OVERCOMING RESISTANCE TO CHANGE

Presented by:
John C. Bruckman, Ph.D. Change Management Group Voice: 949-622-5411 E-mail: JBruckman@aol.com www.changemanagementgroup.com

Overcoming Resistance to Change Worldwide, organizations are being forced to:

Reduce costs Improve the quality of their products and services Locate new opportunities for growth Increase productivity

THE BIG BANG THEORY of Program is CHANGE introduced with

great fanfare New program is created Communication breakdowns

Program is dropped

Passive/aggressive resistance

Outright rejection, frustration & anger

POOR RESULTS

Missed deadlines

Copyright John C. Bruckman, Ph.D., 1996. All rights reserved

Overcoming Resistance to Change

There are a number of reasons for this resistance to change:

Leaders and subordinates view change differently.

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Part of this presentation was adapted from John P. Kotters book, Leading Change, Harvard Business School Press, 1996.

Do you get on the train and leave your luggage behind?

Overcoming Resistance to Change

Leaders plunge ahead without establishing a high enough sense of urgency for changing things.
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Overcoming Resistance to Change

Powerful coalitions are not created.

Overcoming Resistance to Change

The power of strategic vision is underestimated.

The Frisbee School of Management

Overcoming Resistance to Change

Leaders under-communicate and over-promise.

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Overcoming Resistance to Change

Obstacles are not confronted.

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Overcoming Resistance to Change

There is failure to create short-term wins.

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Overcoming Resistance to Change

Victory is declared too soon.

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Overcoming Resistance to Change

There is a failure to embed changes into the organizational culture.

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Old Behavior
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New Behavior
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Conclusions:
You place the change program at great risk by skipping or rushing through any of the steps. Dont attempt to pretend that you know how all of it will turn out. Large-scale change processes have lives of their own. The change process is often complex, dynamic, messy and scary all at the same time.

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OVERCOMING RESISTANCE TO CHANGE

Presented by:
John C. Bruckman, Ph.D. Change Management Group Voice: 949-622-5411 E-mail: JBruckman@aol.com www.changemanagementgroup.com