Benefits of Quality Management System ISO 9001:2008 Focusing Dyes & Chemicals Sector

9th February 2010

Jayesh Khamar & Nitin Thakkar

SESSION FOCUS
1. WHO WE ARE - BUREAU VERITAS 2. WHY QMS/ISO 9001 CERTIFICATION 3. HOW QMS/ISO 9001 BENEFITS 4.CASE STUDY - DISCUSSION 5. QUESTIONS & ANSWERS

WHO WE ARE

BV Vision & Mission Bureau Veritas

Over 180 years of business experience Offices in 140 countries Turnover over 2 billion euros Over 300 000 customers worldwide 865 offices and laboratories Over 40 000 employees

Our Vision
Become the leader in our industry and a major player in each of our market segments and key geographical markets.

Our Mission
Deliver economic value to customers through QHSESA management of their assets, projects, products and systems, resulting in licence to operate, risk reduction and performance improvement.
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WHO WE ARE
Food Safety

BV Certification Services
Health & Safety

BRC Global Food Standard IFS International Food Standard EurepGAP Ducth HACCP and Danish HACCP DS 3027 GMP+ and QS and GMO Fami-QS Bio-terrorism Supply Chain Management / Confidence

OHSAS 18001 Compliance Audits Industry Standards

Social Accountability

SA8000 Global Reporting Initiative (GRI) AA1000

Security

Quality

BS 7799 / ISO 17799 TICK IT TAPA BS 15000

ISO 9001 AS/EN-9100 TL 9000 QS-9000/TS 16949

Others:

Environmental

Clients Own / Bespoke Auditing ISO 3000 & Integrated Management Systems CE Marking Training 4

ISO 14001/EMAS Greenhouse Gas UN CDM / Eu ETS Forestry -PEFC, FSC

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WHY QMS

QMS Global GROWTH

WHY
Quality Management System?

ISO 9001
ISO Survey Figures
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WHY QMS
QMS Principles Customer focus Leadership Involvement of people Process approach

8 QMS Principles

System approach to management Continual improvement Factual approach to decision making Mutual beneficial supplier relationships

Focus & Use Proven Plan-Do-Check-Act Approach / Methodology

Bureau Veritas Presentation _ Date

WHY QMS

Reasons to go for QMS

Reasons to go for QMS

To provide Strategic direction and control to organization To ensure Consistent approach and sustainability journey in global competitive era To set basis and create platform for integrating any management System To achieve excellent contribution from people To ensure and achieve growth with continual improvement To achieve customer satisfaction , safe guard Stack holders interest and society An ISO Standard with highest regards on globe so as to pride for you

It is the quality of our work which will please God and not the quantity Mahatma Gandhi
Bureau Veritas Presentation _ Date

Advantage of QMS Customer

Quality and reliability Protection of safety and health Compatibility between products Consistency in the delivery of services Greater choice of goods and services Transparent product information Fairer competition, hence lower prices for consumers Environmental Compatibility & Compliance.

It is easier to do a job right than to explain why you didn't. Martin Van Buren

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WHY QMS

Advantage of QMS Typical dyes & intermediates

Identification / planning / Monitoring of critical process condition for qualitative production. Optimal resource use which leads to reduced manufacturing cost Monitoring and reduction of Process cycle time for production. Ensure Quality assurance and quality control throught the cycle which leads to reduced rejection and increase cost competitiveness Consistency in Manufacturing , testing and Supply improves customer confidence and predicitive approach. Enhance skill , competence of manpower for qualitative production through effective training. Continual growth through ongoing achievement of quality objectives. Verification and dispatch of products through nominated authorized persons. Elimination of customer complaints through appropriate corrective and preventive action. Better controls on outsourced activity Better understanding of customer requirements through review process.

Bureau Veritas Presentation _ Date

HOW QMS BENIFITS

As you adopt QMS starts contribution

Organisation improvement

Market positioning
Customer requirement Legal requirement Supplier development

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HOW QMS BENIFITS

As you adopt QMS starts contributing

Improved internal transfer of know how

Increased profitability

Improved morale & motivation of staff

Reduced quality costs Enhanced customer satisfaction and loyalty Increased competitiveness

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HOW QMS BENIFITS

process Approach benefits

Integration and alignment of processes to enable achievement of desired outcomes Ability to focus effort on process effectiveness and efficiency. Provision of confidence to customers, and other interested parties, about the consistent performance of the organization. Transparency of operations within the organization. Lower costs and creation of shorter cycle times, through the effective use of resources. Improved, consistent and predictable results. Provision of opportunities for focused and prioritized improvement initiatives. Encouragement of the involvement of people and the clarification of their responsibilities.

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HOW QMS BENIFITS

QMS FOUNDATION STONE

Requirements of Society

ISO 14000 OHSAS 18001 SA 8000 TS 16949 TL 9000 EN 9100

Environment Health & Safety Social Accountability Automobile Telecom Aeronautical Manufacturing Services

Sector requirements

Market access

ISO 9000

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HOW QMS BENIFITS

Help you to Hit in the moving Bull

Because we need to be as near to the centre as possible when aiming at the moving target

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HOW QMS BENIFITS

Customers Share Holders Management Employees Suppliers

YOU NEED TO SATISFY

Public/Community
Government/Regulatory Bodies Insurers Financial Institution/Lenders

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WHAT MAKES SYSTEM TO FAIL

Lack of management commitment

YOU NEED TO SATISFY

Lack of awareness on QMS and how it contributes for continual

improvements
Lack of intent to comply with Legal Requirement Small and Medium organization adopt for short term gain I.e.

subsidy , on paper compliance for customers

It is considered as expense not as investment One man control / control not in organization hands Lack of focus on need and importance of document and record

control
People retention issue in industry

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CASE STUDY

CASE STUDY Verbal discussion

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