Professional Documents
Culture Documents
Quality Culture
Quality Culture
On changing the culture, Dont ever take a fence down until you know the reason why it was put up.. G.K. Chesterton
Objectives:
Understanding What a Quality Culture Is How to Activate Cultural Change How to Change Leaders to Activate Cultural Change Learn the Groundwork for A Quality Culture Learn how to Counter Resistance to Cultural Change How to Establish a Quality Culture
Introduction
One of the greatest obstacles faced by organizations attempting to implement total quality is the Cultural barrier. Many organizations do an excellent job of committing to total quality, involving employees in all aspects of planning and implementation, and providing the training needed to ensure that employees have the necessary skills, only to have their efforts fall flat
The Culprit, no effort has been made to change the organizatio culture.
*It is the everyday manifestation of its underlying values and traditions. It shows up in how employees behave on job, their expectations of the organization and each other, and what is considered normal in terms of how employees approach their jobs.
(Ex. In a Store or Restaurant)
An Organizations Culture has the Following Elements: Business Environment Organizational Values Cultural Role Models Organizational Rites, Rituals, and Customs Cultural Transmitters
If an Organizations Culture is its Value System as manifested in organizational behavior, what is a Quality Culture?
A Quality Culture is an organizational value system that results in an environment that is conducive to the establishment and continual improvement of quality. It consists of values, traditions, procedures, and expectations that promote Quality.
Reasons why cultural change must be parallel to the implementation of Total Quality:
Change Cannot Occur in a Hostile Environment ( managers not agree with employee empowerment. Employee fight for promotions) Moving to Total Quality Takes Time It can be Difficult to Overcome the Past
> Understanding the History Behind the Current Culture. > Dont Tamper with Systems-Improve Them > Be Prepared to Listen and Observe > Involve Everyone Affected by Change in Making It
F o c u s m o re m e n ta l re s o u rc e s o n c o n tin u o u s L o s s o f a u th o rity im p ro v e m e n t
D is ru p tio n o f e s ta b lis h e d p u rc h E s ta b lis h a s u p p lie r p a rtn e rs h ip u tu a lly b e n e fic ia l b u s in e s s a llia n c e s M n e tw o rk s . E s ta b lis h a n e m p lo y e e e d u c a tio n ren k n o w le d g a e a b le , m o re h ig h ly s k ille d Moa d C o s t to o m u c h tra in in g p ro g ra m w o rk fo rc e J o in a m a n u fa c tu rin g n e tw o rk
Step 1
Step 2
Step 3
Who will be affected by this change and how? How will the change be perceived by those it affects? How can the concerns of those affected be alleviated?
dn Mf o e a S i t t
1. shock 4. acceptance
Time
2. Put the plan changes in writing 3. Develop a plan for making changes ( 4W-H) 4. Understanding the Emotional Transition Process