City of Baltimore

invites applications for the position of

Chief Information Officer

Apply by September 17, 2010

Recruitment Services Provided by

Ralph Andersen & Associates

The Community
Baltimore City, located in Central Maryland, is affectionately known as Charm City by many of its residents and visitors, and its easy to see why. Its charm and assets include picturesque Inner Harbor, great neighborhoods, world famous art collections, theaters, symphony orchestras, easy access to public transportation systems, internationally-renowned hospitals and universities, world class restaurants, and of course, the best crabs and seafood, bar none. Baltimore is home to world-class sports and recreation, including the Baltimore Ravens, the beloved Orioles, international sailing races, the Preakness Stakes, and Indy Racing in 2011. Baltimore City prides itself on being green and offers more than 7,000 acres of parkland in 400 different locations. Baltimore City has four public golf courses. Baltimore Citys arts and entertainment districts offer everything from local favorites with an eclectic flavor to contemporary events that draw guests from across the nation. Baltimore blooms with shopping options as well. National retailers share the landscape with locally-owned shops in the Inner Harbor and throughout the Main Street business districts there is something for every taste and price range. Located off the regions major interstates, Baltimore City is one hour from the nations capital and 30 minutes from the state capital of Annapolis. It is the largest city in Maryland, boasting a population of over 640,000 and occupying over 80 square miles. Baltimore is located on the Patapsco River and is a vibrant international port city. The City has more than 225 neighborhoods. Whether you are looking for waterfront or high-rise living, or prefer secluded upscale homes, Baltimore City offers residents a quality of life with their choice of lifestyle priorities and the community assets that are important to them. Whether its the spectacular National Aquarium or a local restaurant with great service and hometown flair, the beauty of Charm City has something for everyone and offers its own distinct pride and character.

The City has 18 agencies/departments, and 8 quasi-agencies for which operating funds are budgeted by the Mayor and City Council as seen in the organization chart below. A complete organization chart for the City can be found online at www.ralphandersen.com.
Citizens

Comptroller Board of Estimates

Mayor

President of City Council

City Council

Cable & Communications

Employment Development

Finance

Fire

General Services

Health

Housing & Community Development

Human Resources

Law

Legislative Reference

Municipal & Zoning Appeals

Office of Information Technology

Other Mayoral Offices

Planning

Police

Public Works

Recreation & Parks

Transportation

Mayor Rawlings-Blake had previously served as City Council President since November 2007. Rawlings-Blake was first elected to the Baltimore City Council in 1995 at age 25, the youngest person ever elected to the City Council. She represented the Councils 5th District from 1995 to 2004 and the 6th District from 2004 to 2007, serving communities throughout West and Northwest Baltimore.

Mayor's Office of Information Technology

The Mayors Office of Information Technology (MOIT) is responsible for deploying, utilizing, and leveraging information technology to enhance productivity, broaden the capabilities, and reduce the operating costs of Baltimore City government. MOIT is tasked with providing and performing the following six Information Technology services: Delivering information technology leadership to the entire City, with specific counsel to the Mayor, Board of Estimates, and other executive staff; Maintain enterprise-wide systems (e.g., networking, email, Web access, etc.) in support of City government operations;

City Government
Stephanie Rawlings-Blake was sworn in as Baltimores 49th Mayor on February 4, 2010. As the Mayor, Rawlings-Blake is the Chief Executive Officer of a municipal corporation with 14,219 authorized positions, an annual operating budget of $2.2 billion, and a capital budget of $673.8 million. Baltimore is a full-service City, which includes ownership and operation of a municipal water utility not only serving the City but several adjacent counties as well, distributing water to 1.8 million customers. With a population of over 640,000 residents, Baltimore is the nations 20th largest city.

 The Technical Infrastructure Support Services Unit has a FY2010 Outcome Budget of $5,355,000. The unit is staffed by 8 full-time City employee positions, and 23 full-time-equivalent contract staff. Functions of this unit of MOIT include managing and maintaining the City governments technical infrastructure (WAN/ MAN/LAN); staffing of help desk support functions; maintenance of the 800 MHz Emergency Radio System; support and services benefiting the CCTV program of City-wide cameras; and, finally, email, internet, Blackberry, servers, network connectivity, security, and access. The organization chart on the center insert page shows the current structure of the Mayors Office of Information Technology. Develop and maintain a robust, flexible, and secure information technology infrastructure which supports both centralized and distributed computing; Develop, purchase, or deploy a comprehensive and diverse suite of both off-the-shelf and self-developed application programs covering financial management, payroll and human resources, real property, water/wastewater and other billing systems, GIS, elections, and other subsidiary and specialized systems; Provide instruction, consultation, guidance, and assistance to City agencies in all facets of information technology deployment; and Maintain operation of the Citys 311 One Call and Dispatch Center, which operates 365 days per year. MOIT is organized into the following four Administrative Support Service Units: The Administrative Support Services Unit has a FY2010 Outcome Budget of $940,000. The unit is staffed by five (5) full-time City employee positions, and two (2) full-time equivalent contract staff. Functions of this unit include individual technology project management, providing consulting services to internal customers in City agencies, development and keeping MOIT accounting and budgeting functions, technology procurements, providing overall office direction and supervision, as well as setting and monitoring of office standards and policies. The Application Support Services Unit has a FY2010 Outcome Budget of $4,391,000. The unit is staffed by 37 full-time City employee positions, and 17 full-time-equivalent contract staff. Functions of this unit include individual technology project management, providing consultant services to internal customers in City agencies, development of MOIT accounting and budgeting functions, technology procurements, providing overall office direction and supervision, as well as setting and monitoring of office standards and policies. The Call Center Services Unit has a FY2010 Outcome Budget of $2,762,000. The unit is staffed by 78 full-time City employee positions, and 1 full-time-equivalent contract staff. Functions of this unit of MOIT include providing call taking functions for callers requesting or having questions about City services, call taking for Police nonemergency CAD and Police Reports, service request (SR) creation, tracking and monitoring, service request training and reporting, and maintenance and operation of the Citizen Alert System.

The Position of Chief Information Officer

The Chief Information Officer (CIO) serves a dual role as the Citys technology advisor and the leader of the Mayors Office of Information Technology. This executive provides leadership for an organization that is customer-driven in order to provide innovative solutions. With a staff of approximately 140 civil service and contract employees, the CIO oversees an operating budget of $13 million. The CIO will also provide direction and guidance on approximately $40 million in City-wide information technology projects and personnel. This Cabinet level position is at-will and serves at the pleasure of the Mayor. The CIO will be instrumental in implementing the Mayors vision for City-wide technology, setting a tone that embraces best practices, and serves as the catalyst for enhanced technology and establishing standards throughout the City-wide structure. Additionally, the CIO will be responsible for guiding the transition of Baltimore City government to a more responsive and cost efficient organization that is a model of innovation and effective use of technology in Maryland and on a national level. Opportunities and technology challenges include: Developing partnerships and collaborating with City Agencies and Departments to implement technology for City services by driving the debate and leading the discussions; Investigate the feasibility and efficiency of incorporating or absorbing information technology service responsibilities for all agencies into MOITs infrastructure. In addition, it is recommended that a review be performed of all IT positions throughout the City agencies outside of the control of MOIT, searching for opportunities to consolidate efforts without sacrificing the particular specialized technical needs of any agency; Establish or determine a central coordination point for future infrastructure installations and usage of fiber-optic cable within the City so that efficiency can be maximized for the Citys use of fiber in future projects; Re-establish the Information Technology Management Board. This body can serve to identify cost saving opportunities within the Citys IT structure;

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 Improve and enhance customer service on a City-wide basis, improving responsiveness and effectiveness; Instill change within the organization to more fully embrace an aggressive and progressive approach to the delivery of information technology, and also understand when technology is not a solution; and Provide strong fiscal management and accountability with a creative approach to identifying new grants and external funding opportunities. Identifying costs and benefits of technology initiatives from a Citywide perspective to better serve Baltimore customers and expanding public Wi-Fi networks to increase access to the internet, and promote technology use in lower socio-economic areas of the City; Work to include greater use of newer forms of technology, such as Twitter and Nixel, as a means for citizens to file complaints and register concerns, rather than relying solely on the 311/911 call system; Improving customer service support and responsiveness in support of business processes throughout the City Agencies and Departments; and Overseeing the development of applications to replace legacy systems and integration of related systems for unique business units as well as financial and administrative applications. In summary, the successful candidate will have the ability to lead and manage a large, complex technology organization in an open, approachable, honest, and forthright manner.

Qualifying Experience and Education

Experience: The ideal candidate will have five (5) years of senior-level management experience (preferably with a large, complex public or private organization) in directing the operation and maintenance of complex information systems. Education: Possession of a Bachelors degree from an accredited college or university with major course work in information systems, business administration, public administration, or a related field is required. An advanced degree is considered a plus. Residency Requirement: Appointment to this position requires residency within Baltimore City. The selected individual must be a resident and registered voter of Baltimore City within six months of the date of appointment, as a condition of employment.

The Ideal Candidate

The CIO must have outstanding leadership qualities that will bring strength, stability, advocacy, and credibility to the position and programs. Top candidates for consideration will have had prior senior management experience in an organization that promotes best practices and have a proven track record of moving an organization forward through effective change management with the ability to successfully implement new systems. The ideal CIO will have a unique blend of people skills and technological expertise. The success of the CIO will require an ability to convey an outstanding technological vision and, at the same time, provide sound management and leadership. Candidates must also thrive in a fast-paced and robust environment with a personal style that embraces a collaborative approach to decision-making and problem solving. Successful candidates will have the ability to identify differing user needs based on varying business operations, discern desired functionality and requirements, and fashion innovative technological and procedural solutions to each unique operating situation. The ideal candidate will have the executive management level experience necessary to: Provide executive leadership in developing, expanding and conveying the Mayors technology vision to achieve improved operational efficiencies and customer satisfaction across a City-wide spectrum; Implement innovative technology programs and systems that are based on best business practices;

To Be Considered
Interested candidates can apply by sending their resume, cover letter, and six (6) professional references to Ralph Andersen & Associates via email to apply@ralphandersen.com. Electronic submittals are preferred. Resumes may also be submitted via mail or fax as follows: Ralph Andersen & Associates 5800 Stanford Ranch Road, Suite 410 Rocklin, California 95765 Fax: (916) 630-4911 Candidates are encouraged to apply early in the process for optimal consideration. This position is open until filled; however, the first review of resumes will begin September 17, 2010. References will not be contacted until mutual interest has been established. Candidates may be asked to complete a series of written responses for further evaluation. Ideally, the selected candidate will join the City of Baltimore in November 2010 (or sooner). If you have questions or would like to discuss the opportunity further, please call Mr. Robert Burg or Ms. Heather Renschler at (916) 630-4900. Confidential inquiries welcomed.

The City of Baltimore is an Equal Opportunity Employer

Mayor's Office of Information Technology

Chief Information Officer

Fiscal Tech Office Assistant III Administrative Officer

Information Systems Manager

GIS Supervisor

Enterprise Applications Systems Supervisor

Systems & Program Manager

System Program Manager

EDP Operations Administrator

CCTV Manager

Call Center Manager

Compensation and Benefits

The salary for this position is highly competitive and dependent upon qualifications and experience. For more detailed information, contact Ralph Andersen & Associates. The City offers a competitive benefits package that includes: Sick Leave (12 days per year) Vacation Leave (12 days per year, increasing after 5 years of service) Personal Leave Paid Holidays (11 per year) Retirement Plan Choice of HMO or PPO (City pays 80% 90% of premium) Prescription, Dental, and Vision (City pays 100%) Dental HMO (City pays 100%) and Dental PPO (City pays same amount equal to Dental HMO premiums) Life insurance up to 1 times salary (City pays 100% of the premium) Supplemental Term Life Dependent Care Flexible Spending Account Commuter Transit Program 457 Deferred Compensation Employee Assistance Plan

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