Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.

.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

CM NANG S DNG NGN HNG NG IN T (Dnh cho Khch hng C nhn)

Ngn Hng ng in T
C ngn hng trong ti bn

T vit tt DAB: Ngn Hng TMCP ng DongA Bank CN/ PGD/ TTGD 24H: Chi nhnh/ Phng Giao dch/ Trung tm Giao dch 24H v cc im giao dch ca DongA Bank NHAT: Ngn Hng ng in T Th: Th a Nng ng CMND: Chng minh nhn dn ATM: My giao dch t ng KH: Khch hng Hotline: Tng i in thoi DAB (1900545464) Tng i DAB: Tng i nhn tin DAB (1900545464 hoc 8149) VD: V d Lu : Cc nh ngha trong cm nang ny ch p dng i vi cc dch v, phng thc ca NHAT

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Th cm n
Xin cm n Qu khch hng tin dng knh giao dch Ngn Hng ng in T!

T khi ra i, Ngn Hng ng in T mang n nhng tin li ti u nht, p ng ti a nhu cu giao dch thun tin, nhanh chng ca khch hng. Cun cm nang ny c pht hnh nhm gip khch hng hiu r chc nng v cch thc s dng cc sn phm dch v trn knh Ngn Hng ng in T.

Nhu cu giao dch qua Ngn hng tng cao i hi tnh tin nghi v hin i i cng. Vi mc tiu p ng ti a nhu cu ca khch hng, DongA Bank khng ngng nghin cu pht trin v trin khai nhiu phng thc giao dch thun tin nh: Internet Banking, SMS Banking, Mobile Banking v Phone Banking. Cun cm nang ny s l ngi bn ng hnh tin cy gip khch hng hiu r knh Ngn Hng ng in T vi cc thng tin v phng thc giao dch, iu kin s dng, hn mc dch v, th tc ng k cng cc dch v c thc hin qua knh giao dch ny.

c nh gi l n v dn u v cng ngh Ngn hng, DongA Bank cam kt s trin khai thm nhiu sn phm v dch v tin ch khc trn knh Ngn Hng ng in T phc v khch hng ngy cng tt hn.

Ngn Hng ng

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

1. Gii thiu Knh Ngn Hng ng in T (DongA e Banking) c xy dng da trn nn tng cng ngh hin i gip bn thc hin cc giao dch ti chnh ngn hng qua cc phng tin in t (mng Internet, in thoi di ng, in thoi c nh) Tit kim thi gian i li, giao dch nhanh chng, thun tin v m bo an ton Gip bn lm ch ngun ti chnh mi lc, mi ni

2. Ngn Hng ng in T gm cc phng thc giao dch 2.1 Internet Banking: L 1 phng thc giao dch vi DAB qua mng Internet Ch cn 1 my vi tnh c kt ni Internet v m truy cp do DAB cung cp Truy cp vo website https://ebanking.dongabank.com.vn v thc hin cc giao dch 1 cch nhanh chng

2.2

SMS Banking: L 1 phng thc giao dch vi DAB qua cc tin nhn SMS Son tin nhn theo c php quy nh gi n Tng i DAB (1900545464 hoc 8149)

2.3

Mobile Banking: L 1 phng thc giao dch vi DAB qua ng dng DongA Mobile Banking c ci t trn in thoi di ng. Phng thc truyn d liu:

Theo chun SMS Theo chun GPRS (xc thc bng Th Xc Thc) u dim:

Giao din thn thin, d dng ng dng khng lu mt m Cc lnh, giao dch gi i, nhn v c m ha Ci t ng dng: _ Download trn website chnh ca DongA Bank (www.dongabank.com.vn), website Internet Banking (https://ebanking.dongabank.com.vn) _ Ci t qua tin nhn MMS (tng t nh vic ti nhc chung, hnh nh bng tin nhn MMS) son tin nhn theo c php gi n s 1900545464 hoc 8149 ti ng dng DongA Mobile Banking v in thoi di ng

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

+ C php: DABMB (Dnh cho tt c cc dng in thoi dng chung nh SamSung, Nokia, LG, Sony Ericsson....) + C php: DABMB WM (Dnh cho cc dng in thoi h tr h iu hnh Windows Mobile 5.0 tr v sau) + C php: DABMB MOTO (Dnh cho in thoi Motorola) _ Ci t qua wap: Trong mc Browser trn in thoi di ng khch hng c th nhp 1 trong 2 ng link sau: + Nhp ng link: http://mb.dongabank.com.vn/caidat hoc nhp ng link: http://mb.dongabank.com.vn. Mn hnh tip theo hin th link: "Cai dat ung dung DongA Mobile Banking" Khch hng click vo link ny (tng ng vi vic vo trc tip link http://mb.dongabank.com.vn/caidat) khch hng ci t phin bn tng ng vo in thoi. 2.4 Phone Banking: L 1 phng thc giao dch vi DAB qua h thng tr li t ng 24/24 ca Phone Banking. Ch cn 1 chic in thoi (di ng hoc c nh) Gi n tng i 1900545464 v lm theo hng dn thc hin giao dch 1 cch nhanh chng v d dng mi lc, mi ni. 3. iu kin s dng Ch ti khon Th a nng ng / Th Tn dng ng ; Ch ti khon Tit kim / Tin gi. C ng k s dng dch v qua 1 trong 4 phng thc Internet Banking/Phone Banking/ SMS Banking / Mobile Banking Trng hp giao dch ti chnh (p dng i vi ti khon Th): C ng k dch v Chuyn khon / thanh ton S d trong ti khon Th / Hn mc giao dch trong ngy s tin Chuyn khon / thanh ton Trng hp Np tin in t: Thng tin ti khon cn np hp l theo quy nh ca nh cung cp dch v. Trng hp Thanh ton trc tuyn / Thanh ton ha n: Ha n thanh ton ca cc n v / i tc c lin kt dch v vi DAB. Cm nang s dng Ngn Hng ng in T Trang 4/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

4. Hn mc giao dch (Chuyn khon / Thanh ton) Phng thc Internet Banking SMS Banking Mobile Banking Phone Banking 50.000 Ti thiu (VN/ln) Ti a (VN/ngy) 500.000.000 2.000.000 500.000.000 500.000.000

5. Cc dch v chnh qua Internet Banking /Phone Banking/ SMS Banking / Mobile Banking 5.1 Chuyn khon - DongA eTransfer L dch v chuyn (trch) tin t ti khon ny sang ti khon khc (C nhn n c nhn, Doanh nghip n doanh nghip, C nhn n doanh nghip v ngc li trong v ngoi h thng DAB) qua Internet hoc in thoi di ng. Hin nay NHAT trin khai chuyn khon t ti khon Th a nng n ti khon Th a nng, v t ti khon Th a nng n ti khon Th Tn dng trong h thng DAB. Hng dn s dng Chuyn khon qua Internet Banking B1: Truy cp vo a ch https://ebanking.dongabank.com.vn, Nhp M s khch hng v S mt m (Dng bn phm o nhp S mt m bng cch dng chut chn cc phm s) B2: Chn Chuyn khon B3: Nhp S ti khon / s th nhn v S tin (khng vt hn mc ng k), chn phng thc xc thc (i vi KH s dng 2 gii php xc thc) v chn Xc nhn.

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B4: Nhp M xc thc, chn Chuyn khon kt thc giao dch. Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng Xc Thc bng Th Xc Thc: nhp M xc thc theo v tr 2 s trn Th Xc Thc

B5: DAB thng bo giao dch thnh cng Chuyn khon qua SMS Banking B1: Son tin nhn theo 1 trong 2 c php DAB CK [S th nhn] [S tin] [Mt m SMS] Cm nang s dng Ngn Hng ng in T Trang 6/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

DAB CK [S ti khon nhn] S tin] [Mt m SMS] B2: Gi n Tng i DAB B3: DAB s gi ni dung xc thc n s in thoi di ng KH ng k. Nhn tin xc thc theo hng dn v gi n Tng i DAB kt thc giao dch. B4: DAB thng bo giao dch thnh cng Chuyn khon qua Mobile Banking B1: M ng dng v mn hnh giao din hin th cc dch v, chn Chuyn khon B2: Nhp S ti khon / s th nhn v S tin, chn Tip tc B3: Nhp Mt m, chn Tip tc B4: DAB phn hi thng tin cho khch hng. Sau khi kim tra ni dung thng tin giao dch khch hng chn:
-

Xc nhn kt thc giao dch (nu s dng kt ni qua SMS). Nhp M xc thc theo v tr 2 s trn Th Xc Thc v chn Xc nhn kt thc giao dch (nu s dng kt ni GPRS/WIFI)

B5: DAB thng bo giao dch thnh cng VD: Chuyn khon n ti khon 0101001122 ca Nguyn Vn A s tin 500.000 ng

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Chuyn khon qua Phone Banking: B1: Khch hng gi 1900545464 nhn phm 1 -> 1 -> 3 -> 1 chn dch v Chuyn khon B2: ng nhp (nhp M s khch hng v Mt m) B3: Nhp s ti khon nhn v s tin cn chuyn B4: Khch hng nhp M xc thc gm 6 ch s trn Th Xc Thc kt thc giao dch B5: DongA Bank thng bo khch hng chuyn khon thnh cng. 5.2 Thanh ton trc tuyn - DongA ePay L dch v gip bn mua hng v thanh ton trc tuyn ti website bn hng c lin kt vi DAB qua Internet hoc in thoi di ng. Hng dn s dng Thanh ton trc tuyn qua Internet Banking

B1: Truy cp vo a ch https://ebanking.dongabank.com.vn, Nhp M s khch hng v S mt m (Dng bn phm o nhp S mt m bng cch dng chut chn cc phm s) B2: Chn Thanh ton trc tuyn B3: Chn n hng cn thanh ton

B4: Mn hnh s hin th thng tin n hng. KH chn phng thc xc thc (i vi KH s dng 2 gii php xc thc) v chn Thanh ton ngay

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B5: Nhp M xc thc v chn Xc thc hon tt thanh ton n hng Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng Xc Thc bng Th Xc Thc: nhp M xc thc theo v tr 2 s trn Th Xc Thc

B6: DAB chuyn s tin bng vi gi tr n hng t ti khon ca KH sang ti khon ca Ngi bn v thng bo giao dch thnh cng.

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Thanh ton trc tuyn qua SMS Banking _ Tng i 1900545464 hoc 8149 ca DongA Bank s gi thng tin n s in thoi ng k SMS Banking/Mobile Banking yu cu khch hng xc nhn theo ni dung hng dn. Khch hng ch cn phn hi theo hng dn xc nhn thanh ton. _ Hoc khch hng c th ch ng thc hin thanh ton trn in thoi di ng nh sau: Son tin nhn theo c php gi n tng i 1900545464 hoc 8149:

DAB TT [M ngi bn] [M n hng] [Mt m SMS] Trong : [M ngi bn]: theo tn vit tt ca nh cung cp. Website bn hng www.lacviet.com.vn/mtd www.nava.vn Tham kho danh sch website bn hng c kt ni vi PayportDNA ti www.vndebitonline.com.vn Tham kho danh sch website bn hng c kt ni vi Fibo ti www.fibopay.com www.vietpay.vn (tn min c: www.vinaprepaid.vn v http://vcard.vn) Tham kho danh sch website bn hng c kt ni vi OnePay ti www.onepay.com.vn www.buy365.vn https://pay.zing.vn https://www.payoo.com.vn http://dichvuthe.vn http://pincode.vn M ngi bn (1) LV NCT PN

FB

VNP

OP VASC VNG PY DVT PC

[M n hng]: l chui k t do nh cung cp quy nh, c thng bo mn hnh kt thc n hng khi mua hng trn website Cm nang s dng Ngn Hng ng in T Trang 10/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

[Mt m SMS]: l mt m SMS Banking Thanh ton trc tuyn qua Mobile Banking

B1: M ng dng v mn hnh giao din hin th cc dch v, chn Thanh ton trc tuyn B2: Chn nh cung cp dch v B3: Nhp M n hng, chn Tip tc B4: Nhp Mt m, chn Tip tc B5: DAB phn hi thng tin cho khch hng. Sau khi kim tra ni dung thng tin giao dch khch hng chn:
-

Xc nhn kt thc giao dch (nu s dng kt ni qua SMS). Nhp M xc thc theo v tr 2 s trn Th Xc Thc v chn Xc nhn kt thc giao dch (nu s dng kt ni GPRS/WIFI)

B6: DAB thng bo giao dch thnh cng VD: Thanh ton trc tuyn khi mua hng ti website http://nava.vn cho MS Ha n 435652 ca nh cung cp OnePay vi s tin 120.000 ng

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

5.3 Thanh ton ha n - DongA eBill L dch v gip bn thanh ton bt k ha n tin in, nc, in thoi, Internet, hc ph... hng thng (ca chnh mnh hoc ngi khc) vi nh cung cp c lin kt vi DAB qua Internet hoc in thoi di ng. Hng dn s dng Thanh ton ha n qua Internet Banking

B1: Truy cp vo a ch https://ebanking.dongabank.com.vn, Nhp M s khch hng v S mt m (Dng bn phm o nhp S mt m bng cch chn vo cc phm s) B2: Chn Thanh ton ha n. Sau chn loi dch v cn thanh ton, nh cung cp, nhp thng tin M khch hng, chn phng thc xc thc (i vi KH s dng 2 gii php xc thc) v chn Xc nhn

B3: Nhp M xc thc, chn Thanh ton kt thc giao dch. Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng Xc Thc bng Th Xc Thc: nhp M xc thc theo v tr 2 s trn Th Xc Thc

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B4: DAB thng bo giao dch thnh cng. Chi nhnh in lc gi ha n thanh ton cho KH. Thanh ton ha n qua SMS Banking

B1: Son tin nhn theo c php DAB TTHD [M nh cung cp] [M khch hng] [Mt m SMS] Trong : [M nh cung cp]: nh cung cp dch v thanh ton ho n STT 1 2 3 4 5 6 7 8 Tn nh cung cp Cng ty in lc TP.HCM (HCMPC) Cng ty C phn Vin Thng FPT (FPT Telecom) Cng ty C phn Cp nc Gia nh Nc Cng ty c phn cp nc Ch Ln Cng ty dch v vin thng Si Gn (SaiGon Telecom) Trng i hc M TP.HCM Trng Cao ng Ti chnh k ton Qung Ngi [Mi] Hc ph in thoi di ng tr sau Vinaphone, Cityphone NUOCCL Dch v thanh ton M nh cung cp in Internet ADSL DIENHCM FPT NUOCGD

SGT DHMO CDQNG VNPTHCM

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Cng ty Bu chnh vin thng Vit Nam khu vc in thoi c nh TP.HCM (VNPT khu vc TP.HCM) v Internet ADSL Cm nang s dng Ngn Hng ng in T

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

[M khch hng]: theo qui nh ca nh cung cp VD: M khch hng khi thanh ton ha n tin Internet ADSL ca FPT Telecom l M khch hng (S hp ng). [Mt m SMS]: l mt m SMS Banking B2: Gi n Tng i DAB B2: DAB s gi ni dung xc thc n s in thoi di ng KH ng k. Nhn tin xc thc theo hng dn v gi n Tng i DAB kt thc giao dch B3: DAB thng bo giao dch thnh cng Thanh ton ha n qua Mobile Banking

B1: M ng dng v mn hnh giao din hin th cc dch v, chn Thanh ton ha n B2: Chn loi dch v cn thanh ton B3: Chn nh cung cp dch v B4: Nhp M khch hng chn Tip tc B5: Nhp Mt m, chn Tip tc B6: DAB phn hi thng tin cho khch hng. Sau khi kim tra ni dung thng tin giao dch khch hng chn:
-

Xc nhn kt thc giao dch (nu s dng kt ni qua SMS). Nhp M xc thc theo v tr 2 s trn Th Xc Thc v chn Xc nhn kt thc giao dch (nu s dng kt ni GPRS/WIFI)

B7: DAB thng bo giao dch thnh cng VD: Thanh ton ha n tin in k 1,2/2010 cho m khch hng PE060012345656

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

DONGA MOBILE BANKING Tra cuu so du Liet ke giao dich Chuyen khoan Mua the tra truoc Th.toan truc tuyen Nap tien dien tu Th.toan hoa don Khoa/ Mo khoa TK Hop thu den Doi mat ma Tien ich Chon Thoat

TT HOA DON Thanh toan Liet ke thanh toan Dien Internet

Nuoc 1
2

TT HOA DON

Dien thoai di dong Hoc phi Dien thoai co dinh DT co dinh & Internet

Chon

Tro ve

Chon

Tro ve

TT HOA DON DIEN Quy khach muon thanh toan tien dien cho hoa don PE060012345656 Nhap mat ma
5

TT HOA DON DIEN Ma khach hang:

PE060012345656

TT HOA DON - DIEN Dien - TP.HCM

Tiep tuc

Tro ve

Tiep tuc

Tro ve

Chon

Tro ve

XAC THUC TT HOA DON DIEN [27/02/2010 21:12] Thanh toan 185,000 VND tien dien ky 1,2/2010 cua Nguyen Van A. Vui long nhap ma xac thuc theo vi tri 2 o so C4, F6 tren The Xac Thuc trong 10 phut de hoan tat giao dich. Nhap vi tri o C4

TT HOA DON - DIEN [27/02/2010 21:12] Quy khach da thanh toan 185,000 VND tien dien ky 1,2/ 2010 cua Nguyen Van A. Cam on quy khach da su dung dich vu cua DAB!

Nhap vi tri o F6

Xac thuc

Tro ve

Thoat

Tro ve

Lit k cc giao dch thanh ton ha n qua Internet Banking

Ti Menu chnh, chn Thanh ton ha n, chn Lit k giao dch v thi gian (t ngy...n ngy...) trong vng 3 thng.

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Lit k cc giao dch thanh ton ha n qua SMS Banking

B1: Son tin nhn theo c php: DAB LKTTHD [Mt m SMS] B2: Gi n Tng i DAB B3: DAB gi thng tin 2 giao dch thanh ton ha n gn nht Lit k cc giao dch thanh ton ha n qua Mobile Banking

B1: M ng dng v mn hnh giao din hin th cc dch v, chn Thanh ton ha n B2: Chn Lit k Thanh ton B3: Nhp Mt m, chn Tip tc B4: DAB s lit k 2 giao dch thanh ton ha n gn nht VD: Lit k cc giao dch thanh ton ha n k t k 05/2010

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

5.4 Mua th tr trc L dch v gip bn mua cc loi th (m s np tin) ca cc loi th: in thoi di ng, in thoi tr trc qua Internet hoc in thoi di ng. Hng dn s dng Mua th tr trc qua Internet Banking B1: Truy cp vo a ch https://ebanking.dongabank.com.vn, Nhp M s khch hng v S mt m (Dng bn phm o nhp S mt m bng cch dng chut chn cc phm s) B2: Chn Mua th v chn cc thng tin Loi th, Nh cung cp th, Tn th v Mnh gi v chn phng thc xc thc (i vi khch hng s dng 2 gii php xc thc); chn Xc nhn

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B3: Nhp M xc thc, chn Thanh ton kt thc giao dch. Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng Xc Thc bng Th Xc Thc: nhp M xc thc theo v tr 2 s trn Th Xc Thc

B4: DAB thng bo giao dch thnh cng Mua th tr trc qua SMS Banking B1: Son tin nhn theo 1 trong 2 c php DAB MUATHE [M th] [Mt m SMS] DAB MUATHE [M mua qua SMS] [Mt m SMS] Cm nang s dng Ngn Hng ng in T Trang 18/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B2: Gi n Tng i DAB B3: DAB s gi ni dung xc thc n s in thoi di ng KH ng k. Nhn tin xc thc theo hng dn v gi n Tng i DAB kt thc giao dch B4: DAB gi tin nhn thng bo v cc thng tin ca Th tr trc (M s th, ngy ht hn,) Trong : [M th] gm: M th(A) + mnh gi (C) [M mua qua SMS] gm: M nh cung cp(B) + mnh gi(C) VD: Mobi50 l m mua qua SMS ca loi th MobiFone mnh gi 50,000 VND Loi th tr trc M nh cung cp(B) Mobi Vina VT SFONE EVN SNFONE 177C M th(A) Mnh gi th (1.000 ng)(C) 10; 20;30; 50; 100; 200; 300; 500 10; 20; 30; 50; 100; 200; 300; 500 10; 20; 30; 50; 100; 200; 300; 500 10; 20; 30; 50; 100; 200; 300; 500 10; 20; 30; 50; 100; 200; 300; 500 50; 100; 200; 300 50; 100; 200; 300; 500

STT

Nh cung cp

MobiFone VinaPhone 1 Th in thoi di ng Viettel Mobile STelecom EVN Telecom 2 Th in thoi tr trc SaigonNet Fone SPT 177

101 102 103 104 105 301 303

Mua th tr trc qua Mobile Banking B1: M ng dng v mn hnh giao din hin th cc dch v, chn Mua th tr trc B2: Chn Mua th B3: Chn Loi th cn mua B4: Chn Nh cung cp B5: Chn Mnh gi B6: Nhp Mt m, chn Tip tc B7: DAB phn hi thng tin cho khch hng. Sau khi kim tra ni dung thng tin giao dch khch hng chn: Cm nang s dng Ngn Hng ng in T Trang 19/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Xc nhn kt thc giao dch (nu s dng kt ni qua SMS). Nhp M xc thc theo v tr 2 s trn Th Xc Thc v chn Xc nhn kt thc giao dch (nu s dng kt ni GPRS/WIFI)

B8: DAB thng bo giao dch thnh cng VD: Mua th tr trc MobiFone mnh gi 100.000 ng
DONGA MOBILE BANKING Tra cuu so du Liet ke giao dich Chuyen khoan Mua the tra truoc Th.toan truc tuyen Nap tien dien tu Th.toan hoa don Khoa/ Mo khoa TK Hop thu den (0/1) Doi mat ma Tien ich Chon MUA THE TT MUA THE

Mua the Liet ke mua the

1 2

Dien thoai di dong Internet Dien thoai tra truoc Internet & Dien thoai

Thoat

Chon

Tro ve

Chon

Tro ve

MUA THE MobiFone Quy khach da chon mua the MobiFone menh gia 100,000 VND. Vui long Nhap Mat ma:
5

MUA THE - MobiFone Chon menh gia The (VND) 20,000 30,000 50,000 100,000 200,000 300,000 500,000

MUA THE - DTDD

MobiFone VinaPhone Viettel SFone EVN Telecom

Tiep tuc

Tro ve

Tiep tuc

Tro ve

Chon

Tro ve

MUA THE - MobiFone [12/05/2010 12:00] Thanh toan 97,500 VND cho the tra truoc MobiFone Card 100,000 VND. Vui long nhap ma xac thuc theo vi tri 2 o so C4, F6 tren The Xac Thuc trong 10 phut de hoan tat giao dich. Nhap vi tri o C4

MUA THE - MobiFone [12/05/2010 12:01] Da thanh toan 97,500 VND cho Mobi Card 100,000 So Seri: 876 888 555 Ma so: 0142 2014 1598 8523 Het han: 20/06/11

Nhap vi tri o F6

Xac thuc

Tro ve

Thoat

Tro ve

Cm nang s dng Ngn Hng ng in T

Trang 20/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Mua th tr trc qua Phone Banking: B1: Khch hng gi 1900545464 nhn phm 1->1->3->2 chn dch v Mua th tr trc B2: ng nhp (nhp M s khch hng v Mt m) B3: Chn loi th, nh cung cp, nhp mnh gi B4: Khch hng nhp M xc thc gm 6 ch s trn Th Xc Thc kt thc giao dch B5: DongA Bank thng bo giao dch thnh cng v cung cp thng tin m th cho khch hng.

Lit k mua th qua Internet Banking

Chn 1 trong 2 cch: C1: Chn Lit k giao dch pha di thng tin th va mua C2: Ti Menu chnh, chn Mua th tr trc, chn Lit k giao dch v thi gian. Chn Lit k giao dch bn di xem thng tin

Lit k mua th qua SMS Banking B1: Son tin nhn theo c php DAB LKMUATHE [Mt m SMS] B2: Gi n Tng i DAB B3: DAB s gi thng tin 2 giao dch mua th gn nht Lit k mua th qua Mobile Banking B1: M ng dng v mn hnh giao din hin th cc dch v, chn Mua th tr trc Cm nang s dng Ngn Hng ng in T Trang 21/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B2: Chn Lit k Mua th B3: Nhp Mt m, chn Tip tc B4: DAB s lit k giao dch mua th ty theo phng thc kt ni: - Phng thc kt ni SMS: tr v 01 giao dch gn nht. - Phng thc kt ni GPRS/ WIFI: tr v 10 giao dch gn nht

VD: Lit k cc giao dch mua th

Lit k mua th qua Phone Banking: B1: Khch hng gi 1900545464 nhn phm 1->1->3->2 chn dch v Mua th tr trc B2: ng nhp (nhp M s khch hng v Mt m) B3: Khch hng bm phm 2 lit k mua th B4: DongA Bank s lit k thng tin cc loi th tr trc khch hng mua.

5.5 Np tin in t - DongA eTopup L dch v gip bn np tin trc tip vo ti khon in t (np tin in thoi di ng, np Bc, np Vcash, np MobiVi, np VnMart...) thanh ton cho nh cung cp dch v c lin kt vi DAB qua Internet hoc in thoi di ng. Hng dn s dng Np tin in t qua Internet Banking B1: Truy cp vo a ch https://ebanking.dongabank.com.vn, Nhp M s khch hng v S mt m (Dng bn phm o nhp S mt m bng cch dng chut chn cc phm s) B2: Chn Np tin in t Cm nang s dng Ngn Hng ng in T Trang 22/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B3: Nhp y cc thng tin trn mn hnh, chn phng thc xc thc (i vi KH s dng 2 gii php xc thc), chn Xc nhn

B4: Nhp M xc thc, chn Np tin kt thc giao dch Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng Xc Thc bng Th Xc Thc: nhp M xc thc theo v tr 2 s trn Th Xc Thc

B5: DAB thng bo giao dch thnh cng Np tin in t qua SMS Banking B1: Son tin nhn theo c php

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

M sn phm Dch v C php M nh cung cp/i l Np tin in thoi DAB NAP [M Dch v np tin in thoi di ng hin trin khai np tin cho thu bao tr trc ca 10, 20, 30, 50, VN 100, 200, 300, 500 Np tin in thoi DAB NAP phm] thoi [M [S np] Mobifone, VinaPhone, Viettel, EVN Telecom, SFone, Vietnamobile, Beeline v thu bao tr sau ca Viettel, MobiFone [Mi] Mnh gi (1.000) Ghi ch

di ng (cho chnh sn phm] [Mt s in thoi ca mnh) m SMS]

di ng (cho s in sn thoi khc) in

[Mt m SMS] Np Bc DAB NAP [M sn phm] [Ti khon Gate T 50 n 1,000 Mnh gi np ti thiu 50.000VN, ti a 1.000.000VN. KH c th np Bc vo ti khon BAC Gate Passport bng M s ti khon hoc a ch email ng k vi FPT Online. Lu : mnh gi np l bi s ca 10,000) Np Vcash DAB NAP [M sn phm] [Ti khon VCash] VC T 50 n 500,000 Mnh gi np ti thiu 50.000 VN; ti a 500.000.000 VN v s tin np l bi s ca 50.000 VN

Passport/Email] [Mt m SMS]

[Mt m SMS]

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

M sn phm Np MobiVi DAB NAP [M sn phm] [Ti khon MobiVi] [Mt m SMS] Mnh gi np ti thiu 50.000 VN; ti a 500.000.000 VN v s tin np l bi s ca 10.000 VN

MBV

T 50 n 500,000

Np VnMart [Mi]

DAB NAP [M sn phm] [Tn v VnMart np] [Mt m]

Mnh gi np: ti thiu 50.000 VN v ti a VNM T 50 n 20,000 20.000.000 VN vi s tin np l bi s ca 1.000 VN.

Trong : [M sn phm]: bao gm m nh cung cp/i l v mnh gi np tin VD: Np 50.000VN vo ti khon VCash th M sn phm l VC50. [S ti khon np]: l s ti khon np tin theo quy nh ca nh cung cp dch v. [Mt m SMS]: l mt m SMS Banking B2: Gi n Tng i DAB. B3: DAB s gi ni dung xc thc n s in thoi di ng KH ng k. Nhn tin xc thc theo hng dn v gi n Tng i DAB kt thc giao dch. B4: DAB s chuyn yu cu np tin n nh cung cp v thng bo giao dch thnh cng. Np tin in t qua Mobile Banking B1: M ng dng v mn hnh giao din hin th cc dch v, chn Np tin in t. B2: Chn loi dch v np tin B3: Nhp s ti khon cn np; chn mnh gi np tin v chn Tip tc. B4: Nhp Mt m, chn Tip tc. B5: DAB phn hi thng tin cho khch hng. Sau khi kim tra ni dung thng tin giao dch khch hng chn:
-

Xc nhn kt thc giao dch (nu s dng kt ni qua SMS). Nhp M xc thc theo v tr 2 s trn Th Xc Thc v chn Xc nhn kt thc giao dch (nu s dng kt ni GPRS/WIFI)

B6: DAB thng bo giao dch thnh cng. Cm nang s dng Ngn Hng ng in T

Trang 25/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

VD: Np tin vo ti khon in thoi di ng 0913123456 vi mnh gi 100.000 ng

Np tin in t qua Phone Banking: B1: Khch hng gi 1900545464 nhn phm 1->1->3->3 chn dch v Np tin in t B2: ng nhp (nhp M s khch hng v Mt m) B3: Khch hng la chn dch v: Cm nang s dng Ngn Hng ng in T Trang 26/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Np Vcoin: nhn phm 1 v nhp m ti khon Vcoin, mnh gi np (hin ngng trin khai vi i tc ny) Np tin in thoi di ng VnTopup: nhn phm 2 v nhp s in thoi np, mnh gi Np Bc: nhn phm 3 v nhp m s ti khon np, mnh gi np Np Vcash: nhn phm 4 v nhp m s ti khon np, mnh gi np B4: Khch hng nhp m xc thc gm 6 ch s trn Th Xc Thc kt thc giao dch B5: DongA Bank thng bo giao dch thnh cng Lu : Hin ti dch v Np Vcoin ngng trin khai.

Lit k np tin in t qua Internet B1: Khch hng vo menu Np tin in t --> chn Lit k giao dch B2: Chn T ngy...n ngy.., bm Lit k giao dch xem cc thng tin giao dch np tin. Lu : khong thi gian (T ngy...n ngy...) khng vt qu 3 thng

Lit k np tin in t qua SMS B1: Khch hng son tin nhn theo c php DAB LKNAPTIEN [Mt m SMS] B2: Gi n tng i DAB B3: DAB gi 2 thng tin giao dch gn nht cho khch hng.

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Lit k np tin in t qua Mobile Banking B1: M ng dng v mn hnh giao din hin th cc dch v, chn Np tin in t B2: Chn Lit k Np tin B3: Nhp Mt m, chn Tip tc B4: DAB s lit k cc giao dch np tin ty theo phng thc kt ni: - Phng thc kt ni SMS: tr v 01 giao dch gn nht. - Phng thc kt ni GPRS/ WIFI: tr v 10 giao dch gn nht

5.6 Cung cp thng tin - DongA eInfo L dch v gip bn tra cu cc thng tin ngn hng: T gi, li sut, mng li; tra cu v kim sot cc thng tin ca ti khon: s d, lch s giao dch, kha / m kha ti khon Thqua Internet hoc in thoi di ng. Hng dn s dng Giao dch qua Internet Banking (Dnh cho ti khon Th a nng/ Th Tn dng/ Tit kim/ Tin gi) Cm nang s dng Ngn Hng ng in T Trang 28/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B1: Truy cp vo a ch https://ebanking.dongabank.com.vn , Nhp M s khch hng v S mt m (Dng bn phm o nhp S mt m bng cch dng chut chn cc phm s) B2: Chn dch v, mn hnh s hin th cc thng tin

Thng tin ti khon o xem ton b thng tin ti khon m KH c, chn Menu dch v Thng tin ti khon, h thng s hin th ton b thng tin.

o i vi KH l ch th chnh Th Tn Dng ca DAB mun xem thng tin chi tit v ti khon Th Tn Dng, chn vo menu con Th Tn Dng, h thng s hin th ton b thng tin cho KH.

Thng tin giao dch o KH chn s ti khon, chn thi gian cn xem thng tin.

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

o Sao k giao dch ( Dnh cho Th Tn dng) Cho php KH xem sao k tt c cc k pht sinh sao k v gi sao k n a ch email ch nh. KH chn menu con Sao k giao dch v chn ti khon cn xem sao k, chn k sao k v nhp a ch email (nu mun gi sao k n email) chn Sao k giao dch.

Giao dch qua SMS Banking (Dnh cho ti khon Th a nng/ Th Tn dng)

Thng tin ti khon

B1: Son tin nhn theo c php

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Dch v Th a Nng S tin trong Th Th Tn Dng Th a Nng 3 giao dch gn nht Th Tn Dng B2: Gi n Tng i DAB

Ni dung tin nhn DAB SD [Mt m SMS] DAB SD [S ti khon Th Tn Dng] [Mt m SMS] DAB LK [Mt m SMS ] DAB LK [S ti khon Th Tn Dng] [Mt m SMS]

B3: DAB s lit k cc thng tin theo tng yu cu

Thng bo pht sinh giao dch qua SMS

Khi s tin trong ti khon tng hoc gim, DAB s gi tin nhn (t ng) thng bo s d n s in thoi di ng KH ng k Giao dch qua Mobile Banking (Dnh cho ti khon Th a nng) B1: M ng dng v mn hnh giao din hin th cc dch v B2: Chn dch v mun giao dch v lm theo cc bc hng dn

Tra cu s d

VD: Tra cu s d ti khon 0101002233 Nguyn Vn A

Lit k giao dch

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Giao dch qua Phone Banking (Dnh cho ti khon Th a nng/ Th Tn dng/ Tit kim/ Tin gi) Ti khon th a nng: Tra cu s d: B1: Khch hng gi 1900545464 nhn 1->1->2-> 1 chn dch v Tra cu s d B2: ng nhp (nhp M s khch hng v Mt m) B3: DongA Bank cung cp thng tin cho khch hng Trng hp khch hng c 1 ti khon: DongA Bank cung cp thng tin s d Trng hp khch hng c nhiu ti khon:

Nhn 1 tra cu s d ton b ti khon Nhn 2 nhp s ti khon mun tra cu s d

Lit k giao dch 3 giao dch gn nht: B1: Khch hng gi 1900545464 nhn 1->1->2->1 chn dch v Tra cu s d B2: ng nhp (nhp M s khch hng v Mt m) B3: DongA Bank cung cp thng tin cho khch hng Trng hp khch hng c 1 ti khon: DongA Bank cung cp thng tin s d Trng hp khch hng c nhiu ti khon:

Nhn 1 tra cu s d ton b ti khon Nhn 2 nhp s ti khon mun tra cu s d

Cm nang s dng Ngn Hng ng in T

Trang 32/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Tra cu s d n hin ti ca ti khon th tn dng: B1: Khch hng gi 1900545464 nhn 1->1->2->3 chn dch v Tra cu s d n B2: ng nhp (nhp M s khch hng v Mt m) Trng hp khch hng c 1 ti khon: h thng cung cp thng tin s d n Trng hp khch hng c nhiu ti khon: h thng s cung cp thng tin s d n ca tt c cc ti khon Th Tn dng ca khch hng. Ti khon tin gi doanh nghip: Tra cu s d: B1: Khch hng gi 1900545464 nhn 1-> 2 -> 2 -> 1 chn dch v Tra cu s d B2: ng nhp (nhp M s khch hng v Mt m) B3: DongA Bank cung cp thng tin cho khch hng Trng hp khch hng c 1 ti khon: DongA Bank cung cp thng tin s d Trng hp khch hng c nhiu ti khon:

Nhn 1 tra cu s d ton b ti khon Nhn 2 nhp s ti khon mun tra cu s d

Lit k 3 giao dch gn nht: B1: Khch hng gi 1900545464 nhn 1 -> 2 -> 2 -> 2 chn Lit k giao dch B2: ng nhp (nhp M s khch hng v Mt m) Trng hp khch hng c 1 ti khon: DongA Bank s lit k 3 giao dch gn nht Trng hp khch hng c nhiu ti khon:

Nhn phm 1 lit k giao dch ton b ti khon Nhn phm 2 nhp s ti khon mun lit k giao dch
Kha ti khon Th

Kha ti khon th trn SMS Banking: B1: KH son tin nhn theo c php: DAB KHOA [Mt m] B2: Gi n tng i DAB B3: DAB thng bo ti khon ca khch hng c kha. Kha ti khon th trn Mobile Banking Cm nang s dng Ngn Hng ng in T Trang 33/39

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Kha ti khon th trn Phone Banking: B1: Khch hng gi 1900545464 nhn 1->1 -> 4 -> 1 chn Kha ti khon B2: ng nhp (nhp M s khch hng v Mt m) B3: DongA Bank thng bo ti khon ca khch hng c kha.

M kha ti khon Th

M kha ti khon trn SMS Banking B1: KH son tin nhn theo c php: DAB MOKHOA [Mt m] B2: Gi n tng i DAB B3: DAB thng bo ti khon ca khch hng c m kha. M kha ti khon th trn Mobile Banking

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

i mt m

i mt m Internet Banking

i mt m Phone Banking B1: Khch hng gi 1900545464 nhn 1->1->4->2 chn i mt m B2: ng nhp (nhp M s khch hng v Mt m) B3: Khch hng nhp mt m c, mt m mi v xc nhn mt m mi B5: DongA Bank thng bo kh ch hng i mt m thnh cng. Lu : Internet Banking v Phone Banking c cng mt m. i mt m SMS Banking: B1: KH nhn tin theo c php: DAB MM [Mt m c] [Mt m mi] B2: Gi n tng i DAB B3: DAB thng bo KH i mt m thnh cng. i mt m Mobile Banking:

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Lu : SMS Banking/Mobile Banking c cng mt m. 6. Hng dn ng k

Mang theo CMND v Th / S tit kim in y cc thng tin vo giy ng k dch v ng k ti bt k CN / PGD/ TTGD 24H DongA Bank trn ton quc

7. Hng dn iu chnh dch v (Dnh cho KH ng k dch v) 7.1 Ti bt k CN/ PGD/ TTGD 24H DongA Bank

Mang theo CMND v Th / S tit kim in y cc thng tin vo giy thay i dch v

7.2 Trc truyn ti website https://ebanking.dongabank.com.vn B1: Truy cp vo a ch https://ebanking.dongabank.com.vn, Nhp M s khch hng v S mt m B2: Chn iu chnh dch v B3: Chn Phng thc cn iu chnh hn mc chuyn khon (Internet Banking/ Mobile Banking), chn phng thc xc thc (i vi KH s dng 2 gii php xc thc), chn ng

B4: Nhp M xc thc v chn Xc nhn kt thc giao dch: Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng Xc Thc bng Th Xc Thc: nhp M xc thc theo v tr 2 s trn Th Xc Thc

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

B5: DAB thng bo giao dch thnh cng 8. Lin h Bt k CN / PGD / TTGD 24H DongA Bank Website: www.dongabank.com.vn; https://ebanking.dongabank.com.vn Trung Tm Dch V Khch Hng _ Hotline: 1900545464 _ Email: 1900545464@dongabank.com.vn 9. Ph lc: Cc dch v qua SMS Banking dnh cho mi i tng Thng tin v t gi, li sut Thng tin a im t my ATM, Chi nhnh

Son tin nhn theo c php v gi n Tng i DAB Dch v T gi Li sut tin gi tit kim Li sut tin gi thanh ton Li sut Ngn hng nh nc Thng tin khuyn mi Mng li chi nhnh Mng li ATM Mng li ATM ca VNBC Trong : M tnh/thnh: L m s vng in thoi, hoc son theo 3 k t, k t u l ch ci u tin ca nhm t 1, 2 k t sau l 2 ch ci u ca nhm t 2 v nhm t 3 (nu Cm nang s dng Ngn Hng ng in T Trang 37/39 Ni dung tin nhn DAB TYGIA [Loi ngoi t] DAB LSTK [Loi tin t] DAB LSTG [Loi tin t] DAB LSNHNN DAB KM DAB CHINHANH [M tnh/thnh] [M qun/huyn] DAB ATM [M tnh/thnh] [M qun/huyn] DAB ATMVNBC [M tnh/thnh] [M qun/huyn]

Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

c) M qun/huyn: gm 2 k t Q v s hoc l 3 k t quy nh tng t m tnh/thnh Loi ngoi t: gm 3 k t, l ch vit tt tn ca cc loi ngoi t. Vd: -la M tn vit tt l USD, -la Canada tn vit tt l CAD; ring vng SJC th tn vit tt l GOLD v vng PNJ-DAB tn vit tt l GOLDPNJ.

Cc dch v qua Phone Banking dnh cho mi i tng khch hng. Khch hng c nhn Tra cu t gi

B1: Khch hng gi 1900545464 nhn 1->1->1->1 chn dch v Tra cu thng tin t gi B2: Khch hng chn loi ngoi t cn tra cu

- T gi USD: nhn phm 1 - T gi EUR: nhn phm 2 - T gi JPY: nhn phm 3 - T gi GBP: nhn phm 4 - T gi CAD: nhn phm 5
B3: DongA Bank cung cp thng tin cho khch hng. Lu : Thng tin t gi cung cp cho khch hng trc 9AM l thng tin t gi ca ngy hm trc, t 9AM tr v sau l t gi ca ngy hin ti. Tra cu li sut B1: Khch hng gi 1900545464 nhn 1 -> 1 -> 1 -> 2 chn dch v Tra cu thng tin li sut B2: Khch hng chn loi li sut cn tra cu

- Li sut tit kim bng VN: nhn phm 1 -> 1 - Li sut tit kim bng USD: nhn phm 1 -> 2 - Li sut tit kim bng vng PNJ DAB: nhn phm 1 -> 3 -> 1 - Li sut tit kim bng vng SJC: nhn phm 1 -> 3 -> 2 - Li sut tin gi thanh ton bng VN: nhn phm 2 -> 1 - Li sut tin gi thanh ton bng USD: nhn phm 2 -> 2
B3: DongA Bank cung cp thng tin cho khch hng.

Cm nang s dng Ngn Hng ng in T

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Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn

Khch hng doanh nghip Tra cu t gi B1: Khch hng gi 1900545464 nhn 1->2->1->1 chn dch v Tra cu thng tin t gi B2: Khch hng chn loi ngoi t cn tra cu

- T gi USD: nhn phm 1 - T gi EUR: nhn phm 2 - T gi JPY: nhn phm 3 - T gi GBP: nhn phm 4 - T gi CAD: nhn phm 5
B3: DongA Bank cung cp thng tin cho khch hng. Lu : Thng tin t gi cung cp cho khch hng trc 9AM l thng tin t gi ca ngy hm trc, t 9AM tr v sau l t gi ca ngy hin ti. Tra cu li sut B1: Khch hng gi 1900545464 nhn 1 -> 2 -> 1 -> 2 chn dch v Tra cu thng tin li sut B2: Khch hng chn loi li sut cn tra cu

- Li sut tit kim bng VN: nhn phm 1 -> 1 - Li sut tit kim bng USD: nhn phm 1 -> 2 - Li sut tit kim bng vng PNJ DAB: nhn phm 1 -> 3 -> 1 - Li sut tit kim bng vng SJC: nhn phm 1 -> 3 -> 2 - Li sut tin gi thanh ton bng VN: nhn phm 2 -> 1 - Li sut tin gi thanh ton bng USD: nhn phm 2 -> 2
B3: DongA Bank cung cp thng tin cho khch hng.

Cm nang s dng Ngn Hng ng in T

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