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iem 5 e anh gia kha nang kinh doanh cua 5 khach san
nh sau:
Stt Ten ch tieu
1
Trong
so
Cong ty Cosmos
7
6
9
Tong cong ty Todimec
7
6
8
Vinafood
5
6
9
X nghiep dch vu xay
9
6
5
dng
Yeu cau: Hay xac nh mc chat lng kinh doanh cua 5 n v tren
va sap xep theo th t giam dan?
Bai 3: ieu tra chat lng cua 5 loai quat ban bang cach e
ngh ngi tieu dung xep th t chat lng cac loai quat t th
nhat en th nam, ket qua thu c nh sau:
S
tt
Ten
quat
ban
1
2
3
4
5
Quat
ien
C
Quat
General
Quat
ong
Nai
Quat Pa
cific
Quat
Go
ong
Nho
m
2
Nho
m
3
Nho
m
4
Nho
m
5
Nho
m
6
Nho
m
7
Nho
m
8
Nho
m
9
Nho
m
10
150
2
225
1
97
5
327
3
185
1
672
1
489
1
104
3
83
4
42
3
Yeu cau: Hay tnh he so chat lng, mc chat lng cua 5 loai
quat tren va sap xep theo th t giam dan?
Bai 4: Hoi ong chuyen gia s dung thang iem 10 e anh gia
kha nang canh tranh cua 3 doanh nghiep A,B,C(thuoc cong ty X).Ket
qua thu c nh sau:
St Ch tieu
t
1
2
Yeu to
gan v
i quan tr
Yeu to
So
la
n
la
p
la
i
70
Chuye
n gia
1
A B C
Chuye
n gia
2
A B C
Chuye
n gia
3
A B C
Chuye
Chuye
n gia
n gia 5
4
A B C A B C
20
gan vi
ban hang
3
Yeu to
60 8 6 8 7 8 9 7 9 7 6 7 7 8 7 8
gan vi
tiep xuc
khach
hang
4
Yeu to
55 6 5 9 6 7 8 7 6 7 6 7 8 7 8 8
gan vi
san xuat
5
Yeu to
50 7 8 6 8 7 8 6 8 7 5 6 8 7 7 7
gan vi
nhan s
Doanh so trong nam cua doanh nghiep A:122 ty ong;B:156 ty
ong ;C:118 ty ong
Yeu cau:
1.Hay tnh mc chat lng kha nang cach tranh cua tng doanh
nghiep
2.Hay tnh mc chat lng kha nang canh tranh cua cong ty X
Bai 5: Hoi ong chuyen gia lp ngoai thng K17 tien hanh sap
xep th t quan trong 10 ch tieu chat lng cua 1 doanh nghiep
( t 1 en 10) ket qua thu c nh sau:
St
t
Xep th t
Quan trong
Ten ch tieu
1
2
3
4
5
6
7
8
1
So
CG
xe
p
9
2
So
CG
xe
p
7
3
So
CG
xe
p
8
4
So
CG
xe
p
8
5
So
CG
xe
p
10
6
So
CG
xe
p
8
7
So
CG
xe
p
5
8
So
CG
xe
p
4
9
So
CG
xe
p
5
10
So
CG
xe
p
2
0
0
6
1
4
0
5
3
8
2
10
6
9
8
11
9
6
14
7
23
12
12
8
0
4
0
7
4
4
4
7
3
10
10
5
7
5
7
12
14
4
17
17
11
10
13
17
12
V tr va phng
20 10 15 5
5
2
3
3
1
2
tien ky thuat
10 Kha nang thch ng 5
2
3
7
4
7
10 15 7
6
vi th trng
Yeu cau:
Hay tnh trong so moi ch tieu do hoi ong chuyen gia nay anh
gia.Th t quan trong cua cac ch tieu do ca hoi ong xac
nh?
Qua s thong ke mot so hoi ong,chung ta c mot th t
c coi la chuan sau:
Stt
San
pham
TICO
NET
DASO
1
3
4
5
2
2
2
1
3
5
3
2
3
1
5
Nhom
4
5
3
4
1
khach hang
5
6
7
8
3
3
2
4
5
4
4
1
1
5
3
3
2
1
5
2
9
2
1
4
5
10
1
4
3
5
SUP
ER
5
1
4
4
2
4
2
1
5
3
2
OMO
Yeu cau: Hay sap xep cac nhan hieu cua cac san pham tren
theo th t giam dan ve chat lng?
Bai 7:Va qua tap ch Vien ong(FEER) a to chc anh gia bnh
chon 10 cong ty tieu bieu trong hn 200 cong ty ang hoat ong
Chau A .Theo 5 tieu chuan la chon c a ra,hn 4000 chuyen
gia a co nhng y kien khac nhau theo 4 xu hng nh sau ve th
t u tien cac tieu chuan (cac tieu chuan c xep hang t 1-5)
Stt
2
3
4
5
2
5
3
2
2
3
Sau khi xac inh tam quan trong cua tng ch tieu, bang phng
phap cho iem( thang iem 6)cac chuyen gia a anh gia va cho
iem theo bang sau:
Stt
Ten Cong ty
1
2
3
4
5
6
7
8
9
10
ATT
BOING
COCA-COLA
KODAK
MC.DONALL
MOTOROLA
NESTLE
ROLEX
XEROX
WALTDISNEY
Yeu cau: Hay tnh va sap xep cac hang theo th t giam dan
ve chat lng hoat ong?
Bai 8: Khi giam nh chat lng cua 29 mau gach lat va he tren
7 tuyen ng ang thi cong cua thanh pho,trung tam tieu chuan
o lng chat lng thu c ket qua sau:
Stt
Ten ch tieu
Yeu cau
thiet ke
n v
tnh
W
en
day toc
100
en huynh
quang
40
Lumen/gi
Gi
ong
ong
1400
3000
n v
tnh
W
Lumen/gi
Gi
ong
ong
en
day toc
100
1300
en huynh
quang
40
2900
1000
3000
12000
4600
32000
16500
Yeu cau:
1/ Hay xac nh trnh o chat lng va chat lng toan phan cua
moi loai bong n
2/ So sanh hieu qua s dung cua moi loai n so vi thiet ke?
3/ So sanh chat lng toan phan cua n huynh quang so vi en
day toc
Bai 10:Doanh nghiep B chuyen san xuat va tieu thu xe tai hang
trung vi gia ban trung bnh la 75 trieu ong/chiec.Cac thong so
khi thiet ke va tieu thu nh sau:
Stt
1
2
Thong so
Khi thiet
ke
5
0.7
Khi s
dung
5
0.56
Mat hang
So lng
So lng ban
n gia
nhap(cai)
ra(cai)
ban(ong)
en tron
230000
215000
2500
Quat ban
7250
6790
215000
Noi cm ien
4110
4050
105000
Toan bo so hanh ban ra a c s dung nh sau(tnh trung bnh)
Thong so ky
n v
Trong
Khi san
Khi s
thuat
tnh
so
xuat
dung
1.en tron
-quang thong
Lm
0.4
660
524
-cong suat
W
0.3
60
67
-hieu quang
Lm/W
0.3
11
7.28
2.quat ban
-lng gio
m3/ph
0.3
45
32
-cong suat
W
0.2
75
86
3
-tnh hu ch
m /phw
0.2
0.6
.37
-o tin cay
0.3
0.8674
0.7856
3.noi cm ien
-dung tch
L
0.25
1.8
1.2
-thi gian nau
Ph
0.3
40
50
-cong suat
W
0.15
600
645
-o tin cay
0.3
0.8596
0.7257
Yeu cau: Xac nh he so hu ch tng oi cua toan bo so
hang ma ca hang A a kinh do
anh trong nam 1993?
Bai 13:
Mot tram thu mua hai san cua mot x nghiep mua 5 tan tom tai
ng trng van chuyen ve c s che bien TPHCM. Tnh trang chat
lng cua lo tom a mua c phan hang nh sau:
Hang 1: 3.5 tan
n gia: 15000ong/kg
Hang 2: 1.25 tan
n gia: 12500ong/kg
Hang 3: 0.25 tan
n gia: 10000ong/kg
Sau khi van chuyen ve thanh pho, trc khi a vao che bien
ngi ta tien hanh phan hang lai th thay ket qua nh sau:
Hang 1: 2.5 tan
Hang 2: 1.5 tan
Hang 3: 0.9 tan
Yeu cau:
1/Tnh he so phan hang cua toan bo lo hang tren trc va sau
khi van chuyen ve thanh pho?
2/Hay t
nh ton that kinh te do qua trnh van chuyen va bao quan lo
hang?
Bai 14:Mot ca hang thng nghiep mua 12 tan cam t mot nong
trng ve e ban. Tnh trang so lng va chat lng lo hang khi
mua nh sau:
Hang 1: 8 tan
n gia: 2500ong/kg
Hang 2: 3.5 tan
n gia: 2000ong/kg
Hang 3: 0.5 tan
n gia: 1000ong/kg
Sau khi van chuyen ve thanh pho va ban xong toan bo lo
hang,ngi tag hi nhan c cac so lieu ket toan rieng cho
nghiep vu nay nh sau:
a ban:
Hang 1: 6 tan
n gia: 4000ong/kg
Hang 2: 3 tan
n gia: 3200ong/kg
Hang 3: 1.8 tan
n gia: 2000ong/kg
So con lai b hong va phai thue ch i o mat 100000 ong
Yeu cau:
1/ Tnh he so phan hang cua lo hang khi mua va khi ban.Sau khi
tinh toan ban co nhan xet g khong?
2/Tnh ton that kinh te do viec giam chat lng cua lo hang(bo
qua moi chi ph khac)
Bai 15:
e anh gia chat lng ao Chemise xuat khau cua 2 n v A va
B, ngi ta tien hanh phan hang san pham sau khi a san xuat
xong. Ket qua nh sau:
n
v
sa
n
xua
t
A
B
Hang 1
Hang 2
Hang 3
Phe pham
So
lng(a
o)
n
gia(US
D)
So
lng(a
o)
n
gia(US
D)
So
lng(a
o)
n
gia(US
D)
So
lng(
ao)
n
gia(US
D)
37500
7
7
11700
12910
4.5
4.5
450
560
3.5
3.5
300
390
0
0
46140
Yeu cau:
1/ Tnh he so phan hang cua tng n v?
2/ Tnh he so phan hang thc te cua tng dn v?
3/ Tnh he so phan hang thc te trung bnh cua 2 n v?
Bai 16:X nghiep det Phong Phu san xuat vai Kate trong nam
2000 nh sau:
Qu
y
1
Ty le phe
pham (%)
3.2
2
155000
40000
15000
2.8
3
178000
20000
11000
2.5
4
192000
22000
5000
2.5
Toan bo so vai san xuat a ban vi gia nh sau:
Hang 1:7000ong/m; hang 2: 6000ong/m; hang 3: 5000 ong/m
Yeu cau:
1/Tnh he so phan hang thc te moi quy va ca nam?
2/Chi ph an do chat lng khong ong eu gay ra?
Bai 17:Khach san A co so buong kinh doanh nh sau:
Hang 1:20 buong, gia thue moi buong 40000 ong/ngay em
Hang2:35 buong, gia thue moi buong 30000 ong/ngay em
Hang 3:45 buong, gia thue moi buong 15000 ong/ngay em
Ch tieu kinh doanh c giao: he so s dung buong la 0.85 cho
tat ca cac hang. Thc te he so s dung buong hang 1 la
0.65;hang 2 la 0.78; hang 3 la0.9
Sau 1 nam kinh doanh,khach san tien hanh phan hang lai buong th
co ket qua nh sau:
Hang 1:16 buong
Hang 2: 34 buong
Hang 3: 46 buong
Yeu cau:
1/ Mc giam he so phan hang cua buong (%)sau 1 nam kinh
doanh?
2/Tnh ch so chat lng kinh doanh so vi ke hoach c giaoneu
bo qua he so hieu qua cua von?
Bai 18:Theo doi tnh hnh san xuat trong nhng ieu kien bnh
thng cua VISINGPACK t ngay 31/3/1995 en 8/4/1995 ngi ta
thu c nhng thong so sau:
St Ten san
t
pham
Hang 1
So
lng(10
00 cai)
n
gia(10
00
ong)
So
lng(10
00 cai)
n
gia(10
00
ong)
So
lng(1
000
cai)
14
14
0.4
13
0.6
n
gia(1
000
ong
)
2
18
4.5
0.6
4.1
0.1
1.2
20
3.5
0.7
3.1
0.15
26
3.5
0.2
2
3
4
Bao bcho TV
Sony 14
Thung cho bia
Heineken
Thung cho bia
TIGER
Bao b cho
Nhn Hoa
Hang 2
Hang 3
Yeu cau:
1/Tnh he so phan hang cua tng loai san pham
2/Tnh he so phan hang ca nhom 4 san pham tren?
Ten mat
hang
Hang 1
Hang 2
So
n
So
n
lng(k gia(o lng(k gia(o
g)
ng)
g)
ng)
1
Ca
73000
4000
27000
2800
2
Mc
65000
6000
33000
4000
3
Tom
58000
9000
40000
6500
Sau khi van chuyen ve en x nghiep,x nghiep tien hanh phan
hang lai lo nguyen lieu c ket qua nh sau:
Stt
Ten mat
Hang 1
Hang 2
hang
So
n
So
n
lng(k gia(o lng(k gia(o
g)
ng)
g)
ng)
1
Ca
65000
4000
29000
2800
2
Mc
55000
6000
35000
4000
3
Tom
50000
9000
45000
6500
Toan bo so nguyen lieu tren x nghiep a vao che bien.So
nguyen lieu con lai khong dung e che bien c,trong o phai
bo i hoan toan 20%, phan con lai ban cho n v khac vi gia
trung bnh la 1500ong/kg
Yeu cau:
1/Tnh he so phan hang cua tng mat hang va ca lo hang
trc khi van chuyen?
2/Tnh he so phan hang cua tng mat hang va ca lo hang sau
khi van chuyen?
3/Toc o giam he so phan hang%cua lo hang trc va sau khi
van chuyen?
Bai 20:Tnh hnh kinh doanh cac mat hang chu yeu cua cong ty
rau qua A trong thang
giap tet nh sau:
St Mat
t han
g
Mua vao
So
n
lng( gia(o
Hang 1
SL
G
Ban ra
Hang 2
SL
G
Hang 3
SL
G
1
2
3
4
5
Da
hau
Cam
Bap
cai
Ca
chua
Bon
g
cai
-
kg)
48000
ng/kg)
1000
18000
17000
5000
2500
1000
1500
0
8000
9700
2000
9000
1500
4000
1800
2000
0
4000
5200
3500
1400
3700
-
3000
-
8000
1500
2800
3000
2500
2200
1700
1500
7500
2000
4200
3500
2900
2500
Yeu cau:
1/Tnh he so phan hang thc te cua cong ty trong thang o
2/Tnh ch so chat lng kinh doanh cua cong ty trong thang
o.Cong ty li hay lo bao nhieu?
3/en cuoi thang o ,he so trt gia la6%/thang. Hay tnh ch
so chat lng kinh doanh
va li(lo) thc te cua cong ty?
Bi 2:
Ta c: Ka0 = 10
V1 = 80/(80+45+20) = 0.55
V2 = 45/(80+45+20) = 0.31
V3 = 20/(80+45+20) = 0.14
KaC = 5x2.5+4x2+3x2+...+4x1+4x1.5 = 75
Cu 2:
Ta c:
D>E>B>C>A
Cu 3:
Ta c:
A = 450/(450+640+380+290+520) = 0.1973
B = 640/(450+640+380+290+520) = 0.2807
C = 380/(450+640+380+290+520) = 0.1666
D = 290/(450+640+380+290+520) = 0.1271
E = 520/(450+640+380+290+520) = 0.2280
MQcty = 0.745x0.1973+0.765x0.2807+0.75x0.1666+0.785x0.1271+0.775x0.2280
= 0.7633
SCP = (1- 0.7633)x2280 = 539.5 (triu).
Bi 5:
Ta c: Ka0 = 10
V1 = 71/(71+22+60+50+45) =
0.286
0.202
V2 = 22/(71+22+60+50+45) =
0.089
V4 = 50/(71+22+60+50+45) =
V5 = 45/(71+22+60+50+45) =
0.181
V3 = 60/(71+22+60+50+45) =
0.242
Kacty1 = 7.214 MQcty1 = 0.7214
Bi 6:
Ta c:
= (24x1+17x2+26x3+...+0x9+0x10)/100 = 3.09
= (29x1+15x2+11x3+...+0x9+0x10)/100 = 3.3
= (33x1+10x2+17x3+...+0x9+0x10)/100 = 2.95
= (25x1+40x2+15x3+...+0x9+0x10)/100 = 2.46
= (40x1+30x2+20x3+...+0x9+0x10)/100 = 2
= (30x1+22x2+18x3+...+0x9+0x10)/100 = 2.92
= (15x1+15x2+20x3+...+0x9+0x10)/100 = 3.56
= (20x1+40x2+15x3+...+0x9+0x10)/100 = 2.66
= (50x1+28x2+10x3+...+0x9+0x10)/100 = 1.84
10
= (70x1+15x2+15x3+...+0x9+0x10)/100 = 1.45
V1 =
/ i = 3.09/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.118
V2 =
/ i = 3.3/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.126
V3 =
/ i = 2.95/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.112
V4 =
/ i = 2.46/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.093
V5 =
/ i = 2/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.076
V6 =
/ i = 2.92/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.111
V7 =
/ i = 3.56/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.136
V8 =
/ i = 2.66/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.101
V9 =
/ i = 1.84/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.070
V10 =
0.055
10
/ i = 1.45/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) =
Bi 7:
Ta c:
1.
= (1+5+2+3)/4 = 2.75
6.
= (8+10+9+8)/4 = 8.75
2.
= (6+4+6+7)/4 = 5.75
7.
= (2+2+3+2)/4 = 2.25
3.
= (5+1+8+4)/4 = 4.5
8.
= (19+6+4+6)/4 = 6.25
4.
= (4+3+1+1)/4 = 2.25
9.
= (10+9+10+10)/4 = 9.75
5.
= (3+7+5+5)/4 = 5
10.
10
= (6+8+7+9)/4 = 7.5
(7) = (4) > (1) > (3) > (5) > (2) > (8) > (10) > (6) > (9)
Bi 8:
Ta c:
Ch tiu 1
SL khch
DK
TT
Ch tiu 2
Doanh thu/1 khch
DK
TT
Ch tiu 3
Li thun/1 khch
DK
TT
Ch tiu 4
Doanh thu
DK
TT
Ch tiu 5
Li thun
DK
TT
40.tr
31.tr
100USD 70.97USD
8USD
5USD
4 t
2.2 t
320.tr
115.tr
Ta c:
V1 = (5+2+1+1)/60 = 0.13
V4 = (3+4+5+5)/60 = 0.28
V2 = (1+3+3+2)/60 = 0.15
V5 = (5+1+4+4)/60 = 0.24
V3 = (2+5+2+3)/60 = 0.2
1.
2.
3.
4.
5.
6.
7.
8.
9.
= 3x0.13+2x0.15+...+2x0.24 = 3.63
Boing > Mc. Donal > Kodak > Walt Disney > Rolex > Xerox > Nestle >
Motorola > Coca-Cola > AT&T.
Bi 10:
Cu 1:
Ta c:
S chuyn gia (CG) tham gia vo vic nh gi l 5 m = 5
C0j = 5
p dng cng thc: MQ = [
Aj
xVj )]/(mxC0jx
Cng ty A:
CA1xVA1 = 40.25
CA4xVA4 = 40
CA2xVA2 = 44.75
CA5xVA5 = 34.5
CA3xVA3 = 40.25
Aj
Cng ty B:
CB1xVB1 = 36.5
CB2xVB2 = 44
CB3xVB3 = 38.25
CB4xVB4 = 32.5
CB5xVB5 = 29
Bj