Qun tr ngun nhn lc

Chng 5: nh hng, o to v pht trin ngun nhn lc

Chng trnh nh hng ca nh hng KFC

1. TNG QUAN V CHUI NH HNG KFC

KFC = Kentucky Fried Chicken

Nm 1939: ng Sanders a ra mn g rn cho thc khch vi mt loi gia v mi pha trn 11 nguyn liu khc nhau Nm 1950: Sanders phi bn li c nghip Corbin, tiu bang Kentucky, vi s tin ch va ng thu.

Colonel Sanders

1. TNG QUAN V CHUI NH HNG KFC

1964, John Y. Brown v Jack Massey

1/10/1986

1991

1. TNG QUAN V CHUI NH HNG KFC

1992 Nht Bn

1994 Thng Hi

1997-2002 Tricon-Yum!

1. TNG QUAN V CHUI NH HNG KFC

Colonel's Crispy Strips

1. TNG QUAN V CHUI NH HNG KFC

KFC l h thng nh hng phc v g rn ln nht vi hn 10.000 nh hng ti 92 quc gia. KFC v h thng nhng quyn ang to vic lm cho hn 200.000 ngi trn ton th gii.

1. TNG QUAN V CHUI NH HNG KFC

KFC thuc YUM! Restaurants International (YRI) vi cc nhn hiu khc phc v cc sn phm ring bit: A&W All American Food: Hot-dog, burger, khoai ty chin KFC: G rn truyn thng Long John Silver's: Hi sn Pizza Hut: Bnh pizza Taco Bell: Taco, mn n vi hng v ca Mexico

1. TNG QUAN V CHUI NH HNG KFC

08/2006 06/2006 12/1997

2. Chng trnh nh hng ngh nghip ca chui nh hng KFC

An ton trong lao ng

2. Chng trnh nh hng ngh nghip ca chui nh hng KFC

KFC Orientation-Bui 1
10 yu cu cng vic ti nh hng M t nh hng v hnh thc phc v Hostess Lobby Cashier Supply

Cc v tr cng vic

Cook
Rider

2. Chng trnh nh hng ngh nghip ca chui nh hng KFC

KFC Orientation-Bui 2
Gii thiu Harland Sanders

Gii thiu lch s hnh thnh KFC

Cuc i Harland Sanders Tp on Yum! KFC Vit Nam Cc nguyn tc v quy nh

Quy nh v chnh sch nhn s

Chnh sch nhn s, khen thng hoc k lut

Gii thiu hnh nh ban Gim c

Cng c CHAMS

2. Chng trnh nh hng ngh nghip ca chui nh hng KFC

KFC Orientation-Bui 3

CUSTOMER MANIA (ht lng v khch hng) 1. Thi phc v 2. Xy dng thi quen lun ht lng v khch hng 3. Cu thn ch BLAST v SMILE 4. Gii thiu c cu t chc v cc cp bc ca nhn vin.

2. Chng trnh nh hng ngh nghip ca chui nh hng KFC

KFC Orientation-Bui 4

Kim tra v pht ng phc. Nhn vin mi s phi lm 1 bi kim tra 45 pht v cc kin thc hc trong 3 bui trc, x l 1 s tnh hung c sn c a ra. Pht ng phc v giy chng nhn hc Orientation.

3. nh gi

Chui nh hng KFC xy dng thnh cng cc chng trnh nh hng, o to v pht trin ngun nhn lc. Ni dung ca cc chng trnh o to kh c th v chi tit gip nhn vin hiu r hn v cng vic sp ti ca mnh. Nhn vin mi c tip xc trc tip vi nhng ngi qun l cp cao nht to c thin cm v mi quan h tt trong cng vic

3. nh gi

Thi gian o to, nh hng cho nhn vin mi ko di d gy tm l mt mi, chn nn trong nhn vin. Nhn vin mi phi di chuyn n cc a im khc nhau c d nhng bui nh hng v o to gy mt thi gian v kh khn cho nhn vin.

1. TNG QUAN V CHUI NH HNG KFC

Rt ngn thi gian nh hng, tp trung vo nhng ni dung cn thit. Nn t chc nhng bui nh hng ti mt a im c th, trnh t chc nhiu ni hn ch s di chuyn nhiu cho cc nhn vin mi. Trong bui nh hng, bn cnh vic gii thiu, thuyt minh v cng vic nn t chc nhng bui giao lu gia nhng nhn vin lm vic lu nm v nhn vin mi gip h gii ta cng thng trong thi gian o to.

GROUP 1