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Culture Documents
Mc Lc
LI NI U .............................................................................................................................................4
A. PHN M U: ...................................................................................................................................5
I, Pht biu vn :..............................................................................................................................5
II, Mc tiu v li ch: ..........................................................................................................................5
III, Cc bc thc hin: ........................................................................................................................5
IV, K hoch thc hin: ........................................................................................................................6
B. PHN TCH ............................................................................................................................................7
I. Kho st nghip v h thng ............................................................................................................7
1. C cu t chc ca h thng khch sn: ......................................................................................7
2. Chc nng nhim v ca tng b phn: .....................................................................................8
II. Phn tch h thng ....................................................................................................................... 10
1. Hot ng ca h thng:........................................................................................................... 10
2. M hnh phn r chc nng ca h thng: .............................................................................. 13
3. M hnh lung d liu mc khung cnh : ................................................................................. 14
4. M hnh lung d liu mc nh: ............................................................................................. 15
4.1. M hnh lung d liu mc di nh ca chc nng Qun l cho thu: ............................. 16
4.2. M hnh lung d liu mc di nh ca chc nng Qun l Phng: ................................. 17
4.3. M hnh lung d liu mc di nh ca chc nng Qun l khch hng :........................ 17
4.4. M hnh lung d liu mc di nh ca chc nng Qun l tin nghi: .............................. 18
4.5. M hnh lung d liu mc di nh ca chc nng Qun l Dch v: .............................. 19
4.6. M hnh lung d liu mc di nh ca chc nng Qun l Loi phng: ........................ 20
4.7. M hnh lung d liu mc di nh ca chc nng Qun l Nhn vin: ........................... 20
4.8. M hnh lung d liu mc di nh ca chc nng Bo co thng k :............................ 21
III. Xy dng m hnh lin kt thc th ............................................................................................ 22
1. Xc nh cc kiu thc th v nh danh tng ng: ............................................................... 22
2. Xy dng lin kt v kiu lin kt .............................................................................................. 23
3. Xc nh cc thuc tnh ............................................................................................................ 24
4. Tch cc lin kt nhiu-nhiu .................................................................................................... 25
5. M hnh lin kt thc th .......................................................................................................... 27
IV. Chuyn m hnh lin kt thc th thnh cc bn ghi logic ......................................................... 28
V. Thit k CSDL vt l ....................................................................................................................... 28
1. Lp t in d liu .................................................................................................................... 28
2. M hnh d liu vt l ................................................................................................................ 34
3.5
LI NI U
Trong sut hn 40 nm qua, mc ch s dng ca cng ngh thng tin
(CNTT) trong h thng sn xut cc sn phm v dch v c nhiu s thay i ln
lao. Cc ng dng u tin ca CNTT hng n cc li th v hiu qu trong qu
trnh qun l. Vi CNTT, cc tnh ton truyn thng c thc hin nhanh, tin cy
v chnh xc hn nhiu. Cc my mc tng i r hn s thay th cho lao ng ca
con ngi. n nay, CNTT xm nhp ht sc su rng vo qu trnh kinh doanh,
khng ch l vic t ng ha v sn xut linh hot, s pht trin ca h thng thng
tin qun tr tr thnh h thng h tr quyt nh em n ngy cng nhiu li th
cnh tranh cho t chc.
Hin nay, ngnh du lch ti cc nc pht trin ang pht trin ht sc mnh m
v c li nhun cao vi s h tr c lc ca CNTT trong t chc v hot ng. Ti
nc ta, ngnh du lch c th xem nh mt ngnh kinh doanh lu i v thc s pht
trin trong vi nm gn y. Tuy nhin, vic ng dng CNTT vo h thng cn ht sc
hn ch.
Trong , vic qun l khch sn khng ch n thun l qun l v lu lng
khch n vi khch sn, s dng cc loi hnh dch v m cng vic qun l cn
phi p ng nhu cu v vic bo co cc loi hnh doanh thu, tnh hnh kinh doanh
ca khch sn t c th a ra nh hng v lp k hoch pht trin cho
cng vic kinh doanh . Nhng vi vic lu tr v x l bng th cng nh hin nay
th s tn rt nhiu thi gian v nhn lc m khng em li hiu qu cao. Do cn
phi tin hc ha hnh thc qun l, c th l xy dng mt phn mm p ng nhu
cu qun l ton din, thng nht v t hiu qu cao nht cho hot ng kinh doanh
ca khch sn.
Trong bi bo co ny, nhm xin trnh by bo co phn tch thit k h thng
v bi ton qun l khch sn v s dng ngn ng C#. Bi C# l mt trong nhng
ngn ng ph bin hin nay, l ngn ng c tng hp nhng im mnh ca nhiu
ngn ng khc.
Xin cho php chng em gi li cm n n thy Phan Vn Vin v c Nguyn
Th Thanh Huyn trc tip hng dn chng em trong qu trnh hon thnh ti
ny.
Do thi gian cng nh kin thc c hn nn khng trnh khi nhng sai st
trong bo co ny. Chng em rt mong nhn c nhng nhn xt v gp ca thy
c.
Nhm thc hin: Nhm 4
A. PHN M U:
I, Pht biu vn :
Nhm p ng nhu cu ng dng cng ngh thng tin cho cc hot ng kinh
doanh v gim bt thi gian tm kim, theo di hot ng ca khch sn trong qu
trnh qun l
II, Mc tiu v li ch:
-
Thng k cng sut phng, in n doanh thu hng thng/ hng nm.
Gip khch sn c c phong cch lm vic chuyn nghip, qun l hiu qu
cc hot ng kinh doanh ca khch sn, hng ti hnh nh, phong cch phc
v Vn minh - Lch s - Hin i n khch hng, to u th cnh tranh
vi cc i th khc trong ngnh.
Thit k v ci t.
M t
Thnh vin
- Khi to d n
- Tm hiu nguyn tc lm
vic ca h thng
Nguyn Vn Hn
Xun Phong
C nhm
- Xc nh yu cu h
thng
- M hnh ha yu cu
- Thit k
- Ci t
H Thc Ha
o Th Nhung
Bi Th Thch
o Th Nhung
L Vn Cng
o Th Nhung
Bi Th Thch
B. PHN TCH
I. Kho st nghip v h thng
1. C cu t chc ca h thng khch sn:
G B phn k ton
Nhn vin k ton
Chu trch nhim lin quan n cc khon thu, chi trong khch sn.
Nhn vin thu ngn
Theo di cht ch tt c vic thu tin, tnh tin vo ti khon ca khch.
G B phn thc phm, ung
L b phn phc v ba n cho khch hng v nhn vin trong khch sn.
Nhn vin nh bp
C trch nhim chun b thc n.
Nhn vin phc v
Phc v thc n cho khch v nhn vin
G B phn marketing, tip th
Thu ht khch hng ti khch sn v bn sn phm.
Tm hiu nhu cu mong mun ca khch v nhng xu hng mi t
a ra nhng chnh sch kinh doanh ph hp
10
Qun l dch v
Khi khch hng c nhu cu s dng dch v, b phn qun l s kim tra yu
cu ca khch.
Nu yu cu khng p ng c th a ra thng bo t chi,
nu p ng c th s cung cp dch v cho khch.
B phn ny phi lu y thng tin theo di qu trnh s dng dch v ca
khch hng, trong ho n dch v: {s ho n dch v, ngy lp, m khch
hng,tn khch hng, s CMND v thng tin v dch v bao gm{ m dch v,
tn dch v, ngy s dng, thi lng s dng, thnh tin}, tng tin, ghi ch.}
Mi phiu thu c th c nhiu ho n s dng dch v. Ngoi ra b phn ny
cn phi thm dch v nu dch v khng dng na v sa cha thng tin
da trn cc thng tin v cc dch v do nh cung cp gi ti t yu cu ca
khch sn. Thng tin gm: m dch v, tn dch v, n gi, m t khc.
Qun l khch hng:
Trong thi gian lu li khch sn, b phn qun l khch hng s nhp v lu ton
b thng tin v khch hng. Khi cn thit c th sa cha v xo thng tin khch
hng.
Thng tin khch hng gm: {m khch hng, tn khch hng,s CMND, a
ch, in thoi, quc tch, s h chiu.}
Qun l phng
Nhp mi thng tin phng, sa cha thng tin v phng, xo b thng tin phng.
Thng tin v phng do ban qun l cung cp v gm cc thng tin: s phng,
tnh trng phng. Thng tin v loi phng gm: m loi phng, din tch, n
gi phng.
Qun l tin nghi:
Vic thm mi tin nghi c thc hin khi c tin nghi mi c nhp v t nh
cung cp. Nu mt tin nghi khng dng na th xo thng tin tin nghi .
Thng tin tin nghi cng c th c sa cha. Thng tin tin nghi gm: M
tin nghi, tnh trng tin nghi, s lng hin c.
Trong mt phng c nhiu tin nghi, cc tin nghi cng c th c trong nhiu
phng.
11
12
13
14
15
16
18
19
Hnh 10, M hnh lung d liu mc di nh ca chc nng Qun l Loi phng
Hnh 11, M hnh lung d liu mc di nh ca chc nng Qun l Nhn vin
20
21
S phng
TIN NGHI:
M tin nghi
DCH V:
M dch v
HA N DV:
S HDDV
PHIU THU:
S Phiu
HA N TT:
S ha n
KHCH HNG:
M KH
NHN VIN:
M NV
LOI PHNG:
M loi phng
22
c
HA N DV
lp
KHCH
HNG
HA N TT
NHN VIN
lp
PHIU THU
lp
PHNG
c
TIN NGHI
LOI PHNG
23
3. Xc nh cc thuc tnh
DCH V
M dch v
Tn dch v
n gi
n v tnh
c
HA N DV
S HDDV
M NV
Ngy s dng
S lng
KHCH HNG
M KH
Tn KH
a ch KH
in thoi KH
S CMT
Quc tch
S h chiu
Gii tnh
Lp
HA N TT
S Ha n
M NV
S ngy
Lp
NHN VIN
M NV
Tn NV
Gii tnh
a ch NV
in thoi NV
PHIU THU
S phiu
M KH
M NV
Ngy lp
Tin t
Lp
LOI PHNG
M Loi phng
Tn loi phng
Din tch
n gi
PHNG
S phng
M Tin nghi
M Loi phng
Tinh trng
TIN NGHI
M tin nghi
Tn tin nghi
Tnh trng
S lng hin c
24
Gia DCH V v HA N DV
HA N DV
S HDDV
M NV
Ngy s dng
DCH V
M dch v
Tn dch v
n gi
n v tnh
CT HN
M dch v
S HDDV
S lng hin c
PHNG
S phng
M TN
M Loi phng
Tnh trng
PHNG THU
M phiu
M phng
n gi phng
25
TIN NGHI
M TN
Tn TN
PHNG
S phng
M loi phng
Tnh trng
TN-PHNG
S phng
M TN
S lng hin c
26
DCH V
M dch v
Tn dch v
n gi dch v
n v tnh
HA N DV
S HDDV
M NV
Ngy s dng
KHCH HNG
M KH
Tn KH
a ch KH
in thoi KH
S CMT
Quc tch
S h chiu
Gii Tnh
CT HN
M Dch v
M HDDV
S lng
c
Lp
c
HA N TT
S HD
S Phiu
S HDDV
M NV
Ngy thanh ton
Tin dnh v
Tin phng
Tng tin
PHNG THU
M phiu
M phng
Ngy n
Ngy i
PHIU THU
M phiu
M KH
M NV
Ngy lp
Tin t
Lp
NHN VIN
M NV
Tn NV
Gii tnh
a ch NV
in thoi NV
Lp
TN-PHNG
S phng
M TN
S lng hin c
c
TIN NGHI
PHNG
S phng
Loi phng
Tnh trng phng
LOI PHNG
M loi phng
Tn loi phng
Din tch
n gi
M tin nghi
Tn Tin nghi
27
Tn thuc
tnh
Kiu
( rng)
Rng buc
Kha
chnh/Kha
ph (PK/FK)
M t
MaDV
Char(10)
Not null
PK
M dch v
TenDV
Varchar(20)
Not null
Tn dch v
DgDV
Float
Not null
n gi dch v
Null
n v tnh
DonViTinh Varchar(10)
Not null
Kha
chnh/Kha
ph (PK/FK)
PK
S ha n dch v
Char(10)
Not null
FK
M nhn vin
Datetime
Null
STT
Tn thuc
tnh
Kiu
( rng)
Rng buc
SoHDDV
Char(10)
MaNV
NgaySd
M t
28
STT
Tn thuc
tnh
Kiu (
rng)
Rng buc
MaDV
Char(10)
Not null
Kha
chnh/Kha
ph (PK/FK)
PK
SoHDDV
Char(10)
Not null
PK
SoLuong
int
Not null
M t
M dich v
M ha n dch
v
S lng s dng
STT
Tn thuc
tnh
Kiu
( rng)
Rng buc
SoHD
Char(10)
Not null
Kha
chnh/Kha
ph (PK/FK)
PK
SoPhieu
Char(10)
Not null
FK
S ha n thanh
ton
S phiu
MaNV
Char(10)
Not null
FK
M nhn vin
SoHDDV
Char(10)
Not null
FK
S ha n dch v
NgayTT
DateTime
Not null
TienDV
Float
Null
Tin dch v
TienPhong
Float
Not Null
Tin phng
TongTien
Float
Not null
M t
29
Kiu
( rng)
Rng buc
Kha
chnh/Kha
ph (PK/FK)
M t
SoPhieu
Char(10)
Not null
PK
S phiu
MaKH
Char(10)
Not null
FK
M khch hng
MaNV
Char(10)
Not null
FK
M nhn vin
NgayLap
Datetime
Not null
Ngy lp
TienDat
Float
Not null
Tin t cc
STT
Tn thuc
tnh
Kiu
( rng)
Rng
buc
MaNV
Char(10)
Not null
TenNV
Varchar(30)
Not null
Tn nhn vin
DiaChiNV
Varchar(50)
Not null
a ch nhn vin
Null
Not null
Gii tnh
4
5
DienThoaiNV Varchar(12)
GioiTinh
Varchar(3)
Kha
chnh/Kha
ph (PK/FK)
PK
M t
M nhn vin
30
STT
Tn thuc
tnh
Kiu
( rng)
Rng
buc
MaKH
Char(10)
Not null
TenKH
Varchar(30)
Not null
Tn nhn vin
DiaChiKH
Varchar(50)
Not null
a ch khch hng
DienThoaiKH
Varchar(12)
Null
SoCMT
Varchar(20)
Not null
in thoi khch
hng
S CMND
QuocTich
Varchar(20)
Not null
Quc tch
SoHoChieu
Varchar(20)
Null
S h chiu
GioiTinh
Varchar(3)
Not null
Gii tnh
M t
M khch hng
31
STT
Tn thuc
tnh
Kiu
( rng)
Rng
buc
SoPhong
Char(10)
Not null
LoaiPhong
Varchar(15)
Not null
Loi phng
DienTich
Float
Not null
Din tch
TTPhong
Varchar(20)
Not null
M t
S phng
STT
Tn thuc
tnh
Kiu (
rng)
Rng buc
SoPhong
Char(10)
Not null
Kha
chnh/Kha
ph (PK/FK)
PK
SoPhieu
Char(10)
Not null
PK
DgPhong
money
Not null
M t
S phng
S phiu
n gi phng
STT
Tn
thuc tnh
Kiu
( rng)
Rng
buc
MaTN
Char(10)
Not null
TenTN
Varchar(20)
Not null
Tn tin nghi
TinhTrangTN Varchar(15)
Not null
M t
M tin nghi
32
Not null
Kha
chnh/Kha ph
(PK/FK)
PK
S phng
Char(10)
Not null
PK
M tin nghi
int
Not null
STT
Tn thuc
tnh
Kiu
( rng)
Rng
buc
SoPhong
Char(10)
MaTN
SlHienCo
M t
S lng tin
nghi hin c
STT
Tn thuc
tnh
Kiu
( rng)
Rng
buc
MaLoaiPhong
Char(10)
Not null
TenLoaiPhong VarChar(10)
Kha
chnh/Kha
ph (PK/FK)
PK
M t
M loi phng
Not null
Tn loi phng
DienTich
Float
Not null
Din tch
DonGia
Float
Not null
n gi
33
2. M hnh d liu vt l
35
3, Cc chc nng:
3.1 Chc nng H thng bao gm:
36
37
38
39
Chc nng Qun l tin nghi gm: Thng tin phng v Tin nghi phng
40
41
Phiu thu bao gm: Phiu thu v Thng tin phng thu
42
Ha n dch v:
Ha n thanh ton:
43
Cc nt iu khin:
Bt u b sung d liu.
lu cc c s d liu ca thao tc thm.
Sa v lu c s d liu khi cn thay i.
Xa c s d liu.
Thot khi chc nng qun l hin thi.
In cc ha n v bo co thng k.
44
45
46
47
48
49
Cc nt iu khin:
50
Phiu thu
Ha n dch v
51
52