Thc trng ca QTCL sn phm trong cng ty Vin thng FPT Gii thiu khi qut v cng ty FPT

c thnh lp ngy 31/01/1997, Cng ty C phn Vin thng FPT (FPT Telecom) khi u vi tn gi Trung tm Dch v Trc tuyn. Hn 10 nm qua, t mt trung tm xy dng v pht trin mng Tr tu Vit Nam vi 4 thnh vin, gi y FPT Telecom tr thnh mt trong nhng nh cung cp hng u Vit Nam trong lnh vc vin thng v dch v trc tuyn vi tng s gn 3.200 nhn vin (tnh n thng 8/2010) v gn 40 chi nhnh trn ton quc. 2. Thc trng ca cng ty p dng hai c trng c bn ca QTCL 1. p dng Cht lng Hin nay Vin thng FPT ang hot ng trn nhiu lnh vc.Trong mng kinh doanh ct li ca FPT l cng ngh thng tin v vin thng.Vi nhng sng kin, pht minh lin tc ca cc nh khoa hc trn th gii, th cng ngh lun thay i hng ngy cc sn phm cng ngh thng tin c ci tin, thm nhng chc nng tin tin, hin i, kiu dng a dng. i vi mt tp on hot ng chnh trong lnh vc cng ngh thng tinvin thng nh tp on FPT th yu t cht lng cng ngh ng vai tr rt quan trng, l mc tiu hng ti ca doanh nghip nhm nng cao nng lc cnh tranh. ng Nguyn Cng Ton, Ph Ban Vin thng v m bo cht lng FPT Telecom, cho bit: FPT Telecom lun coi cht lng dch v l gi tr ct li v l u th cnh tranh trn th trng vin thng, Internet hin nay. V vy, ton b hot ng kinh doanh, khai thc dch v, chm sc khch hng ca FPT Telecom u tuyt i tun th tiu chun ngnh v lun hng ti mc tiu em n cho khch hng cht lng dch v tt nht. Kt qu kim tra cht lng dch v ca Cc Qun l Cht lng Cng ngh thng tin v Truyn thng th hin c mt phn n lc ca ton b lnh o, cn b nhn vin cng ty. Vi phng chm FPT v ang khng ngng u t v tch hp ngy cng nhiu dch v gi tr gia tng trn cng mt ng truyn Internet. Hp tc u t vi cc i tc vin thng ln trn th gii, xy dng cc tuyn cp i quc t l nhng vic lm m FPT Telecom ang trin khai mnh m a cc dch v ca mnh ra khi bin gii Vit Nam, tip cn vi th trng ton cu, nng cao hn na v th ca mt nh cung cp dch v vin thng hng u Cc kt qu t c: t chng ch ISO - 9001, chng ch bo mt thng tin BS7799-2-2002. L cng ty u tin ti Vit Nam t chng ch bo mt thng tin ISO 27001 nm 2007. M rng thnh cng chng ch ISO 27001 cho cc mng kinh doanh BPO v Data center vo thng 3/2009. c chng nhn ph hp vi tiu chun mi nht ISO 9001-2008 vo thng 7/2009. D kin ly chng ch ISO 20000 cho mng Data Center trong nm 2010. FPT IS thc hin cht ch v hiu qu Quy trnh qun tr d n vi tt c cc mng phn mm, ERP, tch hp. 2. Con ngi II. 1.

FPT khng ch c bit n l 1 doanh nghip hng u VN trong lnh vc CNTT m cn cht lng ngun nhn lc cng nh cch thc o to ngun nhn lc cht lng cao. Sau y l cc tiu ch v cht lng ngun nhn lc m FPT ra:FPT tn trng nhng gi tr vnh cu v nhn bn. Nim tin vo nhng gi tr xc nh phng thc hnh ng ca ngi FPT trong mi hon cnh khc nhau,tt c v mc ch chung ,tn trng ti nng c nhn, cam kt to sn phm v dch v vi cht lng cao nht, o c kinh doanh cao nht, tr tu tp th, mm do sng to v nng ng, nm vng v tn trng lch s Cng ty v lch s dn tc, trnh khng ngng c nng cao, coi trng i sng tinh thn, nhng khng b qua s i ng FPT lun tm nim: con ngi gi v tr quan trng hng u trong qu trnh hnh thnh, m bo, nng cao cht lng sn phm dch v. V vy trong cng tc qun l cht lng FPT lun p dng cc chnh sch thu ht nhn ti, chnh sch i ng hp l ng thi xay dng mt vn ha lm vic tt. Khong 80% nhn s FPT Software c tuyn t sinh vin tt nghip cc trng cng ngh thng tin v cc trung tm o to lp trnh vin, 20% l nhng ngi tng i lm. Quyn li ca nhn vin: Cng ty em li cho mi CBNV 3 gi tr: Gi tr pht trin bn thn thng qua c hi thng tin trong s pht trin chung ca Cng ty, gi tr tinh thn thng qua vn ho Cng ty, mi trng sng v lm vic dn ch, sng to, c hi thng xuyn i nc ngoi, gi tr vt cht thng qua chnh sch i ng :lng v thng kinh doanh, cc loi ph cp v phc li , v quyn mua c phiu ca Cng ty, kh nng cho mi CBNV lm giu v c ch ng xng ng trong x hi. Chnh sch o to nhn vin: . FPT ch trng vic o to i ng cn b tr sn sng tip bc cng nh k tha lp n anh, duy tr v pht trin Tp on n tm cao mi. Mi nhn vin u c to iu kin hc tp , b sung kin thc mi, trau di nng lc chuyn mn. Hng nm, tp on thng t chc cc kha hc ngn hn pht trin k nng mm. Hn na, s ra i ca Hc vin Lnh o FPT l mt bc i chin lc ca FPT trong k hoch xy dng lc lng cn b lnh o v qun l k cn vng mnh. Chnh sch thu ht nhn ti: Vi s i ng hp l, FPT thu ht c rt nhiu nhn to ang lm vic ti doanh nghip khc v lm vic cho tp on. Anh Trng Tin Tr c tuyn dng vo Tp on VNPT (Vin thng HCM) nm 1996, qua mt nm cng tc, Tr c b nhim v tr T trng K thut mng (tng ng cp trng phng FPT),. Gn 10 nm "gi vng" gh Trng phng lm anh cm thy sc trong cng vic hin ti, v c ch t chc ca doanh nghip Nh nc dn dn khng ph hp xu th pht trin ca x hi, Sau , anh chuyn sang FPT Telecom, anh nhn xt " vi FPT Telecom, ti nh c chi mt sn chi rng ln hn vi quy m ton quc, tm nh hng cng ln hn. Ti cng c th khng nh rng, nhng kinh nghim mnh gt hi c sau 2 nm lm ti FPT Telecom nhiu hn 12 nm lm c quan c" Vn ha doanh nghip: FPT t ho l mt trong s t cng ty c nn vn ho ring, c sc v khng th trn ln. Vn ho FPT hnh thnh cng vi s ra i ca cng ty. l s chia s nim tin v h thng gi tr ca cc thnh vin. Vn ho FPT tr thnh mn n tinh thn, cht keo on kt, sn chi tuyt vi, ngun ng vin c

v v l nim t ho ca mi ngi FPT. Cc th h FPT ni tip nhau chp nhn, trn trng v cng nhau vun p cho vn ha FPT ngy cng c c tnh v giu bn sc.Ban Truyn thng v Cng ng FPT c nhim v pht trin v gn gi vn ha FPT. Hng nm, Ban Truyn thng v Cng ng FPT lun t chc cc hot ng vn ha - th thao nhm mang li cho ngi FPT mt cuc sng tinh thn phong ph, s gn b vi cng ty, tin tng vo tng lai cng thnh cng vi FPT III. Gii php kh thi p dng hiu qu c trng ca QTCL trong cng ty FPT 1. Gii php v cht lng: a. Xy dng chnh sch cht lng cho tng hot ng cung cp dch v v ch trng n hot ng m bo hot ng ca mng - Nm c tt kin ca khch hng thu c kin nh gi ca khch hng, cng ty cn thnh lp mt nhm chuyn trch hoc c th giao cho b phn Marketing thu hi nhng nh gi ca khch hng. Cng vic iu tra c th tin hnh iu tra phng vn trc tip ri ghi chp li, th gi, qua bo, tp ch, trn cc phng tin thng tin i chng, - So snh vi i th cnh tranh, t nh gi cht lng dch v, qun l cht lng v qun l chung ca cng ty. Vic so snh cht lng ca doanh nghip mnh vi i th cnh tranh v vic t nh gi cht lng s lm cho doanh nghip thy c im mnh, im yu ca mnh t pht huy nhng im mnh, khc phc nhng im yu cung cp cc sn phm, dch v cho khch hng c tt nht. b. Nng cao hiu lc ca h thng qun l cht lng ISO 9001:2001 Mc d cng ty FPT nhn c chng ch ISO 9001: 2000 v chuyn i thnh cng sang phin bn 9001: 2001 nhng hiu lc ca h thng qun l cht lng ca FPT khng c cao. lm tt c iu ny, cng ty cn phi tin hnh mt s cng vic nh sau: - Tin hnh o to b sung kin thc v qun l cht lng cho mi thnh vin trong cng ty. Vic o to b sung kin thc ny c th thc hin bng cch o to tp trung cho trng cc phng ban, sau s o to li cho cc thnh vin trong phng ban m h ph trch. - Quan tm hn na ti cng tc qun l cht lng bng cch nh k nh gi li tnh hiu qu v hiu lc ca h thng cht lng thng qua vic xem xt h thng ti liu c ph hp vi yu cu ca tiu chun v c c p dng ng vi nh nh trc hay khng 2. Gii php v con ngi a. Thit lp nhm cht lng Vic thit lp nhm cht lng s gip cc thnh vin trong cng ty thc hin cng vic tt hn ng thi cng gim thi gian khc phc ca d n. thit lp nhm cht lng th phi thu ht s tham gia ca mi ngi phi trn tinh thn t gic khng cng p. Trng cc phng ban trong cng ty s chu trch nhim thu ht mi ngi trong phng ban mnh ph trch tham gia vo vic thit lp nhm cht lng, phi cho mi ngi thy c nhng li ch c th t c khi nhm cht lng c thnh lp v c s tham gia ca h. C nh vy, mi ngi trong cng ty s t kim sot, kim tra cht lng cng vic c giao. Cng tc kim sot, kim tra cht

lng dch v tr thnh cng tc ca ton cng ty, do vy c tnh h thng, ton din, khng ch pht hin li m cn phng nga. b. Tng cng cng tc o to v cht lng ca cn b cng nhn vin - o to trang b kin thc v qun l cht lng, cc phng php qun l cht lng v s dng cng c thng k trong qun l cht lng. Vic o to c th p dng cc phng php nh o to ti ch hay tin hnh ti trng. Vic o to ti trng do trng phng cht lng ca cng ty hoc mt ngi c kinh nghim hay thu chuyn gia o to cht lng o to ti cng ty. Vic kt hp o to cht lng kt hp tin hnh o to h ti trng s gip cho h va c hc l thuyt, va c p dng cc kin thc c hc ti thc tin. - o to v khc phc phng nga: Sau mi hp ng trin khai, cng ty nn t chc mt cuc hp c rt nhng kinh nghim, tm ra nhng hn ch, nhng kh khn trong qu trnh hot ng mi ngi s khng gp kh khn trong nhng ln sau. i vi cc cn b, nhn vin c trnh chuyn mn tt, phc v cho vic qun l hay nng cao trnh , cng ty c th c h i hc ti nc ngoi, sau thi gian hc tp, cng tc ti nc ngoi h s cng hin tt hn cho cng ty, c th truyn th li nhng kin thc c hc mi cho nhng ngi khc trong cng ty. Nh vy, vic u t cho cht lng v u t cho con ngi tuy c tn km v mt chi ph nhng khi u t c hiu qu th doanh nghip s thu li rt nhiu li ch nh to nn tng vng chc cho tng lai, to ra nhiu doanh thu, li nhun hn, to uy tn, v th ca doanh nghip trn th trng.