1).HOW MANY TIMES YOU USE ATM IN A MONTH?

a) 2-5 b) 5-20 c)20-40 d)above 40

2). WHAT FEE DO YOU PAY TO USE YOUR ATM?IS IT APROPRIATE? 3). DO YOU NEED SOME EXTRA INSAURANCE TO USE ATM? a) yes b) no 4).WHOM YOU COMPLAIN IF YOU FACE ANY PROBLEM WITH ATM? a)ATM BANK b)ATM card provider c)other 5. How long have you been using ATMs a)below 6 months b)6 months 1 year c)1-3 years d) above 3 years 6. Which banks or brands of ATMS do you find easiest or most difficult to use? a)ICICI b)HDFC c)Syndicate bank d)other

7. Have you found more modern ATMs easier or harder to access than older machines? a) yes b)no c)cant say 8. In general, how would you describe your experience with Automatic Teller Machines? a)good b)bad c)normal 9. What are some of the problems you encounter with ATMs? a)ATM working too slowly b)Incorrect amount of cash dispensed c)ATM not able to print slips when demanded d)None of the above 10. What would assist you to better access ATMs? 11. What is your experience with the keypad and buttons on ATMs? a)good b) very good c)normal d)bad e)very bad

12. . What is your experience with screens on ATMs? For example, Are some easier to read than others? a)good b) very good c)normal d)bad e)very bad

13. What is your experience with card and envelope slots and cash and receipt dispensers on ATMs? Are they easy enough to find?rate a)highly unsatiafied b)unsatisfied c)neutral d)satisfied e)highly satisfied 14.What is your experience with gaining physical access to the ATM before use e.g. steps, secure ATMs found in bank foyers and the like?

15.Which is / are the bank(s) that you have an account? a)Ayndicate bank b)ICICI c)HDFC d)PNB e) others 16.Do you prefer using an ATM to branch banking? a) yes b)no 17.Which of the following services have you used / planning to use in ATM? a).Mobile prepaid recharge b).Internet packs (tata indicom /sify etc) c)none d)other 18.Do you find it necessary for a guard to be present at the ATM ? a)yes b) no 19.Are you aware that the fees charged while using an ATM not owned by your bank have been reduced / waived? a)yes b) no. 20. Is the quality of cash dispensed from ATM good ? a) yes b) no 21.do you find easy parking in front of ATM or its a problem? a)yes b)no 22.Do you ever find fraud in ATM transactions? a) Yes b)No 23. There is a limit on maximum cash that can be withdrawn from atm in a day(ex. 20000). Do you think its appropriate or you want some changes?

24.Age group of ATM user. a)15-20 b)20-40 c)40-60

d)above 60 25.Gender of ATM user. a)male b)female 26.Which area they belong a)rural b)urban 27.Marital status? a)married b)unmarried 28. Occupation of ATM user. a)Home maker b) service c)Self employed d)student