Bai 1: Hoi ong chuyen gia cac cong ty Phap dung thang

iem 5 e anh gia kha nang kinh doanh cua 5 khach san nh
sau:
Stt Ten ch tieu
1

Trong so

iem anh gia

cac khach san
A
B
C
D
E
4
3
5
3
2

Von thng mai hay uy

2.5
tn
2 o tin cay cua tiep
2.0
3
4
4
5
4
th
3 Thiet ke san pham
2.0
4
4
3
4
5
mi
4 oi ngu can bo
2.5
4
3
4
4
3
chuyen mon
5 Kha nang tai chnh
1.5
5
4
4
3
4
6 Kha nang san xuat
1.5
3
4
4
3
3
7 Chat lng san pham
3.0
3
4
3
5
5
8 Chat lng dch vu
2.5
4
5
3
4
5
khach hang
9 V tr va phng tien
1.0
5
3
4
3
3
ky thuat
10 Kha nang thch ng
1.5
3
4
4
4
4
vi th trng
Yeu cau:
1. Hay xac nh mc chat lng kha nang kinh doanh cua moi
khach san va sap xep theo th t giam dan?
2. Neu 5 khach san tren thuoc cong ty du lch tnh A, doanh so
moi khach san nh sau:A:515 trieu ong; B:780 trieu ong;
C:275 trieu ong; D: 154 trieu ong; E:650 trieu ong. Hay xac
nh mc chat lng kha nang kinh doanh cua cong ty?
Bai 2: Trong s o bieu th 3 yeu to ac tr anh hng en ton
that kinh te trong san xuat ki
nh doanh,ta biet c:
1. Yeu to con ngi chiem 80 phan
2. Yeu to quan ly chiem 45 phan
3. Yeu to cong nghe,von chiem 20 phan
Khi tham nh chat lng kinh doanh cac n v khac nhau theo
thang iem 10 da vao 3 yeu to tren c ket qua nh sau:
n v
Cong ty Metropol

iem anh gia chat lng

Yeu to 1
Yeu to 2
Yeu to 3
8
7
7

Cong ty Cosmos
7
6
9
Tong cong ty Todimec
7
6
8
Vinafood
5
6
9
X nghiep dch vu xay
9
6
5
dng
Yeu cau: Hay xac nh mc chat lng kinh doanh cua 5 n v tren
va sap xep theo th t giam dan?
Bai 3: ieu tra chat lng cua 5 loai quat ban bang cach e ngh
ngi tieu dung xep th t chat lng cac loai quat t th nhat
en th nam, ket qua thu c nh sau:
S
tt

Ten
quat
ban

1
2
3
4
5

Quat
ien
C
Quat
General
Quat
ong
Nai
Quat Pa
cific
Quat
Go
ong

Nhom ngi tieu dung xep th t chat

lng
Nho
m
1

Nho
m
2

Nho
m
3

Nho
m
4

Nho
m
5

Nho
m
6

Nho
m
7

Nho
m
8

Nho
m
9

Nho
m
10

150
2

225
1

97
5

327
3

185
1

672
1

489
1

104
3

83
4

42
3

Yeu cau: Hay tnh he so chat lng, mc chat lng cua 5 loai
quat tren va sap xep theo th t giam dan?
Bai 4: Hoi ong chuyen gia s dung thang iem 10 e anh gia
kha nang canh tranh cua 3 doanh nghiep A,B,C(thuoc cong ty X).Ket
qua thu c nh sau:
St Ch tieu
t

1
2

Yeu to
gan v
i quan tr
Yeu to

So

la
n
la
p
la
i
70

Chuye Chuye Chuye Chuye Chuye

n gia 1 n gia 2 n gia 3 n gia 4 n gia 5
A B C A B C A B C A B C A B C

20

gan vi
ban hang
3
Yeu to
60 8 6 8 7 8 9 7 9 7 6 7 7 8 7 8
gan vi
tiep xuc
khach
hang
4
Yeu to
55 6 5 9 6 7 8 7 6 7 6 7 8 7 8 8
gan vi
san xuat
5
Yeu to
50 7 8 6 8 7 8 6 8 7 5 6 8 7 7 7
gan vi
nhan s
Doanh so trong nam cua doanh nghiep A:122 ty ong;B:156 ty
ong ;C:118 ty ong
Yeu cau:
1.Hay tnh mc chat lng kha nang cach tranh cua tng doanh
nghiep
2.Hay tnh mc chat lng kha nang canh tranh cua cong ty X
Bai 5: Hoi ong chuyen gia lp ngoai thng K17 tien hanh sap
xep th t quan trong 10 ch tieu chat lng cua 1 doanh nghiep
( t 1 en 10) ket qua thu c nh sau:
St
t

Xep th t
Quan trong
Ten ch tieu

1
2
3
4
5
6
7
8
9

Von thng mai hay

uy tn
o tin cay tiep th
Thiet ke san pham
mi
oi ngu can bo
chuyen moan
Kha nang tai chnh
Kha nang san xuat
Chat lng san
pham
Chat lng phuc vu
khach hang
V tr va phng tien

1
So

CG
xe
p
9

2
So

CG
xe
p
7

3
So

CG
xe
p
8

4
So

CG
xe
p
8

5
So

CG
xe
p
10

6
So

CG
xe
p
8

7
So

CG
xe
p
5

8
So

CG
xe
p
4

9
So

CG
xe
p
5

10
So

CG
xe
p
2

0
0

6
1

4
0

5
3

8
2

10
6

9
8

11
9

6
14

7
23

12

12

8
0
17

4
0
11

7
4
9

4
4
10

7
3
4

10
10
4

5
7
5

5
7
5

12
14
1

4
17
0

13

17

12

20

10

15

ky thuat
10 Kha nang thch ng 5
2
3
7
4
7
10 15 7
6
vi th trng
Yeu cau:
Hay tnh trong so moi ch tieu do hoi ong chuyen gia nay anh
gia.Th t quan trong cua cac ch tieu do ca hoi ong xac nh?
Qua s thong ke mot so hoi ong,chung ta c mot th t c
coi la chuan sau:
Stt

Ten ch tieu chat

Xep th t quan trong
lng
1
Von thng mai hay uy tn
3
2
o tin cay tiep th
5
3
Thiet ke san pham mi
4
4
oi ngu can bo chuyen
1
mon
5
Kha nang tai chnh
8
6
Kha nang san xuat
9
7
Chat lng san pham
2
8
Chat lng phuc vu khach
6
hang
9
V tr va phng tien ky
10
thuat
10 Kha nang thch ng vi
7
th trng
Yeu cau: Hay tnh xem s sap xep cua hoi ong chuyen gia lp
ngoai thng K17 ung bao nhieu phan tram so vi chun?
Bai 6:Theo ieu tra 10 nhom ngi tieu dung ve chat lng mot
so loai bot giat ,ngi ta nhan thay ngi tieu dung nhan xet ve
xep hang chat lng nh sau( t 1-5)
Stt
1
2
3
4

San
pham
TICO
NET
DASO

1
3
4
5
2

2
2
1
3
5

3
2
3
1
5

Nhom
4
5
3
4
1

khach hang
5
6
7
8
3
3
2
4
5
4
4
1
1
5
3
3
2
1
5
2

9
2
1
4
5

10
1
4
3
5

SUP
ER
5

1
4
4
2
4
2
1
5
3
2
OMO
Yeu cau: Hay sap xep cac nhan hieu cua cac san pham tren
theo th t giam dan ve chat lng?
Bai 7:Va qua tap ch Vien ong(FEER) a to chc anh gia bnh
chon 10 cong ty tieu bieu trong hn 200 cong ty ang hoat ong

Chau A .Theo 5 tieu chuan la chon c a ra,hn 4000 chuyen gia

a co nhng y kien khac nhau theo 4 xu hng nh sau ve th t
u tien cac tieu chuan (cac tieu chuan c xep hang t 1-5)
Stt

Tieu chuan bnh chon

Ban giam oc co tam nhn

xa
Chat lng san pham
Hoat ong tai chnh hieu
qua
Co sang kien ap ng nhu
cau khach hang
a b cacnhj tranh gay gat
va a thang

2
3
4
5

Tam quan trong

Nho Nho Nho Nho
m1
m2
m3
m4
4
3
1
1
1
2

2
5

3
2

2
3

Sau khi xac inh tam quan trong cua tng ch tieu, bang phng
phap cho iem( thang iem 6)cac chuyen gia a anh gia va cho
iem theo bang sau:

Stt

Ten Cong ty

1
2
3
4
5
6
7
8
9
10

ATT
BOING
COCA-COLA
KODAK
MC.DONALL
MOTOROLA
NESTLE
ROLEX
XEROX
WALTDISNEY

iem anh ga cua

HCG
1
2
3
4
5
3
2
3
3
2
2
2
4
3
2
4
4
5
4
5
3
3
5
3
4
4
3
5
4
3
2
1
3
4
3
4
2
4
3
3
3
4
5
4
2
4
3
4
4
2
3
4
4
4
3

Yeu cau: Hay tnh va sap xep cac hang theo th t giam dan ve
chat lng hoat ong?
Bai 8: Khi giam nh chat lng cua 29 mau gach lat va he tren
7 tuyen ng ang thi cong cua thanh pho,trung tam tieu chuan
o lng chat lng thu c ket qua sau:
Stt

Ten ch tieu

Yeu cau

Chat lng kiem

thiet ke
1
2
3

o nen trang thai

t nhien
o ben nen trang
thai bao hoa
o ben va ap

200 kg/cm2
150 kg/cm2
20 lan bi
ri

Ma
u1
160.
6
85.4
4

nh
Ma Ma
u2
u3
190. 171.
8
8
101. 134.
5
2
6
5

Ma
u4
167.
2
132.
5
5

(ket qu
a tren lay theo gia tr trung bnh cua cac lan th oi vicac mau
th )
Yeu cau: Hay tnh mc chat lng cua tng mau; tnh ton that
kinh te oi vi 2 trieu vien gach vi gia n v la 1800 ong/vien?
Bai 9: X nghiep lien doanh A san xuat 2 loai en chieu sang,theo
cac thong so thiet ke nh sau:
Ch tieu chat lng
Cong
Suat
Cng o chieu sang

n v
tnh
W

en
day toc
100

en huynh
quang
40

Lumen/gi

Gi
ong
ong

1400

3000

n v
tnh
W
Lumen/gi

Gi
ong
ong

en
day toc
100
1300

en huynh
quang
40
2900

1000
3000
12000

4600
32000
16500

Tuoi tho trung bnh

1200
5000
Gia ban d kien
2000
30000
Chi ph ien nang cho
10000
15000
en khi het tuoi tho
Hai loai en tren c san xuat theo thiet ke va tieu thu th
trng.Sau mot thi gian s dung x nghiep A ieu tra tieu dung,thu
c ket qua nh sau:
Ch tieu chat lng
Cong suat
Cng o chieu sang
Tuoi tho trung bnh
Gia ban d kien
Chi ph ien nang cho
en khi het tuoi tho

Yeu cau:
1/ Hay xac nh trnh o chat lng va chat lng toan phan cua
moi loai bong n

2/ So sanh hieu qua s dung cua moi loai n so vi thiet ke?

3/ So sanh chat lng toan phan cua n huynh quang so vi en
day toc
Bai 10:Doanh nghiep B chuyen san xuat va tieu thu xe tai hang
trung vi gia ban trung bnh la 75 trieu ong/chiec.Cac thong so
khi thiet ke va tieu thu nh sau:
Stt

Thong so

1
2

Khi thiet
ke
5
0.7

Khi s
dung
5
0.56

Trong tai( tan)

He so s dung trung bnh trong
tai
3
Tuoi tho (trieu km)
3
2.23
4
Chi ph s dung en het tuoi tho(
250
295
trieu ong)
Yeu cau:
1/ Hay tnh trnh o chat lng va chat lng toan phan cua xe tai
2/ Hieu suat s dung xe?
Bai 11:Trong nam qua , cong ty kim kh ien may A nhap ve 1370 tu
lanh SANYO SR-15DGA. So lng ban ra la 1128 chiec.Sau mot thi
gian s dung, qua ieu tra tieu dung thu c so lieu sau:
Thong so
n v tnh
Trong
Khi san
Khi s
ky thuat
so
xuat
dung
0
o lanh toi a
C
0.2
-15
-11
Cong suat
KW/ngay
0.275
0.6
0.75
tieu thu
em
o tin cay
0.3
0.9672
0.9184
Toc o ong
Gi
0.225
2.5
3.6
a(thi gian
e mot coc
90 gr nc
thanh a)
Yeu cau: hay xac nh he so hu ch tng oi cua so tu lanh
cong ty a kinh doanh trong nam?
Bai 12:
Tnh hnh kinh doanh 3 mat hang chnh cua ca hang kim kh ien
may A nam 1993 nh sau:
Mat hang
en tron
Quat ban

So lng
nhap(cai)
230000
7250

So lng ban
ra(cai)
215000
6790

n gia
ban(ong)
2500
215000

Noi cm ien
4110
4050
105000
Toan bo so hanh ban ra a c s dung nh sau(tnh trung bnh)
Thong so ky
n v
Trong
Khi san
Khi s
thuat
tnh
so
xuat
dung
1.en tron
-quang thong
Lm
0.4
660
524
-cong suat
W
0.3
60
67
-hieu quang
Lm/W
0.3
11
7.28
2.quat ban
-lng gio
m3/ph
0.3
45
32
-cong suat
W
0.2
75
86
-tnh hu ch
m3/phw
0.2
0.6
.37
-o tin cay
0.3
0.8674
0.7856
3.noi cm ien
-dung tch
L
0.25
1.8
1.2
-thi gian nau
Ph
0.3
40
50
-cong suat
W
0.15
600
645
-o tin cay
0.3
0.8596
0.7257
Yeu cau: Xac nh he so hu ch tng oi cua toan bo so hang
ma ca hang A a kinh do
anh trong nam 1993?
Bai 13:
Mot tram thu mua hai san cua mot x nghiep mua 5 tan tom tai ng
trng van chuyen ve c s che bien TPHCM. Tnh trang chat lng
cua lo tom a mua c phan hang nh sau:
Hang 1: 3.5 tan
n gia: 15000ong/kg
Hang 2: 1.25 tan
n gia: 12500ong/kg
Hang 3: 0.25 tan
n gia: 10000ong/kg
Sau khi van chuyen ve thanh pho, trc khi a vao che bien
ngi ta tien hanh phan hang lai th thay ket qua nh sau:
Hang 1: 2.5 tan
Hang 2: 1.5 tan
Hang 3: 0.9 tan
Yeu cau:
1/Tnh he so phan hang cua toan bo lo hang tren trc va sau
khi van chuyen ve thanh pho?
2/Hay t
nh ton that kinh te do qua trnh van chuyen va bao quan lo
hang?
Bai 14:Mot ca hang thng nghiep mua 12 tan cam t mot nong
trng ve e ban. Tnh trang so lng va chat lng lo hang khi
mua nh sau:

Hang 1: 8 tan
n gia: 2500ong/kg
Hang 2: 3.5 tan
n gia: 2000ong/kg
Hang 3: 0.5 tan
n gia: 1000ong/kg
Sau khi van chuyen ve thanh pho va ban xong toan bo lo
hang,ngi tag hi nhan c cac so lieu ket toan rieng cho nghiep
vu nay nh sau:
a ban:
Hang 1: 6 tan
n gia: 4000ong/kg
Hang 2: 3 tan
n gia: 3200ong/kg
Hang 3: 1.8 tan
n gia: 2000ong/kg
So con lai b hong va phai thue ch i o mat 100000 ong
Yeu cau:
1/ Tnh he so phan hang cua lo hang khi mua va khi ban.Sau khi tinh
toan ban co nhan xet g khong?
2/Tnh ton that kinh te do viec giam chat lng cua lo hang(bo
qua moi chi ph khac)
Bai 15:
e anh gia chat lng ao Chemise xuat khau cua 2 n v A va B,
ngi ta tien hanh phan hang san pham sau khi a san xuat xong.
Ket qua nh sau:
n
v
sa
n
xua
t
A
B

Hang 1

Hang 2

Hang 3

Phe pham

So
lng(a
o)

n
gia(US
D)

So
lng(a
o)

n
gia(US
D)

So
lng(a
o)

n
gia(US
D)

So
lng(a
o)

n
gia(US
D)

37500

7
7

11700
12910

4.5
4.5

450
560

3.5
3.5

300
390

0
0

46140

Yeu cau:
1/ Tnh he so phan hang cua tng n v?
2/ Tnh he so phan hang thc te cua tng dn v?
3/ Tnh he so phan hang thc te trung bnh cua 2 n v?
Bai 16:X nghiep det Phong Phu san xuat vai Kate trong nam 2000
nh sau:
Qu
So vai san xuat( m)
Ty le phe
y
pham (%)
Hang 1
Hang 2
Hang 3
1
125000
70000
20000
3.2
2
155000
40000
15000
2.8
3
178000
20000
11000
2.5
4
192000
22000
5000
2.5
Toan bo so vai san xuat a ban vi gia nh sau:

Hang 1:7000ong/m; hang 2: 6000ong/m; hang 3: 5000 ong/m

Yeu cau:
1/Tnh he so phan hang thc te moi quy va ca nam?
2/Chi ph an do chat lng khong ong eu gay ra?
Bai 17:Khach san A co so buong kinh doanh nh sau:
Hang 1:20 buong, gia thue moi buong 40000 ong/ngay em
Hang2:35 buong, gia thue moi buong 30000 ong/ngay em
Hang 3:45 buong, gia thue moi buong 15000 ong/ngay em
Ch tieu kinh doanh c giao: he so s dung buong la 0.85 cho tat
ca cac hang. Thc te he so s dung buong hang 1 la 0.65;hang 2
la 0.78; hang 3 la0.9
Sau 1 nam kinh doanh,khach san tien hanh phan hang lai buong th
co ket qua nh sau:
Hang 1:16 buong
Hang 2: 34 buong
Hang 3: 46 buong
Yeu cau:
1/ Mc giam he so phan hang cua buong (%)sau 1 nam kinh doanh?
2/Tnh ch so chat lng kinh doanh so vi ke hoach c giaoneu
bo qua he so hieu qua cua von?
Bai 18:Theo doi tnh hnh san xuat trong nhng ieu kien bnh
thng cua VISINGPACK t ngay 31/3/1995 en 8/4/1995 ngi ta thu
c nhng thong so sau:
St Ten san
t
pham

Hang 1
So
lng(10
00 cai)

n
gia(10
00
ong)

So
lng(10
00 cai)

n
gia(10
00
ong)

So
lng(1
000
cai)

14

14

0.4

13

0.6

n
gia(1
000
ong
)
2

18

4.5

0.6

4.1

0.1

1.2

20

3.5

0.7

3.1

0.15

26

3.5

0.2

2
3
4

Bao bcho TV
Sony 14
Thung cho bia
Heineken
Thung cho bia
TIGER
Bao b cho
Nhn Hoa

Hang 2

Hang 3

Yeu cau:
1/Tnh he so phan hang cua tng loai san pham
2/Tnh he so phan hang ca nhom 4 san pham tren?
3/Tnh ton that kinh te do s khong ong eu ve chat lng cua
cac san pham tren?
Bai 19:Mot x nghiep che bien hai san thanh pho HCM mua
nguyen lieu Nha Trang.Tnh trang lo hang khi mua nh sau:

Stt

Ten mat
hang

Hang 1
Hang 2
So
n
So
n
lng(k gia(o lng(kg gia(o
g)
ng)
)
ng)
1
Ca
73000
4000
27000
2800
2
Mc
65000
6000
33000
4000
3
Tom
58000
9000
40000
6500
Sau khi van chuyen ve en x nghiep,x nghiep tien hanh phan
hang lai lo nguyen lieu c ket qua nh sau:
Stt
Ten mat
Hang 1
Hang 2
hang
So
n
So
n
lng(k gia(o lng(kg gia(o
g)
ng)
)
ng)
1
Ca
65000
4000
29000
2800
2
Mc
55000
6000
35000
4000
3
Tom
50000
9000
45000
6500
Toan bo so nguyen lieu tren x nghiep a vao che bien.So
nguyen lieu con lai khong dung e che bien c,trong o phai
bo i hoan toan 20%, phan con lai ban cho n v khac vi gia
trung bnh la 1500ong/kg
Yeu cau:
1/Tnh he so phan hang cua tng mat hang va ca lo hang trc
khi van chuyen?
2/Tnh he so phan hang cua tng mat hang va ca lo hang sau khi
van chuyen?
3/Toc o giam he so phan hang%cua lo hang trc va sau khi
van chuyen?

Bai 20:Tnh hnh kinh doanh cac mat hang chu yeu cua cong ty rau
qua A trong thang
giap tet nh sau:
St Mat
t han
g
1
2
3

Da
hau
Cam
Bap

Mua vao
So
n
lng( gia(o
kg)
ng/kg)
48000
1000
18000
17000

2500
1000

Hang 1
SL
G
1500
0
8000
9700

5000
4000
1800

Ban ra
Hang 2
SL
G
2000
0
4000
5200

Hang 3
SL
G

2000

9000

1500

3500
1400

3700
-

3000
-

4
5

cai
Ca
chua
Bon
g
cai
-

8000

1500

2800

3000

2500

2200

1700

1500

7500

2000

4200

3500

2900

2500

so chenh lech gia mua va ban la phan h hong phai

bo i
chi ph kinh doanh chiem 15% doanh so
cong ty dung von t co e kinh doanh

Yeu cau:
1/Tnh he so phan hang thc te cua cong ty trong thang o
2/Tnh ch so chat lng kinh doanh cua cong ty trong thang
o.Cong ty li hay lo bao nhieu?
3/en cuoi thang o ,he so trt gia la6%/thang. Hay tnh ch
so chat lng kinh doanh
va li(lo) thc te cua cong ty?

GII BI TP QUN TRI CHT LNG

Bi 1:
Ta c: Ka0 = 5
Ka1 = 3.25 MQ1 = 3.25/5 = 0.65

Ka2 = 3.15 MQ2 = 3.15/5 = 0.63

Ka3 = 3.45 MQ3 = 3.45/5 = 0.69

MQ3 > MQ1 > MQ2

Bi 2:
Ta c: Ka0 = 10

KaA = 7.7 MQA = 7.7/10 = 0.77

KaB = 6.3 MQB = 6.3/10 = 0.63

KaC = 6.8 MQC = 6.8/10 = 0.68

MQA > MQC > MQB

Bi 3:

Ta c: Ka0 = 10

V1 = 80/(80+45+20) = 0.55

V2 = 45/(80+45+20) = 0.31

V3 = 20/(80+45+20) = 0.14

KaMereopol = 8x0.55+7x0.31+7x0.14 = 7.55 MQMetropol = 7.55/10 = 0.755

KaCosmos = 7x0.55+6x0.31+9x0.14 = 6.97 MQCosmos = 6.97/10 = 0.697

KaTODIMEX = 7x0.55+6x0.31+8x0.14 = 6.83 MQTODIMEX = 6.83/10 =0.683

KaVinafood = 5x0.55+7x0.31+9x0.14 = 6.18 MQVinafood = 6.18/10 = 0.618

KaDVXD = 9x0.55+6x0.31+5x0.14 = 7.51 MQMetropol = 7.51/10 = 0.751

Metropol > DVXD > Cosmos > TODIMEX > Vinafood

Bi 4:
Cu 1:
Ta c: Vi = 20 Ka = 5x20 = 100

KaA = 4x2.5+3x2+4x2+...+5x1+3x1.5 = 74.5

KaB = 3x2.5+4x2+4x2+...+3x1+4x1.5 = 76.5

KaC = 5x2.5+4x2+3x2+...+4x1+4x1.5 = 75

KaD = 3x2.5+5x2+4x2+...+3x1+4x1.5 = 78.5

KaE = 2x2.5+4x2+5x2+...+3x1+4x1.5 = 77.5

Cu 2:
Ta c:

MQA = 74.5/100 = 0.745

MQD = 78.5/100 = 0.785

MQB = 76.5/100 = 0.765

MQE = 77.5/100 = 0.775

MQC = 75/100 = 0.75

D>E>B>C>A
Cu 3:
Ta c:

A = 450/(450+640+380+290+520) = 0.1973

B = 640/(450+640+380+290+520) = 0.2807

C = 380/(450+640+380+290+520) = 0.1666

D = 290/(450+640+380+290+520) = 0.1271

E = 520/(450+640+380+290+520) = 0.2280

MQcty = 0.745x0.1973+0.765x0.2807+0.75x0.1666+0.785x0.1271+0.775x0.2280
= 0.7633
SCP = (1- 0.7633)x2280 = 539.5 (triu).

Bi 5:
Ta c: Ka0 = 10

V1 = 71/(71+22+60+50+45) =

0.286

0.202
V2 = 22/(71+22+60+50+45) =

0.089

V4 = 50/(71+22+60+50+45) =
V5 = 45/(71+22+60+50+45) =

0.181
V3 = 60/(71+22+60+50+45) =

0.242
Kacty1 = 7.214 MQcty1 = 0.7214

Kacty4 = 7.273 MQcty4 = 0.7273

Kacty2 = 7.531 MQcty2 = 0.7531

Kacty5 = 6.842 MQcty5 = 0.6842

Kacty3 = 6.916 MQcty3 = 0.6916

Kacty6 = 6.557 MQcty6 = 0.6557

Bi 6:
Ta c:

= (24x1+17x2+26x3+...+0x9+0x10)/100 = 3.09

= (29x1+15x2+11x3+...+0x9+0x10)/100 = 3.3

= (33x1+10x2+17x3+...+0x9+0x10)/100 = 2.95

= (25x1+40x2+15x3+...+0x9+0x10)/100 = 2.46

= (40x1+30x2+20x3+...+0x9+0x10)/100 = 2

= (30x1+22x2+18x3+...+0x9+0x10)/100 = 2.92

= (15x1+15x2+20x3+...+0x9+0x10)/100 = 3.56

= (20x1+40x2+15x3+...+0x9+0x10)/100 = 2.66

= (50x1+28x2+10x3+...+0x9+0x10)/100 = 1.84

10

= (70x1+15x2+15x3+...+0x9+0x10)/100 = 1.45

Nu I ng vi mc quan tm nhiu nht v X l mc quan tm t nht th ta

thy cc chuyn gia quan tm n kha cnh Tnh cng minh ca b my hnh
chnh (yu t th 10) v Min = 10 = 1.45.
Ta c:

V1 =

/ i = 3.09/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.118

V2 =

/ i = 3.3/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.126

V3 =

/ i = 2.95/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.112

V4 =

/ i = 2.46/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.093

V5 =

/ i = 2/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.076

V6 =

/ i = 2.92/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.111

V7 =

/ i = 3.56/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.136

V8 =

/ i = 2.66/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.101

V9 =

/ i = 1.84/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) = 0.070

V10 =
0.055

10

/ i = 1.45/(30.9+3.3+2.95+2.46+2+2.92+3.56+2.66+1.84+1.45) =

Bi 7:
Ta c:
1.

= (1+5+2+3)/4 = 2.75

6.

= (8+10+9+8)/4 = 8.75

2.

= (6+4+6+7)/4 = 5.75

7.

= (2+2+3+2)/4 = 2.25

3.

= (5+1+8+4)/4 = 4.5

8.

= (19+6+4+6)/4 = 6.25

4.

= (4+3+1+1)/4 = 2.25

9.

= (10+9+10+10)/4 = 9.75

5.

= (3+7+5+5)/4 = 5

10.

10

= (6+8+7+9)/4 = 7.5

(7) = (4) > (1) > (3) > (5) > (2) > (8) > (10) > (6) > (9)

Bi 8:
Ta c:

Ch tiu 1
SL khch

DK
40.tr

TT
31.tr

Ch tiu 2
Doanh thu/1 khch

DK
100USD

TT
70.97USD

Ch tiu 3
Li thun/1 khch

DK
8USD

TT
5USD

Ch tiu 4
Doanh thu

DK
4 t

TT
2.2 t

Ch tiu 5
Li thun

DK
320.tr

TT
115.tr

Ta c:

X1 = 31/40 = 0.755 V1 = 0.755/ (0.755+0.7079+0.625+0.55+0.4844) = 0.2466

X2 = 31/40 = 0.7079 V2 = 0.7079/ (0.755+0.7079+0.625+0.55+0.4844) =

0.225

X3 = 31/40 = 0.625 V3 = 0.625/ (0.755+0.7079+0.625+0.55+0.4844) = 0.199

X4 = 31/40 = 0.55 V4 = 0.55/ (0.755+0.7079+0.625+0.55+0.4844) = 0.175

X5 = 31/40 = 0.4844 V5 = 0.4844/ (0.755+0.7079+0.625+0.55+0.4844) =

0.154

MQ = X1V1 + X2V2 + X3V3 + X4V4 + X5V5

= 0.755x0.2466 + 0.7079x0.225 +0.625x0.199 +0.55x0.175 +0.4844x0.154
= 0.6458
Lu : Theo phng php bnh qun s hc ta c:
MQ = (0.755+0.7079+0.625+0.55+0.4844)/5 = 0.6284
Bi 9:
Ta c:

V1 = (5+2+1+1)/60 = 0.13

V4 = (3+4+5+5)/60 = 0.28

V2 = (1+3+3+2)/60 = 0.15

V5 = (5+1+4+4)/60 = 0.24

V3 = (2+5+2+3)/60 = 0.2

1.

KaAT&T = 3x0.13+2x0.15+...+2x0.24 = 2.61

2.

KaCoca -Cola = 2x0.13+2x0.15+...+2x0.24 = 2.68

3.

KaBoing = 4x0.13+4x0.15+...+4x0.24 = 4.44

4.

KaKodak = 3x0.13+3x0.15+...+4x0.24 = 3.64

5.

KaMc.Donal = 4x0.13+3x0.15+...+3x0.24 = 3.81

6.

KaMotorola = 2x0.13+1x0.15+...+3x0.24 = 2.85

7.

KaNestle = 4x0.13+2x0.15+...+3x0.24 = 3.18

8.

KaRolex = 3x0.13+4x0.15+...+2x0.24 = 3.59

9.

KaXerox = 4x0.13+3x0.15+...+2x0.24 = 3.37

10. KaWalt Disney

= 3x0.13+2x0.15+...+2x0.24 = 3.63

Boing > Mc. Donal > Kodak > Walt Disney > Rolex > Xerox > Nestle >
Motorola > Coca-Cola > AT&T.

Bi 10:
Cu 1:
Ta c:
S chuyn gia (CG) tham gia vo vic nh gi l 5 m = 5

C0j = 5
p dng cng thc: MQ = [

Aj

xVj )]/(mxC0jx

Cng ty A:

CA1xVA1 = 40.25

CA4xVA4 = 40

CA2xVA2 = 44.75

CA5xVA5 = 34.5

CA3xVA3 = 40.25

Aj

xVj ) = 40.25+44.75+40.25+40+34.5 = 199.75

MQA = 199.75/(5x5x10) = 0.799

Cng ty B:

CB1xVB1 = 36.5

CB2xVB2 = 44

CB3xVB3 = 38.25

CB4xVB4 = 32.5

CB5xVB5 = 29

Bj

xVj ) = 36.5+44+38.25+32.5+29 = 180.25

MQB = 180.25/(5x5x10) = 0.721

Cu 2:
Ta c:
MQS = 0.799x(315/442)+0.721x(127/442) = 0.7766