Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

KHOA CNG NGH THNG TIN I HC THI NGUYN

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BI TP LN
Mn :Phn tch & tht k h thng
ti : QUN L H THNG KHCH SN
Sinh vin thc hin: H v tn : Trng Quang Li Lp Ging vin hng dn : : K5D

L Thu Trang

1 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Mc lc :
Phn 1: Kho st h thng thng tin qun l khch sn.....3
I : t vn ...4 II : Ni dung kho st h thng......4 1 . Mc tiu kho st......5 2 . Cc quy trnh hot ng ch yu......5 3 . Hin trng ca h thng c .6 4 . Mc ch hot ng ca h thng mi...7 5 . Ni dung qun l;;...8

Phn 2 : Phn tch h thng ..8

I : Biu phn cp chc nng...8 1 . Qun l phng..9 2 . Qun l t phng....,10 3 . Qun l dch v ...........10 4 . Qun l thanh ton hp ng.....11 5 . Thng k.12 II : Biu lung d liu ca h thng qun l khch sn.....13 2 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

1 . Biu ng cnh....13 2 . Biu lung d liu DFD mc 0.15 3 . Biu lung d liu DFD mc 1.17 a) DFD mc 1 ca chc nng qun l phng..17 b) DFD mc 1 ca chc nng qun l t phng20 c) DFD mc 1 ca chc nng qun l dch v....21 d) DFD mc 1 ca chc nng qun l thanh ton hp ng.....22 e) DFD mc 1 ca chc nng thng k.24 III: M hnh ho d liu thc th....26 1 : Biu quan h thc th ERD ..27 2 : Chun ha cc thc th ca h thng30 a) Thc th hp ng.30 b) Thc th ho n dch v .....31 c) Thc th bin lai....32 3 : Biu RDM ca h thng qun l khch sn34

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Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

PHN 1 : KHO ST H THNG THNG TIN QUN L KHCH SN

I : t vn
Hin nay khoa hc cng ngh ngy cng pht trin nhanh chng .Chng t c nhiu thnh tu to ln trong tt c cc lnh vc , ngnh ngh ca i sng x hi . c bit , s pht trin ca cng ngh thng tin lm cho vic qun l cc h thng thng tin tr nn tin li , an ton , c tnh t ng ho cao. Trong s phi ni n h thng qun l khch sn . l mt cng vic kh phc tp , v c mt lng thng tin cn qun l ln . Ton b cc hot ng ca khch sn nh t tr phng , qun l phng , thng k, k ton , cc hot ng dch v khc.. .i hi phi nhanh chng , chnh xc , cht lng phc v cao th mi p ng c nhu cu ca mt khch sn hin i , ph hp vi xu hng pht trin chung hin nay . Tuy nhin qua kho st tnh hnh chung mt s khch sn ti thnh ph Thi Nguyn -tnh Thi Nguyn ,em nhn thy vic qun l khch sn ni chung vn cha p ng c yu cu ca cc nh qun l cng nh ca khch hng . Cc khch sn c s lng phng v khch n thu phng nhiu . S phng cho thu c th ln ti hng trm phng .C loi phng dnh cho mt ngi ,c loi dnh cho hai ngi hoc hn(phng tr cho c gia nh ) ,do s ngi thu phng ti a c th ln ti hng trm thm ch hng nghn ngi .V vy cn phi c nhng ci tin tch cc cc quy trnh nghip v vi s p dng cng ngh 4 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

thng tin hin i , v cn xy dng mt m hnh mi ph hp , tin li cho khch sn nhm em li hiu qu kinh doanh cao nht.

II : Ni dung kho st v nh gi hin trng h thng

1) Mc tiu kho st Cng vic kho st nhm : Tm hiu hin trng ca h thng qun l khch sn c . Tm hiu cc yu cu cn thit i vi h thng trn vai tr : ngi qun l , nhn vin chuyn trch , khch hng ... Tm hiu thng tin mt s khch sn hin i (c bit l khch sn nc ngoi )thng qua nhiu hnh thc nh internet , phim nh .... So snh v i chiu tm ra mt mnh mt yu ca tng h thng kho st nhm a ra hng xy dng h thng mi ci tin hn so vi cc h thng c . Qua iu tra kho st , ta nhn thy quy trnh lm vic ca h thng khch sn , cng cc loi ho n s dng trong quy trnh nh sau: 2) :

Cc quy trnh hot ng ch yu

tra trong c s d liu xem c cn phng trng khng .Nu cn phng trng ph hp vi yu cu ca khch , s cho php khch t phng . Thng tin t phng bao gm : cc thng tin c nhn ca khch hng , s phng thu , thng tin v cc phng c thu, cc dch v yu cu nu c , gi c. My t ng lp mt

Khi c mt khch hng n t phng .Nhn vin l tn s yu cu my kim

5 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

mu ho n thng k tt c nhng thng tin trn a cho khch hng , v lu chng li trong c s d liu ca khch sn . Nu c g thay i trong cc thng tin k trn , khch hng s thng bo li cho nhn vin ca khch sn cp nht nhng thng tin (v d nh tng thi gian thu phng ) . My tnh s kim tra v lm vic . Khi c mt ngi khch tr phng , my tnh s tm thng tin v t phng a ra t bin lai thanh ton cho khch hng v khch hng c th yu cu dch v thanh ton .Tuy nhin mt khch hng c th thu nhiu phng v do mt ngi c th ng ra thanh ton cho nhiu bin lai . Trn mi ho n hay giy thng bo u ghi r : s phng thu, gi c , tn khch hng, ngy thu phng, ngy tr phng , tng tin , m phng , tn nhn vin lp ho n. Khi n hn tr phng m khch hng vn cha tr phng th my tnh s sinh ra bin lai thng bo cho khch hng . Do vic t v tr phng trong khch sn l thng xuyn lin tc ,nn h thng cn phi thit k vi tin cy cao , c th cp nhp v thm mi lin tc . Ngoi ra hng thng h thng my tnh s a ra nhng bo co thng k , nh gi qu trnh hot ng ca khch sn mt cch trung thc qua cc giai on .Cng vic ny gip cng ty c nhng chin lc kinh doanh thch hp nhm thu c li nhun cao nht . 3 .Hin trng ca h thng c Nh ni trn vn qun l phng , qun l khch thu phng , cc dch v , thng k l mt cng vic kh khn phc tp .Trong khi hin nay nhiu khch sn vn cn hot ng th cng ri rc , km hiu qu : 6 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

nhng khch sn nh th vic t tr phng thng lm bng phng php th cng trn giy t .V c mt s khc ng dng mt s trnh tin ch tng hiu qu lm vic nh tnh ton , thng k ,bo co bng Word , Excel Nn an ton tin cy khng cao, kh khn trong vic qun l v bo qun thng tin .Cng vic mang tnh th cng nn mt nhiu thi gian v cng sc . cc khch sn ln hn , c th p dng vic qun l thng tin hon ton bng my tnh , nhng quy trnh t tr phng , cc dch v cung cp vn cn th cng , kh nng t ng ho cha cao . Cha p ng c yu cu ca mt m hnh khch sn hin i . Hn na i vi nhng khch sn ln th h thng c th gm nhiu khch sn khc nhau , vic qun l c tm m rng , v vy cn phi c mt mi trng qun l tp trung thng nht gia cc khch sn. Nhiu khch sn vn cn kh khn trong vic trao i thng tin , Cp nhp thng tin vi nhau , trong vic thng tin cho khch hng , hay trao i cc dich v .... Vic thng k cp nht i mi , p dng cng ngh mi nhiu khch sn cn kh khn . Do h thng qun l kh cng knh ... H thng c cn gy kh khn trong khu thng k qun l , bo mt an ton ca mt s thng tin cha cao , mt s h thng cha phn quyn ngi s dng h thng . 4 .Mc ch hot ng trong h thng mi H thng c thit k p ng kh y nhng yu cu ca khch hng trong thi i cng ngh hin nay . H thng qun l cht ch ton b hot ng ca khch sn nh vic nhn -t tr phng , s dng tt c cc dch v v k ton . 7 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Nh cc thng tin c cp nht nhanh chng v chnh xc m cht lng phc v v dich v cho khch tng ln ng k . Ngoi ra , h thng phn tch ti chnh doanh thu , bo co thng k nhanh nhy chnh xc , r rng nn thun tin cho nh qun l ra cc chin lc qung co, i mi ,ci tin cc dch v mt cch hp l. H thng mi c nhng u im sau: Cp nht thng tin chnh xc , kp thi gip y nhanh tin ci tin dch v . Bao qut ton b cc dich v phc v ca h thng. Thit k giao din d s dng ,cho php cc nhn vin l tn cp nht cc thng tin lin quan mt cch t ng . H thng cho php phn quyn ngi s dng bo mt v lu li thng tin truy nhp tin cho vic kim sot quy trch nhim d dng . D dng in cc bng biu , thng k bo co di dng tp tin trao i . 5. Ni dung qun l a)Qun l khch thu phng : Khi c mt khch ng k thu phng , th c mt mu bin lai c sinh ra, ghi thng tin vo v n c lu vo mt danh mc khch thu phng ca khch sn .Khi cn thng tin g th c th vo xem li ,hoc c chnh sa g th vo lm . b)Qun l phng : Cc phng c thng k v qun l v tnh trng phng v cht lng phng . c nhng bo cao tnh trng phng cho thu ti mi thi im ,gip khch hng d dng chn phng ph hp vi nhu cu. V khi c khch thu phng th danh mc phng phi c nhng cp nht thay i l phng khng cn trng.... 8 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng c)Qun l vic mn tr phng

ti: Qun l khch sn

Cc mu bin lai s c sinh ra khi mt phng c t thu.V khi tr phng nhn vin s thng k ti chnh m khch hng cn phi tr v sinh ra bin lai cho khch hng.Khch hng c th tr tin theo nhiu phng thc khc nhau.

PHN 2: PHN TCH H THNG

Sau khi kho st h thng khch sn . Ta i vo phn tch h thng . Cng vic phn tch h thng bao gm : . Phn cp chc nng ca h thng . Tm hiu cc lung d liu ca h thng . Tm hiu cc t in d liu ca h thng . V biu mi quan h thc th .

I . Biu phn cp chc nng ca h thng

Cc chc nng chnh ca h thng : Qun l phng Qun l t phng Qun l dch v Qun l tr phng Thng k

9 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Qun l khch sn

Qun l phng

Qun l t phng

Qun l dch v

Qun l thanh ton hp ng

Thng k

Thm mi phng

Thm mi hp ng

To mi ho n DV

To bin lai thanh ton

Thng k phng trng

Cp nht phng

Cp nht hp ng

Lp danh mc ho n

To danh mc thanh ton

Thng k hp ng ht hn

Tm kim thng tin phng

Tm kim hp ng

Qun l thng tin dch v

Tinh tng thu

Thng k danh sch khch hng

Thng k tnh trng thu ngn

H1 : Biu phn cp chc nng ca h thng khch sn 1. Qun l phng Phng l i tng chnh ca h thng cn qun l .Do S lng phng trong khch sn l tng i nhiu nn cn phi c mt b phn c chc nng qun l phng nhm cp nht thng tin v phng mt cch thng xuyn do yu t hot ng nghip v ca khch sn : khch hng t v tr phng hng ngy nn phi c nhng thao tc qun l chng nh sau: Thm mi phng : Trong thc t cc h thng khch sn thng c s m rng ca quy c s h tng .Cc khu nh c th c xy thm chnh v th h thng qun l khch sn cn cho php kh nng thm mi phng qun l 10 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

nhng phng ny . Thng tin v phng mi phi c cp nht trong danh mc phng qun l v cho php i vo hot ng thu tr phng . Cp nht phng : khi b phn qun l cn thay i mt chi tit no v phng th h thng cho php sa i , cp nht tin .Tm kim thng tin phng : H thng cho php chc nng tm kim thng tin phng i vi cc tc nhn ca h thng. Tm kim phng : H thng cung cp chc nng tm kim phng cho php cc tc nhn tm kim thng tin v phng , t tr phng v qun l thng tin , thng k phng .

2. Qun l t phng : y l hot ng nghip v chnh ca h thng qun l khch sn . Cng vic qun l t phng gm : Thm mi hp ng : Khi c mt khch hng a ra yu cu t phng v yu cu c p ng ,th h thng t ng pht sinh ra mt mu hp ng lu thng tin t tr phng ca khch hng . Hp ng ny c qun l bi nhn vin ca khch sn . Khch hng ch c php tm kim thng tin v hp ng , a ra cc yu cu sa i , hu hp ng cho nhn vin , ch khng c php trc tip thay i thng tin trong hp ng . Cp nht hp ng : Khch hng c th yu cu thay i mt s thng tin trong hp ng nh thi gian thu , s phng thu, thng tin khch hng Khi h thng s thay i thng tin trong hp ng p ng nhng yu cu .

11 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Tm kim hp ng : Chc nng ny cho php cc tc nhn tim kim thng tin hp ng phc v cho mc ch qun l v thng k . 3. Qun l dch v : Khch sn khng nhng p ng vic cho thu phng m cn cung cp mt s dch v cn thit cho khch hng . y l mt trong nhng u im ca khch sn hin i . Chnh v th m dch v cng c qun l trong h thng .Cng vic qun l dch v gm . To mi ho n dch v :Khi mt khch hng a ra yu cu s dng mt dch v ca khch sn . Th h thng t ng sinh ra ho n qun l vic s dng dch v cho tng i tng khch hng . Lp danh mc ho n dch v : tnh c tng tin thanh ton cho khch hng , v phc v mc ich thng k . H thng phi lp mt danh mc ho n s dng dch v . Qun l thng tin dch v : Trong khch sn c th c nhiu loi hnh dch v khc nhau , d dng kim soat h thng cung cp chc nng qun l thng tin cc dch v . Vic ny cng nhm mc ch cho khch hng c th tm kim thng tin dch v mt cch d dng . 4 . Qun l thanh ton hp ng : H thng khch sn p ng chc nng thanh ton cho khch hng mt cch a dng v hnh thc chi tr . Cc cng vic chnh ca chc nng ny gm: To bin lai thanh ton : khi n hn tr phng khch hng s n bn l tn ca khch sn thanh ton . H thng s cung cp mt chc nng to ra bin lai thanh ton tnh tng tin phi chi tr ca khch hng gm c chi tr cho vic tr phng v s tin chi tr cho dch v . 12 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

To danh mc ho n : Cng vic ny nhm mc ch thng k ho n thanh ton . Vic to danh mc ho n thanh ton l do my t ng cp nht khi nhn vin l tn nhp thng tin ca mi ho n . Tnh tng thu : H thng thng xuyn cp nhp tnh tng tin thu c cho vo ti khon chung ca khch sn tin cho vic qun l . Cng vic ny l cn thit i vi bt c h thng khch sn no . 4. Thng k : Chc nng thng k l mt chc nng hu nh khng th thiu khi ta qun l bt c mt h thng thng tin no . Chc nng ny i khi con c gi l chc nng bo co . Cng vic ny nhm thun tin cho vic nh gi h thng mt cch cp nht nht cho ngi qun l .ng thi n cn cung cp d liu cho cc chc nng khc lm vic mt cch hiu qu .Mt s chc nng thng k c bn v quan trng nht ca h thng : Thng k phng trng : cng vic ny do my tnh t duyt v bo co nhn vin ca b phn qun l t tr phng bit thng tin cho khch hng . Thng k hp ng ht hn : H thng thng xuyn thng k nhng hp ng n hn tr phng thng bo cho khch hng . Thng k danh sch khch hng : Khch sn lu thng tin khch hng v thng k khch hng nhm nhiu mc ch : Bo cho b phn qun l dch v cho bit ch nhng khch hng no thu phng th mi c php s dng dch v ca khch sn .Ngoi ra vic thng k khch hng cn p ng vic kim sot an ninh v nhiu vn khc . Thng k tnh trng thu ngn . to bo co tnh hnh cho b phn qun l nh gi tnh hnh lm n ca khch sn 13 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Ngoi ra h thng cn thc hin mt s chc nng thng k khc tu theo yu cu ca b phn qun l v cc nhn vin trc tip iu khin , thc hin cc cng vic trong h thng .

II . Biu lng d liu ca h thng qun l khch sn :

1 _ Biu lung d liu mc ng cnh o Nhn tng th bn ngoi ta c th m t mt cch tng th nh sau : o Khch sn gm cc tc nhn l: Khch hng: Khch hng y l ngi n thu phng ca khch sn . Ta c th gi khch n thu phng l khch hng khi coi vic khch n t phng ca khch sn nh l mua mt loi hnh dch v c bit . Khch hng l ngi a ra yu cu thu phng ca khch sn v yu cu s dng cc loi hnh dch v . Khch hng c xem l mt tc nhn chnh ca h thng . H c quyn a ra yu cu t phng , yu cu lm hp ng thu phng, yu cu sa i thng tin trong hp ng i vi h thng v khi h ht thi hn thu phng , hay khng cn nhu cu thu phng na th h yu cu thanh ton hay hy hp ng . V h thng khch sn a ra thng tin p tr cho khch hng . Nhn vin : Nhn vin l tn gi chung ch nhng ngi tham gia chnh vo vic iu hnh h thng : nhn vin tip tn , nhn vin thu ngn ,nhn vin qun l dich v dch v Nhn vin da vo thng tin m khch hng a ra yu cu cho h thng yu cu h thng hot ng . V chnh nhn vin l ngi cp nht thng tin trn my tnh . B phn qun l . B phn qun l l ngi a ra cc yu cu cp nht thng tin v phng v yu cu h thng bo co cho h khi h yu cu. 14 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

yu cu s dng cc dch v khc

Yu cu t phng

Yu cu cp Nht hp ng

Yu cu thanh ton hp ng Khch hng

Thng tin phn hi

Yu cu tm kim Thng tin tr v Bo co

B phn qun l Bin lai thanh ton Kt qu ng k Nhc n hn tr phng

Qun l khch sn

Yu cu bo co Yu cu thm mi phng Yu cu cp nht phng Kt qu thanh ton

Cp nhp thng tin hp ng

Yu Cu tm kim

Nhp s liu thanh ton

Yu Cu thng k

Kt Qu Cp nht

Kt Qu tm kim

Nhn vin

H2 : Biu mc ng cnh h thng qun l khch sn

15 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng 2_ Biu lung d liu DFD mc 0 H thng gm c :

ti: Qun l khch sn

ch cc chc nng

Cc tc nhn

Cc kho d liu

Mi tn ch hng i ca cc lung d liu

16 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Thng tin hp ng

Yu cu cp nht hp ng Khch hng(KH) ng k t phng Yu cu tm kim Kt qu tm kim Nhc n hn tr phng Kt qu ng k Qun l t phng

Yu cu tm kim hp ng Thng tin chi tit hp ng

thng tin KH

Yu cu tm kim Kt qu tm kim Nhn vin

Yu cu n l s dng DV Tm kim DV Thng Tin Khch Hng Cp nht Kt qu ca yu cu thng tin DV Qun l dch v (DV) Kt qu tm kim Yu cu tim kim

Yu cu thanh ton

Bin lai thanh ton Qun l thanh ton hp ng Kt qu Yu cu tm kim Khch hng Yu cu thanh ton

Ho n dch v Yu cu tm kim Kh Thng tin ho n DV Khch hng Thng tin KH Yu cu tm kim thng tin KH Thng tin khch hng Kt qu tm kim

Tnh Tng thu

Bien Lai

Hp ng

Bin lai thanh toan

Yu cu tm kim Yu cu tm kim thng tin phng Qun l phng Yu Cu Bo Yu Thng CoYu Cu Tin Cu thm Phn Cp Mi Hi Nht Phng Phng B phn qun l Thng k Thng tin cp nht phng Bo Co Thng tin Phng mi

Yu cu Hp tm ng kim

Thng tin tr v

Yu Cu Tm kim

Thng tin Thng K

Phng

H3: Biu lung d liu DFD mc khng ca h thng qun l khch sn Nm chc nng chnh : 17 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng / qun l phng / Qun l t phng / qun l dch v / Qun l thanh ton hp ng / thng k C 3 tc nhn : / khch hng / nhn vin / b phn qun l C 6 kho d liu / phng / khch hng / hp ng / ho n dch v / dch v / bin lai thanh ton

ti: Qun l khch sn

I vo chi tit tng chc nng ca h thng ta c cc biu lung d liu mc 1 3 _ Biu lung d liu mc 1 a) qun l phng : Lung d liu chnh trong chc nng qun l phng : Tc nhn chnh ca chc nng ny l b phn qun l . B phn qun l a ra cc yu cu nh : Thm mi phng , cp nht phng , Tm kim thng tin phng . Cc yu cu ny a n cho cc chc nng ca h thng nh : Chc nng thm mi phng , chc nng cp nht phng, chc nng tm kim phng . Cc cc chc 18 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

ny cho php thc hin cc cng vic trn . Tc nhn thc hin thao tc ny cng chnh l b phn qun l v cng vi s tr gip ca my tnh . Thng tin cp nht , thm mi phng s c cp nht vo kho d liu phng . Cn ring kt qu tr v cho chc nng tm kim l b phn qun l . Kho d liu tham gia trong nhng lung d liu ny l kho phng

THM MI PHNG

NI DUNG SAU KHI THM MI

THNG TIN PHN HI HP NG

YU CU THM MI PHNG THNG TIN PHNG YU CU TM KIM

THNG TIN PHNG MI

YU CU CP NHT PHNG THNG TIN PHN HI

B PHN QUN L PHNG

YU CU TM KIM

KT Qu TM KIM

CP NHT PHNG

D LIU CP NHT PHNG NI DUNG SAU KHI CP NHT

TM KIM

PHNG

YU CU TM KIM

KT Qu TM KIM

H4 : DFD mc1 chc nng qun l phng 19 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng b) qun l t phng

ti: Qun l khch sn

NI DUNG CP NHT NI DUNGHP NG MI THNG TIN HP NG THM MI HP NG

YU CU T PHNG

HP NG

KT Qu YU CU

KT Qu TR V CHO H THNG

YU CU TM KIM

KT Qu TR V

YU CU TO MI HP NG

TM KIM THNG TIN HP NG

NHN VIN

KHCH HNG

KT Qu TR V KH YU CU TM KIM

YU CU CP NHT HP NG

THNG TIN TM KIM

CP NHT HP NG

KHCH HNG YU CU CP NHT

KT Qu TR V NI DUNG SAU KHI CP NHT

H5: biu DFD mc mt chc nng qun l t phng Cc lung d liu chnh trong chc nng qun l t phng Khch hng a ra yu cu t phng i vi h thng . Nhn vin l tn 20 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

da vo thng tin khch hng yu cu a ra yu cu h thng to ra mt 1ci hp ng cho khch hng . Ngi i din cho h thng nhp d liu cho hp ng l nhn vin. Hp ng mi s lu trong kho d liu hp ng . Khi khch hng mun sa i thng tin trong hp ng. Khch hng a ra yu cu cp nht cho h thng .Nhn vin da vo cng a ra yu cu h thng cp nht .H thng s lu kt qu cp nht vo kho d liu hp ng. Khch hng c th tm kim thng tin trong kho d liu hp ng nhng khng c php sa i trc tip thng tin trong hp ng . c) Qun l dch v Khi mt khch hng a ra yu cu s dng mt dch v no . H thng qun l dch v tm kim trong kho d liu dch v xem tn khch hng c trong kho khch hng . Nu khch hng c tn trong kho th cho php c s dng dch v v ngc li . Khi yu cu ca khch hng c p ng th h thng pht sinh ra mt ho n . Ho n ny c lu trong danh mc ho n dch v . Ngoi ra khch hng cn c th tra cu tm kim thng tin v tng loi hnh dch v ca khch sn .

21 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

LP DANH SCH HO N

YU CU TO HO N KT QU

NHN VIN

YU DANH CU SCH LP HA DANH N SCH

TO MI HO N

HO N HO N DCH V

QUN L THNG TIN DCH V

THNG TIN V DCH V TM KIM

KT Qu TM KIM Y TM KIM KHCH HNG

YU CU S DNG DCH V THNG TIN TR LI

KHCH HNG

H6: DFD mc 1 biu din chc nng qun l dch v

d) biu qun l thanh ton hp ng 22 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

DANH SCH TR V HP NG YU CU LP DS YU CU TM KIM YU CU TO BIN LAI TO BIN LAI THANH TON NHN VIN

LP DS HO N THANH TON

THNG TIN HP NG

YU CU TM KIM

YU CU TNH TNG THU NGN SCH

KT Qu YU CU BIN LAI THANH TON THNG TIN HO N

KT Qu TM KIM

YU CU TM KIM

BIN LAI THANH TON HO N DCH V

YU CU THANH TON BIN LAI THANH TON

KHCH HNG

DANH SCH BIN LAI

YU CU TM KIM

BO CO THU NGN

TNH TNG THU NGN SCH

H7 : DFD mc 1 chc nng thanh ton hp ng

23 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Lung d liu chnh ca chc nng ny l : Khi khch hng tr phng . Chnh l h a ra yu cu thanh ton . H thng s kim tra xem tng tin phng trong hp ng ca khch hng v tin dch v nu c a ra mt bin lai thanh ton cho hp ng . H thng cp nht thng tin ca bin lai thanh ton vo danh mc thanh ton . H thng ly d liu t danh mc bin lai thanh ton tnh tng thu ngn . e) Thng k Cc lung d liu chnh : Khi tc nhn a ra yu cu thng k phng trng . H thng kim tra kho d liu phng duyt a ra danh sch phng trng . Kt qu tr v cho tc nhn thng qua h thng. Khi tc nhn a ra yu cu thng k hp ng ht hn : H thng kim tra khod liu hp ng a ra danh sch hp ng n hn thanh ton. Khi tc nhn a ra yu cu thng k danh sch khch hng : H thng kim tra kho d liu khch hng a ra danh sch khch hng ca khch sn . Khi tc nhn a ra yu cu thng k tnh trng thu ngn . H thng kim tra kho d liu bin lai thanh ton a ra bo co cho tnh trng thu ngn cho khch sn.

24 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

KT Qu TM KIM

YU CU TM KIM

PHNG
YU CU TM KIM

THNG K HP NG HT HN

THNG TIN PHNG

B PHN QUN L
KT QU KT QU

YU THNG CU TIN TM HP KIM NG

YU CU THNG K DS HP NG HT HN

THNG K PHNG TRNG

YU CU TM KIM

YU CU TM KIM

HP NG

DANH YU SCH CU THNG PHNG TRNG KE

THNG K DS KH

DANH SCH KH

NHN VIN

YU CU THNG K

THNG TIN YU KH CU TM KIM

KT Qu

YU CU THNG K

KHCH HNG

B PHN QUN L

BO CO TI CHNH

THNG K TNH TRNG THU NGN

YU CU TM KIM

YU CU BO CO

KT Qu THU NGN

BIN LAI THANH TON

H8 : Biu DFD mc1 chc nng thng k . 25 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

III. M hnh ho d liu thc th .

1_ Biu quan h thc th ERD Sau qu trnh kho st ta thu c mt s cc biu mu cha cc thuc tnh ca cc thc th di dng vt l nh sau : a) Hp ng thu phng :

CNG HO X HI CH NGHA VIT NAM

c lp -T do - Hnh phc

HP NG THU PHNG
M s H . Khch sn : ... Khch hng : ........ Tui .. a ch ... ST Chng minh th /S h chiu . S phng thu Phng 1 : M phng Kiu phng : n/i Loi phng . n gi.. . 26 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Phng 2 : .. Thi gian thu Hnh thc tr . Yu cu c bit Ch k .. b) Ho n dch v Ho n dch v: M ho n M khch hng Tn dch v S lng Tin dch v - M dch v - n gi - Thi gian s dng

c) Bin lai thanh ton Bin lai thanh ton : - M bin lai - Maphong - MaH - DongiaP

- M ho n dch v - Tin dch v Quan st cc biu mu trn ta thy mt s danh t xut hin nhiu trong vic qun l thng tin trong h thng.S th hin ca n nhiu .V n c h thng lu tr . chnh l cc thc th ca h thng , Cc thc th gm c: Chi tit khch hng Danh mc khch hng 27 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Danh mc dch v Ho n dch v Chi tit t phng Danh mc t phng Chi tit hp ng Danh mc hp ng Bin lai thanh ton Danh mc bin lai thanh ton
C I T TK H H I H C HN G D N M CD H A H C V

DN MC A H K HH N HC G

H ND H O C V

C I T TP G H I H N

C I T TH P H I N G

B NL I T A H IE A H N T ON

DN MC A H P G H N

D N M CH P A H N G

D N M CB N A H IE L I T A HT A HN ON

H9 : Biu quan h thc th ERD

28 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng c t :

ti: Qun l khch sn

Bt c mt chi tit khch hng no cng phi thuc vo mt danh mc khch hng . Cn mt danh mc khch hng th c th cha nhiu hoc khng cha thng tin v bt c mt khch hng no. Danh mc khch hng v danh mc hp ng c quan h n-n vi nhau . Nn ta ly mt thc th trung gian l CHI TIT HP NG biu din mi quan h gia chng . Danh mc khch hng c quan h 1 n vi chi tit hp ng . Mt danh mc khch hng lu thng tin v nhiu khch hng , m mt khch hng c mt hp ng thu phng . Mt danh mc hp ng lu thng tin ca nhiu chi tit hp ng . Chi tit phng c quan h 0-n vi chi tit hp ng . Bt c mt hp ng no cng ng k thu mt phng hay nhiu , nhng mt phng th c th chng c thu nn khng c lu thng tin trong hp ng . Mt danh mc phng c th khng lu thng tin v phng no , hay lu thng tin v nhiu phng . Mt phng th bt buc phi thuc mt danh mc phng no y . Mt bin lai thanh ton th dng thanh ton cho mth hp ng thu phng . V mt hp ng thu phng th bt buc phi c thanh ton bi mt bin lai thanh ton . Nn quan h gia chng l quan h 1 -1 Mt danh mc thanh ton c quan h 0-n vi bin lai than ton . Mt danh mc thanh tan c th lu nhiu bin lai thanh ton hoc khng bin lai no . Mt bin lai thanh ton c quan h 0-n vi ho n dch v . Mt bin lai c th dng thanh ton cho nhiu ho n dch v ng vi mt khch hng . Mt danh mc dch v c th lu thng tin v nhiu ho n dch v .

29 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

2_ Chun ho cc thc th c bn ca h thng a) Chun ho thc th hp hp ng Thuc tnh ban u cha chun ho MaH MaKH TenKH TuoiKH iachiKH ST SCM/HC Sophong MaPhong Loaiphong Kieuphong DongiaP Thoi_gian_thue Hinh_thuc_tra Yeu_cauB Chun ho dng 1 1NF MaH MaKH TenKH TuoiKH iachiKH ST SCM/HC Sophong Hnh_thuc_tra Thoi_gian_thue Yeu_cauB MaH,Maphong Loaiphong Kieuphong DongiaP Chun ho dng 2 2NF MaH MaKH TenKH TuoiKH iachiKH ST SCM/HC Sophong Hinh_thuc_tra Thoi_gian_thue Yeu_cauB MaH, Maphong Maphong Loaiphong Kieuphong DongiaP Chun ho dng 3 3NF MaH MaKH Sophong Hinh_thuc_tra Thoi_gian_thue Yeu_cauB MaKH TenKH TuoiKH iachiKH ST SCM/HC MaH,Maphong Maphong Loaiphong Kieuphong DongiaP

30 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng Cc thc th thu c sau khi chun ho gm

ti: Qun l khch sn

Hpng ( MaH , MaKH, Sophong, Hinh_thuc_tra, Thoi_gian_thue , yeu_cauB) Khchhng(MaKH, TenKH , TuoiKH , iachiKH , ST , SCM/HC) Chi tiet dt phng ( MaH , Maphong) Phng ( Maphong , Loaiphong, Kieuphong ) Ch - KH : khch hng - H: hp ng - ST: s in thi ca khch hng - SCM/HC : s chng minh/ s h chiu ca khch hng - Yeu_cauB : yu cu c bit V d nh phng c hao ti khng Khch c yu cu phc v n ung ti phng khng .

31 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

b) Chun ho thc th ho n dch v thuc tnh ban u cha chun ha MahoadonDV MaKH MaDV TenDV ongiaDV Thoigian_sd Soluong tiendichvu chun ho dng 1 1NF MahoadonDV MaKH tiendichvu MahoadonDV,MaDV TenDV ongiaDV Thoigian_sd Soluong chun ho dng 2 2NF MahoadonDV MaKH Tiendichvu MahoadonDV,MaDV Thoigian_sd Soluong MaDV TenDV ongiaDV Chun ho dng 3 3NF MahoadonDV MaKH Tiendichvu MahoadonDV, MaDV Thoigian_sd Soluong MaDV TenDV ongiaDV

cc thc th thu c sau khi chun ho gm i. Ho n dch v (MahoadonDV,MaKH,Tiendichvu) ii. Dng hoa n dch v (MahoadonDV, MaDV,Thoigian_sd, Soluong) iii. Dichvu (MaDV,TenDV, ongiaDV) Ch - DV: dch v - Tiendichvu : tng tin dch v ca tt c yu cu cho mt khch hng . oc tnh bng Soluong x dongiaDV( so lan s dung dch vu nhan vi dongiaDV 32 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

la so tin phi tr cho mt ln s dng dch v ) mt khch hng th c th s dng nhiu loi hnh dch v vi s ln s dng c th l khc nhau . - Thoi_gian_sd : thi gian s dng ca mi ln s dng , c thng k c) Chun ho thc th bin lai thanh ton :

thuc tnh ban u cha chun ha Mabienlai MaH Maphong ongiaP MahoadonDV Tiendichvu Tongtien

chun ho dng 1 1NF Mabienlai MahoadonDV Tiendichvu MaH Tongtien Mabienlai ,Maphong ongiaP

chun ho dng 2 2NF Mabienlai MahoadonDV Tiendichvu MaH Tongtien

Chun ho dng 3 3NF Mabienlai MahoadonDV MaH Tongtien MahoadonDV

Mabienlai ,Maphong Maphong ngiaP

Tiendichvu Mabienlai,MaPhong MaPhong ongia

33 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Ch Tng tin : tng s tin phi tr ca khch hng .bao gm c tin thu phng , tin s dng dch v cc thc th thu c sau khi chun ho l i. Bien lai(Mabienlai, MahoaonV,MaH) ii. Ho n dch v( MahoadonDV, Tiendichvu) iii. Chi tiet tra phong(Mabienlai,Maphong) iv. Phong(Maphong,ongia)

Tp tt c cc thc th thu c sau khi chun ho l: Hpng ( MaH , MaKH, Sophong, Hinh_thuc_tra, Thoi_gian_thue , yeu_cauB) Khchhng(MaKH, TenKH , TuoiKH , iachiKH , ST , SCM/HC) Chi tiet dt phng ( MaH , Maphong) Phng ( Maphong , Loaiphong, Kieuphong ) ho n dch v (MahoadonDV,MaKH,Tiendichvu) dng ho n DV (MahoadonDV, MaDV,Thoigian_sd, Soluong) Dichvu (MaDV,TenDV, ongiaDV) Bien lai(Mabienlai, MahoaonV,MaH) Chi tiet tra phong (Mabienlai,Maphong)

34 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

3 - Biu RDM ca h thng qun l khch sn Sau khi chun ho ta thu c 9 thc th nh trn . Cc thc th c mi quan h vi nhau thng qua ma trn thc th kho sau y

thuc tnh kho MaH Ma phong MaKH MaHoa donDV MaDV Mabien lai

hp ng x

Khch hng

Chi tit t phng x x

Phng

Ho

Dng DV

Dch v Bien lai Chi tit tr phng O x

nDV Hon

x O x x x x x O

35 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com

Bi tp ln mn: Phn tch thit k h thng

ti: Qun l khch sn

Sau khi thit lp c mi quan h gia cc thc th trong kho ta thit lp c biu quan h thc th RDM sau

K h c h h n g M aK H T enK H tu o iK H D Ia C h iK H ST SCM C /H

H p ng M aH M aK H S ph on g H inh th u c _ _tra T h o_gia n ue i _th Y u au B _c

H O N D C H V

M aH oadonD V M aK H T Ie n d ic hv u

C h i tit t p h o n g M aH M a p ho ng

B I N L A I

D N G H O N D C H V

M ab ie n la i M a H o a on D V M aH

M aH o a o n V , M aD V T h o ig ian d _s s o lu o n g

P hng
C h i ti t T r p h o n g

M aP hong L o a ip h o n g K ie u P h o n g

D C H V

M a bie n la i M a ph o n g

M aD V T enD V o n g ia V

H10: Biu RDM ca h thng qun l khch sn

36 Trng Quang Li / Lp K5D/ Email :truongquangloi@gmail.com