Internet shoping agent: - percepts: Thng tin khch hng, n t hng:tn sn phm, s lng sn phm, tn khch hng, a ch khch

hng.. - Mi trng lmvic: Gian hng, tnh trng ca gian hang,s sn phm bn, gi thnh ca sn phm, ac t sn phm, thng tin khach hng c. - Hnh ng: Bo cn sn phm, ht sn phm, chp nhn n t hang, kim tra gi mail cc thng bo cho khach hng, kim tra ti khon, chuyn khon, hin th thng bo cho khch hng v tnh trng gian hng, t hng thnh cng, ht hng, gi tin nhn chc mng tri n khch hng t ng.. - nh gi hiu qu: a ra cc thng bo kp thi, cp nht nhanh chng cc thay i mi trng lm vic nh gian hng, s lng hng, thm thng tin khch hng. Nhng cng c th agent ny hot ng c nhng khi khng thc s a thng bo tnh trng ca gian hng, khng cp nht thng tin khch hng, chm trong tng tc t hng l do yu t ng truyn, li server h thng ng vt c v th ung sa Ngi th phi cht Ngi l ng vt c v Tm l ngi Resolution: 1,Man(A)Die(A) 2,Mammal(B)DrM(B) 3,Man(C)Mammal(C) 4,Man(Tom). 4 Man(Tom) theo 3 Man(Tom)Mammal(Tom), theo 2 Mammal(Tom)DrM(Tom) (Tom ung sa) 4Man(Tom) theo 1, Man(Tom)Die(Tom) (Tom phi cht). S dng modul ponens A ng vt c v B ung sa C ngi D cht AB (a l ng vt c v th a ung sa) CD (a l ngi th a phi cht) CB (a l ngi th a ung sa) TomC (Tom l ngi TomC m CB nn theo t/c bc cu: TomB (Tom ung sa). TomC m CD nn theo bc cu: TomD (Tom cht)