Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

PHN M U
Tin hc ra i khng sm nhng s pht trin nhanh nh v bo ca n
gp phn khng nh trong vic ci thin cuc sng con ngi. Cc ng dng tin
hc ngy cng i su vo i sng ca con ngi v n l sn phm khng th
thiu ca th gii vn minh. Cc ng dng cng ngh thng tin vo cuc sng tr
nn cn thit v vic nm bt thng tin mi nhanh v chnh xc l iu v cng
quan trng trong thi k hin nay. Ngi ta tin hc ha mi lnh vc ca i
sng x hi, r nht l trong vic qun l th ng dng tin hc li cng v cng
quan trng. Nh tin hc ng dng, cc th sinh c th d dng tm kim thng tin v
im thi ca mnh mt cch nhanh nht, hiu qu v chnh xc nht. c bit i
vi nhng ngi qun l th vic s dng phn mm qun l khin cho cng vic
ca h d dng v hiu qu hn...Vi nhng i hi thc t nh vy th ngi ta
a tin hc ng dng vo cng vic qun l gip tit kim thi gian v sc lc ca
con ngi.
X hi cng pht trin th yu cu cht lng cuc sng ngy cng cao,i
hi cc dch v vi cht lng tt. Khch sn l nh cao ca ngnh cng nghip
dch v, n u xu th hi nhp v m ca ca Vit Nam, cc khch sn mc
ln ngy cng nhiu. Mun tn ti v pht trin th mi khch sn khng ngng
trang b ni tht v nng cao cht lng dch v .
Nhng khch sn cng hin i th cng vic qun l cng phc tp v ngi
qun l phi bao quot ton b cc hot ng ca khch sn t vic t phng, tr
phng n vic qun l vic s dng cc dch v ca khch
Hng ngy, hng tun, hng thng, hng nm ngi qun l cn phi bo co
chi tit tnh hnh doanh thu t vic cho thu phng v p ng cc dch v cho
khch hng

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------V th vic lu tr h s khch hng cng nh nhng thng tin khc phc
tp m tn thi gian. Nh lnh o kh c th gi nhng thng tin nhy cm.
Vic tng hp thng tin phc v cho bo co thng k tn nhiu thi gian v
rt phc tp.
gii quyt cc vn nu trn th nhng ngi qun l cn phi c mt
cng c h tr c lc, gip cho ngi qun l gii quyt c nhng kh khn m
phng php qun l thng thng gp phi:

n gin ha vic lu tr v cp nht thng tin.

D dng tng hp thng tin gip cho vic bo co thng k.
D dng bo mt c nhng thng tin nhy cm v gip cho
nhng ngi qun l lm ng chc nng nhim v ca mnh.

D dng kim sot tnh hnh hot ng ca cc phng v cc dch v

Gip gim ng k s lng nhn vin phc v, gim chi ph qun

l, tng doanh thu cho khch sn.
T yu cu thc t chng em nghin cu v xy dng Phn mm
qun l khch sn gip cc nh qun l gii quyt c nhng kh khn nu trn.
tr thnh khch sn hng u, th iu mu cht y, ngoi cht lng
dch v, khch sn cn cn c mt cng c qun l.
Nhng ngi qun l gii nht, cn trang b nhng cng c qun l mnh
nht v hiu qu nht.
ti ny mang n cho cc th lnh nhng v kh mnh nht v hiu qu
nht, chnh l:

em li tnh sn sng cho vic thc hin qun l cc nghip v

khch sn
Kim sot c tnh hnh hot ng ca khch sn
Gip khch sn ct gim chi ph, ci thin tc nghip, gim st tp
trung
Tng sc cnh tranh ca doanh nghip bng c ch x l thng tin
v cng hiu qu, nhanh chng v chnh xc

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

CHNG I. KHO ST H THNG QUN L

KHCH SN
1.1

M T THC TRNG THC T CA VIC QUN L KHCH SN

Trong qu trnh kho st thc t ti Khch sn m Vit Bc-Cty Than Ni

Hng Thi Nguyn thu thp c nhng thng tin sau:

Khch sn M Vit Bc-Cty Than Ni Hng Thi Nguyn gm c 31 phng
ngh, c chia lm 3 loi

Phng thng n

Phng thng i

Phng VIP

Ngoi vic kinh doanh phng ngh, khch sn cn c mt s dch v nh: n

ung, bar, git iMi nhn vin nh phng trong khch sn c phn cng phc
v 1 hoc nhiu phng.
Trc khi n khch sn, khch c th tin hnh t phng trc qua in
thoi, fax, email vi nhn vin l tn.
Nhn vin qun l s kim tra tnh trng cc phng trong khch sn (phng
trng, phng khng an ton,phng ang c ngi ) da vo s phng v b
tr phng ngh hp l cho khch. Khi khch n khch sn, nhn vin L tn s cp
nht thng tin chi tit v khch v b tr phng cho khch, nu l khch nc ngoi
th cn khai bo tm tr theo mu sau:

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

CT THAN NI HNG

KS-M Vit Bc

PHIU KHAI BO TM TRNG

REGISTRATION CARD
S(No):

H tn (Fullname) .........................................................................................................
Ngy sinh (Date of birth) ..............................................................................................
Nam/Male
N/Female
Quc tch (Nationality) .................................................................................................
H chiu s (Pass port No) ...........................................................................................
Th thc Vit Nam s (Vietnamvisa No) .......................................................................
Gi tr n ngy(Valid until) .........................................................................................
Nhp cnh ngy ..............................................................................................................
Qua ca khu (Port of arrival) ......................................................................................
S phiu nhp xut cnh (Arrival-departure card No ) ................................................
c php tm tr n ngy (Permitted to stay until) ..................................................
C quan, t chc, c nhn Vit Nam mi, tip nhn(tn, a ch) .............................
(Sponsor office, warranter in Vietnam)
Tm tr ti khch sn n ngy (Proprssed stay until at this Hotel ...........................

Ngy

Ngi khai k tn

Date on

Sigbature

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------Trong thi gian ngh ti khch sn, khi khch hng s dng cc dch v: n
ung, git l, khch c th tr tin ngay hoc thanh ton cng vi tin phng:
Cng ty than Ni Hng
Chi nhnh Khch sn M Vit Bc
-------------------------***-------------------------

DCH V GIT I
Tn khch: ...................................................................................................................
Phng s: ....................................................................................................................
Tr li vo:...............gi...................ngy........./........../..200......
STT

S lng

Ch k ca khch

GVHD:Nguyn Hin Trinh

Chng loi qun o

Ch k ca l tn

Trang 5/41

Thnh tin

Ghi ch

Ch k ca NV git i

SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------Trong thi gian ngh ti khch sn, nu khch hng khng hi lng v phng
ngh c th yu cu i phng. Ht thi gian ngh ti khch sn,khch hng cn bo
vi l tn l tn b tr ngi nhn li phng,ng thi kim tra cc thit b c
trong phng, cc dng m khch hng s dng phc v chi vic thanh
ton. B phn k ton lm th tc thanh ton chi tit vi khch hng v tin thu
phng, tin s dng cc loi dch v m khch hng s dng trong thi gian
ngh ti khch sn.
Cui mi ngy nhn vin b phn l tn phi xem li cc thng tin v khch
hng t phng trc :
1 Tng thi hn c gi tr cho cc n t phng ln mt ngy trong
trng hp khch t n phng cha n ng ngy.
2 Hy b cc n t phng qu hn hai ngy ca khch.
3 Lp bng k xc nh doanh thu dch v theo mu:

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------CT THAN NI HNG

CNG HO X H CH NGHA VIT NAM

KS-M Vit Bc

C LP - T DO - HNH PHC
---------------------***---------------------

.........................................

BNG K
XC NH DOANH THU D CH V
Ngy.........thng.........nm 200.....
Phng
S tin phi np: trong
s
DT Cha Ti n
Tng s
thu
thu

Phng S tin phi np: trong

s
DT Cha Ti n Tng
thu
thu
s

4 Lp Bng k xc nh doanh thu phng theo mu:

Doanh thu:............................. ng
Bng ch:.........................................................................................................
L tn

Trc bung 1

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Trc bung 2

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T trng

SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

CT THAN NI HNG

KS-M Vit Bc
.........................................

CNG HO X H CH NGHA VIT NAM

C LP - T DO - HNH PHC
---------------------***---------------------

BNG K
XC NH DOANH THU PHNG NGH
Ngy.........thng.........nm 200.....
Phng
s

S tin phi np: trong

Ngh
Ngh
Tng s
m
gi

Phng S tin phi np: trong

s
Ngh
Ngh Tng s
m
gi

Doanh thu:............................. ng
Bng ch:.........................................................................................................
L tn

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Trc bung 1

Trang 8/41

Trc bung 2

T trng

SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------Cui mi thng, mi qu v mi nm cng phi bo co v tnh hnh doanh
thu v cc hot ng ca khch sn cho ban qun l khch sn ban lnh o c
phng hng ch o.
CT THAN NI HNG

KS-M Vit Bc
.......................................

CNG HO X H CH NGHA VIT NAM

C LP - T DO - HNH PHC
---------------------***---------------------

B O C O
Ngy

DOANH THU D CH V
Ngy.........thng.........nm 200.....
T ng doanh thu: trong
Ngy
Tng doanh thu: trong
DT
Tin
Tng
DT
Tin
Tng
cha
thu
cng
cha
thu
cng
thu
thu

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

19
20
21
22
23
24
25
26
27
28
29
30
31

C ng

Doanh thu:.....................ng; Tin thu:........................ ng.

Tng cng:............................. ng
Bng ch:.......................................................................................................
Phi np:..................................................
Thc np:..................................................

Ngi lp bo co
(k, h tn)

Tha, thiu:...............................................
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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

CT THAN NI HNG
KS-M VIT Bc
.......................................

CNG HO X H CH NGHA VIT NAM

C LP - T DO - HNH PHC
---------------------***---------------------

B O C O
DOANH THU PHNG NGH
Ngy.........thng.........nm 200.....
Ngy

Tng doanh thu: trong

DT
Tin thu
Tng
cha
cng
thu

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

Ng y

Tng doanh thu: trong

DT
Tin
Tng
cha
thu
cng
thu

19
20
21
22
23
24
25
26
27
28
29
30
31

Cng

Doanh thu:.....................ng; Tin thu:........................ ng.

Tng cng:............................. ng
Bng ch:.......................................................................................................
Phi np:..................................................
Thc np:..................................................

Ngi lp bo co
(k, h tn)

Tha, thiu:...............................................

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------1.2

NH GI HIN TRNG
a. c im ( cc chc nng) chnh ca nghip v qun l khch sn:

Qua vic phn tch cc hot ng ca khch sn din ra hng ngy ta thy
cng vic qu phc tp v trong mt ngy c th c rt nhiu khch t phng,
nhiu khch tr phng. Ngoi ra khch sn cn c nhiu dch v khc: n ung, git
i, phng KaraokeHng ngy, hng tun, hng thng, hng nm ngi qun l
cn phi bo co chi tit tnh hnh doanh thu t vic cho thu phng v p ng cc
dch v cho khch hng
b. Hn ch:
-

Vic lu tr h s khch hng cng nh nhng thng tin khc phc

tp.
Vic gi nhng thng tin nhy cm kh c th thc hin c.
Vic tng hp thng tin phc v cho bo co thng k tn nhiu thi
gian v rt phc tp.

c. Phng php gii quyt vn :

Xy dng thnh cng h thng phn mm qun l khch sn s gii quyt
c nhng kh khn m phng php qun l thng thng gp phi vi nhng
u im vt tri nh:
- n gin ha vic lu tr v cp nht thng tin.
- D dng tng hp thng tin gip cho vic bo co thng k.
- D dng bo mt c nhng thng tin nhy cm v gip cho nhng
ngi qun l lm ng chc nng nhim v ca mnh.
- D dng kim sot tnh hnh hot ng ca cc phng v cc dch v
- Gip gim ng k s lng nhn vin phc v, gim chi ph qun
l, tng doanh thu cho khch sn.
d.

M t quy trnh hot ng ca h thng:

Khi c yu cu t phng ca khch nhn vin l tn s:

- Kim tra tnh trng cc phng (phng trng, phng sp c ngi
tr) b tr phng ph hp cho khch.

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

Kim tra xem khch hng tng khch sn cha? Nu c ri th

cp nht thng tin khch cn nu cha th to h s khch.

Khi khch n khch sn thu phng, nhn vin L tn s:
-

Cp nht thng tin chi tit v khch hng.

Giao phng cho khch.

Khi c yu cu dch v ca khch, nhn vin l tn s:

-

Truy cp h thng kim tra xem c p ng c nhu cu s dng

dch v ca khch hay khng?

-

Cp nht thng tin v tnh hnh s dng dch v ca khch (nu c).

Khi c yu cu thanh ton ca khch, nhn vin l tn phi:

-

Cp nht li thng tin v tnh trng phng

Lp phiu thanh ton chi tit vi khch hng v tin thu phng, tin

s dng cc loi dch v m khch hng s dng trong thi gian ngh ti khch
sn.
Cui mi ngy nhn vin b phn l tn phi cp nht thng tin v khch
hng t phng trc :
-

Tng thi hn c gi tr cho cc n t phng ln mt ngy trong

trng hp khch t n phng cha n ng ngy

-

Hy b cc n t phng qu hn hai ngy ca khch

Bo co doanh thu ngy

Tnh hnh s c xy ra trong ngy

Lp phiu ghi n hng ngy

Khi ban qun l khch sn yu cu h thng a ra bo co v tnh hnh

doanh thu v cc hot ng ca khch sn th h thng nhanh chng p ng.

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

CHNG II : PHN TCH V THIT K

H THNG
2.1 M T CC TNG TC:
NHN VIN L TN:
Khi c nhu cu thu phng th khch hng phi t phng: khai bo
cc thng tin cn thit vi nhn vin l tn, l tn kim tra tnh trng phng, nu
cn phng ph hp i vi yu cu ca khch hng th l tn s nhp thng tin v
khch.
Trong khi khch sn, nu khch hng c nhu cu s dng dch v
no th phi ng k vi nhn vin l tn, nhn vin l tn s kim tra h thng v
nhanh chng a ra nhng thng tin c th v cc dch v xem c th p ng nhu
cu ca khch khng, nu dch v c th p ng nhu cu ca khch th nhn vin
l tn s cp nht tnh hnh s dng dch v ca khch.
Khi khch hng khng cn nhu cu thu phng ca khch sn na th
khch phi gi yu cu thanh ton vi l tn, l tn s tng tc vi h thng, h
thng s tnh ton tt c cc khon tin m khch hng phi tr(tin phng,tin s
dng cc dch v, tin in thoi,) a ra c phiu thanh ton chi tit.

LNH O KHCH SN:

Cui mi ngy, thng, qu hoc nm ban lnh o mun bit v tnh hnh
hot ng cng nh doanh thu ca khch sn s c h thng p ng kp thi:
1 Doanh thu thu phng
2 Doanh thu cc dch v
3 Danh sch khch hng thng xuyn
4 Tnh hnh cc phng
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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

2.2

S PHN R CHC NNG

a. Cc chc nng ca h thng qun l khch sn c th m t bng
s sau:
H THNG QUN L KHCH SN
1. Qun tr thng tin h thng
2. Chc nng tc nghip
3. H thng bo co
4. Qun l h thng danh mc
b.

M t chc nng
Qun tr thng tin h thng: chc nng ny s thc hin vic cp

nht thng tin ngi dng, qun l ngi dng

Chc nng tc nghip: y l chc nng quan trng nht ca h

thng, gip nhn vin d dng qun l vic thu phng, t phng ca khch cng
nh gip cho vic tnh ton chi ph khc ca khch c d dng v nhanh chng.

H thng bo co: Chc nng ny gip cho cc nh qun l d dng

kim sot c tnh hnh cho thu phng ca khch sn, doanh thu chi tit t cc
dch v cng nh t vic cho thu phng .

Qun l h thng danh mc: Chc nng ny s thc hin cp nht

cc thng tin v cc danh mc nh: bng dch v, thng tin v khch, thng tin v
phng ngh.v.v..

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

2.3

S PHN R CHC NNG L

a. Qun tr thng tin h thng

QUN TR THNG TIN H THNG

1. Qun l ngi s dng
2. Phn quyn cho ngi dng
3. Thay i mt khu

M t:

Qun l ngi s dng

Xem thng tin ngi s dng
Thm mi ngi s dng
Sa/ Xa ngi s dng

Phn quyn cho ngi dng

H thng cho php quy nh quyn hn cho mi loi ti khon
(account) ngi dng - khi truy cp h thng, v d:
Reception: dnh cho b phn tip tn ca khch sn
Administrator: dnh cho b phn qun tr h thng. y l loi
ti khon c quyn hn cao nht trong h thng.

Thay i mt khu:
Cho php ngi s dng thay i mt khu m bo vn bo
mt

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------b. Chc nng tc nghip

S :

CHC NNG TC NGHIP

1. Check in
2. Check out
3. Night audit
4. i phng cho khch
5. Tra cu thng tin khch
6. Cp nht TT khch s dng DV

M t:

Check In: Khi khch n ng k phng vi l tn khch sn, nhn vin

L tn s tin hnh Checkin cho khch.

Cp nht thng tin chi tit v khch
H thng h tr nhn vin L tn nhanh chng ly li cc thng tin
v khch trong trng hp khch tng khch sn trc .
Cung cp thng tin v tnh trng cc phng (trng, phng c khch
ang ,) d dng p ng cc thay i thng tin t phng trc
ca khch

i phng cho khch:

Danh sch cc phng cn trng cng vi cc thng tin y

v phng trng .

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------

Lu tr cc thng tin phc v cho thanh ton v qun l khch

Tra cu, xem thng tin v khch:

H tr xem, tra cu thng tin v khch nhanh chng, y ,

chnh xc

C th xem, b sung hoc sa cc thng tin v khch.

Check-out:

S tin phng, tin dch v m khch phi tr in v gi

ha dn cho khch.

Night Audit: y l tc nghip s c h thng thc hin cui mi

ngy. NighAudit thc hin cc chc nng c bn nh :

Tng thi hn c gi tr cho cc n t phng ln mt ngy trong

trng hp khch t n phng cha n ng ngy.

Hy b cc n t phng qu hn hai ngy ca khch

In ra mt s bo co hng ngy nh: danh sch khch s n vo

ngy mai, bo co doanh thu ngy,phiu ghi n hng ngy

c. H thng bo co

S
H THNG BO CO
1. Bo co doanh thu phng
ngh
2. Bo co doanh thu dch v
3. Bo co tnh hnh n ca khch

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------
M t: Cui mi thng hay bt c lc no ngi qun l mun
bit chi tit tnh hnh hot ng ca khch sn u c th dng c c
nhng thng tin cn thit nh vo h thng bo co ny:

Cc bo co doanh thu: bo co doanh thu phng ngh, bo co

doanh thu dch v...

Bo co v tnh hnh n ca khch

Cc bo co khc...

d. Qun l h thng danh mc

S :
QUN L H THNG DANH MC
1. Qun l DM cc loi phng
2. Qun l DM cc phng
3. Qun l cc dch v
4. Qun l DS khch KS

M t: H thng cung cp chc nng qun l rt nhiu danh mc

d liu u vo cho h thng

Qun l danh mc cc loi phng trong khch sn Danh sch

cc phng trong khch sn

Danh mc cc loi dch v trong khch sn

Qun l danh sch khch tng ti khch sn

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

2.4

THC TH CHC NNG:

a.

Cc thc th v chc nng:

Cc thc th d liu:

D1

Bng k X.dnh D.Thu phng ngh D7

Bo co doanh thu dch v

D2

Bng k X.dnh D.Thu dch v

D8

Bo co doanh thu phng ngh

D3

Phiu dch v gt l

D9

Bo co tnh hnh n

D4

Phiu ghi n hang ngy

D10 Danh mc khch

D5

Giy xc nhn ghi n

D11 Danh mc dch v

D6

Danh sch ngi dng

D12 Danh mc phng

Cc chc nng h thng:

1.1 Cp nht TT ngi s dng

2.6 Cp nht TT khch SDng DV

1.2 Phn quyn cho ngi dung

3.1 Bo co doanh thu phng ngh

1.3 Thay di mt khu

3.2 Bo co doanh thu dch v

2.1 Chk in

3.3 Bo co tnh hnh n ca khch

2.2 Chk out

4.1 Qun l DM cc phng

2.3 Night audit

4.2 Qun l cc dch v

2.4 i phng cho khch

4.3 Qun l DS khch KS

2.5 Tra cu thng tin khch

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SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

2.5

M HNH CHC NNG (M HNH D LIU LOGIC)

2.5.1 CC THC TH V THUC TNH CA N

a.

Khch

Sohochieu

Makhach

SophieuXNC

Visa

Ngaysinh
KHCH

Quoctch
HotenK

Diachi

Ghichu
SoCMT

b. Phng

Tel
Tinhtrang

PHNG

Sophong
Vitriphong

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---------------------------------------------------------------------------------------------------c. Loi phng
Giathuengay

Tenloai
LOI PHNG

Giathuegio

Maloai

d.

Nhn vin

Chucvu
Congviec
Ngaysinh

NHN VIN

MaNV
HotenNV

Donvitinh
TenDV

DCH V

MaDV
GiatienDV

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---------------------------------------------------------------------------------------------------2.5.2 MI QUAN H GIA CC THC TH

Giodi

Gioden

Ngaydi
THU

KHCH

PHNG

Gioden

Ngayden

NgaySD

Soluong

KHCH

S DNG

PHNG

THUC

NHNVIN

PHC V

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PHNG

LOIPHNG

PHNG

SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------2.5.3 CHUN HA CC QUAN H NHN C
Chun 1

a.

Xt quan h KHCH

KHACH( Makhach, HotenK, Ngaysinh, SoCMT, Diachi, Quoctich,

Sohochieu , Visa, SophieuXNC, Ghichu)
Kha chnh K={ Makhach }
Ta thy quan h KHACH khng cha thuc tnh a tr hoc cc quan h lp ,
do n thuc dng chun 1.
Xt cc quan h cn li:
PHONG(Maphong, Tel, Vitriphong, Tinhtrang, Loaiphong, MaNV)
DICHVU(MaDV, TenDV, Donvitinh, SotienDV)
THUEPHONG(Makhach, Maphong, Ngayden, Gioden, Ngaydi, Giodi,
Ghichu)
SUDUNGDV(Makhach, MaDV, Soluong, NgaySD)
LOAIPHONG(Maloai, Giathuegio, Giathuengay, DVtien)
NHANVIEN(MaNV, Hoten, Ngaysinh, Chucvu, Congviec)
Cc quan h trn u dng chun 1.
b.

Chun 2:

Xt quan h THUPHNG:

THUEPHONG(Makhach, Maphong, Ngayden, Gioden, Ngaydi, Giodi,

Ghichu)
Kha chnh K= { Makhach, Sophong }
Ta thy quan h trn khng c thuc tnh ph thuc vo b phn ca kha
chnh nn quan h trn thuc dng chun 2.
Xt tng t vi cc quan h cn li thy u thuc dng chun 2.
c. Chun 3:
Xt cc quan h ta thy : khng c thuc tnh ph thuc bc cu vo kha
chnh nn chng thuc dng chun 3.
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----------------------------------------------------------------------------------------------------

2.5.4 M HNH E-R

HotenK

Visa

Ngaydi

Ngaysinh

Giathuengay
Ngayden

Makhach

Tenloai

SoCMT
THU

KHCH

Diachi

LOI PHNG

Gioden
Quoctch
Sohochieu

Giodi

Maloai
Giathuegio

SophieuXNC

Tinhtrang

Tel
THUC

PHNG
Sophong
NgaySD

Vitriphong
S DNG

PHC V

Soluong

Chucvu
DCH V

NHN VIN
MaNV

MaDV

TenDV
HotenNV

Donvitinh

GiatienDV

GVHD:Nguyn Hin Trinh

Congviec
Ngaysinh
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---------------------------------------------------------------------------------------------------2.5.5 CHUYN M HNH E - R THNH M HNH QUAN H
a. Cc quan h:
KHACH ( Makhach, HotenK, Ngaysinh, SoCMT, Diachi, Quoctich,
Sohochieu , Visa, SophieuXNC, Ghichu)
PHONG (Sophong, Tel, Vitriphong, Tinhtrang, Loaiphong, MaNV)
DICHVU (MaDV, TenDV, Donvitinh, GiatienDV)
THUEPHONG (Makhach, Sophong, Ngayden, Gioden, Ngaydi, Giodi,
Ghichu)
SUDUNGDV (Makhach, MaDV, Soluong, NgaySD)
LOAIPHONG (Maloaiphong, Tenloaiphong, Giathuegio, Giathuengay,
DonVtien)
NHANVIEN (MaNV, Hoten, Ngaysinh, Chucvu, Congviec)

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----------------------------------------------------------------------------------------------------

b. M hnh quan h:

DMKHACH

THUEPHONG

PHONG

#Makhach
SoCMT
HotenK
Ngaysinh
Diachi
Quoctich
Sohochieu
Sophieuxnc
Visa
Ghichu

Makhach
Sophong
Ngayden
Gioden
Ngaydi
Giodi
Ghichu

#Sophong
Maloai
Tel
Vitriphong
Tinhtrang
MaNV

NHANVIEN

LOAIPHONG

#MaNV
HotenNV
Ngaysinh
Chucvu
Congviec

#Maloai
Tenloai
Giathuegio
Giathuengay

SUDUNGDV

DICHVU

Makhach
Soluong
NgaySD
MaDV

#MaDV
TenDV
Donvitinh
GiatienDV

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---------------------------------------------------------------------------------------------------c. Cc bng d liu quan h:
BNG NGI DNG

Tn bng: NGUOIDUNG

Tc dng: Lu tr thng tin v nhng ngi s dng chng trnh

qun l khch sn,trong m t ngi l ngi qun l hay nhn
vin hay Admin.
Tn trng
Tennguoidung
Matkhau
QuyenSD
Ghichu

STT
1
2
3
4

Kiu d liu
text
text
text
text

rng
25
25
150
25

M t
Tn ngi dng
Mt khu ca ngi dng
Quyn s dng
Ghi ch

BNG NHN VIN

Tn bng: NHANVIEN

Tc dng: Lu tr thng tin v cc nhn vin trong khch sn.

STT
1
2
3
4
5

Tn trng
MaNV
Hoten
Ngaysinh
Chucvu
Congviec

GVHD:Nguyn Hin Trinh

Kiu d liu
text
text
Date
text
text

rng
10
20
ShortDate
50
20

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M t
M nhn vin
H tn nhn vin
Ngy sinh
Chc v ca nhn vin
Cng vic ca nhn vin

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Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------BNG KHCH

Tn bng: KHACH

Tc dng: Lu tr thng tin v nhng ngi s dng chng trnh

qun l khch sn,trong m t ngi l ngi qun l hay nhn
vin hay Admin.
Tn trng
Makhach
HotenK
Ngaysinh
Diachi
SoCMT
Quoctich
Visa
Sohochieu
SophieuXNC
Ghichu

STT
1
2
3
4
5
6
7
8
9
10

Kiu d liu
text
text
Date
text
text
text
text
text
text
text

rng
10
50
ShortDate
50
20
20
20
20
20
50

M t
M khch
H tn khch
Ngy sinh
a ch
S chng minh th
Quc tch
Visa( khch nc ngoi)
S h chiu
S phiu xut nhp cnh
Ghi ch

BNG PHNG

STT
1
2
3
4
5
6
7

Tn bng: PHONG

Tc dng: Lu tr thng tin v cc phng c trong khch sn

Tn trng
Sophong
Tel
Vitriphong
Tinh trang
Maloai
MaNV
Ghichu

GVHD:Nguyn Hin Trinh

Kiu d
liu
text
text
text
text
text
text
text

rng
8
10
50
3
20
10
50

Trang 28/41

M t
S phng
S in thoi
V tr phng trong khch sn
Tnh trng phng
M loi
M nhn vin
Ghi ch
SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

---------------------------------------------------------------------------------------------------BNG LOI PHNG

Tn bng: LOAIPHONG

Tc dng: Trong khch sn, mi phng u thuc mt loi phng no

(phng thng, phng VIP). Bng ny lu tr thng tin v cc loi
phng c trong khch sn
Tn trng

STT
1
2
3
4

Maloai
Tenloai
Giathuengay
Giathuegio

Kiu d
liu
text
text
number
number

rng
20
25
longinterger
longinterger

M t
M lai phng
Tn loi png
Gi thu phng theo ngy
Gi thu phng theo gi

BNG DCH V

Tn bng: DICHVU

Tc dng: Lu tr thng tin v cc dch v c trong khch sn

STT
1
2
3
4

Tn trng
MaDV
TenDV
Donvitinh
GiatienDV

Kiu d liu
text
text
text
number

rng
20
50
25
longinterger

M t
M dch v
Tn dch v
n v tnh
Gi tin dch
v

BNG THU PHNG

Tn bng: DICHVU

Tc dng: Lu tr thng tin v vic thu phng cng nh vic t

phng ca khch.

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---------------------------------------------------------------------------------------------------Tn trng

STT
1
2
3
4
5
6
7
8

Makhach
Sophong
Ngayden
Gioden
Ngaydi
Giodi
Ghichu
SoHD

Kiu d
liu
text
text
Datetime
Datetime
Datetime
Datetime
text
text

rng
8
8
ShortDate
Shorttime
ShortDate
Shorttime
20
20

M t
M khch
S phng
Ngy n
Gi n
Ngy i d kin
Gi i d kin
Ghi ch
S ha n thu phng

BNG S DNG DCH V

Tn bng: DICHVU

Tc dng: Lu tr thng tin v vic thu phng cng nh vic t

phng ca khch.

STT
1
2
3
4

Tn trng
SoHD
MaDV
NgaySD
Soluong

Kiu d liu
text
text
Datetime
number

GVHD:Nguyn Hin Trinh

rng
20
25
shortDate
longinterger

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M t
S ha n
M dch v
Ngy s dng dch v
S lng dch v s dng

SVTH:Bi Xun Thng

Xy dng H thng qun l khch sn

----------------------------------------------------------------------------------------------------

CHNG III : CHNG TRNH QUN L

KHCH SN
3.1

CC CHC NNG CHNG TRNH QUN L KHCH SN

3.1.1 QUN TR H THNG

Qun l ngi s dng

Xem thng tin ngi s dng
Thm mi ngi s dng
Sa/ Xa ngi s dng

Phn quyn cho ngi dng

H thng cho php quy nh quyn hn cho mi loi ti khon
(account) ngi dng - khi truy cp h thng, v d:
Reception: dnh cho b phn tip tn ca khch sn
Administrator: dnh cho b phn qun tr h thng. y l loi
ti khon c quyn hn cao nht trong h thng.

Thay i mt khu:
Cho php ngi s dng thay i mt khu m bo vn bo
mt

Nhng chc nng trn c thc hin qua form sau:

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----------------------------------------------------------------------------------------------------

3.1.2 QUN L S PHNG:

S phng gip quan st tng th tnh hnh s dng phng hin ti: s
phng, loi phng, gi c , tnh trng phng (cc trng thi: phng trng, khch sp
ti, c khch ang , c khch chun b i) s ngi ang cng cc thng tin
khch trong tng phng.

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----------------------------------------------------------------------------------------------------

3.1.3 CHECK IN
Khi khch n ng k phng vi l tn khch sn, nhn vin L tn s tin
hnh Checkin cho khch.

Cp nht thng tin chi tit v khch

H thng h tr nhn vin L tn nhanh chng ly li cc thng tin v
khch trong trng hp khch tng khch sn trc .
Cung cp thng tin v tnh trng cc phng (trng, hin c bao nhiu
khch ang ,) d dng p ng cc thay i thng tin t phng
trc ca khch

3.1.4 QUN L KHCH ANG TRONG KHCH SN

i phng cho khch: i vi chc nng ny cn qun l

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---------------------------------------------------------------------------------------------------

Danh sch cc phng cn trng cng vi cc thng tin y

v phng trng .

Thng tin chuyn phng phc v cho thanh ton v qun l

khch

Tra cu, xem thng tin v khch:

H tr xem, tra cu thng tin v khch nhanh chng, y ,

chnh xc

C th xem, b sung hoc sa cc thng tin v khch.

Vn lu tr thng tin khch k c sau khi khch ri khch

sn

3.1.5 CHECK OUT

Tnh s tin phng, tin dch v m khch phi tr in v gi ha dn cho
khch.

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----------------------------------------------------------------------------------------------------

3.1.6 NIGHT AUDIT

y l tc nghip s c h thng thc hin cui mi ngy. NighAudit
thc hin cc chc nng c bn nh :
Tng thi hn c gi tr cho cc n t phng ln mt ngy trong trng
hp khch t n phng cha n ng ngy
Hy b cc n t phng qu hn hai ngy ca khch
In ra mt s bo co hng ngy nh: danh sch khch s n, danh sch
khch s i vo ngy mai, bo co doanh thu ngy,phiu ghi n hng
ngy

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----------------------------------------------------------------------------------------------------

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----------------------------------------------------------------------------------------------------

3.1.7 QUN TR CC DANH SCH, DANH MC

H thng cung cp chc nng qun l rt nhiu danh mc d liu u vo cho
h thng
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Xy dng H thng qun l khch sn

--------------------------------------------------------------------------------------------------- Qun l danh Danh sch cc phng trong khch sn :

Danh mc cc dch v trong khch sn

Qun l danh sch khch tng ti khch sn

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----------------------------------------------------------------------------------------------------

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---------------------------------------------------------------------------------------------------3.1.8 GIAO DIN CHNH CA CHNG TRNH

3.2 PHN KT LUN

3.2.1 T NH GI CHNG TRNH
y l mt chng trnh gip ngi qun l trong ngnh kinh doanh dch
v khch sn c mt cng vic thun li, nh nhng, nhanh chng, chnh xc hn.
c bit trong vn qun l v truy vn. Giai on phn tch lm chi tit cho nn
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---------------------------------------------------------------------------------------------------v c bn h thng c cu trc kh cht ch. Qu trnh phn tch rt gn vi yu
cu t chc ca Khch sn Vit-Trung, Hi Phng.
3.2.2 NHNG HN CH:
Do hn ch v mt thi gian, kinh nghim v kin
thc cn hn ch nn chuyn ca nhm khng trnh
khi cn nhiu thiu st. Chng trnh c tnh chuyn nghip cha
cao, cha gii quyt c trn vn nhng vn ny sinh trong qu trnh qun l.
Mt s chc nng qun l trong thc t chng em kho st c nhng chng
trnh vn cha thc hin c nh h thng bo co, thng k doanh thu ca khch
sn, dch v in thoi Mt khc, giao din chng trnh cha t c tnh
thm m cao.
V vy chng em rt mong nhn -c s gp ca cc
thy c gio ch-ng trnh ca em -c hon thin,
ti -u v c ch hn.

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