Ngan Hang Cau Hoi Ap

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Stt
1.Loi cu hi Trc nghim mt la chn Trc nghim mt la chn
2.LNH VC NGHIP V
3.Nghip v cp 1
8.Ni dung
CHM SC KHCH HNG CHM SC KHCH HNG
Nhn vin k thut n nh khch hng x l s c PSTN, tuy nhin khch hng li t thi cau c, phn nn v dch C NH v ca Viettel v cung cp mt s thng tin tt p v i th. Bn s:
Trc khi n nh khch hng, nhn vin k thut gi C NH in v hn thi gian. Tuy nhin khi n ni, khch hng khng c nh v vic t xut. Bn s:
Trc nghim mt la chn
CHM SC KHCH HNG
Khch hng t cho mnh bit rt nhiu v t mun sai C NH khin nhn vin. Trong tnh hung ny, bn s x l nh th no?
Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn
CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG
Nhn vin k thut ang sa my tnh cho khch hng A, nhng khch hng B nh bn cnh cng ang gp s c v C NH mun sa (tuy nhin KH B cha gi ln Tng i). Bn s gii quyt tnh hung ny nh th no? Khi n nh khch hng gii quyt s c PSTN, tuy nhin trong qu trnh x l cn kim tra ng dy trm C NH chnh, trng hp ny K thut cn di chuyn sang khu vc khc kim tra. Bn x l nh th no? Hm nay l thi hn cui cng khch hng yu cu nhn vin n x l. Nhng khi n nh khch hng, ch thy c C NH tr nh v trong nh c nhiu c gi tr. Bn s gii quyt tnh hung ny nh th no? Sau khi x l s c cho khch hng, khch hng mun cm n nn mi nhn vin k thut li chi, nhng bn C NH vn cn 1 s c na cn x l trc khi kt thc ca trc. Bn s gii quyt tnh hung ny nh th no? cm n nhn vin k thut, khch hng t mun mi i ung nc. Bn s x l tnh hung ny nh th no?
C NH
Trc nghim mt la chn
CHM SC KHCH HNG
C NH
Khch hng mun bit mt s thng tin v gi cc mi. Bn s:
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Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn
CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG
C NH Sau khi x l s c cho khch hng. Bn s:
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Khi nhn vin k thut n nh x l s c cho khch hng, C NH khch hng c mun so snh gia sn phm ca Viettel v sn phm ca VNPT. Bn s x l nh th no? Trng hp nhn vin k thut n nh khch hng x l, C NH nhng ti thi im con khch hng ang quy khc. Bn s x l nh th no? Trong qu trnh ang ngi ni chuyn vi khch hng khi C NH va x l xong s c, khch hng hi v mt s trang Web cm. Bn s x l nh th no? Khch hng gi ln Tng i c TV t vn v chng trnh khuyn mi (CTKM), nhng sau 1 thng khch hng C NH mi c nhu cu lp t v khi nhn vin Viettel n nh lm hp ng th ht CTKM c. Bn s x l tnh hung ny nh th no? Khi bn n nh x l s c cho khch hng nhng khch C NH hng ht li khen ngi cht lng dch v v cch phc v khch hng ca mng khc, bn s:
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Trc nghim mt la chn
CHM SC KHCH HNG
Khch hng gi in c nhu cu lp t mi PSTN, nhng C NH nhn vin k thut n nh trin khai th khch hng c t chi v t chi khng lp t. Nu l bn, bn s:
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Trc nghim mt la chn
CHM SC KHCH HNG
C NH
Bn n nh khch hng bo dng my tnh v kim tra ng dy nhng nh khch hng ch c tr con, bn s:
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Trc nghim mt la chn
CHM SC KHCH HNG
Bn ang x l li ti nh khch hng, ngi hng xm bn C NH cnh yu cu nh bn sang gip v khch hng ang cn s dng dch v trong ngy hm nay, bn s:
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Trc nghim mt la chn
CHM SC KHCH HNG
Sau khi x l s c ti nh khch hng, khch hng t C NH cm n bn v hi thm nhng vn khng thuc phm vi x l ca nhn vin k thut nh bn, bn s:
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Trc nghim mt la chn
CHM SC KHCH HNG
Sau khi x l s c cho khch hng, khch hng t cm C NH n bn bng cch bi dng cho bn tin ung ncbn s:
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Trc nghim mt la chn
CHM SC KHCH HNG
Trn ng n nh khch hng x l s c, bn gp 1 tai nn v bn a ngi b nn n bnh vin nn n C NH mun 1h30 pht so vi cuc hn vi khch hng. Ti nh khch hng, bn thy khch hng t v bc bi v bn n mun, bn s: Khch hng gi in vo my cm tay ca bn ngoi ca trc ca bn nh bn n ni li ng dy mng do tri ma C NH nn b t( v cch 2 tun, bn n x l s c ti nh khch hng v li s T). Tip nhn cuc gi ny, bn s: Khch hng c nhn vin tng i t vn nu lp t ADSL s c CTKM tng Modem, nhng ti thi im nhn C NH vin KT ti nh khch hng lp t th ht CTKM nn khch hng phi ng ph mua ModemKhch hng cm thy bc mnh v ni Viettel la khch hng Bn ti nh khch hng x l s c nhng khch hng mun khiu ni thi phc v ca nhn vin KT khc ( C NH cch 2 tun ti nh khch hng x l v c thi kh chu khi khch hng thc mc v s c m Viettel x l cha trit ), ngi nhn vin
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Trc nghim mt la chn
CHM SC KHCH HNG
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Trc nghim mt la chn
CHM SC KHCH HNG
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Trc nghim mt la chn
CHM SC KHCH HNG
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Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn
CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG
Khi bn ti nh khch hng x l s c, khch hng phn nh cht lng mng Internet ca Viettel gn y khng n C NH nh, thng xuyn khng truy cp c dch v gy nh hng rt ln n cng vic ca khch hng. Nu l bn trong trng hp ny, bn s: Khi bn n nh khch hng x l s c theo yu cu ca khch hng th khch hng yu cu chm dt ngay hp ng C NH s dng dch v v theo khch hng phn nh, gn y tn hiu PSTN ca Viettel rt ti, khch hng thng xuyn b gin on lin lc, nu bn Bn c c n nh khch hng theo phn cng ca i KT, nhng khi bn n nh, khch hng cng quyt khng C NH ng bn, m yu cu i trng hoc Gim c ca bn trc tip n x l v vi nhn vin trc lm khch hng bc mnh do x l khng tri Khi khch hng yu cu nhn vin n nh kim tra, nhng C NH nh khch hng lun di vng ch c nh t 20h hng ngy, k thut hng dn khch hng nh th no?
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C NH
Khch hng thng xuyn ch v phn nh v cht lng dch v, bn s phn ng nh th no?
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C NH
Trong trng hp x l li cho khch hng nhng khch hng khng ng v c thi bt lch s:
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Sau khi khc phc xong li cho khch hng v vn pht sinh khi khch hng s dng dch v, khch hng nh nhn C NH vin k thut x l cho khch hng li khc thit b i km ca khch hng ang s dng. Bn s x l:
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C NH Yu t to nn quyt nh vic lm tha mn khch hng:
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C NH Ti sao li cn phi chm sc khch hng?
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Trc nghim mt la chn
CHM SC KHCH HNG
C NH
Khi h tr khch hng x l li pht sinh, li ca khch hng cha khc phc c, bn s:
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Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn Trc nghim mt la chn
CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG CHM SC KHCH HNG
C NH
Nhng nguyn tc c bn nht ca chm sc khch hng l g?
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C NH
Theo bn, iu u tin khch hng quan tm v s dng dch v?
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C NH
Nu mt nhn vin ca Viettel c thi khng tt vi khch hng th iu c ngha l?
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C NH Khi khch hng phn nn v cc dch v ca Viettel th:
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Trc nghim mt la chn Trc nghim mt la chn
CHM SC KHCH HNG CHM SC KHCH HNG
C NH
Nu trong khi giao tip bn gi khch hng bng tn ring ch khng phi ch gi chung chung l anh/ch:
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C NH
Trong qu trnh s dng dch v, khi cc hng hc hay s c pht sinh, iu khch hng mun l:
9.Phng n
10.P/Ang
a. Lng nghe v kho lo gi khch hng ni v vn lin quan n cng vic b. ng cm v st sng trc vn ca khch hng c. Chng minh nh cung cp no cng c s c, quan trng l thi ca nhn vin a. Gi li cho khch hng v tip tc ch nu khch hng vn mun nhn vin k thut ch v ang trn ng v b. Do hn trc nn khi khch hng khng c nh, nhn vin k thut s khng ch c. Tip tc ch n khi khch hng v nh a. khch hng hi lng, bn s lm theo nhng yu cu ca khch hng b. Hy khch hng gii by ht kin ca mnh, s tho hip lc ny l cn thit tuy nhin cn kho lo t chi khi mnh gii quyt xong cng vic c. Tt c cc phng n u a. T chi v yu cu khch hng B lm theo ng quy trnh gi ln Tng i trc b. Lng nghe khch hng B trnh by vn , thuyt phc khch hng B ch x l cho khch hng A trc sau s x l cho khch hng B c. Nhit tnh v x l vn cho k a. Gii thch nguyn nhn cn di chuyn sang khu vc khc, sau hn thi gian quay li b. Hn khch hng s x l vo ngy mai v hin ti phi kim tra ng dy trm chnh khu vc khc c. Hn khch hng sau 02h s quay li x l a. Tin hnh kim tra v x l bnh thng b. Ch khch hng v mi tin hnh kim tra v x l c. Sang nh bn cnh nh s gip xc nhn i k thut n nh khch hng v li li nhn cho khch hng a. Cm n khch hng v xin php dp khc s quay li b. hi lng khch hng nn ngi chi v tip chuyn khch hng c. Cm n v vi vng ra v d. Tt c cc phng n u ng a. Nhit tnh v nhn li khch hng hi lng b. Cm n khch hng v xin php v ang cn 1 s c khch hng khu vc khc ang ch c. Cm n v t chi li mi ca khch hng
a. T chi cung cp thng tin v hng dn khch hng gi ln Tng i c t vn b. Nhit tnh v ci m cung cp thng tin trong trng hp bn bit chnh xc v hng dn khch hng gi ln tng i c t vn chi tit hn c. Cung cp cc thng a. Xin php khch hng v ra v b. ngh khch hng kim tra li my tnh, k giy xc nhn c. ngh khch hng kim tra li my tnh, k giy xc nhn v cung cp s Tng i trong trng hp cn h tr a. Nu nhc im v ph phn i th b. Nu ra nhng im mnh ca Viettel c. Tt c cc phng n u ng a. Ngi ch khch hng b. Xin php khch hng lc khc quay li c. Xin php khch hng tin hnh x l s c a. Nhit tnh cung cp thng tin cho khch hng b. Phn i v t thi khng thch c. Xin li, gii thch v khng cung cp thng tin cho khch hng a. Khng quan tm n vn khch hng trnh by b. Xin li khch hng v kim tra li thng tin c. Lng nghe, kin nhn, gii thch v nu nhng u im ca CTKM mi cho khch hng a. Vui v lng nghe kin ca khch hng v kho lo hng khch hng cp ti vn m khch hng cn x l, cm n khch hng s dng dch v ca Viettel. b. C gng ni tht tt v dch v ca Viettel v a ra nhng dn chng c th cc tnh hu a. T thi bc bi v khch hng lm mt thi gian ca nhn vin k thut b. Khng phn ng g v xin php ra v c. Vn gi thi vui v giao tip vi khch hng khch hng hiu bt c khi no khch hng c nhu cu, Viettel sn sng phc v a. Sang nh hng xm nh gip xc nhn c nhn vin k thut n kim tra, sau li tin nhn (bng mu giy hoc nhn tin) c nhn vin k thut n v hn ngy n kim tra cho khch hng b. Sang nh hng xm nh ngi ln cng sang nh khch
a. T chi ngi hng xm nh khch hng v bn ch lm vic theo s phn cng ca i b. La li gii thch vi ngi hng xm ca khch hng v quy nh tip nhn trng hp ca ngi hng xm khch hng thng cm. c. Ch lng nghe ngi hng xm t a. Thng thn t chi v y khng phi trch nhim cng vic ca bn b. Tr li khch hng l khng bit v lnh vc ny, nn khng tr li c. Kho lo xin li khch hng v hng dn khch hng gi ln tng i h tr ca Viettel c gii p. Ha a. Vui v nhn tin ca khch hng v cm n khch hng quan tm n nhn vin k thut b. Vui v nhn tin ca khch hng v cm n khch hng quan tm n nhn vin k thut, cho s in thoi cm tay ca bn bt c khi no khch hng cn, bn a. Ni li xin li khch hng v nhanh chng x l cho khch hng. b. Ni li xin li khch hng, c th thng tin s qua v l do khin bn n mun v nhanh chng x l s c c. Khng ni g v vic bn n mun lm khch hng phi ch, x l s c th a. Xin li khch hng v y l thi gian ngoi ca trc ca bn, hng dn khch hng gi ln s h tr ca tng i b. Tip nhn trng hp ca khch hng v ch ng gi in v i c k hoch ti nh khch hng x l. c. Tt c cc phng n u a. Lng nghe khch hng ni v khng nh c CTKM ti thi im khch hng gi ln tng i, sau bnh tnh gii thch ht CTKM. Bn cnh , thng tin ti khch hng trong qa trnh s dng s c nhiu chng trnh chm sc khch hng khc rt hp d a. T khng quan tm ti nhng li khch hng phn nn, tp trung vo vic x l s c cho khch hng mt cch nhanh chng b. Hi r hn v s vic m nhn vin kia khin khch hng khng hi lng, xin li khch hng v ha s chuyn phn nh ca khch
a. Kim tra, tm hiu nguyn nhn v x l cho khch hng mt cch nhanh chng b. Ghi nhn phn nh ca khch hng, xin li khch hng khch hng hiu nhng phn nh ca khch hng gip Viettel nng cao cht lng dch v. Sau , kim tra, tm hiu ng a. Cm n khch hng s dng dch v trong thi gian qua v thc hin ng yu cu ca khch hng. b. Cm n khch hng s dng dch v trong thi gian qua, gi v s c m khch hng ang gp phi, t thi chia s v quan tm thc s ti vn a. Lng nghe kin ca khch hng, gi khch hng v s c cn khc phc, nhanh chng kim tra, x l trit gip khch hng s dng dch v bnh thng , khng qun li h tn v a ch lm vic th hin trch nhim ca mnh vi vn ca kh a. Gi in trc hng dn khch hng lin lc ln tng i c nhn vin tng i h tr trc tip. b. Gi in trc lin lc vi khch hng hn thi gian thun tin trong gi hnh chnh. c. Gi in trc v n nh khch hng lc khch hng a.Thng tin n khch hng rng mi dch v u c u im, c im khc nhau, nhn mnh cung cp cho khch hng nhng u im ni bt ca Viettel, u tin cung cp nhng u im hay dch v c o ca Viettel m i th khng c - Cm n khch hng a. Xin php v hm sau n x l tip. b. Hng dn khch hng gi ln tng i c h tr. c. Vn h tr khch hng v lch s gii thch cho khch hng hiu. a. Kim tra li , nu c th khc phc c th h tr khch hng lun. b. C kim tra nhng hng dn khch hng mang thit b n trung tm bo hnh c h tr tt nht c. Khng p n no ng. a.Yu t sn phm, thun tin.
b.Yu t sn phm, con ngi. c. Khng phng n no ng.

a. Chm sc khch hng l mt trong nhng tiu ch hng u quyt nh s thnh cng ca mi nh cung cp dch v, khch hng c quyn c bit v dch v v chng ta c ngha v phi p ng nhu cu . H tr lm cho khch hng hi lng v tho mn
a. Xin li khch hng, x l s b vn ca khch hng v gii thch r l do. b. Xin li khch hng, hn khch hng ngy khc nhn vin h tr tip. c. Xin li khch hng , x l so b cho khch hng v hng dn khch hng ch kim tra li. a. Gi li ha, thi tt, lng nghe khch hng, am hiu v dch v. b. Gi li ha, thi tt, lng nghe khch hng, am hiu v dch v, tip nhn kin. c. Gi li ha, thi tt, lng nghe khch hng, am hiu v dch v, quan tm gip . a. Khuyn mi b. Thi phc v. c. Cht lng dch v. a. Khch hng s c n tng khng tt v c doanh nghip Viettel b. Khch hng s c n tng khng tt v nhn vin c. Khch hng coi l chuyn bnh thng a. Nhn vin Call Center c trch nhim phi lng nghe b. Bt c c nhn no ca Viettel cng phi c trch nhim lng nghe c. Nhn vin Call Center, Lnh o cng ty c trch nhim phi lng nghe a. iu s cho thy bn nhn nhn h vi t cch mt c nhn ni ring ch khng phi i tng khch hng chung chung, qua th hin s tn trng ca bn vi khch hng b. iu lm khch hng kh chu v cm thy bn qu sung s c. iu lm k a. Nghe li xin li t pha bn b. Khch hng mun bit ai s phi chu trch nhim, ti sao hng hc li xy ra c. Khch hng mun khc phc s c tht nhanh
CNG TY VIN THNG VIETTEL TRUNG TM C NH
CNG HA X HI CH NGHA VIT NAM C LP - T DO - HNH PHC
H Ni , Ngy th
NGN HNG CU HI KIM TRA NH K CHC DANH NHN VIN/CTV DY MY

STT Loi cu hi TN Lnh vc nghip v Cng ngh thng tin Cng ngh thng tin Nghip v cp 1 My tnh Nghip v con cp 2 Card mng Card mng Ni dung Khi lp t ADSL m my tnh khng c card mng th ta c th s dng cng kt ni no sau y thay th? Khi biu tng kt ni mng task bar (biu tng hai my tnh chng ln nhau) gc phi mn hnh c biu tng gch cho mu th c ngha l g? Khi biu tng kt ni mng task bar (biu tng hai my tnh chng ln nhau) gc phi mn hnh c biu tng du chm than mu vng v hin ln ch IP conflick th c ngha l g? Phng n tr li A. Cng COM B. Cng PS/2 C. Cng USB D. Cng LPT A. My tnh b mt kt ni mng B. Card mng cha c t a ch IP C. Card mng cha c khai bo DHCP A. Kt ni t my tnh n modem b mt B. Card mng b disable C. Card mng cha c khai bo DHCP D. My tnh t a ch IP trng vi mt my tnh khc trong mng A. Kt ni t my tnh n modem b mt B. Card mng b disable C. Card mng cha c khai bo DHCP D. My tnh cha c cu hnh a ch IP A. Kt ni t my tnh n modem b mt B. Card mng b disable C. Card mng cha c khai bo DHCP D. My tnh t a ch IP trng vi mt my tnh khc trong mng A. Vo Start-> Run g cmd, g ipconfig /all. a ch IP dng IP Address l a ch IP ca modem. B. Vo Start-> Run g cmd, g ipconfig /all. a ch IP dng Subnet mask l a ch IP ca modem. C. Vo Start-> Run g cmd, g ipconfig /all. a ch A. Tn hiu ADSL tt B. Khng c tn hiu C. Modem ang truyn d liu D. Modem b treo A. Kt ni t my tnh n modem bnh thng B. Kt ni t my tnh n modem b mt
TN
My tnh
TN
Cng ngh thng tin
My tnh
Card mng
TN
Cng ngh thng tin
My tnh
Card mng
Khi biu tng kt ni mng task bar (biu tng hai my tnh chng ln nhau) gc phi mn hnh c biu tng du chm than mu th c ngha l g?
TN
Cng ngh thng tin
My tnh
Card mng
Khi biu tng kt ni mng ca s "Network connection" khng sng th c ngha l g?
TN
Cng ngh thng tin
Mng LAN
Modem Sau khi reset cng modem, bit c a ch IP ca modem ta lm th no?
TN
Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin
Mng LAN
Modem
Khi n ADSL/Line trn modem nhp nhy c ngha l g?
TN
Mng LAN
Modem Khi n LAN trn modem khng sng c ngha l g?
TN
Mng LAN
Modem Khi n LAN trn modem nhp nhy c ngha l g?
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TN
Cng ngh thng tin
Mng LAN
Modem
A. Kt ni t my tnh n modem b mt B. Modem ang truyn d liu C. Modem b treo D. Khng c tn hiu ADSL A. RJ45 B. RJ11 Giao din no sau y c s dng kt ni ng line ADSL vo modem? C. BNC D. LC
11/80
STT
Loi cu hi
Lnh vc nghip v Cng ngh thng tin
Nghip v cp 1
Nghip v con cp 2
Ni dung
Phng n tr li A. Qua USB B. Qua cng Ethernet C. Qua c cng USB v cng Ethernet ty thuc vo tng loi modem D. Qua cng COM A. Khng yu cu driver B. Yu cu driver.
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TN
Mng LAN
Modem Modem ADSL c th kt ni vi my tnh qua cng no sau y?
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TN
Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin
Mng LAN
Modem Modem ADSL kt ni qua cng USB c yu cu ci driver khng? Nu ping t my tnh n modem m c nhiu Request time out nn kim tra b phn no sau y?
TN
Mng LAN
Modem
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TN
Mng LAN
Modem
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TN
Mng LAN
Modem
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TN
Mng LAN
Modem
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TN
Cng ngh thng tin
Mng LAN
Modem
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TN
Cng ngh thng tin Cng ngh thng tin
Mng LAN
Modem
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TN
Mng LAN
Modem
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TN
Cng ngh thng tin
Mng LAN
Modem
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TN
Cng ngh thng tin
Mng LAN
Modem
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TN
Cng ngh thng tin
Mng LAN
Modem
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TN
Cng ngh thng tin
Mng LAN
Modem
A. Cp kt ni gia modem v my tnh B. ng kt ni gia modem v trm C. ng in thoi n Splitter A. Lm cho tc mng nhanh hn B. Bo mt cho my tnh tt hn Mc ch ca vic chuyn modem sang ch Bridge lm g? C. xc nh li ng truyn D. my tnh c IP tnh A. t hay chp cp, hoc li port trn phin Khi n link trn modem nhp nhy lin tc th nguyn nhn do b phn no? B. Li DNS server C. Li card mng A. VPI/VCI Thng tin no sau y cu hnh kiu ng gi cho gi tin trong cu hnh B. Firewall modem ADSL? C. Kiu Encapsulation D. IP A. VPI/VCI B. Kiu Encapsulation cu hnh modem ADSL cho khch hng, nhng thng s no sau y nht C. DHCP thit phi c? D. Username/password E. VPI/VCI, kiu Encapsulation, DHCP F. VPI/VCI, kiu Encapsulation, Username/password A. 0/35 B. 8/35 Thng s VPI/VCI ca mng Viettel l s no sau y? C. 7/35 D. 8/36 A. Thng s do ISP quy nh Thng s VPI/VCI l? B. Thng s do khch hng yu cu C. Thng s ty A. Thay Hub/Switch ca khch hng bng Hub/Switch tt B. em Hub/Switch ca khch hng n b phn bo hnh Khi nghi ng kt ni t Hub/Switch ca khch hng ti modem khng tt, cch kim trA. kim tra n gin nht l cch no sau y? C. Kim tra kt ni ti PC khc s dng cng Hub/SwitcH. D. Kt ni trc tip PC dng kim tra ti modem ADSL bng dy mng tt kh A. Modem ca khch hng b hng B. Mt kt ni Internet Khch hng phn nh khi s dng in thoi v mng cng mt lc th in thoi C. B tch tn hiu cha c u ni mt cch chnh xc b si, r li ny l do nguyn nhn no sau y? hoc b tch tn hiu b li D. in thoi ca khch hng b hng A. PPPoE B. PPPoA Kiu ng gi ADSL no c s dng trong mng Viettel? C. IpoE D. IpoA A. Disable remote access trn cng WAN ngn chn vic truy nhp t xa n modem ADSL ca khch hng chng ta B. i Username/password mc nh ca modem phi lm g? C. t ACL trn BRAS D. Tt c cc phng n u ng
12/80
STT
Loi cu hi
Lnh vc nghip v
Nghip v cp 1
Nghip v con cp 2
Ni dung
Phng n tr li
24
TN
Cng ngh thng tin
Mng LAN
Modem
25
TN
Cng ngh thng tin
Mng LAN
Modem
26
TN
Cng ngh thng tin
Mng LAN
Modem
27
TN
Cng ngh thng tin
Mng LAN
Modem
28
TN
Cng ngh thng tin
Mng LAN
Modem
29
TN
Cng ngh thng tin
Mng LAN
Modem
30
TN
Cng ngh thng tin
Mng LAN
Modem
31
TN
Cng ngh thng tin
Mng LAN
Modem
32
TN
Cng ngh thng tin
Mng LAN
Modem
33
TN
Cng ngh thng tin
Mng LAN
Modem
34
TN
Cng ngh thng tin
Mng LAN
Modem
35
TN
Cng ngh thng tin
Mng LAN
Modem
36
TN
Cng ngh thng tin
Mng LAN
Modem
A. Bt tnh nng Bridge PPPoE frames between WAN and local ports Tnh nng no trn modem b li modem hot ng c c 2 ch Router B. Tt tnh nng Bridge PPPoE frames between WAN and v Bridge? local ports C. Bt tnh nng Allow between LAN and WAN D. Tt tnh nng Allow between LAN and WAN A. Multi Line c th trin khai nhiu knh truyn trn mt ng line ADSL ta phi dng B. Multi PVC tnh nng g? C. Single PVC D. Multiplexing A. To nhiu knh truyn trn mt ng line ADSL B. Dng chuyn i a ch IP Multi PVC trn modem ADSL l tnh nng g? C. Dng cp IP ng D. Khng c phng n ng A. DHCP B. NAT h tr multicast trn modem ta cn phi bt tnh nng g? C. PAT D. IGMP Proxy/Snooping A. Dng h tr kt ni t xa B. Dng cp IP ng Tnh nng IGMP Proxy/Snooping trn modem dng lm g? C. Dng chuyn i a ch D. Dng h tr Multicast A. Polyvinyl Chloride B. Permanent Virtual Circuit Tnh nng PVC trn modem l vit tt ca t? C. Passive Volume Control D. Permanent Virtual Connection A. Dng h tr VPN B. Dng cp IP ng Tnh nng SNMP trn modem dng lm g? C. Dng qun l thit b D. Dng h tr Multicast A. SMTP cu hnh modem t xa v cp nht firmware cho modem ta c th dng giao B. IGMP thc no sau y? C. BGP D. TR-069 A. SNMP B. SMTP qun l modem ta c th dng giao thc g? C. IGMP D. NAT A. Cp IP ng B. Chuyn i a ch IP Giao thc TR-069 dng trn modem lm g? C. nh tuyn D. Cu hnh modem t xa A. IGMP cu hnh h tr Web server hoc Mail Server trn modem ta cn cu hnh B. Virtual Server tnh nng g? C. BGP D. Switching A. DNS nh x tn min ti a ch IP c tn sut thay i cao ta dng phng thc B. Dynamic DNS g? C. DHCP D. HDLC A. PPPoA Khi cu hnh BB Router s dng dch v FTTH ca Viettel, bn phi la chn B. PPPoE kiu kt ni no? C. Static IP D. Dynamic IP
13/80
STT
Loi cu hi TN
Nghip v cp 1 Mng LAN
Nghip v con cp 2 Modem
Ni dung Khi cu hnh BB Router DrayTek Virgor 2104 cn lu chn Always on nhm mc ch g?
Phng n tr li A. duy tr kt ni thng xuyn B. tit kim lu lng s dng C. lu li ton b cu hnh D. Tt c cc phng n u ng A. For IP Routing Usage B. DHCP Server Configuration C. NAT D. Khng c phng n ng
37
38
TN
Cng ngh thng tin
Mng LAN
Khi cu hnh BB Router DrayTek Vigor 2104, cc host trong mng LAN s Modem dng a ch thuc Block IP, bn cn bt (Enable) tnh nng no ca BB Router ny?
39
TN
Cng ngh thng tin
Mng LAN
s dng Block IP cp thm trn BB Router TP-Link TL-R460 phi cu hnh Modem tnh nng g?
40
TN
Cng ngh thng tin
Mng LAN
Modem
41
TN
Cng ngh thng tin
Mng LAN
Modem
42
TN
Cng ngh thng tin
Mng LAN
Modem
43
TN
Cng ngh thng tin
Mng LAN
Modem
44
TN
Cng ngh thng tin
Mng LAN
Modem
45
TN
Cng ngh thng tin
Mng LAN
Modem
46
TN
Cng ngh thng tin
My tnh
a ch MAC
47
TN
Cng ngh thng tin
My tnh
a ch MAC
48
TN
Cng ngh thng tin
My tnh
a ch MAC
A. NAT B. Routing C. DHCP D. FireWall A. Reset cng BB Router B. Reboot BB Router Bn s t vn cho khch hng lm g nu BB Router ca khch hng b treo? C. Reboot my tnh khch hng D. Tt BB Router ri bt ln sau mt khong thi gian A. Do cht lng BB Router B. Do BB Router b qu ti Nguyn nhn chnh no khin BB Router ca khch hng hay b treo? C. BB Router khch hng khng c t v tr thong, BB Router b treo do tn nhit khng tt D. Tt c cc phng n u ng A. Cc BB Router c Viettel khuyn ngh B. Tt c cc loi BB Router c trn th trng u c cht s dng dch v FTTH ca Viettel mt cch hiu qu nht, khch hng nn lng nh nhau s dng loi BB Router no? C. Ch mua nhng loi BB Router t tin D. Khng c phng n ng A. Time cu hnh cho mt BB Router s dng dch v FTTH ca Viettel, nhng thng B. Username/ Password tin no cn c m bo cu hnh chnh xc? C. ISP name D. Tt c cc phng n u ng A. RJ45 B. RJ11 BB Router DrayTek Vigor 2104 c nhng giao din g? C. DB9 D. Quang A. Ch s dng Web Configuration B. Ch s dng Command Line BB Router c th c cu hnh bng cc cch no? C. Web Configuration v Command Line D. Khng c phng n ng A. CPU B. RAM a ch MAC l a ch thng c gn vi b phn no sau y? C. Card mng D. cng A. 16 bit B. 24 bit a ch MAC c cu trc t bao nhiu bit? C. 32 bit D. 48 bit A. 192.168.1.100 B. 12-34-56-78 Nhng a ch MAC di y a ch no l hp l? C. AA-BB-CC-DD-EE-FF D. 255.255.0.0
14/80
STT
Loi cu hi
Nghip v cp 1
Nghip v con cp 2
Ni dung
Phng n tr li A. Lin tc ping n a ch ch cho n khi bm phm Ctr+C B. Xc nh rng ca gi tin gi i C. Xc nh s gi tin s gi i D. Xc nh thi gian time-out gia cc phn hi A. Hin th tr gip ca lnh ipconfig B. Hy b cu hnh IP hin ti C. Lm sch vng nh m DNS D. Thay a ch IP mi cho card mng A. Tham s -l B. Tham s -e C. Tham s -t D. Tham s -n A. Ipconfig /renew B. Ipconfig /release C. Ipconfig /delete D. Ipconfig /remove A. Hin th tr gip ca lnh ipconfig B. Hy b cu hnh IP hin ti C. Lm sch vng nh m DNS D. Thay a ch IP mi cho card mng A. Hin th tt c cc kt ni v cc cng ang lng nghe B. Hin th cc thng tin thng k Ethernet C. Hin th thng tin v a ch IP ca my D. Hin th ni dung b m DNS A. Ipconfig /renew B. Ipconfig /release C. Ipconfig /new D. Ipconfig /add A. Hin th tt c cc kt ni v cc cng ang lng nghe B. Hin th cc thng tin thng k Ethernet C. Hin th thng tin v a ch IP ca my D. Hin th ni dung b m DNS A. Lin tc ping n a ch ch cho n khi bm phm Ctr+C B. Xc nh rng ca gi tin gi i C. Xc nh s gi tin s gi i D. Xc nh thi gian timeout gia cc phn hi A. Netstat -a B. Netstat -e C. Netstat -l D. Netstat -b A. Lin tc ping n a ch ch cho n khi bm phm Ctr+C B. Xc nh kch c ca gi tin gi i C. Xc nh s gi tin s gi i D. Xc nh thi gian timeout gia cc phn hi A. Nhp sai username v password B. Do sai port trn DSLAM C. Do khch hng nhp sai Domain D. Tt c cc phng n u ng
49
TN
My tnh
Lnh hay Lnh ping vi tham s -t c ngha g? dng
50
TN
Cng ngh thng tin
My tnh
Lnh hay S dng lnh ipconfig /release c tc dng g? dng
51
TN
Cng ngh thng tin
My tnh
Lnh hay ping lin tc n a ch ch ta dng tham s g? dng xa cu hnh IP hin ti ta dng lnh g?
52
TN
Cng ngh thng tin
My tnh
Lnh hay dng
53
TN
Cng ngh thng tin
My tnh
Lnh hay S dng lnh ipconfig /renew c tc dng g? dng
54
TN
Cng ngh thng tin
My tnh
Lnh hay Lnh netstat a c tc dng g? dng
55
TN
Cng ngh thng tin
My tnh
Lnh hay thay a ch mi cho card mng ta s dng lnh g? dng
56
TN
Cng ngh thng tin
My tnh
Lnh hay Lnh netstat e c tc dng g? dng
57
TN
Cng ngh thng tin
My tnh
Lnh hay Lnh ping vi tham s -n dng lm g? dng
58
TN
Cng ngh thng tin
My tnh
Lnh hay hin th cc thng tin thng k Interface Ethernet ta s dng lnh g? dng
59
TN
Cng ngh thng tin
My tnh
Lnh hay Lnh ping vi tham s -l dng lm g? dng
60
TN
Cng ngh thng tin
Mng LAN
Li khi quay Bridge
Li 691 l li thng gp khi no?
15/80
STT
Loi cu hi TN
61
62
TN
Cng ngh thng tin
Mng LAN
63
TN
Cng ngh thng tin
Mng LAN
64
TN
Cng ngh thng tin
Mng LAN
65
TN
Cng ngh thng tin
Mng LAN
66
TN
Cng ngh thng tin
Mng LAN
67
TN
Cng ngh thng tin
Mng LAN
Nghip Ni dung Phng n tr li v con cp 2 A. Li 619 Li khi Khi quay Bridge nu nhp sai username v password th s hin th ra thng bo B. Li 734 quay li no? C. Li 691 Bridge D. Li 678 A. Li 678 Li khi Khi quay Bridge nu u nhm port trn DSLAM th mn hnh s hin th ra li B. Li 691 quay g? C. Li 734 Bridge D. Li 769 A. Li 678 Li khi Khi quay Bridge nu khch hng b kha do n cc, b tm ngng th mn hnh B. Li 691 quay s hin th li g? C. Li 734 Bridge D. Li 769 A. Nhp sai username v password Li khi B. Sai port v Do modem cha enable ch Bridge. quay Li 678 l li thng gp khi no? C. Mt tn hiu kt ni gia modem v DSLAM, Do modem Bridge cha enable ch Bridge D. Sai domain v Do modem cha enable ch Bridge A. Li 678 Li khi Khi quay Bridge nu mt tn hiu kt ni gia modem v DSLAM th mn hnh s B. Li 691 quay hin th ra li g? C. Li 734 Bridge D. Li 769 A. Li 678 Li khi Khi quay Bridge nu modem cha enable ch Bridge th mn hnh s hin th B. Li 691 quay ra li g? C. Li 734 Bridge D. Li 769 A. Nhp sai username v password Li khi Li 731 The protocol is not configuration khi quay Bridge l li thng gp khi B. Sai port quay no? C. My tnh thiu giao thc h tr Bridge D. Sai domain A. ng truyn ang b nghn ti nh khch hng, hoc ti Tc mt gi gi FTTH l trong nc 12288 Kbps v quc t min 512 Kbps; DSLAM, hoc ti mng core, hoc nghn mng ngoi quc t. tuy nhin khi o kim trn trang speedtest.net th khng bao gi ln n 12Mbps B. ang c nhiu ngi dng chung nn tc khng t m ch tm 768 Kbps. iu ny c th l gii l do? C. Cht lng ng cp hoc modem khng tt D. Trang speedtest.net l trang nc A. Download ti thiu ti mi trang u t 1024 Kbps B. Download ti a ti mi trang u t 1024 Kbps C. Download ti thiu ti mt s trang no u c th t 1024 Kbps D. Download ti a ti mt s thi im no c th t 1024 Kbps A. Tc trong nc >= 90%, ngoi mng >= 70% B. Tc trong nc >= 80%, ngoi mng >= 60% C. Tc trong nc >= 70%, ngoi mng >= 50% D. Trong nc >= 70%, quc t >= 50% A. Ext2 B. Ext3 C. Fat 32 D. Ntfs
68
TN
Cng ngh thng tin
Mng LAN
Gi gi Viettel
69
TN
Cng ngh thng tin
Mng LAN
Gi gi Viettel
Tc ca mt gi gi l 1024Kbps c ngha l g?
70
TN
Cng ngh thng tin
Mng LAN
Gi gi Viettel
Theo tiu chun ngnh TCN 68-227:2006, tc dch v truy cp internet p dng cho dch v ADSL gi l t nu tha mn yu cu no sau y?
71
TN
Cng ngh thng tin
My tnh
Trn h iu hnh Windows cng c th c format theo nhng kiu nh B nh dng no?
16/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. Fat B. Fat 16 C. Fat 32 D. Ntfs A. Copy B. Mkdir C. Format D. Chkdsk A. RAM l b nh ch c cn ROM l b nh truy xut ngu nhin B. RAM l b nh truy xut ngu nhin cn ROM l b nh ch c C. RAM c dung lng ln hn ROM D. ROM c dung lng ln hn RAM A. Lu tr thng tin tm thi B. Lu tr thng tin lu di C. Khng lu tr thng tin D. Tt c cc phng n u ng A. RAM B. ROM C. cng D. USB A. RAM B. ROM C. cng D. USB E. ROM, cng, USB F. RAM, ROM, cng A. ROM B. RAM C. NVRAM D. cng A. Hin ca s cha cc chc nng lin quan n thit lp, iu chnh cc tham s v cc thnh phn ca h thng B. Hin ca s cha cc chc nng ci t hoc g b mt phn mm ng dng C. Hin ca s cha cc chc nng ci t thm cc thit b p
72
B nh nh dng no sau y h tr bo mt v dung lng file ln nht?
73
TN
Cng ngh thng tin
My tnh
B nh nh dng cng ta c th dng lnh g?
74
TN
Cng ngh thng tin
My tnh
B nh RAM trong my tnh khc vi ROM nh th no?
75
TN
Cng ngh thng tin
My tnh
B nh
B nh RAM trong my tnh dng lm g?
76
TN
Cng ngh thng tin
My tnh
B nh
B nh dng lu tr thng tin tm thi l b nh?
77
TN
Cng ngh thng tin
My tnh
B nh B nh dng lu tr thng tin lu di l?
78
TN
Cng ngh thng tin
My tnh
B nh B nh no s b mt d liu khi khng c ngun in cung cp?
79
TN
Cng ngh thng tin
My tnh
H iu Trong bng chn khi ng ca h iu hnh Windows (Menu Start), mc hnh Control Panel c chc nng g?
80
TN
My tnh
81
TN
My tnh
82
TN
Cng ngh thng tin
My tnh
A. Start/Program/Accessories/Imaging B. Start/Program/Accessories/Caculator C. Start/Program/Accessories/Notepad D. Khng c phng n ng A. Start/Setting/All files and folders H iu Trong Windows mun tm kim mt tp tin hay th mc ta dng cng c no sau B. Start/Search/All files and folders hnh y ? C. Khng c phng n ng A. Chn Star/Settings/Printers and Faxs/Add a Printer Chn my in ph hp H iu Trong Windows mun ci t my in ta phi lm nh th no? B. Chn Star/Settings/Networks and Connections/Add a hnh Printer Chn my in ph hp C. Tt c cc phng n u ng H iu Trong Windows mun tnh ton ta chn? hnh
17/80
STT
Loi cu hi
Nghip v cp 1
83
TN
My tnh
84
TN
Cng ngh thng tin
My tnh
85
TN
Cng ngh thng tin
My tnh
86
TN
Cng ngh thng tin
My tnh
87
TN
Cng ngh thng tin
My tnh
88
TN
Cng ngh thng tin
My tnh
89
TN
Cng ngh thng tin
My tnh
90
TN
Cng ngh thng tin
My tnh
91
TN
Cng ngh thng tin
My tnh
92
TN
Cng ngh thng tin
My tnh
93
TN
Cng ngh thng tin
My tnh
94
TN
Cng ngh thng tin
My tnh
95
TN
Cng ngh thng tin
My tnh
A. Cc thng tin v cu hnh my tnh v h iu hnh ang s dng H iu Khi kch chut phi ln biu tng My Computer trn mn hnh Desktop, ta chn B. Cc thng tin v my in hnh Properties, ti nhn General hin th thng tin g? C. Cc thng tin v Card mng D. Tt c cc phng n u ng A. Start, Programs... H iu B. Start, SearcH.. Trong Windows, chy mt chng trnh ta chn cch no sau y? hnh C. Start, Settings... D. Khng c phng n ng A. Alt - F4 H iu thot khi mt chng trnh trong ng dng ca Windows, ta dng t hp B. Ctrl - F4 hnh phm no? C. Alt - F4, Ctrl - F4 D. Shift - F4 A. Drag and drop H iu B. Point Khi di chuyn ca s ta dng thao tc chut g trn thanh tiu ca ca s? hnh C. Double Click D. Click A. Thay i kch thc ca s H iu B. Cc tiu ca s Khi ch chut ti vin hay gc ca s v Drag and Drop chut s cho php? hnh C. ng ca s D. Di chuyn ca s A. Double Click H iu Mun thc hin chy chng trnh trong Windows theo mc nh th tr chut B. Click hnh n? C. Drag D. Tt c cc phng n u ng A. Nhp Double Click trn Title bar H iu Thu nh ca s chng trnh ng dng v kch c lc cha phng to ti a, ta B. Ctrl - F5 hnh thc hin nh th no? C. Nhp vo nt Restore D. Tt c cc phng n u ng A. Alt + Tab H iu chuyn i qua li gia cc ng dng ang m trong windows, ta nhn t B. Ctrl + Tab hnh hp phm no? C. Shift + Tab D. Space + Tab A. Chy nhiu trnh ng dng khc nhau H iu Trong mi trng Windows bn c th chy cng lc mt, hai hay nhiu trnh B. Ch chy mt chng trnh hnh ng dng? C. Hai chng trnh D. Khng c phng n ng A. New -> Shortcut H iu Mun to mt shortcut trong Windows, ta thc hin nhn phi chut v chn mc B. Create Shortcut hnh no? C. Drag vo shortcut ri th ra vng cn to D. Tt c cc phng n u ng A. Properties, Shortcut, Change Icon H iu B. Change shortcut Thay i hnh dng shortcut ta nhn phi chut, v chn mc no? hnh C. Rename shortcut D. Khng c phng n ng A. Arrange Icons, chn Auto Arrange H iu sp xp t ng cc Shortcut trn mn hnh nn ca Windows (Desktop), ta B. Autosort hnh kch chut phi ln mn hnh nn v chn mc no? C. Arrange Icons, chn AutoSort D. Auto Arrange Icons A. Ctrl H iu chn cc biu tng nm cch nhau trn mn hnh nn Desktop, ta dng B. Shift hnh chut nhp chn tng biu tng mt ng thi bm gi phm no sau y? C. Enter D. Alt
Nghip v con cp 2
Ni dung
Phng n tr li
18/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li
96
H iu Mun to mt th mc trn Desktop ca windows, ta click phi chut v chn hnh vo mc no sau y?
97
TN
Cng ngh thng tin
My tnh
H iu hnh
98
TN
Cng ngh thng tin
My tnh
H iu hnh
99
TN
Cng ngh thng tin
My tnh
H iu hnh
100
TN
Cng ngh thng tin
My tnh
H iu hnh
101
TN
Cng ngh thng tin
My tnh
H iu hnh
102
TN
Cng ngh thng tin
My tnh
H iu hnh
103
TN
Cng ngh thng tin
My tnh
H iu hnh
104
TN
Cng ngh thng tin
My tnh
H iu hnh
105
TN
Cng ngh thng tin
Mng WAN
DSLAM
106
TN
Cng ngh thng tin
Mng WAN
DSLAM
107
TN
Cng ngh thng tin
Mng WAN
DSLAM
A. New-> Folder B. New Folder C. Properties -> Folder D. Properties -> New Folder A. Click phi chut, chn Properties, chn Background B. Click phi chut, chn Change Background Thay i mu ca Desktop ta thc hin nh th no? C. Cc p n u sai D. Click phi chut, chn Properties A. View -> Details Trong Windows Explorer, hin th cc thng tin v kch thc, ngy gi to B. View -> List ca cc tp tin, ta thc hin nh th no? C. File -> Rename D. File -> Properties A. Xem thuc tnh tp tin Thao tc nhp chut phi vo biu tung ca tp tin v chn Properties l lm B. Sao chp tp tin g? C. i tn tp tin D. Xo tp tin A. Nhn phi chut v chn Delete B. Dng chut ko v th biu tng vo Recycle bin Lm th no xo mt biu tng trn Desktop? C. Nhn phm Delete D. Tt c cc phng n u ng A. Hnh dng ca con tr chut c th thay i C. B. Trong Windows cc tp tin khng c phn tn m rng (ui tp tin) ng ch hy chn cu pht biu ng? C. Trong Windows, nhn Shift + Delete xa tp tin th vn phc hi tp tin xa D. Khng c phng n ng A. Trong Control Panel nhp p vo Regional Options hiu chnh thi gian h thng ng ch hy chn cu pht biu sai? B. C th thay i thi gian h thng my tnh C. Khi mt in ng h h thng vn chy A. ?a?.doc Tm cc tp tin c phn m rng l DOC v tn c 3 k t, trong k t th 2 l B. *a?.doc ch a, ta phi g iu kin nh th no? C. ?a*.doc D. *a*.doc A. Chn Start -> Control Panel -> Date and times B. Double Click vo biu tng ng h bn gc phi trn Trong Windows mun thay i ngy gi h thng chng ta vo u thc thanh Taskbar hin? C. Chn Start -> Control Panel -> Date and times, Properties, General, Accessed D. Properties, General, Accessed A. a ch MAC ca modem khch hng Ngoi thng tin username/password cn cn thm thng tin g na xc thc B. a ch MAC ca modem ti khon ca khch hng ADSL? C. nh danh port trn DSLAM D. Option DHCP 80 A. Dng xc thc account ADSL B. Tp trung cc kt ni ADSL DSLAM l thit b g? C. Dng chuyn i tn hiu tng t sang tn hiu s v ngc li D. Dng tch tn hiu thoi v d liu A. DSLAM ZTE B. DSLAM Huawei Cc loi DSLAM c trong mng Viettel? C. DSLAM Alcatel D. DSLAM Cisco
19/80
STT
Loi cu hi TN
Nghip v cp 1 Mng WAN
Nghip v con cp 2 DSLAM
Ni dung A. 14 B. 16 C. 18 D. 20 A. 12 B. 14 C. 16 D. 18 A. 1 B. 2 C. 3 D. 4 A. 32 B. 48 C. 64 D. 128 A. 14 B. 16 C. 18 D. 20 A. 12 B. 14 C. 16 D. 18 A. 32 B. 48 C. 64 D. 128 A. 1 B. 2 C. 3 D. 4
Phng n tr li
108
Mt DSLAM ZTE FSAP 9800 c tng cng bao nhiu Slot?
109
TN
Cng ngh thng tin
Mng WAN
DSLAM
DSLAM ZTE FSAP 9800 c bao nhiu slot cho card thu bao?
110
TN
Cng ngh thng tin
Mng WAN
DSLAM
DSLAM ZTE FSAP 9800 c bao nhiu slot cho card iu khin?
111
TN
Cng ngh thng tin
Mng WAN
DSLAM
Card thu bao ca DSLAM FSAP 9800 c th cung cp cho bao nhiu khch hng?
112
TN
Cng ngh thng tin
Mng WAN
DSLAM DSLAM Huawei 5300 c tng cng bao nhiu Slot?
113
TN
Cng ngh thng tin
Mng WAN
DSLAM
DSLAM Huawei 5300 c bao nhiu slot cho card thu bao?
114
TN
Cng ngh thng tin
Mng WAN
DSLAM
Card thu bao ca DSLAM Huawei 5300 c th cung cp cho bao nhiu khch hng?
115
TN
Cng ngh thng tin
Mng WAN
DSLAM
DSLAM Huawei 5300 c bao nhiu slot cho card iu khin?
116
TN
Cng ngh thng tin
Mng WAN
DSLAM Chn pht biu khng ng v tc dng ca reset thng tin port?
A. Lm ng truyn khch hng chy n nh hn B. Ch xa thng tin port ca khch hng trong c s d liu C. Khi t cp trc v sau khi u li ng port th khng cn reset thng tin port D. Gip KH c th online sau khi u chuyn vo port mi A. Lm ng truyn khch hng chy n nh hn B. Ch xa thng tin port ca khch hng trong c s d liu C. Khi t cp trc v sau khi u li ng port th khng cn reset thng tin port D. Gip KH c th online sau khi u chuyn vo port mi A. DSLAM B. BRAS C. Core Switch D. Gateway A. Tp trung cc kt ni ADSL B. Qun l ngi dng, iu khin tnh cc C. Tp trung cc kt ni t Agg Switch D. Tp trung cc DSLAM
117
TN
Cng ngh thng tin
Mng WAN
DSLAM Chn pht biu ng v tc dng ca reset thng tin port?
118
TN
Cng ngh thng tin
Mng WAN
BRAS
Kt ni ADSL ca khch hng c kt cui ti u?
119
TN
Cng ngh thng tin
Mng WAN
BRAS
Thit b BRAS l thit b dng ?
20/80
STT
Loi cu hi TN
Nghip v con cp 2 BRAS
Ni dung
Phng n tr li
120
121
TN
Cng ngh thng tin
Mng WAN
BRAS
122
TN
Cng ngh thng tin
My tnh
a ch IP
123
TN
Cng ngh thng tin
My tnh
a ch IP
124
TN
Cng ngh thng tin
My tnh
a ch IP
125
TN
Cng ngh thng tin
My tnh
a ch IP
126
TN
Cng ngh thng tin
My tnh
a ch IP
127
TN
Cng ngh thng tin
My tnh
a ch IP
128
TN
Cng ngh thng tin
My tnh
a ch IP
129
TN
Cng ngh thng tin
My tnh
a ch IP
130 131 132 133 134
TN
Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin Cng ngh thng tin
My tnh
a ch IP
TN TN TN
My tnh My tnh My tnh
a ch IP a ch IP a ch IP
TN
My tnh
a ch IP
A. DSLAM B. BRAS C. Core Switch D. Agg Switch A. Huawei B. ZTE Trong mng Viettel hin ang s dng cc loi BRAS? C. Alcatel D. Ericsson A. 16 bit B. 18 bit a ch IP v4 l a ch c cu trc t bao nhiu bit? C. 32 bit D. 64 bit A. ARP Giao thc no dng chuyn i a ch vt l (a ch MAC) sang a ch logic B. RARP (a ch IP)? C. ICMP D. IP A. ARP Giao thc no dng chuyn i a ch logic (a ch IP) sang a ch vt l (a B. RARP ch MAC)? C. ICMP D. IP A. 255.0.0.0 B. 255.255.0.0 Mt n mng mc nh ca lp a ch mng lp A l g? C. 255.255.255.0 D. 255.255.255.255 A. 255.0.0.0 B. 255.255.0.0 Mt n mng mc nh ca lp a ch mng lp B l g? C. 255.255.255.0 D. 255.255.255.255 A. 255.0.0.0 B. 255.255.0.0 Mt n mng mc nh ca lp a ch mng lp C l g? C. 255.255.255.0 D. 255.255.255.255 A. 200.200.200.196 a ch IP no khng nm cng trong subnet vi IP 200.200.200.200 subnet B. 200.200.200.191 mask 255.255.255.224? C. 200.200.200.177 D. 200.200.200.223 A. Card mng hng B. DNS server li IP conflick l hin tng g? C. a ch IP khng ng nh dng D. C nhiu hn 1 my trong mng c cng a ch IP A. 255.255.255.128 B. 255.255.255.192 a ch IP 193.108.250.136/25 c subnet mask l g? C. 255.255.128.0 D. 255.255.192.0 A. c dng kt ni ra Internet a ch IP Private l a ch? B. Khng c dng kt ni ra Internet A. c dng kt ni ra Internet a ch IP Public l a ch? B. Khng c dng kt ni ra Internet A. Do ngi dng cu hnh a ch IP ng l a ch? B. Do DHCP server cp pht C. Do DNS server cp pht A. Do ngi dng cu hnh a ch IP tnh l a ch? B. Do DHCP server cp pht C. Do DNS server cp pht Thit b dng qun l ngi dng, iu khin tnh cc trong mng ADSL l?
21/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. IP public tnh B. IP private tnh C. IP public ng D. IP private ng A. IP public tnh B. IP public ng C. IP private tnh D. IP private ng A. Dng kim tra kt ni Internet B. Dng kim tra kt ni mng ni b C. Dng kim tra xem giao thc TCP/IP c ci t thnh cng hay cha D. Khng c phng n ng A. 10.0.0.1 B. 203.113.188.1 C. 192.168..1.1 D. 172.16.16.1 A. Kt ni c nh hng, ti nguyn bng thng ca kt ni l c nh, khng b chia s B. Kt ni khng c nh hng, chia s ti nguyn bng thng trn kt ni C. Kt ni c nh hng v chuyn mch cc gi tin c di c nh D. Kt ni khng c A. Mng LAN, WAN, mng kt ni c hng B. Mng LAN, WAN, WLAN C. Mng WAN, mng kt ni c hng, WLAN A. S dng bng thng hiu qu B. Bo mt C. C lp li D. Tt c cc phng n u ng A. IEEE 802.1x B. IEEE 802.1q C. IEEE 802.3u D. IEEE 802.3z A. LCP B. STP C. ICMP D. IGMP E. RSTP A. Network ID, host ID, subnet Mask B. Subnet Mask, subnet ID, host ID C. Network ID, subnet ID, host ID A. 8 bits B. 16 bits C. 32 bits D. 64 bits A. 8 bits B. 16 bits C. 32 bits D. 64 bits
135
a ch IP Dch v FTTH ca Viettel cung cp nhng kiu IP g?
136
TN
Cng ngh thng tin
My tnh
a ch IP Dch v ViettelFTTH ca Viettel cung cp loi a ch IP g?
137
TN
Cng ngh thng tin
My tnh
a ch IP a ch 127.0.0.1 dng lm g?
138
TN
Cng ngh thng tin
My tnh
a ch IP a ch IP no sau y l a ch IP Public?
139
TN
Cng ngh thng tin
Mng LAN
ADSL
S khc bit ca chuyn mch ATM so vi cc chuyn mch khc l?
140
TN
Mng LAN
ADSL
Cng ngh ATM ch c th c s dng trong?
141
TN
Mng LAN
ADSL
c tnh no sau y l ca VLAN?
142
TN
Cng ngh thng tin
Mng LAN
ADSL
Chun giao thc no di y c s dng trong VLAN?
143
TN
Cng ngh thng tin
Mng LAN
ADSL
Giao thc no trong nhng giao thc sao c dng hn ch loop trong mng?
144
TN
Mng LAN
ADSL
Cu to ca 1 a ch IP bao gm thnh phn no trong cc thnh phn sau?
145
TN
Mng LAN
ADSL
a ch IPv4 c bao nhiu bit?
146
TN
Cng ngh thng tin
Mng LAN
ADSL
a ch IPv6 c bao nhiu bit?
22/80
STT
Loi cu hi
Nghip v cp 1
Nghip v con cp 2 ADSL
Ni dung
Phng n tr li A. A B. B C. C D. D E. E A. a ch IP B. a ch MAC C. Tt c cc phng n u ng A. 0 B. 1 C. 4096 A. 4 lp B. 5 lp C. 7 lp A. Lp ng dng B. Lp giao vn C. Lp mng D. Lp vt l E. Lp truy cp mng A. Lp Internet B. Lp ng dng C. Lp truy cp mng D. Lp lin kt d liu E. Lp giao vn A. ARP B. ICMP C. SNMP D. SMTP A. TCP B. UTP C. ICMP D. IGMP E. Tt c cc phng n u ng A. Suy hao tn hiu B. Tp m trng C. Xuyn m D. Nhiu tn s v tuyn E. Cu trc ng dy F. Tt c cc phng n u ng A. 2048 Kbps B. 1.5-2 Mbps C. 1.5-8 Mbps D. 7-10 Mbps A. 0-4 kHz cho knh thoi, 25-200 kHz cho ng truyn v pha tng i, >200 KHz n 1.1 MHz cho ng truyn v pha thu bao B. 0-4 kHz dnh cho knh thoi, 40-80 kHz dng cho ISDN, 300-700 kHz cho ng truyn v pha tng i, >1000 kHz cho ng tru A. Nhanh hn trn 100 ln modem 56 Kbps B. Chm hn 4 ln VDSL C. Tt c cc phng n u ng
147
TN
Mng LAN
Lp a ch IP no sau y c s dng cho Multicast?
148 149 150
TN
Mng LAN
ADSL
Ch a ch no c s dng trong truyn thng mng my tnh?
TN
Mng LAN
ADSL
VLAN mc nh c gi tr bng bao nhiu?
TN
Mng LAN
ADSL
B giao thc TCP/IP c phn lm bao nhiu lp?
151
TN
Cng ngh thng tin
Mng LAN
ADSL
Lp no sau y khng thuc b giao thc TCP/IP?
152
TN
Cng ngh thng tin
Mng LAN
ADSL
Lp no sau y khng thuc m hnh OSI?
153
TN
Cng ngh thng tin
Mng LAN
ADSL
Nhng giao thc no sau y thuc lp Internet?
154
TN
Cng ngh thng tin
Mng LAN
ADSL
Lnh Ping s dng giao thc no trong cc giao thc sau?
155
TN
Cng ngh thng tin
Mng LAN
ADSL
Tham s no sau y gy nh hng n dch v xDSL?
156
TN
Cng ngh thng tin
Mng LAN
ADSL
Tc no trong s cc tc sau l tc ng xung ca ng truyn ADSL?
157
TN
Cng ngh thng tin
Mng LAN
ADSL
Bng tn ADSL c chia thnh cc di tn no trong cc di tn di y?
158
TN
Cng ngh thng tin
Mng LAN
ADSL
Cu no di y ng vi dch v ADSL?
23/80
STT
Loi cu hi TN
Lnh vc nghip v Cng ngh thng tin Cng ngh thng tin
Ni dung Tc truy cp dch v VDSL ti a l?
Phng n tr li A. Downlink 52 Mbps, Uplink 1.5 Mbps B. Downlink 26Mbps, Uplink 1.5 Mbps C. Downlink 100 Mbps, Uplink 1.5 Mbps A. Digital Subscriber Loop B. Direct Subscriber Line C. Digital Subscriber Line D. Discrete Subscriber Lines A. ADSL B. IDSL C. HDSL D. CDSL E. RADSL A. Card iu khin, card uplink, card thu bao B. Card iu khin, card uplink, card thu bao, card phi thoi C. Card Uplink, card thu bao, card phi thoi D. Card iu khin, card thu bao, card phi thoI. A. Card tch tn hiu thoi v xDSL B. Card thu bao xDSL C. Card lung PSTN D. Card chng st A. Chia 1 ng ADSL thnh nhiu ng ra cc my tnh B. Tch tn hiu thoi vi tn hiu ADSL C. Chia 1 line thoi ra nhiu my in thoi A. RIP B. STP C. IGMP D. CMP A. 1 Gbps B. 100 Mbps C. 10 Mbps D. Tt c cc phng n u ng A. IP B. ATM C. Tt c cc phng n u ng A. STP B. RSTP C. MSTP D. Tt c cc phng n u ng A. Star B. Ring C. Bus D. Cascading E. Star, Ring, Cascading F. Star, Ring, Cascading, Bus A. Control& Switch Card, Uplink Card, Line Card, Power Module B. Control& Switch Card, Line Card, Splitter card, Power Module, Backplane C. Uplink Card, Line Card, Splitter Card, Power Module, Backplane A. 3 lp B. 4 lp C. 5 lp
159
160
TN
Mng LAN
ADSL
T DSL c thay th cho cm t no trong cc t di y?
161
TN
Cng ngh thng tin
Mng LAN
ADSL
Cng ngh no trong cc cng ngh sau c tc ng ln v ng xung bng nhau?
162
TN
Cng ngh thng tin
Mng LAN
ADSL
Cu hnh ca mt IP DSLAM bao gm nhng card no trong s nhng card sau?
163
TN
Mng LAN
ADSL
Vai tr ca card splitter trong cu hnh ca mt IP DSLAM?
164
TN
Mng LAN
ADSL
Chc nng no di y l ca splitter?
165
TN
Mng LAN
ADSL
Giao thc no sau y c dng khp Ring DSLAM?
166
TN
Mng LAN
ADSL
Dung lng kt ni Ring gia cc IP DSLAM vi nhau l bao nhiu?
167
TN
Mng LAN
ADSL
Cng ngh no c s dng trong DSLAM?
168
TN
Mng LAN
ADSL
Cc giao thc c s dng trong ADSL thc hin kt ni vng Ring l?
169
TN
Cng ngh thng tin
Mng LAN
ADSL
Cc dng kt ni thc hin trong ADSL?
170
TN
Cng ngh thng tin
Mng LAN
ADSL
Cc thnh phn cu to ca 1 DSLAM bao gm?
171
TN
Cng ngh thng tin
Mng LAN
ADSL
Cu trc phn lp mng ADSL ca Viettel bao gm my lp?
24/80
STT
Loi cu hi
Nghip v cp 1
Ni dung
Phng n tr li
172
TN
Mng LAN
173
TN
Cng ngh thng tin
Mng LAN
ADSL
174
TN
Cng ngh thng tin
Mng LAN
ADSL
175
TN
Cng ngh thng tin
Mng LAN
ADSL
176
TN
Cng ngh thng tin
Mng LAN
Modem
177
TN
Cng ngh thng tin
Mng LAN
Modem
178
TN
Cng ngh thng tin
Mng LAN
Modem
179
TN
Cng ngh thng tin
Mng LAN
Modem
180
TN
Cng ngh thng tin
Mng LAN
Modem
181
TN
Cng ngh thng tin
Mng LAN
Modem
182
TN
Cng ngh thng tin
Mng LAN
Modem
A. NMS B. BRAS Lp tp trung ca mng ADSL theo quy hoch ca Viettel bao gm thit b no? C. Core Switch D. AggSwitch E. DSLAM A. NMS B. BRAS Lp truy nhp ca mng ADSL theo quy hoch ca Viettel bao gm thit b no? C. Switch D. ATM DSLAM E. IP DSLAM A. Hub B. Gateway C. DSLAM H thng mng ADSL bao gm nhng thnh phn no? D. Switch E. BRAS F. DSLAM, Switch, BRAS G. Hub, DSLAM, Switch A. Qua cng Console B. Qua cng Ethernet-M C. Qua Hyper Teminal C th thc hin cu hnh cho DSLAM bng cch no? D. Qua Modem E. Qua cng Console, Qua Hyper Teminal F. Qua cng Console, Qua Hyper Teminal, Qua cng EthernetM A. Disable remote access trn cng WAN ngn chn vic truy nhp t xa ti modem n modem ADSL ca khch B. Enable remote access trn cng WAN hng, mt trong nhng vic phi lm l g trong cc la chn sau? C. Disable remote access trn cng LAN D. Enable remote access trn cng LAN A. 00-1F-A4-6G-33-07 Trong danh sch cc a ch MAC sau y, a ch no l a ch hp l ca B. 00-21-91-H5-A4-01 modem? C. 00-E0-4C-86-B0-D8 D. Tt c cc phng n u ng A. show mac-address xem a ch MAC ca my tnh ta dng cu lnh no sau y trong ca s B. display mac-address cmd? C. ipconfig D. ipconfig /all A. 100 m Qui nh khong cch ti a t hp cp cui ti modem khch hng ti HNI v B. 150 m HCM l bao xa? C. 200 m D. 250 m A. 200 m Qui nh khong cch ti a t hp cp cui ti modem khch hng (tr HNI v B. 250 m HCM) l bao xa? C. 300 m D. 350m A. 32 bit B. 48 bit a ch MAC ca modem c di bao nhiu bit? C. 64 bit D. 80 bit A. DHCP Dch v no sau y cho php cu hnh TCP/ IP t ng ti cc my tnh client B. HTTP trn mng? C. DNS D. Ipsec
25/80
STT
Loi cu hi TN
Nghip v con cp 2
Ni dung A. VPI = 34, VCI = 8 B. VPI = 8, VCI = 34 C. VPI = 35, VCI = 8 D. VPI = 8, VCI =35
Phng n tr li
183
Modem Thng s PVC cu hnh trn modem kt ni ti mng Viettel?
184
TN
Cng ngh thng tin
Mng LAN
Modem S khc nhau gia cng ngh chuyn mch gi v chuyn mch knh?
A. Chuyn mch gi l kt ni c nh hng, chuyn mch knh l kt ni khng c nh hng B. Chuyn mch gi l kt ni khng c nh hng, chuyn mch knh l kt ni c nh hng C. Chuyn mch knh khng chia s bng thng, chuyn mch gi c chia
185
TN
Cng ngh thng tin
Mng LAN
Modem Tham s -l trong cu lnh ping c ngha g?
186
TN
Cng ngh thng tin
Mng LAN
Modem
187
TN
Cng ngh thng tin
Mng LAN
Modem
188
TN
Cng ngh thng tin
Mng LAN
Modem
189
TN
Cng ngh thng tin
Mng LAN
Modem
190
TN
Cng ngh thng tin
Mng LAN
Modem
191
TN
Cng ngh thng tin
Mng LAN
Modem
192
TN
Cng ngh thng tin
Mng LAN
Modem
193
TN
Cng ngh thng tin
Mng LAN
Modem
194
TN
Cng ngh thng tin
Mng LAN
Modem
A. Kch c gi tin B. Ping lin tc cho n khi n Ctrl+C th dng C. S ln ping D. S hop A. Chng loop B. Thi gian truyn gi tin qu di hn cho php, gi tin s ngha ca trng TTL (time to live) trong gi tin ICMP? b hy C. Lu thng tin v a ch ch D. Lu thng tin v a ch ngun A. Kim tra cp kt ni gia PC v modem B. Kim tra kt ni t spliter n modem n Power sng, n LAN/ Ethernet trn modem tt th phi kim tra? C. Kim tra card mng c hot ng khng D. Kim tra cng tc ngun ca modem A. Tt bt ngun B. Telnet vo modem Khi qun password ng nhp vo modem phi lm g? C. i dy cp t my tnh ti modem D. Reset cng A. Kim tra li trnh duyt c ci t Proxy khng Ping ra internet tt nhng khng vo c cc Website bng trnh duyt th nn B. Kim tra firewall trn my nu c lm g ? C. Kim tra kt ni t my PC n modem D. Kim tra kt ni t modem n DSLAM A. Ipconfig /delete dns B. Ipconfig /flushdns Cu lnh lm sch vng m DNS? C. Ipconfig /releasedns D. Ipconfig /cleardns A. PPPoE B. Static IP Kiu kt ni no sau y t modem ln BRAS l sai? C. PPLP D. PPTP A. S gi tin nhn B. S gi tin gi Thng tin v TX Packets trn modem c ngha g? C. Tc gi D. Tc nhn A. S gi tin nhn B. S gi tin gi Thng tin v RX packets trn modem c ngha g? C. Tc gi D. Tc nhn A. NAT gn a ch IP cho 1 PC vi a ch MAC xc nh ta s dng tnh nng no B. DHCP ca modem? C. Access list D. Bind IP to MAC
26/80
STT
Loi cu hi TN
Nghip v con cp 2 Modem
Ni dung
Phng n tr li
195
196
TN
Cng ngh thng tin
Mng LAN
Modem
197
TN
Cng ngh thng tin
Mng LAN
Modem
198
TN
Cng ngh thng tin
Mng LAN
Modem
199
TN
Cng ngh thng tin
Mng LAN
Modem
200
TN
Mng Ngoi vi
A. SNMP B. ICMP C. SMTP D. TCP A. DDNS B. Multi PVC Tnh nng no ca modem cn thit chy c dch v IPTV? C. System log D. Firewall A. Broad band modem Thit b u cui khch hng FTTH ca Viettel hin nay ang s dng c tn gi B. Broad band router l g? C. Router D. ADSL modem A. Speedtouch(Thomson) Nhng loi modem ADSL no sau y KHNG c Viettel cung cp cho B. VT-AD02 khch hng? C. SmartAX-MT882a D. Asus A. PC Modem hot ng ch router, xc thc ln BRAS theo kiu PPPoE. Gi tin B. Modem PADI do loi thit b no sau y gi? C. Aggswitch D. BRAS A. Dy thu bao khng xon I. B. tng cng kh nng chu lc ko ca dy. V sao dy thu bao phi xon i? C. trit tiu nhiu t trng do t n sinh rA. D. D trong qu trnh sn xut. qun l modem ngi ta s dng giao thc g? Trn ng truyn ADSL c in hay khng? A. C B. Khng A. Lm cho mi ni tt. B. Phi hp tr khng tt C. Chng nc D. Tt c cc phng n u nG. A. Mi ni dy thu bao xon bng tay. B. Mi ni trn hp cp kp. C. Trin khai cp khng c ct ko chC. D. Tt c cc phng n u nG. A. Nh th tt B. Ln th tt C. Ln nh khng quan trng D. Tt c cc phng n u nG. A. Mt li B. Nhiu li C. Khng quan trng A. Khng chng nc c B. Phc tp trong kt nI. C. Khng linh hot trong kt ni v hy kt nI. D. Tt c cc phng n u nG. A. My bin th. B. My iu ha C. ng c c bin th cng sut ln. D. Tt c cc phng n u nG. A. 16 B. 32 C. 48 D. 64
201
TN
Mng Ngoi vi
202
TN
Mng Ngoi vi
Ti sao phi s dng con rp ni dy thu bao?
203
TN
Cng ngh thng tin
Mng Ngoi vi
Nguyn nhn no lm cho tn hiu ca ng truyn ADSL b chp chn?
204
TN
Mng Ngoi vi
ng knh dy thu bao nh th no th tt cho tn hiu ADSL?
205
TN
Mng Ngoi vi
Loi dy thu bao no tt cho tn hiu ADSL?
206
TN
Mng Ngoi vi
Hn ch no ca kt ni bng hp dim?
207
TN
Cng ngh thng tin
Mng Ngoi vi
Nhng thit b no sau y nh hng n tn hiu trn ng dy?
208
TN
Cng ngh thng tin
Mng Ngoi vi
Cp thu bao ca DSLAM Huawei c my i?
27/80
STT
Loi cu hi TN
Nghip v cp 1 Mng Ngoi vi
Nghip v con cp 2
Ni dung Gc gp ca cp < 90 nh hng n cht lng truyn tn hiu ca cp no?
Phng n tr li A. Cp ng B. Cp quang C. Cp ng v Cp quang D. Khng c phng n no ng A. 60m B. 70m C. 80m D. 90m A. C B. Khng cn
209
210
TN
Mng Ngoi vi
Khi xy dng tuyn ct, khong cch ti a gia cc ct treo cp trn cng mt tuyn l bao nhiu mt?
211
TN
Mng Ngoi vi
Khi i kho st c cn o tng khong cch cc ct khng?
212
TN
Mng Ngoi vi
213
TN
Cng ngh thng tin
Mng Ngoi vi
214
TN
Cng ngh thng tin
Mng Ngoi vi
215
TN
Mng Ngoi vi
216
TN
Mng Ngoi vi
A. 1250m B. 1350m C. 1100m D. 1500m A. 800m vi khu vc HCM, HNI. Theo quy nh hin hnh tng chiu di cp + dy thu bao khng c vt B. 1.000m vi khu vc TP khc v th x. qua bao nhiu mt? C. 1.500m vi cc th trn hoc huyn. D. Tt c cc phng n u nG. A. 0Khz 10Khz B. 1Khz 4Khz Di tn s ca tn hiu thoi c bn truyn trn ng dy thu bao l? C. 0,3Mhz 3,4Mhz D. 0,3Khz 3.4KHz A. 4.5m Ct treo cp vin thng di ng dy in lc c in p 10KVA ti ch giao B. 5.0m cho phi m bo khong cch t nh ct n dy in lc thp nht khng C. 5.5m nh hn? D. 6.0m A. ng Pht biu sau ng hay sai? "Hp cp c 2 loi l hp cp c tip t v hp cp B. Khng ng khng c tip t". di tuyn cp v dy thu bao ti cc huyn theo guideline hin nay l bao nhiu mt? Ct treo cp vin thng di ng dy in lc c in p 35KVA ti ch giao cho phi m bo khong cch t nh ct n dy in lc thp nht khng nh hn? A. 5.0m B. 5.5m C. 6.0m D. 6.5m
217
TN
Cng ngh thng tin
Mng Ngoi vi
218
TN
Cng ngh thng tin
Mng Ngoi vi
219
TN
Cng ngh thng tin
Mng Ngoi vi
220
TN
Cng ngh thng tin
Mng Ngoi vi
221
TN
Cng ngh thng tin
Mng Ngoi vi
A. 300i Dung lng ti a ca cp ng treo (s i dy cho php ln nht) ca loi cp B. 400i 0.4 trn ct l bao nhiu? C. 500i D. 600i A. Khc x nh snG. B. Phn x ton phn. Nguyn l truyn nh sng trong thng tin quang da trn hin tng vt l no? C. nh x c bit. D. Phn x mt phn. A. 0.4m B. 0.5m Khong cch ngang nh nht t cp treo n mp va h, mp ng b? C. 0.6m D. 0.7m A. 0.5m Khi cp vin thng giao cho vi ng dy in lc c in p t 1 kV tr B. 0.6m xung, khong cch nh nht ch giao cho l? C. 0.7m D. 0.8m
28/80
STT
Loi cu hi TN
Nghip v con cp 2
Ni dung
Phng n tr li
222
223
TN
Cng ngh thng tin
Mng Ngoi vi
224
TN
Cng ngh thng tin
Mng Ngoi vi
225
TN
Cng ngh thng tin
Mng Ngoi vi
226
TN
Cng ngh thng tin
Mng Ngoi vi
227
TN
Cng ngh thng tin
Mng Ngoi vi
228
TN
Cng ngh thng tin
Mng Ngoi vi
229
TN
Cng ngh thng tin
Mng Ngoi vi
230
TN
Cng ngh thng tin
Mng Ngoi vi
231
TN
Cng ngh thng tin
Mng Ngoi vi
232
TN
Cng ngh thng tin
Mng Ngoi vi
233
TN
Cng ngh thng tin
Mng Ngoi vi
A. 3m B. 2.5m C. 6m D. 10m A. 400 i B. 1200 i VIETTEL ang s dng loi t cp c dung lng bao nhiu? C. 1600 i D. C ba loi A. 50m Chiu di ti a ca cp gc loi 100x2 n 200x2 theo quy nh hin nay l bao B. 100m nhiu? C. 150m D. 200m A. 4.0m Khong cch thng ng nh nht cho php t cp treo n mt t khi vt B. 4.5m ng t khng c xe cn trc i qua? C. 5.0m D. 5.5m A. Dung lng ln. B. Kch thc v trng lng nh so vi cp ng cng dung Phng n no di y khng phi l u im ca truyn dn si quang? lnG. C. Lp t v sa cha d dng D. Khng b nhiu. A. Cp gc B. Cp phi bc 1 Cp i t MDF ra t cp u tin gi l g? C. Cp phi bc 1 D. Cp phi bc 3 A. 150m Trong khu th, khong cch dy thu bao ti a tnh t hp cp n thu bao B. 200m l bao nhiu? C. 250m D. 300m A. 1000m di tuyn cp v dy thu bao ti cc thnh ph v th x theo guideline hin B. 1250m nay l bao nhiu? C. 1350m D. 900m A. 60m Khi xy dng tuyn ct, khong cch ti a gia cc ct treo cp trn cng mt B. 70m tuyn l bao nhiu mt? C. 80m D. 90m A. 300i Dung lng ti a ca cp ng treo (s i dy cho php ln nht) ca loi cp B. 400i 0.4 trn ct l bao nhiu? C. 500i D. 600i A. Thu bao c ni trc tip vo nt chuyn mch qua mt t cp cp 1 B. Thu bao c ni vi nt chuyn mch qua mt t cp Cch phi cp mt cp ca mng cp ng thu bao l g? cp 2 C. Thu bao c ni vi nt chuyn mch qua mt t cp cp 1 v mt t cp cp 2 D. Thu bao c ni vi nt chuyn mc A. Fiber To The Home B. Fiber To The House FTTH l t vit tt ca C. Fiber To The Hospital D. Fiber To The Hamlet H s d phng cp ti b cp nhp trm l bao nhiu?
29/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li
234
235
TN
Cng ngh thng tin
My tnh
A. 10GB B. 20GB Dung lng ti thiu ca partition c yu cu c th ci t Windows XP C. 7GB trn l? D. 1.5GB A. Access Point khng hot ng theo chun m my tnh h tr My tnh Windows XP nm trong vng ph sng ca Access Point nhng vn B. Access Point s dng phng php m ha m my tnh khng th qut ra (xc nh) mng wifi tng ng khi refresh kt ni, cc Access khng h tr. Point khc cng phm vi vn c nhn din chnh xc, nguyn nhn ln nht C. Access Point c cu hnh khng broadcast (qung c th xy ra trong trng h b) SSID D. Access Point s dng phng php xc thc m my tnh kh u im ca h thng file s dng NTFS so vi h thng file s dng FAT32? A. NTFS c kh nng nn d liu B. NTFS c kh nng m ha d liu C. NTFS cung cp kh nng phn quyn trn tng th mc D. Tt c cc phng n u ng A. Format quick theo nh dng FAT32 B. Format thng theo nh dng NTFS C. Format quick theo nh dng NTFS D. Format thng theo nh dng FAT 32 A. 50 B. 30 C. 25 D. Khng c phng n no ng A. FAT16 B.NTFS C. FAT32 D. Khng c phng n no ng A. My tnh va c ci mi h iu hnh B. Ngay trc lc to file ghost C. Ngay sau lc to file ghost D. Khng c phng n no ng A. a CD B. Mt a chia s trn mng c mapping C. a cha h iu hnh hin thi trn a cng my tnh D. a cha d liu trn a cng my tnh A. Best B. Fast C. High D. Khng c phng n no ng A. File .gho B. File .exl C. File .ghs D. File .ght A. 1 thng B. 1 ngy C. 10-20 pht D. 2 gi
236
TN
Cng ngh thng tin
My tnh
237
TN
Cng ngh thng tin
My tnh
Trong qu trnh ci t Windows XP, yu cu format a (partition) s dng, kiu format no sau y c khuyn co nn s dng?
238
TN
Cng ngh thng tin
My tnh
Product key cn cung cp trong qu trnh ci t Windows XP l mt chui bao gm bao nhiu k t?
239
TN
Cng ngh thng tin
My tnh
Trong qu trnh ci t Windows XP, phn vng ( a logic) cha h iu hnh nn c format theo nh dng no sau y?
240
TN
Cng ngh thng tin
My tnh
Qu trnh to file ghost s tin hnh lu gi trng thi h iu hnh v cc chng trnh ca my tnh ti thi im?
241
TN
Cng ngh thng tin
My tnh
File ghost khng nn c lu tr ti v tr no sau y c th m bo cho vic s dng ghost li my khng xy ra li?
242
TN
Cng ngh thng tin
My tnh
La chn no cho php chng trnh ghost nn file ghost tt nht?
243
TN
Cng ngh thng tin
My tnh
nh dng ca file ghost c to ra bi chng trnh Symantec Ghost l?
244
TN
Cng ngh thng tin
My tnh
Qu trnh to file ghost din ra trong khong thi gian?
30/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. 1 thng B. 10-20 pht C. 1 ngy D. 2 gi A. 1 ngy B. 6 gi C. 3 gi D. 20 - 45 pht A. Qua a CD Main ca CPU B. Qua trang Web ca mainboard C. Qua CD trng D. Qua a CD Main ca CPU v Qua trang Web ca mainboard A. Vo Start -> Run -> g dxdiag -> c thng s v BIOS v Mainboard B. Dng phn mm test mainboard C. c trc tip tn Mainboard + serial key trong mainboard sau khi tho v tri ca CPU D. Tt c cc phng n u ng A. Chipset B. Driver Sound C. Driver Video D. Tt c cc phng n u ng A. Driver Network Card B. Driver Video C. Driver Sound D. Khng c phng n no ng A. a Windows XP B. a Hiren Boot C. a Ca nhc D. a trng A. Boot t USB B. Boot t CD C. Boot t bn phm D. Boot t USB v Boot t CD A. Backup d liu cha h iu hnh cn ci li B. Tm v sao lu Driver ra mt ni an ton hn nh USB, CD Rom C. Xem xt cc phn mm c bn quyn ci trc D. Tt c cc phng n u ng A. INTEL B. ASUS C. GIGA D. Tt c cc phng n u ng A. Driver INTEL B. Driver BIOS START C. Driver ASUS D. Khng c phng n no ng A. Vo My Document B. Chut phi My Computer -> Manager -> Device Manager C. Vo Internet Explorer D. Nhn vo CPU.
245
Qu trnh bung file ghost din ra trong khong thi gian?
246
TN
Cng ngh thng tin
My tnh
Thi gian cn thit ci xong 1 h iu hnh Windows XP l bao lu, chn phng n ph hp nht?
247
TN
Cng ngh thng tin
My tnh
tm driver cho my tnh ta c cc cch no trong cc cch sau?
248
TN
Cng ngh thng tin
My tnh
bit c tn hng Mainboard d dng tm Driver ta c cc cch no?
249
TN
Cng ngh thng tin
My tnh
Cc loi Driver sau, u l Driver cn thit my tnh hot ng bnh thng?
250
TN
Cng ngh thng tin
My tnh
Loi Driver no cn thit cho my tnh c th truy cp mng?
251
TN
Cng ngh thng tin
My tnh
Cho bit tn CD c th tin hnh to v bung file Ghost?
252
TN
Cng ngh thng tin
My tnh
La chn cc cch khi ng (boot) c th, vi dng mainboard ngy nay?
253
TN
Cng ngh thng tin
My tnh
Trc khi tin hnh ci Windows XP, thao tc no sau y l ng n?
254
TN
Cng ngh thng tin
My tnh
Chn ra tn cc hng Mainboard ph bin?
255
TN
Cng ngh thng tin
My tnh
Khi bit c loi Mainboard khch hng s dng l ASUS, th yu cu Driver cho loi Main ny l?
256
TN
Cng ngh thng tin
My tnh
xem my tnh khch hnh ci y Driver hay cha ta c no trong cc cch sau?
31/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li
257
A. Ngun in vo mn hnh Tnh hung khi CPU ca khch hng vn hot ng m mn hnh khng th hin B. Dy cp ni t CPU ln mn hnh b t th, c th do cc nguyn nhn no? C. phn gii mn hnh qu cao D. Tt c cc phng n u ng A. Khng cn lm g v Windows XP t nhn USB B. Mt s Mainboard cn Driver thch hp nhn USB 2.0 C. Khng cm USB vo trong CPU D. Khng cn lm g v Windows XP t nhn USB v Mt s Mainboard cn Driver thch hp nhn USB 2.0 A. V.35 B. CAT 5e C. Console D. Cp ng trc A. 210.245.0.11 B. 203.162.0.181 C. 203.113.131.1 D. 208.67.222.222 A. Ipconfig B. ping C. netstat D. Tt c cc phng n u ng A. 0A8F.7BCC.12BD B. 12CA.8987.10C1 C. 23B6.897A.AAB5 D. Tt c cc phng n u ng A. 802.11a B.802.1x C. 802.3a D. 802.11m A. 11Mbps B. 32Mbps C. 54Mbps D. 210Mbps A. AES B. MD5 C. MD4 D. Khng c p n no trn A. ipconfig B. ipconfig /all C. net send D. ipconfig v ipconfig /all A. ipconfig B. ipconfig /all C. net send D. netstat A. Vo Start -> Run -> g cmd B. Vo Internet Explorer C. Vo Start -> All Program -> Accessories -> Command Prompt D. Vo Start -> Run -> g cmd hoc vo Start -> All Program > Accessories -> Command Prompt
258
TN
Cng ngh thng tin
My tnh
H iu hnh Windows XP sau khi ci, nhn USB cn phi lm g?
259
TN
Cng ngh thng tin
Mng Ngoi vi
Loi dy cp no sau y c s dng ph bin trong mng Ethernet hin nay?
260
TN
Cng ngh thng tin
Mng WAN
Trong cc a ch sau, u l a ch DNS server ca Viettel?
261
TN
Cng ngh thng tin
Mng WAN
Tin ch no sau y s dng kim tra kt ni gia hai host trn mng?
262
TN
Cng ngh thng tin
Mng WAN
Trong danh sch lit k sau, u l a ch MAC hp l ca my tnh?
263
TN
Cng ngh thng tin
Mng WAN
Trong cc chun sau, u l chun quc t cho mng LAN khng dy (wireless LAN)?
264
TN
Cng ngh thng tin
Mng WAN
Bng thng ti a trong kt ni mng LAN khng dy theo chun 802.11a t c l?
265
TN
Cng ngh thng tin
Mng WAN
Giao thc no sau y c th c s dng m ha d liu trao i gia wireless client v Aceess Point?
266
TN
Cng ngh thng tin
Mng WAN
xem a ch IP, cu lnh no sau u cho ta bit thng tin?
267
TN
Cng ngh thng tin
Mng WAN
xem a ch IP v a ch DNS, cu lnh no sau y cho ta bit thng tin?
268
TN
Cng ngh thng tin
My tnh
khi ng chng trnh DOS ca Windows XP, chn phng n ng?
32/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. Kerberos B. 3DES C. WPA2 D. Khng c phng n no ng A. Phn gii tn NetBIOS ti a ch IP tng ng B. nh x a ca IP ca 1 my vi a ch MAC tng ng ca n C. Phn gii tn min (domain name) ti a ch IP tng ng D. Khng c phng n no ng
269
Kiu xc thc no sau y c h tr hu ht trong cc kt ni wifi ngy nay?
270
TN
Cng ngh thng tin
Mng WAN
Dch v DNS (Domain Name Service) cung cp kh nng g?
271
TN
Cng ngh thng tin
My tnh
272
TN
Cng ngh thng tin
Mng WAN
273
TN
Cng ngh thng tin
Mng Ngoi vi
274
TN
Cng ngh thng tin
Mng Ngoi vi
275
TN
Cng ngh thng tin
My tnh
276
TN
Cng ngh thng tin
My tnh
277
TN
Cng ngh thng tin
Mng WAN
278
TN
Cng ngh thng tin
Mng WAN
279
TN
Cng ngh thng tin
Mng WAN
280
TN
Cng ngh thng tin
Mng WAN
281
TN
Cng ngh thng tin
Mng WAN
A. Workgroup B. Domain C. Distributed D. Khng c phng n no ng A. OSI B giao thc no ang c s dng trong truyn thng mng gia cc h B. TCP/IP thng trn internet hin nay? C. SONA D. Khng c phng n no ng A. 100Mbps Trong kt ni mng LAN theo chun Fast Ethernet, tc ti a t c theo l B. 200Mbps thuyt khi gi nhn ng thi l? C. 50Mbps D. 10Mbps A. RJ11 B. RJ45 Chun u ni no sau y c s dng trong kt ni mng Ethernet hin nay? C. DCE D. RJ48 A. Cc mng m n kt ni Firewall Windows khi c cho php v cu hnh s c tc dng iu khin truy B. Gia my tnh local v bn ngoi nhp vi lung traffic trao i gia? C. Gia cc tin trnh hot ng trn my tnh local D. Khng c phng n no ng A. Ch s port dch v ca giao thc TCP/UDP Firewall Windows c th iu khin truy nhp vi lung traffic trao i da trn B. Cc kiu gi tin ICMP cc tham s no sau y? C. Cc chng trnh trn my tnh local D. Tt c cc phng n u ng A. Security Group Trong mt h thng mng hot ng v qun l theo m hnh domain, i tng B. Organization Unit no sau y khng th p dng cc chnh sch bo mt c to ra? C. Distribution Group D. Khng c phng n no ng A.DHCP M hnh domain ca Microsoft c hnh thnh bi dch v th mc Active B. DNS Directory, vic nh dang ti nguyn trn h thng da trn dch v no sau C. WINS y? D. LDAP My tnh khch hng s dng dch v ADSL c th ping ti default gateway A. Cu hnh a ch IP v subnet mask khng chnh xc (modem) v ti a ch IP ca Viettel DNS server 203.113.131.2, nhng khng B. Cu hnh default gateway khng chnh xc th vo c cc trang web ph bin: googlE.com.vn; vnexpress.net, C. Cu hnh cc DNS server khng chnh xc yahoo.com th nguyn nhn ln nh D. Khng c phng n no ng A. HTTP Dch v no sau y cho php cp cu hnh TCP/IP t ng ti cc my tnh B. DNS client trn mng? C. DHCP D. IPSec A. Forest B. Group Khi nim no sau y c trong thut ng ca domain? C. Computer D. Tt c cc phng n u ng Windows XP khi c ci t mc nh s hot ng trong m hnh qun l v nh danh mng no sau y?
33/80
STT
Loi cu hi TN
Nghip v con cp 2
Ni dung Trong m hnh domain, vic xc thc cho php truy nhp mng v s dng cc ti nguyn din ra gia my tnh client v i tng no sau y?
Phng n tr li
282
283
TN
Cng ngh thng tin
Mng WAN
284
TN
Cng ngh thng tin
Mng WAN
285
TN
Cng ngh thng tin
My tnh
286
TN
Cng ngh thng tin
My tnh
287
TN
Cng ngh thng tin
Mng Ngoi vi
288
TN
Cng ngh thng tin
Mng Ngoi vi
289
TN
Cng ngh thng tin
Mng Ngoi vi
290
TN
Cng ngh thng tin
Mng Ngoi vi
291
TN
Cng ngh thng tin
Mng Ngoi vi
A. Forest B. Security Group C. Domain Controller D. Khng c phng n no ng A. Ipconfig Tin ch no sau y c s dng phn gii tn min sang a ch IP tng B. netstat ng? C. nslookup D. nbstats A. IGMP Tin ch Ping s dng kim tra kt ni trn mng hot ng da trn giao B. ICMP thc no sau y? C. Tracert D. Giao thc khc A. Cu hnh trong System Properties ci t Windows XP, cn phi thit lp my tnh boot t a CD u tin, B. Cu hnh trong Properties ca a CD thao tc no sau y cho php hon thnh tc v ? C. Cu hnh trong BIOS D. Khng c phng n no ng A. LAN card v Wireless Card B.LAN Card hoc Wireless Card tham gia vo mng my tnh cn phi c thit b g? C. Khng cn g c D. Tt c cc phng n u ng A. LAN Card l kt ni c dy cn Wireless Card l kt ni khng day B. LAN Card phi ci t driver cn wireless card khng phi S khc nhau gia LAN card v Wireless Card? ci t driver C. Wireless Card phi ci t driver cn LAN card khng phi ci t driver D. Khng c phng n no ng A. S dng tn hiu sng B. S dng cp ni Phng thc kt ni ca wireless card? C. Khng s dng g D. Tt c cc phng n u ng A. 3 a ch B. 2 a ch LAN Card c my a ch vt l? C. 1 a ch D. 4 a ch A. a ch IP B.a ch MAC a ch no c th thay i c? C. C 2 a ch A v B D. a ch vt l card mng A. 192.168.1.0/24 B. 192.168.1.255/24 a ch no c s dng gn cho my tnh khi tham gia mng? B. 192.168.1.200/24 D. 10.0.0.999 A. Xc nh phm vi vng mng B. Phn chia lp mng C. Phn chia lp a ch MAC D. Xc nh phm vi vng mng v Phn chia lp a ch MAC A 1 lp B. 3 lp C. 4 lp D. 5 lp
292
TN
Cng ngh thng tin
Mng WAN
Subnetmask c s dng cho mc ch no di y?
293
TN
Cng ngh thng tin
Mng WAN
C tt c bao nhiu lp a ch IP version 4?
34/80
STT
Loi cu hi TN
Nghip v con cp 2
Ni dung A. 255.255.0.0 B. 255.0.0.0 C. 255.255.255.0 D. 200.211.032.114 A.172.16.2.5 B. 10.10.1.101 C. 192.168.100.3 D. 500.500.500.0
Phng n tr li
294
Subnetmask cho a ch lp C l g?
295
TN
Cng ngh thng tin
Mng WAN
a ch no thuc a ch lp A?
296
TN
Cng ngh thng tin
Mng WAN
a ch no thuc a ch lp C?
297
TN
Cng ngh thng tin
Mng WAN
a ch default gateway c s dng cho mc ch g?
298
TN
Cng ngh thng tin
Mng WAN
DHCP s dng cp a ch no?
299
TN
Cng ngh thng tin
Mng WAN
Cu lnh hin th a ch IP t tn website?
300
TN
Cng ngh thng tin
Mng WAN
a ch IP l g?
301
TN
Cng ngh thng tin
Mng WAN
C my cch gn a ch IP cho card mng?
A.190.100.100.1 B. 176.222.154.5 C.192.128.22.5 D. 191.160.30.2 A. Lm im to truy cp n mt mng khc B. Lm im to truy cp ni mng C. Khng lm g D. Lm im to truy cp n mt mng khc v lm im to truy cp ni mng A. a ch ng B. a ch tnh C. C tnh v ng D. Khng c phng n no ng A. Nslookup B. Netstat C. Tracert D. Khng c phng n no ng A. L mt a ch chung cho tt c mi ngi truy cp internet B. L mt a ch nh danh duy nht v khng trng lp cho mi my tnh khi tham gia mng C. L a ch vt l ca Card mng D. L mt a ch chung cho tt c mi ngi truy cp intern A. 2 cch B. 1 cch C. 3 cch D. 4 cch A. tit kim a ch IP B. khng phi ghi nh a ch IP khi duyt web C. khng phi ghi nh tn website D. ghi nh a ch IP khi duyt web v ghi nh tn website A. WINS phn gii hostname sang a ch IP, DNS phn gii Netbios sang a ch IP B. DNS phn gii hostname sang a ch IP, WINS phn gii Netbios sang a ch IP C. WINS phn gii a ch IP sang Netbios, DNS phn gii Netbios sang a ch IP D. Khng c A. im thu sng mng wireless B. im pht sng, thit lp kt ni khng dy C. L 1 loi in thoi di ng D. L dy cp ni mng
302
TN
Cng ngh thng tin
Mng WAN
Ti sao phi s dng DNS?
303
TN
Cng ngh thng tin
Mng WAN
S khc nhau gia WINS v DNS l g?
304
TN
Cng ngh thng tin
Mng Ngoi vi
Access point l g?
35/80
STT
Loi cu hi TN
Nghip v con cp 2 u l thit b mng?
Ni dung
Phng n tr li A. Modem B. Access point C. Lan Card D. Tt c cc phng n u ng A. Thit b truy cp internet khng dy B. Thit b lu tr di ng C. Thit b nghe nhc D. Thit b chiu sng A. Domain ch s dng cho nhng mng nh cn Workgroup s dng cho nhng mng ln B. Domain l mng ngang hng cn Workgroup l client/server C. Workgroup l mng ngang hng cn Domain l client/server D. Domain ch s dng cho nhng mng nh cn Workgrou A. IE l trnh duyt web min ph cn Firefox phi mt tin B. IE l trnh duyt web cn Firefox l phn mm dit virus C. C IE v Firefox u l trnh duyt web min ph D. C hai u khng phi l trnh duyt web A. Internet explorer B. Firefox C. Opera D. Internet explorer v Firefox A. GooglE.com B. Yahoo.com C. Microsoft.com D. Firefox.com E. GooglE.com v Yahoo.com A. Gip tng tc duyt web B. Bo v ngi dng trnh b ly nhim virus khi duyt web C. Loi b truy nhp tri php t nhng my tnh khc D. Bo v ngi dng trnh b ly nhim virus khi duyt web v Loi b truy nhp tri php t nhng my tnh k A. L mt thit b hay mt phn mm gip kim sot truy cp mng B. L phn mm dit virus C. L mt loi virus D. L chung trnh nghe nhc A. a ch IP B. a ch DNS C. a ch MAC D. a ch default gateway A. ng B. Sai C. Windows khng c Firewall D. Khng c phng n no ng A. ng B. Sai C. Khng ng cng khng sai D. p n khc
305
306
TN
Cng ngh thng tin
Mng Ngoi vi
EDGE Modem l g?
307
TN
Cng ngh thng tin
Mng LAN
S khc nhau gia Domain v Workgroup l g?
308
TN
Cng ngh thng tin
My tnh
IE v Firefox l g?
309
TN
Cng ngh thng tin
My tnh
u l trnh duyt web ca Microsoft?
310
TN
Cng ngh thng tin
My tnh
u l a ch website tm kim?
311
TN
Cng ngh thng tin
My tnh
Ti sao nn s dng Firewall windows?
312
TN
Cng ngh thng tin
My tnh
Firewall l g?
313
TN
Cng ngh thng tin
Mng LAN
u l a ch vt l?
314
TN
Cng ngh thng tin
Mng LAN
Firewall windows l phn mm s dng min ph?
315
TN
Cng ngh thng tin
Mng LAN
S dng Firewall windows s khng cn cp nht cc bn v li ca windows?
36/80
STT
Loi cu hi TN
Nghip v con cp 2
Ni dung
Phng n tr li
316
317
TN
Cng ngh thng tin
Mng LAN
318
TN
Cng ngh thng tin
Mng LAN
319
TN
Cng ngh thng tin
Mng LAN
320
TN
Cng ngh thng tin
Mng LAN
321
TN
Cng ngh thng tin
Mng LAN
322
TN
Cng ngh thng tin
Mng LAN
323
TN
Cng ngh thng tin
Mng LAN
324
TN
Cng ngh thng tin
Mng LAN
325
TN
Cng ngh thng tin
Mng LAN
326
TN
Cng ngh thng tin
Mng LAN
327
TN
Cng ngh thng tin
Mng LAN
A. My tnh bn B. My tnh xch tay C. My tnh b ti D. My tnh bn v My tnh xch tay A. Modem B. Card mng u l thit b s dng kt ni internet? C. Bn phm D. Modem v Card mng A. Ipconfig /all B. Ipconfig /release Cu lnh xa b a ch IP ng? C. Ipconfig /renew D. Exit A. G Exit B. Kch vo biu tng X gc phi thot khi chng trnh DOS ca windows xp, la chn cch ng? C. Nhn t hp phm Ctrl + C D. G Exit v kch vo biu tng X gc phi A. Kch vo biu tng X gc phi B. Vo My document tm dng cu lnh ping vi tham s -t (ping lin tc) ta c cch no trong cc C. Nhn t hp phm Ctrl + C cch sau? D. Kch vo biu tng X gc phi v Nhn t hp phm Ctrl + C A. bit c tng s my tnh trn internet Cu tr li no ng nht khi gii thch l do cc my tnh trn mng phi c a B. tng tc duyt web ch? C. xc nh duy nht my tnh trn mng D. Tt c cc phng n u sai A. L mng my tnh ca mt quc gia B. L mng ton cu v s dng giao thc truyn thng Cu tr li ng nht v mng internet? TCP/IP C. L mng my tnh ca microsoft D. L mng my tnh ca Vit Nam A. Informatic protection B. Internet protocol IP l vit tt ca cm t no? C. Internet policy D. Tt c cc phng n u sai A. LAN B. WAN Khi nim no sau y c ngha l mng cc b? C. INTERNET D. INTRANET A. IE B. Firefox xem ni dung trang web ta s dng cng c no sau y? C. IE v Firefox D. Khng cn cng c no A. ISP tnh cc ph truy cp internet B. ISP nhn dng ngi dng khi truy cp internet Ti sao cn phi s dng Username v Password cho mt ti khon internet? C. bo mt D. Tt c cc phng n u ng A. L ngi s dng internet B. L nh cung cp dch v internet ISP l g, chn khi nim ng nht? C. L my ch internet D. Tt c cc phng n u sai Wireless c s dng cho loi my tnh no di y?
37/80
STT
Loi cu hi
Nghip v cp 1
Nghip v con cp 2
Ni dung
Phng n tr li A. Gip h iu hnh tng tc v lm vic c vi thit b B. Gip tng tc x l ca my tnh C. Gip bo v my tnh D. Khng c mc ch g A. Lu a ch trang web B. Ngn chn cc trang web en C. nh du trang web thng dng D. Hng dn s dng firefox A. Administrator B. Hacker C. Cracker D. Blogger A. Lu a ch trang web B. Ngn chn cc trang web en C. nh du trang web thng dng D. Hng dn s dng firefox A. Firefox B. IE C. Firewall windows D. Firefox v Firewall windows A. Ctrl + P B. Ctrl + T C. Ctrl + O D. Ctrl + N A. Start --> Setting -- > Control panel -- > Windows firewall B. Start -- > Setting -- > Network connection -- > Windows firewall C. Start -- > Programs -- > Accessories -- > Windows firewall D. Start -- > Programs -- > Accessories -- > System tools -- > A. Domain B. Workgroup C. DNS D. Internet A. Domain Network Syste B. Domain Name System C. Data Network Syste D. Data Name Syste A. Sao chp d liu bt hp php B. Li h thng C. t nhp bt hp php t bn ngoi vo h thng mng D. Sao chp d liu bt hp php v Li h thng A. UTP (10BaseT) B. Cp si quang C. Cp ng trc D. Tt c cc phng n u ng A. Splitter B. Converter C. Multiplexer D. Headphone
328
TN
Mng LAN
Mc ch ca vic ci t driver cho thit b l g?
329
TN
Cng ngh thng tin
Mng LAN
Chc nng bookmarks trong trnh duyt firefox dng lm g?
330
TN
Cng ngh thng tin
Mng LAN
Ngi xm nhp h thng mng my tnh gi l g?
331
TN
Cng ngh thng tin
My tnh
Chc nng Favorites trong trnh duyn IE dng lm g?
332
TN
Cng ngh thng tin
My tnh
Phn mm no c ci t sn trong h iu hnh windows?
333
TN
Cng ngh thng tin
My tnh
m 1 tab mi trong trnh duyt IE v Firefox ta s dng t hp phm nhanh no?
334
TN
Cng ngh thng tin
My tnh
m giao din Firewall windows s dng thao tc no di y?
335
TN
Cng ngh thng tin
Mng WAN
Mng ngang hng c gi bi thut ng no di y?
336
TN
Cng ngh thng tin
Mng WAN
DNS l vit tt ca cm t no di y?
337
TN
Cng ngh thng tin
My tnh
Tnh nng ca Firewall l kim sot, ngn chn nhng g trong cc p n sau?
338
TN
Cng ngh thng tin
Mng Ngoi vi
Loi cp xon i c s dng ph bin trong cc mng LAN?
339
TN
Cng ngh thng tin
Mng Ngoi vi
s dng in thoi trn ng dy ADSL cn thit b g?
38/80
STT
Loi cu hi TN
Nghip v con cp 2 Tc ti a ca ADSL?
Ni dung
Phng n tr li A. Upload 1Mbps/ Download 4Mbps B. Upload 1Mbps/ Download 6Mbps C. Upload 1Mbps/ Download 8Mbps D. Upload 2Mbps/ Download 12Mbps A. 10 km B. 8 km C. 3.5 km D. 5.5 km A. Km bm B. Dy mng C. Thit b test D. Tt c cc phng n u ng A. CPU B. Chut, bn phm, mn hnh C. Dy ngun D. Tt c cc phng n u ng A. Copy file trong mng LAN B. S dng USB C. Truy cp cc trang Web en. D. Tt c cc phng n u ng A. Nh nhau B. Khng bng C. Tt hn D. Km xa A. BkavHome B. BkavPro C. BkavEnterprise D. Tt c cc phng n u ng A. Tt b hon ton chc nng cp nht B. Lun lun bt chc nng cp nht C. Ch nh cp nht theo thi gian nht nh D. Khng c phng n no ng A. S dng 1 phn mm qut virus tin cy, c bn quyn v thng xuyn cp nht B. Khng s dng bt k 1 sn phm phng chng virus no C. S dng cng lc cng nhiu phn mm dit virus cng tt A. Khng cn khi ng li B. Tt lun my tnh C. Khi ng li v khng cn tin hnh qut D. Khi ng li v tin hnh cp nht, qut virus ngay ln u tin A. Full Scan: Qut ton b h thng trn my ca bn B. Quick Scan: ch qut ring phn vng cha h iu hnh C. Khng cn thc hin thao tc qut. D. Khng c phng n no ng A. ng k ngay tng thi gian s dng B. Khng cn tng thi gian s dng C. Xa b hon ton v khng s dng bt k sn phm no na D. Khng c phng n no ng
340
341
TN
Cng ngh thng tin
Mng Ngoi vi
Khong cch ti a cp ni dch v ADSL t u trm n khch hng?
342
TN
Cng ngh thng tin
My tnh
Chn cc thit b chuyn dng khi lp t mng?
343
TN
Cng ngh thng tin
My tnh
Cc thit b thuc 1 b my tnh y , la chn p n ng?
344
TN
Cng ngh thng tin
My tnh
Cc nguy c nhim Virus?
345
TN
Cng ngh thng tin
My tnh
S dng phn mm dit virus bn quyn so vi bn min ph?
346
TN
Cng ngh thng tin
My tnh
Cc sn phm min ph ca trung tm an ninh mng Bkis dng qut virus no?
347
TN
Cng ngh thng tin
My tnh
Khi ci t v s dng cc sn phm Anti virus bn nn lm g m bo cho my tnh ca bn?
348
TN
Cng ngh thng tin
My tnh
Khi s dng my tnh c nhn bn lm g chn cc nguy him t virus?
349
TN
Cng ngh thng tin
My tnh
Khi ci t cc sn phm dit virus s yu cu khi ng li my tnh, bn s lm g?
350
TN
Cng ngh thng tin
My tnh
Cc sn phm qut virus c cc ty chn qut theo bn ty chn qut no l tt hn?
351
TN
Cng ngh thng tin
My tnh
Khi phn mm qut virus trn my tnh ca bn ht hn s dng (Giy php ht hn) hnh ng no sau y l ng?
39/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. H iu hnh c sn FireWall, v ch cn bt ln B. My tnh ca ti khng bao gi s dng USB C. Ch truy cp cc trang Web c tin tc D. Tt c cc phng n u sai A. L mt loi virus tin hc ch yu ly lan vo a B: B. L mt loi virus tin hc ch yu ly lan vo cc b tr in C. L loi viurs tin hc ch yu ly lan vo cc mu tin khi ng (Boot record ) D. L loi virus tin hc ch yu ly lan vo cc t A. Thng qua ngi s dng, khi dng tay m t s dng my tnh B.Thng qua h thng in - khi s dng nhiu my tnh cng mt lc C. Thng qua mi trng khng kh - khi t nhng my tnh qu gn nhau D. Tt c cc phng n u sai A. L loi viurs tin hc ch yu ly lan vo cc mu tin khi ng (Boot record B. L mt loi virus tin hc ch yu ly lan vo cc b tr in C. L loi virus tin hc ch yu ly lan vo cc tp ca WinWord v Excel D. Tt c cc phng n u nG.
352
Khng cn dng phn mm dit vi rt v cc l do no sau?
353
TN
Cng ngh thng tin
My tnh
Bn hiu Virus l g?
354
TN
Cng ngh thng tin
My tnh
Bn hiu Virus tin hc ly lan bng cch no?
355
TN
Cng ngh thng tin
My tnh
Bn hiu Macro Virus l g?
356
TN
Cng ngh thng tin
My tnh
357
TN
Cng ngh thng tin
My tnh
358
TN
Cng ngh thng tin
My tnh
359
TN
Cng ngh thng tin
My tnh
360
TN
Cng ngh thng tin
My tnh
361
TN
Cng ngh thng tin
My tnh
A. Ly nhim vo boot record B. T nhn bn C. Xa cc tp chng trnh trn a cng D. Ph hy CMOS A. Tha mn tnh t m v kch chut vo ngay B. Xem li tht r ri kch chut xem ni dung Khi nhn c ng link l (lin kt web) bn s lm g? C. Khng c hnh ng g vi link kiu ny D. Tuyt i khng xem ni dung link ny. A. Norton AntiVirus B. BkavHome Trong cc phn mm sau, phn mm no l phn mm dit Virus ca Vit Nam? C. Mozilla Firefox D. Yahoo Messenger A. Trojan B. Worm Trong cc loi sau, u l Virus? C. Configker D. Tt c cc phng n u ng A. AutoRun B. W32.Mydoom.A@mm Theo bn cc loi sau, u l virus nguy him? C. W32.WelchiA.B.Worm D. Tt c cc phng n u ng A. Symantec B. Kaspersky Cc hng sau, hng no c cc sn phm dit Virus tin cy? C. Bisdifender D. Tt c cc phng n u ng Theo bn, iu g m tt c cc virus tin hc u c thc hin? A. Khng nh hng g B. C nh hng dn n mt mt hoc b sao chp tri php C. nh hng l khng ng k D. nh hng tt n d liu
362
TN
Cng ngh thng tin
My tnh
Theo bn nh hng ca Virus n d liu ca bn?
40/80
STT
Loi cu hi
Nghip v cp 1
Nghip v con cp 2
Ni dung
Phng n tr li A. Khng nh hung g B. C th lm t lit h thng v mt kh nng s dng h thng C. nh hng l khng ng k D. nh hng tt A. Mc k, khng phi vn ca ai B. Khng bao gi quan tm n Virus khi s dng my tnh C. Cp nht thng tin v Virus v bo cho bn b bit D. Cp nht thng tin v Virus v khng nn bo cho ai bit A. Va qut virus va truy cp Web B. Ngt mng khi qut phng virus t nhn bn qua mng C. Va qut virus va tin hnh ci t ng dng khC. A. Yahoo Messenger B. Kaspersky AntiVirus C. Bkav Home D. Kaspersky AntiVirus v Bkav Home A. Khng t vn g B. Khng phi vic ca mnh C. Khuyn khch hng nn s dng 1 phn mm dit Virus tin cy A. 1 phn mm tin cy B. 2 Phn mm dit virus C. Cng nhiu cng tt D. Khng phn mm no A. Normal B. Safe mode with networking C. Safe mode D. Debugging mode A. Phm Enter B. Phm Delete C. Phm F8 D. Phm Alt A. Chng trnh nghe nhc min ph B. Trnh nhn v gi E-Mail C. Chng trnh dit Virus D. Trnh son tho vn bn A. My tnh vo mng v khai bo ng tng bc theo hng dn. B. Khng cn khai bo g C. My tnh ch cn ci Yahoo messenger l D. My tnh ch cn vo mng A. Vo Start Program Microsoft OutLook B. Kch vo biu tng Microsoft OutLook trn Desktop (nu c) C. Kch vo biu tng Internet Explorer D. Vo Start Program Microsoft OutLook v Kch vo biu tng Microsoft OutLook trn Desktop (nu c) A. Gi v nhn E-mail min ph B. nh km file vn bn, file nn C. nh km th mc D. Gi, nhn E-mail min ph v nh km file vn bn, file nn
363
TN
My tnh
Theo bn nh hng ca Virus ln h thng ca bn?
364
TN
Cng ngh thng tin
My tnh
Khi c thng tin v Virus bn s?
365
TN
Cng ngh thng tin
My tnh
Khi tin hnh qut virus trn my tnh c nhn, hnh ng no l ng n?
366
TN
Cng ngh thng tin
My tnh
Chn phn mm dit Virus trong cc phn mm sau?
367
TN
Cng ngh thng tin
My tnh
Khi ci t xong my tnh cho khch hng, bn c nn t vn v vic s dng cc phn mm dit Virus tin cy, chn l do sau?
368
TN
Cng ngh thng tin
My tnh
S lng phn mm dit Virus trn 1 PC c nhn l bao nhiu?
369
TN
Cng ngh thng tin
My tnh
Ngi s dng c khuyn co vic thc hin qut virus trong ch hot ng no sau y ca my tnh?
370
TN
Cng ngh thng tin
My tnh
Khi my tnh khi ng, bn nhn phm no vo ch Safe mode?
371
TN
Cng ngh thng tin
My tnh
Hy chn phng n ng v Microsoft OutLook?
372
TN
Cng ngh thng tin
My tnh
s dng trnh nhn v gi E-mail trong Microsft OutLook ta phi lm g?
373
TN
Cng ngh thng tin
My tnh
Khi ng Microsoft OutLook bng cch no?
374
TN
Cng ngh thng tin
My tnh
S dng OutLook bn c th?
41/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. Xa th ngay khi c xong trong OutLook B. Tin hnh Backup mail thng xuyn. C. Khai bo i khai bo li ti khon trong OutLook D. Khng quan tm n vn Backup mail A. My tnh ci BKAV B. My tnh ci Vietkey C. My tnh ci Microsoft OutLook D. My tnh ci FireFox A. Bt Yahoo Messenger B. Bt FireFox C. Lun lun bt hoc chy t ng Microsoft OutLook D. Bt Windows Explorer A. HTTP B. POP3 C. SMTP D. FTP A. HTTP B. POP3 C. SMTP D. FTP A. SMTP B. POP3 C. TCP/IP D. SMTP v POP3 A. pop3.viettel.com.vn B. imap4.viettel.com.vn C. smtps.viettel.com.vn D. smtp.viettel.com.vn
375
Nhng vic nn lm khi s dng OutLook?
376
TN
Cng ngh thng tin
My tnh
Mun c OutLook s dng c ta cn phi c iu kin g?
377
TN
Cng ngh thng tin
My tnh
c thng bo ngay khi c mail mi trong OutLook ta cn lm g?
378
TN
Cng ngh thng tin
My tnh
Giao thc c s dng nhn mail?
379
TN
Cng ngh thng tin
My tnh
Giao thc c s dng gi mail?
380
TN
Cng ngh thng tin
My tnh
Giao thc no sau y c s dng trong qu trnh gi nhn mail trn mng?
381
TN
Cng ngh thng tin
My tnh
a ch ca my ch ng vai tr incoming mail server trong cu hnh ti khon mail Microsoft Outlook ca Viettel l?
382
TN
Cng ngh thng tin
My tnh
A. Copy cc file backup vo th mc file d liu mc nh B. Cu hnh khai bo ti khon email Thao tc no cn c thc hin trc khi restore d liu mail Outlook c C. Trong giao din chng trnh Outlook, vo File, chn backup t trc? Import and Export D. Khng c phng n no ng nh dng file d liu mail Outlook cn phi backup trc khi ci t li h iu hnh Windows XP cho my tnh l? A. FilE.ppt B. FilE.pts C. FilE.ouk D. FilE.bat A. Phm 10 B. Phm ESC C. Phm Enter D. Phm Delete A. Insert Columns B. View - Columns C. Format - Columns D. Table Columns A. Ctrl Z B. Ctrl X C. Ctrl - V D. Ctrl - Y A. View - Exit B. Edit - Exit C. Window - Exit D. File Exit
383
TN
Cng ngh thng tin
My tnh
384
TN
Cng ngh thng tin
My tnh
kt thc vic trnh din trong PowerPoint, ta bm phm no?
385
TN
Cng ngh thng tin
My tnh
Trong son tho Word, mun trnh by vn bn dng ct (dng thng thy tn cc trang bo v tp ch), ta thc hin nh th no?
386
TN
Cng ngh thng tin
My tnh
Khi ang son tho vn bn Word, mun phc hi thao tc va thc hin th bm t hp phm no?
387
TN
Cng ngh thng tin
My tnh
Khi lm vic vi Word xong, mun thot khi, ta thc hin chn nh th no?
42/80
STT
Loi cu hi
Nghip v cp 1
Nghip v con cp 2
Ni dung
Phng n tr li
388
TN
My tnh
389
TN
Cng ngh thng tin
My tnh
390
TN
Cng ngh thng tin
My tnh
391
TN
Cng ngh thng tin
My tnh
392
TN
Cng ngh thng tin
My tnh
393
TN
Cng ngh thng tin
My tnh
394
TN
Cng ngh thng tin
My tnh
395
TN
Cng ngh thng tin
My tnh
396
TN
Cng ngh thng tin
My tnh
397
TN
Cng ngh thng tin
My tnh
398
TN
Cng ngh thng tin
My tnh
399
TN
Cng ngh thng tin
My tnh
400
TN
Cng ngh thng tin
My tnh
A. Windows mc nh c B. S dng Unikey t ch ting Vit (V) C. S dng Vietkey t ch ting Vit (V) D. S dng Unikey t ch ting Vit (V) hoc S dng Vietkey t ch ting Vit (V) A. Ca Vit Nam sn xut B. L phn mm thng mi ca Tp on Microsoft, dng Hy chn phng n ng v Microsoft Office? trong cng vic vn phng C. L phn mm min ph D. L phn mm nghe nhc A. Tools - Insert Table Trong son tho Winword, to mt bng (Table), ta thc hin chn nh th B. Insert - Insert Table no? C. Format - Insert Table D. Table - Insert Table A. Cui nm 1999 Internet hin nay pht trin ngy cng nhanh; theo bn, thi im Vit Nam chnh B. Cui nm 1998 thc gia nhp Internet l thi im no? C. Cui nm 1997 D. Cui nm 1996 A. File Properties Trong son tho Winword, mun nh dng li trang giy in, ta thc hin chn B. File - Page Setup nh th no? C. File Print D. File - Print Preview A. Excel B. Calculator Trong Windows, c th s dng chng trnh no nh mt my tnh b ti? C. WinWord D. Notepad A. Phm F5 B. Phm F3 trnh din mt Slide trong PowerPoint, ta bm phm no? C. Phm F1 D. Phm F10 A. File Save Trong son tho vn bn Word, mun lu h s vi mt tn khc, ta thc hin B. File - Save As chn mc no? C. Window Save D. Window - Save As A. Tt mn hnh B. Tt my tnh Khi kt thc cng vic vi my tnh ti ni lm vic ta cn lm g? C. Khng cn tt my tnH. D. Tt my tnh v tt mn hnh A. USB B. UPS Hy chn ra tn thit b mng my tnh? C. Hub D. Webcam A. Format Font B. Format - Paragraph Trong son tho Winword, mun nh dng k t, ta thc hin vo mc no? C. Format Font hoc Format - Paragraph D. Khng c phng n no ng A. File Exit B. Insert Picture Prom File chn nh vo 1 v tr trong on vn bn ta thc hin? C. Insert Fields Date D. Table - Insert A. Ctrl + P B. Ctrl + U tin hnh in 1 vn bn son tho c th s dng phm tt no? C. Ctrl+ Shift + Delete D. Ctrl + B g c vn bn Ting Vit c du trong Word ta cn thc hin nh th no?
43/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. Chia s ti nguyn B. Nhn hiu ca mt thit b kt ni mng C. Thc hin lnh in trong mng cc b D. Mt phn mm h tr s dng mng cc b A. B phn mm nghe nhc min ph. B. B phn mm thng mi ca tp on Microsoft. C. B phn mm dit virus. D. L h iu hnH. A. Bt buc phi dng ch in hoa t tn th mc B. Bt buc khng c c phn m rng C. Thng c t theo qui cch t tn ca tn tp D. Bt buc phi c phn m rng A. File - Printer and Faxes, ri chn mc Add a printer B. Window - Printer and Faxes, ri chn mc Add a printer C. Start - Printer and Faxes, ri chn mc Add a printer D. Tools - Printer and Faxes, ri chn mc Add a printer A. Do t dy ni vi my in hoc dy mng B. My in khng hot ng C. Cha ci Driver cho my in D. Tt c cc phng n u ng A. My tnh ca bn khng vo c mng do t dy B. My in khng hot ng C. My in khng c chia s D. Tt c cc phng n u ng A. Mt in li B. t dy cp t CPU ln mn hnh C. CPU b hng hon ton D. Tt c cc phng n u ng A. Kim tra h thng in B. Kim tra li cc dy cp v dy ni C. Kim tra hot ng CPU D. Tt c cc phng n u nG. A. Do mt in B. Do li RAM C. Li cng D. Li mn hnh A. V sinh nh k cho h thng my tnh B. S dng my tnh ng vi mc ch s dnG. C. Thng bo ngay vi ngi c chc nng khi my tnh c li D. Tt c cc phng n u ng A. USB l thit b lu tr di ng, lu tr lng d liu kh ln trong kch thc tng i nh. B. L n v tin t C. L thit b chiu sng D. L mt phn mm dit Virus A. S dng USB khng cn tun th nguyn tc no. B. Khi s dng USB phi tun th quy nh an ton ca t chc C. Tin hnh qut Virus u tin sau khi cm USB vo D. Khi s dng USB phi tun th quy nh an ton ca t chc v Tin hnh qut Virus u
401
Trong mng my tnh, thut ng Share c ngha g?
402
TN
Cng ngh thng tin
My tnh
B sn phm Microsoft Office l g?
403
TN
Cng ngh thng tin
My tnh
Trong h iu hnh Windows, tn ca th mc c t l g?
404
TN
Cng ngh thng tin
My tnh
Trong Windows, mun ci t my in, ta thc hin nh th no?
405
TN
Cng ngh thng tin
My tnh
Khi bn khng th in c trn my ca bn c th do cc l do no?
406
TN
Cng ngh thng tin
My tnh
Khi bn khng th in c t my in khc trong mng, c th do cc l do no?
407
TN
Cng ngh thng tin
My tnh
Khi mn hnh my tnh ca bn khng th hin th bt k ci g, nguyn nhn c th l do?
408
TN
Cng ngh thng tin
My tnh
Khi mn hnh my tnh ca bn khng th hin th bt k ci g, bn cn lm cc vic no sau?
409
TN
Cng ngh thng tin
My tnh
Bn nhn nt khi ng my tnh c nhn ca bn, xut hin nhiu ting tt ko di trong CPU v my tnh khng hot ng, nguyn nhn l do?
410
TN
Cng ngh thng tin
My tnh
Hnh ng no l ng n khi s dng my tnh c nhn?
411
TN
Cng ngh thng tin
My tnh
USB l g?
412
TN
Cng ngh thng tin
My tnh
Nguyn tc s dng USB no l ng?
44/80
STT
Loi cu hi TN
Nghip v cp 1 My tnh
Nghip v con cp 2
Ni dung
Phng n tr li A. Photoshop B. Excel C. Word D. Excel v Word A. Cp i dy xon B. Cp Quang C. Sng Wifi D. Cp ng trc A. Start ->Shutdown B. Alt + F4 ->Enter C. Vo Internet Explorer D. Start ->Shutdown v Alt + F4 ->Enter A. Tt tt c cc ng dng B. Khng tt cc chng trnh ang chy C. Bt thm chng trnh mi D. Rt ngun in
413
Trong cc phn mm sau, u l phn mm thuc b Microsoft Office?
414
TN
Cng ngh thng tin
My tnh
Tc ng truyn no ln nht trong cc dng truyn ti sau?
415
TN
Cng ngh thng tin
My tnh
Cc cch tt my tnh ng (khi my tnh khng chy ng dng no) chn cc p n no sau?
416
TN
Cng ngh thng tin
My tnh
Trc khi Shutdown my tnh, bn cn lm g?
Nghip v Mng WAN Mng LAN My tnh Mng ngoi vi Tng cng Mc nh gi
Bit Hiu Sng to
S lng 49 131 187 49 416 S lng 244 147 25 416
T trng 11.78 31.49 44.95 11.78 100.00 T trng (%) 58.65 35.34 6.01 100.00
Tng cng
NGI BIN SON
NGI KIM TRA
45/80
H Ni , Ngy thng nm 2010
TV DY MY
1 = D, 2 = Trung bnh, 3 = Kh
p n Ti liu/vn bn tham chiu Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel kh cu hi 1 kh cu hI
Cm nang nhn vin i k thut dch v A&P Viettel
Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel
46/80
p n
Ti liu/vn bn tham chiu Cm nang nhn vin i k thut dch v A&P Viettel
kh cu hi
kh cu hI
Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel
Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel
47/80
p n
Ti liu/vn bn tham chiu
kh cu hi
kh cu hI
48/80
p n
kh cu hi 1
kh cu hI 1
Gio trnh cu trc my tnh
49/80
p n
kh cu hi
kh cu hI
50/80
p n
kh cu hi 1
kh cu hI 1
Website Vietteltelecom.com.vn
C,D
51/80
p n
Ti liu/vn bn tham chiu Gio trnh cu trc my tnh
kh cu hi 2
kh cu hI 2
52/80
p n
kh cu hi
kh cu hI
53/80
p n
kh cu hi 1
kh cu hI 1
A,B
Gio trnh mng my tnh CCNA
A,B
54/80
p n
Ti liu/vn bn tham chiu Gio trnh mng my tnh CCNA
kh cu hi 1
kh cu hI 1
55/80
p n
Ti liu/vn bn tham chiu Gio trnh mng my tnh CCNA
kh cu hi 2
kh cu hI 2
B A B
Gio trnh cu trc my tnh Gio trnh cu trc my tnh Gio trnh cu trc my tnh
1 1 1
1 1 1
56/80
p n
kh cu hi 2
kh cu hI 2
B B ( tc dng ngn chn vng lp) A
57/80
p n
kh cu hi
kh cu hI
58/80
p n C
Ti liu/vn bn tham chiu Cm nang nhn vin i k thut dch v A&P Viettel Cm nang nhn vin i k thut dch v A&P Viettel
kh cu hi 3
kh cu hI 2
59/80
p n
kh cu hi
kh cu hI
D,E
60/80
p n
kh cu hi 1
kh cu hI 1
A,B
61/80
p n
kh cu hi 2
kh cu hI 2
62/80
p n
kh cu hi 1
kh cu hI 1
63/80
p n
kh cu hi 3
kh cu hI 2
64/80
p n
kh cu hi 3
kh cu hI 2
65/80
p n
kh cu hi 3
kh cu hI 2
66/80
p n
kh cu hi 2
kh cu hI 1
67/80
p n
kh cu hi 2
kh cu hI 1
68/80
p n
kh cu hi 1
kh cu hI 1
69/80
p n
kh cu hi 1
kh cu hI
70/80
p n
kh cu hi 2
kh cu hI
71/80
p n
kh cu hi 2
kh cu hI
72/80
p n
kh cu hi
kh cu hI
73/80
p n
kh cu hi 1
kh cu hI
74/80
p n
kh cu hi 1
kh cu hI
75/80
p n
kh cu hi
kh cu hI
76/80
p n
kh cu hi 1
kh cu hI
77/80
p n
kh cu hi
kh cu hI
78/80
p n
kh cu hi 1
kh cu hI
79/80
p n
kh cu hi 1
kh cu hI
2 15 66 49 17
3 4 12 5 4
80/80

Ngan Hang Cau Hoi Ap

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1.Loi cu hi Trc nghim mt la chn Trc nghim mt la chn

CHM SC KHCH HNG CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Khch hng mun bit mt s thng tin v gi cc mi. Bn s:

C NH Sau khi x l s c cho khch hng. Bn s:

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

Trc nghim mt la chn

CHM SC KHCH HNG

C NH Yu t to nn quyt nh vic lm tha mn khch hng:

C NH Ti sao li cn phi chm sc khch hng?

Trc nghim mt la chn

CHM SC KHCH HNG

Nhng nguyn tc c bn nht ca chm sc khch hng l g?

Theo bn, iu u tin khch hng quan tm v s dng dch v?

Nu mt nhn vin ca Viettel c thi khng tt vi khch hng th iu c ngha l?

C NH Khi khch hng phn nn v cc dch v ca Viettel th:

Trc nghim mt la chn Trc nghim mt la chn

CHM SC KHCH HNG CHM SC KHCH HNG

b.Yu t sn phm, con ngi. c. Khng phng n no ng.

CNG TY VIN THNG VIETTEL TRUNG TM C NH

CNG HA X HI CH NGHA VIT NAM C LP - T DO - HNH PHC

NGN HNG CU HI KIM TRA NH K CHC DANH NHN VIN/CTV DY MY

Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

Khi biu tng kt ni mng ca s "Network connection" khng sng th c ngha l g?

Cng ngh thng tin

Modem Sau khi reset cng modem, bit c a ch IP ca modem ta lm th no?

Khi n ADSL/Line trn modem nhp nhy c ngha l g?

Modem Khi n LAN trn modem khng sng c ngha l g?

Modem Khi n LAN trn modem nhp nhy c ngha l g?

Cng ngh thng tin

Lnh vc nghip v Cng ngh thng tin

Modem Modem ADSL c th kt ni vi my tnh qua cng no sau y?

Cng ngh thng tin

Cng ngh thng tin Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

Cng ngh thng tin

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