HY-VEE, INC.

5820 Westown Parkway West Des Moines, Iowa 50266 JOB TITLE: Barista DEPARTMENT: Coffee Shop

Provides prompt, efficient and friendly customer service. Reviews and fills customer orders for the day. Handles food in a safe manner and ensures the work area is always clean and neat.
WORKING RELATIONSHIPS: Accountable and Reports to (Job Title): Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Coffee Shop Manager, Assistant Coffee Shop Manager None

BRIEF DESCRIPTION OF JOB DUTIES:

Positions that Report to you (Job Title): PRIMARY RESPONSIBILITIES:

1. 2. 3. 4.

5. 6. 7. 8. 9.

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employees designated department or elsewhere in the store. Makes an effort to learn customers names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products theyre looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. Takes customer orders at the counter. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Handles food in a safe manner and ensures the work area is always clean and neat. Reviews the status and appearance of the food for freshness.

10 Ensures that an adequate food supply is ready and on hand and develops or follows . a production list.
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11 Anticipates product needs for the department on a daily basis. . 12 Prepares and replenishes product as necessary. .

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PRIMARY RESPONSIBILITIES cont:

13 Checks in product, puts product away, and may review invoices. . 14 Runs the department registers and receives payment, makes change, etc., where . applicable. 15 Removes trash in a timely manner. . 16 Maintains strict adherence to department and company guidelines related to . personal hygiene and dress. 17 Adheres to company policies and individual store guidelines. . 18 Reports to work when scheduled and on time. .

SECONDARY RESPONSIBILITIES:

(These are considered occasional in nature)

1. 2. 3. 4. 5.

Washes dishes as necessary. Orders product and supplies as necessary. Prices products for customers as necessary. Assists in other areas of store as needed. Performs other job related duties and special projects as required.

SUPERVISORY RESPONSIBILITIES:

None
SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

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Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, possible electrical shock and temperature extremes.

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Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.
CONFIDENTIALITY:

EQUIPMENT USED TO PERFORM JOB:

None
FINANCIAL RESPONSIBILITY:

None
CONTACTS:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.
MINIMUM EDUCATION REQUIRED TO PERFORM JOB:

Less than High School or equivalent experience

MINIMUM EXPERIENCE REQUIRED TO PERFORM JOB:

Six months or less of similar or related work experience. IMPORTANT

Your signature indicates that you have reviewed this Job Description and agree with its contents.

(Signature of Employee)

(Date)

(Signature of Department Manager)

(Date)

(Signature of Store Director)

(Date)

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