Sub Code: GE2022 REVIEW QUESTIONS UNIT I & II 1.

. Enumerate various principles of quality management and explain their usefulness to managers. THE TQM framework is dynamic and is fast changing-Critically examine. Describe the benefit of TQM in streamlining the operations of an organization. 4. Discuss the importance of vision, mission and policy statements on quality in organizations. Describe the process of its evolution. Explain the impact on quality due to non-retention of customers. 6. Explain various cost elements in achieving quality in an organization. Demonstrate how to they interact with each other REVIEW QUESTIONS UNIT III 1. Explain why the statistical process control is of utmost significance to the quality ensuring process. 2. What are the types of Control Charts and explain the construction of any one of them?
3. Highlight the meaning, significance and measurement of process capability. 4. What is DMAIC and DMADV? Expalin its steps. 5. Explain the contributions of Bill Smith and explain how it is used in cost saving. 6. Describe the process of process capability measurement. 7. Explain the role of TPM on product life cycle. 8. Detail the steps in the introduction of TPM in an organization. 9. What is Life Cycle Costing? Using example, demonstrate it. 10.BPR a rebirth of scientific management Critically examine. 11.Discuss the criticisms and benefits of re-engineering.

2. 3. 5.

REVIEW QUESTIONS UNIT IV

1. 2. 3. 4. 5. 6. Expalin the role of the customer in ensuring quality in an organization. What is House of Quality? Explain the building process. Explain how the quality function is deployed in organization without hazzles. What is FEMA? Explain the process of analyzing failures. Discuss the complementary nature of reliability and failures using examples. Explain the parameter and tolerance of design methodology in Taguchi technique. 7. Compare and contrast the old and new management tools? Give examples. 8. Detail how benchmarking is arrived at. How the concept of POKA YOKE is used in this?

REVIEW QUESTIONS UNIT V

1. 2. 3. 4. Expalin the procedure of establishing quality system in organizations. Describe ISO 9004 : 2000 and state its scope and applications. Enumerate the guidelines for performance improvements in service sector. Culture place an important role in achieving TQM in organizations Discuss.

5. Describe the various types of leaderships and explain their impact on the employees. 6. Trace the developments in Information Technology over the years. 7. Computers alone do not ensure quality Critically examine. 8. Detail the quality issues related to the information and explain the impact of wrong information on quality ensuring process.