Course Syllabus August - October 2012

1. Instructor Information:
Faculty: E-mail: Office: Additional questions If you have any questions or concerns about this course that are not covered in this document, contact the instructor directly. Remember, the instructor is here to help you but ultimately it is your responsibility to make sure that you understand and complete all the requirements of this course.

2. Course Title:
Course title: Office Management for Municipal Staff

3. Course Structure:
Structure: Combination of lectures, activities and in-class discussions, working in teams for a common goal. Times & location: Days: Tuesday, Wednesday Time: 18:00 19:30 Location: Dragash

Additional information Participants are expected to attend all scheduled lessons. Regardless of the reason, participants may have no more than 3 un-excused absences before their course is affected. Each un-excused absence after 3 will lower the participants course score by 10%. This is mandatory policy--there will be no exceptions to this rule and attendance will be taken on a daily basis. Additionally, participants are expected to come to class prepared to participate in the lesson and take notes. At a minimum, participants should bring to every class a notebook and a pen or pencil. Finally participants who have special needs related to poor eyesight, learning disabilities, or any similar issue should contact the instructor at the beginning of the course so that arrangements can be made to provide the necessary assistance.

4. Course Description:

Course presents factors to be considered by those interested in office management on local government. The content for Office Management for Municipal Staff relates to the knowledge, understanding and skills that managers need to function in the workplace in the 21st Century.

5. Course Objectives:
Upon successful completion of this course, the participant will be familiar with most of the following: 1. The supervisors special role, management concepts, and management functions 2. Communication, managing change and stress, human motivation, building relationships with individuals, supervising groups, and leadership and management styles

Class # 1. 2.

Date 21 August 2012 23 August 2012

Time

Class Topic

Reading Assignment

Problem Assignment

3.

28 August 2012

18:00 19:30 Introduction/Go over syllabus 18:00 19:30 Meaning, functions and importance of office management; office management and organization. 18:00 19:30 Principles of office management and organization. Principal departments of modern office. 18:00 19:30 Centralization vs. decentralization of office services. The authorities and responsibilities of an office manager. 18:00 19:30 18:00 19:30 18:00 19:30 18:00 19:30 18:00 19:30 18:00 19:30

4.

30 August 2012

5. 6. 7. 8. 9. 10.

4 September 2012 6 September 2012 11 September 2012 13 September 2012 18 September 2012 20 September 2012

11. 12. 13. 14. 15. 16.

25 September 2012 27 September 2012 2 October 2012 4 October 2012 9 October 2012 11 October 2012

18:00 19:30 18:00 19:30 18:00 19:30 18:00 19:30 18:00 19:30 18:00 19:30

3. Selection and orientation, training, the appraisal process, and discipline 4. Complaints, grievances, and the union, 5. Time management 6. Data organizing on computer 7. Delegation of work and responsibilities 8. MS Word, MS PowerPoint, MS Excel and Emailing

NOTE: We will go into some of the above topics very detailed, while only briefly mentioning others. We will also cover a number of additional topics throughout the course.