CURRICULUM VITAE

Nishant Navinchandra Bhatt

103/B Abhinav Apartment, Near Devraj Nagar No: - 2, Ring Road, Bhavnagar-364001 Mobile No. 8401471179, 9016409337 Email: nishantnbhatt@gmail.com WORKED AT Ahmadabad & Bhavnagar

Career Objective:
To work in a challenging environment where my knowledge and experience can be shared and enriched.

STRENGTHS
Excellent Communication ~ Excellent Customer Satisfaction ~ Best Familiar with Computer ~ Detail-oriented ~ Multitasking ~ Strong Decision Maker ~ Very Good Management ~ Best Team Leader ~ Passionate ~ Quick Learner.

PRESENT JOB PROFILE

Presently working as Facilitator (Trainer) of Customer Relationship & Sales in Dr. Reddys Foundation LABS - S Bhavnagar, Gujarat, India from (7th March 2011 to 5th August 2012) Projects: Livelihood Project of Govt. under SGSY (Completed). Mission: Empower the youth through sustainable livelihoods Job Profile

Market Validation and Curriculum Development. Community Mapping. Venue Identification, Location and Layout. Do mobilization for finding Aspirants and registered them in particular courses with all criteria and IYDP (Individual Youth Development Process). Induction and Training (Life Skills). Aspirants Assessments and IYDP.

 Parents Meet and B2Y (Business to Youth) Networking. Work Readiness and Placements. Batch Reviews and Post Placement Tracking and Analysis. PREVIOUS WORK EXPERIENCE
Three months experience in Insurance Filed as Agency Manager in Birla Sun life Insurance Co. Ltd. Bhavnagar, Gujarat, India from (4th January 2010 to 30th March 2010) Job Profile Independently handling a Team of Insurance Advisors. Responsible for handling and Training to entire team. Train the staff on of different sales techniques, regarding product, new schemes and other promotional activities. Drive successful promotional activities and give training on different sales project which is helpful to generating good business. Accountable for the achievement of sales thru Training objectives. Implemented new strategy of Training and implemented it very successfully to get maximum sales, success is in hand. Ensuring smooth coordination with some of the big networks and Industry enhance business. Drive successful promotional activities for maximum collections and re active. Accountable for the achievement of Business Goals.

PREVIOUS WORK EXPERIENCE

Five Years experience in Telecom Sector as a Sr. Lead Officer (Showroom Manger) in Bharti Airtel Services Ltd. From (1st July 2004 to 9th July 2009) Job Profile Managing All Showrooms of Entire Bhavnagar Zone also Handling the Distributors for them Sales & Service also take care of them ROI. Financial (40%): To ensure superior financial performance for Customer Service Delivery & Sales. Achievement of Walk-in Sales, Field Sales, up, cross sell revenue as well as Channel sales targets. Bad Debts (Collection) from allocated all Showrooms (ARC) target base hard & soft both. Customer (20%): To ensure delightful Customer Experience & Enhance Customers Intention to stay & by up sell and cross sell to retain them in network.

 Churn from allocated all showrooms (ARC) target base. Monthly IMRB Audit score of ARC. CTA Wtd. Scores (Payment Experience at ARC). Platinum + Gold churn from allocated Showrooms (ARC) Target base. Achievement of ICE targets.

Process (20%): Compliance & Reliability of Processes. % Errors in SEF/ Not OK Barring %. Achievement of ECRM and INPACS interactions capture Targets. PNP (Payment not Posted) SR (Serial Request). Yellow Belt Project.

People & OD (20%): Employee Engagement & Retention.

Short out the problem of Floor Executives and provide them best solution. Provide them training for the activity of ARC, process and product related.
% attrition from Showrooms (ARC) floor.

PREVIOUS WORK EXPERIENCE

Five years experience as Center Coordinator, Sr. Faculty and Lab in charge in Lakhotia Computer Center Ltd. Ahmadabad, Gujarat, India from (1st May 1999 to 31st Aug-2004) Job Profile As a center in charge handle all activity planner for new admissions also arrange to some good event like quiz, extracurricular activity etc. As a center in charge I have to schedules or allotment the timing for new batches. As a Sr. Faculty I have to teach Oracle, Java, C, Ms- Office, Operating Systems. Etc. As Lab in charge I have to resolve the hardware & networking problems of Lab.

SCHOLASTIC ACHIEVEMENTS
Master of Business Administration in Marketing Distance learning mode

Sikkim Manipal University, Manipal Semester III Continue (Specialization in Human Resource).

Higher Diploma Software Engineering & C.I.C from IGNOU

Aptech Computer Education, Bhavnagar First Division

Bachelor of Arts (English)

Gujarat University, Ahmadabad Pass Class

TECHNICAL SKILLS
Operating System: UNIX, LINUX, WINDOWS (All Versions of Server and PC). Software: M S office (All Versions) Languages: C, C++, Java, Vb. DBMS & RDBMS: Access, FoxPro and Oracle.

BEHAVIORAL SKILL SETS Very good in providing training in various fields like Telecom, Insurance, Education,

etc in Time Management, SWOT Analysis, Goal Setting, Communication, Money Management, Marketing Management.

PERSONAL INFORMATION
Date of Birth Marital Status Sex Languages Known 31st August, 1976 Married Male English, Hindi & Gujarati.

BRIEF OVERVIEW Sound understanding of administration with a global mindset & strong quantitative
and conceptual abilities, Success at motivating staff through clear communication and outstanding organizational skills. Track record of providing excellent customer satisfaction and management of workload

REFERENCES

Bhavnaben Trivedi Senior Clark Labour Commissioner Office.

Nehalbhai Trivedi Principal of Nandkuvarba Collage Bhavnagar

Bhavnagar-(O) 0278-2427985, (H) 0278-2200693 (M) 9408706110, 8733892622 I hereby declare that all the details furnished above are true and correct to the best of my knowledge and will be supported by relevant documents as and when required. Place: - Bhavnagar Date: _________________ (Nishant N. Bhatt)