Basic Rigsense Troubleshooting The following procedure is recommended to be done in the following sequence. 1.

Go to Rigsense Database Utility Go to Start > MD Totco Tools > Rigsense DB Utils.

User: db2admin Password: trustno1. Click Enter/Clear after credentials have been entered. When entered, the user and password fields will become blank.

2. Kill all tasks Click on the KILL Tasks tab and click KILL ALL Rigsense Applications button until all processes have been stopped.

The Kill Tasks procedure is successful when you see a command line sqlCode =0 (as per the example above)

3. Bind the plans Click on the Bind Plans tab and click Bind Plans

Binding is successful when you see a command line Binding Complete.

4. Register component Ensure Rigsense Application is not running (use hotkey Ctrl + Alt + S to shut down Rigsense program) Go to Start > MD Totco Tools > Field Utility and click on Reg Components button. (Password: trustno1). Click Yes on the pop-up after ensuring Rigsense Application is not running. If you could not locate the shortcut to the Field Utility, you can go to Start > Run > type in d:\nttracer\RegServerComponents /s (without quotes) and hit Enter. That will register components on the server. Click OK on the pop-up once completed.

OR

5. Run install.bat Either use the hotkey Ctrl + Alt + I. Click OK on the pop-up once completed.

6. Clear the RS temp files Go to Start > MD Totco Tools > Field Utility and click Clear RS Tmp Files. (Password: trustno1) If you could not locate the shortcut to the Field Utility, you can open a CMD Prompt and navigate to the D:\ directory, then type del /s *.tmp without quotes. This will delete all .tmp files from the D drive.

OR

7. Delete Persist Files Go to Start > MD Totco Tools > Field Utility and click Delete Persist Files. (Password: trustno1) If you could not locate the shortcut to the Field Utility, you can open directory D:\NTTracer\display\screens\persist from Windows Explorer and delete all the files in this folder *Deleting these files will erase all changes made to ALL the screens on the machine.

OR

Delete all files in this directory

Restart Rigsense application by using the hotkey Ctrl + Alt + R You dont need to restart the AppSvr machine itself.