Fall News Letter 2012

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them. John Fitzgerald Kennedy

ARIZONA PHCC NEWS LETTER

News from National PHCC

Allaying Consumer Fears About Toilet-To-Tap Water. Plumbing and HVACR contractors know that our drinking water supply has been around the block a few times, from steams to treatment plants to toilets. A recent article from Fastcompany, however, reminds us that as water conservation becomes more crucial, the increasing prevalence of treated wastewater could present a psychological barrier for the general population. Water resource advocate Linda McPherson emphasizes that the history of where water has been has nothing to do with the quality of the water. How have you explained this concept to customers? Tell us at communications@naphcc.org. Bill Gates Sanitation Campaign is Flush with Innovation. The Bill and Melinda Gates Foundation hosted the Reinvent the Toilet Fair in Seattle last week in an effort to counter global sanitation crises and illness. The contest challenged inventors to come up with a toilet that operated without running water, electricity or a septic system, variables that often prove impractical or nonexistent in less-developed areas of the world. Professor Michael Hoffman from the California Institute of Technology won the contest (and $100,000) with a solar powered design that also generates gas and electricity.

CONNECT 2012 PREVIEW. Apply Hour Friday, October 5th, 3:45pm 4:45pm If youre like everyone else, youre increasingly conducting business from your smartphone or iPad but are you doing it as efficiently as possible? PHCCs apply hour is designed to take your mobile device to the next level: bring it along and find out which business apps your colleagues are using, which ones have become part of their personal lives and, of course, the apps everyones using to relax. So set a reminder in your smartphone its going to be like Facebook with drinks and, well, app-etizers! Sponsored by South Jersey Mechanical Contractors Association

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UNIFORM PLUMBING CODE CLASS

Learning Objectives
To have a good working knowledge of the content, application & the intent of the UPC Plumbing code.

Location: 5200 W. Bethany Home Road, Glendale AZ

6:00 8:00 pm each Monday & Wednesday night First Class Starting: Monday October 8, 2012, Wednesday October 10, Monday October 15, Wednesday October 17, Monday October 22, Wednesday October 24, Monday October 29, Wednesday October 31, Monday November 5, Wednesday November 7, Monday November 12, Wednesday November 14, Monday November 19, Wednesday November 21, Monday November 26, Wednesday November 28, Monday December 3. (A minimum of 12 students will be required to hold a class) (Classes with less than 12 students will be re-scheduled). You are expected to attend all classes. If you have two or more absences, you will NOT receive a Certificate of Completion.
Registration Fee: $250.00 per person (This does not include Code Books or Study Guide) Make checks payable to: Metro Phoenix PHCC Mail registration with payment to Metro PHCC, P O Box 5902, Glendale, AZ 85312-5902 Credit Card Payments will be made the first night of class: Visa___ or MasterCard___ SPACE IS LIMITED TO 16 STUDENTS ONLY ... REGISTER TODAY!!!! (Payment must be paid in advance, or at the first class start date) CODE CLASS REGISTRATION Students Name: ____________________________ ___________________________________ Company Name: __________________________________________________________ _____________________________________________________________________________ Address City State Zip Phone #: _____________________ Fax #: ________________ E-mail: __________________ _________________

Member___

Non-Member___

___# Employees Enrolled Amount Enclosed $___________

FAX YOUR REGISTRATION TO: 623-486-0611 TODAY!! If you do not wish to receive fax information, advertisement or solicitation from Metro Phoenix PHCC, please call (623) 486-3324 and ask to be removed from our list. METRO PHOENIX PHCC PLUMBING * HEATING * COOLING * CONTRACTORS ASSOCIATION

P O Box 5902, Glendale, AZ 85312-5902 (623) 486-3324 (623) 486-0611FAX metrophoenixphcc@hotmail.com

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POWER PROGRAM AND DINNER MEETING

Date: Wednesday September 26, 2012 Time: Program & Dinner Starting at 6:00PM Location: Bill Johnsons Big Apple 16810 N. 19th Ave., Phoenix, AZ (19Ave. & Bell)

The Program: Personal Identity Theft and Business Fraud Protection

The Program Presented by:

Join us and find out how you can protect your business and yourself from Identity Theft and Business Fraud.

What is Business Identity Theft? Examples of Business Identity Theft Business Identity Theft Security Tips
If all the cars in the United States were placed end to end, it would probably be Labor Day weekend. -Doug Larson
REGISTRATION: Program & Dinner Member $20.00 per person, Non Member $25.00 per person

Please pay at the Door, we accept VISA & MASTERCARD Please return Registration by E-mail metrophoenixphcc@hotmail.com or fax to (623) 486-0611 Send in your REGISTRATION TODAY!!!!!!!
(Please Print) Name __________________________, Company Name ____________________________ Phone #________________________ Address_______________________________________________________________________________
This is a commercial fax & or e-mail, if you do not wish to receive information, advertisement or solicitation from Metro Phoenix PHCC Association, please call (623) 486-3324 or e-mail metrophoenixphcc@hotmail.com & ask to be removed from our list.

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Ideas are powerful things; they are not diminished by sharing.

Words + Action + Time = ? This is a topic I have debated for months to present. It is a more subtle focus than you usually expect from The Coach; but it is one I am compelled to deliver. The formula is simple: Words + actions + time = the quality of your relationships. I will address this in the business context in a moment; but permit me this brief aside Over the decades I have served many clients who also became friends. A few have succumbed to cancer. In our time together, not a single one wished they could have more time for their work. They all wished they could be granted more time with their loved ones. Perhaps there is a message here for us all. Owners, leaders, managers and supervisors need to understand this formula. Have you heard this one? If you talk the talk, you must walk the walk. Folks in these positions too often undermine everything they are trying to accomplish by forgetting this. Your words and actions must be consistent and congruent. When not done, serious issues are created in any organization. What folks at the top do and say are watched very, very closely. How does time fit in? Congruent and consistent words and actions are the basis for sound relationships. And believe me, a sound relationship of trust and respect are essential to be successful. Have you ever told someone they are important, yet never had the time for them. The giving of time is the glue for solid relationships.

The biggest complaint I have heard for 30 years is that the folks at the top dont have the time to listen to their teammates any longer. Some team members havent seen the boss in the field for years. If you dont have the time for them; they feel unimportant. You know what happens when team members feel unimportant, dont you? Rarely do I conduct a workshop for field or service personnel and have the boss stop by. You tell them training is important though, correct? We get so caught up in all the crises; we forget our business is about people. These same factors apply to your clients and suppliers. Have you taken the time to stop by their offices lately? One of the easiest methods to get more work is to stop by your clients office just because you can; not to beg for work. There are so many layers to this topic; one of great depth. I hope I have attracted your attention with this. And remember The Coach does not succeed until you do. The Phoenix Leadership Institute, Inc. P. O. Box 1403 Centreville, VA 20122 Tel: 703-909-8230 Fax: 703-743-1644 e-mail: wiharrison@comcast.net

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