Unit 1 : Communication Starting up A. What makes a good communicator ? Choose the three most important factors.

(iu g lm cho bn tr thnh ngi giao tip tt ? hy chn 3 phm cht bn di) Fluency in the language (ngn ng lu lot) An extensive vocabulary (t vng phong ph) Being a good listener ( l ngi lun lng nghe) Physical appearance (c ngoi hnh d nhn) A sense of humour (c tnh khi hi) Grammatical accuracy (vn phm chnh xc) Not being afraid of making mistakes (khng s phm li khi ni) An awareness of body language (am hiu v ngn ng ra du)

B. What other factors are important for communication? (nhng yu t no khc quan trng trong giao tip ) C. Discuss these questions.

1 What forms of written and spoken communication can you think of ? For example: e-mails, interviews. (bn c th ngh ra nhng hnh thc giao tip trong lc ni v vit) 2 Which of the above do you like using ? Why ? (bn thch s dng nhng hnh thc giao tip no ) 3 What problems can people have with them ? (bn hay gp phi vn g) 4 How can these problems be solved ? (nhng vn ny c th c gii quyt nh th no)

- To articulate suy ngh

to express thoughts and feelings clearly in words : by t

- Coherent (adj) = logical and well organized , easy to understand and clear : d hiu , r rng Ex : a coherent narrative /explanation : bi vit mch lc , li gii thch r rng - Eloquent (adj) = able to use a language and express your opinions well : hng bin , lu lot , tinh thng v ngn ng Ex : an eloquent speech / speaker Fluent (adj) : tri chy Fluency (n) : s tri chy To focus on s.th = to concentrate on : tp trung vo ci g To hesitate = to delay : tr hon Hesitant (adj) : c tnh tr hon , ko di

- To ramble = to talk about something in a confused way for a long time , to walk for pleasure especially in the countryside Ex : What is she rambling on about now ? - To inhibit = to prevent s.th from happening , to make things happen more slowly : ngn cn , cn tr Ex : A lack of oxygen may inhibit brain development in the unborn child . Vic thiu oxy c th ngn cn s pht trin no tr con cn nm trong bng m - Extrovert (n) = a lively and confident person who enjoys being with other people : ngi hng ngoi - Introvert (n) = a quiet person who is interested in his own thoughts and feelings than in spending time with other people : ngi hng ni - To persuade : thuyt phc - Persuasive (adj) : c tnh thuyt phc - Sensitive (adj) : nhy cm - Succinct (adj) = expressed clearly and in a few words : ngn gn , r rng Ex : Keep your answers as succinct as possible (a succinct explanation) 3

- Reserved opinions

(adj) = slow and unwilling to show feelings or express : lnh cm , lnh lng

Ex : English people are very reserved or cold . Ngi Anh Quc rt l lnh lng - To digress : ni lc

Trang 7 Ngi giao tip tt lun lng nghe ngi khc v quan tm ti cc kin . H hng mt nhn v s dng ngn ng ra du bng chn tay 1 cch thoi mi . H t khi ct ngang li ca ngi khc ang ni . Nu h khng hiu v mun lm r vn th h ch c c hi thch hp . Khi ni chuyn , ngi giao tip tt rt gii cung cp thng tin v khng lm ngi khc bi ri . H trnh by rt r rng v trnh s dng thut ng , ch vit tt . Nu h dng thut ng l th h gii thch bng cch cho v d . Mc d h c th ni ra ngoi ch v li chnh ngi khc cung cp thm thng tin nhng h khng ni lng tng mt i hnh nh ca thng ip . Ngi giao tip tt c kh nng lm vic vi cc ng nghip , nhn vin , khch hng v nh cung cp . H l ti sn qu gi ca bt k doanh nghip no .

Trang 8 Communication its much easier said than done Vn Giao tip , ni th d dng nhiu hn lm S tin cy l vn chnh trong 1 t chc m . cho nhn vin ni chuyn vi nhau nn l vn ti thiu ca bn nhng vic giao tip ni b c th l 1 trong nhng vn kh khn nht cn phi ph v trong kinh doanh . Giao tip c mi phng ban . nh hng xu ca vic khng giao tip ngy cng rt ln , Theo Theobald , ng tc gi ca 2 quyn sch Shut up and Listen (hy im lng & lng nghe) & The Truth about How to Communicate at Work (s tht v cch giao tip cng s) . Vic giao tip km c th l vn thc t . Gearbulk , C.ty tu bin ton cu c cc chi nhnh khp th gii i mt vi nhng kh khn v ngn ng v a l cng nh nhiu cng vic giy t . Vi hn 60 chng t cho 1 trng ti hng ho th l cn c mng i vi cng vic hu cn mi khi phi truy tm v qun l cng vic sau khi c s tht cht v an ninh sau s kin khng b vo nc M ngy 11 thng 9 , iu c ngha l cc giy t thu quan phi c chun b trc khi tu c php ra khi . Vic lp t h thng t ng c ngha l cc d liu ch c a vo 1 ln nhng c th c tip cn bi bt k ai trong C.ty bt c lc no . Vic bo co tr nn nhanh hn ng Ramon Ferrer , ph ch tch ca C.ty Global Gearbulk, 1 i iu hnh vn ti bin trn khp th gii khng phi lc no cng ni chuyn vi nhau v chng ti khng ph thi gian phi cung cp thng tin 2 ln . Khi c cung cp cc cng c giao tip th iu k l l chng ti lun gp phi vn giao tip . Tuy nhin , th gii mi c phng tin k thut cao c th to ra nhng ro cn , nhng nh qun l cp cao ngi pha sau my tnh ca h cn nhn vin th dng thit b th thoi tip nhn cc cuc gi cn nhng nhn vin khc mc d ngi k bn th li gi mail cho nhau hn l ni chuyn . Cc nh qun l nn ng dy , i quanh vn phng v ni chuyn vi nhn vin . ng Matt Rogan , gim c b phn Marketing Lane 4 , C.ty t vn v giao tip v lnh o ni vic giao tip i mt khng th b c . ng Theobold cng ngh kim tra e-mail ch 3 ln 1 ngy , xc nh thi gian gii quyt cng vic . Nu bn c cho m thanh vang ln th s cm d ngy cng ln nh chung in thoi . Ngi ta s ngng cuc hp check e-mails . 5

1 vn khc l ng vo nt bo tr li s cung cp cho ngi ta nhiu thng tin . Chng ti c cc d liu cha c sp xp li t tri sang phi v gia cho mi c nhn phi lit k ra . ng Ferrer ca C.ty Gearbulk ni h thng mi ca chng ti gim lng e-mail v lm thay i cch thc con ngi lm vic . N s nhc nh bn v lng cng vic . Vic qu ti thng tin c ngha l ngi ta khng mun lng nghe na nhng c 1 l do su xa l tin nhn khng n c theo ng Alex Haslam gio s tm l i Hc Exeter . Mi ngi ngh rng vic khng giao tip vi nhau l li ca tng c nhn nhng n khng phi con ngi . N thuc v nhm v s nng ng trong nhm . Hun luyn ngi ta giao tip tt khng phi l vn kh khn . Vn ch l ngi ta quen vi nhu cu khng mun chia s thng tin . y cn l vn an ton . Vo gia nhng thp nin 1990s , c nhiu v va chm nh trong ngnh hng khng c bi v 2 phng ban ca chnh ph chu trch nhim v an ton khng giao tip vi nhau . ng Haslam ni chnh ph ang c gng tit kim tin bc v c 2 nhm cm thy b e do . Nhng c nhn c t chc ring khng chu giao tip vi b phn khc . C.ty s gp ri ro khi ct gim chi ph trong ngnh hng khng . Vic gi ngi ta theo hc 1 kho v giao tip s khng v ngha . B quyt ca giao tip l s tin cy . A. Read the article again and answer these questions. 1 What communication problems did Gearbulk have? (ng Gearbulk c vn giao tip g) 2 How did Gearbulk overcome the problems? (ng Gearbulk khc phc nhng vn giao tip nh th no) 3 What solutions does Theobald recommend for the above problems? (ng Theobald ngh nhng gii php g cho cc vn trn) 4 According to the author, why do staff often receive too many e-mails? (theo tc gi , ti sao nhn vin thng tip nhn qu nhiu e-mails) 5 Why werent the two government departments (responsible for air safety) communicating? (ti sao 2 b phn ca chnh ph chu trch nhim v an ton hng khng khng giao tip vi nhau)

6 What does the author think about sending people on communication course? (tc gi ngh g v vic gi ngi i hc kho hc giao tip)

Trang 10 A. a) b) c) d) e) f) g) h) i) j) B. 1 2 3 4 5 6 7 8 To put it in a nutshell : ni ngn gn To get straight to the point : i thng vo vn To hear it on the grapevine : nghe tin n To put you in the picture : gii thch To get the wrong end of the stick : hiu nhm To be on the same waterlength : chia s tng ging nhau Cant make head or tail of : Khng hiu ci g To talk at cross purposes : hiu lm To beat about the bushes : ni quanh co To get our wires crossed : hiu khng ng Which of the idioms in Exercise A means the following? To fail to understand anything : khng hiu ci g To share similar opinions and ideas : chia s tng ging nhau To summarise briefly : tm tt ngn gn To misunderstand : hiu lm To delay talking about something : tr hon ni v ci g To give the latest information : cung cp thng tin mi nht To talk about the most important thing : ni v nhng vic quan trng To hear about something passed from one person to another : nghe v ci g t ngi ny sang ngi khc