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CNG TY C PHN THANH TON IN T VNPT

HNG DN CHO KHCH HNG S DNG DCH V V IN T MEGAPAYMENT

CNG TY C PHN THANH TON IN T VNPT

DANH MC TNH NNG

1. 2. 3. 4. 5. 6. 7. 8. 9.

NG NHP ........................................................................................................................... 2 I MT KHU ..................................................................................................................... 3 QUN MT KHU ................................................................................................................. 4 TRUY VN LCH S GIAO DCH......................................................................................... 5 NP TIN IN THOI DI NG........................................................................................ 6 CHUYN KHON MEGAPAYMENT NI B...................................................................... 7 RT TIN................................................................................................................................ 8 NP TIN ................................................................................................................................ 9 BIU PH DCH V .............................................................................................................. 12

TI LIU HNG DN S DNG MEGAPAYMENT CHO KHCH HNG

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CNG TY C PHN THANH TON IN T VNPT

1. NG NHP 1.1. Gii thiu: Hng dn khch hng ng nhp ti khon MegaPayment. Cc thng tin ng nhp ca khch hng c h thng ca VNPT EPAY thng bo cho khch hng thng qua email/sms bao gm: + + + Nh pht hnh Ti khon Mt khu

1.2. Ch : -

Khch hng cn lu gi thng tin ny ng nhp

1.3. Cc bc thc hin: Bc 1: Khch hng truy cp website https://www.megapayment.net.vn

Bc 2: Khch hng in y thng tin yu cu: + + + Nh pht hnh: thng tin nh pht hnh ca khch hng Ti khon: Ti khon MegaPayment ca khch hng Mt khu: Nhp mt khu ng nhp MegaPayment.

Bc 3: Khch hng kch vo ng nhp

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CNG TY C PHN THANH TON IN T VNPT

2. I MT KHU 2.1. Gii thiu: Khi khch hng cn thay i mt khu ng nhp m bo an ton, khch hng chn phn i mt khu. 2.2. Ch : Khch hng cn nh mt khu mi s dng cho ln ng nhp tip theo Bc 1: Sau khi ng nhp thnh cng, ti trang ch ca MegaPayment: + + Khch hng chn mc Qun l ti khon Khch hng chn i mt khu

2.3. Cc bc thc hin -

Bc 2: Khch hng thc hin in thng tin theo yu cu: + + + Mt khu c: Mt khu ng nhp c ca khch hng Mt khu mi: Mt khu ng nhp mun thay i Nhp li mt khu mi

Bc 3: Khch hng chn ng . Mt khu khch hng s c thay i, mt khu ny s l mt khu ng nhp t ln ng nhp sau ca khch hng.

TI LIU HNG DN S DNG MEGAPAYMENT CHO KHCH HNG

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CNG TY C PHN THANH TON IN T VNPT

3. QUN MT KHU 3.1. Gii thiu: S dng trong trng hp khch hng khng nh mt khu ng nhp ti khon MegaPayment ca mnh. 3.2. Ch : V ti khon MegaPayment c chc nng nh 1 ti khon ngn hng. Do , khi khch hng mt mt khu, vic cp li cn thit phi thc hin qua 1 s bc xc minh thng tin cht ch. Khch hng phi tuyt i tun th mi yu cu ca n v cp V.

3.3. Cc bc thc hin: a. Yu cu tr gip qua in thoi ti tng i vin ca VNPT EPAY Bc 1: Khch hng gi ti s 1900545473 c h tr Qun mt khu Bc 2: Khi c nhn vin tng i h tr, khch hng cn cung cp 1 s thng tin cn thit cho tng i vin: + + + + + + Ti khon MegaPayment ca khch hng: H tn ch ti khon: Email: S in thoi di ng: S CMND: Ngy cp Ni cp

Giao dch gn nht ca ch ti khon (Khng bt buc)

Bc 3: Nhn vin s gi yu cu ti h thng reset Mt khu cho khch hng. Mt khu s l mt khu t sinh trn h thng c gi qua email hoc sms ti khch hng. Khch hng cn thay i mt khu s dng tip.

b. Trc tip n vn phng VNPT EPAY: Trng hp khch hng khng th cung cp cc thng tin nh trng hp 1. Khch hng c th n trc tip vn phng ca VNPT EPAY cm theo giy chng minh th nhn dn xc nhn ti khon MegaPayment ca mnh v yu cu cp li mt khu ng nhp.

TI LIU HNG DN S DNG MEGAPAYMENT CHO KHCH HNG

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CNG TY C PHN THANH TON IN T VNPT

4. TRUY VN LCH S GIAO DCH 4.1. Gii thiu: khch hng qun l, gim st cc giao dch m mnh thc hin Lch s giao dch bao gm ngy thng nm giao dch, s tin giao dch, hnh thc giao dch 4.2. Ch : Khch hng nn thc hin truy vn lch s giao dch thng xuyn chc chn khng c ai khc s dng ti khon MegaPayment ca mnh thc hin giao dch. 4.3. Cc bc thc hin: Bc 1: Ti trang ch ca MegaPayment: + + Khch hng chn mc Qun l ti khon Khch hng chn Lch s giao dch

Bc 2: Trong Khong thi gian giao dch: Khch hng chn khong thi gian s hin th thng tin giao dch ti khon MegaPayment ca mnh. Thng tin s c hin th chi tit v y (Ch hin th cc giao dch thnh cng). Bc 3: Khch hng chn ng

TI LIU HNG DN S DNG MEGAPAYMENT CHO KHCH HNG

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CNG TY C PHN THANH TON IN T VNPT

5. NP TIN IN THOI DI NG 5.1. Gii thiu: Khch hng s dng MegaPayment np tin in thoi di ng C th np tn in thoi di ng ca cc hng vin thng hin nay ti Vit Nam nh Vinaphone, Mobifone, Sfone, Viettel, EVN.. 5.2. Ch : Mnh gi np thp nht l 10.000 VN Mnh gi np cao nht l 500.000 VN

5.3. Cc bc thc hin Bc 1: Ti trang ch MegaPayment: + + Khch hng chn Dch v Khch hng chn Np tin in thoi

Bc 2: Khch hng thc hin in ni dung cc thng tin ti ni dung biu mu + + + + + Nhm sn phm: Chn mc in thoi Nh cung cp: Chn nh cung cp vin thng cn np (Vina, Mobile..) Sn phm: Chn mnh gi th cn np (10.000 500.000) S in thoi: Chn s in thoi cn np tin (Ghi y s in thoi) Mt khu: in mt khu ng nhp xc thc giao dch

Bc 3: Khch hng chn ng thc hin giao dch.

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CNG TY C PHN THANH TON IN T VNPT

6. CHUYN KHON MEGAPAYMENT NI B 6.1. Gii thiu: L hnh thc chuyn khon t ti khon MegaPayment ny sang ti khon MegaPayment khc. 6.2. Ch : Vic chuyn khon cn chnh xc thng tin ngi nhn, trnh pht sinh khiu ni v sau.

6.3. Cc bc thc hin Bc 1: Ti trang ch ca MegaPayment: + + Khch hng chn mc Chuyn khon Khch hng chn mc MegaPayment n MegaPayment

Ti Ngn v chuyn: Khch hng kch chn Ngn v s dng chuyn tin i sang ti khon MegaPayment khc.(Khch hng c th xem thng tin v Ngn v bn cnh - mc S d ti khon)

Ti S tin chuyn: Khch hng chn s tin cn chuyn t V ca mnh sang V khc Ti Ngi nhn: Khch hng nhp s ti khon MegaPayment ca ngi nhn (Trng hp ti khon MegaPayment ngi nhn nh vo khng ng, h thng s tr v giao dch khng thnh cng cho ngi gi).

Ti Mt khu: Khch hng nh li mt khu ng nhp. Khch hng chn ng thc hin giao dch chuyn khon.

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CNG TY C PHN THANH TON IN T VNPT

7. RT TIN 7.1. Gii thiu L hnh thc chuyn s d t ti khon MegaPayment ra ti khon ngn hng VietinBank. Khch hng mun thc hin tnh nng rt tin ca dch v cn phi ng k ti khon ngn hng VietinBank t trc vi VNPT EPAY. S tin rt cng phi c gii hn theo lut ngn hng VietinBank: (m bo an ton cho khch hng). + + 1 ngy thc hin ti a 10 giao dch 1 giao dch ti a l 3.000.000 VN

7.2. Ch :

7.3. Cc bc thc hin Bc 1: Ti trang ch ca MegaPayment: + + Khch hng chn Chuyn khon Khch hng chn MegaPayment n ti khon ngn hng.

Bc 2: Khch hng nhp y thng tin theo yu cu ca biu mu + + + S tin chuyn: Nhp s tin cn chuyn t ti khon MegaPayment ra ti khon ngn hng. (Ch : S tin ngn hng quy nh). Mt khu: Nhp li mt kh ng nhp Ghi ch: Khch hng in ni dung cn ghi nh khi chuyn tin

Bc 3: thc hin giao dch, khch hng chn ng

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CNG TY C PHN THANH TON IN T VNPT

8. NP TIN 8.1. Gii thiu VNPT EPAY h tr nhiu cch gip cho khch hng thun li trong vic np tin vo v in t MegaPayment. Cc cch np tin vo V in t Megapayment: + + + + + Np tin mt ti ngn hng Np tin bng u nhim chi ti ngn hng Np tin qua ATM ca ngn hng. Np tin qua V in t ca ngi khc Np tin online: Tin c np vo ti khon MegaPayment ngay lp tc sau khi khch hng thc hin giao dch np tin. Hin nay, VNPT EPAY mi ch kt ni Online vi ngn hng VietinBank + Np tin offline: Tin c np vo MegaPayment sau 1 khong thi gian nht nh (15 30 pht). Khch hng ch cn ra chuyn khon vo ti khon ngn hng ca VNPT EPAY m ti 1 s ngn hng ln. Hin nay, VNPT EPAY kt ni Offline vi 5 ngn hng ln nh BIDV, Agribank, ACB, TechcomBank, VietcomBank. 8.2. NP TIN ONLINE (Tin c np ngay lp tc): Hin nay, hnh thc ny ch p dng khi khch hng np tin mt ti quy giao dch ca Vietinbank .Tt c cc chi nhnh VietinBank ti a bn thnh ph H Ni v H Ch Minh Bc 1: Khch hng ra quy giao dch ca ngn hng yu cu np tin vo ti khon v in t MegaPayment ca VNPT EPAY. Bc 2: Khch hng khai trong mu n ng k np tin y cc thng tin trong phn ni dung np tin bao gm: + M nh pht hnh + Tn ti khon V in t MegaPayment. M nh pht hnh l 8 k t s u tin ca nh pht hnh V in t cho khch hng. ( cung cp trong email cho khch hng). Tn ti khon V in t MegaPayment l tn ng nhp h thng ca khch hng.

Np tin c 2 hnh thc:

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CNG TY C PHN THANH TON IN T VNPT V d: Nh pht hnh VNPT EPAY l 88888888 VNPT EPAY c m l 88888888. Khch hng c tn ng nhp minhpq khi ra quy giao dch ca Vietinbank in vo phn tn ti khon V in t cn np tin: 88888888minhpq + S tin np: Ghi r s tin cn np vo ti khon MegaPayment

Bc 3: Khch hng nhn li bin lai np tin ca ngn hng Lu : Thng tin khai bo ca khch hng phi hon ton chnh xc. Chng ti khng chu trch nhim trong trng hp khch hng khai bo sai.

8.3. NP TIN OFFLINE (Tin s np vo v sau 15 pht n 30 pht). DANH SCH CC NGN HNG PHC V VIC NP TIN OFFLINE

THNG TIN TI KHON STT NGN HNG S TK 1 2 3 4 5 6 VCB BIDV AGRIBANK ACB TCB VIETINBANK 8.3.1. 0011003782171 21210000033888 1480201008462 86608529 14021624097017 102010000884668 Chi nhnh SGD Ty H Ty H Ni Cha H Trn Thi Tng Nam Thng Long Cng ty c phn thanh ton in t VNPT Ch ti khon

Np tin mt ti quy giao dch

Bc 1: Khch hng ra cc ngn hng m VNPT EPAY m ti khon yu cu chuyn khon n ti khon ca VNPT EPAY (Bng hnh thc np tin mt)

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CNG TY C PHN THANH TON IN T VNPT Danh sch cc ngn hng VNPT EPAY m ti khon Bc 2: Khch hng khai bo y cc thng tin theo yu cu vo phiu np tin ca ngn hng. Trong in r ni dung nh sau: S ti khon np tin vo: Ti khon ca VNPT EPAY ti ngn hng (Xem chi tit ti danh sch cc ngn hng VNPT EPAY m ti khon). Ni dung np tin: Np tin vo V in t MegaPayment (Tn ti khon V in t MegaPayment ca khch hng). Bc 3: Sau khi nhn bin lai xc nhn thu tin ca ngn hng, khch hng son tin nhn theo c php xc nhn vic np tin vi VNPT EPAY. XN_Tn nh pht hnh_ (Ti khon MegaPayment)_(S tin np) gi n 8076. V d: Khch hng VDC Net2e c ti khon V in t l minhpq. Khch hng np 50.000 vo ti khon ngn hng ca VNPT EPAY np tin vo V in t MegaPayment. Khch hng son tin theo c php: XN_VDCNet2e_minhpq_50000 gi n 8076 8.3.2. Np tin bng u nhim chi ti ngn hng.

Bc 1: Khch hng c ti khon ngn hng ti cc ngn hng VNPT EPAY m, ra cc im giao dch ca ngn hng yu cu chuyn khon vo ti khon ca VNPT EPAY. Bc 2: Khch hng in vo biu mu u nhim chi ca ngn hng vi ni dung nh sau: + + + + Tn n v nhn: Cng ty c phn thanh ton in t VNPT S ti khon: S ti khon ca VNPT EPAY ti ngn hng Ti ngn hng: Ngn hng Ni dung thanh ton: Np tin vo ti khon Megapayment _ (Tn ti khon V in t MegaPayment ca khch hng).

Bc 3: Khch hng nhn li u nhim chi c xc thc ngn hng lm bng chng nu pht sinh khiu ni. Bc 4: Sau khi u nhim chi ca ngn hng, khch hng son tin nhn theo c php xc nhn vic np tin vi VNPT EPAY. XN_Tn nh pht hnh_ (Ti khon MegaPayment)_(S tin np) gi n 8076.

V d: Khch hng VDC Net2e c ti khon V in t l minhpq. Khch hng np 50.000 vo ti khon ngn hng ca VNPT EPAY np tin vo V in t MegaPayment. Khch hng son tin theo c php: TI LIU HNG DN S DNG MEGAPAYMENT CHO KHCH HNG Page 11

CNG TY C PHN THANH TON IN T VNPT XN_VDCNet2e_minhpq_50000 gi n 8076 8.3.3. Np tin ti ATM ca ngn hng

Bc 1: Khch hng ra ATM chn mc chuyn tin. Bc 2: Khch hng chn s tin cn chuyn. Ti nhp thng tin ti khon chuyn n, khch hng nhp s ti khon ngn hng ca VNPT EPAY ti ngn hng . Bc 3: Khch hng nhn nt ng chuyn tin. Bc 4: Sau khi giao dch thnh cng, khch hng chn In bin lai gi li m s giao dch. xc thc np tin vi VNPT EPAY, khch hng son tin nhn theo c php:

XN_Tn nh pht hnh _(Ti khon MegaPayment)_S tin np_M giao dch ATM gi n 8076. 8.4. Np tin qua ti khon V in t MegaPayment khc. Tng t cc bc chuyn tin

TI LIU HNG DN S DNG MEGAPAYMENT CHO KHCH HNG

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CNG TY C PHN THANH TON IN T VNPT 9. BIU PH DCH V Biu ph c th thay i theo tng thi k v VNPT EPAY s bo cho khch hng khi cp nht biu ph mi Tn ph s c tr trc tip vo ti khon MegaPayment ca khch hng trn tng giao dch c tnh ph pht sinh.

STT GIAO DCH 1 NP TIN Qua ngn hng VietinBank

MC PH

GHI CH Gi tr mi ln np t 50.000 VN tr ln. Np t do chn s 10.000 VN. V d: 50.000, 60.000.

Min ph

Cng chi nhnh Qua ngn hng BIDV, Agribank, Vietcombank, ACB, Techcombank.

Khc chi nhnh Ph theo Biu ph Ngn hng

Min ph

Khng gii hn

Khch hng phi tr ph np tin theo mc cc Mnh gi np tng ng mnh gi tha thun ca im np tin np in thoi di ng. Qua im np tin ca T 10.000 500.000 VNPT EPAY 3.000 VN/1 GD Khng gii hn s giao dch chuyn khon. Chuyn khon gia 2 ti khon MegaPayment 5% tng s tin rt Gii hn rt tin: 10 giao dch/ngy RT TIN Ti thiu: 100.000VN/1 GD Ti a: 3.000.000VN/1 GD

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