P Denise Martin 7264 Oak Arms Drive Villa Rica, Ga 30180 678-571-6242 pd.martin@juno.

com SUMMARY
Team oriented, efficiency driven and resourceful Administrative Specialist with over 14 years experience improving processes and procedures to expedite customer orders ensuring the highest levels of customer satisfaction.

CORE COMPETENCIES
Data Entry Efficiency Scheduling Customer Service Microsoft Office Suite File Retention Management Planning/Forecasting

PROFESSIONAL EXPERIENCE Zenith Pumps, Sanford NC Feb. 2005 - Mar. 2009 Administrative Assistant to Purchasing Customer service order entry, expediting and tracking Daily data entry of sales orders, purchase orders and manufacturing work orders Created and maintain a work center to assemble shop work order packages Run daily delinquent customer and purchase order report and expedite Set up a filing system to track daily purchasing activities Phone and email customer contact regarding orders and backorders Invoice reconciliation and basic accounting skills Support sales team to ensure sales and service objectives Strong communication, listening and positive problem solving skills Enter ECN and follow up with vendor for changes needed Willingness to ask for and take on added responsibilities Expedite purchase orders to ensure a 95% on time arrival for materials Knowledge of all office equipment and arranging maintenance Back up for receptionist, process daily out bound mail and greet and escort visitors Establish and maintain electronic and paper records Lowes Foods. Cary, NC Aug 2000 Apr 2001 Cashier (Part-time) Cashier for local grocery chain providing customer service with pleasant personality Ability to accept and handle various forms of currency, checks and credit/debit cards Attention to detail, time management skills and flexible Knowledge of operating work related equipment Effective written, verbal and mathematical problem solving skills

Firetrol, Inc., Cary, NC Mar 1983 - Feb 2003 Buyer Jun 1998 Mar 2003 Scheduled jobs for manufacturing to ensure a 98% or better customer required delivery Exceeded company expectations for defective materials with less than 14 day turnaround Preformed valuable data entry and purchase order processing to meet customer requirements Expediting regarding on time deliveries of stock items to ensure production output
Purchasing Assistant Aug 1998 - Jun 1999

Electro-mechanical Assembler

Expediting and delivered orders ensuring accuracy Prepared delinquent purchase order report, daily, for manufacturing management Arrange return of defective materials and reconcile invoicing
Mar 1983 - Aug 1998

Liaison with engineering to assemble layout and wire controllers to customer specifications achieving completion up to 1 week ahead of schedule