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Chin lc xm nhp th trng ca Viettel.

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Viettel xm nhp th trng


! Viettel gia nhp ph v th c quyn

trong ngnh bu chnh vin thng. ! S khc bit ca Viettel: ! Thng ip: Hy ni theo cch ca bn. ! Phng chm hot ng: . ! To s cho la chn ca khch hng.

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Hnh nh chm sc khch hng

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Cc gi thu bao tr trc

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Cc gi thu bao tr sau

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Gi cc Tomato
! Khng gii hn thi hn th =>

! ! !

Dng v thi hn n khi ti khon khng cn tin Khch hng c th thc hin cuc gi hoc nhn tin ti bt k thi im no, min l ti khon >0 ng. Ch cn pht sinh 1 cuc n hoc gi i trong vng 3 thng Khng cc thu bao thng Khng cc ho mng

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Gi cc Viettel Daily
Li ch khi s dng gi cc Daily: ! Khng phi k hp ng thu bao; ! Khng phi tr ph ho mng v ph thu bao thng; ! Cc cuc gi r hn cc tr trc thng thng; ! Khng phi thanh ton ho n cc hng thng; ! S dng dch v bt c lc no.

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Gi cc Viettel Economy
Li ch khi s dng gi cc Economy: ! Khng phi k hp ng thu bao. ! Khng phi tr ph ho mng. ! Khng phi tr cc thu bao thng, thu bao ngy. ! Khng phi thanh ton ho n cc hng thng. ! Ch tr cc cho tng cuc gi. ! Gi cc thoi cc thp. ! S dng dch v bt c lc no.

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Gi cc Ciao
! CIAO Cho cuc sng ti p

Gi cc mi cho nhng bn tr nng ng, khm ph. Li ch khi s dng gi cc Ciao: ! Tit kim 30% chi ph khi khch hng s dng gi dch v gi tr gia tng gm 60 SMS, I-muzik v GPRS. ! Cc SMS r hn ti 30% ! Cc MMS r hn ti 40% ! Khng gii hn thi gian s dng th. ! S dng s thu bao dnh ring cho gi cc CIAO vi u s 016875 016879.

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Gi cc tr sau cho nhm gia nh, bn b !


Li ch khi s dng gi cc Family: ! Mi thu bao trong nhm Family c tng 1.200 giy gi ti cc thnh vin trong nhm. ! Gim 50% cc cuc gi ti 02 s my in thoi c nh ng k trc. ! c s dng tt c cc dch v gi tr gia tng v chm sc khch hng tt nht.

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Gi cc tr sau dnh cho doanh nghip!


Li ch khi s dng gi cc VPN: ! Gi cc duy nht cung cp tnh nng qun l hng gi v mc s dng ti Vit Nam. ! Thu bao nhm VPN c hng tnh nng ho n kp. ! To ra kt ni di lu gia cc thnh vin trong nhm ch vi 690 ng/pht, gim ti 50% so vi gi thng thng. ! Chnh sch chm sc khch hng tt nht dnh cho doanh nghip!

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Gi cc tr sau dnh cho c nhn c mc s dng cao!


Li ch khi s dng gi cc Basic+: ! c thanh ton cc vo cui thng. ! c s dng tt c cc dch v gi tr gia tng v chm sc khch hng tt. ! p dng cc thu bao chung cho tt c cc mc s dng l: 59.000 ng/thng/ thu bao.

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Chin lc v chnh sch nh gi


! nh gi sn phm(cc gi

cc) ! Chin lc iu chnh gi. ! Thay i gi sn phm.

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Chin lc truyn thng v c ng


! Chin lc qung co - truyn thng. ! Cc chng trnh khuyn mi ! Chng trnh mt nm chung sc, 3

nim vui chung. ! Chng trnh nghe cng nhiu ti khon cng tng. ! Chng trnh gim gi m thoi.(T 23h => 7h sng) ! Chng trnh mng ngy l ln ai cng c qu.. ! Quan h cng chng.

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Kt lun
Thay li kt lun chng ti xin trch v a ra kin ca ng Tng Vit Trung(Tng gim c cng ty Viettel) khi tr li phng vn vi bo ch: Trit l ca chng ti l phc v i trc, doanh thu v li nhun n sau. Chng ti lun t mc tiu phi gi lin lc cho khch hng theo mt cch thun tin nht ln trc v lun tin tng rng nhng hnh ng s em li nhng phn hi tch cc t pha khch hng. Chng ti tin l nhng dch v s em li cho cng ty chng ti li ch v mt lu di d c th c mt s khch hng li dng dch v ny, chng ti vn chp nhn iu .

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