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Contents
Ten Operation Management Strategies ................................................................................................. 3 DELTA AIRLINE......................................................................................................................................... 4 Strategic Importance of Short-Term Scheduling .................................................................................... 4 Scheduling Issues .................................................................................................................................... 4 Scheduling Decision ................................................................................................................................ 4 Forward and Backward Scheduling ......................................................................................................... 5 Scheduling Criteria .................................................................................................................................. 6 Requirement for Scheduling Process-Focused Work Centers ................................................................ 6 Planning and Control Files ...................................................................................................................... 6 Loading Jobs ............................................................................................................................................ 6 Input-Output Control .............................................................................................................................. 7 Gantt chart .............................................................................................................................................. 7 Assignment Method................................................................................................................................ 7 For each assignment there are four steps to follow ............................................................................... 7 Sequencing Jobs ...................................................................................................................................... 8 Comparison of Sequencing Rules............................................................................................................ 8 Critical Ratio ............................................................................................................................................ 8 CR Techniques ......................................................................................................................................... 8 Finite Capacity Scheduling ...................................................................................................................... 8 Theory of Constraints.............................................................................................................................. 9 Scheduling Repetitive Facilities............................................................................................................... 9 Advantages include: ................................................................................................................................ 9
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Managing quality
process strategy
Location strategies
Layout strategies
Human resources
Inventory Management
Scheduling
maintenanace
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DELTA AIRLINE
About 10% of Deltas flights are disrupted per year, half because of weather Cost is $440 million in lost revenue, overtime pay, food and lodging vouchers The $33 million Operations Control Center adjusts to changes and keeps flights flowing Saves Delta $35 million per year
Scheduling Issues
Scheduling deals with the timing of operations The task is the allocation and prioritization of demand Significant issues are The type of scheduling, forward or backward The criteria for priorities
Scheduling Decision
Organization Arnold Palmer Hospital Managers Must Schedule the Following Operating room use Patient admissions Nursing, security, maintenance staffs Outpatient treatments Classrooms and audiovisual equipment Student and instructor schedules Graduate and undergraduate courses
University of Missouri
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5 Lockheed Martin factory Production of goods Purchases of materials Workers Chef, waiters, bartenders Delivery of fresh foods Entertainers Opening of dining areas Maintenance of aircraft Departure timetables Flight crews, catering, gate, ticketing personnel
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Scheduling Criteria
1. Minimize completion time: this criterion is evaluated by determining the average completion time per job. 2. Maximize utilization of facilities: this evaluated by determining the percent of the time the facility is utilized. 3. Minimize work-in-process (WIP) inventory: this evaluated by determining the average number of jobs in system and WIP inventory will be high. Therefore the fewer the number of jobs in the system, the lower the inventory. 4. Minimize customer waiting time: this is evaluated by determining the average numbers of late days.
Loading Jobs
Assigning jobs to work centers Considering- Job priority (e.g.., due date)- Capacity Work center hours available Hours needed for job Approaches- Gantt chart (load & scheduling) capacity- Assignment method job to specific work center
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Input-Output Control
Identifies overloading and under loading conditions Prompts managerial action to resolve scheduling problems Can be maintained using Con WIP cards that control the scheduling of batches Options for Managing Facility Work Flow Correcting performance Increasing capacity Increasing or reducing input to the work center by :- Routing work to or from other work centers- Increasing or decreasing subcontracting- Producing less (or more)
Gantt chart
Load chart shows the loading and idle times of departments, machines, or facilities Displays relative workloads over time Schedule chart monitors jobs in process All Gantt charts need to be updated frequently to account for changes
Assignment Method
A special class of linear programming models that assign tasks or jobs to resources Objective is to minimize cost or time Only one job (or worker) is assigned to one machine (or project) Build a table of costs or time associated with particular assignments
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Sequencing Jobs
Specifies the order in which jobs should be performed at work centers Priority rules are used to dispatch or sequence jobs o FCFS: First come, first served o SPT: Shortest processing time o EDD: Earliest due date o LPT: Longest processing time
Critical Ratio
An index number found by dividing the time remaining until the due date by the work time remaining on the job Jobs with low critical ratios are scheduled ahead of jobs with higher critical ratios Performs well on average job lateness criteria
CR Techniques
1. 2. 3. 4. 5. Helps determine the status of specific jobs Establishes relative priorities among jobs on a common basis Relates both stock and make-to-order jobs on a common basis Adjusts priorities automatically for changes in both demand and job progress Dynamically tracks job progress
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Theory of Constraints
Throughput is the number of units processed through the facility and sold. TOC deals with the limits an organization faces in achieving its goals. 1. 2. 3. 4. 5. Identify the constraints Develop a plan for overcoming the constraints Focus resources on accomplishing the plan Reduce the effects of constraints by off-loading work or increasing capacity Once successful, return to step 1 and identify new constraints
Advantages include:
Lower inventory levels Faster product throughput Improved component quality Reduced floor-space requirements Improved communications Smoother production process
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