c im ca dch v trong doanh nghip thng mi dch v

H Ni, ngy 11 thng 12 nm 2011

BIN BN THO LUN

Nhm: 8 Hc phn: kinh t doanh nghip thng mi dch v Thi gian: ..h.. ngy 11 thng 12 nm2011 ST T 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 . H V TN Th N inh Th Kiu Oanh Giang Th Phng ng Thu Phng Vng Th Hng Phng Bch Phng ng Th Hong Phng Nguyn Th Phng Thanh H Th Ngc Thanh Lu Th Thanh PHN CNG NHIM V Thnh vin Thnh vin Thnh vin Thnh vin Nhm trng Thnh vin Thnh vin Thnh vin Thnh vin Thnh vin A A A A Lp: K7HK4 a im: H ng- H Ni MC IM GHI NG NH CH GP GI A A A A A

T/M NHM 8 NHM TRNG

Vng Th Hng Phng

Ging vin hng dn: inh Th Hng 1

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

LI M U Trong thi i ton cu ha hin nay, lnh vc dch v pht trin v cng nhanh chng v l khu vc u t siu li nhun. T mt ngnh pht trin t pht, chim t trng khng ng k, gi y dch v tr thnh mt ngnh mi nhn ca nhiu quc gia, ng gp rt ln vo tng trng kinh t cng nh to vic lm nhiu hn bt k lnh vc no khc. Trong th trng vn minh, cnh tranh khc lit, nhng i hi ca ngi tiu dng ngy cng kht khe th bn cnh phi c nhng hng ha c cht lng cao, gi c hp dn, cc dch v lin quan n hot ng bn hang cng phi ngy cng tng ln cng vi yu cu v cht lng dch v. Nu nh trc y cnh tranh qua gi ng vai tr quan trng th ngy nay xu hng cnh tranh bng cht lng hng ha dch v trong v sau bn ngy cng ph bin. Cng vi cc dch v min ph trong bn hng, doanh nghip cng tin hnh cc dch v thng mi khc. Tip ni xu th t do ha thng mi dch v trn th gii, cc ngnh dch v Vit Nam c nhng bc tin ng k nh dch v vin thng ca Viettel. Bi tho lun gm nhng ni dung sau:
I. II.

Dch v v cc c im ca dch v c im ca dch v vin thng Viettel

Ging vin hng dn: inh Th Hng 2

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

I. DCH V V C IM CA DCH V 1. Khi nim ca dch v Dch v l nhng hot ng v kt qu m mt bn (ngi bn) c th cung cp cho bn kia (ngi mua) v ch yu l v hnh khng mang tnh s hu. Dch v c th gn lin hay khng gn lin vi mt sn phm vt cht. Trong thc t, sn phm cho bn ca mt doanh nghip c th tri rng t mt mt hng thun ty cho n mt dch v thun ty. Vi mt hng c th thun ty nh x phng, kem nh rng hay mui n, th khng cn c dch v i km. Mt mt hng c th km dch v l mt hng cng thm mt hay nhiu dch v tng kh nng thu ht khch mua, nht l i vi cc sn phm hu hnh c cng ngh ch to v s dng phc tp. V d, nh sn xut xe hi bn xe hi km theo dch v bo hnh, ch dn s dng v bo tr, giao hng theo khch mua Cc dch v ny c th do nh sn xut cung cp hay thu qua mt trung gian chuyn kinh doanh dch v . Mt mt hng gm mt dch v chnh km theo nhng mt hng v dch v nh hn. V d, khch i my bay l mua mt dch v chuyn ch. Nhng chuyn i cn bao hm mt s mn hng c th, nh thc n, ung v mt tp ch ca hng hng khng. Sau cng mt mt hng c th l mt dch v thun ty. V d mt cuc tm l tr liu hay un tc. Nh tm l tr liu ch cung cp mt dch v n thun, v nhng th c th duy nht l phng mch hay mt ci my xoa bp. Nh vy sn phm ca mt doanh nghip c th l mt hng c th hay dch v, c th c c nhng dch v b sung. Ngi lm marketing phi a ra rt nhiu quyt inh v cc dch v cho khch hng: Nhng dch v no cn a vo phi
Ging vin hng dn: inh Th Hng 3 Lp K7HK4 Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

thc dch v (services-mix) cho khch hng? Dch v s cp no? Dch v s c cung cp di hnh thc no? Dch v do ai cung cp? 2. c im ca dch v tin hnh kinh doanh c hiu qu trc ht cn phi nhn thc cc c im ca dch v - nhng yu t c bn chi phi hot ng dch v Mt l, sn phm dch v c tnh v hnh, khc vi cc sn phm vt cht, sn phm dch v khng th nhn thy, tip xc hay s m c trc lc mua song mc v hnh ca cc dch v khc c th khc. V vy rt kh nh gi c li ch ca vic s dng trc lc mua v dn ti vic la chn mua dch v cng c kh khn hn. Do s biu l cc yu t vt cht ng mt vai tr quan trng. Doanh nghip cn phi bng mi cch tc ng n ngi mua h nhanh chng thy c li ch ca vic s dng dch v, tin nghi v cht lng dch v cng nh s hp l ca gi c dch v. Hai l, tnh cht khng xc nh ca cht lng dich v: Cht lng dch v trc ht ph thuc vo ngi to ra chng, v nhng ngi to ra sn phm dch v c kh nng khc nhau v trong nhng iu kin mi trng, hon cnh, trng thi tm sinh l khc nhau c th dn ti cht lng khng ging nhau, nht l trong iu kin khng c tiu chun ha. Sau na cht lng dich v li ph thuc vo s cm nhn ca mi khch hng. V vy tiu th sn phm dch v cng ny sinh nhiu vn kh khn hn so vi tiu th nhng sn phm vt cht. Ba l, tnh cht khng tch ri gia vic to ra sn phm dch v vi tiu dng sn phm dch v nhng ngi tiu dng sn phm dch v cng tham gia vo hnh thnh v hon thin sn phm dch v. Do ngi cung cp dch v

Ging vin hng dn: inh Th Hng 4

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

phi nhanh nhn v ng x kp thi vi nhng gp i hi ca ngi tiu dng dch v mi c th p ng tt c cc yu cu ca khch hng. Bn l, s tn kho ca dch v kh khn hn so vi hng ha dn ti chi ph dch v c th rt cao v trong khi ngi cung cp dch v sn sng th li khng c khch mua dch v v ngi cung cp vn phi chu nhng chi ph c nh i khi kh cao. iu gii thch v sao gi c mt s loi dch v m khch hng theo thi v hoc khng thng xuyn kh cao. Tt c nhng c im trn y u c biu hin trong mi sn phm dch v vi nhng mc khc nhau v chi phi hot ng kinh doanh dch v tt c cc khu: T vic la chn loi hnh dch v n to ra sn phm nh gi, t chc tiu th v cc hot ng marketing, dch v khc. II.C IM CA DCH V VIN THNG VIETTEL 1. Khi qut v tp on Vin thng Qun i Viettel a. Gii thiu khi qut v Tng cng ty vin thng qun i (VIETTEL) Tr s giao dch: S 1, Giang Vn Minh, Kim M, Ba nh, H Ni.

in thoi: 04. 62556789 Fax: 04. 62996789 Email: gopy@viettel.com.vn Website: www.viettel.com.vn Tn c quan sng lp: B Quc phng

Quyt nh s 43/2005/Q-TTg ngy 02/03/2005 ca Th tng Chnh Ph ph duyt n thnh lp Tng cng ty Vin thng Qun i v Quyt nh s 45/2005/Q-BQP ngy 06/04/2005 ca B Quc Phng v vic thnh lp Tng cng ty Vin thng Qun i. * Hot ng kinh doanh:

Ging vin hng dn: inh Th Hng 5

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

- Cung cp dch v Vin thng; - Truyn dn; - Bu chnh; - Phn phi thit b u cui; - u t ti chnh; - Truyn thng; - u t Bt ng sn; - u t nc ngoi. Mi khch hng l mt con ngi mt c th ring bit, cn c tn trng, quan tm v lng nghe, thu hiu v phc v mt cch ring bit. Lin tc i mi, cng vi khch hng sng to ra cc sn phm, dch v ngy cng hon ho. Nn tng cho mt doanh nghip pht trin l x hi. VIETTEL cam kt ti u t li cho x hi thng qua vic gn kt cc hot ng sn xut kinh doanh vi cc hot ng x hi, hot ng nhn o. * Chng ng pht trin ca cng ty Nm 1989 Nm 1995 Nm 2000 Nm 2003 Nm 2004 Nm 2005 Nm 2008 Cng ty in t thit b thng tin, tin thn ca Tng Cng ty Vin thng Qun i (Viettel) c thnh lp. i tn thnh Cng ty in t Vin thng Qun i (tn giao dch l Viettel), Viettel c giy php cung cp th nghim dch v in thoi ng di 178 Viettel t chc lp t tng i a dch v in thoi c nh vo hot ng kinh doanh trn th trng Khai trng dch v in thoi di ng vo ngy 15/10/2004 vi thng hiu 098. Th tng Phan Vn Khi k quyt nh thnh lp Tng Cng ty Vin thng qun i ngy 02/3/2005 - Doanh thu 2 t USD. - Nm trong 100 thng hiu vin thng ln nht th gii

Ging vin hng dn: inh Th Hng 6

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

Tp on Vin thng Qun i (Viettel) l doanh nghip kinh t quc phng 100% vn nh nc, chu trch nhim k tha cc quyn, ngha v php l v li ch hp php ca Tng Cng ty Vin thng Qun i. Tp on Vin thng Qun i (Viettel) do B Quc phng thc hin quyn ch s hu v l mt doanh nghip qun i kinh doanh trong lnh vc bu chnh - vin thng v cng ngh thng tin. Vi mt slogan "Hy ni theo cch ca bn", Viettel lun c gng n lc pht trin vng bc trong thi gian hot ng. 2. Phn tch c im dich v ca tp on Vin thng qun i Viettel Viettel bao gm nhiu dch v in hnh nh: dch v in thoi c nh khng dy, dch v ADSL, dch v videocall, dch v Dcom 3G, dch v tin nhn min ph. * Dch v in thoi c nh khng dy (HomePhone) ca Viettel: L dch v in thoi c nh nhng s dng SIM di ng c gn s thu bao c nh v lp vo my c nh khng dy gip khch hng c th di chuyn trong mt phm vi nht nh. C li th l nh cung cp dch v in thoi di ng s mt ti Vit Nam, vi dch v Homephone, Viettel hy vng nhanh chng ph cp dch v in thoi n cc khu vc khng c iu kin cung cp ngay dch v in thoi c nh ko dy, c bit l cc vng su, vng xa, cc vng c a th him tr. c im ca dch v: - Lp t dch v nhanh chng tit kim ti a chi ph u t ban u, chi ph chuyn i a im. - L in thoi bn nhng khng cn dy cp nn c th di chuyn t do v khng s gin on dch v v t cp, t dy. - Gi cc r vi cch tnh cc ging nh cc in thoi c nh - c thit k thm nhiu tnh nng, c ngten v b thu pht sng m bo thu v pht tn hiu vi cht lng tt nht.

Ging vin hng dn: inh Th Hng 7

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

- H thng pin d phng khong 72 ting ch ch khi bn cm sc y in cho pin, tng thi gian m thoi cho thit b u cui. - S dng Sim v my in thoi chuyn dng do Viettel cung cp, c gn s in thoi c nh nhng c th s dng nhiu tnh nng hp dn ca dch v in thoi di dng (nhn tin, hin th s gi n, tra cc s dng Li ch ca dch v: - Lp t nhanh: khch hng ch mt 01 ngy mua SIM, my v kch hot SIM l c th s dng dch v thay v k hp ng v ch i 01 tun c ko cp, lp t dch v c nh thng thng; - Khng s gin on dch v v t cp, t dy; - Di chuyn d dng: khch hng c th di chuyn my trong vng bn knh 100m m vn s dng c y cc tnh nng ca dch v; - n gin, d s dng v dng sim v my in thoi chuyn dng; - Chi ph s dng hp l, tit kim v gi cc dch v c tnh nh ging nh cc in thoi c nh. - Khch hng c th s dng chc nng nhn tin t my c nh nh my di ng bnh thng. - Nu khch hng khng c nhu cu s dng dch v nhn tin, khch hng c th son tin nhn "HUY SMS" gi n 144, hy chc nng ny. - Vi thu bao tr sau, khch hng c th kim tra cc nng bng cch son tin nhn: TRA CUOC gui 195 (tin nhn min ph).
Dch v truyn hnh HD

Viettel l nh cung cp gii php tng th cho dch v hi ngh t xa cht lng cao duy nht ti Vit Nam s p ng: web. Tt c cc mc ch s dng: hi hp, o to, tuyn dng... Tt c cc h thng: hi ngh truyn hnh, hi ngh thoi, hi ngh qua

Ging vin hng dn: inh Th Hng 8

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

Tt c s im cu: t 3 im cu ti hng nghn im, t trong nc Tt c mi nhu cu ca bn: dch v X-Conference Subcriber, dch v

ti quc t. X-Conference Investor, dch v X-Conference Onestep. Cc dch v truyn HD hin ang cung cp: - Dch v X-Conference Subscriber: cung cp cc gi thu bao dch v hi ngh truyn hnh HD theo nhu cu khch hng. Khch hng ch cn tr ph thu bao thng m khng cn phi lo lng v chi ph u t ban u. - Dch v X-Conference Investor: Viettel ng vai tr t vn, thit k, cung cp thit b v tch hp h thng mang ti cho bn mt h thng hi ngh truyn hnh trn gi. - Dch v X-Conferene Onestep: cung cp dch v cho thu phng hp hi ngh truyn hnh cht lng cao trn ton quc gip kt ni trong nc v quc t. H thng chui phng hp Onestep c thit k v lp t theo chun m bo cht lng nh nhau ca cc phng hp trong chui. Ngoi vic p ng nhu cu hp, dch v X-Conference Onestep cn mang ti cc dch v khc nh xe a n khch, t chc tic, t chc s kin....tha mn nhu cu cao nht ca khch hng. * Dch v ti u cht lng mng Vi b dy 20 nm lm vic trong lnh vc vin thng, Viettel t tin cung cp ci gii php trn gi v thit k v ti u mt mng li di ng hon chnh cho cc th h 2G, 3G, 4G. WIMAX, WIFI. Cc cng c h tr ti u cht lng mng: Tesm investigation- Ericsson. Enterprise- Aircom Ultima Forte- Schema M5 Analyzer - Nethawk

Ging vin hng dn: inh Th Hng 9

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

Cc dch v hin cung cp * nh c mng. Quy hoch mng li trc khi trin khai dch v. Quy hoch mng li sau khi triu khai dch v. Kim tra h thng mng li sau khi lp t. Trin khai mng li sau khi lp t. Quy hoch mng truy nhp v tuyn. Ti u mng truy nhp v tuyn trc khi trin khai dch v. Ti u mng truy nhp v tuyn sau khi trin khai dch v. o kim nh gi cht lng mng li trn giao din v tuyn. Dch LBS (nh v vt th)

Doanh nghip mun kim sot c v tr v trng thi ca mt vt th di ng d doanh nghip ang bt k u? Dch v LBS ca Viettel s t vt th trong lng bn tay doanh nghip. Ni dung dch v: - Xc nh v tr: Bit r mt vt th di ng ang u l mt ng dng c s dng rt nhiu trong an ton lao ng v cu h i vi cc doanh nghip s dng cng c lao ng di ng nh my bay, tu thy, taxi, xe bus, xe ti... - Xc nh trng thi: Bit r mt vt th di ng ang u l mt ng dng c s dng rt nhiu trong an ton lao ng v cu h i vi cc doanh nghip s dng cng c lao ng di ng nh my bay, tu thy, taxi, xe bus, xe ti... Phng php trin khai: c 2 la chn * Qun l bng dch v GPS 2 chiu Bng sng in thoi di ng. Dch v BMS (Gii php ta nh thng minh)

Ging vin hng dn: inh Th Hng 10

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

Dch v t vn, xy dng gii php ton din ng dng CNTT vin thng vo cng tc qun l v iu hnh ton b h thng thit b trong ta nh vi tnh nng t ng ha 100%, gim ti a lao ng th cng. c im dch v: Gii phng sc lao ng: Bn c th thay 100 nhn vin vn hnh bng Vn hnh t ng, thng minh: Ti trung tm iu hnh, ngi vn mt nhn vin v mt h thng BMS ca chng ti. hnh c th iu khin bt, tt, ln biu vn hnh t ng cho cc thit b ti nhiu ta nh, nhiu x nghip c ni mng vi nhau. Ti u ha cng tc an ninh v bo mt: H thng camera gim st, iu khin truy nhp khi c kt ni vi BMS s c mi quan h cht ch hn vi cc thnh phn khc trong ta nh, c h tr v b sung chc nng cho cng tc an ninh bo mt. Kim sot v tit kim nng lng: BMS gim st vic s dng nng lng hng ngy. T ng bt tt h thng theo lp trnh, a ra cnh bo nu nng lng tiu th qu cao Cng c c lc cho bo tr thit b: T ng cnh bo khi pht hin cc bt thng trong h thng. T ng cnh bo, a yu cu khi cn bo tr, bo dng. * Dch v phn mm a) Nhm ERP - Qun l doanh nghip L phn mm cung cp gii php tng th v qun l cc ngun lc cho doanh nghip. Vi b phn mm ERP iLEGO ging nh hng nghn mnh LEGO ghp li, ERP-iLEGO bao gm nhiu m-dun khc nhau, c ty bin cho ph hp vi tt c cc doanh nghip, d hot ng trong lnh vc g, quy trnh nh th no v quy m bao nhiu.

Ging vin hng dn: inh Th Hng 11

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

ERP- iLEGO bao gm cc m un tin ch kt hp vi nhau nh: qun

l mua hng; qun l kho; qun l bn hng; qun l sn xut; ti chnh-k ton; qun l nhn s - tin lng; qun l ti sn s gip bn cp nht tng ngy vi mi chuyn ng d l nh nht ca doanh nghip kp thi iu chnh tng tnh cnh tranh trn th trng. ERP-iLEGO h tr m hnh a t chc, h tr s dng a tin t trong h thng k ton, h tr nhiu h thng k ton, h tr nhiu h thng tnh thu, h tr a ngn ng, tch hp a ng dng nhng h tr ny c Viettel nghin cu v pht trin da trn chnh kinh nghim hot ng a quc gia ca mnh. b) Nhm phn mm qun l vn bn, nh gi cng vic Key Index L phn mm h tr tt nht v cng tc qun l vn bn, cng vn, cng vic. Chi tit giao vic c th cho nhn vin thng qua cc vn bn lin quan, cng vic thng xuyn, t xut v cc nhim v khc. T l c s nh gi cht lng nhn vin. KI ( Key Index- Phn mm qun l cng vn, cng vic v nh gi nhn vin) ca Viettel s h tr ton din cho doanh nghip bng mt s im ch sau: Qun l vn bn khoa hc nht: Phn mm KI s gip bn gi cc vn bn, tit kim thi gian v chi ph cho t chc, c bit l i vi cc vn bn khn. ng thi d dng cho vic lu tr, tm kim vn bn Pht huy ti u nng lc con ngi: Pht huy ti u nng lc con ngi: KI bc tch cng vic thnh cc cng vic nh giao cho tng nhn vin. KI xy dng T in chm im cng vic v hin th kt qu trc quan trn th. KI to ra s cng bng v kch thch tnh sng to, thi ua trong mi thnh vin gip xy dng mt tp th vng mnh. c) Nhm phn mm vn phng o M-Office L gii php phn mm tng th cho cng tc qun l hnh chnh, vn th.. ti doanh nghip. Viettel tch hp cc cng tc qun l theo nhu cu ca

Ging vin hng dn: inh Th Hng 12

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

bn vo chung mt h thng nh: qun l thi gian vo ra ca khch v nhn vin cng nh cc thit b i km, qun l vic iu ng xe trong cng ty, qun l bu phm, th tn, qun l chi ph vn phng, vn phng phm, qun l h thng hu cn, bp n Mt s c tnh lu : c nhng ng dng hin i nh kt ni webcam in th ra vo, kt ni thit b c m vch c thit b mang theo nhanh chng, chnh xc, t ng xp xp xe khoa hc, logicphn mm M- office s gip bn qun l doanh nghip hiu qu nht. d) Nhm phn mm thanh ton in t - E-payment L dch v phn mm h tr thanh ton cho doanh nghip, ngn hng v cc gi tr gia tng c tch hp ton b trong phn mm E Payment. To nn s tin li cho ngi dng v t chc trong vic thanh ton lng, thanh ton trc tuyn.. Mt s c tnh lu : Top-up ti khon di ng t Bank, eWallet (V in t). Reseller Management: Qun l cc i l, c nhn bn air-time. Mobile Banking: Truy vn s d ti khon bng SMS, Thng bo qua SMS n khch hng khi ti khon c cp nht . Product Purchasing: Cho php ngi dng mua cc mt hng bng in thoi di ng P2P Transfer: Chuyn tin gia cc ti khon ca khch hng (eWallet, Bank Account, Prepaid Account) bng in thoi di ng. Domestic and International Remittances: Chuyn tin trong nc v quc t bng in thoi di ng (Gia cc ti khon ti Bank hoc eWallet). Bill Payment: Thanh ton ha n qua in thoi di ng (Bng ti khon Bank hoc eWallet) * Dch v ADSL

Ging vin hng dn: inh Th Hng 13

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

Cng ngh ADSL (Asymmetric Digital Subscriber Line) - ng thu bao s bt i xng l cng ngh bng rng mi (broadband) cho php truy nhp Internet tc cao v mng thng tin s liu bng cch s dng ng dy in thoi sn c ADSL gm hai knh thng tin ng thi l knh thoi v knh truy nhp Internet (do tn s ca bng thoi v tn s ca bng truyn s liu l khc nhau). Bn c th va ni chuyn in thoi, va vo Internet trn cng mt ng dy in thoi. Bn cng khng cn phi quay s modem mi khi kt ni mng, lin tc gi kt ni v c bit khng phi tr cc in thoi ni ht. c im: Bn s khng phi ngi i hng gi ng h ti v cc tp tin, th in t c kch thc ln hay xem cc trang Web trn mng Internet. Mi th s tr nn nhanh chng v d dng hn so vi hnh thc kt ni Internet truyn thng qua ng dy in thoi: - Kt ni lin tc; - Khng cc in thoi; - Khng tn hiu bn; - Tc vt tri; - Qun l cc r rng; - Tng i h tr 24/24h. u im: - Truy nhp Internet tc cao m khng cn quay s, khng phi thao tc vo/ra mng, khng b tn hiu bo bn v c th xem phim trn Internet, ... - C th nhn v gi in thoi/Fax khi ang truy nhp Internet. - ADSL hahn m ra mt th gii thng tin h tr ngi dng mt cch tc thi: - Truy nhp Internet tc cao cho gia nh cng nh doanh nghip.

Ging vin hng dn: inh Th Hng 14

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

- Hi ngh truyn hnh vi cht lng m thanh hnh nh hon ho p ng nhu cu m phn v tit kim chi ph cho doanh nghip - Video theo yu cu (Video on Demand), h tr ngi dng download v s dng cc tp m thanh, hnh nh theo thi gian thc. - Kt ni mng LAN/WAN. - in thoi qua ADSL (VoDSL) Ngy 14/11, Cng ty Vin thng Viettel cho bit, dch v thu in t VTax chnh thc c Viettel cung cp trn ton quc nhm gip thu h t khai thu in t t ngi np thu v tr thnh n v trung gian gia ngi np thu v c quan thu. S dng dch v VTax ca Viettel, ngi np thu c n gin ha cc th tc lin quan n thu nh thc hin k khai v np t khai mi lc, mi ni qua mng Internet, thng tin k khai c bo mt tuyt i. Dch v Vtax cn h tr ngi np thu k khai thu cho tt c cc loi t khai ca doanh nghip v c nhn; trnh k v k nhiu t khai cng lc; lu tr v tra cu cc t khai thu trc tuyn, khng gii hn v khng gian, thi gian. Dch v VTax do Viettel cung cp bao gm: k khai thu trc tuyn, np t khai qua mng, t vn thu trc tuyn. Hin ti, cc khch hng doanh nghip c th ng k s dng th dch v k khai thu qua mng ca Viettel trong vng 3 thng m khng mt ph. Sau khi dng th, doanh nghip c th mua gi dch v k khai thu trong vng 1 nm vi mc gi ch 900.000 ng hoc 1.620.000 ng trong vng 2 nm (cha bao gm thu VAT). D kin trong thi gian ti, VTax s cung cp thm cc chc nng khc nhm h tr doanh nghip, c nhn trong hot ng sn xut kinh doanh nh: T vn thu chuyn nghip, chuyn su, cc phn mm, ng dng h tr kinh doanh, h tr k ton: Ha n in t, np thu in t

Ging vin hng dn: inh Th Hng 15

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

c th ca dch v k khai thu qua mng l ngi np thu phi s hu ch k s. Chnh v vy, vi li th l t chc cung cp ch k s cng cng (Viettel-CA), Viettel tch hp v to thnh gi dch v CA-VTax. Khch hng khi ng k gi dch v CA-VTax s c u i v gi: gim n 30-40% gi dch v v u i thi gian s dng: tng 3 thng s dng VTax v 3 thng s dng dch v Viettel-CA. Dch v VTax l mt gii php ci cch, gim thiu chi ph, thi gian, trc tip thc y ph cp chnh ph in t lnh vc th tc hnh chnh vn kh phc tp i vi doanh nghip v ngi dn. Theo thng k, hin nay doanh nghip mt ti 60gi/thng khi thc hin cc th tc trc tip ti c quan thu, trong thi gian khai v ch np t khai thu chim nhiu thi gian nht.

Ging vin hng dn: inh Th Hng 16

Lp K7HK4

Nhm 8

c im ca dch v trong doanh nghip thng mi dch v

KT LUN
L nh cung cp cc gii php vin thng v CNTT hng u ti Vit Nam, Cng ty Vin Thng Viettel chnh thc trin khai ng b cc gii php u tin trong lnh vc vin thng v CNTT nhm h tr c lc cho cc doanh nghip v t chc trong tit kim chi ph, nng cao hiu qu iu hnh v sn xut kinh doanh. Trn y l bi tho lun ca nhm 8 lp K7HK4. Bi tho lun cn nhiu thiu st, mong c v cc bn ng gp kin bi tho lun c hon thin hn. Nhm 8 xin chn thnh cm n.

Ging vin hng dn: inh Th Hng 17

Lp K7HK4

Nhm 8