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TOPDESK 5.1
COORDINATE YOUR SERVICES: RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME
TOPDESK 5.1 7
TOPdesk 5.1 is specially designed for operators that perform tasks on location, such as repairing a customers printer or replacing an employees computer. The new Plan Board and TOPdesk Mobile let you schedule appointments with ease and process your incidents wherever you are.
TOPdesk 5.1 features a new Plan Board that lets you directly schedule appointments. These appointments and corresponding tasks appear in the operators Outlook calendar. Thanks to the new TOPdesk Mobile module, you can even process calls on location using your smartphone. And while you are on location, you can easily check and process all other calls.
Board is easy. You simply drag tasks from the Dispatch Panel to the right operator. You can also group these tasks in a single appointment by dragging several tasks to an appointment. Then you can click through to the task from the appointment. And if an operator calls in sick, you can reschedule the entire appointment to another day, or assign it to another operator. Appointments scheduled in the Plan Board automatically appear in the Task Board, granting the operator insight into his appointments and corresponding tasks.
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The Availability Checker lets you immediately check your teams availability