TT ID 20137028 20130391 20129731 20121544 20119274 20135902 20118520 20133113 20131815 20138217 20123469 20134558 20136222 20134413 20123463

20129720 20121674 20118635 20118412 20138656 20122999 20131247 20125941 20129865 20127992 20132909 20122247 20122525 20129570 20136594 20138753 20134020 20131790 20132952 20131632 20131987 20134072 20121679 20132209 20132384 20132478 20131104 20128727 20131128 20136986 20120749 20132896 20125013 20119938

Priority Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major

Event Time 1/12/2012 20:52 1/12/2012 14:41 1/12/2012 14:07 1/12/2012 5:04 1/12/2012 1:24 1/12/2012 19:51 1/12/2012 0:32 1/12/2012 17:01 1/12/2012 16:06 1/12/2012 21:52 1/12/2012 7:34 1/12/2012 18:23 1/12/2012 20:12 1/12/2012 18:14 1/12/2012 7:30 1/12/2012 14:04 1/12/2012 5:30 1/12/2012 0:31 1/12/2012 0:16 1/12/2012 22:28 1/12/2012 6:44 1/12/2012 15:28 1/12/2012 10:10 1/12/2012 14:12 1/12/2012 12:20 1/12/2012 16:52 1/12/2012 5:56 1/12/2012 6:26 1/12/2012 13:58 1/12/2012 20:01 1/12/2012 22:42 1/12/2012 17:48 1/12/2012 16:05 1/12/2012 16:55 1/12/2012 15:58 1/12/2012 16:19 1/12/2012 17:55 1/12/2012 5:31 1/12/2012 16:15 1/12/2012 16:28 1/12/2012 16:33 1/12/2012 15:18 1/12/2012 13:08 1/12/2012 15:14 1/12/2012 20:50 1/12/2012 3:44 1/12/2012 16:54 1/12/2012 9:12 1/12/2012 2:34

Create Date 1/12/2012 20:54 1/12/2012 14:43 1/12/2012 14:10 1/12/2012 5:05 1/12/2012 1:25 1/12/2012 19:54 1/12/2012 0:33 1/12/2012 17:04 1/12/2012 16:07 1/12/2012 21:59 1/12/2012 7:38 1/12/2012 18:26 1/12/2012 20:14 1/12/2012 18:17 1/12/2012 7:35 1/12/2012 14:08 1/12/2012 5:30 1/12/2012 0:38 1/12/2012 0:20 1/12/2012 22:30 1/12/2012 6:52 1/12/2012 15:30 1/12/2012 10:12 1/12/2012 14:16 1/12/2012 12:23 1/12/2012 16:57 1/12/2012 6:00 1/12/2012 6:29 1/12/2012 14:00 1/12/2012 20:28 1/12/2012 22:44 1/12/2012 17:57 1/12/2012 16:08 1/12/2012 17:01 1/12/2012 15:59 1/12/2012 16:20 1/12/2012 17:59 1/12/2012 5:32 1/12/2012 16:21 1/12/2012 16:34 1/12/2012 16:35 1/12/2012 15:22 1/12/2012 13:11 1/12/2012 15:25 1/12/2012 20:55 1/12/2012 4:01 1/12/2012 16:56 1/12/2012 9:14 1/12/2012 2:36

Cleared Time

1/12/2012 20:13 1/12/2012 0:55 1/12/2012 17:25 1/12/2012 16:31 1/12/2012 22:18 1/12/2012 8:00 1/12/2012 18:51 1/12/2012 20:39 1/12/2012 18:43 1/12/2012 8:01 1/12/2012 14:38 1/12/2012 6:08 1/12/2012 1:11 1/12/2012 0:56 1/12/2012 23:12 1/12/2012 7:28 1/12/2012 16:12 1/12/2012 10:57 1/12/2012 15:01 1/12/2012 13:14 1/12/2012 17:48 1/12/2012 6:55 1/12/2012 7:28 1/12/2012 15:01 1/12/2012 21:04 1/12/2012 23:54 1/12/2012 19:01 1/12/2012 17:22 1/12/2012 18:18 1/12/2012 17:21 1/12/2012 17:43 1/12/2012 19:20 1/12/2012 6:57 1/12/2012 17:43 1/12/2012 17:58 1/12/2012 18:03 1/12/2012 16:53 1/12/2012 14:43 1/12/2012 16:53 1/12/2012 22:30 1/12/2012 5:25 1/12/2012 18:42 1/12/2012 11:01 1/12/2012 4:26

20137370 20135160 20139201 20139547 20121056 20137179 20126878 20127014 20125904 20123517 20123539 20123851 20119446 20119117 20121301 20121189 20122419 20133669

Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major

1/12/2012 21:16 1/12/2012 19:00 1/12/2012 23:06 1/12/2012 23:22 1/12/2012 4:22 1/12/2012 20:52 1/12/2012 11:15 1/12/2012 11:18 1/12/2012 10:11 1/12/2012 7:48 1/12/2012 7:51 1/12/2012 8:02 1/12/2012 1:29 1/12/2012 1:07 1/12/2012 4:50 1/12/2012 4:43 1/12/2012 6:19 1/12/2012 17:30

1/12/2012 21:19 1/12/2012 19:02 1/12/2012 23:08 1/12/2012 23:24 1/12/2012 4:23 1/12/2012 21:03 1/12/2012 11:17 1/12/2012 11:22 1/12/2012 10:13 1/12/2012 7:50 1/12/2012 7:53 1/12/2012 8:04 1/12/2012 1:30 1/12/2012 1:09 1/12/2012 4:52 1/12/2012 4:46 1/12/2012 6:20 1/12/2012 17:40

1/12/2012 23:18 1/12/2012 21:03 1/13/2012 1:16 1/13/2012 1:37 1/12/2012 6:49 1/12/2012 23:18 1/12/2012 13:44 1/12/2012 13:48 1/12/2012 12:42 1/12/2012 11:48 1/12/2012 12:00 1/12/2012 13:42 1/12/2012 7:12 1/12/2012 6:54 1/12/2012 11:18 1/12/2012 11:21 1/12/2012 13:42 1/13/2012 6:28

Total Deferred Time

Deferred Due Time

Response Time 0:01:45 0:02:15 0:03:19 0:01:18 0:01:01 0:02:31 0:00:57 0:03:01 0:01:42 0:07:43 0:04:13 0:03:06 0:02:28 0:03:32 0:05:28 0:03:30 0:00:36 0:07:30 0:04:38 0:02:39 0:08:29 0:02:42 0:02:53 0:04:18 0:03:07 0:05:46 0:04:20 0:03:25 0:02:10 0:27:09 0:01:50 0:09:34 0:03:35 0:06:16 0:01:47 0:01:23 0:04:24 0:00:38 0:06:52 0:06:14 0:02:09 0:03:31 0:03:23 0:11:10 0:05:21 0:17:03 0:02:22 0:02:23 0:02:14

Restoration Time #################### #################### #################### #################### #################### 0:21:31 0:23:09 0:24:11 0:25:29 0:26:09 0:26:48 0:27:39 0:27:44 0:29:04 0:31:02 0:34:01 0:38:12 0:40:02 0:40:11 0:44:08 0:44:13 0:44:22 0:46:59 0:49:41 0:54:19 0:56:45 0:59:22 1:02:32 1:03:25 1:03:32 1:11:36 1:13:26 1:17:08 1:23:54 1:23:55 1:24:00 1:25:34 1:26:06 1:28:32 1:30:01 1:30:53 1:35:01 1:35:18 1:39:58 1:40:39 1:41:11 1:48:15 1:49:01 1:52:33

1/13/2012 10:01

0:02:49 0:02:38 0:01:49 0:01:51 0:00:36 0:11:59 0:02:22 0:04:30 0:02:14 0:02:51 0:02:53 0:02:26 0:00:49 0:01:45 0:02:50 0:02:44 0:01:05 0:10:07

2:01:54 2:03:25 2:09:55 2:15:25 2:26:20 2:26:24 2:29:12 2:30:09 2:31:39 4:00:50 4:09:08 5:40:28 5:43:02 5:46:31 6:28:18 6:37:41 7:22:39 12:58:49

Respons e SLA Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes

Restoration SLA Clear time not mentioned Clear time not mentioned Clear time not mentioned Clear time not mentioned Clear time not mentioned Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Sub Domain Category SS VAS SS SS SS Power SS Radio SS Radio Radio Power Power Radio Radio SS SS Radio Radio Radio Radio IN OSS Radio SS Radio Power Radio Radio Radio Radio Radio Radio Radio Radio Radio Radio SS Radio Radio Radio Power Radio Radio Radio Power Radio OSS Radio Core VAS Core Core Core Core Core BSS Core BSS BSS Core Core BSS BSS Core Core BSS BSS BSS BSS IN OSS BSS Core BSS Core BSS BSS BSS BSS BSS BSS BSS BSS BSS BSS Core BSS BSS BSS Core BSS BSS BSS Core BSS OSS BSS

Network Element MSC - Mobile Switching Center Other BSC - Base Station Controller BSC - Base Station Controller MSC - AXE BSC - Base Station Controller BSC - Base Station Controller BTS - Base Tranceiver Station MSC - Mobile Switching Center BTS - Base Tranceiver Station BTS - Base Tranceiver Station BSC - Base Station Controller BSC - Base Station Controller BTS - Base Tranceiver Station BTS - Base Tranceiver Station BSC - Base Station Controller BSC - Base Station Controller BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station Prepaid / IN OSS Servers BTS - Base Tranceiver Station BSC - Base Station Controller BTS - Base Tranceiver Station BSC - Base Station Controller BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BSC - Base Station Controller BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BSC - Base Station Controller BTS - Base Tranceiver Station BTS - Base Tranceiver Station BTS - Base Tranceiver Station BSC - Base Station Controller BTS - Base Tranceiver Station OSS Servers BTS - Base Tranceiver Station

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No

Radio BSS Radio BSS Trouble Ticket Core Radio BSS SS_Critical Core Radio BSS VAS VAS VAS VAS IN IN VAS VAS VAS VAS Radio BSS SS Core SS Core VAS VAS VAS VAS Radio BSS Radio BSS

BTS - Base Tranceiver Station BTS - Base Tranceiver Station MGW - Media Gateway BTS - Base Tranceiver Station BSC - Base Station Controller BTS - Base Tranceiver Station Other VAS Other - Value Added Services Other Prepaid / IN Other VAS Other - Value Added Services Other BTS - Base Tranceiver Station MGW - Media Gateway MSC - AXE Prepaid / IN Prepaid / IN BTS - Base Tranceiver Station BTS - Base Tranceiver Station

Site Id MSC `DL_DLM01` MUMBLSCR01 MSC `DL_DLM01` BSC `DL_DLGUB01` TSC `MUM_MUNL01` BSC `DL_DLGZB07` BSC `MUM_MUDOB06` BSC `MP_MPBPB01` MSC `DL_DLM01` BSC `MP_MPBPB01` BSC `MP_MPBPB01` BSC `DL_DLFRB09` BSC `DL_DLFRB09` BSC `MP_MPBPB01` BSC `MUM_MUTHB09` BTS MU5807_CHIRAGIC BSC `MUM_MUKRB03` BSC `MUM_MUKRB03` BSC `MP_MPBPB01` BSC `MP_MPBPB01` BSC `MP_MPBPB01` BSC `MP_MPBPB01` CHN-CCN %OSS% BSC `MUM_MUTHB09` BTS MU4884_SHRIKRUP PBCGB01 BSC `MP_MPBPB01` BSC `DL_DLFRB09` BSC `MP_MPBPB01` BSC `MAH_MHPUB01` BSC `MAH_MHPUB01` BSC `MP_MPBPB01` BSC `MUM_MUTHB09` BTS MU5969_PAKOHIND BSC `HR_HRHIB03` BTS HR6004U_BH BSC `DL_DLSHB06` BTS DL4401U_DEL BSC `HR_HRAMB01` BSC `HR_HRAMB01` BTS HR6025U_FT BSC `MAH_MHPUB01` BSC `MUM_MUDOB06` BSC `DL_DLGZB07` BTS DL4228U_DEL BSC `DL_DLCPB04` BTS DL5219U_DEL BSC `HR_HRAMB01` BTS HR6025U_FT BSC `DL_DLFRB09` BSC `DL_DLNDB08` BTS DL4188U_DEL BSC `DL_DLNDB08` BTS DL4097U_DEL BSC `DL_DLNDB08` BTS DL4178U_DEL BSC `DL_DLFRB09` BSC `MUM_MUGGB01` %OSS% BSC `DL_DLGUB01` BTS DL3042U_DEL

What Went Wrong

What Went Right

Suggesti ons

BSC `DL_DLNDB08` BTS DL4059U_DEL BSC `MP_MPBPB01` MGW `MUM_MUG01` BSC `DL_DLVPB03` BSC `DL_DLGPB02` BSC `DL_DLCPB04` BTS DL5280U_DEL MUMBSRPP01 PBN MAIL DEDLLSCR01 DEDLSRPE01 BSC `MAH_MHPUB01` MGW `RJ_RJG01` TSC `MUM_MUNL01` CHN-SDP CHN-SDP BSC `RJ_RJJPB01` BSC `MP_MPBPB01`

Title DescriptionSub category Creator_GrpL2 Priority State Event time Create Date Deferred due time DL1064, DL4507, DL4497 DOWN Front Office Delhi Major DL1064, DL4507, DL4497 DOWN Radio Cleared ######## ######## SWITCH INTERNAL INTERNAL LINKMUG01 AND SWITCH INTERNAL INTERNAL LINK ######## SWITCH LINK FAULT Front Office IN MUG01 AND SWITCH LINK ######## PORT 2 FAULT IN MUG01 Trouble Ticket FAULT Delhi Major IN Closed PORT 2 F MP1311 DOWN MP1311 DOWN Radio Front Office Delhi Major Cleared ######## ######## MP5362 DOWN MP5362 DOWN Radio Front Office Delhi Major Cleared ######## ######## MP1311 DOWN MP1311 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## DL4059, DL4038 DOWN DL4059, DL4038 DOWN Radio Front Office Delhi Major Cleared ######## ######## DL5280, DL2035 DOWN DL5280, DL2035 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## DL4066, DL4178 DOWN DL4066, DL4178 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## Blocking SupervisionSupervision inFront Office Delhi Major DEVICE STATE SURVEY R Blocking inSS DLM01 DLM01 <strsp:r=odvfn14; Open ######## ######## NDV NOCC NIDL MH5318,MH5317 DOWN MH5318,MH5317 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## External alarm in DLFRB09 DLFRB09 Office Delhi WO* DG ON Load EXAL-1-2 WO* Mains Failure External alarm in Power Front EXAL-1-1 Major Cleared ######## ######## EXTERNAL ALARMS IN DLGZB07 DLGZB07Delhi Major WO* DG on Load EXAL-1-2 WO* Mains Failure EXTERNAL ALARMS IN Power Front Office EXAL-1-1 Cleared ######## ######## MP5362,MP5361 DOWN MP5362,MP5361 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## External alarm in DLFRB09 DLFRB09 Office Delhi WO* Mains Failure EXAL-1-3 WO* AC Failure EXAL-1-4 WO* External alarm in Power Front EXAL-1-2 Major Cleared ######## ######## MP3916 DOWN MP3916 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## MH4246 DOWN MH4246 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## MU5969,MU5753 DOWN MU5969,MU5753 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## To define MSISDN 919588000094Back Office in FNR in MUS01/MUS02/CHS01/CHS02 ######## To define MSISDN 919588000094 Trouble Ticket FNR in Major Closed ######## To define MSISDN 919588000094Back Office in FNR in MUS01/MUS02/CHS01/CHS02 ######## To define MSISDN 919588000094 Trouble Ticket FNR in Major Closed ######## MP2899 DOWN MP2899 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## To define MSISDN 919588000094Back Office in FNR in MUS01/MUS02/CHS01/CHS02 ######## To define MSISDN 919588000094 Trouble Ticket FNR in Major Closed ######## To define MSISDN 919588000094Back Office in FNR in MUS01/MUS02/CHS01/CHS02 ######## To define MSISDN 919588000094 Delhi Major Trouble Ticket FNR in Closed ######## MP1311 DOWN MP1311 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## DL4401, DL4429, DL4246, DL4385, DL4383, DL4379, DL4376, DL4362 DOWN DL4401, DL4429, DL4246, DL4385,/ DL4383, DL4379, DL4376, DL4362 DOWN Radio PARTNERS B2B Major Cleared ######## ######## MP0239 DOWN MP0239 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## MU1126,MU1085 DOWN MU1126,MU1085 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## AP SYSTEM ANALYSIS ANALYSIS in CHS01 AP SYSTEM in CHS01Back Office SS Major Closed ######## ######## AP SYSTEM ANALYSIS ANALYSIS APOffice AP SYSTEM in CHS02Back APNAME Major SS NODE Closed NODENAME 1 AP0905121552C B ######## ######## AP090512155 HR6025 DOWN HR6025 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## DL5219, DL2337, DL2056 DOWN PARTNERS / B2B Major DL5219, DL2337, DL2056 DOWN Radio Cleared ######## ######## DL4198, DL4196, DL4228, DL4299 DOWN DL4198, DL4196, DL4228, DL4299 / B2B Major Radio PARTNERS DOWN Cleared ######## ######## HR6025 DOWN HR6025 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## HR6004 DOWN HR6004 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## Define Vodafone UPE MSRNUPE MSRN series "7408" Major Define Vodafone series "7408" in DLM01 &in DLM01 & DLNL01. ######## ######## of MSRN Series "9984". SS Front Office Delhi DLNL01. Closed Please take reference HR6004 DOWN HR6004 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## .chnccN1- SENTTOEMM NOT UPDATING chnccN1- SENTTOEMM NOT UPDATING IN FS2 ls -ltr /data/ccn/CcnStorage1/CdrOutput ls -ltr /data/ccn/CcnS IN Front Office Major Closed ######## ######## DL4097,DL4166 DOWN DL4097,DL4166 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## External Alarm in DLFRB09 DLFRB09 Office Delhi WO* DG ON Load EXAL-1-2 WO* Mains Failure External Alarm in Power Front EXAL-1-1 Major Cleared ######## ######## Alarm received forreceived for MUMBLSCR01 port 3:9 Major Alarm MUMBLSCR01Front Office VAS is down Logs attached######## ######## ######## Deferred MU4884, MU5969 DOWN MU4884, MU5969 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## BLOCKINGBLOCKINGSS IN DLM01 IN DLM01 R Major SUPERVISION SUPERVISION Office Front LVB NDV Open BLO ODMT321 ######## ######## 60 20 30 END FAN MAGAZINEMAGAZINE FAULT RP FAN FAULT in MUKRB03 OfficeFANU EVENT 1022 SS Front Delhi Major Closed POWER BRANCH B ERROR END ProposedRepa 1 ######## ######## MH5618 DOWN MH5618 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## DL4188, DL4112 DOWN DL4188, DL4112 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## AP SYSTEM ANALYSIS ANALYSIS AP APNAME Major AP SYSTEM in PBCGB01 Office Delhi SS Front NODE Closed NODENAME 1 AP090922100C A ######## ######## AP090922100 fluctutation fluctutation VAS in Etisalat connectivityconnectivity Delhi attached with Ticket number in Etisalat Front Office Mail Major Closed ######## ######## Alarm received forreceived for MUMBSRPP01 OSPF Link was down b/w Mumbai and Gujrat. Logs attached. Screenshot atta Alarm MUMBSRPP01Front Office VAS Major Closed ######## ######## Kindle check at your end at your end whether there is any issue orare Kindle check whether there is any issue or not.As we not.As we are unable to######## node of IN. IN Front Office Major Closed ######## connect any Not able to Not able to Delhi and Mumbai OSS for Etisalat for Etisalat Login both OSS both Delhi and Mumbai OSS Login Front Office Delhi Major Closed IP: ######## ######## Delhi:- 10.44.0.34 Mumbai:- 10.40.12.34 No Licence No Licence OSS available in available inFront Office DelhiOSS. Etisalat Mumbai OSS. Etisalat Mumbai Major IP: 10.40.12.34 ######## ######## Closed MH3701 DOWN MH3701 DOWN Radio PARTNERS / B2B Major Cleared ######## ########

Alarm recieved forrecieved for DEDLSRPE01. Interface port ethernet 1/9 is flapping. Screenshot attached. Alarm DEDLSRPE01 Front Office VAS Major Closed ######## ######## Alarm received forreceived for DEDLLSCR01 Port 1:44Major Alarm DEDLLSCR01 Front Office VAS is flapping Closed Snapshot attached. ######## ######## MP4006 DOWN MP4006 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## MU5807, MU5805 DOWN MU5807, MU5805 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## MP3916 DOWN MP3916 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## MP5360 DOWN MP5360 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## RJ3800 DOWN RJ3800 DOWN Radio Front Office Delhi Major Cleared ######## ######## POWER ALARM IN DLFRB09 DLFRB09 AP/ B2B Major POWER ALARM IN PARTNERS APNAME Power NODE Cleared NODENAME ######## ######## 1 AP091126423C A AP0911 AP FAULT IN MUDOB06 MUDOB06 AP APNAME Major AP FAULT IN SS Front Office Delhi NODEClosed NODENAME 1 AP090827354C B ######## ######## AP09082735 FAN MAGAZINEMAGAZINE FAULT in mukrb03 RP Major FAN FAULT in mukrb03 SS Front Office Delhi FANU EVENT 1022 Closed ######## ######## 1 POWER BRANCH B ERROR END NETWORKNETWORKSS SYNCHRONIZATION Front OfficeFAULT in DLGUB01Open SYNCHRONIZATION Delhi Major FAULT in DLGUB01 CLOCK-REFERENCE STATE REF ######## ######## STATE B Chn-air : Fluctuation Fluctuation in Front Office SCTP: Association Remote Address active ######## Chn-air : in VAS Eventlogs. Eventlogs. Major Closed ######## SCTP: Association Remote Addres Chnsdp1,2,3,4 A : Fluctuation Fluctuation in Eventlogs. Major Association Remote Address active SCTP: Association Remo Chnsdp1,2,3,4 A : in Eventlogs. VAS Front Office SCTP: Closed ######## ######## NETWORKNETWORKSS_Critical Front OfficeFAULT IN DLGPB02 CLOCK-REFERENCE STATE REF SYNCHRONIZATION FAULT IN DLGPB02 SYNCHRONIZATION Delhi Major Cleared ######## ######## STATE B Power alarm in DLFRB09 New alarm ( EXTERNAL ALARM ) on DLFRB09 : *** ALARM 364 A1/EXT "DLFRB09/08B/CPA"U 120112 0344 EX Power PARTNERS / B2B Major Cleared ######## ######## DL3042,DL3022 DOWN DL3042,DL3022 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## BLOCKINGBLOCKINGSS IN MUM01 TOWARD OURCN11 OURCN11 DEVICE STATE SURVEY R SUPERVISION SUPERVISION IN MUM01 TOWARD Front Office Delhi Major Cleared ######## ######## NDV NOCC M3UA DESTINATION INACCESSIBLE IN MUNL01IN MUNL01VODAAP AND ######## ######## M3UA ROUTING DATA M3UA DESTINATION INACCESSIBLE TOWARD TOWARD VODAAP AND VODGUJ SS Front Office Delhi Major Open VODGUJ FLUCTUATION : MULTIPLE MULTIPLEOffice Delhi INACCESSIBLE IN MUNL01IN MUNL01 TOWARD TATA POIs REF. LO FLUCTUATION : M3UA DESTINATION SS Front M3UA DESTINATION INACCESSIBLE TOWARD Major Cleared ######## ######## MP4006 DOWN MP4006 DOWN Radio PARTNERS / B2B Major Cleared ######## ######## AP FAULT AP MUDOB06 MUDOB06 AP APNAME MajorNODE IN FAULT SS IN Front Office Delhi Closed NODENAME 1 AP090827354C B ######## ######## AP0908273 MP4006 DOWN MP4006 DOWN Radio PARTNERS / B2B Major Cleared ######## ########

Cleared Time Accepted ######## None ######## Yes ######## None ######## None ######## None ######## None ######## None ######## None None ######## None ######## None ######## None ######## None ######## None ######## None ######## None ######## None ######## Yes ######## Yes ######## None ######## Yes ######## Yes ######## None ######## None ######## None ######## None ######## Yes ######## Yes ######## None ######## None ######## None ######## None ######## None ######## Yes ######## None ######## Yes ######## None ######## None Yes ######## None None ######## Yes ######## None ######## None ######## Yes ######## Yes ######## Yes ######## Yes ######## Yes ######## Yes ######## None

Region Delhi Mumbai West West West Delhi Delhi Delhi Delhi West Delhi Delhi West Delhi West West Mumbai

Site ID Site name Network element type Affected service Network element Customer BSC `DL_DLVPB03` BTS - BaseRBS BSC `DL_DLVPB03` TranceiverRegional-Radio Station ETISALAT-IN MGW `MUM_MUG01` MGW - Media Gateway MGW `MUM_MUG01` Regional-Core ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseRBS BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseRBS BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP1311U_BR BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `DL_DLNDB08` BTS DL4059U_DEL BSC `DL_DLNDB08` BTS DL4059U_DEL BTS - Base TranceiverRegional-Radio Station ETISALAT-IN BSC `DL_DLCPB04` BTS DL5280U_DEL BSC `DL_DLCPB04` BTS DL5280U_DEL BTS DL5280U_DEL BTS - BaseBSC DL_DLCPB04 TranceiverRegional-Radio Station ETISALAT-IN BSC `DL_DLNDB08` BTS DL4178U_DEL BSC `DL_DLNDB08` BTS DL4178U_DEL BTS DL4178U_DEL BTS - BaseBSC DL_DLNDB08 ETISALAT-IN TranceiverRegional-Radio Station MSC `DL_DLM01` MSC `DL_DLM01`Mobile Switching Center ETISALAT-IN MSC Regional-Core BSC `MAH_MHPUB01` BSC `MAH_MHPUB01`TranceiverRegional-Radio MH5318U_ST BTS - BaseBSC MAH_MHPUB01 BTS Station ETISALAT-IN BSC `DL_DLFRB09` BSC - Base Station Controller BSC `DL_DLFRB09` Regional-Core ETISALAT-IN BSC `DL_DLGZB07` BSC - Base Station Controller BSC `DL_DLGZB07` Regional-Core ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP5362_PANNA BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `DL_DLFRB09` BSC - Base Station Controller BSC `DL_DLFRB09` Regional-Core ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP3916U_BD BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `MAH_MHPUB01` BSC `MAH_MHPUB01`TranceiverRegional-Radio MH4246U_BI BTS - BaseBSC MAH_MHPUB01 BTS Station ETISALAT-IN BSC `MUM_MUTHB09` BTS BaseBSC MUM_MUTHB09 ETISALAT-IN BSC `MUM_MUTHB09`TranceiverRegional-Radio MU5969_PAKOHIND BTS - MU5969_PAKOHIND BTS MU5969_PAKOHIND Station BTS CHS02 CHS02 STP - Signal Transfer Point ETISALAT-IN CHS01 CHS01 STP - Signal Transfer Point ETISALAT-IN West BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP2899U_RP BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN MUS02 MUS02 STP - Signal Transfer Point ETISALAT-IN MUS01 MUS01 STP - Signal Transfer Point ETISALAT-IN West BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP1311U_BR BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN Delhi BSC `DL_DLSHB06` BTS DL4401U_DEL BSC `DL_DLSHB06` BTS DL4401U_DEL BTS DL4401U_DEL BTS - BaseBSC DL_DLSHB06 TranceiverRegional-Radio Station ETISALAT-IN West BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP0239U_VI BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN Mumbai BSC `MUM_MUGGB01` BSC `MUM_MUGGB01` BTS - BaseBSC MUM_MUGGB01ETISALAT-IN TranceiverRegional-Radio MU1126_MARVEVIE Station BTS South_Region `CH_CHSTP1` STP - Signal Transfer Point STP STP `CH_CHSTP1` Regional-Core ETISALAT-IN South_Region `CH_CHSTP2` STP - Signal Transfer Point STP STP `CH_CHSTP2` Regional-Core ETISALAT-IN IN Sonipat BSC `HR_HRAMB01` BTS HR6025U_FT BSC `HR_HRAMB01` BTS HR6025U_FT BTS HR6025U_FT BTS - BaseBSC HR_HRAMB01 ETISALAT-IN TranceiverRegional-Radio Station Delhi BSC `DL_DLCPB04` BTS DL5219U_DEL BSC `DL_DLCPB04` BTS DL5219U_DEL BTS DL5219U_DEL BTS - BaseBSC DL_DLCPB04 TranceiverRegional-Radio Station ETISALAT-IN Delhi BSC `DL_DLGZB07` BTS DL4228U_DEL BSC `DL_DLGZB07` BTS DL4228U_DEL BTS DL4228U_DEL BTS - BaseBSC DL_DLGZB07 TranceiverRegional-Radio Station ETISALAT-IN IN Sonipat BSC `HR_HRAMB01` BTS HR6025U_FT BSC `HR_HRAMB01` BTS HR6025U_FT BTS HR6025U_FT BTS - BaseBSC HR_HRAMB01 ETISALAT-IN TranceiverRegional-Radio Station IN Ambala BSC `HR_HRHIB03` BTS HR6004U_BH BSC `HR_HRHIB03` BTS HR6004U_BH BTS HR6004U_BH BTS - BaseBSC HR_HRAMB01 ETISALAT-IN TranceiverRegional-Radio Station Delhi MSC `DL_DLM01` MSC `DL_DLM01`Mobile Switching Center ETISALAT-IN MSC Regional-Core North BSC `HR_HRAMB01` BTS - BaseBSC HR_HRAMB01 BTS HR6004U_BH BSC `HR_HRAMB01` TranceiverRegional-Radio Station ETISALAT-IN CHN-CCN CHN-CCN Prepaid / INCHN-CCN Regional-INETISALAT-IN Delhi BSC `DL_DLNDB08` BTS DL4097U_DEL BSC `DL_DLNDB08` BTS DL4097U_DEL BTS DL4097U_DEL BTS - BaseBSC DL_DLNDB08 ETISALAT-IN TranceiverRegional-Radio Station Delhi BSC `DL_DLFRB09` BSC - Base Station Controller BSC `DL_DLFRB09` Regional-Core ETISALAT-IN MUMBLSCR01 MUMBLSCR01 Other Regional-VAS ETISALAT-IN Mumbai BSC `MUM_MUTHB09` BTS BaseBSC MUM_MUTHB09 ETISALAT-IN BSC `MUM_MUTHB09`TranceiverRegional-Radio MU4884_SHRIKRUP BTS - MU4884_SHRIKRUP BTS MU4884_SHRIKRUP Station BTS Delhi MSC `DL_DLM01` MSC `DL_DLM01` BSC - Base Station Controller Regional-Core ETISALAT-IN Mumbai BSC `MUM_MUKRB03` BSC `MUM_MUKRB03`Station Controller BSC - Base Regional-Core ETISALAT-IN West BSC `MAH_MHPUB01` BSC `MAH_MHPUB01`TranceiverRegional-Radio MH5618_AHMEDPUR BTS - BaseBSC MAH_MHPUB01 BTS Station ETISALAT-IN Delhi BSC `DL_DLNDB08` BTS DL4188U_DEL BSC `DL_DLNDB08` BTS DL4188U_DEL BTS DL4188U_DEL BTS - BaseBSC DL_DLNDB08 ETISALAT-IN TranceiverRegional-Radio Station PBCGB01 BSC - Base Station Controller Regional-Core ETISALAT-IN PBN PBN VAS Other - Value Added Services Other Regional-VAS ETISALAT-IN MUMBSRPP01 MUMBSRPP01 Other Regional-VAS ETISALAT-IN MAIL MAIL Prepaid / INMAIL Regional-INETISALAT-IN %OSS% OSS Servers Regional-Radio ETISALAT-IN %OSS% OSS Servers None ETISALAT-IN West BSC `MAH_MHPUB01` BSC `MAH_MHPUB01`TranceiverRegional-Radio MH3701U_RG BTS - BaseBSC MAH_MHPUB01 BTS Station ETISALAT-IN

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Yes Yes None None None None None None Yes Yes None Yes Yes None None None None None None None Yes None

West Mumbai West West West Delhi Mumbai Mumbai Delhi

Delhi Delhi Delhi West Mumbai Mumbai West Mumbai West

DEDLSRPE01 DEDLSRPE01 Other - Value Added Services Other VAS Regional-VAS ETISALAT-IN DEDLLSCR01 DEDLLSCR01 Other Regional-VAS ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP4006U_MO BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `MUM_MUTHB09` BTS BaseBSC MUM_MUTHB09 ETISALAT-IN BSC `MUM_MUTHB09`TranceiverRegional-Radio MU5807_CHIRAGIC BTS - MU5807_CHIRAGIC BTS MU5807_CHIRAGIC Station BTS BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP3916U_BD BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP5360U_CN BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `RJ_RJJPB01` BTS - Base TranceiverRegional-Core Regional-Radio BSC `RJ_RJJPB01` Station ETISALAT-IN BSC `DL_DLFRB09` BSC - BaseDLFRB09 Regional-Core BSC `DL_DLFRB09` Station Controller ETISALAT-IN BSC `MUM_MUDOB06` BSC `MUM_MUDOB06`Station Controller BSC - Base Regional-Core ETISALAT-IN BSC `MUM_MUKRB03` BSC `MUM_MUKRB03`Station Controller BSC - Base Regional-Core ETISALAT-IN BSC `DL_DLGUB01` BSC - Base Station Controller BSC `DL_DLGUB01` Regional-Core ETISALAT-IN CHN-SDP CHN-SDP Prepaid / INCHN-SDP Regional-INETISALAT-IN CHN-SDP CHN-SDP Prepaid / INCHN-SDP Regional-INETISALAT-IN BSC `DL_DLGPB02` BSC - Base Station Controller BSC `DL_DLGPB02` Regional-Core ETISALAT-IN BSC `DL_DLFRB09` BSC - BaseDLFRB09 Regional-Core BSC `DL_DLFRB09` Station Controller ETISALAT-IN BSC `DL_DLGUB01` BTS DL3042U_DEL BSC `DL_DLGUB01` BTS DL3042U_DEL BTS DL3042U_DEL BTS - BaseBSC DL_DLGUB01 ETISALAT-IN TranceiverRegional-Radio Station MGW `RJ_RJG01` MGW `RJ_RJG01` Media Gateway MGW Regional-Core ETISALAT-IN TSC `MUM_MUNL01` MSC - AXE TSC `MUM_MUNL01` Regional-Core ETISALAT-IN TSC `MUM_MUNL01` MSC - AXE TSC `MUM_MUNL01` Regional-Core ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP4006U_MO BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN BSC `MUM_MUDOB06` BSC `MUM_MUDOB06`Station Controller BSC - Base Regional-Core ETISALAT-IN BSC `MP_MPBPB01` BTS - BaseBSC MP_MPBPB01 BTS MP4006U_MO BSC `MP_MPBPB01` TranceiverRegional-Radio Station ETISALAT-IN

Close codeType TT ID Other Automatic WO 20139547 Other Trouble Ticket 20139201 Other Automatic WO 20138753 Other Automatic WO 20138656 Other Automatic WO 20138217 Other Automatic WO 20137370 Other Automatic WO 20137179 Other Automatic WO 20136986 ETISALAT-IN Automatic WO 20137028 Other Automatic WO 20136594 Other Automatic WO 20136222 Other Automatic WO 20135902 Other Automatic WO 20135160 Other Automatic WO 20134558 Other Automatic WO 20134413 Other Automatic WO 20134072 Other Automatic WO 20134020 Problem solved Trouble Ticket 20133831 Problem solved Trouble Ticket 20133675 Other Automatic WO 20133669 Problem solved Trouble Ticket 20133666 Problem solved Trouble Ticket 20133705 Other Automatic WO 20133113 Other Automatic WO 20132952 Other Automatic WO 20132909 Other Automatic WO 20132896 Problem solved Trouble Ticket 20132654 Problem solved Trouble Ticket 20132434 Other Automatic WO 20132478 Other Automatic WO 20132384 Other Automatic WO 20132209 Other Automatic WO 20131987 Other Automatic WO 20131790 Problem solved Trouble Ticket 20131815 Other Automatic WO 20131632 Other Trouble Ticket 20131247 Other Automatic WO 20131128 Other Automatic WO 20131104 ETISALAT-IN Trouble Ticket 20130391 Other Automatic WO 20129865 ETISALAT-IN Automatic WO 20129731 Other Trouble Ticket 20129720 Other Automatic WO 20129570 Other Automatic WO 20128727 Other Trouble Ticket 20127992 Other Trouble Ticket 20127014 Other Trouble Ticket 20126878 Other Trouble Ticket 20125904 Problem solved Trouble Ticket 20125941 Problem solved Trouble Ticket 20125013 Other Automatic WO 20123851

Creator_GrpL2 WOClosedAborted Initial priority ubmitter S Front Office Delhi 1 Major enavdgu Front Office Delhi 0 Major enavdgu Front Office Delhi 1 Major enavdgu Front Office Delhi 1 Major enavdgu PARTNERS / B2B 1 B2B Front Office Delhi 1 Major ejatsgh PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B Front Office Delhi 0 Major esvxyaj PARTNERS / B2B 1 B2B Front Office Delhi 1 Major esvxyaj Front Office Delhi 1 Major elalkal PARTNERS / B2B 1 B2B Front Office Delhi 1 Major esvxyaj PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B Back Office 0 Major epartro Back Office 0 Major epartro PARTNERS / B2B 1 B2B Back Office 0 Major epartro Back Office Delhi 0 Major epartro PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B Back Office 0 Major epartro Back Office 0 Major epartro PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B Front Office Delhi 0 Major esvxyaj PARTNERS / B2B 1 B2B Front Office 0 Minor esuakui PARTNERS / B2B 1 B2B Front Office Delhi 1 Major esvxyaj Front Office 0 Minor ekargro PARTNERS / B2B 1 B2B Front Office 0 Major elalkal Front Office Delhi 0 Major elalkal PARTNERS / B2B 1 B2B PARTNERS / B2B 1 B2B Front Office Delhi 0 Major elalkal Front Office Delhi 0 Major ekargro Front Office 0 Major ejatsgh Front Office 0 Minor eminaya Front Office Delhi 0 Major eamasri Front Office Delhi 0 Major eamasri PARTNERS / B2B 1 B2B

Other Trouble Ticket 20123539 Other Trouble Ticket 20123517 Other Automatic WO 20123469 Other Automatic WO 20123463 Other Automatic WO 20122999 Other Automatic WO 20122525 Other Automatic WO 20122419 Other Automatic WO 20122247 Other Trouble Ticket 20121679 Other Trouble Ticket 20121674 ETISALAT-IN Automatic WO 20121544 Other Trouble Ticket 20121301 Other Trouble Ticket 20121189 Other Automatic WO 20121056 Other Automatic WO 20120749 Other Automatic WO 20119938 Other Automatic WO 20119446 ETISALAT-IN Automatic WO 20119274 Other Automatic WO 20119117 Other Automatic WO 20118635 Problem solved Trouble Ticket 20118520 Other Automatic WO 20118412

Front Office Front Office PARTNERS / B2B PARTNERS / B2B PARTNERS / B2B PARTNERS / B2B Front Office Delhi PARTNERS / B2B Front Office Delhi Front Office Delhi Front Office Delhi Front Office Front Office Front Office Delhi PARTNERS / B2B PARTNERS / B2B Front Office Delhi Front Office Delhi Front Office Delhi PARTNERS / B2B Front Office Delhi PARTNERS / B2B

0 0 1 1 1 1 1 1 0 0 0 0 0 1 1 1 1 0 1 1 0 1

Critical Major

ejatsgh ejatsgh B2B B2B B2B B2B Minor enitvat B2B Major enitvat Non-service affecting enitvat Major enitvat Minor eyitkhu Minor eyitkhu Major enitvat B2B B2B Medium enitvat Major enitvat Critical enitvat B2B Major enitvat B2B

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