100 CAU HOI TRAC NGHIEM MON: QUAN TR HOC CAN BAN Cau 1: Sinh vien cao ang

Nganh quan tr van phong cua Trng Hoa Sen c hoc mon Quan tr hoc can ban la v: (a) ay la mot trong nhng mon hoc quy nh cua Bo Giao duc ao tao va cua nha trng. (b) ay la mon hoc can ban ve quan tr, t o se ng dung cho cac mon hoc khac, nhat la mon quan tr hanh chanh. (c) e sau nay sinh vien se co the lam mot ngi th ky trng hay mot Trng Phong Hanh chanh, tc la nhng ngi quan tr. (d) Khi ra trng va cong tac tai mot c quan nao o, du cng v nao hay lnh vc nao, sinh vien se phai tiep can vi hoat ong quan tr di cac goc o khac nhau, nen can hieu biet ve quan tr. Cau 2: Co the hieu thuat ng "Quan tr" nh sau: (a) Quan tr la qua trnh quan ly. (b) Quan tr la s bat buoc ngi khac hanh ong. (c) Quan tr la t mnh hanh ong hng ti muc tieu bang chnh no lc ca nhan. (d) Quan tr la phng thc lam cho hanh ong e at muc tieu bang va thong qua nhng ngi khac. Cau 3: Muc ch cua qua trnh quan tr la: (a) Hoach nh, to chc, ieu khien, kiem soat cac nguon nhan tai, vat lc cua to chc. (b) Lam cho hoat ong cua to chc at hieu qua cao. (c) Lam cho hoat ong cua to chc hng ve muc tieu. (d) Dan hoat ong cua to chc i en nhng ket qua mong muon. Cau 4: Moi yeu to cau thanh nguon lc cua to chc eu quan trong, nhng trong o, quan trong nhat la: (a) Nhan lc (con ngi) (b) Vat lc la may moc thiet b, nha xng,... (c) Vat lc la nguyen, nhien, vat lieu,...
Bien soan : TS. Nguyen Hu Quyen

(d) Tai lc (tien). Cau 5: Qua trnh quan tr bao gom cac hoat ong c ban, o la: (a) Hoach nh, to chc, ieu khien, va kiem soat. (b) Ke hoach, to chc, nhan s, tai chnh. (c) Ky thuat, tai chnh, nhan s, kinh doanh. (d) Lap ke hoach, to chc sap xep, tuyen dung nhan lc, kiem tra va thanh tra.

Cau 6: Khi noi ve quan tr, khong c hieu: (a) Quan tr la mot phng thc lam cho hoat ong hng ti muc tieu sao cho at hieu qua cao, bang va thong qua nhng ngi khac. (b) Quan tr bao gom nhng chc nang c ban, o la hoach nh, to chc, ieu khien, va kiem soat. (c) Ket qua, hay con goi la hieu qua, cua mot qua trnh quan ly la au ra cua qua trnh o, theo ngha cha e cap g en chi ph bo ra trong qua trnh o. (*) (d) Quan tr gan lien vi hieu qua v neu khong quan tam en hieu qua, ngi ta chang can phai quan tr.

Cau 7: Phat bieu nao sau ay ung:

(a) Khi noi ve ket qua cua mot qua trnh quan tr th cung co ngha la noi ve hieu qua cua qua trnh o. (b) Hieu qua cua mot qua trnh quan tr ch ay u y ngha khi no ham y so sanh ket qua vi chi ph bo ra trong qua trnh quan tr o. (c) Ket qua, hay con goi la hieu qua, cua mot qua trnh quan tr la au ra cua qua trnh o, theo ngha cha e cap g en chi ph bo ra trong qua trnh o. (d) Khi ket qua cua mot qua trnh quan tr rat cao, th hien nhien hieu qua cua qua trnh o cung rat cao.

Cau 8: Phat bieu nao sau ay cha chnh xac: (a) Hieu qua cua mot qua trnh quan tr cao khi ket qua at c cao hn so vi chi ph. (b) Hieu qua cua mot qua trnh quan tr thap khi chi ph bo ra nhieu hn ket qua at c. (c) Hieu qua cua mot qua trnh quan tr cao co ngha la chi ph a bo ra la thap nhat.

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(d) Hieu qua cua mot qua trnh quan tr t le thuan vi ket qua at c, nhng lai t le nghch vi chi ph bo ra cho qua trnh ay. Cau 9: Hoat ong cua mot qua trnh quan tr c coi la at hieu qua cao hn chnh nokhi: (a) au vao tang trong khi au ra gi nguyen. (b) au vao gi nguyen trong khi au ra giam xuong. (c) au vao giamxuong va au ra tang len. (d) au vao tang len va au ra giam xuong.
Cau 10: Hay ch ra phat bieu nao sau ay khong ung: (a) Co the noi rang ly do ton tai cua hoat ong quan tr chnh la v muon co hieu qua. (b) Ch khi nao quan tam en hieu qua th ngi ta mi quan tam en hoat ong quan tr. (c) Thi xa xa, ngi ta chang can quan tam en quan tr v tai nguyen cha khan hiem, sc ngi khong nhng san co ma con d tha. (d) Ngi ta quan tam en quan tr la v muon phoi hp cac nguon nhan, tai, vat lc mot cach hieu qua.

Cau 11: Viet Nam, trong thi ky bao cap, hau nh ngi ta quan tr ma chang quan tam en hieu qua, o la v: (a) Nang suat lao ong cua chung ta qua cao, khong can phai quan tam en cac chi ph na. (b) Moi ngi eu lam chu tap the, nen hien nhien at hieu qua cao. (c) Ngi ta cha c hoc quan tr nen khong biet hieu qua la g. (d) Moi ngon lc cho au vao va viec giai quyet au ra hau nh a c nha nc lo lieu rat ay u.

Cau 12: Mot trong bon noi dung sau ay khong phai la ac trng cua mot to chc: (a) Mot to chc la mot thc the co mot muc ch rieng biet. (b) Mot to chc co nhieu thanh vien (c) Mot to chc co mot c cau mang tnh he thong. (d) Mot to chc la mot doanh nghiep, mot cong ty.
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Cau 13: Trong mot qua trnh quan tr, ngi tha hanh la: (a) Ngi trc tiep lam mot cong viec hay mot nhiem vu, va khong co trach nhiem trong coi cong viec cua nhng ngi khac. (b) Ngi ch can tha hanh nhng menh lenh cua cap tren. (c) Ngi ng quan tam en cong viec cua ngi khac. (d) Ngi chap hanh thc hien tat ca cac y kien cua moi ngi khac. Cau 14: Nha quan tr khong phai la:
(a) Ngi ieu khien cong viec cua nhng ngi khac, lam viec nhng v tr va mang nhng trach nhiem khac nhau. (b) Ngi lam viec trong to chc, nhng ch co nhiem vu ieu khien cong viec cua ngi khac. (c) Ngi lap ke hoach, to chc, lanh ao va kiem soat con ngi, tai chnh, vat chat va thong tin mot cach co hieu qua e at c muc tieu. (d) Ngi co nhng chc nang, nhiem vu va trach nhiem khong giong nh nhng ngi tha hanh.

Cau 15: Noi ve cap bac quan tr, ngi ta chia ra: (a) Hai cap: cap quan tr va cap tha hanh. (b) Ba cap: cap lanh ao, cap ieu hanh, va cap thc hien. (c) Ba cap: cap cao, cap trung, cap c s. (d) Bon cap: cap cao, cap gia, cap c s va cap thap. Cau 16: Mot th ky ieu hanh trong mot cong ty chu trach nhiemchnh vi Giam oc cong ty va phai ieu hanh cong viec cua 06 nhan vien th ky van phong khac. Vay ngi th ky ieu hanh ola: (a) Ngi quan tr cap cao. (b) Ngi quan tr cap ieu hanh. (c) Ngi quan tr cap gia. (d) Ngi quan tr cap c s. Cau 17: Ong Trng Phong hanh chanh trong mot cong ty (co 5 Phong trc thuoc Giam oc cong ty) quan ly so lng nhan vien trong phong la 14 ngi, chia thanh 3 nhom: nhom hanh chanh-van th, nhom cong xa, va nhom bao ve (moi
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nhom co mot nhom trng). Vay Ong Trng Phong Hanh chanh o la: (a) Ngi quan tr cap cao. (b) Ngi quan tr cap gia. (c) Ngi quan tr cap thap. (d) Ngi quan tr cap ch huy. Cau 18: Ngi ta phan biet ky nang cua mot ngi quan tr gom: (a) Hoach nh, to chc, ieu khien, va kiem tra. (b) Kinh doanh, ky thuat, tai chnh, va nhan s. (c) Ky thuat, nhan s, va t duy. (d) ieu hanh, ch huy va lanh ao.
Cau 19: Phat bieu nao sau ay khong chnh xac khi noi ve ky nang cua ngi quan tr: (a) Ky nang ky thuat la nhng kha nang can thiet e thc hien mot cong viec cu the; noi cach khac, la trnh o chuyen mon nghiep vu cua nha quan tr. (b) Ky nang nhan s la kha nang cung lam viec, ong vien, ieu khien con ngi va tap the trong to chc, du o la thuoc cap, ong nghiep ngang hang, hay cap tren. (c) Ky nang t duy la kha nang hieu ro mc o phc tap cua moi trng, va biet cach giam thieu s phc tap o xuong mot mc o co the oi pho c. (d) a la ngi quan tr, bat c v tr nao, loai hnh to chc hay doanh nghiep nao, th tat yeu phai co ca ba ky nang ky thuat, nhan s va t duy nh nhau.

Cau 20: Phat bieu nao sau ay lien quan vi cac ky nang cua ngi quan tr la khong chnh xac:
(a) Ong Giam oc Cong ty hieu biet ve nghiep vu tai chnh ke toan th ta goi o la ky nang ky thuat cua ong ta. (b) Ong Trng Phong Hanh chanh co quan he tot vi moi ngi trong cong ty va c moi ngi yeu men th ta goi o la ky nang nhan s cua ong ta. (c) Ong Trng Phong kinh doanh co nhan nh ung an va kp thi ve viec khong the to chc a hang en ban Nha Trang trong dp he nam nay nh ad kien th ta goi o la ky nang ky thuat cua ong ta. (d) Ch To trng To van th a kp thi nhan thay co van e g o bat thng trong cach soan thao mot van ban cua nhan vien di quyen th ta goi o la ky nang t duy cua ch ta.

Cau 21: Phat bieu nao sau ay la chnh xac khi noi ve cac ky nang trong mot cong ty:

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(a) Ong Giam oc can phai gioi ve nghiep vu ke toan hn ong Ke toan trng th mi ch huy c Phong tai chnh-ke toan. (b) Ong Trng Phong Hanh chanh can nhan ra nhng iem cha chuan xac trong loi soan thao van ban cua nhan vien soan thao van th. (c) Ong Trng Phong Kinh doanh can co ky nang giao te nhan s tot hn ong Trng Phong Ky thuat v phai tiep xuc vi khach hang moi ngay. (d) Co th ky trng khong can biet ve cach xep mot la th va bo vao phong b, v a co nhan vien th ky van phong di quyen lam viec ay.

Cau 22: Phat bieu nao sau ay khong ung trong mot to chc: (a) Cap bac quan tr cang cao th ky nang ky thuat cang giam dan tnh quan trong, tc nha quan tr cap cao th khong oi hoi phai co ky nang ve cac chuyen mon nghiep vu cao hn nha quan tr cap gia va c s. (b) Cap bac quan tr cang cao th ky nang t duy cang can phai cao, tc nha quan tr cap cao nhat thiet phai co ky nang t duy, sang tao, nhan nh, anh gia cao hn nha quan tr cap gia va c s.. (c) Cac nha quan tr cap c s can thiet phai co ky nang ky thuat, chuyen mon cao hn cac nha quan tr cap cao va cap gia v ho phai gan lien vi nhng cong viec mang tnh chuyen mon nghiep vu. (d) Nha quan tr cap gia can co ky nang nhan s cao hn cac nha quan tr cap cao va cap c s v ho phai va tiep xuc vi cap tren, va tiep xuc vi cap di. Cau 23: Vai tro quan he con ngi cua mot ngi quan tr se khong bao gom: (a) Vai tro ai dien (co tnh chat nghi le trong to chc). (b) Vai tro lanh ao (phoi hp va kiem tra cong viec cua nhng ngi di quyen). (c) Vai tro nha kinh doanh (xuat hien khi nha quan tr tm cach cai tien hoat ong cua to chc) (d) Vai tro lien lac (quan he vi ngi khac trong va ngoai to chc). Cau 24: Cac vai tro thong tin cua mot ngi quan tr se khong bao gom: (a) Vai tro thu thap va tiep nhan thong tin lien quan en to chc va en hoat ong cua n v mnh.
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(b) Vai tro gi bao mat tat ca nhng thong tin nhan c. (c) Vai tro pho bien thong tin en nhng ngi lien quan (d) Vai tro cung cap thong tin cho cac bo phan lien quan trong cung n v. Cau 25: Cac vai tro quyet nh cua mot ngi quan tr se khong bao gom: (a) Vai tro nha kinh doanh, tc la co vai tro mang lai li nhuan cho to chc, du o la loai hnh to chc nao. (b) Vai tro giai quyet cac xao tron, tc phai kp thi oi pho vi nhng bien co bat ng nham a to chc sm tr lai on nh). (c) Vai tro phan phoi cac nguon lc. (d) Vai tro nha thng thuyet, am phan. Cau 26: Phat bieu sau ay la sai khi noi ve tnh pho bien cua quan tr: (a) Hoat ong quan tr the hien ro net va ay u cac doanh nghiep. (b) cac c quan quan ly nha nc nh cac c quan Bo, S, Tong Cuc, Uy ban,... hien nhien co hoat ong quan tr. (c) cac trng hoc th co hoat ong quan tr, con cac benh vien th khong v ay ch lam cong viec cu ngi. (d) Trong mot oi a banh, mot oi bong chuyen, ngi ta van thay co hoat ong quan tr dien ra. Cau 27: Phat bieu sau ay la sai khi noi ve tnh pho bien cua quan tr:
(a) Mot ngi ang lam hieu trng cua mot trng ai hoc ve lam Tong giam oc cua mot Tong Cong ty van co the c v cho du hai lnh vc hoat ong nay la khac nhau. (b) Nhng to chc khac nhau eu phai oi pho vi nhng van e quan tr nh nhau. (c) Nhng nha quan tr thng thuyen chuyen gia hai khu vc quan ly nha nc va quan ly kinh doanh. (d) Nhng nha quan tr cua cac to chc eu thc hien nhng chc nang nh nhau.

Cau 28: Anh hng cua nha quan tr trong cac to chc the hien cho: (a) Nha quan tr gioi tat yeu a to chc en thanh cong. (b) Nha quan tr toi chac chan a to chc en that bai.
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(c) Nha quan tr co the a to chc en thanh cong nhng cung co the i en that bai, nhng ng nen tuyet oi hoa ieu nay. (d) Nha quan tr co the a to chc en thanh cong nhng cung co the i en that bai, nhng con phu thuoc vao nhng ngi di quyen co chu hp tac vi ong ta hay khong. Cau 29: Khong nen hieu Quan tr ngay nay c xem la mot nghe, vi minh chng sau ay: (a) Nhng ngi co nang lc quan tr a, ang va se chuyen sang hanh nghe t van ve quan tr. (b) Nhng nha quan tr co khuynh hng ngay cang tach ri nhng ngi s hu. (c) Co nhieu to chc ang thc hien chc nang chuyen ao tao ra nhng ngi quan tr. (d) Nhng ngi quan tr ngay cang co khuynh hng nhan thc ung an ve vai tro cua mnh. Cau 30: Khong the noi Quan tr hoc la mot trong nhng lnh vc khoa hoc, la v: (a) Quan tr hoc co oi tng nghien cu cu the, co phng phap phan tch. (b) Quan tr hoc co ly thuyet xuat phat t cac nghien cu vecac hoat ong quan tr trong lch s loai ngi. (c) Quan tr hoc la mot mon khoa hoc lien nganh, v no s dung nhieu tri thc cua nhieu nganh khac nhau. (d) Quan tr hoc la mot mon hoc can ban cac nha trng. Cau 31: Can phai hieu Thc hanh quan tr la mot nghe thuat, la: (a) Nha quan tr phai hieu biet ly thuyet quan tr nhng cung phai biet van dung cac ly thuyet o mot cach linh hoat va nhng tnh huong cu the. (b) Nhng nha quan tr cap cao thanh cong chu yeu nh kinh nghiem cua mnh. (c) Nhieu nha quan tr a thanh cong tren thc te lai cha trai qua mot khoa hoc nao ve quan tr. (d) Bang moi gia, nha quan tr phai van dung cac kien thc quan tr e gat hai li nhuan cho cong ty.

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Cau 32: Co the noi hoat ong quan tr la hoat ong co t khi xuat hien loai ngi tren trai at, nhng ly thuyet quan tr lai la san pham cua xa hoi hien ai. Cau nay co the c hieu nh sau: (a) Khong can co ly thuyet quan tr, ngi ta van co the quan tr c. (b) Ly thuyet quan tr ra i la mot tat yeu oi vi xa hoi loai ngi von t lau a co hoat ong quan tr. (c) Ly thuyet quan tr chang qua la mot s sao chep nhng hoat ong quan tr von co trong xa hoi loai ngi. (d) Hoat ong quan tr la noi dung, con ly thuyet quan tr ch la hnh thc ma thoi. Cau 33: Tam quan trong cua lch s quan tr the hien cho: (a) Cac nha quan tr van dung nhng ly thuyet va kinh nghiem quan tr a hnh thanh trong lch s vao trong nghe nghiep cua mnh. (b) Co rat nhieu tac pham viet ve lch s quan tr a, ang va se c xuat ban ra. (c) Ly thuyet quan tr cung phai da tren cac bang chng ve lch s quan tr. (d) Hau het cac sinh vien eu phai hoc quan tr. Cau 34: Phat bieu sau ay khong ung khi noi ve qua trnh xuat hien cac ly thuyet quan tr: (a) Thi Trung co, ly thuyet quan tr cha c ra i, v n v san xuat kinh doanh van ch ong khung trong pham vi gia nh. (b) cac nc phng Tay, nhng y kien quan tr ap dung trong kinh doanh ch bat au xuat hien t khoang the ky 16. (c) Cuoc cach mang cong nghiep the ky 18 la moc lch s anh dau s hoan thien cua cac ly thuyet quan tr. (d) en cuoi the ky 19, co nhieu no lc nghien cu nham a ra nhng ly thuyet quan tr van con mi me nhng cha co mot cong trnh tong hp nao ve nguyen tac va ky thuat quan tr mot cach ay u. Cau 35: ong lc chu yeu nhat cho viec thuc ay nhanh chong s ra i cua cac ly thuyet quan tr la: (a) Cuoc cach mang cong nghiep vao the ky th 18.

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(b) S ng dung ong lc may hi nc, lam thay oi qui mo san xuat t gia nh thanh cac nha may. (c) Taylor la ngi at nen mong au tien cho quan tr hoc hien ai vao au the ky 20. (d) Khuynh hng chc nang cua ngi s hu va chc nang cua ngi quan tr ngay cang uc phan biet ro ret. Cau 36: Trong thi ky biet lap, ngi ta a nghien cu quan tr theo cac hng tiep can sau, ngoai tr: (a) Khoa hoc phat trien xa hoi loai ngi. (b) Tam ly con ngi. (c) Quan tr hanh chanh. (d) nh lng. Cau 37: thi ky hoi nhap cac ly thuyet quan tr, ngi ta tiep can cac khao hng sau ay, ngoai tr:: (a) Qua trnh. (b) Tat nhien. (c) Ngau nhien. (d) He thong. Cau 38: Khong nen hieu Van hoa cua to chc: (a) La mot nhan thc ch ton tai trong mot tap the ch khong phai trong mot ca nhan. (b) Ch la mot t ng mo ta. (c) Co lien quan en cach nhan thc cua cac thanh vien oi vi to chc, bat ke la ho yeu hay ghet to chc o. (d) La mot to chc co van hoa. Cau 39: Mot trong bon noi dung sau ay se mo ta khong chnh xac ac tnh c ban ve van hoa cua mot to chc, o la: (a) S t quan ca nhan va cac C che . (b) S ho tr cua cac nha quan tr va S tuan thu tuyet oi cua nhan vien. (c) S oan ket va s S khen thng trong mot to chc. (d) Sc chu ng nhng xung ot va S chu ng nhng rui ro

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Cau 40: Ngi ta t noi ve s anh hng cua van hoa to chc trong thc hanh tren quan tr kha canh: (a) oi x tnh cam vi nhan vien. (b) ieu ong nhan vien. (c) ien khuyet nhan vien. (d) Tuyen nhan vien t ngoai vao to chc. Cau 41: Moi trng tong quat cua mot to chc bao gom nhng yeu to, nhng lc lng ben ngoai to chc co anh hng manh me nhng khong trc tiep en to chc. o la cac yeu to sau ay, ngoai tr: (a) Cac yeu to kinh te-chnh tr-phap luat. (b) Cac yeu to xa hoi-t nhien. (c) Cac yeu to khach hang. (d) Cac yeu to ky thuat-cong nghe. Cau 42: Moi trng ac thu cua doanh nghiep bao gom cac yeu to trong nganh va ben ngoai, quyet nh tnh chat va mc o canh tranh trong nganh san xuat kinh doanh o. Co cac yeu to sau ay, ngoai tr: (a) Kinh te quoc dan. (b) oi thu canh tranh - oi thu mi tiem an - San pham thay the. (c) Ngi cung cap. (d) Khach hang. Cau 43: Co the hieu quyet nh quan tr la: (a) Mot noi dung c ban cua hoat ong quan tr. (b) Cac y kien cua moi thanh vien trong to chc nham xay dng va va phat trien to chc o. (c) Cac khuynh hng muc tieu dai han va ngan han cua mot to chc. (d) Cac y tng cua nha quan tr. Cau 44: Quyet nh quan tr co cac ac iem sau ay, ngoai tr: (a) Trc tiep hng vao cac to chc; ch co nha quan tr mi ra quyet nh. (b) Lien quan en viec s dung nhng thong tin ve van e can phai giai quyet. (c) Luon lam phat trien hoat ong cua he thong b quan tr. (d) c xay dng tren c s s hieu biet ve tnh khach quan cua s van ong va phat trien cua he thong b quan tr.
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Cau 45: Cac chc nang cua cac quyet nh quan tr sekhong bao gom: (a) Chc nang nh hng ve muc tieu cua to chc. (b) Chc nang am bao cac nguon lc. (c) Chc nang hp tac va phoi hp cac bo phan trong to chc. (d) Chc nang hoach nh to chc, ieu khien, kiem tra. Cau 46: Neu phan loai theo tnh chat cua cac quyet nh, se khong co: (a) Quyet nh chien lc. (b) Quyet nh thng xuyen. (c) Quyet nh chien thuat. (d) Quyet nh tac nghiep. Cau 47: Neu phan loai cac quyet nh quan tr theo thi gian thc hien, ta se khong co: (a) Quyet nh dai han. (b) Quyet nh trung han. (c) Quyet nh ngan han. (d) Quyet nh ao han. Cau 48: Neu phan loai cac quyet nh quan tr theo pham vi thc hien, ta se khong co: (a) Quyet nh chien lc. (b) Quyet nh toan cuc. (c) Quyet nh bo phan. (d) Quyet nh chuyen e. Cau 49: Neu phan loai cac quyet nh quan tr theo cac kha canh khac nhau trong hoat ong cua to chc, se khong co: (a) Quyet nh kinh te- ky thuat. (b) Quyet nh chuyen e. (c) Quyet nh xa hoi. (d) Quyet nh to chc. Cau 50: Nhng yeu cau oi vi quyet nh quan tr se khong nhat thiet phai at c: (a) Co can c khoa hoc, thong nhat, tuan theo cac quy nh, the che chung. (b) ung tham quyen va co nh hng.
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(c) Cu the ve mat thi gian va thoa man cac yeu cau kp thi. (d) o chnh xac tuyet oi trc khi thc hien. Cau 51: Qua trnh ra quyet nh gom cac noi dung sau ay: 1) Nhan ro tieu chuan cua quyet nh 2) Biet chac la co nhu cau quyet nh. 3) La chon kha nang toi u nhat. 4) Lng hoa cac tieu chuan 5) anh gia cac kha nang 6) Phat hien nhng kha nang la chon Trnh t cac noi dung tren c sap xep theo trnh t sau ay se la dung: (a) 1) ; 2) ; 3) ; 4) ; 5) ; 6). (b) 6) ; 5) ; 4) ; 3) ; 2) ; 1). (c) 2) ; 1) ; 4) ; 6) ; 5) ; 3). (d) 2) ; 1) ; 5) ; 4) ; 3) ; 6) Cau 52: Co mot noi dung sau ay khong c coi la tien e cho mot quyet nh hp ly: (a) am bao tnh tuyet oi cua hieu qua se at c. (b) Khong co mau thuan ve muc tieu va cac kha nang la chon co tnh kha thi. (c) Nen xep co nh cac tieu chuan u tien e chon la cac kha nang. (d) S la chon cuoi cung phai c anh gia la toi u. Cau 53: Nhng pham chat ca nhan can cho quyet nh hieu qua se khong nhat thiet phai oi hoi: (a) Kinh nghiem. (b) Kha nang xet oan va oc sang tao. (c) Tnh ky lng, can than va e phong tuyet oi. (d) Kha nang nh lng Cau 54: Quyet nh tap the co nhng u iem sau ay, ngoai tr: (a) Nhanh chong va de dang hn quyet nh ca nhan. (b) Kien thc va thong tin ay u hn. (c) Tang cng tinh hp phap. (d) Giai phap c nhieu ngi chap nhan hn Cau 55: Quyet nh tap the co nhng nhc iem sau ay, ngoai tr:
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(a) Mat thi gian hn quyet nh ca nhan. (b) Mang tnh oc oan cao. (c) Co nhng ap lc nhom ve s ong nhat cac quan iem. (d) Trach nhiem khong ro rang. Cau 56: Co the hieu hoach nh la: (a) Qua trnh an nh cac muc tieu va xac nh cac bien phap tot nhat eat muc tieu. (b) Qua trnh lc chon cac muc tieu cho to chc. (c) Qua trnh lap ke hoach. (d) Qua trnh i en nhng muc tieu a at ra. Cau 57: Hanh ong sau ay khong phai la hoach nh: (a) Ong Trng Phong Kinh doanh cua mot cong ty ang soan ra cac qui che, qui nh e cac nhan vien thc hien theo. (b) Ong Giam oc xac nh chien lc cua cong ty en nam 2005 la phai xuat khau c hang sang cac nc Chau Au, ong thi ch ra cac bien phap e thc hien ieu o. (c) Ong Trng Phong Hanh chanh ang hng dan mot nhan vien soan thao va trnh bay mot ban ke hoach theo nhng noi dung va y kien ch ao cua Ong Giam oc. (d) Anh To trng To bao ve cua mot c quan at ra nhng noi dung can chu y va thc hien theo trong dp Tet Nguyen an cham bao ve tot c quan trong dp le ln nay cua dan toc. Cau 58: Hanh ong sau ay cua mot ngi th ky mang tnh chat la mot cong viec hoach nh: (a) Soan thao van ban. (b) Sap xep thi gian tuan sau cho Giam oc. (c) anh may ban ke hoach cho Ong Giam oc. (d) Chep lai nhng muc tieu va bien phap thc hien trong nam ti t bang ghi am do Ong Giam oc oc. Cau 59: Hoach nh giup nha quan tr nhng li ch chnh sau ay, ngoai tr: (a) T duy tot cac tnh huong quan tr. (b) Phoi hp cac nguon lc hu hieu hn. (c) Tap trung vao cac muc tieu va chnh sach cua doanh nghiep. (d) San sang ne tranh nhng thay oi cua moi trng ben ngoai.
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Cau 60: Hoach nh co the khong chnh xac nhng van co ch cho nha quan tr v: (a) Gi cho nha quan tr s hng dan. (b) Giam bt hau qua cua nhng bien ong, giam toi thieu nhng lang ph, lap lai. (c) at ra nhng tieu chuan e kiem soat c de dang. (d) Co the hoach nh lai va thc hien lai t au. Cau 61: Hoach nh chien lc va hoach nh tac nghiep khac nhau nhng yeu to sau ay, ngoai tr mot yeu to khong that chnh xac, o la: (a) Con ngi thc hien. (b) Thi han. (c) Khuon kho, pham vi. (d) Muc tieu. Cau 62: Phat bieu sau ay khong ung khi ban ve hoach nh chien lc va hoach nh tac nghiep: (a) Ong Giam oc at muc tieu en nam 2010 phai tang th phan trong nc len en 70%, th ta goi o la hoach nh chien lc. (b) Ong Trng Phong Ban hang cua Cong ty san xuat but bi at ra muc tieu phai xam nhap c hang cua mnh vao mot trng ai hoc ln cuoi cung thanh pho Ho Ch Minh (sau khi a vao c cac trng khac) th ta goi o la hoach nh chien lc. (c) Ong Trng Phong Hanh chanh thiet lap mot phng an to chc buoi le on nhan huan chng oc lap hang nhat cho cong ty th ta goi o la hoach nh tac nghiep. (d) Co Th ky sap xep va chuan b cho mot chuyen cong tac ra ngoai nc trong vong 03 thang cua Giam oc th ta goi o la hoach nh tac nghiep. Cau 63: Muc tieu quan tr la: (a) Muc ch cua to chc. (b) Nhng mong i cua ngi quan tr. (c) Nhng moc ma to chc can at c nham at c muc ch cua mnh. (d) S mang cua to chc. Cau 64: Muc tieu co cac yeu cau di nay, ngoai tr:
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(a) am bao tnh lien tuc va muc tieu sau phai phu nh muc tieu trc. (b) Phai ro rang va tien tien. (c) Xac nh ro thi gian thc hien. (d) Co cac ket qua cu the. Cau 65: Quan tr bang muc tieu (MBO) khong oi hoi cac yeu cau sau: (a) S cam ket cua quan tr vien cao cap va s hp tac cua cac thanh vien e xay dng muc tieu chung. (b) S cam ket cua cac thanh vien san sang tuan thu moi menh lenh cua nha quan tr. (c) S t nguyen t giac vi tinh than t quan. (d) To chc kiem soat nh ky viec thc hien ke hoach. Cau 66: cac doanh nghiep ln, co cac loai chien lc sau ay, ngoai tr: (a) On nh. (b) Phat trien. (c) Cat giam e tiet kiem. (d) Giai the va thanh lap lai doanh nghiep mi. Cau 67: Cac ke hoach n dung thng gap trong hoach nh tac nghiep khong bao gom: (a) Chnh sach. (b) Chng trnh. (c) D an. (d) Ngan sach. Cau 68: Cac ke hoach thng trc thng gap trong hoach nh tac nghiep khong bao gom: (a) Chnh sach. (b) Thu tuc. (c) Qui nh. (d) Chng trnh. Cau 69: To chc la mot trong nhng chc nang chung cua quan tr, lien quan en cac hoat ong: (a) Giai tan bo may to chc va thanh lap nen cac bo phan mi trong to chc mot cach nh ky. (b) Xac lap cac moi quan he ve chc nang, nhiem vu, trach nhiem va quyen han gia cac bo phan.
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(c) nh ky thay oi vai tro cua nhng ngi quan tr va nhng ngi tha hanh. (d) Sa thai nhan vien cu va tuyen dung nhan vien mi mot cach eu an. Cau 70: Trong cac nguyen tac cua to chc quan tr, khong co nguyen tac sau ay: (a) Thong nhat ch huy va thong nhat ieu khien. (b) To chc gan vi muc tieu; at hieu qua, giam chi ph. (c) Can oi ve gia quyen hanh va trach nhiem, ve cong viec gia cac bo phan. (d) Linh hoat, oi pho vi thay oi moi trng ben ngoai. (e) Ca 4 ap an tren eu sai Cau 71: C s e thiet ke bo may to chc se khong nhat thiet oi hoi phai la: (a) Muc tieu va chien lc cua doanh nghiep. (b) Moi trng v mo, vi mo va cong nghe cua doanh nghiep. (c) Cac nguon lc, ac biet la nguon nhan lc. (d) Tuan thu tien trnh cua chc nang to chc nhng to chc khac tng t vi mnh. Cau 72: Phat bieu nao sau ay khong ung khi noi ve Tam han quan tr : (a) Tam han quan tr rong hay hep tuy thuoc vao nang lc nha quan tr, trnh o nhan vien, o on nh cua cong viec. (b) Tam han quan tr la khai niem dung e ch so lng nhan vien cap di ma mot nha quan tr co the ieu khien mot cac tot ep nhat. (c) Tam han quan tr co lien quan mat thiet en so lng cac tang nac trung gian trong mot x nghiep. (d) Tam han quan tr la so lng nhan vien di quyen (ke ca nhng ngi trc thuoc nhng ngi nay, neu co) ma mot nha quan tr co the ieu khien mot cac tot ep nhat. Cau 73: Theo Max Weber , co 3 yeu to hnh thanh nguon goc cua quyen hanh. Vay co mot noi dung sau ay la khong thuoc quan iem cua ong ta: (a) am nhan chc vu hp phap. (b) Cap di tha nhan quyen hanh o la chnh ang. (c) Cap di tha nhan chc vu cua cap tren la hp ly. (d) Ban than nha quan tr co kha nang va cac c tnh khien cap di tin tng.
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Cau 74: Phan cap quan tr la: (a) S phan chia hay uy thac bt quyen hanh cua nha quan tr cap tren cho cac nha quan tr cap di. (b) Duy tr quyen han cua nhng nha quan tr cap tren. (c) Giao het cho cac cap di quyen han cua mnh. (d) S chia eu quyen han gia cac nha quan tr vi nhau. Cau 75: C cau to chc la: (a) S sap xep cac bo phan, cac n v trong mot to chc thanh mot the thong nhat. (b) Viec xay dng quan he ve nhiem vu va quyen han ro rang gia cac bo phan. (c) Tao ra mot moi trng noi bo thuan li cho s lam viec cua moi ca nhan, moi bo phan. (d) Bo may to chc. Cau 76: Phat bieu nao sau ay ve mo hnh to chc la sai: (a) Mot cong ty c sap xep gom 4 phong Tai vu, Hanh chanh-nhan s, Ke hoach-kinh doanh; Ky thuat, th ta goi o la to chc theo chc nang. (b) Mot Cong ty co Giam oc cong ty va cac Giam oc phu trach rieng tng loai san pham cua cong ty, th ta goi o la to chc theo san pham. (c) Mot Cong ty co Giam oc cong ty va 03 Giam oc phu trach: ban hang cho cac ai ly, xuat khau hang ra cac nc, va ban hang cho tieu dung le trong nc, th ta goi o la to chc theo khach hang. (d) Mot Cong ty co cac mang li ai ly cac tnh, thanh pho khap nc th ta goi o la to chc theo a ban hoat ong. Cau 77: Hoat ong nao sau ay khong thuoc chc nang ieu khien cua ngi quan tr: (a) Tuyen dung, hng dan, va ao tao nhan vien. (b) Sap xep cac nhan nhan vien a tuyen dung. (c) ong vien nhan vien. (d) Giai quyet cac xung ot mau thuan. Cau 78: Qua trnh tuyen chon nhan vien gom 4 giai oan c ban sau ay, nhng trong o co mot giai oan c mo ta kem chnh xac, o la: (a) Xac nh nhu cau nhan lc cua doanh nghiep.
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(b) Mo ta cong viec va xac nh tieu chuan cua chc danh cong viec. (c) Tm nguon ng vien t ben ngoai. (d) Tuyen chon ng vien tot nhat theo yeu cau cua cong viec. Cau 79: Quan iem cua ly thuyet ong vien cua Taylor khong ngu y: (a) Cong nhan li bieng. (b) Nha quan tr hieu biet hn cong nhan. (c) Phai ong vien bang cac phan thng kinh te. (d) Khong can day nhieu cho cong nhan ma e ho t tm toi, sang tao. Cau 80: Phng phap ong vien theo ly thuyet cua Taylor khong e cap en: (a) Day cong nhan cach lam viec tot nhat. (b) on oc theo doi cong nhan lam viec. (c) Gi y e cong nhan t suy ngh ra cach lam viec. (d) Kch thch kinh te bang tien lng, tien thng. Cau 81: Trong khi nghien cu c s cua ly thuyet tam ly xa hoi ve s ong vien, ngi ta khong thay co: (a) Day cho cong nhan hieu ve tam ly va s tac ong cua no oi vi nang suat lao ong. (b) S tha nhan nhu cau xa hoi cua cong nhan, va tao ieu kien cho con ngi lao ong cam thay hanh dien ve s hu ch va quan trong cua ho trong cong viec chung. (c) Nen cho ngi lao ong t do hn e quyet nh nhng g lien quan en cong viec c giao. (d) S quan tam nhieu hn en cac nhom khong chnh thc. Cau 82: Khi ban ve ong vien, ngi ta s dung ly thuyet nhu cau cua Maslow vi ngu y rang: (a) Nhu cau cua con ngi la co 5 loai: vat chat-sinh ly; an toan; xa hoi; c ton trong; va t hoan thien ban than. (b) Con ngi luon luon muon thoa man nhu cau bac cao hn v tr hien tai cua mnh. (c) Nhu cau cua con ngi th co nhieu bac t thap en cao, khi c thoa man nhu cau mot bac nao o th con ngi co khuynh hng vng en muon thoa man nhu cau bac cao hn.
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(d) Can nhan nh nhu cau hien tai cua nhan vien e co bien phap ong vien phu hp. Cau 83: Trong cac ly thuyet hien ai ve s ong vien, khong the ke en ly thuyet: (a) Lythuyet cua Taylor. (b) Lythuyet nhu cau cua Maslow. (c) Lythuyet hai ban chat khac nhau cua con ngi cua Mc.Gregor. (d) Lythuyet hai yeu to ong vien cua Herzberg. Cau 84: Khi ban ve ong vien trong quan tr, ly thuyet ve ban chat con ngi cua Mc.Gregor ngu y rang: (a) Ngi co ban chat X la loai ngi khong thch lam viec, li bieng trong cong viec, khong muon chu trach nhiem, va ch khi lam viec khi b ngi khac bat buoc. (b) Ngi co ban chat Y la loai ngui hamthch lam viec, biet t kiem soat e hoan thanh muc tieu, san sang chap nhan trach nhiem, va co kha nang sang tao trong cong viec. (c) Can phai tm hieu, phan loai ban chat cua cong nhan e sa thai dan cong nhan ban chat X, thay the dan ch toan nhng c6ng nhan co ban chat Y. (d) Bien phap ong vien can thch hp vi ban chat con ngi. Cau 85: Herzberg a a ra ly thuyet ong vien cua mnh bang cach: (a) Theo doi va ieu tra ngamthai o cua cong nhan. (b) Trc tiep tham hoi cong nhan. (c) ieu tra hieu qua lam viec cua cong nhan thong qua cac nha quan tr. (d) Phan tch nang suat lao ong cua cong nhan qua cac thong ke. Cau 86: Herzberg phan cac yeu to ong vien thanh 2 loai yeu to: yeu to bnh thng va yeu to ong vien nham muc ch: (a) Ch cho cac nha quan tr thay cac yeu to bnh thng se khong em lai s hang hai hn, nhng neu khong co th ngi lao ong se bat man va lam viec kem hang hai. (b) Ch cho cac nha quan tr thay cac yeu to ong vien se thuc ay ngi lao ong lam viec hang hai hn, nhng neu khong co, ho van ho van lam viec bnh thng.
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(c) Nha quan tr can ap dung eu ca hai loai yeu to bnh thng va ong vien. (d) Nha quan tr can lu y hai mc o khac nhau cua thai o lao ong cua nhan vien va ng lan lon gia nhng bien phap. Cau 87: Tien s Yves Enregle cho rang lanh ao la lam cho ngi khac lam viec va hieu biet cong viec e giao pho cho ngi khac lam. Theo o ong ta ngu y: (a) Ngi lanh ao luon trong trang thai san sang lam viec thay ngi khac neu nh ho khong chap hanh lenh hoac khong lam c viec mnh giao pho. (b) Ngi lanh ao can day ngi khac lam viec. (c) Tren c s hieu biet cong viec, ngi lanh ao lam sao o e ngi khac lam c viec. (d) Khi hieu biet cong viec, ngi lanh ao se rat de dang bat buoc ngi khac lam viec v ho se khong dam khinh thng ngi lanh ao. Cau 88: Tieu chuan cua mot ngi lanh ao hu hieu co le se khong can thiet: (a) Biet s dung ung ngi, ung cho, va luon ap ng cac mong muon cua moi ngi. (b) Co mat moi ni, nam bat cong viec, lang nghe moi ngi, nhng khong lam viec cua ngi khac. (c) Co cac ca tnh-pham chat: lac quan, ben b, iem tnh, trung thc, ci m song cng quyet, gian d, (d) Hng ve cac gia tr chung. Cau 89: Co le khong nen hieu uy tn lanh ao thc s la: (a) Kha nang lam cho ngi khac chu lam viec. (b) Kha nang anh hng en ngi khac. (c) Kha nang cam hoa ngi khac. (d) Kha nang lam cho ngi khac tuan phuc va tin tng mot cach t nguyen. Cau 90: Nguon goc cua uy tn lanh ao khong the la: (a) Do quyen lc hp phap. (b) Do pham chat ca nhan lanh ao. (c) Do kha nang cua ngi lanh ao. (d) Do s tuyen bo cua ngi lanh ao.

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Cau 91: Uy tn that va uy tn gia cua ngi lanh ao co iem chung la: (a) Cung xuat phat t quyen lc va chc vu hp phap cua ngi lanh ao. (b) Cung la mot s anh hng en ngi khac. (c) Cung gay s ton trong va knh trong ni ngi khac. (d) Cung do pham chat va gia tr ca nhan cua ngi lanh ao quyet nh nen. Cau 92: Ngi ta khong cho rang uy tn gia cua ngi lanh ao xuat phat t : cap di s hai, do khoang cach quan tr, do cong nhan, do tot bung, do mua chuoc, (a) S s hai hoac s cong nhan cua cap di. (b) Khoang cach quan tr. (c) S mua chuoc ngi khac. (d) Cac ky nang cua ngi quan tr. Cau 93: Ngi ta phan loai phong cach lanh ao thanh nhieu kieu, nhng khong thay noi en phong cach: (a) oc oan. (b) Th . (c) Dan chu (d) T do. Cau 94: Phong cach lanh ao oc oan khong mang ac iem sau ay: (a) Khong tnh en y kien tap the ma ch da vao kinh nghiem ca nhan e ra quyet nh. (b) Khong phat huy tnh chu ong sang tao cua quan chung. (c) Ch phu hp vi nhng tap the thieu ky luat, khong t giac, cong viec tr tre,...can chan chnh nhanh. (d) Kha thu hut ngi khac tham gia y kien. Cau 95: Phong cach lanh ao dan chu khong mang ac iem sau ay: (a) Thu hut ca tap the vao viec thao luan, ban bac trc khi ra quyet nh. (b) Luon luon c ap dung trong cac cong ty. (c) Co the phat huy tnh chu ong sang tao cua nhan vien. (d) Khong ap dung c nhng to chc vo ky luat. Cau 96: Theo phong cach lanh ao t do th:
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(a) Moi ngi t do hanh ong theo y mnh. (b) Ngi lanh ao t do ieu khien ngi khac theo nhng tuy hng ngau nhien. (c) Ngi lanh ao ch cung cap thong tin cho ngi khac lam, tnh chat phan quyen cao. (d) Ngi lanh ao e cho ngi khac t do suy ngh va hanh ong, sau o ieu chnh cac sai sot (neu co) Cau 97: Can hieu chc nang kiem tra cua ngi quan tr la: (a) S mong muon biet nhng sai lech gia thc te va ke hoach. (b) S theo sat qua trnh thc hien nham am bao rang cac muc tieu va cac ke hoach vach ra a va ang c hoan thanh. (c) S ieu chnh nhng mong muon cho phu hp vi kha nang thc te dien ra. (d) S xem xet, anh gia ket qua thc hien, kiem tra va so sanh vi ke hoach at ra, rut kinh nghiem. Cau 98: Chc nang kiem tra se co nhieu muc ch, nhng chung qui la: (a) at c muc tieu e ra vi nhieu qua cao nhat co the c, (b) Phat hien kp thi cac sai sot va bo phan chu trach nhiem e chan chnh. (c) Bao am cac nguon lc c s dung mot cach tiet kiem. (d) Rut kinh nghiem cho nhng lan thc hien sau. Cau 99: Chc nang kiem tra trong quan tr se mang lai tac dung la: (a) anh gia c toan bo qua trnh quan tr va co nhng giai phap thch hp. (b) Lam nhe ganh nang cho cap ch huy, don viec xuong cho cap di. (c) Qui trach nhiem c nhng ngi sai sot. (d) Cap di se t nang cao trach nhiem hn v s b kiem tra va b phat hien ra cac be boi. Cau 100: Mot qua trnh kiem tra c ban trnh t qua cac bc sau ay:
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(a) Xay dng cac tieu chuan, ieu chnh cac sai lech, o lng viec thc hien. (b) o lng viec thc hien, ieu chnh cac sai lech, xay dng cac tieu chuan. (c) o lng viec thc hien, xay dng cac tieu chuan, ieu chnh cac sai lech. (d) Xay dng cac tieu chuan, o lng viec thc hien, ieu chnh cac sai lech.

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