BN M T CNG VIC CA GIAO DCH VIN NGN HNG MARTIMEBANK

1. 2. 3.

Chc v: nhn vin giao dch ngn hng Bo co vi: gim c trung tm khch hng Mc lng: 4- 5 triu/ thng. -

4. Cc nhim v chnh Tip n khch hng n giao dch Thc hin cc giao dch trc tip vi khch hng Tm hiu v p ng nhu cu, gii thiu, t vn v h tr khch hng v cc Gip khch hng gii quyt cc thc mc ca khch hng v cc sn phm, Thc hin vic chuyn tin, thanh ton, chuyn i ngoi t Gii ngn thu tin gc, li vay, cc khon ng trc Hng dn khch hng khi c nhu cu gi tin, rt tin v gii p cc thc Lp, i chiu, sao k khp cc chng t thanh ton qua ngn hng Thc hin cc giao dch np, rt, chuyn tin v thanh ton qua cc ngn Nhn s ph ca cc ti khon ti cc ngn hng Lm th tc thanh ton v nhn cc b chng t nhp khu Theo di t gi hng ngy, cp nht bo co vo h thng c s d liu Kim tra, kim sot cc giy t trc khi thanh ton hoc thu tin

sn phm, dch v ca ngn hng vi s thn thin, chu o

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mc c lin quan n giao dch -

hng, th ATM

Kim tra v pht hin tin gi, lp bo co thu gi theo quy nh hin hnh Thc hin cc yu cu khc do cp trn giao cho 5. iu kin lm vic:

- Lm vic trong gi hnh chnh, thi gian t 8h sng ti 17h chiu cc ngy trong tun - c ngh Ch nht v cc ngy l trong nm theo quy nh ca nh nc

- Nhn vin t tc phng tin i li - Nhn vin c hng cc ch bo him lao ng, bo him y t, bo him x hi theo quy nh ca pht lut - Mc lng: 4-5 triu ng/ thng - C thng, pht hp l ty theo nng lc lm vic ca nhn vin - Mi trng lm vic nng ng, chuyn nghip v c c hi thng tin cao.

BN YU CU CNG VIC VI GIAO DCH VIN NGN HNG

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Kin thc C kin thc c bn v ngn hng- ti chnh Hiu bit v cc nghip v, cc sn phm huy ng ca ngn hng thng mi C kin thc v cc chnh sch, vn bn lut ca nh nc v cc hot ng kinh doanh ca ngn hng C hiu bit v lut chng ra tin C kh nng ting anh kh, s dng thnh tho vi tnh vn phng C kh nng giao tip, to dng quan h vi khch hng tt K nng bn cho sn phm C th phn bit tin tht, tin gi Tnh cch nh nhng, cn thn, trung thc C thc xy dng hnh nh, v tc phong chuyn nghip Gio dc Tt nghip Cao ng bng kh tr ln chuyn ngnh Kinh t, Qun tr kinh doanh, Du lch, K ton C chng ch ting anh t TOIEC tr ln. Cc yu cu khc: Sc khe tt, c kh nng chu c p lc cng vic cao Tui t 22- 28 Ngoi hnh u nhn nam cao t 1m65, n t 1m55 tr ln Trang phc lm vic gn gng, lch s C k nng giao tip tt, pht m chun, khng ni ngng, ni lp Trung thc, tht th, ha nh vi ng nghip v khch hng

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Bng yu cu hon thnh cng vic ca mt giao dch vin ngn hng.
Mc hi lng ca khch hng sau khi nhn dch v t vn v cung ng t bn S tin cy ,ti s dng dch v do bn cung ng cho khch c theo tun ,thng,nm Bn thng tin d liu khch hng v ang s dng ,ti s dng ,d kin s s dng dch v do bn cung ng. m bo gi email,tin nhn thng bo chng trnh kch cu ,khuyn mi ,thm hi ,khch l kh nng quan tm ti dch v , nh ti dch v ca cng ty ,v s s dng dch v khi c nhu cu ( p dng cho c danh sch khch hng thn thin + tim nng m bn c) . Mi giao dch t vn ,giao dich qua cc knh ; trc tip , gin tip u c x l thnh cng v em li s hi lng cho khch hng). C t nht 3 khch hng yu cu v s dng dch v ca bn / 1 ngy Hon thnh 100% cng vic c giao. C ko qu 2% khch hng khng hi lng v dch v c cung cp. bo mt 100% thng tin ca khch hng, ca cng vic. m bo 100% cc thc mc ca khch hng c gii thch nhanh chng v hp l. Khng c sai xt trong qu trnh nhn, chuyn giao giy t, tin mt. Cc bo co, d liu lun lun c cp nhp ng thi gian. Di y l bng chm im mc hon thnh cng vic ca nhn Nu t < 70 khng t chi tiu v s b pht. Nu t t 70-80 im th t ch tiu.

vin

Nu t t 80 im thi c thng theo nng sut cng.

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TIU CHUN

IM

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TC 5

TC 6 TC 7 TC 8 TC 9

TC 10 TC 11 TC 12 TC 13 TC 14 TC 15 TC 16 TC 17 TC 18

Mc hi lng ca khch hng sau khi nhn dch v t vn v cung ng t bn S tin cy ,ti s dng dch v do bn cung ng cho khch c theo tun ,thng ,nm Bn thng tin d liu khch hng v ang s dng ,ti s dng ,d kin s s dng dch v do bn cung ng m bo gi email,tin nhn thng bo chng trnh kch cu ,khuyn mi ,thm hi ,khch l kh nng quan tm ti dch v , nh ti dch v ca cng ty ,v s s dng dch v khi c nhu cu ( p dng cho c danh sch khch hng thn thin + tim nng m bn c) Mi giao dch t vn ,giao dich qua cc knh ; trc tip , gin tip u c x l thnh cng v em li s hi lng cho khch hng C t nht 3 khch hng yu cu v s dng dch v ca bn / 1 ngy Lm ng nhim v c giao, khng lm vic ring hoc n ung, ht thuc trong khi giao dch, khng ngi ngoi khng c nhim v vo ni giao dch. m bo thi gian lm vic.khng c ngh qu 3 bui /nm Nm vng chuyn mn v nghip v, thc hin tt nhng hng. T vn c cc dch v ph hp mang li li ch cho khch hng Ch ng gii thiu cc dch v mi hoc chnh sch mi ca n v cho khch hng. Tnh ng tin s dng dch v v thanh ton tin tha y cho khch hng. Hon thnh 100% cng vic c giao C ko qu 2% khch hng khng hi lng v dch v c cung cp Bo mt 100% thng tin ca khch hng, ca cng vic m bo 100% cc thc mc ca khch hng c gii thch nhanh chng v hp l Khng c sai xt trong qu trnh nhn, chuyn giao giy t, tin mt Cc bo co, d liu lun lun c cp nhp ng thi gian Tng

10 5

10

5 5 5 5

5 5 5 5 5 5 5 5 5 100

PHNG PHP THU THP THNG TIN PHN TCH CNG VIC
S dng phng php iu tra bng bng hi thit k sn. Do tnh cht ca cng vic giao dch vin ngn hng kh bn rn v khng c nhiu thi gian quan st trc tip theo di cng vic hng ngy.Tnh cht cng vic ca giao dch vin ngn hng cng nh cch thc lm vic l tng i linh ng, cn nhiu n s thng minh, ng x nhanh nhn, linh hot, kt hp nhiu k nng lm vic, v k nng giao tip trong cng mt lc khi lm vic.Do cch cc thnh vin trong nhm quyt nh s dng phng php iu tra bng phiu iu tra cho mt s nhn vin giao dch vin trong ngn hng Maritimebank chi nhnh trn ng Trn i Ngha. Sau y l qu trnh trnh tin hnh iu tra: 1.1:Thi gian phng vn,a im phng vn Thi gian phng vn: 8h sng ngy 17/9/2011 Khong thi gian phng vn: 1-1,5 ting. a im phng vn: Ngn hng Maritimebank chi nhnh trn ng Trn i Ngha 1.2:i tng phng vn Mt s nhn vin giao dch vi khch hng ti ngn hng Maritime Bank V tr : nhn vin giao dch khch hng 1.3:Ni dung - Pht cc phiu iu tra theo cc cu hi c thit k sn t trc, cho cc nhn vin giao dch trong ngn hng. - Ni dung iu tra bao gm cc cu hi v thi gian lm vic ? v tr? Mc lng? (Cu hi theo yu cu bn m t cng vic.Hin ti cng vic m ch ang lm bao gm nhng cng vic v nhng nhim v g ?) -Cc yu cu m nhn vin giao dch cn c :kin thc, trnh , k nng, kinh nghim, phm cht, o c,sc khe (Theo yu cu ca bn yu cu cng vic-theo ch th giao dch vin ngn hng cn c nhng yu cu g v trnh ,kin thc,k nng,kinh nghim cng nh v o c,sc khe trong cng vic?) -Nhng tiu chun cng vic giao dch vin cn hon thnh trong thng,qu,nm

(Theo yu cu ca bn tiu chun thc hin cng vic. Vi ch th tiu chun cng vic ch phi hon thnh trong thng,qu,nm nh th no?) Trong qu trnh phng vn tin hnh ghi chp,lu y nhng thng tin cn thit. Sau khi hon thnh cuc phng vn s tin hnh la chn thng tin,s dng thng tin hon thnh cng vic. - Cc nhn vin tr li v cc thnh vin trong nhm s thu thp li, tng hp kt qu, lm nn bn m t cng vic.