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Configuration Management
TOPdesk software is mainly comprised of Incident Management (or Call Management) and Configuration Management (or Asset management), which enables you to manage countless objects and company assets. But which options does the module offer and how can its full potential be reached? To answer these questions we will examine this multifaceted module and provide tips and tricks on getting the most out of your Configuration management. Some of the following options are only available in TOPdesk 4 Enterprise, but most are applicable to TOPdesk 3 lite and TOPdesk 3 and 4 Professional.
TEXT: FENNEKE GONGGRIJP
information is saved directly to the card. More information on TOPsis is available in the TOPdesk management manual.
will find some considerations for the structure of your own CMDB.
Barcode scanner
The Barcode scanner is another useful tool which allows you to scan various objects, locations and assets in your organization. The data can then be entered into TOPdesk. TOPdesk is compatible with most scanner models and the required barcode stickers can be printed from the database.
TOPsis
TOPsis is TOPdesks automatic inventory program. It scans one or more PCs on the network for existing hardware and software and saves the data on the concerning cards. One option for obtaining the most recent information from all running PCs is to perform the network scan at a fixed time. Another option is to scan the PCs during start-up (in TOPdesk 3 this is called scanning through central storage) while TOPsis retrieves the last saved information. In TOPdesk 4 the
organizations merely choose to register the amount of objects instead of registering each one seperately. This can be useful for objects that do not require individual registration, such as types of office chairs and tables for facilities management purposes. Object cards contain additional fields for registering these amounts, but if you experience a large turnover of objects, the Stock and Order management module can further assist you.
More tips
When the information in your CMDB is accurate, TOPdesk can provide reports with valuable information. You can generate these reports in the menu option Reports > Report Wizard. Take a look at the System settings for Configurations and Objects. You may find extra options that could be of use to you, such as lease information, automatic numbering and additional maintenance information. The value in the Model field in an Object card can either be entered manually or chosen from a drop-down list. The manually added values are then automatically added to the drop-down list. This option saves the manager a great deal of work as the diversity of
products which come and go do not have to be added one by one in Searchlist management. However, when you choose to activate the option Choose only from predefined list only the fixed list from Searchlist management will be available to users. This means less flexibility but increases uniformity and reduces spelling mistakes. Customize the Configuration Management module to your liking. The Optional Fields option enables you to add extra fields to an Object card, which can usually be reported on. TOPdesk Enterprise and Professional offer you the additional option of adding extra object groups, so-called free objects. This allows you to define objects such as keys, installations and plants in addition to hardware, software and telephone systems.