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HP SAP Applications Management ServicesEnterprise

Evolve to meet demands

Today, enterprises spend upwards of 80 percent of their IT budgets for lights-on operations. These costs are outpacing IT budgets and reducing the ability to fund strategic, core business activities. Add to that a lack of visibility and transparency into the applications portfolio. Whether its due to ineffective applications management, insufficient access to qualified applications support personnel, or inflexible contracts with existing vendorsit becomes difficult to align applications to enterprise business objectives. Without that, how can you evolve business demands that require flexibility, security, and reliability with combined service levels at a predictable cost?

Addressing your challenges

HP Applications Management ServicesEnterprise leverages specialized enterprise resource planning (ERP) skill sets, robust industry knowledge, and HP Industrialized Delivery System to consistently provide business value tailored to your needs. This services-based solution is designed to provide predictable costs, rapid integration with your environment, increased visibility, and control and service levels tied to IT and business drivers. Our program is designed for immediate business impact. Regardless of level, our tiered service offering provides: Adjustable services that change with your business demands throughout the year, allowing effective control of your spend Seamless expansion to fit your applications management needs transparent to the businessas a one-size-fits-all approach is not practical Visibility into your program through comprehensive service levels Predictable, monthly, fixed pricing, with flexibility to adjust as your applications portfolio changes HP is globally certified in Run SAP operations and implementations. Our HP Applications Management ServicesEnterprise program enables you to truly manage services such as help desk, program management, software vendor fixes, minor enhancements, and extensions. We are the first SAP-certified Applications Management Services Hosting Partner to adopt Run SAP for implementation and maintenance services. Run SAPan operations methodology built on SAP standards for solution operationsis designed for business process experts to harness their IT landscapes, and to better implement their enterprise service-oriented architecture strategies.

Balancing impact with costs

HPs unique approach optimizes your portfolio by balancing business impact with applications costs. First, we identify applications that can be outsourced without disrupting business processes. Then, we give you the flexibility to adjust service and pricing levels to better align performance with your total cost of ownership (TCO). Our high-quality, low-cost integrated global delivery system leverages best-practice frameworks, processes, and tools, as well as highly trained and experienced professionals. This approach enables you to reduce risk, improve operational control, and focus resources on your core business. Our global delivery expertise keeps your business moving forward. We provide a flexible, managed service that includes: Transparency and insight into your applications portfolio Flexible, tiered service packages Predictable pricing and adjustable contracting for applications portfolio or services changes Service-level agreements with verifiable metrics High-quality, low-cost services using globally consistent processes and tools and an optimized skill and location mix using the HP Industrialized Delivery System Proven methods for delivering stability and reliability to your applications portfolio

This agreement aligns well with our business objective of flexibility and scalability and meets the need to adapt as we change and grow. Sharon Stufflebeme, former CIO, 7-Eleven, Inc.

Emerge stronger and more competitive

HP Applications Management ServicesEnterprise offers you the choice and flexibility of outsourcing applications support of your SAP environment through predefined, variable, and adjustable service agreements to ensure the greatest savings, balanced with risk management.

Benefits from our industry-leading SAP Applications Management Services program include: Lowered TCO of up to 40 percent over the lifetime of your SAP applications Increased visibility into service-level volumes, respond/resolve times, and other key metrics to maximize performance Improved applications performance Improved operating efficiency without disruption or reduction in support Increased control over change/enhancement requests through better governance With these benefits, you can emerge from todays economic climate stronger and more competitive. HP SAP Applications Management ServicesEnterprise changes the economics of technology and builds an infrastructure that delivers on your business demands.

Get best-in-class support HP keeps applications up and running for businesses in every industry, while our infrastructure and global delivery keeps your business moving forward with key differentiators: Portfolio and application level visibility with ability to drill down into price, cost drivers, services, and service-level agreements for high precision decision-making Predictable, application-level pricing based on metrics and client-selected services Portfolio and price adjustments are predictive and immediate, without requiring renegotiation Experts at managing complexity and using automation to improve quality and productivity, as well as increase speed to market Expertise across diverse application technology including custom, COTS, and ERP applications with unsurpassed legacy skills for integration Balanced industrialized delivery system, providing high-quality, low-cost, consistent services from experts around the world

Let us help
HP can reduce your SAP operational spend. We align your applications, enhance their performance, and transform your support organization and services to maximize business value and minimize your portfolio cost.

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Copyright 2011-2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA0-9283ENW, Created October 2011; Updated May 2012, Rev. 1 Share with colleagues