viec Ty trong

Th bac cac yeu to 2 3 4

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Quan Tr Nhan S 1.. % 2. Co the dung bieu o anh gia cong viec 2. Bac lng
Mc lng toi thieu va toi a vi s bien thien, u e tao ra mot s khac biet nao o. No cung la mot khoan tao kch thch nhan vien trong cong ty.

3. ieu chnh mc lng

Phu hp vi hang ngach bac lng mi

IV. Thiet lap va quan tr he thong lng bong

a. Muc tieu: Ro rang th e ra chnh sach lng bong hp ly Ke hoach on nh nhng can uyen chuyen e kp thay oi phu hp Chu trong giam chi ph lao ong, tang nang suat, mc thu lao de tuyen mo duy tr cong viec va duy tr lc lng lao ong Thang lng cong bang, en bu ky nang, kinh nghiem, trnh o, khac Tra lng tren c s thanh tch lao ong, xuat lng san pham au ra Thiet lap he thong ca lam viec hp ly, tuan gi lam vec hp ly Kiem tra, ieu chnh li phan nan, ngan sach, chi ph lao ong, de hieu b. Chnh sach: Phai phan tch yeu to noi ngoai tai, anh hng en chi ph lao ong, nhu cau lao ong, cung ng, lng x nghiep. Chi ph lao ong tren tong chi ph san xuat, the ng canh tranh cua x nghiep va mc o quan ly th trng. Mc ong nh khoi lng kinh doanh va ty le lao ong, quy mo th trng lao ong ma x nghiep tuyen mo cong nhan, mc lng thnh hanh trong khu vc nganh nghe. Luat le nha nc lng bong gi lam viec. Sau o e ra nhng chnh sach: chu trong tuyen mo nhan vien chat lng, ke hoach tra lng kch thch lao ong, chu trong phu cap kch thch phi tai chnh, tao c hoi nhan cao trnh o chuyen mon, thang thng va nhng anh hng tng t kch thch lao ong, oi chieu mc lng vi ben ngoai. Mc o ai bieu cua cong nhan tham d cua cong nhan trong ke hoach lng, nen quan tr he thong lng bong theo c cau to chc nao.

C. C cau to chc quan tr lng bong

Mot uy ban co v lanh ao cao cap, giam oc doanh nghiep hoac giam oc nhan s chu trach nhiem toan bo cho he thong tien lng. Bo phan ky thuat, nhan s, khac c trang b cho nghien cu lng bong, anh gia cong viec, nghien cu lng phat hoa ke hoach kch lao ong, cac tieu chuan cong viec. Va thao luan tap the vi cong oan.

D. Tien trnh thiet lap va quan tr he thong lng bong

1. anh gia cong viec: anh gia tng cong viec da vao bang mo ta cong viec. Phan loai th iem theo thang iem:

Thang iem - 139 140-161 162-183 12 11 10

Hang 1 2 3

Hang

Co the tnh hang 1 cao nhat hoac 500, 1000, cao nhat tuy cong ty 2. Thiet lap mc lng cua cong ty: Nha quan tr tien hanh xap xep mc lng, muon lng hp ly phai khao sat, oi chieu thc trang.

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2.1 Khao sat lng bong: Mc lng ang thnh hanh trong khu vc. Cong ty c chuyen vien en cong ty o nghien cu, tuy nhien ton kem va ton thi gian. Nh cac c quan cung cap thong tin, hiep hoi thng mai, nghiep oan hoac dch vu, phng phap nay t ton kem hn. Thong nhat khao sat theo gi cong lao ong, neu hnh thc khac th chuyen ve cong lao ong. Sau o tnh mc lng trung bnh th hang cua cac x nghiep. Hoac ng trung tuyen tren o th. oi vi hanh chanh s vu th phai khao sat ky va than trong v moi cong ty khac nhau ve c cau to chc, mc o cong viec va tieu chuan khac 2.2 Tham khao va ieu chnh theo mc lng thnh hanh: Cong ty phai quyet nh mc lng cua mnh cao hn hay thap hn mc lng thnh hanh, khung lng nh the nao vi cong ty, Hay so sanh vi nghanh. Cong ty ap dung lng cao neu: Chi ph lao ong cau thanh tren mot n v san pham tng oi nho. May moc tot, quan tr tot lam cho chi ph lao ong tren tng san pham au ra thap. Kha nang oc quyen co the ban gia san pham cao hn mot chut. Cong ty muon duy tr tieu chuan tuyen dung cao, tao c hoi tuyen mo nhan vien, nang cao tinh than va cong nhan lam viec tren trung bnh. a len bieu o , truc tung la t le lng mot gi, truc hoanh hang lng, tren bieu o bieu dien 3 ng tuyen lng mi, lng trung bnh trong khu vc nghien cu va tuyen lng cu cua cong ty. Da vao ay cong ty co them thong tin ieu chnh. Cong ty ap dung mc lng thap: Cung cap cho nhan vien nhng khoan thu nhap on nh, chnh sach tuyen dung on nh. Tr cap tot. Co danh tieng. Thng xuyen tao c hoi lam them cao. Nha quan tr phai lc chon t le lng co nh cho moi cong viec. Nha quan tr cung la chon mc thang lng, mo ta tang lng nh ky va s tien bo cua moi bac. Bo phan hanh chnh s nghiep th ch ap dung thang lng. V lanh lng thang va theo kha nang va tieu chuan hoa nghe nghiep. Nen anh gia thanh tch cong tac nh ky.

2.3 Chuyen thanh mc lng mi.

Cho thay gia tra lng cua moi cong viec cao thap, co the ieu chnh lien.

3. An nh cac loai phu cap

Xem chien lc canh tranh cua cong ty. Moi bac phu cap khong qua may phan tram, phu cap nha hay khac. Chnh sach tra tien phu cap phai ro rang va th te. Cac loai phu cap lam viec phu troi, tien ngh he, lech ca sinh hoat, thng

4. Tra lng kch thch lao ong

San xuat c tieu chuan hoa, xuat lng o lng ro rang th co the ap dung lng kch thch lao ong. Mc nao?

5. Duy tr va quan tr he thong lng bong

Sau khi chuyen nhiem vu cho van phong quan tr tien lng duy tr. C cau tien lng co the thay oi, nen phai c quan tr ieu chnh, cap nhat thng xuyen Ap dung bang lng: Khi co s thay oi nh tuyen dung, thuyen thuyen, oi ca, e bab th ap dung thang lng. Phai co c cau tiep nhan khieu nai lng. Phng phap cap nhat hoa c cau lng: Thay oi ve c cau, s phat trien, hien ai hoa loai cong viec cu lap cong vec mi nen, phai co bang mo ta chi tiet cong viec mi cho thay oi nay. Tat ca da vao bang bang au. Thay oi nay ch cuc bo.

6. ieu chnh mc lng theo nh ky: v sao?

Tang giam ty le tien lng theo t le phan tram hay khoan tien ro rang Thay oi tien phu cap Thay oi gi lam viec trong tuan

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Ni rong hoac thu hep tieu chuan thi gian thng Cong ty ieu chnh ngay khi: Thay oi mc lng thnh hanh trong xa hoi. Thay oi chi ph sinh hoat cua cong nhan. Thay oi kha nang chi tra lng cong ty. Chung khong la nguyen nhan c ban. Do tac ong ben ngoai kinh te, chnh tr 6.1 ieu chnh theo mc lng ang thnh hanh: Mc lng trong khu vc ang tang th cong ty phai tang theo 6.2 ieu chnh theo chi ph sinh hoat: do hieu nang va tinh than lao ong. Trng hp nay gia tang do lam phat, cong ty ch nen tr cap sinh hoat v sau nay gia giam th cong ty kho ieu chnh se b phan ng bi cong nhan.

6.3 ieu chnh theo kha nang chi tra cua cong ty.

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Quan Tr Nhan S Chng mi mot: Phuc li va ai ngo khac

I. Phuc li
Theo quy nh phap luat: Da vao bo luat lao ong Phuc li t nguyen: Bao hiem y te Chng trnh bao ve sc khoe Bao hiem nhan tho theo nhom Cac loai dch vu Tien boi dng oc hai, nguy hiem tr cap khac: cham soc tre nhan vien, cha tr tim, phoi Sang kien tuy

II. Lng bong ai ngo kch thch san xuat

Qua trnh tuyen dung phc tap, ton kem nen phai co chien lc kch thch va ong vien nham duy tr cung co va phat trien lao ong.

A. Tra lng cho khoi gian tiep

1. Cho nhan vien hang chanh, s vu va cac cap quan tr oi hoi ieu kien cho moi cong viecc nh the nao. V du anh gia chc vu

1. Kinh nghiem . 2. Phan oan

Cho iem vao o thch hp Thng Tong Can ban quat So iem chung

iem

Can ban chi tiet

Hieu rong

iem chung 3. Kha nang ieu hanh So iem chung 4. Kha nang sinh li va sang tao So iem chung Tng t: 5. Trach nhiem tai san cong ty 6. Trach nhiem ve nhan vien 7. Trnh o van hoa Sau o cho bang tong ket:
Chc vu Kinh nghie m Phan oan Kha nang ieu hanh Kha nang sinh li Trach nhiem tai san Trach nhiem nhan s Trnh o van hoa Tong so iem

So iem cao nhat Giam oc Trang 43

1000

Quan Tr Nhan S tiep th Giam oc san xuat .. Hang 1 2.

Mc lng ma chnh phu quy nh toi thieu ng vi so iem thap nhat. Co the hnh thanh khung lng ngay hay tuy tnh hnh da vao so iem trong trong khung lng.

Bac 1

Bang lng tong quat: Bac 2 Bac 3 Bac 4

Bac 5

2. Mau dch vien

Ngi ban hang ngi lam marketing trc tiep. a so ngi ban hang thch hoa hong, no khuyen khch cao nhng bo tr a iem kinh doanh va v tr ban hang trong ca tiem khac nhau va doanh so khac nhau nen tao thu nhap khac nhau Ho t ieu hanh lay t kiem tra on oc. Tot nhat la tra lng thang cong hoa hong, vi nhan vien mai vu khac th tra lng thang cong tien thng va tnh ti kinh nghiem cua ho.

3. oc cong hoac kiem soat vien

Nhan lng thang, ho la ngi on oc cho cong nhan lam viec chat lng, nang suat cao, ho co the co them tien khi cong nhan lam viec phu troi. Ho cung c chia tien thng.

B. Cong nhan trc tiep san xuat

1. Tra lng theo gi: n gian. Tra theo t le tien cong lao ong tren mot gi. Tien cong khong ong eu cho moi cong nhan, no tng ng vi trnh o moi cong nhan qua nac thang iem. Thch hp cho cac cong ty cha o lng san xuat cu the, muon ro phai co chuyen vien nghien cu thi gian cua moi cong tac hoan thanh cong viec. Ngay nay may tnh hay camera co the cu the hoa de dang. Toc o cong viec theo day chuyen san xuat, cong ty coi chat lng va o chnh xac san pham quan trong, khi viec san xuat rat a dang va trong qua trnh san xuat hay b gian oan tr hoan. Pho bien tren the gii. De tnh va tao thu nhap on nh. Nhng cha o lng yeu to co gan, hieu qua san xuat. 2. Tra lng kch thch lao ong theo san pham: Cong ty phai tieu chuan hoa cong viec. Phng phap nay da tren cong nhan trc tiep san xuat tao mc xuat lng. Tra lng cho ngi ban hang tren c s doanh thu, tra lng cho oc cong tren c s tiet kiem vat t, lao ong. Thc hien chng trnh n gian hoa cong viec: ong tac khong d tha, khong ph, bt thi gian di chuyen. Co li cho cong ty va cong nhan vien v xuat lng c gia tang. Nha quan tr phai an nh mc xuat lng trung bnh chnh xac sau o co ke hoach thng theo xuat lng tang. La chon ke hoach tra lng kch thch lao ong phu hp: Mc o tieu chuan cong viec Mc thu lao c ban cho cuoc song cong nhan Mc xuat phat tien thng vt mc cong viec T le phan tram xuat lng phu troi vt mc tieu chuan Khoan tien hoac mc tien thng. Khong co hnh thc nao tra lng la toi u nhat, thch hp nhat khi bau khong kh van hoa cua cong ty, hau het cong nhan tan thng thch hp khung canh kinh doanh. 2.1 Tra lng theo tng san pham: Da tren t gia co nh hay tng cong oan tren moi n v san pham. Cong nhan luon muon co gan lam viec e co khoan thu nhap cao. Phng phap nay kch thch

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loa ong manh. Nhieu cong ty an nh n gia co nh se dan en qua cao hoac qua thap. Ket qua la cong nhan nan long. 2.2 Tra lng thng 100%: An nh tieu chuan cong viec bang cach tnh theo thi gian va n gia c tnh theo thi gian hn la tnh bang tien. Khac tra theo n v san pham la s dung thi gian lam n v tra tien thay gia tien tren moi san pham. Ke hoach nay de dang thay oi n gia lam viec. 2.3 Tra lng theo gi tieu chuan: Phng phap tren ai lam tren 100%. Phng phap nay thng mc 100% ngha la mc khi iem thng di 100%. Chu yeu anh vao tam ly cong nhan thuc ay lam viec at mc tieu chuan. Ai cha at ke hoach van nhan lng u ke hoach 100%. 2.4 Tra lng theo ty le tien thng hay ty le ke koach: Phng phap nay ngoai khoan nhan c thu lao lam viec bnh thng con khoan lam viec d do nang suat lam viec cao chan hang 3 gi d, cong ty an nh so phan tram thng tren gi d. V du 50% th cong nhan c nhan them thu lao 1,5 gi nhan vi n gia chnh thc. Ke hoach nay tieu chuan hoat ong da vao qua kh, mc lao ong cha on nh c, tieu chuan thi gian cha chnh xac, Viet nam la mot v du. Ngoai khoan chia cho cong nhan con co oc cong, cong nhan gian tiep. Noi chung no bat li 2.5 Tra lng c ban cong tien thng: Do Gantt e xng. Khuyen khch cao o kh a ap dung tieu chuan hoa cong viec va thi gian. Cong nhan phai co gang va co tay nghe. Cong nhan hoan thanh ke hoach se c tra lng c ban cao, cong vi ty le phan tram tien thng co nh tren khoan d va tien lng c ban c tnh trong khoan d nay na. Cong nhan nao hoan thanh ke hoach khong c thng, nhng ngi li se b nan long de ngh viec. Cac oc cong cung thng da tren cong nhan va mc cai tien at tieu chuan cua ho. 2.6 Tra lng theo hieu nang: Giong 2.5 nhng khac cho mc thng hoan thanh tieu chuan va mc thng vt mc tieu chuan. 2.7. Tra lng thng theo nhom: ay la phng pha m rong phng phap thng khi nhom cong viec hoan thanh tot, hay rang buoc cong nhan y thc ro quyen li cua ho theo nhom. So thanh vien trong nhom khong qua nhieu ma phai han che, di 20 ngi, ho co the thuc ay nhau lam viec. Dung cac ke hoach tren e tra va thng. Li iem: nang xuat gia tang, thu nhap cong nhan tang, t them cong viec hanh chnh, ky luat va trach nhiem c ca nhom thuc ay, cong nhan cham se c nhom cai thien nhanh. Han che: mot con nga au ca tau bo co. Thanh vien mi ho kho chap nhan 2.8 Tra lng thng co phan vi gia ha: Thng dung trong thi ua, phat minh, cai tien. Can bo cap lanh ao thch hp hn cong nhan vien. Tuy nhien tranh luan ve giaco phan len xuong la van e ang ban. No cung cho thay cong nhan vien s hu mot phan cong ty va co trach nhiem hn. 2.9 Chng trnh cho cong nhan s hu co phan 2.10 Ke hoach Scanlon: Ra 1937. Gan tien cong nhan vien vao viec hoan thanh cong tac. No kch thch lao ong, nhom va chia se cong tac. Kch thch nhieu nhan vien no lc va ap dung pho bien hien nay. Chng trnh: Tien thng v tiet kem chi ph lao ong. Nh muc 2.4. Hoi ong lanh ao va cong nhan anh gia mc e ngh, chi ph lao ong giam i nh gia tang nang suat cong ty chi khoan nay vi cong nhan

III. ai ngo phi tai chnh: xem lng bong va ai ngo lai, da vao nhu cau cua Maslow.

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Ban than cong viec: 1. nhiem vu hng th 2. trach nhiem 3. cong viec oi hoi mc phan au 4. c hoi c cap tren nhan biet thanh tch 5. cam giac hoan thanh cong viec 6. co c hoi thang tien Khung canh cong viec: 1. chnh sach hp ly 2. ong nghiep hp tnh 3. bieu tng ai v phu hp 4. ieu kien lam viec thoai mai 5. gi lam viec uyen chuyen 6. nhan vien c phep hoan thanh cong viec trc e co khoan thi gian d tha co the ngh 7. chi se cong viec: cong nhan co the lam ban thi gian 8. lc chon loai phuc li 9. lam viec nha truyen qua computer.

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te nhan s Chng mi hai: Giao te nhan s

I. Quan he nhan s: Bao gom cac hoat ong tai nguyen nhan s ket hp vi s di chuyen nhan
vien trong to chc, hanh ong thang thng, giang chc, thuyen chuyen, xin ngh viec, cho tam ngh viec, ve hu. Ky luat va thi hanh ky luat

Phan nam: Giao

A. Thi hanh ky luat: Ap dung cac hnh phat a an nh, nham vao hanh vi sai trai ch khong
nham vao ca nhan. Ap dung khong tuy tien khong nguy hai. Khong toi u, van e ap dung ung luc va ung cach la quan trong va kho khan

1. Tien trnh thi hanh ky luat: Moi Tien trnh trn Muc tieu cua c quan: Muc ch la loai bo mot so hanh g ben e ra luat le quy nh: vi ng x gay anh hng en trong Thong at luat le cho nhan vien: hoan thanh muc tieu cua to Quan sat viec thi hanh: ben chc, ch khong phai la hanh ha oi chieu viec thi hanh vi luat le: ngoai ngi vi pham
Tien hanh ky luat phu hp:

2. Phng phap tien hanh

* Rang e: Phong tay ngay: Thi hanh ngay neu khong ngi o cho mnh la khong co loi. Canh cao: canh cao trc neu ho vi pham thi se ap dung. Hnh phat phu hp: cham lo la phai chu nong mot thi gian. Phong tay vi bat c ai: Khong thien v ai

tai pham se b nhac nh bang van ban, neu van tai pham cho ngh viec van an lng bnh thng e suy ngh. Ti cap nao nha quan tr thao luan xem nhan vien o vi pham na khong, co muon lam viec khong.

* Thi hanh ky luat theo trnh t: Neu co xuong cap nang hn Hanh vi khong ung Co b thi hanh khong Th ang b nang hn canh cao mieng khong Neu thi Co ang nang hn canh cao van ban khong hanh khong Co nang hn nh ch cong tac khong Co cho thoi viec khong 3. Thi hanh ky luat ma khong phat: Khi cong nhan vien chc vi pham se b nhac nh mieng. Neu

B. Cho ngh viec: nang nhat, va phai than trong

1. Cho nhan vien ngh viec 2. Cho quan tr cao cap ngh viec
Ly do kinh te: do tnh hnh kinh doanh - Sap xep lai to chc: tha phai loai bo Bat ong ve quan iem - Nang suat giam sut

3. Quan tr trung cap, quan oc, chuyen vien

Nguyen nhan giong tren, khong kho nh tren 4. Sap xep lam viec tai c quan khac: Mot hnh thc u tien , thng co tham nien

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C. Xin thoi viec: cong nhan vien xin thoi viec

Do: Khong thay thang tien Ngi co cao vong Ho muon nhieu lng phu li Khong hp vi lanh ao Khong hp vi ong nghiep Chan cong viec hien tai Khong hp bau khong kh van hoa cua cong ty va nhng ly do rieng Phai phong van ngi thoi viec: Thiet lap moi qua he An nh muc tieu phong van Xem thai o cua ho vi cong viec cu Kham pha ly do cuoc ra i So sanh cong viec cu vi cong viec mi a ra thay oi theo yeu cau Ket luan

D. Giang chc: Than trong E. Thang chc: Ky lng, ngi khac that vong F. Thuyen chuyen: xuat phat t nhu cau c quan, nguyen vong nhan vien G. Ve hu: da vao tuoi va kha nang lam viec II. Thng ngh tap the: Nen tang cua moi tng quan quan tr va cong nhan A. Tien trnh
Moi trn g ben ngoai ben trong Chuan b thng ngh Thng ngh cac van e Thng lng Be tac khong at c thoa c Phe chuan thoa c Quan tr thoa c

Vt qua be tac

B. Thoa c lao ong tap the theo luat lao ong Viec Nam: Luat III. Giai quyet tranh chap lao ong: Luat IV. Giao te nhan s thc hanh: Ket hp hu hieu, lam thoa man ve phng dien kinh te, Xa
hoi va Tam ly. Mang lai hnh anh tot va chu y nghien cu cac van e sau theo hanh vi to chc.

Hanh vi ng x
Kha nang: Tinh than, sinh ly, thch ng cong viec ac tnh tieu s cac nhan: Tuoi, phai, gia canh, ho nuoi ai, tham nien Nhan cach: Di truyen, moi trng, tnh huong cu the, ca tnh Kha nang hoc tap rut kinh nghiem: S thay oi thai o ng x Nhan thc: Thai o, ong c, s thch, kinh nghiem, ky vong Gia tr: Gia tr ca nhan, t do, vui, t trong, chan that, phuc tung, bnh ang Thai o: Lien quan en cong viec, to chc thoi

B. ong lc kch thch

* Ly thuyen nhu cau Maslow: The hien ban than, knh trong, xa hoi, an toan, sinh ly * Ly thuyet X va Y : cua McGregor 1960. * Ly thuyet hai yeu to cua Herzberg: Lanh manh: chnh sach va quan tr Lng bong va phuc li Chat lng cua viec kiem tra Moi qua he ong nghiep An toan yean than trong cong viec a v Cuoc song ca nhan ieu kien lam viec. ong vien: Cam giac hoan thanh cong viec Cong viec

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oi hoi phan au Ban than cong viec Vien canh nghe nghiep Trach nhiem C hoi c cap tren nhan biet.

C. Lam the nao ay

c tnh nha quan tr: Khiem ton, t tin, y ch ngh lc, quan tam, cng quyet nh uyen chuyen, co triet ly song phu hp oi nhan x the: Biet e phong tham vong ngi khac, phai hieu ke thu ang s nhat la ai, phai biet kinh nhi vien chi trong c x Thai o khong mat long ai: Ky s bat duc vat thi nhan: Khong bat be ngi khac, khong ua lam ha thap ngi khac, khong ha thap ngi khac, khong ghen tc. Tien trach ky hau trach nhan: trach mnh trc trach ngi sau. Khon cung cheat, dai cung chet, biet mi song: Uyen chuyen, kn ao Thai o: ac nhan tam: Khen, dan du, chu trong ngi khac, gi nu ci, nh ten ngi, biet lang nghe, noi ve s thch hoai bao cua ngi ta, lam ka oi thoai quan trong, noi ve thanh cong cua ho. Nghe thuat khuyen khch: e ho tin la ho hanh ong an toan theo y kien cua ho Ap dung b quyet lam cho ho ong y ngay t au ac mnh vao v tr cua ho Gi nhng tnh cam cao thng ni ho Khen nhng tien bo sang kien nho nhat Tang chc vu tc hieu Biet t choi te nh Thach o kch thch ho Nghe thuat sa sai: Tien trach ky hau trach nhan, Gi the dien cho ngi sai loi, Gi y cho ho hieu loi cua ho, noi en u iem ngi o trc khi phe bnh

Het

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