DMCC

Users Manual
____________________________________________________________________________

Copyright Information Copyright 2009 by Dubai Trade. All rights reserved This document and all associated attachments mentioned therein are the intellectual property of Dubai Trade. This document shall be used only by persons authorized by DUBAI TRADE, for the purpose of carrying out their obligations under a specific contract with DUBAI TRADE. Unauthorized copying, printing, disclosure to third party and transmission of this document to any other destination by any media will constitute an unlawful act, attracting appropriate legal actions. Control Document Notification This is a controlled document. Unauthorized access, copying, replication and usage for a purpose other than for which this is intended are prohibited. This document is being maintained on electronic media. Any hard copies of it are uncontrolled and may not be the latest version. Ascertain the latest version available with DUBAI TRADE.

User Management
Dubai Trade ____________________________________________________________________________

Document Details
Document Information
DOCUMENT NAME PROJECT NAME BUSINESS UNIT AUTHOR(S) LAST UPDATED DATE CURRENT VERSION 1.0 Dubai Trade Training Department DMCC Users Manual

Revision History
VERSION 1.0 DATE 26 May 2010 AUTHOR DESIGNATION Training Officer DESCRIPTION OF CHANGE Created

Approval History
VERSION DATE NAME DESIGNATION COMMENTS

Distribution
VERSION LOCATION

-2-

User Management
Dubai Trade ____________________________________________________________________________

Contents
DMCC............................................................................................................................. 1 Users Manual ................................................................................................................ 1 Company Employment Card ...................................................................................... 4 Amend CEC .................................................................................................................. 4 Duplicate CEC .............................................................................................................. 6 Attestation: Employment Contract ............................................................................ 6 Employment Contract ................................................................................................. 7 Amend Employment Contract .................................................................................................... 8 Apply for Employment Visa .............................................................................................. 9 Correct EVEP .............................................................................................................. 14 Renew EVEP ............................................................................................................... 15 Apply for EVEP after 2 Renewals ............................................................................. 16 Letter Request ............................................................................................................ 17 Declare Absconder ...................................................................................................................27 Employee Local Transfer within DMCC .................................................................. 28 DMCC Apply for Permanent Access Card .............................................................. 31 Renew Permanent Access Card............................................................................... 37 Cancel Permanent Access Card .............................................................................. 38 Cancel Permanent Identity Card .............................................................................. 40 Renew Permanent Identity Card .............................................................................. 41 Permanent Identity Card ........................................................................................... 42 Cancel Employee Residence Permit ....................................................................... 45 Transfer Employee RP into New Passport ............................................................. 47 Summary Information - Reports............................................................................... 48 I. Generating and Requesting the Reports ............................................................. 49 Certificate of Payment for Free Zone Employees ............................................................49 Document Expiry Report ......................................................................................................50 Invoice .....................................................................................................................................52 Service Availed Against Portal Deposit ..............................................................................53

-3-

User Management
Dubai Trade ____________________________________________________________________________
II. Downloading the Reports ..................................................................................... 53 View All Requests ...................................................................................................... 54 Temporary Access Card ........................................................................................... 55 Visit Visa ..................................................................................................................... 58 Apply for Visit Visa Approval ........................................................................................58

Company Employment Card

Note that there is no Service Apply for CEC. This is because the application for a new CEC is already packaged with the Employment Visa application.

Amend CEC
As part of the Employee Contract Amendment wherein the job title is change, this service is availed to reflect the same in the Company Employee Card. Navigation:

1. Indicate whether the picture on the CEC is to be changed

-4-

User Management
Dubai Trade ____________________________________________________________________________ 2. Input Employee No.

a. Enter the Employee Number by Clicking on the magnifying glass icon next to the field. b. Search for Employee in the pop up window with any of the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title or Nationality. 3. After entering or selecting the Employee Number, some fields in the request page will be automatically populated.

4. Click on Save Request for later action or Submit to Free Zone(Approver) or Submit to Approver (Entry).

-5-

User Management
Dubai Trade ____________________________________________________________________________

Duplicate CEC
This Service is used to apply for a duplicate CEC in the event that the original CEC was lost. Company also has to submit a Lost Document Letter to obtain a Police Report (a required document for this service. Navigation: 1. Indicate whether a Police Clearance is Obtained (Choosing No would invalidate the request)

2. Enter the Employee ID in the field. Alternatively, you can use the lookup icon to search for a specific ID by using different search criteria.

3. Specify the request/ additional information for DMCC (Optional)

4. Click on save request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

Attestation: Employment Contract

-6-

User Management
Dubai Trade ____________________________________________________________________________ This service is used for contracts to be attested (certified and stamped) by DMCC. Customer would need three sets of the EC to be submitted to DMCC. Navigation:

1. Enter the Employee Number or the Post Number by clicking on the magnifying glass next to their fields then searching for the appropriate entry using the given criteria. Entering both will not be taken in by the system.

2. Specify Reason for Request/Additional Information from DMCC. This is an optional field that can be used to specify special cases/information for DMCC.

3. Click on save request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

Employment Contract

-7-

User Management
Dubai Trade ____________________________________________________________________________

Amend Employment Contract

This service is used to amend salary, designation and allowance of an employee. The new DMCC contract is 4 pages long. Bank Guarantee has to be adjusted accordingly for Salary Amendments. Navigation:

1. Enter Employee Number by clicking on the magnifying glass next to the field and then searching using any of the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title and Nationality.

2. Wait for the rest of the details to populate automatically after selecting Employee Number. 3. Enter the New Salary information.

4. Then click on Save for future action or Submit to Approver (If Entry User) / Submit to Free Zone (If Approver User).

-8-

User Management
Dubai Trade ____________________________________________________________________________

Apply for Employment Visa

This service is used to apply for an Employees Employment Visa. First, we need to consider a few things about this service. An Employment Visa has 2 parts: The Entry Permit and the Residence Visa. Navigation 1. Entry Permit and Residence Permit Urgency will default to Urgent

2. Indicate whether the person would need Visa Amendment. This is only if the person is already in the UAE and to be able to prevent exit.

3. Enter or Select required information in the following fields: Title, Given Name, Last Name, Short Name (Enter First Name in this field if there is no Short Name in the Passport), Sex, Place of Birth.

4. Enter Country of Birth by clicking on the magnifying glass icon next to the field

On the pop-up window Enter at least one full or partial search criteria. (Entering Ind matches both India and Indonesia) 5. Enter Employees Date of Birth by clicking on the Calendar Icon next to the field -9-

User Management
Dubai Trade ____________________________________________________________________________

Select the month and year from the appropriate drop downs and finish the selection by clicking on the day. 6. Enter Present Nationality and previous nationality: Some Employees would have been issued new passports or have been granted citizenship/ naturalization in another country. It is mandatory to indicate the current nationality of the New Employee.

7. Enter Point of Origin: This is not mandatory. Input the Employees country of origin in the field.

8. Bank Guarantee Waived (For Managerial positions only). Choose whether to waive the employees Bank Guarantee by indicating the appropriate selection. Bank guarantee is Basic Salary x 1.5 + One way air ticket.

9. Select Religion and Marital Status: Use the drop down box to select the appropriate entry

10. Enter Qualifications: enter the employees educational attainment/degree on the field. Education certificates will be required by DMCC. Search for the value by clicking on the magnifying glass icon next to the field then enter at least one full or partial search criteria. (Entering Ind matches both India and Indonesia

- 10 -

User Management
Dubai Trade ____________________________________________________________________________ Choose the closest entry that matches the employees educational background. 11. Choose Languages Spoken. Choose the languages known by the employee using the drop down box. Only the first field is mandatory.

12. Select Job Title by clicking on the magnifying glass icon and searching from the pop up window that appears

13. Enter Basic Monthly Salary. Basic Salary is the employees salary minus all allowances.

14. Indicate whether Food is provided. If an Allowance is provided, indicate the value (AED) in the field below.

15. Indicate whether Accommodation is provided. If yes, then choose whether it is Family or single in the dropdown. If Allowance, indicate the value of the allowance (AED) in the field below.

16. Indicate whether Transport is provided. If an Allowance is provided, enter the value (AED) in the field below.

- 11 -

User Management
Dubai Trade ____________________________________________________________________________ 17. Declare any other allowances your company provides

18. Enter Passport Number.

19. Enter the Passport Place of Issue. (The city in the country where the passport was issued)

20. Enter the Passport Country of Issue

21. Input Passport Date of Issue and Expiry. Passport must be valid for a minimum of 6 months.

22. Enter Permanent Native Address (Address in Home Country)

23. Enter Permanent Native Country

24. Choose whether the Employee is currently inside the UAE or now. If you chose the Yes in the visa amendment selection, then it follows that the person is inside the UAE.

- 12 -

User Management
Dubai Trade ____________________________________________________________________________ 25. If the person is inside the UAE, select his/her appropriate visa type in the dropdown below.

26. Specify the reason for the request/additional Information for DMCC (Optional)

27. Click on Save request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry)

- 13 -

User Management
Dubai Trade ____________________________________________________________________________

Correct EVEP
Use this service if you need to request correction of the details on an employee's Entry Permit (spelling of the employee's name, for example). Navigation:

1. Indicate Urgency of the Request

2. Specify whether the mistake happened on the customer side or not (Charges will vary based on DMCCs verification)

3. Click on the magnifying glass icon to and search for the Entry Permit Number using one of the following criteria: Entry Permit Number, First Name, Last

- 14 -

User Management
Dubai Trade ____________________________________________________________________________ Name, Passport Number, Nationality, job Title and/or Entry Permit Issue/Expiry Date.

4. After entering the Entry Permit Number, wait for the rest of the details to populate then change the information in the fields that need to be corrected. 5. Click on Save Request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

Renew EVEP
And Entry Permit has 60 days validity for the new hire to enter the UAE. If the employee fails to enter within 60 days, then the entry permit has to be renewed with DMCC. Use this service to request the renewal of either a Visit Visa Entry Permit or an Employment Entry Permit. You can renew both permits a maximum of two times. Navigation:

1. Indicate the Urgency of the Request.

2. Enter the Entry Permit Number by searching using any of the following criteria: Entry Permit Number, First Name, Last Name, Passport Number, Nationality, Job Title and Entry Permit Issued/Expiry Date.

- 15 -

User Management
Dubai Trade ____________________________________________________________________________ 3. Specify the Reason for the Request or give additional information for DMCC (Optional)

4. click on Save request for later action or Submit to Free Zone(Approver) or Submit to Approver (Entry)

Apply for EVEP after 2 Renewals

Use this service to request a new Employment Visa Entry Permit after a new employee's Employment Visa Entry Permit has already been renewed twice. In this case you need to request a new Employment Visa Entry Permit because you cannot renew an existing permit more than twice. Navigation:

1. Indicate the Urgency of the Request

2. Enter the Entry Permit Number by clicking on the magnifying glass icon and search for it using the following criteria Entry Permit Number, First Name, Last Name, Passport Number, Nationality, Job Title Entry Permit issued/expiry date.

3. Click on Save request for later action or Submit to Free Zone(Approver) or Submit to Approver (Entry).

- 16 -

User Management
Dubai Trade ____________________________________________________________________________

Letter Request
These are NOCs and Salary Letters that are available for DMCC companies and employees which can be requested through the Dubai Trade Portal Each request generates a Single Original Copy. If more than one original copy is required, then select the letter type again and submit accordingly. Inputs are mandatory for all Letters. They can be entered by clicking on the 'Inputs' corresponding for that Letter Type. Any correction in Input values shall be saved and updated. only upon clicking "Submit for Approval" in the case of Data Entry User and "Submit to DMCC" for Data Approving User without exiting the particular request option.

Navigation:

1. Click on Create New Request on the Service Main Screen

2. This will bring you to the page where different types of letters can be requested.

- 17 -

User Management
Dubai Trade ____________________________________________________________________________

3. Click on the Letter that you are requesting for:

- 18 -

User Management
Dubai Trade ____________________________________________________________________________

A. DMCC Trade License NOC- Arabic: This Letter is addressed to the Economic Department, Dubai Municipality, Finance Ministry, Chamber of Commerce or any Free Zone Authority. This letter is required to open a new company outside of DMCC.

a. b.

Choose where the letter is Addressed To Choose the Emirate

B. Letter to Abu Dhabi Security Passes Office- Arabic - Use this service to request a letter in order for any employee to visit oilfields and related government sites in Abu Dhabi.

- 19 -

User Management
Dubai Trade ____________________________________________________________________________

a.

b. c. d. e. f.

Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title or Nationality Specify the Place to Visit in Abu Dhabi Enter Name of the Visiting Company Enter Visit Starting Date by clicking on the calendar icon next to the field and picking the date. Select the Number of Months of the Visit from the dropdown. Specify the Reason for Request(Optional)

C. Letter to Consulate or Embassy Arabic: This is used to obtain a No Objection Letter to secure approval from a consulate or embassy to travel (obtain a visa) to their country. This letter is required by some consulates or embassies.

a. Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, Nationality or Basic Salary Greater Than. b. Select whether it is addressed to Consulate or Embassy

- 20 -

User Management
Dubai Trade ____________________________________________________________________________ c. Select the Consulate/Embassy Name (Country) d. Select the Visa Type e. Select if Normal or Multiple Entry f. Select Final Destination, If Transit Visa g. Specify the Reason for Request (Optional) D. Letter to Consulate or Embassy English. This is the same as the above letter, except that this letter is written in the English Language.

E.

Letter to Consulate or Embassy of SCHENGEN countries- English This letter is used to obtain an entry visa into SCHENGEN countries

F. Letter to Police on Lost Documents Arabic: This service is used for requesting the Police Department to provide a lost document report. . The Police Department will issue reports for lost CECs, Identity Cards, Passports or Entry Permits.

a.

b. c. d.

Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, or Nationality Select the Type of Missing Document from the dropdown Enter the Name of the Police Station Select the Emirate - 21 -

User Management
Dubai Trade ____________________________________________________________________________ e. Enter the Date when the document was lost by clicking on the calendar icon and choosing the appropriate date. f. Enter the Place where the Document was lost. g. Specify the Reason for Request G. Letter to Road Transport Authority (New Vehicle Registration) Arabic: This service is used to apply for new vehicle registration as well as renewing. Registration only applies to saloon cars and vehicles up to three tons.

a.

b. c. d. e.

Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, or Nationality Select Vehicle Registration or License category from the dropdown Select Applicable Country (For Conversion) Choose the Vehicle Type from the dropdown Specify Reason for Request

H. Letter to Road Transport Authority Arabic: This service is used to apply for driving instructions/driving. Do not use this service if you are applying for a letter regarding vehicle registration.

- 22 -

User Management
Dubai Trade ____________________________________________________________________________

f.

g. h. i. j.

Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, or Nationality Select Vehicle Registration or License category from the dropdown Select Applicable Country (For Conversion) Choose the Vehicle Type from the dropdown Specify Reason for Request

I. Letter to UAE Port Authorities for Pass Clearance Arabic : This service is used to obtain a No Objection Certificate to visit ports in the UAE outside of DMCC for the purpose of shipping goods to them

- 23 -

User Management
Dubai Trade ____________________________________________________________________________

a.

b. c. d. e. f.

Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, or Nationality Select the Name of the Port from the dropdown list Specify the Name of the Ship Enter the Start Date by clicking on the calendar icon next to the field and choosing the appropriate date from the pop-up Select the Duration of Visit from the dropdown Specify the Reason for the Request/ Additional information for DMCC

J. Salary Certificate to Bank English: This service is used to open a bank account or to avail of any other bank services.

a.

b.

c. d.

Enter Employee Number by clicking on the magnifying glass icon and search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, Nationality or Basic Salary Greater Than. Enter the Bank Name by clicking on the magnifying glass icon and searching for the appropriate Bank Name from the pop-up window. Enter the correct Bank Address Choose Emirate from the dropdown

- 24 -

User Management
Dubai Trade ____________________________________________________________________________ e. Specify the Reason for Request K. Salary Certificate to Consulate or Embassy Arabic : This service is used to request for salary certificates to be presented to consulates or embassies in order to apply for visas to their countries

a.

b. c. d.

Enter Employee Number by clicking on the magnifying glass icon and search using one of the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, Nationality or Basic Salary Greater Than. Select Addressed to Consulate or Embassy Select Consulate or Embassy name from the dropdown list Specify the reason for request

- 25 -

User Management
Dubai Trade ____________________________________________________________________________ L. Salary Certificate to Consulate or Embassy English. Same as above document, except that this letter is written in the English language.

M. Salary Certificate to Government Agency Arabic: This service is used to apply for salary certificates to be used for government departments.

a.

b. c. d.

Enter Employee Number by clicking on the magnifying glass icon and search using one of the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, Nationality or Basic Salary Greater Than. Select the Government Agency the Letter is Addressed to from the dropdown list Select the Emirate Specify Reason for Request (Optional)

N. Service Certificate English: This service is used to apply for a service certificate or employment certificate. A Service Certificate is written proof of employment with a company,

- 26 -

User Management
Dubai Trade ____________________________________________________________________________ a. Enter Employee Number by clicking on the magnifying glass icon and search using one of the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title, Nationality or Basic Salary Greater Than. b. Select whether it is addressed to a consulate or an embassy from the dropdown list. c. Select Consulate or Embassy name from the dropdown list. d. Specify the Reason for Request/ Additional information for DMCC

4. Click on Save Request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

Declare Absconder
Use this service to declare that an employee under your sponsorship has absconded from the company.

Navigation:

1. Enter the Visit Visa/Entry Permit/CEC Number by using the magnifying glass icon next to the field and doing a search: a. Indicate the Document Type to be searched for (Visit Visa, Entry Permit or CEC b. Search using any of the the following criteria: Document Type Number, First Name, Last Name, Passport Number, Job Title and/or Nationality. c. Click on Search to display result - 27 -

User Management
Dubai Trade ____________________________________________________________________________

2. Specify the reason for request/give additional information for DMCC.

3. Click on Save request for later action or Submit to Free Zone(Approver) or Submit to Approver (Entry).

Employee Local Transfer within DMCC

Use this service to request the transfer of an employee sponsored by a DMCC company to your company (inside DMCC). This service does not apply where you wish to transfer employees sponsored by companies outside DMCC to your company inside DMCC. Note that: While transferring Employment Visa within DMCC, the employees CEC number will remain the same. New Company has to make sure that the CG/BG amount is sufficient for a new employee

Navigation:

- 28 -

User Management
Dubai Trade ____________________________________________________________________________

1. Enter Employee Number from the Previous Company

2. Enter Previous Company name by clicking the magnifying glass icon next to the field and doing a search using the following criteria: Account Number or Account Name

3. Enter Passport Number (Only if PP number has changed) 4. Enter Passport Expiry Date (Only if PP has changed)

5. Enter job title by clicking on the magnifying glass and doing a search using Job Title as the criteria. Click on the appropriate Job Title to fill out the field. (Optional)

- 29 -

User Management
Dubai Trade ____________________________________________________________________________

6. Indicate Basic Monthly Salary

7. Select the Employees joining date using the calendar icon next to the field

8. Indicate whether food is provided:

a. Specify whether Yes, No or Allowance b. If it is an Allowance, indicate the amount (AED) in the field below

9. Indicate whether Accommodation is provided:

a. If Yes, then select the Type of Accommodation b. If Allowance, enter the amount (AED) in the field below.

10. Indicate whether Transportation is provided.

- 30 -

User Management
Dubai Trade ____________________________________________________________________________

a. Specify Yes, No or Allowance b. If Allowance, indicate the amount in the field below. 11. Specify the Reason for Request/ Give Additional information to DMCC. (Optional)

12. Click on Save Request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

DMCC Apply for Permanent Access Card

Use this service to request a Permanent Access Card for an employee who is not sponsored by DMCC. These cards are gate passes with a validity of one year or more, (or three year optional) allowing the non-sponsored employee to enter DMCC to visit your company. Permanent Access Cards are issued only to employees of your sister/parent concerns, registered outside DMCC and operating anywhere in the UAE. This will count against your companys allowed number of visas. Navigation

- 31 -

User Management
Dubai Trade ____________________________________________________________________________

Procedure:

1. Select Title From the Dropdown.

- 32 -

User Management
Dubai Trade ____________________________________________________________________________

2. Enter Given Name, Middle Name (Optional) and Last Name.

3. Enter Select the Present Nationality by clicking on the magnifying glass icon instead of typing in the field

Search for the Nationality in the pop-up window that appears.

4. Select Religion from the dropdown box.

5. Enter the Place of Birth and Origin (Optional)

- 33 -

User Management
Dubai Trade ____________________________________________________________________________ 6. Enter Date of Birth by clicking the calendar icon and choosing the appropriate date.

7. Select Marital Status from the dropdown.

8. Select the Card Validity (This is, by default, 1 year)

9. Select Job Title by clicking on the magnifying glass

10. Select the appropriate title from the window that pops-up.

11. Input Passport Number

12. Enter the Passport Date of Issue and Date of Expiry. Click on the calendar icon to the left of the field

13. Pick the appropriate date from the small calendar pop-up.

- 34 -

User Management
Dubai Trade ____________________________________________________________________________

14. Enter the employee passports Place of Issue

15. Choose the Passports Country of Issue by clicking on the magnifying glass icon next to the field.

16. Search and choose the correct country from the pop-up window that appears.

17. Indicate if the employee is of executive status:

18. Enter the employees Permanent Native Address

- 35 -

User Management
Dubai Trade ____________________________________________________________________________ 19. Enter the employees Post box Number or Postal Code (whichever is applicable).

20. Enter the employees Permanent Native City

21. Enter the Permanent Native Country by clicking on the magnifying icon next to the field.

Then search for the Permanent Native Country from the pop-up window that appears.

22. Enter the Name of the Sponsoring Company

23. Enter Address.

24. Select the Emirate from the drop-down box.

25. Enter the companys employers Post Office Box Number / Postal Code.

- 36 -

User Management
Dubai Trade ____________________________________________________________________________

26. Specify a Contact Name

27. Specify the Reason for Request or give additional information for DMCC.

28. Click on

to save the request for future action. Click to submit the request to the Free Zone for processing.

Renew Permanent Access Card

This service renews an expiring Permanent Access Card. PACs are valid for up to 1 year.

- 37 -

User Management
Dubai Trade ____________________________________________________________________________

1. Indicate whether courier collection/delivery is required

2. Enter the PAC Number that needs to be renewed or search for it with one of the following criteria: via Card Number, First name, Last Name, Passport Number, Nationality, Job Title or Card Expiry Date.

3. Specify the reason for request and/or additional information. (Optional)

4. Click on Save Request or Submit to Free Zone(Approver) or Submit for Approval (Entry)

Cancel Permanent Access Card

This service is used to cancel PACs that are no longer in use

- 38 -

User Management
Dubai Trade ____________________________________________________________________________

Procedure: 1. Indicate whether Courier Collection is required.

2. Enter the PAC Number that needs to be cancelled or search for it by clicking on the magnifying glass next to the search field.

Then, On the Pop-up that appears, use the following search criteria: Card Number, First name, Last Name, Passport Number, Nationality, Job Title or Card Expiry Date.

3. Specify the reason for the request or give additional information (mandatory) - 39 -

User Management
Dubai Trade ____________________________________________________________________________

4. Click on for future action or the request to the Authority

to forward

Cancel Permanent Identity Card

Use this service for Permanent Identity Cards that are no longer in use Procedure: 1. Indicate whether Courier Collection is required.

2. Enter the PIC Number that needs to be cancelled or search for it by clicking on the magnifying glass next to the search field. On the Pop-up use the following search criteria: Card Number, First name, Last Name, Passport Number, Nationality, Job Title or Card Expiry Date.

3. Specify the reason for the request or give additional information (mandatory)

- 40 -

User Management
Dubai Trade ____________________________________________________________________________ 4. Click on Save Request or Submit to Free Zone(Approver) or Submit for Approval (Entry)

Renew Permanent Identity Card

Use this service to request renewal of Permanent Identity Cards which are nearing expiry or have already expired. Procedure:

1. Indicate whether courier collection/delivery is required.

2. Enter the PIC Number that needs to be renewed or search for it via Card Number, First name, Last Name, Passport Number, Nationality, Job Title or Card Expiry Date.

3. Specify the reason for request and/or additional information. (Optional)

4. Click on Save Request or Submit to Free Zone(Approver) or Submit for Approval (Entry)

- 41 -

User Management
Dubai Trade ____________________________________________________________________________

Permanent Identity Card

Apply for Permanent Identity Card Use this service to request a Permanent Identity Card for your employees who are under their father/husband/wife's sponsorship (not sponsored by DMCC). You must present a non-sponsored contract for the employee(s) in order to process this card. Procedure:

1. Select Title From the Dropdown Menu.

2. Enter Given Name, Middle Name (Optional) and Last Name.

3. Select Religion from the dropdown box

4. Enter the Place of Birth (Optional)

5. Enter Date of Birth by selecting the calendar icon and choosing the appropriate date from the pop-up window.

- 42 -

User Management
Dubai Trade ____________________________________________________________________________ 6. Select Marital Status from the dropdown.

7. Select the Card Validity (This is, by default, 1 year)

8. Select Job Title by clicking on the magnifying glass and selecting the appropriate title on the search menu

9. Input Passport Number

10. Input Passport Date of Issue and Date of Expiry. Click on the calendar icon to the left of the fields then pick the appropriate date from the small calendar popup.

11. Choose the Passports Country of Issue by clicking on the magnifying glass icon next to the field. Search and choose the correct country from the pop-up.

14. Indicate if the employee is of executive status.

15. Enter Permanent Native Address, Permanent Native PO Box, Permanent Native Zip Code and Permanent Native City. Choose Permanent Native Country by clicking on the magnifying glass icon and selecting from the small pop - up window that appears.

- 43 -

User Management
Dubai Trade ____________________________________________________________________________

16. Enter the Employees Sponsor Details:

a. Sponsors Name

b. Passport Number

c. Passport Date of Issue and Date of Expiry - Choose entry from calendar

d. Relationship- Select from dropdown box

e. Sponsor Address

- 44 -

User Management
Dubai Trade ____________________________________________________________________________ f. Emirate - Select from the dropdown box

g. Post box No/ Postal Code

17. Specify the Reason for the Request or give additional information to DMCC.

18. Click on SAVE to save request (a), SUBMIT to FREEZONE or SUBMIT to APPROVER (b) when finished.

Cancel Employee Residence Permit

Use this service to request cancellation of an employee's Employee Residence Permit after an employee has resigned or been terminated from your company. Note that if your Employees residence permit is not yet stamped, you have to enter the Employment Visa SR Number in the Service request number field for cancellation. Notes: Dependents Visa should be cancelled prior to canceling employees Residence Permit. Applicant has 30 days grace period after RP cancellation provided the RP was valid at the time of cancellation.

Navigation:

- 45 -

User Management
Dubai Trade ____________________________________________________________________________

1. Enter the Employee Number by clicking on the magnifying glass icon next to the field and doing a search using the following criteria: Employee Number, First Name, Last Name, Passport Number, Job Title or Nationality.

OR Enter Service Request Number (If Applicable) by searching using the following criteria: Service Request Number or Employee Name.

2. Indicate if the Employee is in the UAE by selecting appropriate entry in the dropdown

3. Select the Cancel Reason using the dropdown

4. Click on Save request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

- 46 -

User Management
Dubai Trade ____________________________________________________________________________

Transfer Employee RP into New Passport

This service is used to create requests to transfer Residence Permits from their old passports to a new one. This is the case when they have lost and then subsequently acquired a new passport, obtained a new passport or if the employee has changed nationalities. Navigation:

1. Enter the Employee Number

2. Enter Employees Passport Number

3. Enter the Passports Place of Issue (As per whats written in the passport).

4. Enter the Passports Country of Issue by clicking on the magnifying glass icon next to the field and doing a search in the field Country of Issue.

5. Enter Passport Issue and Expiry date in the respective fields by clicking on the calendar icon next to the fields and then picking the correct dates from the calendar pop-up. - 47 -

User Management
Dubai Trade ____________________________________________________________________________

6. Specify the Reason for Request and/or give additional information to DMCC (Optional). 7. Click on Save request for later action or Submit to Free Zone (Approver) or Submit to Approver (Entry).

Summary Information - Reports

This page displays the available reports that can be requested from Dubai Trade. This guide details all the reports found in Dubai Trade and the navigation steps to generate these reports. This Manual comes in 2 parts. The first is how to request refresh or generate a specific report, the second is how to download these reports. Go to Summary Information>Reports This screen appears:

- 48 -

User Management
Dubai Trade ____________________________________________________________________________

Description lists the names/types of the reports that can be generated. Last Generated On is the date of the last request or report generated from the report type. View Status is used to view the status of a requested report. It usually takes a period of not more than 24 hours for the report to be generated after a request refresh. Request Refresh is used to generate a desired report from the list.

I. Generating and Requesting the Reports

There are five different reports that can be generated. These documents are in pdf Format. These are:

Certificate of Payment for Free Zone Employees - All companies under DMCC
are required to submit this report to DMCC before the 15th of every month. This document contains a list of all your companys employees who must sign as a guarantee that they have received their emoluments for the specified month on the certificate. Navigation: 1. In the Certificate of Payment for Free Zone Employees row, Click on Request Refresh in the Available Reports page.

2. Certificate of Payments for Free Zone Employees page appears

- 49 -

User Management
Dubai Trade ____________________________________________________________________________

3. Select the desired Month of Payment from the Drop Down menu. 4. Enter the Year of Payment in the Field below.

5. Click on to generate the report. The report will be available for download within 24 hours after placing a request refresh. 6. Click on to go back to the Available Reports page.

Document Expiry Report - This Document is used to view the expiry date of your
employees Company Employment Card, Health Card, Passport or Residence Permit. Navigation: 1. In the Document Expiry Report row, Click on Request Refresh 2. Document Expiry Report Page appears

3. Click on the calendar icon next to Expiry Date and choose the document expiration date in the pop-up calendar.

- 50 -

User Management
Dubai Trade ____________________________________________________________________________

4. Select the document, whose expiry date you want to view from the drop down box.

5. Click on to generate the report. The report will be available for download within 24 hours after placing a Request Refresh. 6. Click on to go back to the Available Reports page.

Statement of Account Non-Portal - This report lists all your companys manual or over-the-counter transactions with DMCC. 1. In the Statement of Account (Non-Portal) row, click on Request Refresh 2. Statement of Account (Non-Portal) Page appears

3. Click on the calendar icon next to the Statement date field then pick a date from the pop up calendar that appears

- 51 -

User Management
Dubai Trade ____________________________________________________________________________

4. Click on to generate the report. The report will be available for download within 24 hours after placing a Request Refresh. 5. Click on to go back to the Available Reports page.

Invoice - In the past DMCC would fax or deliver their invoices to customers. Now,
Invoices from DMCC could be obtained online through Dubai Trade. DMCC would just email the invoice number and customers can request the document online. Navigation 1. On the Invoice row, click on Request Refresh 2. The Invoice Page will appear

3. Enter the Invoice Number in the required field.

4. Click on to generate the report. The report will be available for download within 24 hours after placing a Request Refresh.

- 52 -

User Management
Dubai Trade ____________________________________________________________________________ 5. Click on to go back to the Available Reports page.

Service Availed Against Portal Deposit - this report lists all transaction for
requests that have been made in Dubai Trade and their corresponding charges. Navigation 1. On the Service Availed Against Portal Deposit, click on Request Refresh 2. 3. The page for this service appears

4. Specify the start of the statement period by selecting the month from the From Month drop down menu 5. Specify the start year by entering the value on the From Year field. 6. Specify the end of the statement period by selecting the month from the To Month drop down menu 7. Specify the end year by entering the value on the To Year field.

8. Click on to generate the report. The report will be available for download within 24 hours after placing a Request Refresh. 9. Click on to go back to the Available Reports page.

II. Downloading the Reports

These steps will detail the steps on how to download the requested reports

- 53 -

User Management
Dubai Trade ____________________________________________________________________________ 1. On the corresponding row of the desired report, click on View Status to check if the report is ready for download.

2. The Request Status page appears.

3. On the Download column, this will show either<?>, if the requested reports is still in process or 4. If the report is ready, click on want to Open, Save or Cancel. , if the report is ready to be downloaded. , system will then prompt if you

5. Click on Open to view the pdf file or Save to save the report to your computer.

View All Requests

This page displays a list of requests from all DMCC services that has been Saved by yourself or Sent for Approval by Data Entry user. Navigation: - 54 -

User Management
Dubai Trade ____________________________________________________________________________ Click on Summary Information in the service menu. Then Click on View All Requests

The screen appears where you can view the requests. You can view the details of these requests by clicking on the SR Number or the Details button. This will take you to the request form where you can view or edit the specific details.

On the View All Services page, you may also , . and

, or

Temporary Access Card

Apply for TAC Use this service to request Temporary Access Cards. These cards are DMCC gate passes with one month validity. Temporary Access Cards are used by people visiting your companies in DMCC. Procedure: 1. Mark the Urgency of the Request.

2. Courier Delivery/Collection Required? Tick the appropriate selection

3. Select Title From the Dropdown. - 55 -

User Management
Dubai Trade ____________________________________________________________________________

4. Enter Given Name, Middle Name (Optional) and Last Name.

5. Select Religion from the dropdown box.

6. Enter the Place of Birth (Optional)

7. Enter Date of Birth by selecting the calendar icon and choosing the appropriate date from the pop up calendar

8. Select Marital Status from the dropdown.

9. Select the Card Validity (this ranges from 2 to 5 months)

10. Select Job Title by clicking on the magnifying glass and selecting the appropriate title on the search menu.

- 56 -

User Management
Dubai Trade ____________________________________________________________________________

11. Input Passport Number

12. Input Passport Date of Issue and Date of Expiry. Click on the calendar icon to the left of the fields then pick the appropriate date from the small calendar popup.

13. Choose the Passports Country of Issue by clicking on the magnifying glass icon next to the field. Search and choose the correct country from the pop-up. `

15. Enter Permanent Native Address, Permanent Native PO Box, Permanent Native Zip Code and Permanent Native City. Choose Permanent Native Country.

16. Enter the Employees Sponsor Details: h. Sponsors Name

i. j.

Passport Number Passport Date of Issue and Date of Expiry - Choose entry from calendar

- 57 -

User Management
Dubai Trade ____________________________________________________________________________ k. Relationship- Select from dropdown box l. Sponsor Address

m. Sponsor Contact name

n. Emirate - Select from the dropdown box

o. Post box No/ Postal Code

17. Specify the Reason for the Request or give additional information to DMCC. 18. Click on SAVE to save request SUBMIT to FREEZONE or SUBMIT to APPROVER when finished.

Visit Visa
Apply for Visit Visa Approval
Use this service to apply for a Visit Visa Entry Permit for new employees to enter the UAE from overseas. On the Service Menu, click on Visit Visa > Apply for VV On the Service Main Screen, click on will appear . The service request form

- 58 -

User Management
Dubai Trade ____________________________________________________________________________ Navigation 1. Enter the employees Given Name, Middle Name (Optional), Last Name and Short Name. Note that if there is no Short Name in the passport, entering the First Name in this field will do.

2. Select the correct gender of the employee

3. Enter the Place of Birth in the field. 4. Input the Country of Birth by clicking on the magnifying glass icon next to the field

And selecting the correct country from the pop-up menu that appears

- 59 -

User Management
Dubai Trade ____________________________________________________________________________ 5. Enter the Applicants Date of Birth by clicking on the calendar icon next to the field

6. And choosing the correct date from the pop-up calendar that appears.

7. Enter the employees Fathers Name and Mothers Name

8. Enter the Husband Name (Only If Applicable)

9. Enter the employees Present Nationality by clicking on the magnifying glass icon next to the field

10. And searching for the appropriate country.

- 60 -

User Management
Dubai Trade ____________________________________________________________________________

11. Search and select the employees Previous Nationality only if it is different from the Present Nationality.

12. Select the employees religion from the dropdown box

13. Select the employees Marital Status

14. Enter the employees Qualification by clicking on the magnifying glass icon

15. and selecting the appropriate Qualification from the pop up window that appears

- 61 -

User Management
Dubai Trade ____________________________________________________________________________

16. Select the Languages spoken (at least 1 must be selected)

17. Enter the job title by clicking on the magnifying glass next to the field

Select the appropriate title from the pop-up window that appears. Note that the job title must be exact as this will be the title stamped on the employees Residence Permit.

18. Enter the employees Passport Number (Spaces will be read by the system as characters, so make sure to enter the number exactly as it appears on the passport).

- 62 -

User Management
Dubai Trade ____________________________________________________________________________

19. Enter the Passports Place of Issue

20. Select the Passport Country of Issue by clicking on the magnifying glass icon

And selecting from the pop-up window that appears

21. Passport Date of Issue and Date of Expiry should be selected by clicking on the calendar icon next to the field

And selecting from the pop up that appears

- 63 -

User Management
Dubai Trade ____________________________________________________________________________

22. Enter the employees Permanent Native Address.

23. Enter the Permanent Native PO Box/ZIP Code if there are any

24. Enter the Employees Permanent Native City

25. Enter the employees Permanent Native Country.

26. Select whether the Employee is currently inside the UAE or not.

27. State the Reason for the Request and Additional Information to DMCC (Required).

28. 29. On the Table below. Enter if employee is accompanied by any dependents.

30. Enter the Full Name, Place of Birth and select the Country of Birth. Select the Sex/Gender of the dependent from the drop down menu and, finally select the Relation with the employee from the dropdown menu. - 64 -

User Management
Dubai Trade ____________________________________________________________________________

31. Click on

to save the request for future action or click on to forward the request to the Free Zone.

- 65 -