Decision Matrix for Alfresco Enterprise or Community & Traditional ECM

Why Alfresco? What makes Alfresco different? Which ECM solution is right for me?

Enterprise Principles

Offer Commercial Service Level Agreements (SLAs) Enterprise customers receive fixes as a priority Extensions and integrations to proprietary products are

part of Enterprise Extensions to manage or monitor highly-scalable or highly available systems are part of Enterprise http://newton.typepad.com/content/2009/03/building-a-stronge

ECM Requirements
Traditional ECM Stability Agreed SLAs Platform Support Scalability / Availability Sys Config & Mmgt Storage Policies Indemnity / Warranty Lower Cost Enterprise Adoption Open Process Alfresco Enterprise Alfresco Community Daily Build Forums Open Source

(Limited)

(Upfront & High) (Limited) (Closed)

Agreed SLAs
Alfresco Community

No Alfresco SLA
o

Alfresco Enterprise

Support
o

Community Forums

Contractual SLAs (Gold, Platinum, & Diamond) Guaranteed availability of resources Call tracking and bug prioritisation

o o

No Alfresco SLA
o o

Bug tracking
o o

Self or Community Fix Wait for code role up

Bug fixing / Service packs Patch distribution (with back porting)

None Provided Wiki Documentation None Provided Access to Community Edition

Support Portal Enterprise Documentation Indemnity and Warranty Access to Enterprise Edition

World Wide Support

Follow the Sun
Austin Maidenhead Sydney

Support Portal

Licences Systems Heartbeat Proactive Notification Documentation

o o

Support Handbook Enterprise Documentation

Knowledgebase Search

Platform Support

Enterprise Edition

OS - Linux, Windows, Solaris Data Base - MySQL, Oracle, PostgreSQL, MSSQL Server, DB2 Application Server Tomcat, JBoss, Oracle, Weblogic, Websphere Authentication - Alfresco, OpenLDAP, NTLM, Sun One Directory Server, Active Directory, Kerberos, JASS Browser - Firefox, IE, Safari

OS - Linux Data Base - MySQL Application Server Tomcat

Community Edition

Authentication - Alfresco, OpenLDAP

Browser - Firefox

Scalability and Availability

Clustering Easy to configure clustering Configure system for:

o o o

Horizontal = Lower cost High availability Scalability

Administration System Management JMX Monitoring

Administration and Monitoring for production systems Supports JMX standard. Supports most JMX clients
o

Jconsole (ships with JDK), Hyperic, HO OpenView Database connections Memory usage Alfresco Subsystems

Monitor
o o o

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Administration System Configuration Runtime Administration

Alfresco Subsystems
Authentication o Synchronization for User Directory Integration o File Server (inc. CIFS, FTP and NFS) o Transformation Service (i.e. OpenOffice, ImageMagick) o IMAP Server o WCM Deployment Receiver Start, Stop and Configure subsystems Cluster aware without shutting down Alfresco
o

11

Administration System Management Indexing Check

Run time index check Check for consistence Fix errors on the fly No server restarts required

SystemReporting
Report on on comprehensive environment, installation and configuration data Diagnostic Dump
o o

Issue resolution Communicate with support

Minimize downtime, easier troubleshooting, lower internal maintenance and support costs. 12

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Storage Policies

AKA Information Lifecycle Management (ILM) Dynamic storage based on business policies / lifecycle rules
o
Policy Rules

SSD $$$

Policy Rules

FC Drives $$

i.e. Current versions on fast (expensive) drive. Superseded versions on slower (cheaper) drives. Define business rules

SATA Drive $

Reduced cost without impacting performance

Open Process

Production Scanning Kofax Release Script Capture paper documents Supports both adhoc and bulk scanning Full document profiling
o o

Metadata tagging and validation Integration to pull meta data from external databases

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Alfresco Enterprise

Designed to be the lowest cost way to rollout to the Enterprise Alfresco is in a unique position to offer this service
o o

Skills We developed 95% of the product Customer Base We can offer this level of service at the lowest cost due to the size of our customer base

Certified Partner Network

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Health Warning Uncertified Systems Integrator + Community = High Risk & High Cost

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Which ECM Solution?

Enterprise Edition Community Edition

Supported Solution Mission Critical Patches and Updates Production Deployment Certified Partners

Free Solution Non-Mission Critical Have Time/Skill to Fix Issues Review Next Enterprise Version Open Source

Open Source

The open platform for social content management.