H THNG QUN L NH SCH TRC TUYN VINABOOK

Nhm 1:

- Nguyn Thu H - inh Th Hoa - Nguyn Th Thu Hng

I. Gii thiu
Trang web Vinabook.vn l nh sch ln nht trn mng ca Vit Nam. Ngoi mt hng chnh l sch, trang web ny cn bn cc mt hng khc nh: qu tng, phn mm, a nhc, tp ch, a phim, th card. Nh sch trc tuyn VINABOOK chu s qun l ca Cng ty c phn thng mi Mekongcom( C s: 119-121 Bu Ct 3, P.12, Qun Tn Bnh, Tp. HCM, Vit Nam ).Mekongcom l cng ty hng u trong lnh vc kinh doanh sch trc tuyn ti Vit Nam, tin phong trong lnh vc mua bn trn mng, m rng chi nhnh ti nhiu a bn trn c nc(H Ni, Nng, tp H Ch Minh) Sau y l c cu t chc ca Cng ty CPTM Mekongcom:

II. Cc quy trnh ca h thng:

 Quy trnh nhp hng

Quy trnh bn hng Quy trnh qun l ti khon

+

ng k ti khon

+ ng nhp + Thay i thng tin ti khon + Qun l qun mt khu + Lch s mua hng Qun l thanh ton Thng k bo co

III. M t cc hot ng ca quy trnh

3.1 Quy trnh qun l nhp hng M hot ng Cng ty nhn bo gi t nh cung cp. NH01 Khi c nhu cu nhp hng, phng kinh doanh tng hp lp k hoch mua hng v a ch ca hng xem xt. NH02 NH03 Ban lnh o xem xt, nu duyt th gi yu cu ti nh cung cp v chuyn n bc NH03, khng th kt thc. Nhn n gi d kin,nu ng nhp th chuyn ti NH04, nu khng th kt thc. Khi nh cung cp mang hng n, phng kinh doanh tng hp NH04 kim tra cht lng hng, nu hng t yu cu th chuyn sang bc NH05, nu khng t th tr li hng v kt thc nghip v. Kim tra thng tin nh cung cp xem c trong c s d liu NH05 cha. Nu cha c th chuyn sang NH06. Nu c ri th chuyn sang NH07. NH06 Thm mi thng tin nh cung cp vo CSDL v chuyn sang bc NH07 Thc hin Ni dung chi tit

Kim tra thng tin hng c trong c s d liu cha. Nu NH07 NH08 NH09 cha c th chuyn sang NH08. Nu c ri th chuyn sang NH09. Thm mi thng tin hng vo CSDL v chuyn sang bc NH09 Thm mi ha n nhp hng vo h thng ng thi cp nht thng tin v s lng, n gi nhp ca hng vo h thng v kt thc quy trnh.

Cc thng tin i km: K hoch mua hng: M k hoch Ngy lp Ngi lp

Thng tin hng M s hng Tn hng n gi M nhm M t nh Ghi ch Thng tin nhm hng M nhm Tn nhm Ghi ch

M hng (thng tin v hng)

S lng n gi d tnh

L do nhp hng

Thng tin nhn vin M nhn vin Tn nhn vin Gii tnh a ch S in thoi Thng tin Nh cung cp M nh cung cp

Thng tin ha n nhp S HN

 Tn nh cung cp a ch Email in thoi S ti khon Ngn hng m ti khon 3.2. Quy trnh qun l bn hng M H BH01 Thc hin Ni dung

M nhn vin Ngy nhp M nh cung cp Tng tin

Khi khch hng c nhu cu mua hng, khch hng nhp thng tin cn tm ri chn nhm hng ( tt c, sch, phn mm, m nhc, phim, noel(qu tng), lch, tp ch) v nhn tm kim. Ngoi ra, khch hng cn c th chn chc nng tm kim nng cao: chn ch ri nhp thng tin tm kim (tn tc gi hoc tn sch). Nu h thng khng tm thy sn phm no ph hp vi iu kin tm kim ca khch hng, h thng s yu cu khch hng nhp li iu kin tm kim. Nu c, chuyn sang bc BH02.

BH02

H thng s lit k thng tin cc sn phm tha mn iu kin tm kim ca khch hng. Khch hng chn nt t mua sn phm vi sn phm m h mun mua v c chuyn n trang thng tin gi hng, Sn phm c thm vo gi hng ca khch cng vi cc thng tin (tn sn phm, n gi, s lng, khi lng, thnh tin) chuyn sang bc BH03ngc li, nu khch hng k mun mua na, kt thc.

BH03

Khch hng kim tra thng tin ca gi hng. Nu mun mua thm sn phm khc n tip tc mua hng v quay v BH01. Nu khng mun mua thm na th chuyn sang BH04.

BH04

Nu khch hng mun thay i s lng sn phm mun mua th thay i gi tr ca thuc tnh s lng (nu s lng = 0 c ngha

l khch hng k mua na) sau nhn nt cp nht cp nht thng tin ca gi hng. Nu khng mun thay i g th khch hng chn nt thanh ton v chuyn sang bc BH05 BH05 H thng kim tra xem khch hng ng nhp vo ti khon ca mnh cha. Nu ri th chuyn n BH06. Nu cha th chuyn n trang ng nhp. Nu cha c ti khon th chuyn sang quy trnh ng k ti khon. Sau khi ng nhp (vi trng hp cha ng nhp hoc cha ng k ti khon), h thng t ng chuyn sang BH06 BH06 Nhp a ch thanh ton v a ch giao hng. a ch thanh ton v a ch giao hng c th c chn trng vi a ch ca khch hng. Khch hng chn nt Tip tc chuyn sang bc BH07. Nu khch hng cha nhp a ch giao hng v a ch thanh ton th h thng s gi thng bo cho khch hng, yu cu khch hng nhp thng tin. BH07 Khch hng chn phng thc thanh ton v vn chuyn. Khch hng ch c chn duy nht 1 phng thc thanh ton v duy nht 1 phng thc vn chuyn. Ngoi ra, trong form phng thc thanh ton v vn chuyn, khch hng c th in thm thng tin ghi ch, chn chc nng gi hng thnh qu (c km li chc c khch hng nhp trc tip t bn phm) hoc chn chc nng xut ha n nu khch hng l cng ty. khch hng click nt Tip tc chuyn sang bc BH08 BH08 H thng hin th chi tit n hng, khch hng c th thay i cc thng tin gi hng, phng php thanh ton, vn chuyn, a ch giao hng, a ch thanh ton bng cch click nt Thay i bn phi mi thng tin v chuyn qua bc BH09. BH09 Nu khch hng ng mua th click nt t mua hng, n hng s c lu vo CSDL (cp nht lch s mua hng), trng thi ca n hng c cp nht thnh t mi v chi tit n hng c gi vo email ca khch hng xc thc; ngc li, trng thi ca n hng s c cp nht thnh cha hon tt

(c duy tr trong 90 ngy), nu mun mua tip th quay li bc BH01, nu khng kt thc quy trnh.

Thng tin lin quan: Thng tin hng:

M s hng Tn hng

Thng tin gi hng Tn hng n gi S lng Khi lng Thnh tin

Nhm hng n gi M t nh Ghi ch Thng tin Khch hng M s KH Danh xng

H v tn

Thng tin Chi tit n hng: M s H Ngy lp

M s hng

Ngy sinh in thoi (c nh v di ng) a ch KH Email a ch thanh ton v giao hng

Chit khu Ngi lp M s KH n gi Tng tin Thu S lng Ghi ch

Thng tin Nhn vin:

Thng tin hng d kin nhp:

M s NV Tn NV in thoi Email Gii tnh

a ch

M s hng S lng nhp d kin

M NCC

Thng tin lch s mua hng M s H Ngy t Ngy giao Phng thc thanh ton Phng thc giao hng Tng tin Tnh trng 3.3. Quy trnh ng k ti khon

M hot ng K01

Thc hin

Ni dung Khch hng mun ng k ti khon ti vinabook.com th chn chc nng To ti khon. H thng chuyn sang K02 H thng hin th giao din ng k ti khon. Khch hng nhp y thng tin theo mu v chn ng k v chuyn sang K03 H thng kim tra thng tin nhp vo, nu thng tin cn thiu hoc sai, h thng gi thng bo yu cu nhp li v quay li bc K02, nu thng tin y , ng th h thng s gi thng bo ng nhp thnh cng, thng tin ti khon c lu vo CSDL v chuyn sang bc K04

K02

K03

K04 K05

H thng gi email xc nhn cho khch hng v chuyn sang bc K05 Khch hng nhn c th s tin hnh xc nhn, thng tin xc nhn c cp nht vo CSDL v quy trnh kt thc.

Cc thng tin lin quan: Thng tin Khch hng M s KH Danh xng H v tn Ngy sinh in thoi (c nh v di ng) a ch KH Email
a ch thanh ton v giao hng

3.4. Quy trnh ng nhp

M hot ng N01 N02

Thc hin

Ni dung Khch hng chn chc nng ng nhp v chuyn sang N02 Nu khch hng c ti khon chuyn sang N03. Nu cha c ti khon th chuyn sang quy trnh ng k ti khon.

N03

Nu khch hng qun mt khu th chuyn sang quy trnh qun l qun mt khu. Nu khng th nhp a ch email v mt khu ri chn ng nhp, chuyn sang bc N04

N04

H thng kim tra thng tin ng nhp, nu sai, h thng yu cu nhp li, quy li bc N03, nu ng, thng bo ng nhp thnh cng v t ng a khc hng v trang trc . Kt thc quy trnh.

Thng tin lin quan: Thng tin ti khon: Tn Mt khu

3.5. Quy trnh thay i thng tin ti khon 3.6. Qun l qun mt khu

M hot ng MK01 MK02 MK03

Thc hin

Ni dung Nu khch hng qun mt khu chn chc nng qun mt khu, h thng chuyn sang MK02 Khch hng nhp a ch email ri chn Gi mt khu. H thng chuyn sang bc MK03. H thng kim tra a ch email trong c s d liu. Nu c th chuyn sang bc MK04. Nu khng th thng bo ti khon email khng tn ti trong c s d liu v kt thc quy trnh. H thng gi mt khu mi cho khch hng qua email v kt thc quy trnh.

MK04

Thng tin lin quan:

Thng tin Khch hng M s KH

Danh xng H v tn Ngy sinh in thoi (c nh v di ng) a ch KH Email a ch thanh ton v giao hng
3.7. Quy trnh qun l lch s mua hng M H LS01 Thc hin Ni dung Nu c nhu cu xem li lch s mua hng ca mnh, khch hng ng nhp ti khon vo h thng v chuyn sang bc LS02, nu qun mt khu th chuyn sang quy trnh qun l qun mt khu. LS02 H thng hin th danh sch ha n mua hng. Khch hng tm kim n hng (theo cc tiu ch: M H, t ngy, n ngy, gi tr, tnh trng hoc tt c) v nhn nt Tm kim. H thng chuyn sang bc LS03. LS03 H thng hin th danh sch n hng theo iu kin tm kim Khch hng chn mt ha n c th xem chi tit n hng . Nu mun in ha n, khch hng chn nt in ha n chuyn sang LS04. Nu khng th n nt quay v v h thng chuyn v LS02. LS04 H thng hin th trang chi tit cn chnh thay i bn in ha n. Khch hng c th thay i cc thng s trc khi in, Nhn nt In in ra, nu khng mun in na th nhn Hy, quay li bc LS02. Thng tin lin quan: Thng tin Chi tit n hng: M s H Ngy lp Thng tin Khch hng M s KH Danh xng

M s hng Chit khu Ngi lp M s KH n gi Tng tin Thu S lng Ghi ch Thng tin lch s mua hng M s H Ngy t Ngy giao Phng thc thanh ton Phng thc giao hng Tng tin Tnh trng

H v tn Ngy sinh in thoi (c nh v di ng) a ch KH Email a ch thanh ton v giao hng

3.8. Quy trnh to thng k, bo co M H TK01 Thc hin Ni dung Khi c nhu cu to thng k bo co, ngi qun tr s tin hnh ng nhp v chn chc nng Thng k, bo co sua chuyn sang bc TK02.

TK02

Nh qun tr nhp cc tiu ch v cc thng tin chi tit to thng k bo co v chn nt To thng k/bo co v chuyn sang bc TK03.

TK03

H thng kim tra cc thng tin nhp vo, nu thiu hoc sai, h thng gi thng bo yu cu nhp li, cn nu thng tin y , chnh xc, h thng s him th bng thng k, bo co ln mn hnh my tnh. Sau chuyn sang bc TK04.

TK04

H thng gi yu cu in thng k, bo co. Nu ng , th h thng s t ng in v lu li thng k, bo co vo CSDL v kt thc quy trnh, nu khng ng , thng k, bo co vn c lu vo CDSL v kt thc quy trnh.

Thng tin lin quan: Thng tin Chi tit thng k/bo co: M s thng k/bo co Ngy lp M s NV Thng tin Khch hng M s KH Danh xng H v tn Ngy sinh in thoi (c nh v di ng) a ch KH Email a ch thanh ton v giao hng Thng tin hng: M s hng Tn hng Nhm hng n gi M t Thng tin Nhn vin: M s NV Tn NV in thoi Email Gii tnh

nh Ghi ch Thng tin Chi tit n hng: M s H Ngy lp M s hng Chit khu Ngi lp M s KH n gi Tng tin Thu S lng Ghi ch Thng tin ha n nhp S HN M nhn vin Ngy nhp M nh cung cp Tng tin

a ch

Thng tin Nh cung cp M nh cung cp Tn nh cung cp a ch Email in thoi S ti khon Ngn hng m ti khon

Thng tin lch s mua hng M s H Ngy t Ngy giao Phng thc thanh ton Phng thc giao hng Tng tin Tnh trng

IV. Biu hot ng 4.1. Biu hot ng quy trnh nhp hng:

4.2. Biu hot ng ca quy trnh bn hng

4.3. Biu hot ng quy trnh qun l ti khon

4.3.1 Biu hot ng quy trnh ng nhp

4.3.2 Biu hot ng quy trnh ng k ti khon

4.3.3. Biu hot ng quy trnh qun l qun mt khu

4.3.4. Biu hot ng quy trnh qun l lch s mua hng

4.4 Biu hot ng qun l thanh ton 4.5 Biu hot ng thng k bo co

V. Biu ca s dng 5.1. Biu ca s dng bn hng Cc tc nhn: khch hng Ca s dng quy trnh bn hng:

 Khch hng: Tm kim hng

Chn hng Cp nht s lng

Nhp phng thc thanh ton, vn chuyn Nhp a ch giao hng v a ch thanh ton Thay i chi tit n hng ng k ng nhp t mua hng 5.1.1. Biu chi tit CSD chn phng thc thanh ton v vn chuyn

i tng c lp: phng thc thanh ton v phng thc vn chuyn

Biu

M t kch bn: Tin iu kin: o Khch hng ng nhp h thng

o

Khch hng chn mua hng, h thng ang hin form vn chuy-thanh ton

o Phng thc thanh ton v phng thc vn chuyn c hin th sn

Hu iu kin: sau khi thao tc thnh cng, cc thng tin phi c lu vo CSDL

Lung s kin chnh Hnh ng ca tc nhn 1.Chn nt Tip tc 3. Chn PTTT, PTVC, v ty chnh phn ghi ch v Hnh ng ca h thng 4.Hin th PTTT, PTVC v cc thng tin khc c i tng lin quan PTTT,PTVC

2.Hin th giao din ca form PTTT,PTVC

gi qu 5. Chn nt Tip tc

chn. 6. Cp nht thng tin vo CSDL

Lung s kin ph o bc 3, ngoi cc ty chn c sn, khch hng c th thm ghi ch, li chc v yu cu xut ha n o Sau bc 6, h thng s chuyn sang form chi tit n hng 5.1.2. Biu chi tit CSD tm kim hng
i tng c lp: nhm sn phm (sch, qu tng, tp ch, phn mm, a nhc, a

phim, th card), ch (i vi chc nng tm kim nng cao). Biu :

 M t kch bn:

Tin iu kin: o Hng c sn d liu Hu iu kin: Sau khi thao tc thnh cng, thng tin hng ha ph hp c hin th trn mn hnh Lung s kin chnh:
Hnh ng ca tc nhn 1.Chn chc nng tm kim/tm kim nng cao 3. Nhp iu kin tm Hnh ng ca h thng 2.Hin th giao din ca form tm kim/tm kim nng cao 4.Hin th hng tm kim Hng i tng lin quan Hng

kim

Lung s kin ph: o bc 3: Nu chn chc nng tm kim bnh thng th s chn nhm hng v in thng tin tn hng tm kim, nu chn chc nng tm kim nng cao, khch hng s chn ch v sch, tn nh xut bn tm. o Sau bc 4: Khch hng c th tin hnh mua sch.
5.2. Biu ca s dng nhp hng

Tc nhn: phng kinh doanh tng hp, Ban lnh o Cc ca s dng: Cp nht k hoch mua hng

 Cp nht nh cung cp Cp nht hng ha Cp nht ha n nhp Cp nht s lng n gi Cp nht quyt nh mua hng

5.2.1 Biu ca s dng cp nht hng

M t kch bn Thm hng:

Tin iu kin: Phng kinh doanh tng hp ng nhp h thng. Hng , nhm hng
c sn d liu.

 Hu iu kin: Sau khi thao tc thnh cng, thng tin ca hng ha c lu vo CSDL Lung d liu chnh: Hnh ng ca tc nhn 1. Chn chc nng qun l Phn ng h thng 2.Hin th giao din form hng ha 3. Chn chc nng thm mi 4. Hin th form trng cho php nhp cc thng tin hng ha 5. Nhp thng tin v hng ha v chn nt lu 6. Lu thng tin vo h thng Hng ha Nhm hng i tng lin quan Hng

Lung s kin ph: bc 6, kim tra thng tin nhp vo, nu thiu hoc khng chnh xc yu cu ngi dng nhp li Lung s kin c bit:Nhm hng c chn t d liu c. M t kch bn tm hng: Tin iu kin: Phng kinh doanh tng hp ng nhp h thng. Hu iu kin: Sau khi thao tc thnh cng, hin th thng tin khng cn tm. Lung s kin chnh: Hnh ng ca tc nhn 1. Chn chc nng qun l 3. Chn chc nng tm kim 5. Nhp iu kin tm v bm nt tm Phn ng ca h thng 2. Hin th giao din form hng 4. Hin th form trng cho php nhp iu kin tm 6. Hin th danh sch thng tin hng cn tm ra mn hnh hng i tng c lp Hng

Lung s kin ph: bc 6, nu khng tm thy hng tha mn iu kin th hin th thng bo cho ngi dng. Bc 7(s kin ph ca bc 6) c th tin hnh sa hoc xa cc hng tm c M t kch bn cp nht hng:

 Tin iu kin: Phng kinh doanh ng nhp h thng Hng, nhm hng c sn d liu. Hu iu kin: Sau khi thao tc thnh cng, cc thng tin c sa v lu vo CSDL. Lung s kin chnh: Hnh ng ca tc nhn 1. Chn chc nng qun l hng 3. Chn chc nng tm kim 5. Chn hng cn sa Phn ng ca h thng 2. Hin th giao din form hng 4. Hin th giao din thng tin hng cn sa 6. Hin th form thng tin chi tit ca hng ha c chn 7. Sa thng tin hng ha v chn nt lu 8. Cp nht thng tin vo CSDL Hng Hng, nhm hng hng i tng c lp Hng

Lung s kin ph: bc 8, kim tra thng tin mi sa, nu thiu hoc khng chnh xc yu cu ngi dng nhp li. bc 7, lit k Nhm hng c chn t danh sch c. M t kch bn xa hng Tin iu kin: Phng kinh doanh ng nhp h thng. Hng c sn trong d liu Hu iu kin: Sau khi thao tc thnh cng, thng tin ca hng cn xa c xa khi CSDL. Lung s kin chnh: Hnh ng ca tc nhn 1. Chn chc nng qun l hng 3. Chn chc nng tm kim 5. Chn hng cn xa v bm nt xa Phn ng ca h thng 2. Hin th giao din form hng 4. Hin th giao din thng tin hng cn xa 6. Xa ra hng c chn ra khi CSDL Hng i tng c lp Hng

 Lung s kin ph: bc 6, xc nhn yu cu xa, nu ngi dng mun xa th tin hnh xa DL ra khi CSDL.

5.2.2. Biu ca s dng Ha n nhp

Cc tc nhn: Phng kinh doanh tng hp Cc ca s dng: Cp nht ha n nhp Cp nht nhn vin Cp nht nh cung cp Cp nht hng