Nhm 7 Qun l chc nng hot ng t chc Lp Qun l cng 50 NHM 7 Qun l chc nng hot ng ca t chc Thnh

nh vin: 1. T Th Giang 2. Trn Trung Hiu 3. Nguyn Th Qunh 4. Bi Th Thu 5. Phm Th Minh Trang

BI TP TNH HUNG Vo tun trc, TG cng ty AAA ngh Loan- G nhn s ca cng ty lin lc vi mt s trung tm o to sp xp cc kha o to k nng qun l cho cc trng b phn trong cng ty h c th phc v cho cc mc tiu y tham vng mi ca cng ty. ng gi cho Loan tn mt lot cc kha o to v yu cu c lin lc hi v hc ph v thi gian hc. Sau khi c c cc thng tin trn, ng s quyt nh cho ai i hc kha no vi cch m ng vn thng p dng l cho ngi ng tin cy nht i o to kha t tin, nhng ngi cn li th hc kha bnh thng. Tuy ng vi nhn xt ca TG cng ty, nhng Loan e ngi gii php m ng a ra c phn vi vng. C nh cch y khng lu cng ty cng c mt vi ngi i hc nhng tnh hnh vn khng i. Loan trnh by suy ngh v mnh dn ngh ng cho c mt tun tm hiu thm tnh hnh, sau s cng ng tm cch gii quyt. Qua tm hiu Loan c bit nhng iu nh sau: - a s trng b phn tm s: h bit vai tr qun l h khng nn m m qu nhiu vic, h vi ln ch cho nhn vin cch thc hin mt s cng vic nhng nhn vin vn khng hiu h. V h khng cn cch no khc ngoi vic t lm.

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Nhm 7 Qun l chc nng hot ng t chc - Mt s khc th ni: h khng bit phn cng cng vic cho nhn vin th no cho hp l. Cch m h hay lm l nhn vin no lm tt th giao nhiu vic, nhn vin no yu th h giao t vic hn.Trong mi trng hp h lun phi kim tra li. - Cc trng b phn vn quen cch trao i ming vi nhng phng ban khc v cng vic phi lm m khng c bt c giy t g nhc nh nhau. V th c nhiu vic thng nht v bn bc thc hin nhng cui cng vn b l v khng ai nh lm. - Cc b phn vn cha c thi quen cp nht v chia s thng tin cho nhau. V th s phi hp gia cc phng ban l khng ng u. Kt qu l c nhiu ln cng ty gp s c vi khch hng. - Cc trng b phn khng t ra quyt nh v nhn s, v ti chnh. Tt c cc trng hp h ch xut v ch quyt nh ca TG. Bn hy tr li nhng cu hi sau y: 1. Theo bn ngh ca Loan s gip cng ty trnh khi nhng sai lm g? 2. Loan nn xut o to nhng k nng g cho cc trng b phn ci thin tnh hnh? Ngoi o to ra bn c kin ngh g cho cng ty vic o to c hiu qu hn? (cc thay i trong cng ty) 3. Cui cng, bn hy gip Loan phc tho mt k hoch o to bng cch nu ra cc yu t cn cn nhc trong k hoch? BI LM

1. ngh ca Loan s gip cng ty trnh khi nhng sai lm:

Nu Loan lm theo nhng g TG yu cu th cng vic ca c s rt nh nhng.C ch vic tm thng tin v cc kha hc v TG s quyt nh ai l ngi c i o to v o to g cn c vo nhn nh ch quan ca ng. Tuy nhin cch lm ny c rt nhiu ri ro: - C th kha hc m TG chn khng cung cp k nng m cc trng b phn cn - C th nhng trng b phn khng cn o to m ch cn mt vi s thay i trong cng ty. - Vic chn v phn b kha hc da trn mc tin cy ca TG vi ngi cn o to mang tnh cht ch quan. iu ny khng m bo ci thin tnh hnh.

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Nhm 7 Qun l chc nng hot ng t chc Nhng ri ro nay dn n sai lm m cc cng ty hay mc phi l b tin ra u t o to m khng ci thin c kt qu cng vic thm ch gy tc dng ngc vi ngi c o to - chng khc no nm tin qua ca s.

2. Loan nn xut o to nhng k nng sau cho cc trng b phn ci thin tnh hnh:
T nhng g Loan thu thp c, ta thy mt s nguyn nhn khin cc trng b phn khng thc hin tt cng vic qun l (ch yu h vn x l cng vic nh nhng nhn vin bnh thng): - Cch trao i thng tin: Cch thng nht cng vic bng ming khng gip ngi trng b phn theo di v n c cng vic ca cp di. Cc trng b phn khng bit s dng nhng knh trao i thng tin khc kim sot cng vic tt hn, gip cc b phn phi hp cng vic tt hn. - Giao vic cho nhn vin: cc trng b phn khng bit cch giao vic, h gp rc ri trong qu trnh truyn t tng cho nhn vin, hng dn cho nhn vin gim ti s lng cng vic mnh phi lm. Ngoi ra, h cng cha c c s phn b vic hp l cho nhn vin. - Ra quyt nh: h khng t ch ng trong vic ra cc quyt nh v ti chnh v nhn s. Tt c mi cng vic ch cp trn quyt nh. H lun trong th b ng. ci thin tnh hnh trn, Loan c th ngh o to mt s k nng sau: - K nng giao vic, lm vic vi nhn vin gip cc trng b phn c kh nng v s t tin khi giao vic sao cho ph hp vi nng lc mi ngi ng thi khi lng cng vic cng hp l cho tng ngi, truyn t tng, truyn thng, hng dn cho nhn vin. - K nng trao i thng tin: gip cc trng b phn c th p dng v s dng mt cch hiu qu cc knh trao i thng tin gim st, n c cng vic cp di cng nh phi hp cng vic vi cc phng, ban khc. Ngoi ra k nng giao tip trong cng vic cng h tr trng b phn hiu v p dng nhng hnh thc giao tip trong cng vic nhm theo di v kim sot cng vic tt hn. - K nng ra quyt inh: gip h rn luyn t duy ra quyt inh mt cch hiu qu, ch ng. Ngoi ra, song song vi vic xut o to th Lan cng c th ngh cng ty thc hin 1 s thay i:

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Nhm 7 Qun l chc nng hot ng t chc ngh ban gim c cho nhng trng b phn 1 s quyn hn nht nh hoc khuyn khch h ra quyt nh i vi cng vic h c th linh hot hn trong cng vic qun l hot ng trong phng To iu kin cho cc trng b phn tip nhn thng tin t cc ngun bn ngoi nng cao kin thc v qun l. Thit lp knh trao i thng tin gia cc phng ban di hnh thc th in t, thng bo ni b, hp chia s thng tin nh k Gip cc trng b phn thit lp bn m t cng vic cho cc nhn vin c th cn c vo m phn cng cng vic cho nhn vin hp l hn.

3. Khi lp k hoch Loan cn cn nhc cc yu t sau:

- Nhng ai cn o to? - Mc tiu o to l g? - Xy dng chng trnh o to: + Nhng k nng g cn o to? + K nng no cn u tin o to trc? Kha hc no trn th trng p ng k nng ny? + Hnh thc o to s chn l g? o to ti ch hay o to ti doanh nghip hay o to ngoi doanh nghip. - La chn v o to gio vin l ngi trong ni b cng ty hay thu ngoi? - Sau khi hc xong cc trng b phn s p dng k nng mi vo cng vic nh th no? - H cn h tr g t pha cng ty trong lc v sau khi o to? - c lng chi ph dnh cho o to: chi ph dnh cho ging vin(nu mi ging vin t bn ngoi) hay hc ph nu gi nhn vin n cc kha hc c sn trn th trng l bao nhiu? Chi ph hnh chnh (thu vn phng, ti liu) t chc o to l bao nhiu? Chi ph cho cc hot ng h tr vic p

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Nhm 7 Qun l chc nng hot ng t chc dng sau o to l bao nhiu?...Tng chi ph c lng l bao nhiu, c vt qu kh nng ti chnh ca cng ty khng? - Phng php nh gi chng trnh v kt qu o to l g? K HOCH O TO Ngi cn K o to nng cn o to Kha hc tng ng (nu c) H tn B phn Trong ni b Thu ngoi Th tin Thi o to Hnh thc La chn v Ngi trong qu trnh o to Chi ph lng

t u gian

o to gio h tr c

o to vin

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Nhm 7 Qun l chc nng hot ng t chc

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