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Personal information
Lucinda Fernanadez
Address(es)
Telephone(s)
+34 91 575 52 73
E-mail(s)
Lucinda_F@nomail.com.es
Nationality
Spanish
Work experience
Dates
Responsible for ensuring that local residents and tourists receive service in a courteous, efficient and polite manner while keeping a professional attitude. Re sponsible for keeping the serving areas, dining rooms, and lobby area clean and sanitary according to company policies and procedures. Recording accurate guest orders with a suggestive selling approach. Must ensure proper food presentation, safety, and sanitation.
Las Cuevas de Luis Candelas Restaurant Cuchilleros 1. Metro Sol Madrid, Spain
Dates
Waitress / Server
Was responsible for greeting and seating guests, recording accurate guest orders , and using a suggestive selling approach. Responsibilities also included comple ting all sidework, stocking, and daily cleaning tasks. Assisted in the preparati on of appetizers, salads, beverages and desserts. Collected payment from guests. Operated and maintained a clean working environment.
Dates
Principle studies included: Advanced Customer Service Skills, Business Communica tions, Business Management, Culinary Preparation Techniques, Food Service Manage ment, Human Resources, Marketing Strategy, Psychology, and Social Psychology. Ma ster's Thesis on Food Service Business Development Strategies.
Dates
Principle studies included: Accounting, Biology, Business Communications, Econom ics, Food Service Management, Geography, Marketing, Strategy and Planning. Secon dary studies included ESL and French Proficiency Skills Courses, Arts and Humani ties, and Liberal Arts.
Mother tongue(s)
Spanish
Other language(s)
Self-assessment
European level
English
French
B2 Independent User B2 Independent User B2 Independent User B2 Independent User B2 Independent User
Excellent interpersonal and verbal communication skills with customers, fellow e mployees, and managers. Ability to smile and display a professional appearance a nd attitude that constantly exemplifies excellence in job performance. Ability a t working well with others while learning and exhibiting a positive outlook.
Skilled at assisting with seating assignments and in the preparation of the rest aurant for service, ensuring cleanliness of the dining area at all times. The ca ndidate will answer phones and take reservations, guide servers and buspersons t o ensure optimum service to guests, answer questions and fulfill guests requests .
Advanced proficiency with all Microsoft Office applications including Excel, Out look, and Word. Also skilled at using QuickBooks Pro for accounting purposes.
Constantly maintain high customer service standards, the handling of cashiering responsibilities, and the checking of control procedures. Responsible for servin g all food and beverage items according to use records and established procedure s. I Always assist with busing tables whenever necessary and constantly strive f or finer points of service such as keeping the ash trays emptied, making sure th at the water glasses are filled, and that all tables in my area are free from di rty dishes. Able to always exercise a positive, warm, and hospitable attitude.
Driving licence(s)
Additional information