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CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 1/8

BNG THEO DI SA I STT Trang Ni dung sa i Ngy c hiu lc

Bin son

Kim tra

Ph duyt

Ch k

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 2/8

1. Mc ch - Hng dn nhn vin KT, nhn vin Call Center kim tra loi modem ca KH ang s dng c h tr dch v NetTV hay khng. - Hng dn phng php cu hnh modem tng qut cho dch v NetTV i vi nhng modem h tr tnh nng VLAN/Port mapping. 2. Phm vi p dng - Chi nhnh Viettel tnh/tp v cc n v cp di. - TT CSKH 3. Ti liu lin quan - Hng dn cu hnh thit b u cui cho IPTV - Hng dn kim tra ng dy IPTV - Hng dn kim tra v h tr x l li khi trin khai dch v NetTV 4. nh ngha v thut ng 4.1. Cc t vit tt - NVKT: Nhn vin k thut - CNVT: Chi nhnh Viettel - PVC: Permanent Virtual Circuit- Knh o c nh - VLAN: Virtual Local Area Network- Mng LAN o

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 3/8

1. HNG DN KIM TRA - s dng c dch v NetTV modem ADSL cn phi h tr y nhng tnh nng sau: H tr ADSL 2+ C ti thiu 02 cng FE/RJ45 H tr tnh nng VLAN hoc Port mapping (Hai tnh nng ny l tng ng nhau). - Phng php kim tra: Kim tra vic h tr ADSL 2+: a phn cc modem hin nay u h tr ADSL 2+, kim tra xem modem c h tr ADSL 2+ hay khng c th xem cc thng tin ghi trn modem hoc tra cu thng tin trn Google da vo m hiu ca modem. Kim tra s cng FE/RJ45: quan st s cng trn modem Kim tra tnh nng VLAN/Port mapping: tnh nng VLAN/Port mapping (hai tnh nng ny l tng ng nhau) l tnh nng quan trng h tr NetTV, mc ch ca vic s dng tnh nng ny l phn tch cc lung d liu Internet v NetTV trnh trng hp STB nhn a ch IP t modem hoc my tnh nhn a ch IP t h thng NetTV dn n li dch v. kim tra modem ca KH c h tr tnh nng VLAN/Port mapping hay khng ta ng nhp vo giao din cu hnh modem v tm cc mc Port mapping hoc VLAN (Cc mc ny thng nm trong mc Advanced hoc Advanced Setup) nh minh ha di y Minh ha tnh nng Port mapping trn mt s loi modem:

Minh ha kim tra tnh nng VLAN trn mt s loi modem: - Modem Billion:

- Modem TP-Link

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 4/8

2. PHNG PHP CU HNH MODEM H TR DCH V NETTV a. Nguyn tc cu hnh chung: - Bc 1: cu hnh PVC 8/35 s dng giao thc PPPoE s dng username/password ca KH truy cp Internet nh bnh thng. - Bc 2: cu hnh thm mt PVC 8/36 dng giao thc Bridge s dng NetTV. - Bc 3: cu hnh tnh nng VLAN/Port mapping to ra cc VLAN/Group cho Internet v IPTV v gn cc cng trn modem vo cc VLAN/Group tch bit lu lng gia Internet v NetTV. (Chi tit phn sau) b. Hng dn cu hnh NetTV cho cc modem h tr tnh nng VLAN: - Bc 1,2: cu hnh nh phn nguyn tc chung - Bc 3: di y l hng dn cu hnh cho modem Billion, cc modem khc c tnh nng VLAN cu hnh tng t o Chn Advanced Setup -> chn mc VLAN -> Kch hot tnh nng VLAN bng cch tch vo Activated

o Ta s s dng cng 1,2,3 trn modem dng cho Internet v cng 4 cho dch NetTV. PVC 8/35 tng ng l ATM VC#0 v PVC 8/36 l ATM VC#4, ta to ra 02 VLAN 1 v 2 vi VLAN 1 dng cho Internet v VLAN 2 dng cho NetTV nh bng di: VLAN ID 1 2 PVC (ATM VC) 8/35 (ATM VC#0) 8/36 (ATM VC#4) Cng trn modem (Ethernet Port) 1,2,3 4

Ta cu hnh cho cc thng s nh hnh di (cc mc c khoanh vung) sau nhn nt Save v Next tip tc cu hnh.

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 5/8

o mc tip theo ta chn VLAN Index 1 chn Active kch hot v tch chn vo cc ATM VCs Port 0 v cc cng Ethernet 1,2,3 nh hnh di sau n Save lu cu hnh.

o Tip ta chn VLAN Index 2 chn Active v tch chn ATM VCs 4 v cng Ethernet s 4 nh hnh di sau n Save

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 6/8

o Sau khi cu hnh xong s hin ra bng tm tt cu hnh nh bng di l chnh xc:

o Tip chuyn sang mc Interface Setup -> LAN, mc DHCP chn Enable, mc Physical Port ta b tch cng 4 modem khng cp IP cho cng 4 l cng s dng NetTV. Cu hnh xong ta n nt Save.

c. Hng dn cu hnh NetTV cho cc modem h tr tnh nng Port mapping: - Bc 1,2: cu hnh nh phn nguyn tc chung.

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 7/8

- Bc 3: di y l hng dn cu hnh cho modem Comtrend CT-5365, cc modem khc c tnh nng Port mapping cu hnh tng t o Trc tin chn mc Advanced Setup -> Port Mapping, chn Enable virtual port kch hot tnh nng port mapping, mc nh tt c cc cng Ethernet, USB, PVC 8/36 u thuc vo nhm Default. Ta s cu hnh hai nhm (group) quy nh cc cng s dng dch v NetTV v Internet, n nt Add.

o mc Group Name ta nh tn IPTV, tip theo ta chn ENET4 l cng s 4 trn modem v nas_8_36 l PVC dng cho NetTV Available Interfaces v n nt <- chuyn cc giao din ny sang bn Grouped Interfaces nh hnh di sau n nt Save/Apply lu li cu hnh

CNG TY VIN THNG VIETTEL HNG DN KIM TRA CC TNH NNG H TR NETTV TRN Hy ni theo cch ca bn MODEM ADSL

M hiu: HD.03.CLSP.03 Ngy c hiu lc: 25/07/2011 Ln ban hnh: 01 Trang: 8/8

o Sau khi cu hnh xong s c kt qu nh hinh di, cc cng 1,2,3 s thuc Group Default dng cho Internet v cng 4 s thuc Group IPTV dng s dng NetTV

3. DANH SCH MT S LOI MODEM H TR/KHNG H TR NETTV a. Danh sch mt s loi modem h tr dch v NetTV Stt 1 2 3 4 5 6 7 8 9 10 Stt 1 2 3 4 5 6 7 Chng loi thit b TP-Link TD 8840T TP-Link TD 8901G Data Router 5 port
COMTREND CT-5621T COMTREND CT-5365 COMTREND CT-5361T BILLION BiPAC 5200GRC D-Link DSL-2542B

Ghi ch

Draytek 2700 Cisco WAG310G Chng loi thit b Smart AX MT882A Zoom X3,4,5,6 D-Link DSL-520B D-Link DSL-520T Sart 2 Speedtouch VTAD 02 2 cng Ghi ch

b. Danh sch mt s loi modem khng h tr dch v NetTV

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