BANG NGUYEN

QUY TRNH BN HNG

NM 2011

Jan 25 , 2011

BANG NGUYEN

QUY TRNH BN HNG

1. 2. 3. 4.

M c tiu & Ph m vi p d ng. Vai tr & Nhi m v . Bi u bn hng. Di n gi i.

BANG NGUYEN

QUY TRNH BN HNG

1. M c tiu & Ph m vi p d ng:

a. M c tiu:
Nh m m b o vi c ch ng ki m sot cc ho t ng bn hng trong kinh doanh. Quy trnh bn hng s ph c v cc ho t ng kinh doanh & p d ng cho b ph n kinh doanh c a cng ty.

b.

Ph m vi p d ng:
Ho t ng bn hng p d ng cho b ph n kinh doanh, d n & k ton c a Cng ty Bng Nguy n.

BANG NGUYEN 2. Vai tr & nhi m v :

[1] Gim c cng ty:

QUY TRNH BN HNG

Ch u trch nhi m hon ton v h p ng kinh t k k t v i khch hng, nh cung c p ho c th u ph cng nh ph duy t thu chi & cc th t c lin quan n n hng. Quy t nh & ki m sot cc s li u ti chnh lin quan n h p ng kinh t c a khch hng, nh cung c p ho c th u ph . Ch nh cc phng ban cng ty.

[2] B ph n Ti chnh - K ton:

Ch u trch nhi m bo co v l ch trnh v cc s li u v thu chi c a n hng cho Gim c cng ty & h tr b ph n kinh doanh. Theo di thu chi c a khch hng, nh cung c p ho c th u ph . Xu t & nh p ha n ti chnh bo co thu hng thng, hng qu h p l. Tham mu v i chi u cc s li u ti chnh lin quan n thu chi c a Bng Nguy n.

[3] B ph n kinh doanh:

Ch u trch nhi m bo co cho Gim c cng ty. Xc l p thng tin c a khch hng v yu c u bo gi. G i thng tin cho b ph n d n lm bo gi. Lu cc i u ki n quan tr ng i v i bo gi nh: i u kho n thanh ton, chi t kh u/ gi m gi, th i gian giao hng m phn v i khch hng v bo gi & cc h ng m c cng vi c. L p h p ng kinh t sau khi khch hng ng xc nh n bo gi. Ln k ho ch cung c p v t t ho c l p t tham mu t b ph n d n. Ln k ho ch thanh ton cho khch hng,nh cung c p ho c th u ph tham mu t b ph n TC-KT L p thanh l h p ng. Gi i quy t khi u n i t khch hng.

BANG NGUYEN 2. Vai tr & nhi m v :

[4] B ph n d n:

QUY TRNH BN HNG

Ch u trch nhi m bo co cho Gim c cng ty & h tr b ph n kinh doanh. Nh n thng tin t b ph n kinh doanh ti n hnh l p b ng kh i l ng bo gi. H tr gi i php k thu t, thi t k , b n v c n thi t cho 1 bo gi. Sau khi c h p ng ti n hnh kh o st th c t t i cng tr ng tr c khi l p n t hng, b n v gia cng & b n v thi cng. Ln k ho ch s n xu t & thi cng m b o ti n theo h p ng. n c s n xu t t nh cung c p cho n hng ng ti n . L p k ho ch giao nh n v t t t i nh my ho c cng trnh. Theo di ki m tra vi c l p t c a th u ph ng ch t l ng, ng ti n & hi u qu t i cng tr ng. Xc nh n thng tin v s n xu t, l p t thanh ton cho nh cung c p ho c th u ph . Ch ng ln k ho ch v ki m tra an ton t i cng trnh th ng xuyn. L p cc h s nghi m thu hon thnh cng vi c cho t ng h p ng.

[5] Khch hng:

Ch u trch nhi m ph n cng vi c m t 1 cng trnh, thanh ton gi tr v t t & l p t ng ti n , cam k t theo h p ng. Ph duy t b ng bo gi, H p ng kinh t , b ng Kh i l ng t hng, b n v , cc th t c nghi m thu v v t t & l p t. Ch p nh n cc th ngh thanh ton, ho n VAT c a Bng Nguy n. Tng gi m pht sinh, thay i thi t k , ch ng lo i v t t cung c p theo yu c u cng trnh.

[6] Nh cung c p ho c th u ph :
Ch u trch nhi m ph n cng vi c c Bng Nguy n giao cho ph n cung c p v t t ng ch t l ng, m u m, ng gi s n ph m ho c l p t ng ti n . Cung c p cc h s lin quan n xu t x v t t, b o hnh s n ph m, ho n VAT, m u s n ph m

BANG NGUYEN 3. Bi u bn hng th c hi n:

Yu c u bo gi / t hng.

QUY TRNH BN HNG

- Phi u yu c u bo gi
Nh n yu c u

- B ng bo gi kh i l ng
Bo gi

No

Yes

(BH_01_BG 001/ngy/Rev/CT ) -B n v bo gi (BH_02_BV 001/ngy/ Rev / CT)

Th i gian giao hng. Ti n thanh ton i u kho n thanh ton. Th i gian hon thnh.

Duy t bo gi

Yes

- B ng bo gi kh i l ng
(BH_01_BG 001/ngy/Rev/CT) - B n v bo gi (BH_02_BG 001/ngy/Rev/CT) - Thng tin khch hng (BH_03_TTKH 001) - H p ng (BH_04_HMB 001)

L p h p ng

No

Duy t h p ng

Yes

BANG NGUYEN

QUY TRNH BN HNG

- L a ch n t nh t 3 nh cung c p. - Nng l c th u ph ho c nh cung c p.

Yu c u thanh ton t 1

- UNC t khch hng

L p b ng t hng yu c u

No
Duy t t hng

- B ng KLH & b n v (BH_05_H 001-ngy/ Rev/ CT) - B ng ch n nh cung c p (BH_06_NCC 001-ngy/Rev/CT) - Nh cc ho c th u ph l p h p ng.

T m ng cho nh cung c p ho c th u ph

- UNC t Bng Nguy n

Ki m tra s n ph m t i nh my s n xu t

Bin b n nghi m thu v t t (BH_07_NTVT 001ngy/Rev/CT)

No

Yes
Nghi m thu v t t

Yu c u thanh ton t 2

- UNC t khch hng - Th ngh thanh ton

BANG NGUYEN

QUY TRNH BN HNG

Gi y gi i thi u. Tn ti x S i n tho i

Thanh ton cho nh cung c p ho c th u ph

- UNC t Bng Nguy n

V n chuy n v t t t i cng trnh

- Bin b n giao nh n v t t. (BH_08_GNVT 001-ngy/Rev/CT)

Ki m tra v nghi m thu v i th u ph (- Bin b n nghi m thu hon thnh (BH_09_NTHT 001-ngy/Rev/CT))

Thi cng l p d ng

- Quy trnh thi cng l p d ng c a phng d n

Nghi m thu Ki m tra v nghi m thu v i gim st bn khch hng (Bin b n nghi m thu hon thnh (BH_09_NTHT 001-ngy/Rev/CT))

Yu c u thanh ton l p t

- UNC t khch hng - Th ngh thanh ton

- Ha n ti chnh - Gi y ch ng nh n xu t x ng - Thanh l h p ng (BH_10_TLH 001-ngy/CT) - Gi y b o hnh

Giao cc ch ng t

K t thc quy trnh

BANG NGUYEN
TT 1 Ph trch Khch hng Quy trnh th c hi n

QUY TRNH BN HNG

Ch ng t lin quan

Khi c nhu bo gi/ t hng, khch hng s mail ho c fax phi u yu c u bo gi/ t hng. Nh n yu c u bo gi/ t hng , BP kinh doanh xc l p thng tin c a khch hng v g i thng tin cho BP d n lm bo gi. Khi nh n c thng tin t BP kinh doanh, BP d n ti n hnh lm bo gi lu cc i u ki n quan tr ng i v i bo gi nh: i u kho n thanh ton,chi t kh u/

-Phi u yu c u bo gi / t hng - Mail t khch hng -Thng tin khch hng (BH_03_TTKH 001) - Phi u yu c u bo gi / t hng t khch hng.

BP kinh doanh BP d n

gi m gi, th i gian giao hng v g i l i BP kinh doanh khng qu 02 ngy,ngo i tr cc tr ng h p d th u

3 BP kinh doanh m phn bo gi v i khch hng v cc h ng m c cng vi c. N u khch hng cha ch p nh n th BP d n s bo gi theo yu c u c a khch hng l i l n n a. N u khch hng khng th ng nh t v gi ho c ti n cung c p ho c i u ki n thanh ton s t m ngng bo gi. Sau nh n c v ng v i bo gi, khch hng s k xc nh n v g i l i cho BP kinh doanh ti n hnh l p h p ng..

-B ng bo gi kh i l ng (BH_01_BG 001/ngy/Rev/CT ) - B n v bo gi (BH_02_BV 001- ngy/ Rev / CT) - B ng bo gi kh i l ng c k xc nh n (BH_01_BG 001/ngy/Rev/CT ) - B n v bo gi c k xc nh n(BH_02_BV 001- ngy/ Rev / CT) - B ng bo gi kh i l ng (BH_01_BG 001/ngy/Rev/CT ) - B n v bo gi (BH_02_BV 001- ngy/ Rev / CT) - Thng tin khch hng (BH_03_TTKH001) -H p ng kinh t ho c h p ng mua bn, h p ng nh n th u. (BH_04_HKT 001) ho c (BH_04_HMB 001)

Khch hng BP kinh doanh

BP kinh doanh

Khi bo gi c k xc nh n th ti n hnh l p h p ng, h p ng c l p thnh 04 b n bao g m cc i u ki n quan tr ng i v i h p ng: th i gian giao hng, ti n thanh ton, i u kho n thanh ton, th i gian hon thnh. H p ng c l p s g i qua khch hng xem xt v ph n h i cc i u kho n trong h p ng.

Khch hng Gim c BP kinh danh

Sau khi h p ng c Gim c k v ng m c th BP kinh doanh s g i h p ng cho bn khch hng k duy t. H p ng c hai bn k duy t th m i bn s gi 02 b n u c gi tr php l nh nhau.

BANG NGUYEN
TT 7 Ph trch Gim c BP kinh doanh BP TC-KT Quy trnh th c hi n

QUY TRNH BN HNG

Ch ng t lin quan

BP kinh doanh s l p th yu c u thanh ton t 1 c xt duy t c a BG g i cho bn khch hng Trong vng 03 ngy khch hng s chuy n ti n theo nh h p ng k. Ngo i tr tr ng h p k nhng khng c s thng bo chuy n ti n no t khch hng th BP kinh doanh ti n hnh lm Bin b n h y h p ng c a n hng . Nh n c thng bo khch hng chuy n ti n t 1 t BP k ton, BP kinh doanh bn giao cng vi c cho BP d n v BP d n ti n hnh t hng nh cung c p sau khi l a ch n nh cung c p v i cc i u ki n: l a ch n t nh t 3 nh cung c p, nng l c c a nh cung c p ho c th u ph .

-Th ngh thanh ton t 1 - y nhi m chi t Khch hng - Bin b n h y h p ng.

BP kinh doanh BP d n

-B ng KLH & b n v (BH_05_H 001-ngy/ Rev/ CT) -B ng ch n nh cung c p (BH_06_NCC 001-ngy/Rev/CT) - Nh cc ho c th u ph l p h p ng - B ng KLH & b n v (BH_05_H 001-ngy/Rev/ CT) -B ng ch n nh cung c p (BH_06_NCC 001-ngy/Rev/CT) -Nh cc ho c th u ph l p h p ng

Gim c BP d n

Yu c u nh cung c p l p h p ng n u n hng trn 20 tri u ho c l p B ng KLH cho n hng d i 20 tri u s c BG & BP d n xc nh n n hng trong vng 03 ngy. Trong tr ng h p B ng KLH khng c BG xt duy t th BP d n ti n hnh l p l i b ng KL khc v i m c gi h p l. Sau khi k h p ng v i th u ph th m i bn s gi hai b n u c gi tr php l nh nhau. BP TC- K ton s ti n hnh l p y nhi m t m ng c BG xt duy t cho nh cung c p ho c th u ph sau khi k h p ng ho c B ng KL n hng. Ti n hnh ki m tra v t t t i nh my tr c khi nghi m thu v t t v i v i khch hng trong vng 01 ngy. N u nh v t t khng ng tiu chu n theo n hng k th BP d n s ti n hnh lm vi c l i v i nh my Cng v i khch hng ti n hnh nghi m thu v t t t i nh my trong vng 01 ngy.

10

Gim c B ph n TC-KT BP d n BP d n

y nhi m chi t Bng Nguy n.

11

Bin b n nghi m thu v t t. (BH_07_NTVT 001ngy/Rev/CT) Bin b n nghi m thu v t t c xc nh n gi a hai bn.(BH_07_NTVT 001ngy/Rev/CT)

12

Khch hng BP d n

BANG NGUYEN
TT 13

QUY TRNH BN HNG

Ph trch
Gim c BP kinh doanh B ph n TC-KT

Quy trnh th c hi n BP kinh doanh s l p th yu c u thanh ton t 2 c xt duy t c a BG g i cho bn khch hng.Trong vng 03 ngy khch hng s chuy n ti n theo nh h p ng k. BP TC- K ton s ti n hnh l p y nhi m thanh ton gi tr cn l i cho nh cung c p ho c th u ph c BG xt duy t sau khi nh n c chuy n kho n t 2 t khch hng v tr c khi giao hng 02 ngy. Tr c khi giao v t t m t ngy, BP d n ph i thng bo cho khch hng ngy nh n v t t.Lm th t c chuy n xu ng nh my tr c khi l y v t t. BP d n s nh n hng t i nh my, sau ti n hnh giao v t t cho khch hng t i cng trnh trong vng 01 ngy. Sau khi giao v t t BP d n em cc ch ng t lin quan g i cho BP TC - k ton.(N u khng c l p d ng th lm theo b c 19). Trong tr ng h p n u nh thng bo ngy giao v t t nhng khch hng cha ti n hng nh n v t t ( qu ti n giao v t t) th khch hng s ch u trch nhi m n u gi v t t c s thay i. Sau khi hng c giao t i cng trnh, b ph n d n ti n hnh k ho ch l p d ng thi cng v ki m tra vi c l p t c a th u ph . Th ng xuyn ln k ho ch ki m tra an ton t i cng tr ng. BP d n ti n hnh ki m tra cng vi c honh thnh t i cng tr ng v i nh th u ph tr c khi nghi m thu v i khch hng. Sau hon t t nghi m thu nghi m v i th u ph th BP d n ln k ho ch nghi m thu th c t t i cng tr ng v i khch hng trong vng 01 ngy. BP kinh doanh s l p th yu c u thanh ton ph n l p t c BG xt duy t g i cho bn khch hng. Trong vng 03 ngy khch hng s chuy n ti n theo nh h p ng k.

Ch ng t lin quan

-Th ngh thanh ton t 2 - y nhi m chi t Khch hng - y nhi m chi t Bng Nguy n - Bin b n giao nh n v t t (BH_08_GNVT 001ngy/ Rev/CT)

14

Gim c BP d n B ph n TC-KT Khch hng BP d n

15

16

Khch hng BP d n

Quy trnh thi cng l p d ng c a phng d n. - Bin b n nghi m thu hon thnh (BH_09_NTHT 001ngy/ Rev/CT) - Th ngh thanh ton ph n l p t. - y nhi m chi t Khch hng

17

Khch hng BP d n

18

Khch hng Gim c BP kinh doanh B ph n TC-KT

BANG NGUYEN
TT 19

QUY TRNH BN HNG

Ph trch
Gim c BP kinh doanh B ph n TC-KT

Quy trnh th c hi n BP kinh doanh l p thanh l h p ng c ch k c a Gim c sau khi k t thc qu trnh giao hng. Lin h v i nh cung c p l p gi y ch ng nh n xu t x ng c a n hng. BP TC K ton l p ha n ti chnh g i cho khch hng.

Ch ng t lin quan

- Bin b n thanh l h p ng. (BH_10_TLH 001ngy/CT) - Gi y ch ng nh n xu t x ng. - Ha n ti chnh. - Gi y b o hnh.

BANG NGUYEN

QUY TRNH BN HNG

Thank you very much