P O Box 97, Marton 4741 81 Mill Street, Marton 4710

Sarah Jane Hill

Experience November 2011 Current KSG Corporation Cleaner Commercial Cleaner for sites in Bulls. Uses a 5 step process for cleaning at local meat plant.

Home: 06 327 6988 Mobile: 027 376 9365 Email: sjhill@windowslive.com

April 2010 October 2011 Mobil Bulls Cashier To operate sales desk Fill LPG Cylinders General forecourt and shop duties

Bulls

July 2009 August 2009

Accor Advantage Plus

Palmerston North

Loyalty Sales Consultant Sales Experience Customer Service Skills Call Centre Experience To sell Accor Hotel Membership packages April 2008 July 2009 Customer Service Skills Ability to deal with difficult persons Call centre experience Operate and answer 0172 International Directory Assistance Teletech New Zealand Palmerston North

International Call Centre Operator

August 2007 April 2008 Customer Service Skills

Sitel New Zealand

Palmerston North

National Call Centre Operator Ability to deal with difficult persons Call centre experience Operate and answer 018 National Directory Assistance

August 2006 - August 2007 Customer Services Officer

Rangitikei District Council

Marton

Kiwi Host Advanced Customer Services Course and Certificate Worked in Customer Services Department, Assets Department and also Records / Archives Department

Image Enhancement Sales Representative To give quotes for cleaning, eg carpets, lino, furniture.

Education

2006 - Current

Massey University

Palmerston North

Working towards a Bachelor of Business Studies through extramural studies part-time.

2004 - 2006

Open Polytechnic

Wellington

Teachers Aid Certificate

2002 - 2003

Stotts Correspondence College

Wellington

Certificate in Child Care

1997 - 2001 University Entrance

Rangitikei College

Marton

National Certificate in Computing Level 2 Higher School Certificate School Certificate in Maths, English and General Science Various unit standards in the Hospitality sector (units: 15892, 15901, 15919, 15891, 15894, 15905, 15906 and 15907.)

Skills Organized and Efficient Can follow well defined procedures and routines Can use personal intuition and am innovative Can diagnose and solve problems A quick learner Team Player Can answer enquiries with quickness Have an ability to learn from mistakes Advanced Customer Service Skills Average typing speed of 42 words per minute Budgeting Skills Cash Handling Skills EFTPOS skills

Accreditations Full Drivers Licence (Class One)

Referees Name: Phone: Type of Reference: Margaret Spriggs 06 353 5110 Work Related

Name: Phone: Type of Reference: Name: Phone: Type of Reference:

Leanne Abbott 027 773 2288 Character Lillian and Trevor Munt 06 327 6712 06 327 7258 Character / Work Related