MAJITEK DATA SHEET

SaaS SERVICE DELIVERY PLATFORM FOR FACILITY MANAGERS

WHAT YOU NEED TO KNOW KEY TAKEAWAYS
A turnkey platform for selling

The FM market is undergoing significant changes. In challenging economic times there is a greater need to offer more comprehensive and differentiated services; to become a true outsourcing partner. The regulatory environment brings on initiatives such as Green Deal and ECO that create opportunities for growth. The paradigm shifts towards mobility and cloud computing are allowing the forward leaning FM companies to put IT strategy at the heart of the business strategy. As a result, new disruptive business models emerge where FM companies drive organic revenue growth through selling adjacent products and services (e.g. energy services) directly to their customers customers (B2C). Do you have the IT capabilities in place to partner with your customers and sell energy services directly to consumers?
Upselling and Cross-selling Directly to Consumers In challenging economic times a key approach to organic revenue growth is extending the services catalogue. If this is being considered does this describe some of the challenges you are faced with at the operational level: We need to upsell and cross-sell to our customers customers, however existing systems are unable to manage non-core products/services and the associated orders and payments processes Online web self-service is an increasing expectation by consumers, as well as an opportunity to reduce customer service costs, yet we do not offer this today There is room to rationalise the way we deliver energy services, in areas such as customer care and connecting field-engineers with mobile devices, however existing systems are not well equipped to do this A Turnkey Solution for Energy Services

adjacent products and services, such as energy services, directly to consumers

Proven SaaS platform with

large-scale reference deployments

Enterprise ready with best of

breed performance and scalability (AWS)

Supports standards-based

integrations to existing systems such as CRM, Work Management and Finance

Excellent user experience for

both customer and contact centre operators

KEY BENEFITS
Generate new energy

services revenue streams with minimal additional cost

Gain the capability to up-sell

and cross-sell energy services to your existing customers

Rationalise operations by

providing web-self service and improved systems for customer aftercare

Better management of field-

engineers via mobile access

Deploy to live in weeks, make

ongoing service offering updates in hours

Cloud-based solution means

zero IT investment required

KEY FEATURES
Customer Web Self Service eCommerce Storefront Online/Offline Payments Customer Lifecycle

Majitek offers a comprehensive managed and hosted SaaS solution with out of the box capabilities to facilitate the entire customer lifecycle for selling energy services directly to consumers. The platform provides the full IT back-end to support either a bolt on business unit for energy services (promotion, entire order-to pay lifecycle, customer aftercare, work management) or integrated with existing CRM, CAFM, and Work Management systems. Either way you can grow revenues whilst keeping costs down as existing operating model, teams, and systems stay intact.

Management
Property Relationship

Management
Service Catalogue Order/Issue Management Job Tracking Billing, Invoicing, Receipts Management Reporting

United Kingdom 4-5 Bonhill Street London EC2A 4BX

Australia Level 11, Equitable House 343 Little Collins St Melbourne, Australia 3000

Middle East Office 1 - 2, Building BS08 Dubai Studio City United Arab Emirates

Asia Pacific Mediapolis #03-03 71 Ayer Rajah Crescent Singapore 139951

MAJITEK DATA SHEET

How We Deliver Our experience stems from a decade as a specialist software provider in the property services space, and we are therefore able to provide you with both the technology as well as customer success consultants with deep domain expertise and experience from similar projects. And because our solution is cloud-based a pilot project can be set up rapidly and at a low cost and risk. Furthermore, our pricing model means you will only pay for the technology as soon as you start seeing incremental revenue from your customers. For more information please contact us at enquiries@majitek.com

United Kingdom 4-5 Bonhill Street London EC2A 4BX

Australia Level 11, Equitable House 343 Little Collins St Melbourne, Australia 3000

Middle East Office 1 - 2, Building BS08 Dubai Studio City United Arab Emirates

Asia Pacific Mediapolis #03-03 71 Ayer Rajah Crescent Singapore 139951