Thut Ng Chui Cung ng & Logistics "C" CalendarDays Ngylmvictheolch Vic chuyn i ngy lm vic sang ngy dng

lch da vo s ngy lm vic theo k hoch u n trong mt tun tun theo lch sn xut. Cch tnh: chuyn i ngy lm vic sang ngy dng lch: nu tun lm vic c = 4 ngy, nhn 1,75 = 5 ngy, nhn 1,4 = 6 ngy, nhn 1,17 Call Center Trung tm dch v khch hng Nhn vin ch nh tr li nhng cu hi ca khch hng trn in thoi. Nhng nhn vin ny c th cung cp dch v khch hng hay h tr k thut. Cc dch v trung tm ny c th thc hin trong cng ty hoc thu ngoi. ng ngha: Customer Interaction Center. Can-order Point im c th yu cu Mt h thng yu cu c s dng khi ngi bn yu cu nhiu iu khon. im c th yu cu cao hn im yu cu gc. Khi bt k mt iu khon no khi ng mt yu cu bng cch tin n im phi yu cu, tt c cc iu khon ti im c th yu cu cng s c tc ng. im c th yu cu ny c xc nh thng qua vic xem xt chi ph tng thm pht sinh khi mt iu khon no sm c yu cu. Capable to Promise (CTP) Kh nng cam kt K thut c s dng xc nh sn phm c c lp rp v xut xng trc mt ngy xc nh hay khng. B phn cng nh nguyn liu sn c ca chui cung ng c kim tra xc nh xem c thc hin vic giao sn phm c khng. Qui trnh cam kt thc hin cc n hng da trn kh nng sn c v s lng tn kho lin quan n nhiu khu vc phn phi v sn xut. Kh nng cam kt dng xc nh khi no cn giao mt n hng mi hoc n hng cha c hoch nh. Kh nng ny s dng m hnh hoch nh c hn ca h thng sn xut xc nh khi cn giao mt mn hng. N bao gm bt k nhng rng buc no i vi sn xut nh ti nguyn sn c, thi gian vn chuyn nguyn liu th hoc cc b phn mua, bt k nhng yu cu v b phn hoc dy chuyn

cp thp hn. Ngy giao hng sau s tnh n kh nng sn xut, mi trng sn xut hin hnh, cam kt n hng tng lai. Mc tiu l gim thi gian cho nh hoch nh sn xut khi thc hin cc n hng v iu chnh k hoch do nhng cam kt v ngy giao hng khng chnh xc. Capability maturity model (CMM) M hnh hon thin nng lc S miu t nhng yu t chnh ca mt qu trnh phn mm hiu qu. l cch thc ci tin pht trin t mt qu trnh s khi n mt qu trnh hon thin c kim sot. M hnh hon thin nng lc bao gm nhng cng vic nh l pht trin v bo tr phn mm v hoch nh, k thut, qun l. Khi thc hin, nhng cng vic ch yu ny s ci thin kh nng ca t chc t nhng mc tiu v chi ph, thi hn, chc nng, cht lng sn phm. Capacity Nng lc L c s, nhn lc, qu trnh sn c p ng nhng nhu cu v sn phm, dch v ca khch hng. Nng lc ny thng m ch n u ra ti a hoc kh nng sn xut ca mt c my, c nhn, qui trnh, nh my, sn phm hoc dch v. Xem thm: Capacity Management Capacity Management Qun tr nng lc Theo khi nim ny, nng lc nn c hiu, nh ngha v nh gi tng mc trong t chc bao gm phn khc th trng, sn phm, qui trnh, hot ng, ti nguyn. Ti mi mt mc p dng ny, nng lc c nh ngha theo h thng phn cp ch, khng sn xut, sn xut. Capacity Planning Hoch nh nng lc Bo m rng ti nguyn cn thit (v d nng lc sn xut, trung tm phn phi, phng tin vn ti) sn c kp thi ti mt a im p ng nhng nhu cu ca chui cung ng v logistics. CAPEX Thut ng miu t nhu cu v vn cho u t ban u v my mc hoc thit b mi (CAPital EXpenditure). Capital Vn

Ti nguyn, tin bc sn c u t vo ti sn sn xut sn phm. Car supply charge Ph cung cp vn chuyn Ph m ch hng phi tr cho vic s dng c quyn mt loi phng tin c bit trn ng ray. Cargo Hng ha Sn phm c vn chuyn bi my bay, xe ray, tu bin, ph, xe ti. Carload Lot L hng trng lng ti thiu Mt l hng c xt ti biu gi cc gim do p ng trng lng ti thiu xc nh. T l gi ti thiu ny thng bao gm gi ti thiu trn mt n v th tch, gi cc cho l hng l (LCL) c th r hn khi p dng cho l hng nng nhng th tch nh. Carmack Amendment Tu chnh Carmack Tu chnh o Lut Thng Mi Gia Cc Tiu Bang m t trch nhim ca cc hng vn chuyn chung v cc iu khon vn n. Carousel Carousel l mt k thut dng lu gi cc mn hng khi thu hi cui cng. C hai loi k thut carousel ch yu, tt c c thc hin di hnh thc kim sot my tnh. T cui nhng nm 90, k thut ny c thc hin chung hn di phn loi AS/RS. Carrier Hng vn chuyn Cng ty vn chuyn hng ha hoc hnh khch bng ng b, ng bin, ng hng khng. Cartel Mt nhm nhng cng ty tha thun hp tc thay v cnh tranh khi sn xut ra mt sn phm, cung ng dch v nhm hn ch v kim sot cnh tranh. Case Code M s thng sn phm

S UPC ca mt thng sn phm. M s thng sn phm UPC khc vi m s chi tit sn phm. M s ny i khi c coi l "K hiu Cha ng Thng Tin Vn Chuyn" hay l m s ITF-14. Cash-to-Cash Cycle Time Thi gian chu k tin mt Thi gian thu hi dng tin mt sau khi tin mt c chi ra mua nguyn vt liu th. ng ngha: Cash Conversion Cycle. Cch tnh: Tng s ngy cung cp tn kho + S ngy kinh doanh cn li - S ngy thanh ton trung bnh cho nguyn vt liu Cash Conversion Cycle Chu k chuyn i tin mt 1) Trong bn l, l khon thi gian da vo thi im bn sn phm v thi im thanh ton tin mt cho ti nguyn ca cng ty. 2) Trong sn xut, l khon thi gian t lc mua nguyn vt liu th n lc thu nhng khon phi thu t khch hng sau khi bn sn phm hoc cung cp dch v. (Xem Cash-to-Cash Cycle Time) Catalog Channel Knh phn phi Catalog Trung tm dch v khch hng hoc c s thc hin n t hng nhn n hng trc tip t khch hng sau khi cho gi theo catalog v vn chuyn trc tip n khch hng. Categorical Plan K hoch phn loi sn phm Phng php la chn v nh gi nh cung cp thng qua xem xt u vo ca nhng phng ban v chc nng trong t chc ca ngi mua hng v phn loi mt cch c h thng ngun u vo ny. Lnh vc k thut, sn xut, m bo cht lng v cc lnh vc chc nng khc nh gi cc yu t quan trng ca tt c cc nh cung cp trong phm v trch nhim ca nh cung cp. V d, lnh vc k thut thng pht trin mt phng php nh gi kh nng linh hot trong thit k ca nh cung cp. Vic xp loi ny c pht trin qua nhiu lp, a ra cc mc nh gi v la chn nh cung cp. (Xem Weighted-Point Plan) Category Management

Qun tr phn loi sn phm Qun tr cc loi sn phm nh l cc n v kinh doanh chin lc. Phng thc ny trao cho ngi qun l phn loi quyn sn phm vi ton b trch nhim trong vic cc quyt nh phn loi, mc tn kho, phn b khu vc cha hng, khuyn mi, thu mua. Vi quyn v trch nhim ny, ngi qun l phn loi sn phm c th nh gi chnh xc hn cc hnh thc mua hng ca khch hng, kinh doanh sn phm, xu hng th trng ca phn loi sn phm . Cause and Effect Diagram S nguyn nhn v kt qu Theo qun tr cht lng, l qui trnh cu trc dng t chc cc tng theo nhng nhm hp l. S ny c s dng trong vic gii quyt mt vn . S ny cn c bit nh l s Ishikawa hoc s hnh xng c. Causal Forecast D bo nguyn nhn Trong d bo, l loi d bo s dng cc kt hp nguyn nhn v kt qu d on v gii thch nhng quan h gia nhng bin s c lp v nhng bin s ph thuc. Mt v d m hnh nguyn nhn ny l m hnh kinh t lng s dng gii thch nhu cu v nh ca da trn lng khch hng, t l li sut, thu nhp c nhn v din tch t sn c. CBT (Xem Computer-Based Training) Cell n v c bn L n v sn xut hoc dch v bao gm mt s trm lm vic, c ch vn chuyn vt liu, s lng lu kho lin kt vi nhau. Cellular manufacturing Sn xut mc c bn L cch tip cn sn xut theo thit b v trm lm vic c sp xp thc y sn xut lin tc v sn xut nhng l hng sn phm nh. Theo khi nim "n v" sn xut, tt c cc hot ng cn thit sn xut mt thnh phn hoc mt dy chuyn ph tr s c thc hin trong quan h cht ch, v vy thu nhn c nhng phn hi gia nhng nh vn hnh khi pht sinh nhng vn v cht lng v nhng vn khc. Cng nhn ti mt n v sn xut c bn s c hun luyn qua li v v vy c th thc hin nhiu nhim v khc nhau khi cn thit.

Center-of-Gravity Approach Tip cn trng tm L phng php lun hoch nh chui cung ng xc nh nhng trung tm phn phi c chi ph vn chuyn ti thiu gia cc nh my, trung tm phn phi v th trng. Centralized authority Quyn lc trung tm Quyn lc qun tr c tnh quyt nh c gii hn trao cho mt vi ngi qun l. Centralized Dispatching Bo co trung tm L sp xp cc chc nng gi bo co thnh mt trung tm. Cu trc ny thng lin quan n vic s dng nhng thit b thu thp thng tin lin lc gia chc nng bo co trung tm thng bo co cho phng kim sot sn xut v cc xng sn xut. Centralized Inventory Control Kim sot tn kho trung tm L vic thc hin quyt nh tn kho (cho tt c SKU) t mt vn phng hoc mt phng ban trong ton cng ty. Certificate of Analysis (COA) Chng nhn phn tch L chng t chng nhn tiu chun cht lng hoc chi tit k thut ca mt sn phm hoc nguyn liu sn phm. Chng nhn ny c th bao gm danh sch hoc tham chiu nhng kt qu phn tch hoc thng tin qui trnh phn tch. Chng nhn ny thng c yu cu cho vic chuyn quyn s hu, nh ot ca nguyn liu. Certificate of Compliance Chng nhn t yu cu L chng nhn ca nh cung cp v vic cung cp sn phm hoc dch v no p ng nhng yu cu c th. Certificate of origin Chng nhn xut x L chng t thng mi quc t xc nhn xut x ca mt l hng.

Certificate of public convenience and necessity Chng nhn thun tin v cn thit chung L cp pht ca nh chc trch trao cho cc hng vn chuyn chung. Hng vn chuyn phi chng minh rng hng s p ng, sn sng v c th cung cp dch v vn chuyn cho mt nhu cu chung. Chng nhn ny c th xc nh nhng hng ha c vn chuyn, khu vc thc hin, tuyn vn chuyn s dng. Certified Supplier Nh cung cp c chng nhn L vic xc nhn i vi mt nh cung cp p ng chc chn v mc tiu cht lng, chi ph, giao nhn, ti chnh c xc nh trc. Vic kim tra c th khng cn thit. Certificated carrier Hng vn chuyn uc chng nhn Hng vn chuyn bng ng hng khng cho thu phi tun theo qui nh kinh t v phi c chng nhn khai thc cung cp dch v. CFD (Xem Continuous Flow Distribution) CGMP (Xem Current Good Manufacturing Practice) Chain of Customers Chui khch hng Th t khch hng ln lt tiu th sn phm ca nhau v to thnh mt chui. V d, khch hng ring l ca mt ca hng ngc li l khch hng ca nh sn xut v nh sn xut l khch hng ca nh cung cp nguyn liu. Chain reaction Phn ng chui L chui cc bin c c miu t bi W. Edwards Deming: ci tin cht lng, gim chi ph, ci thin nng sut, tng th trng vi cht lng tt hn v gi c thp hn, duy tr kinh doanh, em li vic lm nhiu hn. Challenge and Response Kim tra v phn hi L phng php xc nh ngi dng. Ngi dng ng nhp ID v mt m h

thng kim tra. H thng so snh thng tin ca ngi s dng. Nu trng khp, ngi dng c php truy cp h thng. H thng lun s dng nhng cch kim tra khc nhau. Nu cn, h thng yu cu mt mt m mi cho mi ln ng nhp. Champion Ngi ng u L ngi lnh o hoc nh qun l thm nin bo m ti nguyn sn c cho vic hun luyn v trong cc d n v l ngi xem xt vic quyt nh thc hin d n, cng l ngi h tr v trnh by cc vn t chc phng php Su Sigma. Change agent i l thay i L c nhn trong hoc ngoi mt t chc thc y s thay i bn trong t chc , c th hoc khng l ngi khi xng n lc thay i ny. Change Management Qun tr thay i Qui trnh kinh doanh kt hp v theo di tt c nhng thay i n cc qui trnh v ng dng kinh doanh cng nh n cc thit b ni ti, ti nguyn, h thng iu hnh v cc th tc. K lut qun tr thay i c thc hin theo mt phng cch ti thiu ha ri ro vn s nh hng n mi trng khai thc v phn phi dch v n ngi s dng. Change Order Yu cu thay i Mt thng bo chnh thc v vic mt n hng phi c sa i mt vi im. S thay i ny c th do sa i cht lng, ngy, chi tit sn phm do ngi tiu dng; thay i k thut, thay i ngy yu cu tn kho, Changeover Thay i sn phm Qui trnh iu chnh cn thit thay i hoc chuyn i loi sn phm c sn xut trn dy chuyn sn xut. S thay i ny thng gim thi gian hu ht cc cng ty mong mun gim chi ph. Channel Knh kinh doanh 1) L phng php phn phi sn phm nh knh phn phi hoc bn l, trung tm dch v khch hng, bn hng trn trang web. 2) L cng ngh thc y cho php ngi dng ng k trn trang web duyt

ni dung ngoi tuyn, t ng hin th nhng trang web cp nht trn cc mn mnh ch, ti xung hoc nhn nhng thng bo khi trang web c chnh sa. Nhng knh ny ch c nhng trnh duyt h tr nh Microsoft Internet Explorer phin bn 4.0 tr ln. Channel Conflict Xung t knh kinh doanh Xung t ny xy ra khi nhng knh kinh doanh khc nhau trong chui cung ng ca cng ty tng tc vi nhau trong cng mt vn . V d khi knh bn l cnh tranh vi knh bn hng qua mng ca cng ty. Channel Partners i tc knh kinh doanh Thnh vin ca mt chui cung ng (nh cung cp, nh sn xut, nh phn phi, ngi bn l) cng tc vi nhau sn xut, phn phi v bn mt sn phm c th. Channels of Distribution Knh phn phi Bt k chui cng ty hay c nhn no tham gia vo chui hng ha v dch v t nh cung cp nguyn liu th v nh sn xut n ngi s dng v tiu dng cui cng. (Xem Distribution Channel) Charging area Khu vc np in Khu vc nh kho cha nhng my xc pin v pin b sung h tr cho cc thit b s dng bng in. Cng ty phi m bo khu vc ny tun theo cc qui nh an ton ca nh nc. Chock Ci chn L ci chn thng c lm bng cao su cng hoc thp t c nh di bnh xe ngn khng cho xe tri i. CI Xem Continuous Improvement CIF Xem Cost, Insurance, Freight

City driver Ti x a phng Ti x phc v tuyn a phng ch khng li cho nhng tuyn ng di, xuyn qua cc thnh ph. Civil Aeronautics Board y ban hng khng dn dng T chc kim sot lin bang thc hin vic kim sot qui nh kinh t i vi cc hng vn chuyn bng ng hng khng. CL Dch v vn chuyn ng st yu cu ch hng p ng yu cu v trng lng ti thiu. Claim Tin bi thng Khon tin yu cu hng vn chuyn bi thng cho mt mt, h hng, chm tr hoc chi ph qu cao. Class I carrier Hng vn chuyn cp I L vic phn loi nhng hng vn chuyn ng k da trn doanh thu hot ng hng nm - Hng vn chuyn bng mt c ti sn: > hoc = $5 triu; - Vn chuyn ng st: > =$50 triu; - Vn chuyn hnh khch bng mt: > =$3 triu. Class II carrier Hng vn chuyn cp II L vic phn loi nhng hng vn chuyn ng k da trn doanh thu hot ng hng nm - Hng vn chuyn bng mt c ti sn: $1-$5 triu - Vn chuyn ng st: $10-$50 triu; - Vn chuyn hnh khch bng mt: < = $3 triu. Class III carrier Hng vn chuyn cp III L vic phn loi nhng hng vn chuyn ng k da trn doanh thu hot ng hng nm - Hng vn chuyn bng mt c ti sn: < = $1 triu

- Vn chuyn ng st: < = $10 triu. Classification Phn loi Danh sch theo th t ch ci cc mt hng v trng lng ti thiu cn thit tng ng vi t l chit khu, c s dng trong cu trc gi phn theo tng mc. Classification yard Bi phn loi Khu vc bi toa xe ng st tp trung kt thnh nhng toa xe la. Class rate Gi phn theo tng mc L mc gi c xy dng t vic phn loi trong mt h thng khong cch chung. Gi theo tng mc ny p dng cho bt k sn phm no vn chuyn gia hai im khc nhau. Clearinghouse Ngn hng hi oi T chc c mc ch hn ch hoc theo qui c thng cung cp nhng dch v chuyn bit nh thanh ton qu, ti khon. Click-and-Mortar Loi cng ty brick-and-mortar truyn thng m rng s hin din ca cng ty trc tuyn qua mng. C nhiu loi ca hng brick-and-mortar hin ang c gng to lp s hin din trc tuyn nhng thng gp kh khn v nhiu l do. Click-andmortar l "s kt hp thnh cng ca trc tuyn v kinh nghim th gii thc t". Clip Art Ngun hnh nh L tp hp nhng biu tng, nt, cc hnh nh hu ch khc cng vi nhng tp tin m thanh, video c th chn vo nhng ti liu/trang web. Clipboard Vng cha tm thi ca my tnh cho nhng d liu ct v copy. CLCA (Xem Closed-loop corrective action)

CLM (Xem Council of Supply Chain Management Professionals) Closed-loop corrective action (CLCA) Hnh ng chnh sa vng lp ng L h thng k thut phc tp c thit k dn chng, kim chng v chn on nhng li, ngh v khi xng hnh ng sa cha, theo di v duy tr nhng d liu thng k y . Closed-loop MRP MRP vng lp ng L h thng c thit lp cho vic hoch nh nhng yu cu nguyn liu bao gm nhng qui trnh hoch nh b sung v hoch nh sn xut (kinh doanh v hoch nh hot ng), k hoch sn xut tng th, v hoch nh yu cu nng lc. Mt khi bc hoch nh ny hon thnh v nhng k hoch c chp nhn thc t v c th t c, cc qui trnh thi hnh s c thc thi. Cc qui trnh ny bao gm qui trnh kim sot sn xut o lng nhp - xut (cng sut), ln k hoch chi tit v phn phi cng nh cc bn bo co chm tr c d on t nh my v nh cung cp Thut ng vng lp ng khng ch cp n mi mt qui trnh trong tng th h thng m cn cp n nhng phn hi trong qu trnh thc thi cho vic hoch nh lun mang tnh chnh xc. CMI (Xem Co-managed Inventory) CMM (Xem Capability Maturity Model) COA (Xem Certificate of Analysis) Coastal carriers Hng vn chuyn b bin L hng vn chuyn cung cp dch v vn chuyn dc b bin phc v cho cc cng nm i Ty Dng, Thi Bnh Dng v vnh Mexico. Co-destiny S pht trin ca mt chui cung ng t qun tr bn trong t chc n qun tr lin t chc.

Co-Packer Nh cung cp theo hp ng Nh cung cp trong hp ng sn xut hng ha v/hoc cung cp dch v cho nhng cng ty khc, thng di nhn mc hoc tn ca cng ty khc. Nh cung cp theo hp ng ny thng thy trong ngnh CPG v lng thc. Co-Managed Inventory (CMI) Tn kho cng qun l L hnh thc b sung lin tc theo nh sn xut c trch nhim cung cp thm hng ha tiu chun trong khi cc nh bn l qun l vic b sung nhng mt hng khuyn mi. Code M S Mt chui s v/hoc k t kiu ABC dng cho vic trao i thng tin. V d: m s hng ha, m s tu Codifying Xy dng b tiu chun mi Qu trnh hnh thnh chi tit mt tiu chun mi COGS Chi ph hng bn (vit tt): (Xem Cost of Goods Sold) Collaboration Cng tc Vic lm vic v trao i thng tin chung trong mt cng ng v trong mt h thng - bao gm cc i tc kinh doanh, cc nh cung cp, v khch hng - t ti mt mc tiu chung trong kinh doanh Collaborative Planning, Forecasting and Replenishment (CPFR) Ln k hoch, D bo v B sung theo m hnh cng tc (CPFR) 1) Mt quy trnh cng tc theo cc i tc kinh doanh trong chui cung ng c th cng nhau phi hp ln k hoch cho nhng hot ng c bn trong chui cung ng t sn xut v phn phi nguyn liu sn xut v phn phi thnh phm n tay khch hng cui cng. Qu trnh cng tc ny bao gm vic ln k hoch, d bo doanh s bn, v hot ng lin quan n vic lm y nguyn liu v thnh phm. 2) Mt trit l v quy trnh nhm thc y cc s trao i trn tnh thn cng tc.

CPFR c coi nh mt tiu chun c tha nhn bi c quan Voluntary Interindustry Commerce Standards. Combined Lead Time (Xem Cumulative Lead Time) Commercial zone Vng thng mi Khu vc bao quanh mt thnh ph hay th trn m bo gi cho phm vi mt thnh ph hay th trn c p dng cho ton vng thng mi y. Vng thng mi c nh ngha bi ICC. Committed Capability Nng lc cam kt Phn kh nng sn xut hin ti ang s dng, hoc d tnh s dng. Commodity Hng ha Mt i tng c em ra trao i trong thng mi. Thut ng ny thng m ch mt sn phm chung chung ch yu cnh trnh bng gi v lun c sn. Commodity Buying Nhm hng cn mua Mt nhm nh l nguyn liu hoc ph kin nm trong s kim sot ca mt ngi mua p ng cc yu cu h tr sn xut. Commodity Procurement Strategy Chin lc mua hng Mt k hoch mua mt lng ln hng ha. iu ny bao gm c k hoch qun l nh cung cp v x l cc vn pht sinh Commodity rate Gi hng ha Mt mc gi cho mt mt hng c th cng nh ni bn ni mua Common Carrier Nh chuyn ch thng thng Vic vn ti lun sn sng vi cng chng m khng c quy nh g c bit vi bt k mt bn no v n c quy nh trc v mc cc ph, trch nhim v dch v cung cp.

Common carrier duties Trch nhim ca nh chuyn ch thng thng Cc nh chuyn ch thng thng c yu cu cung cp, quy nh mc ph mc hp l v khng c phn bit Common cost Chi ph chung Mt loi chi ph khng th phn b vo bt k mt khon mc no ca doanh nghip nhng pht sinh t hot ng tng th ca doanh nghip Company Culture Vn ha cng ty Mt h thng cc gi tr, nim tin v s hnh x trong ni b mt cng ty. ti u ha hiu qu kinh doanh, cc nh qun tr cp cao cn phi xc nh v xy dng mt nn vn ha cho cng ty mnh Comparative advantage Li th so snh Mt nguyn tc da trn gi nh rng mt lnh vc s tp trung vo sn xut nhng hng ha m n c li th ln nht hoc c t nhng bt li so snh nht. Competitive Advantage Li th cnh tranh Gi tr c to ra bi mt cng ty cho nhng khch hng ca mnh m r rng c li th hn hn so vi cc th cnh trnh, v a ra nhng l do cho khch hng c th gi chn h. Competitive Benchmarking Lp chun so snh cnh tranh Vic lp chun so snh v dch v hoc sn phm ca mnh so vi i th cnh tranh. Xem thm: Benchmarking Competitive Bid Gi thu cnh tranh Mt mc gi/dch v cung cp bi mt nh cung cp phi cnh tranh c vi cc bo gi khc t cc nh cung cp khc. Complete & On-Time Delivery (COTD)

Hon chnh v giao hng ng hn Mt thc o v dch v khch hng. Cc sn phm ca cc n hng phi c giao ng hn v phi c xem nh l y v hon chnh. Complete Manufacture to Ship Time T sn xut hon chnh n vn chuyn Thi gian bnh qun khi mt n v sn phm c tuyn b sn sng cho vic nh my xut hng cho n khi n v hng ny c vn chuyn thc s n khch hng. Compliance S tun th Ngha l sn phm, dch v, quy trnh v/hoc chng t tun theo nhng quy nh t ra. Compliance Checking Kim sot s tun th Mt chc nng ca phn mm x l EDI (vic chuyn giao d liu in t) nhm m bo rng mi s chuyn giao bao gm cc thng tin cn thit theo yu cu ca h tiu chun EDI. So snh thng tin gi i bi ngi s dng EDI v bo co nhng bt thng. iu ny khng m bo rng cc chng t giy t l hon chnh v hon ton chnh xc, nhng n m bo s loi tr mi s chuyn giao thiu d liu hoc sai c php. Compliance Program Chng trnh tun th Mt phng thc theo hai hay nhiu cc i tc s dng EDI bo co hng qu v s tun th vi cc tiu chun v kim sot v kim ton quy nh trc. Ban qun tr a ra mt bo co v s tun th, trong lu nhng bt thng, ngoi l, cng nh k hoch sa cha theo nh quy nh v hot ng. Cc nh kim ton s a ra nhng bo co c lp v chnh nhng bo co ca ban qun tr. Component Thnh phn b tr Nguyn liu s ng gp vo vic hon thin sn phm nhng bn thn n khng phi l sn phm hon thin. V d nh lp xe cho t, ngun in cho my tnh c nhnLu bt k thnh phn b tr no cho nh sn xut cng c coi l sn phm cui cng ca nh phn phi. Computer-aided design (CAD)

Thit k h tr bi my tnh (CAD) Mt h thng my tnh dng cho vic thit k sn phm c th kt hp kh nng phn tch v gi lp ti u ha sn phm. Computer-aided manufacturing (CAM) Sn xut h tr bi my tnh (CAM) Cc h thng c my tnh ha theo cc ch th v sn xut c ti trc tip n cc thit b t ng hoc my trung tm t ng. Computer-aided process planning (CAPP) Ln k hoch h tr bi my tnh (CAPP) Mt h thng phn mm theo h tr cc k s sn xut trong vic xy dng k hoch chu trnh sn xut mt sn phm m cc thng s ca sn phm ny s c ly t h thng CAD. H thng CAPP s a ra cc tiu ch v sn xut nh l chi ph mc tiu, thi gian hon thnh, s lng sn phm. Computer-Based Training (CBT) o to bng my tnh Vic hun luyn/o to thng qua h thng my tnh v bao gm cc ti liu hun luyn v kim tra u trn my tnh. Computer-integrated manufacturing (CIM) Sn xut tch hp vi my tnh (CIM) C nhiu cch tip cn trong vic h thng my tnh trao i hay phi hp hot ng trong mt phm vi nht nh. Thng thng, CIM kt ni cc chc nng qun l vi b phn thit k, sn xut, v cc hot ng h tr khc. Trong nh my, cc h thng CIM c th kim sot trnh t sn xut, kim sot h thng thit b t ng, chuyn ti cc hng dn v sn xut, nm bt d liu nhiu cng on sn xut hay lp rp, h tr vic theo di v phn tch cc th nghim v cc tiu chun hot ng. Computerized process simulation Gi lp quy trnh trn my tnh Vic s dng m hnh gi lp trn my tnh h tr cho vic xy dng v phn tch quy trnh sn xut, v thit k v nh my. Computerized SPC (Xem Statistical process control) Confirming Order

Xc nhn n hng Mt n hng c xc nhn i vi nh cung cp, lit k sn phm hay dch v cng nh iu khon ca n hng. Conformance S tun th Mt du hiu xc nhn, nh gi mt sn phm hay dch v p ng cc yu cu v chi tit k thut, tha thun hp ng hay cc quy nh. ng ngha: Compliance Consensus S ng thun Mt vn bn theo cc thnh vin ca mt nhm ng h mt hnh ng hay quyt nh, thm ch, mt s thnh vin khng ng hon ton vi n. Consignee Ngi nhn hng Bn m hng ha s c vn chuyn v giao n. Consignment L hng/hng k gi 1) Mt l hng s c vn chuyn bi cc nh chuyn ch thng thng 2) Quy trnh mt nh cung cp giao hng n ni ca khch hng khng cn thanh ton cho n khi hng c bn Xem thm: Consignment Inventory Consignment Inventory Tn kho hng k gi 1) Hng ha hay sn phm c thanh ton khi chng c bn bi ngi bn li, khng ti thi im hng c chuyn n ngi bn li 2) Hng ha hay sn phm thuc quyn s hu ca nh cung cp cho n khi chng c bn cho ngi tiu dng Consignor Ngi gi hng Bn s chuyn l hng i (ch hng). Ngi gi hng, thng l ngi bn. Consolidation Gom hng Vic kt hp hai hay nhiu l hng gim chi ph vn ti.

Consortium Mt nhm cc cng ty lm vic cng vi nhau cng sn xut ra sn phm, dch v hay d n. Constraint S hn ch Tnh trng tht nt c chai, nhng cn tr hay nhng kim sot c k hoch gii hn u ra hay s tin ch ca nng lc sn xut. Consumer-Centric Database D liu v ngi tiu dng C s d liu vi cc thng tin v ngi tiu dng ca nh bn l, s dng cho vic marketing v khuyn mi. Consumer packaged goods (CPG) Hng ha tiu dng ng gi(CPG) Cc hng ha tiu dng nh l thc phm v ung, giy dp v qun o, thuc l v cc sn phm ty ra. Nhn chung cc CPG l nhng sn phm s dng v thay th thng xuyn tri ngc vi cc sn phm m ngi ta dng cho mt thi gian di nh xe t v g.. Container 1) Mt ci hp, c bn di t 10 n 40 feet, ch yu dng cho vic vn ti ng bin. 2) n v ng gi, nh mt thng carton, thng, hp, l, ci ti, gi cc sn phm c ng vo v vn chuyn i. Container Security Initiative (CSI) Sng kin an ton i vi container (CSI) Mt chng trnh ca C quan Hi Quan M nhm ngn chn vic hng b li dng bi khng b. Thit k nhm tng cng an ninh cho container ng bin. Containerization Container ha Mt phng thc vn chuyn theo hng ha c t trong container v sau c d ra ti cng ch. Contingency planning K hoch phng b

Chun b i ph vi cc tnh hung thin tai (l lt) v khng do thin tai gy ra (nh cng) trc khi n xy ra. Continuous Flow Distribution (CFD) Phn phi theo dng chy lin tc (CFD) Vic tung sn phm ra p ng nhu cu khch hng theo hng tinh gin ha trong khi gim tng chi ph phn phi Continuous Improvement (CI) Ci tin lin tc (CI) Quy trnh da trn cc thc o cho php nh gi v ci tin hiu qu hot ng mt cch lin tc. Continuous Process Improvement (CPI) Ci tin quy trnh lin tc (CPI) Nhng n lc khng ngng tm kim v loi tr cc gc r ca vn ; ci tin theo nhng bc nh ng ngha: Continuous Improvement Xem thm: Kaizen Continuous Replenishment Lm y lin tc Vic lm y lin tc l hot ng xy dng quan h i tc gia cc thnh vin trong knh phn phi thay i quy trnh lm y truyn thng t vic cc n hng c a ra bi nh phn phi, da trn s lng n hng, bng vic lm y sn phm da trn cu thc t v c d on. Continuous Replenishment Planning (CRP) Ln k hoch lm y lin tc (CRP) Mt chng trnh thc y vic sn xut v vn chuyn sn phm trong chui cung ng ngay khi cc sn phm tng t c ngi s dng cui cng mua. Contract Hp ng Mt tha thun gia hai hay nhiu bn lin quan thc hin hay khng thc hin mt hot ng c th hoc dch v giao hng. Hp ng c th bng ming hoc bng vn bn. Mt n hng, khi c chp nhn bi nh cung cp, s tr thnh mt hp ng. S chp nhn y c th bng vn bn hoc bng vic thc hin, tr phi n hng i hi phi c chp nhn bng vn bn.

Contract Administration Qun l hp ng Vic qun l cc kha cnh ca mt hp ng m bo rng ngi k kt thc hin ngha v ca mnh Contract Carrier Nh vn ti theo hp ng Mt nh vn ti khng cung cp dch v chung chung m ch cung cp dch v vn ti cho thu hoc cho mt s gii hn ch hng theo cc iu khon tha thun trong hp ng, Contribution Li nhun cha tr chi ph c nh n v: Phn chnh lch gia gi bn v bin ph n v. Khon thu c ny thng trang tri cho chi ph c nh cng nh em v li nhun chung. Contribution Margin Li nhun cha tr chi ph c nh: Khon tin chnh lch gia doanh thu v bin ph. Controlled Access Khu vc kim sot: L phm vi trong nh kho hoc xng c ro chn v c cng kim sot. Khu vc ny thng c s dng lu tr nhng mt hng c gi tr cao v c th c theo di bng cc my quay phim. Conveyor Bng ti: Thit b vn chuyn hng ha t khu vc ny sang khu vc khc trong nh kho. Cookie L thut ng my tnh nh ngha v thng tin trong my tnh tham chiu n khi ngi s dng nhp chut hoc v thng tin c lu tr di tp tin vn bn trong cng ca my tnh. Cookie cn c hiu nh l nhng tp tin nh cha ng nhng thng tin v my tnh c nhn nhng cng ty qung co c th nm bt trc tuyn. Cookie cng c s dng trong qu trnh mua mt sn phm trn trang web. Vi s hin din ca cookie m cng ngh "gi mua hng" s dng trong mua hng trc tuyn vn hnh c. Bng cch lu trong mt tp tin vn bn, di mt tn xc nh v nhng thng tin quan trng khc v mt sn phm, ngi s dng "nhp chut" khi h lt qua cc trang web mua hng, sau h c

th chuyn n mu n mua hng xem tt c cc mn hng m h la chn mt cch nhanh chng, thun tin. Cooperative associations Hip hi hp tc x: Nhm cc cng ty hoc c nhn c cng mc ch nh hip hi hp tc x nng nghip. Co-opetition Hp tc v cnh tranh: S kt hp gia hp tc v cnh tranh a cho i th cnh tranh bit v kh nng p tr ca bn thn cng ty gip cho cc bn cng t c li ch trong qu trnh cnh tranh. Coordinated transportation Vn ti kt hp: Mt l hng c vn chuyn qua nhiu phng thc vn chuyn v cc cng ty vn chuyn khc nhau. Co-product ng sn xut: Thut ng ny miu t vic nhiu sn phm c sn xut cng mt lc trong sut mt cng on sn xut. ng sn xut thng c s dng tng nng sut trong qu trnh ct sn phm v d nh ct hoc ca khi nhng mnh vn c th c gim bt bng cch kt hp nhng sn phm c nhiu kch thc khc nhau trong mt cng on sn xut ring l. ng sn xut cng c s dng gim vic lp rp my mc phc v cho mt loi hnh sn xut chung. Core Competency Nng lc trng tm: K nng hoc kin thc gip cho cng ty c th cung cp cho khch hng mc tha mn cao nht cng nh cho s pht trin trong tng lai ca cng ty m cc i th cnh tranh kh c th theo kp. Nng lc trng tm th hin k nng ca cng nhn v trong cng ty. Nng lc ny c pht trin thng qua vic hc tp, thng tin lin lc, cam kt nhng cp v chc nng khc nhau trong cng ty cng nh quan h vi khch hng v nh cung cp. Cc k nng trng tm khng lin h trc tip n sn phm v th trng. Core Process Qui trnh trng tm:

Kh nng trung tm duy nht trong chin lc cnh tranh ca cng ty. Cost Accounting K ton chi ph: Mt ngnh hc ca k ton lin quan n ghi nhn v bo co chi ph hot ng kinh doanh, bao gm vic bo co chi ph theo phng ban, hot ng v sn phm. Cost Allocation Phn b chi ph: Trong k ton, vic phn b chi ph c th khng trc tip lin h n cc hot ng sn xut theo nhng phng php o lng c, v d phn b chi ph cng ty vo nhng sn phm khc nhau qua chi ph lao ng trc tip (gi lao ng). Cost Center Trung tm chi ph: Trong k ton, y l mt b phn trong cng ty chu trch nhim v cc chi ph. Cost Driver Tc ng gy chi ph: Trong k ton, bt k tnh hung hay bin c no to ra mt s thay i trong vic s dng mt ngun ti nguyn hay nh hng n cht lng hoc thi gian chu k sn phm. Mt hot ng c th c nhiu tc ng gy chi ph. Tc ng chi ph khng nht thit c nh lng, tuy nhin c th nh hng mnh m n vic la chn v mc ca tc ng ngun ti nguyn v cc hot ng kinh doanh. Cost Driver Analysis Phn tch tc ng chi ph: Trong k ton chi ph, y l vic kim tra, nh lng, gii thch nh hng ca cc tc ng chi ph. Kt qu phn tch ny thng c s dng trong nhng chng trnh ci tin tip theo tng cht lng v gim chi ph. Cost Element Thnh phn chi ph Trong k ton chi ph y l thnh phn mc thp nht ca mt ngun ti nguyn, hot ng hoc mt i tng chi ph. Cost, Insurance, Freight (CIF) Chi ph, bo him, cc vn chuyn Thut ng cho bit ngi bn s chu chi ph, bo him hng ha v cc vn chuyn.

Cost Management Qun l chi ph L vic qun l v kim sot cc hot ng v cc tc ng tnh ton chnh xc sn phm v chi ph, ci tin qui trnh kinh doanh, nhm mc ch thit lp v nh gi cc chin lc ca cng ty. Cost of Capital Chi ph vn Chi ph vay hoc u t vn. Cost of Goods Sold (COGS) Chi ph hng bn Bao gm chi ph nguyn vt liu s dng trc tip, lao ng trc tip, chi ph phn b khc cho sn phm c bn trong mt khon thi gian nht nh c xc nh theo Nguyn Tc K Ton p Dng Chung (GAAP). Cost of lost sales Chi ph hng tht that Khon li nhun mt i do tht that hng tn kho. Cost trade-off nh i chi ph L mi quan h qua li gia cc yu t trong h thng theo thay i ca mt yu t ny s c tc ng chi ph n cc yu t khc. Vic ct gim chi ph ca mt yu t ny c th l s tng chi ph ca cc yu t khc v ngc li. Cost Variance Bin thin chi ph: Theo k ton chi ph, y l s khc bit gia chi ph hoch nh cho mt hot ng kinh doanh v chi ph thc t. COTD: (Xem Complete & On-Time Delivery) Courier service Dch v pht chuyn nhanh Dch v vn chuyn nhanh, giao nhn tn ni i vi hng ha c gi tr cao hoc pht chuyn chng t. Dch v ny thng s dng cho nhng sn phm nng khong 50 pound.

Council of Logistics Management (CLM) Hi ng qun l logistics (Xem Council of Supply Chain Management Professionals) Council of Supply Chain Management Professionals (CSCMP) Hi ng cc chuyn gia qun l chui cung ng y l t chc phi li nhun bao gm nhng c nhn trn ton th gii c cng mi quan tm v/hoc trch nhim trong lnh vc logistics v qun l chui cung ng. Mc ch ca hi ng ny l pht trin ngh nghip logistics v qun l chui cung ng thng qua trao i thng tin, o to di dng cc chng trnh, dch v, hot ng lin quan. CPFR (Xem Collaborative Planning Forecasting and Replenishment) CPG (Xem Consumer Packaged Goods) CPI (Xem Continuous Process Improvement) Credit Level Mc tn dng Lng tn dng mua hng m khch hng c c. Critical Differentiators im khc bit quan trng c im lm cho mt tng, sn phm, dch v hoc mt m hnh kinh doanh l duy nht. Critical value analysis Phn tch gi tr thit yu L phn tch ABC c sa i theo gi tr ch quan v tm quan trng i vi mi mt sn phm tn kho c xc nh tng ng. Cross Docking Vn chuyn trc tip n ca hng: L h thng phn phi hng ha theo cch thc hng ha s khng lu ti kho hoc ti trung tm phn phi m s chuyn thng n ca hng bn l. Bng cch loi b

cng on lu kho v la chn sn phm, vn chuyn trc tip ny gim ng k chi phi phn phi. Cross functional Chc nng cho Thut ng ny miu t s an cho cc chc nng ca mt qui trnh hay mt hot ng. Cross Sell Bn hng ph tr L hnh thc n lc bn thm sn phm cho khch hng trong qu trnh lin h khch hng. V d, nhn vin dch v khch hng gii thiu c im ca my chp hnh v c cc thit b i km trong khi khch hng ch cn mua my chp hnh. Cross-Shipment Vn chuyn gin tip L phng php nguyn vt liu c vn chuyn n khch hng t mt ni xut hng trung gian thay v t ni xut hng ch nh. Cross-Subsidy Tr cp chi ph: Theo k ton chi ph, vic phn b chi ph khng ph hp dn n mt s hot ng hoc ti nguyn thc t pht sinh nhiu chi ph hoc chi ph qu thp s dn n nhng quyt nh qun tr km ci khng ph hp vi mc tiu kinh t ca cng ty. CRP (Xem Continuous Replenishment Program) Critical Success Factor (CSF) Nhn t thnh cng trng yu L hot ng hoc/v qui trnh phi c hon thnh v/hoc c kim sot cng ty t c mc tiu. CRM (Xem Customer Relationship Management) CSCMP (Xem Council of Supply Chain Management Professionals.)

CSF (Xem Critical Success Factor) CSI (Xem Container Security Initiative) CSR (Xem Customer Service Representative) CTP (Xem Capacity to Promise) C-TPAT (Xem Customs-Trade Partnership against Terrorism) Cube Th tch Th tch ca mt l hng hoc kin hng (chiu di x chiu rng x chiu cao). Cubage Tnh ton th tch: Th tch tnh ton s dng trong vn chuyn hoc trong lu kho hng ha. Cube Utilization Tn dng th tch Trong lnh vc kho bi, thut ng ny ni n vic tnh ton tn dng ton b kh nng cha hng ca phng tin vn chuyn hoc mt nh kho. Cubic Space Th tch sn c: Trong lnh vc kho bi, thut ng ny ni n vic tnh ton th tch sn c hoc yu cu trong vn ti v trong kho bi. Cumulative Lead Time Thi gian vn chuyn cng dn: Tng thi gian tm ngun hng, sn xut v xut sn phm. Cumulative Source/Make Cycle Time Thi gian chu k cng dn ca sn xut/tm ngun hng:

Tng thi gian vn chuyn cng dn ch to mt sn phm xut i cho khch hng, gi s khng c tn kho, khng cn nguyn liu hoc n t hng ph kin, khng c d on trc ca nh cung cp. (L mt yu t trong tng s thi gian phn hi ca chui cung ng). Currency adjustment factor (CAF) Ph ph chuyn i ng tin: L ph ph hng tu t ra trong trng hp thay i gi tr ng tin. Current good manufacturing practices (CGMP) Qui nh sn xut hng ha an ton hin hnh Qui nh ca c quan qun l thuc v thc phm M p dng cho cc nh sn xut v ng gi thc phm v ha cht. Customer Khch hng: 1) Trong lnh vc phn phi, l i tc thng mi hay nh phn phi li v d Wal-Mart 2) Trong trng hp bn trc tip cho khch hng, y chnh l ngi s dng hay l khch hng cui cng. Customer Acquisition or Retention T l duy tr hoc thm khch hng: T l c thm c khch hng mi hoc duy tr lng khch hng c. y l yu t quan trng i vi i tc khch hng tim nng. (Xem Marquis Partner) Customer Driven Yu cn t pha khch hng: Ngi s dng cui cng hay khch hng s xc nh cn sn xut sn phm g hoc lm th no sn phm c phn phi. Customer Facing Tip xc khch hng: Cng vic ca nhn vin tip xc trc tip vi khch hng. Customer Interaction Center (Xem Call Center) Customer Order

n hng: L n hng ca mt khch hng i vi mt sn phm c th. y c xem nh l yu cu thc t phn bit vi nhu cu d bo. Customer/Order Fulfillment Process Qui trnh hon thnh n hng: Nhng quan h qua li gia khch hng v cng ty thng qua qui trnh hon thnh n hng bao gm thit k sn phm/dch v, sn xut, giao sn phm, bo co tnh trng n hng. Customer Profitability Kh nng sinh li: Li nhun kinh doanh t c i vi mt khc hng c th. Customer Receipt of Order to Installation Complete Thi gian hon thnh n hng: Thi gian trung bnh t lc nhn hng ti kho ca khch hng n khi hon thnh lp t (nu c), bao gm thi gian chy th v xc nhn sn phm ca khch hng. Customer Relationship Management (CRM) Qun tr quan h khch hng: Thut ng ny dng ni n nhng h thng thng tin tr gip cho b phn kinh doanh v marketing, i nghch vi h thng ERP (Hoch nh Ti nguyn Doanh Nghip). Customer Segmentation Phn khc khch hng: L vic phn khch hng theo nhng nhm khc nhau da theo mt s iu kin nht nh nh loi sn phm c mua, v tr a l ca khch hng Customer Service Dch v khch hng: Hot ng gia ngi mua v ngi bn lm gia tng doanh s v vic s dng sn phm hoc dch v ca ngi bn. Customer Service Ratio: Xem Percent of Fill Customer Service Representative (CSR)

Nhn vin phc v khch hng: Nhn vin h tr khch hng thng qua in thoi ti trung tm phc v khch hng. Customer Signature/Authorization to Order Receipt Thi gian nhn n hng: Thi gian trung bnh t khi khch hng t hng cho n khi n hng c nhn v bt u thc hin. Customer-Supplier Partnership Cng tc gia khch hng v nh cung cp: Mi lin h di hn gia ngi mua hng v nh cung cp. Mi cng tc ny da vo mt s cam kt. Ngi mua hng c nhng hp ng di hn v s dng mt vi nh cung cp. Nh cung cp thc hin qui trnh m bo cht lng ti thiu ha vic kim nh. Nh cung cp cng gip cho ngi mua hng gim chi ph v ci tin sn phm. Customization Thc hin theo yu cu: To ra mt sn phm t nhng b phn sn c theo nhng n hng c th. Customs House Broker Mi gii khai thu hi quan: Cng ty cung cp dch v khai thu hi quan cho nhng l hng v m bo nhng chng t nh km y v chnh xc cho vic thng quan. Customs-Trade Partnership against Terrorism (C-TPAT) Sng kin cng tc hi quan v doanh nghip chng khng b: Sng kin lin kt gia chnh ph v doanh nghip nhm xy dng mi lin h hp tc m bo an ton cho ton b chui cung ng v an ninh bin gii. CWT: (Xem Hundredweight) Cycle Counting Xc nh tn kho theo chu k: K thut kim nh chnh xc lng tn kho khi tn kho c xc nh theo k hoch mang tnh chu k hn l xc nh mt ln trong mt nm. Vic xc nh lng tn kho theo chu k thng c thc hin u n. H thng xc nh chu k hiu qu nht i hi vic m s lng sn phm vo mi ngy v mi mt

sn phm c thc hin theo nhng tn s qui nh. Mc ch chnh ca vic xc nh ny nhm tm ra nhng sn phm b li v v vy loi b nhng nguyn nhn gy li. Cycle inventory Tn kho theo chu k: H thng tn kho xc nh sn phm mt cch lin tc thng c s dng loi b nhu cu kim tra tng lng tn kho hng nm. Vic xc nh ny c xy dng theo cch thc sn phm A c kim tra u n mi thng, sn phm B c kim tra mi qu hoc na nm, sn phm C c kim tra mi nm mt ln. Cycle Time Thi gian chu k: Lng thi gian thc hin mt qui trnh kinh doanh. Cycle Time to Process Excess Product Returns for Resale Thi gian chu k trong vic thu hi sn phm d tha bn li: Tng thi gian thu hi sn phm do d tha khi bn cho khch hng hoc ti cc trung tm phn phi v chun b cho vic bn li. Cycle Time to Process Obsolete and End-of-Life Product Returns for Disposal Thi gian chu k thu hi sn phm lc hu v cui vng i sn phm b i: Tng thi gian thu hi sn phm do sn phm lc hu v giai on cui vng i sn phm v em b i. Cycle Time to Repair or Refurbish Returns for Use Thi gian chu k thu hi sn phm cn sa cha v tn trang li s dng: Tng thi gian thu hi sn phm sa cha hoc tn trang. Cyclical Demand Nhu cu mang tnh chu k: Trng thi nhu cu sn phm do thi v v cc yu t d bo khc.