1

x c ti e

E e u v

Summery

Leopards Courier Service is started in 1983 with five destinations. At present, we have to our credit 1036 destinations for general clients and 376 destinations where service is limited to banks only. These destinations are controlled and fed from 164 Major Hubs spread all over Pakistan. Jahangir Shahid, founder of Leopards Courier, started the business with only five destinations. Leopards Courier had scope, and the company quickly grew to cover over 1000 destinations, house over 200 vehicles, and employ over 3000 people. Currently, Leopards Courier has the largest network in Pakistan. LCS provides the wide range of customer services such as testing of documents, detain and economy, services and leopards Loveline. LCS also provides the special services like mango feast, Kinno, document testing, Thailand visa. Leopard's next-morning delivery service offers nationwide door to door delivery the morning of the very next day for urgent documents and parcels. Leopard Courier manages their Inventory by average method. After Receiving package or parcel form customer they making a slip and tagging each and every parcel or package with Bar codes and giving the identity of P.Bag. In Leopards Management Information System is the back bone of entire operations. A well design Integrated system is used in all 3 pillars of logistics for the enhancing the efficiency in their day to day operations. Stations and zonal head all over the Pakistan are connected with each other. Leopard Courier services are using centralized warehousing facility for their logistics operations. Their warehouses are located at main offices of leopard in each station Parcels and packages for detain & tuck services are first collect in various station and then gathered at zonal head office for further proceed. Leopard courier service are using different types of transportation modes with inter models services. They are using these transportation modes by air, road and rail.

Acknowledgment
We have taken efforts in this project. However, it would not have been possible without the help of almighty Allah.

3 We are highly indebted to Sir Yawar Abbas for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project. We would like to express our gratitude towards member of Leopard courier serves for their kind co-operation and encouragement which help me in completion of this project. We would like to express our special gratitude and thanks to Mr. Waseem Ashiq for giving us such attention and time. My thanks and appreciations also go to my fellows in developing the project and people who have willingly helped me out with their abilities.

Organizational Mission Statement

We hold ourselves accountable to all our customers, and our mission is to leave our customers 100% satisfied. We believe time is money, and all our efforts are geared towards getting you the most timely and efficient deliveries.

Introduction
History
In 1983, safe and timely delivery of packages was an unheard of concept-unless you wanted to fly them there yourself. Getting your packages delivered through the regular postage service meant exposing them to the risk of loss or damage.Seeing the potential for a new courier company whose services would synchronize businesses nationwide, Jahangir Shahid, founder of Leopards Courier, started the business with only five destinations. Leopards Courier had scope, and the company quickly grew to

4 cover over 1000 destinations, house over 200 vehicles, and employ over 3000 people. Currently, Leopards Courier has the largest network in Pakistan. After establishing its niche in the national market, Leopards saw potential for further expansion and, in the year 2000, launched itself internationally. Leopards now offer worldwide delivery services, and have international offices in Dubai, Singapore and China.

Company Profile
Leopards Courier Service started in 1983 with five destinations. At present, they have our credit 1036 destinations for general clients and 376 destinations where service is limited to banks only. These destinations are controlled and fed from 164 Major Hubs spread all over Pakistan. They are employing about 2,400 couriers throughout Pakistan who are equipped with motorcycles and mobiles to ensure timely pick up and deliveries. They have 400 fully trained professional staff is available to look after our customers needs and interest and to support these couriers. As far as their network is concerned they have one of the largest domestic networks in Pakistan. To cover such vast and remote areas Leopards Courier Service uses both air transportation and ground transportation to and from these hubs. They are at present offering Detain services for heavy cargo to all the destinations given in the list and Over Land services to about 40 major stations from Karachi to Peshawar on our own mini trucks. This could be possible their efficiency, speed and to our customers success and we assure only due to customers confidence, faith; reliability reposed in and in time deliveries. They say that We are grateful to God who are now spread all over the World for this unimaginable you that we will keep up our efforts to serve you even better.

Target Market
Millions of people use their service every day, from large multinational firms to small corporations and businesses. Individuals use their services to deliver packages or specialized gifts through Leopards. They are having about 5,000 permanent customers throughout Pakistan who are giving us their documents for carriage. Among these customers, they have Government and Private Banks; we are also serving reputable Insurance, Manufacturing and trading companies.

Company Management
CEO
Jehangir Shahid is the founder and CEO of Leopards courier ltd., Pakistans leading Courier Company which unites people nationwide and offers services in the most remote areas of the country.Seeing potential for a courier company that could connect the whole nation, Jehangir established Leopards Courier in 1983 within five destinations in the country. Jehangirs foresight and visionary attitude lead towards expansion of the company, and after establishing one of the largest nationwide networks, Leopards went international in the year 2000, setting up offices in Dubai, Singapore and China.

Executive Director

5 In the year 2005, Rizwan joined Leopards Courier to devote his energies to a rapidly growing company in the need of a newer, and bigger, direction. Aspiring towards developing a company which matched global standards, Rizwan set out towards enabling the organizational structures of the company to cater towards the international market.Under Rizwan Saadats administration, a new system of computerized barcode package tracking was implemented to track the forwarding of packages, making the whole mailing process highly secure and efficient. Rizwan Saadat established a new and improved sales and marketing division of the company along with the Leopards Love line gift services division, bringing in new trends at Leopards Courier.

Customer Services
With the widest and most extensive network in Pakistan, the service options listed below provide an overview of delivery options available to Leopard Customers. Next Morning Detain and Economy service Overland Leopards Loveline

A wide range of delivery and collection options including:

A free of charge pick-up service from your home or office Delivery on Holidays and Weekends International deliveries and deliveries in Remote areas Spacious vehicles for delivery of large and heavy shipments

Features and Benefits

Leopard courier is providing insurance services for their customers to protect them against all possibilities of loss or damage to their items. Our free insurance package, starting from Rs. 100/kg is available for all shipments. Enhanced insurance packages are available for purchase as well. Fixed pricing for all door-to-door delivery means to hidden charges or surprises. A single account number for all billing details simplifies your cost-control and budgeting. Rely on an efficient system of barcode package tracking-which allows you to track your package via the internet, anywhere in the world. Nationwide delivery services available on Sundays and Holidays.

6 The most extensive nationwide network as compared to any of our competitors, covering over 1000 destinations and available in remote areas of Pakistan. Includes specialized packaging in high-quality Leopards Cartons, providing practical packaging solutions for many different products.

Customer Tips
To book an order by phone, or have your package picked up; they are providing call the express center nearest you. Contact customer services for all delivery queries at 111-300-786 Access the tracking and delivery details of your packages from anywhere via the Leopards website or Sms from your cellphone.

Customs Services
An import and export clearance service, particularly useful when clearing costly shipments that require special paperwork.

Services
Next Morning - Document Courier
Leopard's next-morning delivery service offers nationwide door to door delivery the morning of the very next day for urgent documents and parcels. Whether it's signed contracts, business proposals or any other item, Customer can rely on their extensive Pakistan-wide network to get their goods delivered the very next morning, before 12:00 noon. The delivery charges of packages are according to the following weights:

Rates
Across Pakistan Weight Rate

Up to 250 gms 250 - 500 gms 501 gms - 1kg Every additional kg
Within City Weight

Rs Rs Rs Rs

80.00 100.00 130.00 130.00

Rate

Per 500 gm

Rs 25.00

Per 1 kg

Rs 30.00

Note: Deliveries on Holidays and Sundays include service charges of Rs. 200

Yellow Box
Documents, Parcels and other small items can be packed and sent of collectively to be received the very next morning in the Leopards Yellow Box.

W ei gh t 1 Kg 2 Kg 5 Kg 10 Kg Note: Some variation in delivery timings depending on destination.

Economy/Detain Service
A faster and more efficient service of our logistics division, the Leopards Economy service delivers customers products within 48 working hours, in all 1000+ destinations of the country, nationwide. Minimum weight of shipment must be 5kg, for charges of Rs. 50/kg.

Rates
Weight Rate

1 kg 5 kg

50.00 250.00

Standard size of shipment: 12cm x 12cm x 12cm Where shipment exceeds the standard size the weight will be calculated on: Length(cm) x Breadth(cm) x Height(cm) 6000

Next Morning - Special Security Flyers

Documents and Parcels are handled with extra care and carried in the hand baggage compartment of their designated airliners. A service designed for the transportation of important documents and fragile items, packed with free of charge special packaging material for extra protection. Delivery the very next morning. NOTE: Delivery charges vary from item to item.

Over land
An all-inclusive logistics service concentrated towards the delivery of packages weighing above 10 kg, overland covers a wide range of products for delivery, such as industrial machinery, heavy equipment, exhibition services for products such as art work, clothes etc. The minimum weight of packages must be 10 kg, and the service offers a discounted delivery rate of Rs. 20/kg.
Features and Benefits

A more economical service for Documents and Packages weighing above 10 kg, Overland helps you reduce costs and stay ahead of competitors Proficiency in customs and clearance to ease the delivery process for you High service flexibility for a wide range of products, to help you meet your goals

Rates

Weight Per 1 kg Per 10 kg

Rate 25.00 250.00

Services available to the following stations only

1 ABBOTABAD ARIFWA 2 LA 3 ATTOCK 4 BAHAWAL NAGAR BAHAWALP 5 UR BANN 6 U BATKHE 7 LA

16 GUJRAT HARIP 17 UR 18 HYDERABAD 19 ISLAMAB AD JAUHARAB 20 AD JHAN 21 G JHELU 22 M

31 LAHORE LALAMU 32 SA 33 LARKANA 34 LAYYA H MIRPURKH 35 AS MANSHE 36 RA MARDA 37 N

46 OKARA CITY PESHAW 47 AR 48 RAHIM YAR KHAN 49 RAWALPIN DI SAHIW 50 AL SARGOD 51 HA SHEIKHUPU 52 RA

8 9 10 11 12 13 14 15

BHAKK AR BUREWA LA CHICHAWA TNI D. G KHAN D.I KHAN DASK A FAISALAB AD GUJRANWA LA

23 24 25 26 27 28 29 30

JACOBAB AD KAMR A KARAC HI KHANEW AL KHARI AN KOH AT KOTAD DU KHAIR PUR

38 39 40 41 42 43 44 45

MIAN CHANNU MIANWA LI MINGORA (SWAT) MIRPUR (A.K) MOR O MULTA N MUZAFFARGA RH NOWSHE RA

53 54 55 56 57

SHIKARP UR SIALK OT SUKK UR VEHA RI WAH CANTT

58 WAZIRABAD

Special Services

Leopard's love line service

Leopards is providing love line a specialized gift service with a wide range of items and pricing that can be booked for delivery to any location nationwide through just a phone call. Convenient and easy, love line is a perfect way to express your love on special occasions. The item which are included in the love line services are:

10

Visa Services for THAILAND

11

LEOPARDS COURIERNow introduces VISA FACILITATION SERVICES to AMAZING

"THAILAND" For ENJOY YOUR HOLIDAYS.

Document testation facility form foreign affairs

A unique service is provided to the customers by leopard courier is document testing form foreignaffairs. No need to visit the head office of foreignaffairs.Just hand over the document to leopard. Your documents will be tested.

Character Certificate for Spain

Another Document facility for the customer that is willing to visit the Spain. Service has the feature for making a Character Certificate from national policy Pakistan for the purpose of visa application. Leopard will help you to getting you character certificate.

Kinno

12

Leopards Courier is introducing to its customer to send Kinno. You let us know and we will deliver to the door steps of all your business associates, friends, relatives and loved once. Rs.695 for 7kg Rs. 995 for 10kg box

MANGO FEAST

Leopards Courier introduces a Service named by Mango Feast to sending juicy, delicious and mouthwatering mangos to family and friends Across Pakistan and abroad.

Logistics Elements
Inventory Management
Leopard Courier if providing the pickup service to their customers. Their

13 representatives moves door to door and pick the parcel and package for booking. Leopard Courier manages their Inventory by average method. After receiving package or parcel form customer they make a slip and tagging each and every parcel or package with Bar codes and giving the identity of aP.Bags.After giving identification to every items.Items are sorted by their destination stations. All the P.Bags belonging to one zonal office will gather in one parcel called by Mother Bag.(Under one zonal office there are many stations). Their inventory Management is fully rely on well establish Management Information System. Form the point of Origento the point of destination by their Management Information System any Parcel or Package can be track and trace easily. Whenever the shipments reach the destination the barcodes are rescanned and their records are maintained in computers.

Warehouse
Leopard Courier services are using centerializes warehousing facility for their logistics operations. Their warehouses are located at main offices of leopard in each station. Because of their day to day operation of logistics they are using their warehouse as a secondary activity. Warehouse which is located at zonal head office are much bigger then to other stations. Parcels and packages for detain & tuck services are first collect in various station and then gathered at zonal head office for further proceed.

Management Information System

In Leopards Management Information System is the back bone of entire operations. A well design Integrated system is used in all 3 pillars of logistics for the enhancing the efficiency in their day to day operations. Stations and zonal head all over the Pakistan are connected with each other. Main servers are located in operational head office Lahore. Whenever any shipment reach at any point on route its records are maintain and updated to main server through a strong online network. From the point of Origen to the point of destination any shipment can be easily trace out with this integrated system. A well establish web site is also available and customers can easily find their parcel and its positions.

Transportation
Leopard courier service are using different types of transportation modes with inter models services. They are using these transportation modes by By Air By Rail road by Truck

By Air
They are providing two types of services by Air. Named by next day &overnight services. As Leopard courier have no air equipment for their logistic Air transportation services. For air transportation they are doing outsourcing with Air blue and PIA.As we know air transportations modes airport to airport thats why they are adapting the

14 concept of inter model services. Leopardcourier is providing different price packages for air transportations dividing all Pakistan in different zones as we analyze leopard courier in the reign of within Punjab (Faisalabad).
With Out Punjab Weight
1 kg

Rate
Rs 120.00

Within Punjab

Weight
1 kg

Rate
Rs 100.00

By Rail road (Detain service)

Across Pakistan

Withi n Punja b

Leopard courier services Rs are providing rail road Rs 80.00 70.00 transportation services all over the Pakistan for the reign of Punjab, Sindh and NWFP the services are provided by Khyber express and Awami express. This transportation mode is operated by operational head quarter (Multan and Lahore zonal offices). All the parcel and packages are deliver within 48 hours with detain service.

Across Pakistan

Weight

Rate

1 kg

Rs 50.00

Note : Minimum 5 kg is acceptable

By Truck
Leopard courier is also providing logistics service by truck or by road. For is purpose they use different kind of vehicles as per their requirement. For city to city travel they are using two kinds of vehicles. Sized by 8x8x20 ( 24 Feet Weller ) 8x8x40 ( 36 Feet Weller )

For with in the city they are using Shehzor, Suzuki, motorcycle, vans, and many other kind or vehicles. For this purpose hole Pakistan is divided into different zones which are as follow. Karachi (Head Office) Hyderabad

15 Multan (Operational Head Office) Lahore (Operational Head Office) Faisalabad Rawalpindi Quetta Peshawar

Rates
Across Pakistan Weight
1 kg

Rate
Rs 25.00

Note: Minimum 10 kg is acceptable.

Loyal Customers
With the largest network leopard courier are serving too many organization, banks, and industries. Some are listed below Jaffer Agro Brother Co JK Groups of Industries Tayyab Groups of Industries Sitara Groups of Industries Bank Al-habib Bank Of Punjab United Bank Limited Habib Bank Limited Muslim Commercial Bank Askari Bank Mushtaq Pharmaceutical

16 Isafran pharmaceutical Ali Goher Saqib Enterprises

Analysis
Strength
Leopard courier services have Pakistans largest network with 1450 destination. This make leopard unique in the courier industry because they can reach their where no other one can. Leopard courier is equipped with all kind of transportation vehicles to serve their largest network with efficiency and quality work. Leopard offering verity of services with lowest prices as compare to its competitors. Which give him a competitive edge in the arena.

Weakness
As we know leopard courier services dont have air equipment for their logistics operations. For that they are doing out sourcing to fill full it requirements with PIA and TCS. That increases their Air fright cost. In present arena the publicity is the back bone of any business. Unfortunately leopard courier not has good history of publicity.

Challenges
Leopard courier services are facing different type of challenges because of declining economy of Pakistan. Some are given below: For their detain service (by rail road services) leopard courier are using the services of Railway of Pakistan. Because of the crisis of Pakistan railway their

17 detain services are effected badly. From which customers satisfaction level is going down. Due to increase in petroleum products rates by government leopard courier are facing increasing transportation cost. That has major impact on their service operations. Controlling largest network efficiently with customer satisfaction is also a very big challenge for leopard courier.

Suggestions
In our analysis we observe companys overall performance is very good. And they manage their day to day operations. Effectively and efficiently. But if we look at the whole scenario there are some factors that can increase the companys performance. Those are As per requirement, company need to buy air equipment. For their daily operations they need a cargo plane which is cost effect for services. For that company can reduce its cost easily. Management must give some attention to their marketing plan and incrase their publicity. By increasing advertisement company can grow rapidly and can raise their revenue easily. In the scope of Pakistans current economy. For achieving the best customer service goals they should make the contingent plan for the shipment routes. That can reduce the variability in transmittal time