tips + tricks

Advanced searching from the process page

If you regularly use the process pages (the bumper pages or dashboard), then perhaps you will find it useful to be able to search immediately from here. All you need to do is add shortcuts. To find out what you need to enter to replace [card], go to the process page. Hover your mouse over a link to this card, for example, under New or Recently opened, and you will see a URL at the bottom of your browser. Remember the word that you see next to the question mark; this could be incident or hardware. Replace [card] with this word.

Tips:
If you do not have a status bar, then you can also click with the right-mouse button on the link and choose Shortcut. Paste this in a Notepad file, for example, in order to see the URL. If you are not permitted to do this, then you can add this shortcut directly for all users, by clicking on the link For all users at the top of the page. Overviews of categories and subcategories In TOPdesk, it is possible to export the overview of categories and subcategories. This is a useful alternative to sending an overview or screenshots from settings management to the service desk, or having to copy everything. Add it to your favourites and refer to it any time you need. You simply need to execute an SQL query. SELECT Category.naam AS Category, Subcategory. naam AS Subcategory FROM classificatie AS Category LEFT OUTER JOIN classificatie AS Subcategory ON Category. unid = Subcategory.parentid WHERE Category.parentid IS NULL ORDER BY Category, Subcategory

Searching in the Configuration Management (Asset Management) process page

You can do this using the following steps: Click on the link Customize this page at the bottom of the process page Click on the tab Shortcuts Add as many shortcuts as you like. Use the URL: /tas/secure/[card]?action=initsearch

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