MBA 014 ORGANIZATIONAL BEHAVIOUR

TIME:- 3 Hrs. Maximum Marks : 100 Note :- The Question Paper contains 3 parts, All questions are compulsory. PART I
Q.1 This Question contains 20 objective type questions. Choose the correct answer. A) - The Hawthorne Experiment was started by:---i) Kurt Lewin ii) B.F. Skinner iii) Elton Mayo iv) W. Dickson B) The Dual factor theory was given by : i) Maslow ii) Herzberg iii) Vroom C) The concept of observational learning is given by i) Watson ii)Thorndike D) Reinforcement principles is associated with : i)Tollman ii) Hull E) The ERG theory is related to : (i) Maslow (ii) Herzberg F) Which one is called as trait theorists: i) Rogers ii) Sheldon G) Perceptual organization is determined by: i) Functional factors ii) mental set H) One of the sub-process of perception is: i) Halo Effect ii) Set I) J) The basic influence in informal organization is: i) position ii) power iv) Adam iii) Bandura iii)Skinner (iii) Alderfer iii) Maslow iii) Physiological factors iii) Feedback iii)authority iv) Skinner iv) Guthrie (iv) McGregor iv) Dollard & Miller iv) None iv) thinking iv) control iv) five

There are_________stages of group development: i) two ii) three iii) four

K) Authority can be classified as: i) rational, traditional & charismatic iii) coercive, legitimate & referent

ii) Basic, general & independent iv) None

L) Which of the following is more relevant in determining ability of individual to remember communication over time: i) Non verbal communication ii) feedback iii) Presentation iv) None M) Which of the following is concerned with an understanding of interpersonal styles in social encounters: i) communication networks ii) Johari window iii) flow pattern of message iv) None 1

N) Which of the following is the vertical expansion of jobs : i) Job Design ii) Job Enrichment (iii) Job Rotation iv) Job Enlargement O) One of the objectives of organizational changes is: i) Increase motivation ii) Greater innovation (iii) Increased profit iv) Changes in an organizations level of adaptation to its environment. P) Experiments performed by Rogers lead to what theory? i) classical conditioning ii) operant conditioning iii) social learning iv) Self theory Q) Which of the following theories was proposed by Douglas McGregor? i) Hierarchy of Needs theory ii) Theories X and Y iii) Two-Factor Theory iv) ERG Theory v)Expectancy Theory R) The word personality can be traced back to Latin words per sona, which mean; i)To wear a mask ii) To have a distinct nature iii) To possess unique traits iv) To speak through S) Organizational behavior as a discipline now has a fairly strong presence in the study of management because: i) It borrows extensively from other behavioural sciences. ii) It has a strong emphasis on studying human behaviour to harness it in enhancing organizational effectiveness. iii) It helps in changing organizations iv) It leads to better people management T) Ali Karachiwala has a very aggressive personality with little regard for the sensitivities of others. He is known to engage in open confrontation with the managers of his firm and to shouts loudly to command the attention of the members attending corporate meetings. He resorts to stating I am the owner so it must be done the way I want it to be done whenever he stands to lose an argument. It is best indicated that Ali possesses a _________ style of conflict resolution. i) collaborating ii) compromising iii) accommodating iv) forcing. Q2- Read the following case study & answer the questions given below:

PART II
CASE-STUDY Mindy Martin was no longer speaking to Al Sharp. She had been wary of him since her first day at Alton Products; he had always seemed distant and allof. She thought at first that he resented her MBA Degree, her fast rise in the company, or her sense of Purpose and ambition. But she was determined to get along with everyone in the office, so she had taken him out to lunch, praised his work whenever she could, and even kept track of his sons Little League Feats. But all that ended with the appointment of the new Midwest marketing director. Mindy Martin had her sights on job and thought her chances were good. She was competing with three other managers on her level. Sharp was not in the running because he did not have a graduate degree, but his voice was thought to carry a lot of weight with the top brass. Martin had less seniority than any of her competitors, but her division had become the leader in the company, and upper management had praised her lavishly. She believed that with a good recommendation from Sharp, she would get the job. But Walt Murdoch received the Promotion and moved to Topeka. Mindy Martin was devastated. It was bad enough that she did not get the promotion, but she could not stand the fact that 2

Murdoch had been chosen. She and AL Sharp had taken to calling Murgoch Mr. Intolerable, because neither of them could stand his Pompous arrogance. She felt that his being chosen was an insult to her, it made her re-think her entire career. When the grapewine confirmed her suspicion that AL Sharp had strongly influenced the decision, she got determined to reduce her interaction with AL Sharp to a bare minimum. Relations in the office were very chilly for almost a month. Sharp soon gave up trying to get back in Mindy Martins favour and they began communicating only in short, undersigned memos. Finally, William Attridge, they immediate boss, could tolerate the hostility no longer and call the two in for a meeting. We are going to sit here until you two become friends again, he said or at least until I find out whats bugging you. Mindy Martin resisted for a few minutes, denying that anything had changed in their relationship, but when she saw that Attridge was serious she finally said, AL Sharp seems more interested in dealing with Walter Murdoch. AL Sharps jaw dropped (he got shocked); he sputtered but could not say anything. William Attridge came to the rescue. Walter Murdoch has been safely kicked upstairs, thanks in part to AL Sharp, and neither of you will have to deal with him in the future. But if you are worried about that promotion, You should know that AL Sharp had nothing but praise for you and kept pointing out how this division would suffer if we buried you in Topeka. With your bonuses, youre still making as much as Walter Murdoch. If your work here continues to be outstanding you will be headed for a much better place than Topeka. Embarrassed, Mindy Martin told AL Sharp what she had been thinking for the past month and apologized for treating him unfairly. AL Sharp explained that what she saw as aloofness was actually respect and something a kin to fear. He viewed her as brilliant is efficient. Consequently he was very cautious, trying not to offend her. The next day, the office was almost back to normal. But a new ritual had been established. Mindy Martin and AL Sharp took a coffee Break together everyday at 10:00 AM. Soon their teasing is friendly competition loosened up everyone with whom they worked. CASE STUDY QUESTIONS: 1- What might have happened had Willian Attridge not intervened? 2- Are the sources of misunderstanding between Mindy Martin and AL Sharp common as unusual? Part-III Q1.(A)- Define Organizational Behavior. What are the basic assumption in the study of Organizational Behavior? OR Q1.(B)- How can you say that an organization is a Social Organization support your answer with suitable example? Q2.(A) - What do you understand by perception? Discuss the perceptual mechanism? OR Q2.(B)- Explain the concept if personality? What are the specific determinants that constitute the personality. Also discuss various test & techniques by which personality can be measured. Q3.(A) Define motivation. How many types of process of content theories are there in motivation? Discuss any one process in any one content theory of motivation. OR Q3.(B)- Define leadership. Draw & Explain the diagram of Leaders Competencies & the diagram of Sources of Leadership power & Effectiveness. Discuss the Trait Model in Leadership. Q4.(A) - Explain the concept of conflict Management? Discuss the 5 basic styles of managing conflict used by the individuals? OR Q4 (B) -Give Definition of the power, Authority & politics. How many types of powers are there? What is meant by organization Politics? Discuss the various Political strategies adopted by the members of the organization. 3

MBA HR1

PERSONAL GROWTH AND TRAINING AND DEVELOPMENT MBA-II year (3rd Semester)
Maximum Marks : 100

TIME:- 3 Hrs.

Note :-. The Question Paper contains 5 parts, Each question is from each unit. There is a choice given in each part. You have to attempt at least one question from each part. All questions are compulsory PART I Q1- How would you use Johari window model and giving feedback to people. A) Explain how would you use Transactional Analysis in removing dysfunctional behavior in organization. OR B) Explain:i) Im not ok, you are ok ii ) Im not ok youre not ok ii) iii ) Im ok youre not ok iv ) Im ok youre ok OR Q2- What do you understand by the term personality? i) Name big 5 personality factors ii) Determinants of personality iii) Discuss Sigmund Freuds Intra Psychic theory of personality. PART II Q3.- Discuss & differentiate between sick personalities & healthy personalities. Give relevant examples also. OR Q4- Explain with illustrations the concept of 25 carat winning personality. PART III Q5.- What do you understand by Training? What are the basic 4 objectives of training ? Draw & Explain the diagram of A General System Model of Training and Development. OR Q6- What do you mean by learning? Discuss the procedure of learning process . How does classical conditioning help in learning the desired behaviour and what is the difference between classical conditioning and operant conditioning. PART IV Q7.- What are the advantages and disadvantages of Training ? What are the steps involved in designing Training & Development Program ? OR Q8- Discuss the qualities of trainers. Name all the various methods used in providing training, describe any two of them. PART V Q9.- How would you determine the economic effectiveness of Training & Development Program. OR Q10- Draw the evaluation chart of Training & Development Program. 4

MBA HR 2

INDUSTRIAL RELATIONS & LABOUR ENACTMENTS MBA-II year (3rd Semester)

TIME:- 3 Hrs.

Maximum Marks : 100

Note :- The Question Paper contains 5 parts, Each question is from each unit. There is a choice given in each part. You have to attempt at least one question from each part. All questions are compulsory PART I Q1.- Define the term Industrial Relation and explain how does the concept of IR differ from the concept of HRM. Who are the 3 actors in IR ? Explain their role in IR system.

OR
Q2- What are the functions of IR Explain the functions and responsibilities of IR specialist. What are the approaches to IR ? PART II Q3.- Define the term Trade Union ? Why do workers join Trade Union and what are the different types of Trade Union ? Explain the 4 important types of union structure ?

OR
Q4- Compare and contrast the objectives of Trade Union in India ? Mention the problems faced by Trade unions. Why do Trade Unions in India fail to achieve their objectives ? Suggest measures for the successful functioning of Trade Unions? PART III Q5.- Why is discipline necessary in organization ? What type of discipline problem is most prevalent in organization? What type of discipline problem traditionally results in the most severe disciplinary actions &under what conditions should dismissal be used as a penalty.

OR
Q6- Define the term Workers Participation in Management & Explain its objectives? What are joint management councils? Explain their objectives and functions? What is Quality Circle ? Explain the organizational structure of Quality circle. PART IV Q7.- Explain in detail the following parts of the Payment Of Wages Act 1936 ( i) Objectives (ii) Main provisions, (iii) Administrations (iv) Assessment (v) Limitations

OR
Q7.- Explain in detail the following parts of the Employee State Insurance Act 1936 ( i) Objectives (ii) Main provisions, (iii) Administrations (iv) Assessment (v) Limitations PART V Q9.- Q7.- Explain in detail the following parts of the Industrial dispute Act ( i) Objectives (ii) Main provisions, (iii) Administrations (iv) Assessment (v) Limitations

OR
Q10- Q7.- Explain in detail the following parts of the Factorys Act 1948 ( i) Objectives (ii) Main provisions, (iii) Administrations (iv) Assessment (v) Limitations 5