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GIAO NHN VN CHUYN HNG HA
K hiu: GDP/YDSD/GN-VCHH

H Ni 2007

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NI DUNG QUI NH GIAO HNG V GI HNG Nguyn tc Nguyn tc chung: Thuc ch c bn hoc phn phi cho c s dc hp php c php mua nhng sn phm theo qui nh ca php lut. Phi c cc vn bn chng minh tnh hp php ca c nhn, c s trc khi thuc c gi Trc khi giao hng v gi hng, b phn giao nhn phi kim tra m bo rng c nhn hoc t chc vn chuyn hng, k c bn nhn hp ng vn chuyn thuc phi m bo tun th cc iu kin bo qun v vn chuyn ph hp Ch tin hnh giao hng gi hng v vn chuyn thuc sau khi nhn c bng chng c hiu lc theo qui nh ca c s, v lnh phi c lu vo h s vn chuyn Ch c gi hng khi c lnh ca BG hoc PKD H s giao gi hng phi y thng tin c kh nng truy hi. i vi trng hp hng ha cn iu kin vn chuyn c bit phi ghi r v gi bng phng tin ph hp Phng php vn chuyn hng ha, ng gi hng ha phi m bo khoa hc v chc chn trnh lng ph cng nh ko m bo Khng c nhn hoc cung cp sn phm ht hn s dng hoc gn ht hn. trng hp phi bo co ngay ln phng qun l cht lng hoc ban gim c x l.

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GIAO HNG V GI HNG

Ngi bin son Ngi sot xt Ngi ph chun Thay th

Ngy: .............

S: .............. Ngy: ..........

1. Mc ch: Quy nh cch thc thng nht cho hot ng giao nhn vn chuyn hng ha nhm m bo n tay ngi nhn nhanh chng, thun tin, m bo cht lng v an ton nht. Nhm gip vic giao hng v gi hng ng theo qui nh ca ngnh dc v ng php lut Xy dng qui ch giao hng v gi hng 2. Phm vi p dng: Cc phng ban a. Phng qun l cht lng: b. Phng ti chnh k ton c. Phng hnh chnh qun tr d. i trng i giao hng e. B phn Kho, f. Phng kinh doanh . 3. Ti liu lin quan: - Quy nh 2701/2001/Q-BYT ngy 29/06/2001 v thc hnh tt bo qun thuc. - Quy ch qun l thuc c nghin. - Quy ch qun l thuc hng tm thn v tin cht. - Quy ch qun l thuc c A, B. - Cc quy nh ca Cng ty v qun l xut, nhp hng ha. - Quy trnh x l khiu ni ca khch hng. 4. Gii thch t ng BG: Ban Gim c HKT: Hp ng kinh t HD: Hn dng XNK: Xut nhp khu 5. Ni dung: 1 S tin trnh 3

Trch nhim Phng kinh doanh Kho B phn giao hng Phng kinh doanh Kho B phn giao hng Giao hng trc tip

S tin trnh Tip nhn, kim tra ha

M t 5.2.1 BM04.02.01

Xem xt yu cu Kh nng p ng

5.2.2

Giao hng qua trung gian 5.2.3

Kho B phn giao hng Kho B phn giao hng Phng kinh doanh Kho B phn giao hng Phng kinh doanh Kho B phn giao hng

Chun b

Giao dch

5.2.3.1 5.2.3.1 5.4 QT04-01 5.2.5

Nhn, ng gi hng ha chuyn i

Thng tin cho khch hng 5.2.6 Giao hng, k nhn H, CT Kim tra chng t v 5.2.6.1 5.2.6.2 5.2.7

B phn giao hng Phng kinh doanh Kho

Trao tr chng t

5.2.7.1 5.2.7.2

Lu h s

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GIAO HNG V GI HNG

M t 1 Tip nhn, kim tra ha n, chng t. Vic cp pht v xp hng ln phng tin vn chuyn ch c thc hin sau khi c lnh xut hng bng vn bn c th: - Nhn v kim tra ha n, chng t c b phn bn hng lm y d th tc php l th kho c th cp pht hng (c ch k: ngi vit ha n, k ton, th trng n v, du php nhn). - Trn ha n phi ghi r: tn, a ch khch hng, thi gian giao hng, tn hng ha, ni sn xut, quy cch ng gi, s lng, n gi, thnh tin, hnh thc vn chuyn, tn, a ch, s xe ngi vn chuyn hoc giao hng nu c. Ngoi ra c th c cc chng t km theo: Bo gi, bin bn i chiu cng n, ha n iu chnh, hp ng kinh t, thanh l hp ng Sau khi tip nhn, kim tra ha n xong ngi tip nhn k vo phiu bn giao v s kho. 2 Xem xt yu cu kh nng p ng. Ph trch phng kinh doanh hoc t kho cn c vo yu cu giao nhn, kh nng p ng ti tng thi im c th cn nhc vic b tr giao nhn vn chuyn mt cch ph hp nht cho cc i tng. - Nhn vin bn hng l ca ca phng kinh doanh: n hng l, phng tin cn chuyn bng xe my hoc t. - Phng kho: giao hng cho khch hng nhn trc tip ti kho. - Cc i tng giao vn chuyn hng ha n tay ngi mua nu c vn pht sinh ngi giao hng phi thng tin kp thi ti ngi chu trch nhim c bin php h tr, gii quyt. 5.2.3 Chun b phng tin vn chuyn hoc tin hnh giao dch gi hng. Yu cu chung: - Hng ha bo qun iu kin bnh thng: vn chuyn bng xe thng (xe my, t). - Hng ha bo qun mt: vn chuyn bng xe c iu ha khng kh. 5.2.3.1 Chun b phng tin vn chuyn: Cng ty giao hng trc tip. Sau khi hon thnh th tc ha n, chng t ngi nhn hng i giao chun b phng tin vn chuyn ph hp vi yu cu bo m c s an ton v s lng, cht lng, hnh thc trn sut l trnh giao hng. - Giao hng l thuc nhm thuc thng thng khng yu cu cc bin php bo qun c bit: giao hng bng xe my. Giao hng nguyn kin: Ty theo khi lng thuc, tnh cht bo qun b tr xe cho ph hp. 5

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GIAO HNG V GI HNG

5.2.3.2 La chn n v vn ti v giao dch gi hng: - Trng hp vic giao hng trc tip ca Cng ty khng kh thi, phng kinh doanh hoc b phn giao hng s tin hnh giao dch vi cc trung gian vn chuyn gi hng. Cc phng tin ny phi m bo tin cy, p ng c cc iu kin bo qun ca hng ha. - Ngi gi hng c trch nhim kim tra iu kin v sinh, bo qun hng ha ca xe trc khi xp hng ln. Phi nm r s lng, chng loi, iu kin bo qun, vn chuyn thi gian, a im giao hng yu cu ch phng tin kim tra li hng ha, xc nhn yu cu v ch bo qun khi vn chuyn v k vo bin bn nhn gi hng. 5.2.4 Nhn hng ti kho, ng gi hng ha chuyn i. Sau khi xem xt y cc yu cu, xc nh c cng vic c th, b phn giao hng chuyn ha n c kim tra y th tc cho th kho xut hng. - Vic cp pht hng ti kho thc hin theo quy trnh cp pht. - i vi hng nguyn ai, nguyn kin, iu kin vn chuyn, bo qun giao nhn theo nguyn ai, kin. Vi hng l tin hnh ng gi, bo qun theo yu cu ca tng mt hng c th, ghi phiu ng gi. - Ngi giao hng c th yu cu b phn kho h tr thm cc bin php bo qun tng cng hng ha c an ton hn. - Ngi giao hng kim tra s lng kin nguyn, kin l c kho ng gi, kim tra cht lng qua phiu bo l v hn dng. Sau k vo phiu bo l v hn dng. - Vic giao nhn thuc c nghin, thuc hng tm thn v bin cht ch c thc hin bi dc s i hc hoc DSTH c y quyn hp php. 5.2.5 Thng tin cho khch hng. Sau khi xp hng ln phng tin vn chuyn, ngi giao hng thng tin cho khch hng nhng ni dung cn thit khch hng chun b cc iu kin cho vic tip nhn hng ha. 5.2.6 Giao hng cho ngi nhn, kim tra chng t v. 5.2.6.1 Giao hng trc tip - Giao theo ng chng loi, s lng v yu cu ngi mua k nhn, nu pht hin c h hao, hng v trong qu trnh vn chuyn phi kp thi thng bo cho Cng ty cp b, sau kim tra nguyn nhn, lm bin bn tng trnh. - Dc s i hc, DSTH c y quyn giao hng l thuc c nghin, thuc hng tm thn v tin cht phi chu trch nhim v s lng chng loi, cht lng hng ha trong qu trnh vn chuyn v giao hng cho khch hng. Sau khi nhn bn mua k v ghi r h tn vo ha n bn hng. Nhn tin thanh ton nu c. 6

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- Trng hp ngi mua t chi nhn hng v bt c l do g, ngi giao hng lin h vi cc b phn lin quan tm cch gii quyt. - C trch nhim trao tr y d th tc v cc chng t lin quan km theo (nu c) v Cng ty v cho cc b phn lin quan. 5.2.6.2 Giao hng qua trung gian. - Ngi vn chuyn trung gian c yu cu lm cc cng vic ca ngi giao hng trc tip. - Ngi c giao nhim v gi hng qua trung gian c trch nhim tip nhn, kim tra chng t tr v cho Cng ty v cc b phn lin quan. 5.2.7 Trao tr chng t, gii quyt cng vic pht sinh vi cc b phn lin quan. 5.2.7.1 Trao tr chng t Ngi giao hng trc tip hoc ngi c giao nhim v gi hng sau khi nhn v kim tra ha n chng t y , c trch nhim tr v Cng ty v cc b phn lin quan. 5.2.7.2 Gii quyt cng vic pht sinh. Np tin hng (giao hng thanh ton ngay), x l h hao, hng v do vn chuyn, tr hng d tha hoc khch hng khng nhn. 6. H s STT Tn h s B phn lu Thi gian lu (nm) Ha n bn hng Phng kinh doanh 10 nm 1 BM01-CPH, BM02-CPH Phng KT-HC Giy bo l, hn dng Kho 1 nm 2 BM03-CPH Bin bn giao nhn, gi hng Phng kinh doanh 1 nm 3 BM04-CPH Bin bn tng trnh hng hng, Phng kinh doanh Theo quy nh 4 v do vn chuyn Kho BM05-CPH Phng KT-HC 7. Ph lc: Ph lc 1: Giy bo gi Ph lc 2: Mu hp ng bn Ph lc 3: Mu ha n bn hng Ph lc 4: Giy bo l, hn dng Ph lc 5: Bin bn giao nhn gi h Ph lc 6: Phiu kim sot Ph lc 7: Bin bn tng trnh hng v do vn chuyn 7

BM02-BH BM03-BH BM01-CPH BM02-CPH BM03-CPH BM04-CPH BM06-BH BM05-CPH