GVHD: TS.

T Th Kiu An Nhm 4 m 1 K 20
FPT Software Solutions

DANH SCH THNH VIN NHM 4 1. 2. 3. 4. 5. 6. 7. 8. 9. NGUYN MAI TRC O V GIA HA MAI QUC HA O TH BCH LOAN HU LC NGUYN TH GIANG THANH LM VIT TAN NGUYN MINH TUN NGUYN TH HNG VN

NI DUNG
A. C S L THUYT I. Tng quan H thng Qun l cht lng CMMI B. NG DNG I. Gii thiu Cng ty Gii php phn mm FPT (FSS) II. Thc trng p dng CMMI ti FSS III. Bi hc kinh nghim IV. Cu hi v tr li

PHN A. C S L THUYT

I.

TNG QUAN V H THNG QUN L CHT LNG CMMI 1. Khi nim 2. Ni dung 3. Lnh vc phn mm Vit Nam p dng CMMI 4. Li ch ca m hnh CMMI

5. Khc bit gia ISO 9001 v CMM/CMMI

1. Khi nim CMMi l g? CMMi (Capability Maturity Model

Integration): M hnh trng thnh nng lc tch hp Khung gii php ti u cho qu trnh sn xut PM. Gip kim sot, o lng v kim tra cc quy trnh pht trin PM

1. Khi nim CMMi l g? (tt) CMM xut hin t cui nhng nm 80 v mt thp k sau n b CMMI thay th. Hin nay CMMI 1.2 c trnh lng vo thng 8 nm 2006.

2. Ni dung
2.1 Cu trc

CMM bao gm cc thnh phn

Maturity Levels

Key process areas

Goals

Common Features
Key Practices

2. Ni dung (tt)
2.2 Cc cp bc trong m hnh CMMI Cp I Initial (Khi u) Cp II Repeatable Managed (Lp) Cp III Defined (Xc lp) Cp IV Quantitatively Managed (Kim sot)

Cp V Optimizing (Ti u)

3.Vit Nam p dng CMMI trong lnh vc phn mm

1. L bc pht trin tt yu ca cc t
chc pht trin PM
2. Th hin n lc ca ton t chc, cam kt ca lnh o 3. Cn am hiu v CMMi, chu chp nhn thay i, hc v p dng ci mi

Li ch ca m hnh CMMI Ci tin nng lc t chc sx phn mm

Nng lc t chc khng phi c nhn Hng ng lc c nhn vo mc tiu chung

4.

Duy tr ti sn con ngi, to ng lc

Thm vo nhng iu tun theo chun ISO. Giy thng hnh ca DN phn mm

4. Li ch ca m hnh CMMI To li th cnh tranh Vch r vai tr v trch nhim ca tng v tr cng vic. nh gi ng nng lc, thnh tch. Quan tm Chin lc, chnh sch i ng. C c hi thng tin. Lin tc pht trin cc k nng ct yu.

5. Khc bit gia ISO 9001:2000 v CMM/CMMI

PHN B - NG DNG I. Gii thiu Cng ty gii php phn mm FPT (FSS) II. Thc trng p dng h thng QLCL CMMI ti FSS III.Bi hc kinh nghim

1. Gii thiu cng ty: S t chc Cng ty FPT

Board of Management

Board of General Directors

FPT HN FAI FPC FSM FES FAF FBP FQA FHR FCC FDC FMB FSOFT

FIS

FOX

FSS

FPT HCM FAI FPC FSM FES FAD

1. Gii thiu: Gii thch tn cc Cng ty con ca FPT

FIS FOX FSS FES FDC FMB FAI

: Cng ty H thng Thng tin FPT : Cng ty Truyn thng FPT : Cng ty Gii php Phn mm FPT : Trung tm dch v T vn ERP : Cng Ty Phn phi FPT : Cng Ty Cng ngh di ng FPT : Hc Vin Quc t FPT

FSOFT : Cng Ty Phn mm FPT

1. Gii thiu cng ty: i tc cng ngh ca FPT

SilverLake

1. Gii thiu cng ty: i tc cng ngh ca FPT

1. Gii thiu: Chnh sch cht lng

FPT n lc lm cho khch hng hi lng trn c s hiu bit su sc v p ng mt cch tt nht nhu cu ca h vi lng tn ty v nng lc khng ngng c nng cao.

1. Gii thiu: Chng nhn cht lng

2. Thc trng Kinh nghim

2.1 Thc hin ban u 2.2 Chun b i ng, ngun lc 2.3 nh hng cch lm 2.4 Cc yu t m bo thnh cng: Cng c, Ngun lc, B my 2.5 Tham kho thc t lm phn mm ti FPT

2.1 Thc hin ban u B1: Thu chuyn gia: nh gi trc thc hin (nh gi GAP) B2: Thc hin: Cng thit lp h thng cng vi t vn, chuyn gia B3: o to, hng dn chung, c v thc hin CMMi

B4: Kim sot, nh gi (ni b, bn ngoi), rt kinh nghim B5: Lp li bc 2, tinh chnh h thng

2.2 Chun b i ng, ngun lc B1: Thit lp i SEPG, Taskforce, xut cc d n im

B2: Kim tra, r sot d liu, h tr QT d n thc hin B3: nh gi nh k, tp trn

B4: nh gi chnh thc bn ngoi t SEI y quyn

2.3 nh hng cch lm 1. Luyn thi

Lm ti liu quy trnh c CMMi chp nhn Luyn g QTDA, c p mt s d n lm theo Mc tiu PASS (vt qua) cc k nh gi 2. Hc tht, hnh tht Duy tr p dng vo mi d n

2.3 nh hng cch lm

o lng d liu, nh gi thng xuyn Ci tin quy trnh. Ti FPT, p dng c 2 cch, ngoi ra cn c th

o to, h tr qun tr DA, thnh vin DA

p dng cng c: Master list, WhizibleFsoft Insight

Cng c: Master list -tra cu, tham kho

Cng c Whizible- theo di d n

Ngun lc: Con ngi i ng

B my kim sot - nh gi d n

Quy trnh phn mm

Quan st mt d n thc t
Safety Traning Observation Program STOP- 06/2006

Kim sot - ly d liu

Quan st mt d n thc t - ch s o khi kt thc

Tng hp s liu theo thi gian

Cn c so snh, nh gi, ci tin qui trnh

 ngh, cng b ch tiu ng k hng nm

STT 2011 Ch tiu nh gi Norm n v nh k 1. Ly k ng k tnh tnh 0. Khng

1 2 3 4 5

PM1
PM2 PM3

Tnh ng hn (Timeliness) Thi gian thc hin d n (Duration Achivement) Ngun lc thc hin d n (Effort Effectiveness) im hi lng ca khch hng (Customer Satisfaction)
ph hp quy trnh (Process Compliance) Cht lng sn phm (Product Quality) T l bn rn (Busy rate)

>=83
<=110 <=110

%
% %

Thng
Thng Thng 1 1

PM4

>=86

im
im NC

6 thng

PM6

<=7.5

Thng

6
7

PM5
PM8

>=82
>=75

im
%

6 thng
Thng

0
0

Theo di thc hin ngng kim sot

nh gi, cn c ng k chun k tip theo

Kinh nghim c kt chia s Cam kt ca lnh o, ch cht lm gng C ng CMMi, ng h thay i t duy ngun lc, quy trnh, ti liu, cng c Hc tp, lm th, n lc dn hon thin Gii hn mc tiu kim sot, nh lng B phn SEPG, QA hot ng c lp Qun l gim st cht ch ri ro

Chi ph thc hin L mt thch thc qu ln vi DN nh

Kinh ph: vi chc-vi trm ngn $. Ti FPT nh gi GAP, cng c quy trnh: 25 K
Thc hin hng nm: 10-15K

nh gi cp bng: 15K

Chi ph thc hin Mi QTDA lm thm 20-30% ngun lc Gim chi ph: la chn t chc nh c SEI y quyn

Cu hi v tr li Kt thc

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