For more information, contact Fred Chua

fred.chua@magellan-solutions.com +63 2 6516772, 73 (Local) +1858 346 1305 (US Direct) +1 800 371 6224 (US Toll Free) +44 808 168 3475 (UK Toll Free) +61 1800 247 724 (AU Toll Free)

This Corporate Profile has been prepared by Magellan Solutions for the sole use of the intended recipients confidential evaluation of Magellan Solutions qualifications as a potential business partner. This Corporate Profile contains confidential and proprietary information critical to Magellan Solutions operations. Any use other than that for which it is intended, by any party in whole or in part, in any form or by any means, without express written consent of Magellan Solutions is strictly prohibited. All of the information contained in this Corporate Profile is subject to change and modification by Magellan Solutions at any time without notice.

Table of Contents
I. Introduction a. Overview b. Magellans Advantage c. Management II. Services a. Contact Center Services b. Business Process Outsourcing Services III. Human Resources Management a. Recruitment b. Training c. Retention & Motivation IV. Center Management a. Mission and Vision b. Culture and Values c. Organizational Structure d. Operations e. Quality Assurance f. Program Management V. Technology a. Network Infrastructure b. Telecommunications c. Call Center Architecture VI. Business Continuity VII. Security VIII. Facility IX. Clientele X. Profile 4 4 5 6 11 11 11 12 12 13 14 15 15 16 17 18 18 19 20 20 22 23 24 24 25 26 27

I. Introduction a. OVERVIEW
Magellan Solutions Outsourcing, Inc. (Magellan) is a Philippine corporation registered with the Philippine SEC in 2003 primarily for the purpose of developing business opportunities in one of the Philippines most rapidly growing industries Contact Center and Business Process Outsourcing Services. Currently, Magellan is providing technical support, reservation services, directory assistance, appointment setting, B2B/B2C telemarketing, order taking, customer services, voice transcription, surveys, webchat, email, and web development services to our growing roster of SME clients. Formal operations began in August 2005 as a purely inbound contact center. However, it quickly became highly diversified, eventually servicing both outbound and inbound after only a few months of operation. Magellan knew that to be competitive, its approach was to focus on its flexibility and the pursuit of service excellence for SMEs in the industry. Its clients ranged from industries such as telecommunications, retail, manufacturing, medical, consumer products, and technology to name a few. In May of 2007, Magellan ventured into a wider spectrum of Business Process Outsourcing by going into voice transcription services. The year 2010 has been a banner year for Magellan, closing several outsourcing partnership, including a fortune 20 telecommunications provider with more than 250 agents. By expanding to its second contact center, Magellan grew from an initial team of 14 FTEs, it now stands at more than 400 FTEs currently servicing more than 15 clients in different industries, and running a full 24/7/365 day operation. Magellans seating capacity now stands at 560 seats. Magellan employs the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. The company uses technically advanced VoIP equipment and is 100% digital. Although, the flexibility of our system still allows us to connect to legacy equipment as well. To achieve its growth, the company invests heavily in its people and employs a dedicated group of individuals that have one goal, and that is to provide the best service for its clients.

b. MAGELLANS ADVANTAGE
Based on the a research conducted by the U.S. Small Business Administration (SBA), an independent federal government agency devoted to managing small businesses, small firms represent 99.7% of all employer firms, employ half of all private sector employees, and pay more than 45% of total U.S. private payroll. In turn, small call centers and answering service bureaus control more than 70% of the total number of call center seats in the US. Compared with much larger call center operations, this part of the industry has been mainly untapped in the offshore call center world because of the problems they face outsourcing their operations offshore. Unlike large multinational companies with worldwide expertise and years of experience offshoring, SMEs do not have the same experience and presence in offshore locations. This makes it more difficult for them to offshore their business. This is where Magellan plays an important role. We are a company focused primarily on Small-to Medium-sized businesses in the contact center industry. Magellan is a company that can effectively service the concerns of SMEs, which may have minimal formed structure and are highly dynamic. Magellan is a highly flexible contact center operation that prides itself with its responsiveness to changes, and highly personalized approach with all our clients. We at Magellan believe that in order for us to be successful, both parties need to be in close coordination regularly so that mutual development is achieved. We believe in working closely with our client and working as true partner. Our company has a very proactive approach in dealing with our clients because wed like to continuously satisfy our clients needs. We always believe that the growth of our company lies with the growth of our small to medium sized partners/clients. We accomplish this task by being transparent in our actions and being open to changes. Technology: Technology plays a big role in providing for our needs and the clients needs. Magellan has the capability to handle any system requirements because we have adopted very flexible, scalable and highly dynamic solutions which we have been able to implement effectively in our operation. Such flexibility lies in our effective implementation of our open source PBX and IP gateway. Our company has been a pioneer in solutions that purely run on IP/VoIP platform. Aside from this, we pride ourselves on being fully redundant in all aspects of our infrastructure. We have implemented triple redundant dedicated leased lines that are connected to a multitude of IP backbones. This prevents latency and voice quality issues occurring in our voice connection. Power redundancy is also handled using UPS for all critical equipment, and this works in tandem with an Automatic Transfer Switch (ATS)

which automatically enables Magellan to switch power to the buildings 2x 350KVA backup power within 2 minutes. The generator can run for 5 days without normal power. Employee Retention: We have been doing extremely well in maintaining our staff because of the unique family corporate culture which we have been successfully implementing. In our contact center, people are our primary asset, and by retaining good agents, we can provide the type quality customer satisfaction that our customers and clients demand from us. Flexibility: In dealing with SMEs, our company has been structured in such a way that we can be very flexible and quick in handling changes implemented by our clients. We have a highly disciplined management style, and a streamlined technical process that provides efficient information dissemination throughout the company. Our approach is simple, strive for the overall wellbeing of the program, and satisfy our clients as soon as possible.

c. MANAGEMENT Fred Chua Chief Executive Officer

Fred Chua, a Philippine-certified electronics and communications engineer, is the Chief Executive Officer and a Director and co-founder of Magellan Solutions Outsourcing, Inc. Fred was previously a manager at eTelecare International, a company now employing more than 10,000 agents among thirteen contact centers in the United States and the Philippines and one of the pioneers of the offshore BPO solutions industry in the Philippines. At eTelecare, Fred was responsible for managing several teams and serviced accounts for some of eTelecares most prominent clients, including American Express Co., Comm South Companies, Inc., Dell Inc. and HealthAllies.com. Previously, Fred was head of quality control, testing and design at Electone Electronics Mfg. Corp., a leading Philippine manufacturer of high-fidelity stereo speakers since 1975.

Fred initiated Electones transition to ISO 9001 and negotiated production outsourcing contracts with Panasonic, Sharp and Sony. He also supervised Electones corporate restructuring, improving yields and quality and developing. And implementing an improved marketing strategy, resulting in an approximately 40.0% increase in sales and parallel increase in market share. He was also the leading sales manager for the industrial/manufacturing sector at Total Information Management Corp. (TIM), one of the largest and leading information technology companies in the Philippines. Fred was instrumental in the development of this new market sector for TIM which expanded the companys sales outlook. A native of the Philippines, Fred is fluent in English and Pilipino (Tagalog) and is knowledgeable in Mandarin Chinese and the Hokkien Chinese dialect.

Aaron Goach President/General Counsel

Aaron Goach, an American citizen and Hong Kong resident, is a co-founder and Director and the President and General Counsel of Magellan Solutions Outsourcing, Inc. Aaron has eight years experience living and working in the Asia-Pacific region. Currently, Aaron is a Director in the Global Origination Counsel Group of the Office of General Counsel at Merrill Lynch & Co., Inc. Employing some 60,000 professionals across 40 countries and territories, and controlling total client assets of almost U.S.$2 trillion, Merrill Lynch is the world's largest brokerage and one of the world's leading wealth management, capital markets and advisory companies, a leading global trader and underwriter of securities and derivatives, a strategic advisor to corporations, governments, institutions and individuals worldwide and, via its 55% stake in BlackRock, one of the world's largest publicly traded investment management companies, with more than U.S.$1 trillion in assets under management. Based in Hong Kong, Aaron is a senior legal counsel to Merrill Lynchs corporate finance and capital markets businesses in Greater China and six other countries in the AsiaPacific region. Aaron was a principal member of the Merrill Lynch team that executed the largest equity initial public offering in world history, the 2006 U.S.$22 billion simultaneous Hong Kong and Shanghai listings of Industrial and Commercial Bank of China Limited. Previously, Aaron was an associate with the United States Corporate Group in the Hong Kong office of Freshfields Bruckhaus Deringer, a leading international law firm headquartered in London with 2,500 lawyers and 26 offices worldwide and approximately 1 billion in annual revenues. Aaron began his career as an associate in the New York

office of Pillsbury Winthrop Shaw Pittman LLP, an international law firm headquartered in New York and San Francisco with 800 lawyers and 14 offices worldwide and approximately U.S.$600 million in annual revenues. Aaron's experience in private practice includes representing some of the world's most prominent industrial companies and financial institutions in a broad range of international financial transactions, including exchange listings, public offerings, private placements, tender offers, takeovers, strategic investments and joint venture transactions. Aaron is a native English speaker and has attained fluency in Spanish (Castilian), competence in Cataln and basic knowledge of Cantonese and Pilipino (Tagalog).

Jenifer Sun Secretary/ Treasurer

Jenifer Sun, is the Secretary to the Board of Directors and the Treasurer of Magellan Solutions Outsourcing, Inc. Jenifer is also a Senior Vice President and a Director of the imGAME Group, a Philippine holding company with significant multinational interests in the SMS and Wi-Fi-enabled gaming industry. Jenifer has more than 15 years of management and marketing experience in the information technology industry, with major multinational corporations operating in China, India, Indonesia, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam. Jenifer has assisted in establishing the imGAME Groups SMS- and WiFienabled gaming operations in Greater China and the Philippines, supervised technical planning and development and coordinated operations, quality control and information technology standards throughout the Group. Recently, Jenifer was President and Managing Director at Software AG Phils. Inc., where she supervised all Philippine operations, including sales and marketing, people management, channel management, professional services, financial oversight and ebusiness and mobile commerce business development. Previously, Jenifer was Marketing Manager at IBM in the Philippines and Singapore, responsible for planning and implementing marketing campaigns of IBM software brands in India and Southeast Asia. Jenifer managed IBMs relationships with more than 30 clients, including the top 20 financial services companies in the Philippines. Jenifer led a marketing team that developed relationships with 15 new clients in a single year. In just four years, Jenifers marketing team increased IBM revenues attributable to East Asian financial services industry clients from US$10.0 million to US$32.0 million and increased IBM revenues attributable to East Asian manufacturing industry clients from US$1.5 million to US$14.0 million.

A native of the Philippines, Jenifer is fluent in English and Pilipino (Tagalog) and is knowledgeable in Mandarin Chinese and the Hokkien Chinese dialect.

Giok Ping Chua Chairman

Giok Ping Chua is Chairman of the Board of Directors of Magellan Solutions Outsourcing, Inc. Ping is also principal owner of Worldwide Electronics Mfg. Corp., President of Electone Electronics Mfg. Corp. and Chairman of Handwell Electronics Corp., leading Philippine producers, marketers and distributors of high-fidelity stereophonic systems, resistors and other electronic components. Founded in 1968, Worldwide Electronics has evolved from an importer and wholesaler of radio assembly components and accessories to become the second-largest Philippine manufacturer of power transformers. Founded in 1975, Electone is a leading Philippine producer, marketer and distributor of high-fidelity stereophonic speakers and related components, including microphones, tweeters, woofers, sub-woofers, baffle systems and karaoke systems. Electones principal customers include many of the major stereo audio wholesalers and retail outlets in Metro Manila. Founded in 1991, Handwell is the Philippines sole manufacturer of ISO 9002-certified axial leaded carbon film resistors. In its first year of operations, Handwell expanded its resistor-production capacity to 120 million pieces per month, capturing the interest of a major Taiwanese investment group. Today, Handwell remains committed to delivering only the highest-reliability products. Handwells principal customers have included many of the most respected electroniccomponents distributors based in Japan, Korea, the Philippines, Taiwan, the United Kingdom and the United States, including: American Power Conversion (APC) Phil., a wholly-owned subsidiary of American Power Conversion Corp. and a Fortune 1000, Forbes 500, Forbes Platinum 400 and Nasdaq-listed company; Anglia Components, the United Kingdom's largest privately owned electronic component distributor; Kita Corporation, the Philippines preferred distributor of AIWA systems; Maxon Systems (Phil.), Inc., a wholly-owned subsidiary of Maxon Telecoms, Ltd. Of Korea; National/Panasonic (MEPCO), a wholly-owned subsidiary of National/Panasonic of Japan; Saisho Onkyo Inc. and Techtuit Co., Ltd. A native of the Philippines, Ping is fluent in English, Pilipino (Tagalog), Mandarin Chinese, Cantonese and a number of regional Chinese dialects, including Hokkien, and is knowledgeable in a number of other Asian languages, including Nihongo (Japanese).

Johanna Goach Vice Chairman

Johanna Chua is a Non-Executive Director and Vice Chairman of the Board of Directors of Magellan Solutions Outsourcing, Inc. Currently, Johanna is a Managing Director, Chief Asia Pacific Economist and Head of Asia Pacific Economic and Market Analysis at Citigroup. Based in Hong Kong since 2000, she oversees overall economic research across the Asia Pacific Region (ex-Japan), covering both fixed-income and equity markets. Previously, Johanna was the Chief Asia Emerging Markets Trading Strategist (Fixed Income, Commodities and Currencies), and the Asia Sovereign Credit Analyst.

The Asset magazine rated Johanna No. 1 economist in 2006, 2007 and 2008. Johanna
was a leading member of the Citi team rated No. 1 in fixed-income research by FinanceAsia magazine in 2008, 2007, 2005 and 2004 (No. 2 in 2006). FinanceAsia also rated Johanna No. 1 in sovereign credit research for eight consecutive years (2001-2008) and ranked her among the Best Analysts across all sectors, including corporate credits (No. 8 in 2008, No. 2 in 2007, No. 3 in 2006, No. 2 in 2005). The Asset local-market survey 2007 ranked Johanna No. 2 analyst in Indonesia and No. 3 analyst in Singapore. Johanna was the valedictorian and a summa cum laude graduate of the University of the Philippines School of Economics. She earned her doctoral degree in economics at Harvard University, where she held various teaching assistant positions at the Harvard Faculty of Arts and Sciences and at the Kennedy School of Government. Johanna has also worked with Lehman Brothers Sovereign Strategy Group in New York and with the International Monetary Fund's Fiscal Policy Division in Washington. She has conducted research with the National Bureau of Economic Research, Harvard Institute for International Development and the University of Connecticuts FoodMarketing Policy Center. A native of the Philippines, Johanna is fluent in English and Pilipino (Tagalog) and competent in Chinese (Mandarin, Hokkien).

II. Services
Magellan Solutions Outsourcing Inc. can provide a wide range of contact center services and Business Process Outsourcing services to a variety of SMEs.

a. CONTACT CENTER SERVICES OFFERED

Order Taking/Processing Telemarketing (B2B) and Lead Generation Helpdesk and Technical Support Services Webchat E-mail support Facsimile Customer Care Directory Assistance and Dealer Location Telemessaging (Telephone Answering Services) Billing and Payment authorization Advisory Services Collection Credit and Sales Verification Loyalty Program Management Market Research Appointment Setting Telemarketing/ Direct Selling Surveys

b. BUSINESS PROCESS OUTSOURCING SERVICES OFFERED

Web Development and eCommerce solutions Animation Data Processing Services (Data Encoding, Voice Transcription & Medical Transcription) Applied Engineering Services (CAD Software Applications) Professional Support Services (Records Management and Research Services) Legal Process Outsourcing (LPO) Accounting, Payroll and General Back-office Services

III. Human Resources Management

The element most significant to Magellans long-term success will be its ability to recruit, train, retain and develop its human resources. The following discussion describes Magellans solution to this critical sphere.

a. RECRUITMENT
In todays call center industry, the task of recruiting qualified people is becoming harder and harder to achieve. For the most part, recruitment difficulties are caused by direct competition with several hundred call centers spread across Manila, the capital of the country. With several call centers in the industry, we set ourselves apart not only by focusing on the obvious compensation and benefits package, but by addressing other equally important needs of employees, namely: Management -reliable and trust-worthy company for them to respect and grow with. Open management style that encourages people to speak up about their concerns. Environment - Family atmosphere that encourages open communication, and takes care of them. We pride ourselves by having co-employees that take care of each other. Location - Unlike most call centers in Metro Manila, both centers are located in San Juan City, where less than 5 contact centers are located. This enables Magellan to have a direct geographic advantage in its vicinity. Most contact centers in Metro Manila are either situated in the Makati Business District, or the Ortigas business center. In those areas, most call center agents jump from center to center, contributing to very high attrition level amongst the call centers. Magellans employee recruitment efforts have included the following specific methods: Placing prominent advertisements in national and Metro Manila newspapers, on major Metro Manila radio stations and on its own Web site and elsewhere on the Web; Participating in job fairs sponsored by the government, major universities and other institutions in Metro Manila and elsewhere; Targeting and approaching candidates directly in limited circumstances; Placing job advertisements in online recruitment websites;

Utilizing the personal social networks of senior executives and middle management. Targeting nearby residential zones in San Juan city, by all advertising means possible.

Magellan has deployed a rigorous selection process that has yielded only the best employees from the candidate pool. Our process implements a four-step, multilevel, employee screening process consisting of the following: Resume screening Guide Phone Interview Psychological, IQ and Communications skills exam Character probing final interview Departmental interview

b. TRAINING
Magellan Solutions has a two-week, in-house, core foundation training program conducted by in-house trainers. The core foundations training program would include: Orientation to Magellan Solutions corporate practices, policies and procedures; Introduction to North American political and physical geography, modern history and popular culture; International skills and etiquette for telephone, e-mail and Web-based communications; Sales skills; Advanced customer service skills; and Information technology systems training, focusing on CRM systems. Upon completion of the core foundations training program, the agents will undergo a client-specific training that will educate agents on how to handle specific accounts as required by the client. The specific content and duration of the client-specific training program would vary depending on the requirements of each client.

c. RETENTION & MOTIVATION

Fulfilling immediate requirements, sustaining and managing current levels and achieving future projections for employee staffing will require the constant attention of Magellans management. Continuously improving its service quality will depend on Magellans ability to minimize employee attrition rates. As the off-shore BPO solutions industry in the Philippines continues to develop, and labor markets in Metro Manila, Cebu and other important labor centers continue to tighten, attracting and, more importantly, retaining the best employees will become increasingly critical. Magellan offers something different. We provide an enriching environment where being a part of it becomes a self-fulfilling experience of really being in a community. Our strategic plan projects controlled and sustainable growth; Magellan has always been a company that takes care of its people because employees want to be in a company that they know will take care of them. Accordingly, we have successfully portrayed Magellan as offering an attractive combination of a friendly, close-knit, informal corporate culture and competitive compensation, including customary fringe benefits. Magellan strives to become personal, yet still have a corporate environment. Motivation of the employees is encouraged by developing a sense of urgency with the employees in being part of the whole team. The growth of the company is associated with their dedication and determination in making the programs they are tasked to handle, work well. Salary or commission incentives only play a part role in pushing agents to perform better. Real motivation comes from the agents loving who they are working for. We have been able to provide that environment where people want to be a part of. Lastly, Magellans geographic location provides it with some advantages over areas that are highly concentrated with call centers. Being one of a handful of call centers situated in Mandaluyong City is a blessing as Magellan is able to tap into an unsaturated residential pool around the vicinity.

IV. Center Management a. MISSION AND VISION

Magellans vision is to become the largest and most recognized Philippine provider of
contact center services for small-to-medium sized enterprises, entrepreneurs and professionals. For our Clients: To provide the same complete quality of service offered by large multi-national call centers, to the SMEs, entrepreneurs and professionals in all the major and emerging markets. To provide a close partnership like arrangement where the goal is mutual growth and success.

For our Employees: To provide a family atmosphere where its employees strive for the good of the company, and are rewarded based on performance, team work and dedication. To provide an environment where employees want to grow because it provides a supportive group that is dedicated for the well-being of everyone.

Magellans mission is to provide superior value to our clients by offering contact center
and business process outsourcing services with five important value levers: High quality customer service and back office associates; Best practice management processes; True cost saving proposition; Process transparency; and Continuous improvement methodologies

b. CULTURE AND VALUES

Magellan has identified three concepts as the foundation of our culture, and these are: Open Management Style: The main objective is to promote open communication, high participation, mutual respect, and courage and consideration in giving and receiving feedback. Performance-based: Magellan strives for continuous improvement by promoting a performance-based environment with clear goals and expectations, ongoing feedback and evaluation, coaching and mentoring, and merit-based compensation. Supportive: The task of Magellan is to provide all the tools, training, and mentoring necessary to help each employee in achieving continuous improvement and personal growth, eventually achieving service excellence for its clients.

Core Values that are instilled in the corporation are the following: Teamwork: We value team accomplishments that advance the success of our clients Client Satisfaction: We understand our clients business and strive to contribute to their success and satisfaction. Flexibility: Magellan and its employees are flexible to the needs of the clients because the industry is fast moving and constantly changing. Initiative: Magellan and its employees proactively generate and act on improvement ideas. Dedication: Our main goal is excellence in everything we do. We strive hard to achieve it this goal. Integrity: We strive to maintain the highest standards of fairness and ethics in all transactions with our clients, employees and the communities we serve.

c. ORGANIZATIONAL STRUCTURE

d. OPERATIONS
Magellan implements a continuous improvement methodology focused on setting expectations, monitoring, evaluation and coaching. Central to this process will be the role of team leaders, who will supervise a group of agents, assigned to a specific program or campaign. Account supervisors continuously monitor campaign/program metrics, and relay summary report to the Team Leaders. On the other hand, the team leaders will continuously monitor agent performance metrics and do appropriate measures to improve on each concern. Team leaders responsibilities include: Analyzing employees metrics; Monitoring random agent recordings, doing live call barging, assessing e-mails or webchat; and Motivating their respective teams, by means of various group bonding activities and/or incentive programs.

Magellans technological infrastructure includes a CRM system that would accurately, effectively and efficiently monitor and interpret a broad range of performance metrics directly or indirectly related to achieving service quality targets and other objectives. Magellans management/supervisory team will closely monitor and apply these metrics to continuously improve the performance of each agent.

e. QUALITY ASSURANCE
With respect to service levels, discussion with clients on the agreement for the following: Specific metrics for Magellans agents, which will vary depending on the type and complexity of the work to be performed; Time frames for achievement, which also will vary depending on the type and complexity of the work to be performed; and Corrective and remedial measures, including service credits, to be implemented in the event of unachieved targets.

Magellan is currently incorporating the Six Sigma methods to improve employee overall performance. Employee promotions will be dependent on performance statistics, quality assurance evaluations, team effectiveness, values and character. Magellans quality assurance specialists will conduct call barging - listening to a predetermined number of each agents calls, chosen at random, in an effort to monitor and rate those calls in accordance with a standard checklist of service criteria. Agents will be graded on the basis of whether they are courteous, polite and grammatically correct in their conversations with callers, and their performance will be recorded and discussed in periodic, formal evaluations. As a quality assurance backstop, in the contact solutions context, Magellan Solutions will encourage the client to conduct its own call barges to hear firsthand how Magellan Solutions agents handle customer calls.

f. PROGRAM MANAGEMENT
The initial stage of implementation consist of gathering concrete data necessary for training, system integration, quality assurance, and other information needed for the program. The implementation manager works directly with the client to determine all the requirements that the center will need to attain the objectives of the client. For staffing concerns, the HR manager will be informed by the implementation manager for staffing requirements and explain the training objectives so that a proper allocation for training would be prepared.

The implementation manager will then coordinate with both the client specific trainer, assigned by the HR manager, and the QA supervisor, assigned by the Operations manager, to address training needs and setup the QA guidelines, respectively. The client specific trainer and QA supervisor will make sure that the proper objectives are achieved in respect to certain timelines that need to be followed. They will initially coordinate and handle the incubation group of agents that will be assigned to the program. They will work with the incubation group until such time that targets are met, and then the group will formally go into the operations department, with the proper turnover of all information necessary to sustain the program. Concurrently, the management information systems manager will also coordinate with the implementation manager to determine system resource requirements. The MIS manager will make sure that provisions are properly allocated for the program, such as workstations, licenses and communication bandwidth. He will also design the appropriate program workflow that will address all the needs of the program. The information system department will also handle such tasks as system scripting, calling list management, program automation, entry forms, setting up reporting templates, etc.

V. Technology a. NETWORK INFRASTRUCTURE

Our call center infrastructure is highly scalable with open source architecture for some of our PBX and IP gateway requirements using the latest in Asterisk and Digium technology. We are also fully redundant with our Cisco Routers, Firewalls, and the entire LAN connectivity. Magellan is utilizing software-based PaBX / Dialer system from Touchstar Software Corporation. TouchStar Software is built on an open architecture, Windows 2003 Server and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA telephony components. TouchStar Software provides robust predictive dialing and blended inbound/outbound, ACD, and IVR features that were previously affordable to only large companies. These new systems provide an innovative, all-in-one, contact center communications infrastructure that provides the best ROI, and an easy solution to the growing demands of contact center services. The Touchstar system is an easily scalable platform, the system's capabilities include call control, automatic call distribution (ACD), private (automatic) branch exchange (PBX/PABX), computer telephony integration (CTI), interactive voice response (IVR), customer relationship management (CRM), voice mail, facsimile, e-mail, web chat, unified messaging, recording and outbound campaign management.

Predictive Dialing Its features include Simultaneous Multiple Campaigns, Agent Scripting/Data Integration, Preview Dialing Option, On-The-Fly Campaign Configuration and Record Loading, Agent and Campaign Call-Backs and Separate Campaign Dial Pacing. Enhanced IVR (Interactive Voice Response) Skills Based Routing (Business rules for routing of Inbound Calls using DNIS, ANI and DTMF) routes calls to agents most skilled at meeting a particular need, greatly increasing customer satisfaction. ACD (Automatic Call Distribution) Dynamic Call Blending passes both inbound and outbound calls to the next available agent practically eliminating periods of agent inactivity. Integrated Customer Relations Management (CRM) Call and Agent Reporting provides real-time reports by agent and/or campaign using industry standard Crystal Reports to make adjustments and enhancements if needed. Call Recording, Monitoring, Coaching, Conferencing, and Agent Text Messaging manages the permanent digital recording of user selected conversations between call center agents and contacts. These recordings can be used for quality assurance, auditing or training purposes. Flexible Agent Scripting allows data collection right in the agent scripts through the use of HTML and ASP (Active Server Pages) for connection to the host database. Multiple Simultaneous Campaigns Database Integration can be integrated with, host or legacy database systems via its flexible Visual Basic and ODBC interface.

Call activity and history is tracked in a Microsoft SQL Server database providing easy accessibility to the data for reporting and manipulating through standard SQL command statements. Another platform that Magellan has successful implemented is the internally optimized ViciDial solution which runs under the Linux-based Asterisk PBX platform. All capabilities such as ACD, CTI, IVR, PBX and CRM have all been integrated into one fully functional system.It has proven to be robust, and very customizable to the needs of every client. Both Vicidial and Touchstar can be interchangeably used based on specific program requirements from the client.

b. TELECOMMUNICATIONS
Magellan makes use of state-of-the-art VoIP infrastructure that combines flexibility with cost competitiveness. We have adopted the full VoIP solution ahead of most in the contact center industry because we believe that by staying ahead of our competitors, we will be able to offer optimum services at competitive rates. With multiple redundant IP backbones and shared IPLC network serviced by the three largest carriers in the Philippines, we are fully redundant with our data and voice connectivity, therefore providing seamless operation 24/7. Currently, the company is also partnered with three different VoIP providers with several gateways across the US, providing optimum voice quality and latency anywhere in the country. Our flexibility with our VoIP providers allow us to be able to call anywhere in the world, while maintaining good voice quality. Likewise, the flexibility of our solution allows us to partner with VoIP providers that are localized in a specific country or zone, therefore providing an optimal latency and minimal hop situation.

c. CALL CENTER ARCHITECTURE

VI. BUSINESS CONTINUITY

Given the 24/7 nature of the offshore BPO solutions industry, Magellans management considers relevant uncontrollable risks, weight the relative seriousness of such risks and formulate appropriate contingency plans that could be implemented, as necessary and appropriate, to minimize the operational impact of such risks. Co-Location plan with an external disaster recovery site outside a radius of ten (10) km distance, Magellan will be able to provide a business continuity site which will serve as a backup center for agents, supervisors, and IT staff to be transferred in order to minimize downtime effects due to force majeure on Magellans site. Data Backup process All internal data will be backed up continuously within several storage devices. On a bi-weekly basis, data will be stored in a different location for cases of unforeseen situations. Cloud-based storage solutions are also part of this redundancy process. Power blackout process All critical electronic equipments have backup UPS that is continuously maintained for an 8~10min uptime period. The facility is connected to a shared redundant power grid with the high rise commercial building with 2x 350 KVA backup generator.

VII. SECURITY
Magellan takes client security and confidentiality very seriously. We have made measures to prevent security breaches of any kind by means of the following: Data Security Network and IT infrastructure is located in a secured user accessed location for IT personnel only. All Data entry points (workstations, servers, etc.) are password protected for different levels of user access, and physical data entry points are all disabled. External breaches are prevented through several layers of firewall protection and antivirus software. Lastly, monitoring and audit processes are implemented randomly by selected personnel. Physical Security Our facility has full 24/7 detailed security which prevents any physical premise breach. Also, all exit doors are monitored with CCTV screens. Access rights are permitted with the use of different level proximity card access.

Confidentiality Policies Client security and confidentiality represent one of the most valued premium services we offer. All employees sign confidentiality agreements prior to actual job assignments that are subject to the local laws of the Philippines and can be prosecuted if breaches have occurred.

VIII. FACILITY
Magellans facility in Mandaluyong City has a unique environment which is different from the other call centers. In fact, the facility helps reinforce the family environment that we have been able to develop in the company. The end result is that employees feel more at home and attrition is kept at a minimum. To date, Magellan has a total seating capacity of 560 seats (280 seats at the mezzanine rd floor and 280 more at the 33 floor) at Summit One, a prime business location that is convenient to public transportation, proximity to telco nodes and a dependable power grid. Our office has special amenities like coaching rooms, lounge area, sleeping quarters, full-sized pantry areas, conference rooms, and recreational/training room facilities. Our call center has been setup to be very flexible and accommodate expansion requirements for our SME clients.

IX. Clientele
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. Global Additions, LLC - Web Development All Office Support - Lead Generation/ Appointment Setting Answer Quick - Telephone Answering, Order Taking, Pledge programs 800 Ideas.com Incorporated - Directory Assistance Omni Globe Customer Service/ Activation Mobile Communications Enhanced Business Teleservices, LLC - Order Taking, Customer Service Telenational Marketing Inc. - Order Taking, Customer Service Worldwide Business Solutions Inc. - Telemarketing, Customer service, Webchat Virtual Causeway - Lead Generation, Surveys Sunrise Valley Holdings LTD. - Telemarketing, Customer Service, Webchat Fidelity Data Incorporated - Lead Generation/ Appointment Setting/ Live Transfers Hearst Communications, Inc. - Telemarketing Satellite Systems Incorporated - Telemarketing Message Technologies, Inc. - Telephone Answering Services Bloosky Interactive - Telemarketing American Telemessaging Corp. - Telephone Answering Services Nice Jade Corporation - Customer Service, Billing, Technical Support My Parent Rewards - Lead Generation/ Appointment Setting Jott Networks, Inc. - Voice Transcription Services Nuance Communications Voice Transcription Services Greg Robert Enterprises Order Taking JuJ Computers and Networks Outbound Telemarketing (Dubai, UAE) Kerrings PTE Limited Outbound Telemarketing (Australia) Macphun Limited Order Taking, Customer Service, Telemarketing Codan Canada (Conyers Dill & Pearman) Help Desk Support X6D Ltd. (Xpand) Technical Support Blue Ant Wireless Help Desk Support: Consumer electronics Availity, LLC Data Processing, Outbound customer service, sales Real Vision LLC Customer Service: continuity processes

X. Profile
Company Name: Magellan Solutions Outsourcing, Inc. PB Mezzanine Flr. Summit One Tower, 530 Shaw Blvd. Mandaluyong, Metro Manila, Philippines 1552 Telephone: +63 2 6516772, 73 +1 858 3461305 (US Number) +1 800 3716224 ext 19001 (US Toll Free) Fax: +63 2 7226772, 73 ext 19018 +1 866 2096377 (US Toll Free)

Incorporation: December 2003 Services Provided: Inbound Order-Taking Customer Service Telephone Answering Services Technical/ Helpdesk Support Chat and Email Support Survey Campaigns Appointment Setting Telemarketing Telephone Directory Assistance Web Development Voice Transcription Services Other Business Process Outsourcing activities Reservations and Bookings Service Continuity Management Operational Capacity: 560 seats Website: www.magellan-solutions.com Email: fred.chua@magellan-solutions.com